JOB DESCRIPTION
Job Title:
General Manager
Location:
Reports To:
Operations Manager/Managing Director
Liaison With:
Central Support Team (Finance, Sales and Marketing, Food and Beverage
Operations, Revenue, Human Resources, Property)
Team Leaders
Job Purpose:
To provide effective leadership to the hotel team and ensure that the unit
achieves its budgeted revenue and profit in accordance with the requirements
of the brand owners.
Key Accountabilities
Performance Measures
1)
To provide leadership and manage the
performance of the hotel team on a daily basis.
 Hotel operates to brand standards and
meets profit targets
2)
To ensure that the hotel has the optimum
staffing structure to operate correctly and in line
with forecasted revenues.
 Hotel achieves budgeted payroll
numbers and/or payroll percentage
targets
 Unit operates effectively
3)
To ensure that the hotel has effective financial
management systems in place and achieves
budgeted revenue and profits.
 Hotel meets budget
4)
To implement effective management systems to
ensure operational costs are effectively
controlled and revenue maximised.
 Hotel meets budget
5)
To compile the Annual Revenue Plan, Events
Calendar and monthly rolling Sales Action Plan,
with a view to maximising revenue from rooms
and meeting & events
 Hotel achieves budgeted revenues
6)
To ensure the hotel passes brand standard audits
and that consistently high standards are
operated throughout.
 Hotels passes Brand Standard Audits
and achieves targeted GSS
7) To ensure that all new menus and/or food
concepts devised by the Group Food & Beverage
Operations Manager are implemented and that
they achieve the budgeted margins
 Hotel achieves margins and food spend
targets
8)
To ensure the hotel recruits and retains high
quality staff and develops them appropriately to
meet the business objectives.
 GSS scores, employee turnover, KPI’s
9)
To ensure that all legal requirements are met in
relation to employment, health, safety, hygiene
and licensing within the hotel.
 Safegard audits, HSE/EH inspections,
HR audits etc
PERSON SPECIFICATION
Job:
General Manager
Location:
ESSENTIAL
DESIRABLE
Work Experience:
Minimum 2 years experience as
a General Manager in a branded
property
Experience of IHG/Marriott
branded property
Knowledge/Qualifications:
Good written and verbal English
Degree or equivalent in hotel /
hospitality management
Understanding of the hotel
Industry standards, policies and
procedures
Budgeting, business planning
and other financial management
processes
Registered Licensee or
equivalent
Professional membership of
organisation or association
linked to the hospitality industry
Familiar with guest satisfaction
schemes e.g. GSTS or similar
Skills:
A strong leader capable of
motivating and influencing to
achieve targets at all levels
Desire and ability to develop
others
Numerate, computer literate and
able to manage resources within
agreed budgets
Strong written and verbal
communication skills
Able to plan, prioritise and
organise self and work to
deadlines and deliver required
results effectively and quickly.
Ability to work without constant
supervision
Action and results focused, able
to see projects through to
completion
IT skills including Word, Excel,
PMS e.g. Brilliant
General Requirements:
High standards of customer care
and quality
Valid UK Driving Licence
Flexible and adaptable
Prepared to spend time away
from home on occasions to
attend meetings/training
Page 2 of 2
Proven track record in previous
role to deliver results e.g.
business growth, targets, profit,
quality etc