Multi Rate Level Rates
Solutions for Hotel Multilevel Rate Access
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The Purpose of this tool is to:
Outline the hotel Multilevel (negotiated rates process.
Provide Troubleshooting information
Provide troubleshooting solutions
Provide a form to help you during the implementation or troubleshooting process
What are Multilevel Rates
Your Travel Agency or a corporate client may have negotiated preferential room rates with a hotel
chain or individual hotel property. These rates are known as Multilevel (negotiated rates). Each rate
has three to six character access code you have agreed in advance with the hotel chain individual
propert(ies)
Multilevel Rate Implementation.
1. Your agency or Corporate client negotiates rates with hotel(s)
2. Agencies with multiple outlets will determine which PCC (Pseudo City Codes) will participate
in the Multilevel rate program with a particular chain or hotel property.
3. The company or agency contacts the hotel property to request the rates be made available
in Galileo providing all the information like rate access code and PCC to be authorised
(A example Fax/email template is provided at the end of this document)
4. The property loads the rates into their local rate system (CRS). Then the property contacts
their central GDS department to complete the rate loading so the rate can be made available
for booking in Galileo
5. If a Rate access code is unknown The Hotel chain GDS department contacts Helpdesk
department to establish a rate access code. ATLVHD@Galileo.com
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Only one RAC (RATE Access Code) is permitted per company. If a RAC code is
already established for the company requested the Helpdesk chain will tell the
hotel chain what code to use.
If the company does not have a rate access code yet the Helpdesk will assign
one.
Note: During the negotiation process, alternate rate access codes can be listed, in case the
requested rate access code is not available for us.
6. The helpdesk completes the rate connection in Galileo
7. The hotel chain or property advises you that the Multilevel rates are loaded and available for
sale in Galileo when you use the applicate rate code in the request.
Troubleshooting
Why can’t I see my negotiated rates in Galileo?
If you do not see your negotiated rates in Galileo one of the following problems may exist:
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You may be using the wrong Rate Access Code (RAC)
The hotel property may still need to load the rates
The hotel property may have loaded the rates incorrectly, or forgot to notify the GDS
Helpdesk to load the rates into Galileo
The hotel chain may still need to load the Pseudo city information, or may have loaded your
PCC incorrectly
Note: Although you may have negotiated a rate with a specific hotel property, and not the
chain, the GDS Helpdesk is responsible for maintaining the negotiated rate information
Troubleshooting options:
To troubleshoot missing Multilevel rates
1. Check first with the property to ensure they have loaded the rate. Be sure they specifically
loaded it to be available through Galileo. If not, email your request to the hotel property.
2. If the property says the rate is loaded, but you still cannot see it, contact the chain for
assistance. Most hotel chains now provide contact information which can be found in the
Multilevel keyword (MULT) in RoomMaster
Note: the chain usually requires authorisation from the property to load rates and cannot
load a rate on your request. However, they can help you determine why the rate is not
viewable in Galileo. Ask them to
- Investigate and see if the rate was loaded correctly byt the property
- Confirm that your Pseudo City Codes(PCC) was entered correctly
- Confirm what RAC code you should be using
After this call, you may still need to contact the property agin to ask them to make a
correction. The hotel chain may offer to help you with this as well.
What do I do if I’m still unable to resolve the problem or don’t get a response from a
chain/property?
If you are unable to resolve the problem, please contact your Galileo Account Manager
Hotel Request Form
To:
Company:
Fax:
Phone:
Re:
From:
Company
Contact
Phone:
Date:
Multilevel Rate
Request
Pages
Directions:
1. Using the information on this page please set up the following negotiated rate in your
property system.
2. Please advise your GDS HELPDESK (ATLVHD@Galileo.com) to load the rates in Galileo.
If you have any questions about the process for establishing negotiated rate access, or
require the appropriate internal forms, please contact your Central
Reservations/Automation Department)
When these rates have been loaded into your system and accesss has been established,
please fax or email me to let me know. You may also cntact me if you have any
questions.
Thank-you for your assistance.
Thank you
Hotel Chain
Property Number
Properly name:
Property location:
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Rate Access Code:
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Negotiated Rates: Room Type:................
Single:..................
Double:................
Authorised Agency Name:
Agency Pseudo City Code
Agency IATA:
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