Metropole College
Management Quality Check Policy and Procedure
Management Quality Check Policy
Metropole College is committed to ensuring that all learners receive the
highest quality if learning. We believe that to meet learner needs we must
ensure that all learners’ documentation is completed and updated to the
highest standards of quality assurance. To this end we have a policy of
ensuring that all learner files are checked on monthly basis. In addition, a
management check is completed on all learner files, in their final week of
study, to ensure that all relevant paperwork has been completed to a high
standard. For example the ILP has been updated after the learners review
and that all the learners learning objectives have been met. The
Management Quality Check will ensure accurate completion of
documentation and that reviews have taken place in a timely manner etc. In
addition, the Director of Operations completes a further 10% sample check
of all files on a monthly basis to ensure consistency of management checks
across the Departments.
Management Quality Checks Procedure
1
Responsibilities
1.1
It is the responsibility of the personal tutor to ensure that all
learner files are maintained to a high standard and updated as
necessary.
1.2
It is the responsibility of Business Unit Managers to ensure that
a file check of all files in undertaken on a monthly basis.
2
Management Check System
2.1
All learner files must be checked by the Business Unit Managers
on a monthly basis.
2.2
The Business Unit Managers has discretion on how these checks
take place. For example, 25% on weekly basis or 100% on a
monthly basis. The Business Unit Managers cannot delegate this
responsibility.
Developed
6th January 2003
Reviewed and Updated
26th January 2008
Next Review Date
26th January 2009
1
Metropole College
Management Quality Check Policy and Procedure
2.3
The Business Unit Managers must ensure that the Quality File
Check List is completed and signed off.
2.4
A file check will not be deemed to have been completed until
the Quality File is completed and signed off by the Business
Unit Managers.
2.5
The Business Unit Managers must ensure that the Quality File is
available in the learners file.
3
End of learning file check
3.1
It is the Business Unit Managerss responsibility to ensure that
all learner files receive a quality check in the learners’ final
week of learning.
3.2
The Business Unit Managers must ensure that the Quality File
(end of study) is reviewed and signed off.
3.3
A file check will not be deemed to have been completed until
the Check List of completed and signed off by the Business
Unit Managers.
3.4
The Business Unit Managers must ensure that the Quality File is
available in the learners file.
3.5
A 10% file check on completed files will take place by the
Director of Operations on a monthly basis.
4.
Incomplete Files
4.1
Where files are incomplete the Business Unit
Managers/Director of Operations must make a note on file with
recommended actions.
4.2
Recommended actions must be communicated to the tutor
and/or Business Unit Managers within 24 hours of file check.
4.3
The learner file must be re-checked within seven days of
recommended action being received.
Approved_______________________________ Date__________________
Managing Director
Developed
6th January 2003
Reviewed and Updated
26th January 2008
Next Review Date
26th January 2009
2