JOB DESCRIPTION
Job Title:
SHIFT MANAGER
Reporting To:
MANAGER OPERATIONS
(Job Title)
FOR HRD USE
JOB CODE:
GRADE: DP World 19
DATE:
Job Family
OPERATIONS DELIVERY
( Level 4 )
Job Holder:
(complete once new employee
has joined business)
Department / Cost
Centre:
CONTAINER T1/T2 JA
- 3122
Job Purpose:
Plan, manage and supervise container terminal operations during a shift to maximize the
efficiency and effectiveness of the terminal, considering commercial, safety and operational
factors while adhering to port policies and procedures
Principal Responsibilities:
(List approx. 10 points of ‘what’ and ‘why’ tasks will be performed in this position. Duties should be presented in
order of importance.)
Yard strategy and utilization
 Assist in defining the overall yard strategy, and ensure compliance with the same
 Assist in defining and planning yard activities/ procedures on the lines of terminal structure,
yard configuration, nature of operations, container types, and type of equipments
 Assist in defining Yard Traffic Rules/ Yard Path Matrix to optimize the productivity of yard
equipment and throughput capacity of the yard
Quay strategy and utilization
 Understand quay design and its impact on operational efficiency
 Assist in improving quay utilization by analyzing berth occupancy, vessel waiting time and
related stowage planning factors
Manage container movement
 Ensure yard operations are managed in accordance with terminal policies and procedures,
legislative policy, and customer requirements
 Ensure yard planning is effectively managed to facilitate movement of containers by
ascertaining -:Corrective measures to avoid potential clashes in the yard, Stacking principles
are followed, Optimal allocation of switchers & equipments – e.g. RTG’s, reach stackers,
forklifts, Empty Container Handlers (ECH’s) and Housekeeping of containers to minimize the
loading time
 Explain implications of container movement in the yard – cost, time and convenience
 Assist in defining norms for equipment allocation to ensure optimal utilization of yard
equipments
 Track and monitor yard inventory , ensure berthing is accurately planned with crane booking
office and marine department
 Ensure strict adherence to protocols for stowage approvals from the Chief Officer
 Ensure crane program is monitored and modified based on planned and real time information
NOTE: THE JOB DESCRIPTION DOES NOT RESTRICT TO THE DUTIES MENTIONED IN SECTION 3. THE JOB HOLDER MAY BE REQUIRED TO PERFORM ANY OTHER
RELATED TASKS TO MEET DEPARTMENT'S OBJECTIVES AS ASSIGNED BY HIS OR HER SUPERIOR .
i.e. availability of equipments and resources
 Ensure issues pertaining to ‘out of list’ containers and ‘through’ containers are resolved and
ascertain reasons for the same
 Assist in defining norms for sequencing crane operations. Define norms for vessel planning
under different situations
 Manage (plan, lead, organize, control) all terminal operations, planning and personnel for his
shift and next shift , ensure shift rosters prepared by Staff & Equipment Control are in
accordance with port policies and procedures
 Coordinate with Marine operations for receiving information on vessel arrival time, ensure
berthing window agreement and performa with the lines are executed
 Ensure the liner agent & Marine operations are timely informed about the berthing & the
sailing time ,ensure that information of vessel operations is shared and communicated with
the Information Desk personnel for preparation of Vessel Closing/ Finalization and terminal
statistics
 Administrate & report incidents to Operations Manager and translate into procedures for future
prevention
Customer Service
 To be the point of contact for shipping lines/agents, existing key customers during shift for all
operational related enquires, ensure customer service standards are maintained.
 To ensure prompt, smooth and efficient dialogue between lines and port operations to
maintain strong and professional relationships with customer line.
 To ensure standard operating procedures are adhered to by shipping lines in compliance with
DP World procedures.
General activities
 Reallocate equipments and resources across planning team in a timely and organized manner
based on the workload
 Identify training areas for departmental development needs, Co-ordinate with IT to ensure
system requirements are met for effective yard and vessel planning
 Ensure effective inter and intra departmental communication for vessel and yard operations
 Plan, monitor and analyze relevant reports, Propose areas for operational improvement,
system automation and up gradation
 Perform periodical scheduled performance review with reporting personnel
Job Dimensions
4.1 Main Working Area (Mark ‘X’ as applicable)
(a) Inside Office only

