Department: Business Studies
Discipline: Hospitality/Tourism
Subject Code: HTMT
Course #: 212
Course Title: Front Office Operations and Management
HARRISBURG AREA COMMUNITY COLLEGE
FORM 335
Course Form 335 must be updated at least every five years per AP 765 to include, at a
minimum, the following elements. [§335.2]
1.
Digital Description [§335.2] (Insert the new/revised digital description below):
Credit hours:
Lecture hours:
Lab hours:
3.0
3.0
0.0
BL: [ ]⅓ [ ]½ [ ]⅔ [ ] Other (Indicate fraction or percent)
2.
Maximum Enrollment (Insert new/revised maximum enrollments below):
In-Class Instruction: 20
Lab Instruction:
(It is assumed that maximum enrollments for blended courses are the same as those identified for In-Class instruction. Maximum
enrollments for Virtual Learning courses are to be 75% of In-Class instruction, as per the SGP on Maximum Class Size):
3.
4.
Catalog Description [§335.2] (Insert the new/revised description in space below):
Covers the principles encompassing of the organization and operation of public lodging
facilities. This course addresses front office management and procedures and front-desk
coverage duties including public relations, sales, cash-control procedures, services to
guests, accounting, and emergency procedures.
Minimum Grade Required
Prerequisites [§335.2]: None
Corequisites:
None
Other:
5.
Learning Outcomes [§335.2]
[These outcomes are necessary to enable students to attain the essential
knowledge and skills embodied in the program’s educational objectives.]
Upon successful completion of the course, the student will be able to:


Develop an organizational chart depicting the functional relationships among hotel
divisions and departments
Explain the function and operation of the various, forms, equipment, and computer
applications found in the front office
12/1/04
Form Template Reviewed & Updated: 10/26/07; 1/11/08; 1/16/09; 7/14/09; 7/31/12; 7/30/13; 8/26/13; 1/31/14; 8/18/14
Department: Business Studies
Discipline: Hospitality/Tourism
Subject Code: HTMT
Course #: 212
Course Title: Front Office Operations and Management







6.
Construct an efficient reservation system, which records crucial information while
avoiding problems in processing various types of reservations
Construct a computerized registration system that helps ensure a hotel's profitability
while meeting the needs of guests.
Develop an efficient communication system to operate within the front office and
various departments, such as housekeeping and maintenance
Follow basic hotel accounting procedures ranging from posting accounts to
conducting cash and check transactions
Explain and perform the steps involved in the night audit process
Develop and follow check-out and settlement procedures
Analyze statistics relevant to establishing room rates, forecasting room availability,
budgeting for operations, and evaluating front office operations
Planned Sequence of Instruction [§335.2]
[These must be designed to help students achieve the learning outcomes.]
Week 1
Introduction/Orientation
The Lodging Industry
Week 2
Hotel Organization
Week 3
Front Office Operations*
Week 4
Reservations*
Week 5
Registration*
Week 6
Ongoing Responsibilities *
Week 7
Front Office Accounting*
Week 8
Check out and Settlement *
Week 9 - 10
The Night Audit*
Week 11
Planning and evaluating
Week 12 - 13
Revenue Management*
Week 13
Managing Human Resources
Week 14
Managing Human Resources
* Hands-on computerized hotel front office operations.
12/1/04
Form Template Reviewed & Updated: 10/26/07; 1/11/08; 1/16/09; 7/14/09; 7/31/12; 7/30/13; 8/26/13; 1/31/14; 8/18/14
Department: Business Studies
Discipline: Hospitality/Tourism
Subject Code: HTMT
Course #: 212
Course Title: Front Office Operations and Management
7.
Assessment of Student Learning [§335.44]
[Methods of assessment should be appropriate for Learning Outcomes listed above.]
Assessment of student learning outcomes for the course, as required by the Shared
Governance Policy – Assessing Institutional Effectiveness, is part of regular curriculum
maintenance and/or improvement. The specific plan has been determined by the pertinent
faculty involved and is maintained in the College’s assessment management system.
a. Tests
b. Computer assisted instructions
c. Case Studies
8. List of Texts, References, Selected Library Resources or other Learning
Materials (code each item based on instructional use) [§335.2]: C-Lecture/Laboratory,
A-Lecture, B-Laboratory, LC-Lecture/Clinical, CLN-Clinical, I-Online, BL-Blended, DIndependent Study, P-Private Lessons, E-Internship, F-Cooperative Work-Study, FEField Experience. [These resources must be easily accessible to students.]
Brooks, Richard M. & Michael L. Kasavana. Front Office Operations, Seventh Edition.
ISBN#0-86612-225-7 AH/LA Current Edition
NAME AND SIGNATURE
1. Discipline Faculty Proponent: Getachew Kassahun
DATE
9/24/14
2. Curriculum Manager & College Catalog Editor: Erika Steenland
10/17/14
3. Department Chairperson (Discipline Approval): Michelle E. Myers
10/22/14
This course meets all reimbursement requirements of Chapter 335, subchapters A/B.
This course was developed, approved, and offered in accordance with the policies,
standards, guidelines, and practices established by the College. It is consistent with the
College’s mission.
If the course described here is a transfer course, it is comparable to similar courses
generally accepted for transfer accredited four-year colleges and universities.
NAME AND SIGNATURE
4. Associate Provost: Kathleen T. Doherty
DATE
10/29/14
5. Provost & VP, Academic Affairs: Cynthia Doherty, Ph.D.
10/31/14
12/1/04
Form Template Reviewed & Updated: 10/26/07; 1/11/08; 1/16/09; 7/14/09; 7/31/12; 7/30/13; 8/26/13; 1/31/14; 8/18/14
Department: Business Studies
Discipline: Hospitality/Tourism
Subject Code: HTMT
Course #: 212
Course Title: Front Office Operations and Management
9.
Original Date of course approval by the college: 201620
10.
Date(s) of subsequent reviews [Indicate change: Learning Outcomes; textbook(s)]:
9/25/14: Proposed New Course/Converting From HM 112
12/1/04
Form Template Reviewed & Updated: 10/26/07; 1/11/08; 1/16/09; 7/14/09; 7/31/12; 7/30/13; 8/26/13; 1/31/14; 8/18/14