Hi Allan, Thank you for the fast response. Pretty much all calls are affected. Here is what I have in the LAN and the LLQ policy Access port interface FastEthernet1/0/43 switchport access vlan 42 switchport voice vlan 52 srr-queue bandwidth share 10 10 60 20 srr-queue bandwidth shape 10 0 0 0 mls qos trust device cisco-phone mls qos trust cos auto qos voip cisco-phone port spanning-tree portfast Trunk port interface GigabitEthernet1/0/4 switchport trunk encapsulation dot1q switchport trunk allowed vlan 42,52,72,101,254 switchport mode trunk srr-queue bandwidth share 10 10 60 20 srr-queue bandwidth shape 10 0 0 0 queue-set 2 priority-queue out mls qos trust cos auto qos voip trust Layer 3 Interface interface GigabitEthernet1/0/47 io switchport ip address XX.XX.XX.XX 255.255.255.248 ip summary-address eigrp XX XX.XX.XX.0 255.255.240.0 5 speed 1000 duplex full srr-queue bandwidth share 10 10 60 20 srr-queue bandwidth shape 10 0 0 0 queue-set 2 priority-queue out mls qos trust cos auto qos voip trust LLQ out on Multilink interface into MPLS class-map match-any gold description Class 1 traffic, Voip, Video, real-time traffic, exp5 match ip dscp af41 af42 af43 cs5 ef class-map match-any silver-hi description Class 2 traffic, majority of traffic, in-profile, exp4 match ip dscp af31 match access-group 110 class-map match-any silver-low description Class 2 traffic, the bad bad boys, out-of-profile, exp3 match ip dscp af32 match access-group 111 class-map match-any default description Class 4 traffic, good luck, what ever is left, best effort, exp0 match access-group 112 ! ! policy-map mpls-out class gold priority 768 class silver-hi set ip dscp af31 bandwidth remaining percent 40 class silver-low set ip dscp af32 bandwidth remaining percent 30 class class-default fair-queue set ip dscp default interface Multilink123 ip address XX.XX.XX.XX 255.255.255.252 ip flow ingress no peer neighbor-route ppp chap hostname w0u04597-1706597 ppp multilink ppp multilink links minimum 1 ppp multilink interleave ppp multilink group 123 ppp multilink fragment disable max-reserved-bandwidth 95 service-policy output mpls-out If you are experiencing voice quality issues, ensure that you have not over provisioned your CUCM location bandwidth to that of your LLQ in your policy-map. Here is usually what our 5 min averages are, we aren’t getting close to the 768 specified. Class-map: gold (match-any) 10748542 packets, 666088992 bytes 5 minute offered rate 20000 bps, drop rate 0 bps Match: ip dscp af41 (34) af42 (36) af43 (38) cs5 (40) ef (46) 10748541 packets, 666088868 bytes 5 minute rate 20000 bps Priority: 768 kbps, burst bytes 19200, b/w exceed drops: 0 Are you trusting CallManager/Unity switchports for DSCP? Here is my CCM port config no ip address mls qos trust cos switchport switchport access vlan 3 From the CM port it goes out this int to the PIP router interface GigabitEthernet1/1 description Connection to ENG-3845-01 Gi0/0 no ip address mls qos trust cos switchport switchport access vlan 3 PIP LLQ config class-map match-any gold description Class 1 traffic, Voip, Video, real-time traffic, exp5 match ip dscp af41 af42 af43 cs5 ef match access-group 120 class-map match-any mci_silver_low class-map match-any silver-sterling description Class 2 web crawler traffic to India, in-profile, policed traffic, exp3 match access-group 109 class-map match-any silver-hi description Class 2 traffic, majority of traffic, in-profile, exp4 match ip dscp af31 match access-group 110 class-map match-any silver-low description Class 2 traffic, the bad bad boys, out-of-profile, exp3 match ip dscp af32 match access-group 111 class-map match-any default description Class 4 traffic, good luck, what ever is left, best effort, exp0 match access-group 112 ! ! policy-map mpls-out class gold priority 4096 set ip dscp ef class silver-sterling police 2097000 set ip dscp default class silver-hi set ip dscp af31 bandwidth remaining percent 40 class silver-low set ip dscp af32 bandwidth remaining percent 30 class class-default fair-queue set ip dscp default Any info would be great!