(c) Plant / Operation Area

4.2 Does the job involve regular travel?
Yes
if yes, state area / location (x):
(a) Within Free Zone / Dubai
(c) Between Dubai & Jebel Ali



(b) Field (Outside only)

No
(b) Within UAE
(d) International
How often?
NOTE: THE JOB DESCRIPTION DOES NOT RESTRICT TO THE DUTIES MENTIONED IN SECTION 3. THE JOB HOLDER MAY BE REQUIRED TO PERFORM ANY OTHER
RELATED TASKS TO MEET DEPARTMENT'S OBJECTIVES AS ASSIGNED BY HIS OR HER SUPERIOR .
(a) Daily
(b) Monthly (No: of times)

(c) Weekly(No: of times)
(d) Quarterly (No: of times)

4.3 Tools regularly used or Equipment operated as part of the job. (Please state exact software, machinery or tools in
the boxes below)
Computer System
MS Office Computer system supported with CTMS, SPARCS, MS Office
and email application
Office Equipment
(e.g. Fax, Photocopier)
Fax, Photocopier
Machine / Light / Heavy Vehicle
(if any specify)
Technical Instruments
(if any specify)
VHF radio equipment & Mobile phone
4.4 Explain the Job Content (or) How the job is performed. State briefly.
The job holder will be required to Implementation and compliance with Fatal Risk Standards,
safe work practices and compliance with Safe Work Practices. He/she will also be required to
investigate accidents in accordance with defined safety procedures. He/she will also be
required to implement and compile with Environment , Health ,Safety and Security policies and
procedures.
Responsibility for Resources
5. Financial Implication / Control (If Applicable)
What portion of the budget amount do you have direct control or indirect influence?
Direct Control
Amount in AED:
Indirect Influence
Amount in AED:
6. Direct Reports (If any)
Position / Job Title
No of staff:
Planning, Yard and Vessel Operations Staff
Functional Relationships
7. Regular interaction with Internal / External Clients, Organization or Company (if
any)
Position / Job Title / Department /
Organisation / Company
Operations & Planning, Information desk, Staff
and Equipment Control
Technical Department
Facilities & Infrastructure
Purpose
Frequency (How
often?)
Daily Operations
Frequently
Maintenance & repair activities of
equipments
Frequently
To ensure berth maintenance are
carried out promptly
Frequently
NOTE: THE JOB DESCRIPTION DOES NOT RESTRICT TO THE DUTIES MENTIONED IN SECTION 3. THE JOB HOLDER MAY BE REQUIRED TO PERFORM ANY OTHER
RELATED TASKS TO MEET DEPARTMENT'S OBJECTIVES AS ASSIGNED BY HIS OR HER SUPERIOR .
Liner and Shipping Agent
Frequently
Daily Operations
Job Specification
8.1 Education / Qualifications / Professional Training (minimum qualifications required to perform the Job)
University degree qualification in any discipline
Essential
Diploma or Certificate in either Operational Management, Performance
Management, Maritime or Logistics
Desirable
8.2 Work Experience (No: of Years and areas of expertise required for the Job)
Minimum 5 years of work experience within a container terminal environment, 3 years of which
having held a supervisory/managerial level role and demonstrated experience of working with a
TEU capacity of 500,000 plus per annum. Should also possess experience of implementing
and promoting Health & Safety training and awareness in the workplace
8.3 Technical Competencies (technical skills required to perform the role)
8.4 Behavioral Competencies
Competency Type
Customer Service Orientation
Achievement Orientation
Team Leadership
Holding People Accountable
Teamwork and Cooperation
Level
2
2
2
3
3
Approvals
Job Holder
Head of Department
Human Resources
Signature:
___________________________
____________________________
____________________________
Name:
___________________________
____________________________
____________________________
Date:
___________________________
___________________________
___________________________
NOTE: THE JOB DESCRIPTION DOES NOT RESTRICT TO THE DUTIES MENTIONED IN SECTION 3. THE JOB HOLDER MAY BE REQUIRED TO PERFORM ANY OTHER
RELATED TASKS TO MEET DEPARTMENT'S OBJECTIVES AS ASSIGNED BY HIS OR HER SUPERIOR .