MAP 100
WELCOME AND INTRODUCTION
WELCOME TO: INTRODUCTION TO ADMINISTRATIVE MEDICAL ASSISTING
MAP 100 CLASS # 2653
3 UNITS
ONLINIE
Course Description
Introduces students to the basic administrative procedures of a medical office, the
roles and relationships of the office staff; professionalism and ethical standards
required in a medical office setting.
WEBSITES
www.miracosta.edu
www.blackboard.miracosta.edu
COURSE OBJECTIVES AND STUDENT LEARNING
OUTCOMES
Objectives
At the end of this course the student should be able to:
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Employ practices that protect the privacy of patient information / records.
Explain orally to a hypothetical patient what is meant by medical ethics and
legal aspects of medicine.
Demonstrate ability to properly schedule appointments, resolving conflicts in
schedules and cancellations.
Apply current credit laws and regulations to compose collection letters.
Demonstrate knowledge of medical reports, ability to read and interpret
medical information.
Student Learning Outcomes:
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Identify the importance of developing professional behaviors and skills as an
Allied health team member.
Acknowledge professional behavior.
Identify elements of transactional communication model skills and office mission
statement.
INSTRUCTOR INFORMATION
INSTRUCTOR: Cyndi McNeal
Contact via Email: cmcneal@miracosta.edu
When sending email, please identify the purpose of your email in the SUBJECT line
along with the course and your name. Here is an example of how you should key the
subject: Susan Smith QUESTION MAP 110.
I will respond within 2 business days.
COURSE MATERIALS
Required text: The Administrative Medical Assistant( An Applied Learning
Approach) 6th edition
ISBN # 978-1416-0462-19
IMPORTANT: You must purchase a new textbook and it must have the above ISBN
number. Inside the book, there is a cardboard insert containing an access number.
Students will be prompted to enter this access number before they are able to view
items in the course documents folder inside blackboard. Access numbers cannot be
recycled, so the book must be new.
Suggested texts: Mosby's Medical Dictionary, Mosby
Tabor's Cyclopedic Medical Dictionary, F.A. Davis
COMPUTER AND TECHNICAL REQUIRMENTS SEE:
MCC Home page / Student Help Desk / Browser Test & Requirements / Online Courses
Technical Requirements
COURSE CONTENT
An on-line course means that the student must be extremely self-motivated and
independent in his or her learning. Since there is no class or classroom to attend,
each participant must pay particular attention to time management and minimize
procrastination. The way the instruction will be handled is as follows:
1. Read all posted announcements. Check for new announcements each time
you log into blackboard.
2. Blackboard Course Documents Folder (BB CD): Read Instructor notes for
module.
3. Read Assigned Chapter in Text Book.
4. BB CD: Take module Quiz.
5. BB Assignment Folder: Complete and submit assignment via link provided.
6. Check “MY Grades” in Blackboard for Quiz, Exam, and Assignment grades.
IMPORTANT:
This Blackboard Course is organized in Modules made up of lessons. It is
important that students start with reading the module lesson, which will
direct you to specific chapters and pages to read in the textbook. The
textbook chapter numbers do not match the BB module numbers. However,
the Module lesson titles do match the correct chapters in the textbook.
COURSE GRADING
Assignments
200
Quizzes
1050
Module Exams
500
Final Exam
500
Total
2250
A
B
C
D
2250-2025 2024-1800 1799-1575 1574-1350
F
1349-
2 Assignments 100 points each
21 Quizzes 50 points each
4 Module Exams 125 points each
See Quiz/Exam Folder for Schedule
See Assignments Folder for Individual Assignments and due dates.
Incomplete Grade:
Students seeking an “Incomplete” grade must consult with me in person no later than the
week prior to finals. Incompletes will only be considered for unforeseeable, emergency
and justifiable reasons at the end of the term, and only upon agreement of clear conditions
for completing coursework. Incompletes are rarely granted and only if the emergency or
other justifiable reason occurs after the date for dropping the class.
Pass/No Pass Grading Option:
You have the option to choose Credit/No Credit grading for this class. If you choose this
option, you must submit a Petition for Credit/No Credit to Admissions & Records. This
option for grading is non-reversible once selected. The petition form is available online, or
from Admissions & Records. Students planning to transfer should consult with a
counselor before opting for Credit/No Credit to ensure this option is accepted by their
intended transfer institutions. Check the MiraCosta College catalog or schedule for more
detailed information.
CLASS RULES AND EXPECTATIONS
RULES
Any student who does not log into Blackboard or contract me during the first week
of class will be dropped from the course.
Failure to complete three consecutive or five total module quizzes, will result in the
student being dropped from the course.
Quizzes and Exams are not open book.
COLLEGE POLICIES AND SERVICES
Important Dates:
February 6... Last Day to drop a class and receive a refund.
Last Day to drop a class with no grade placed on permanent record.
February 20.. Last Day to file petition for pass/no pass grading option.
April 23... Last Day to DROP classes with “W”
Disability Accommodations: Students with disabilities, whether physical, learning,
or psychological, who believe that they may need accommodations in this class, are
encouraged to contact Disabled Students Programs & Services as soon as possible to
ensure that such accommodations are implemented in a timely manner. Their phone
number is 795-6658 and they are located in Building 3000-Student Services, Room
3009, adjacent to Parking lot 3C. I want to be informed early in the semester so that
any special learning needs can be appropriately met.
Students are responsible to complete all necessary paperwork if they decide to drop.
The Instructor must take strong steps to insure all students are “attending” and
active. Therefore, the Instructor retains discretion to drop students WITHOUT
ADDITIONAL NOTICE for ANY of the following (unless discussed with Instructor
and approved in advance):
WEEKLY SCHEDULE OF ASSIGNMENTS
WEEK
1
Module 1: Intro to MA
Module Lesson 1.1 Orientation
2
Module 1: Intro to MA
3
4
Module 1: Intro to MA
Module 1: Intro to MA
Module Lesson 1.2 Interpersonal Skills
Module Lesson 1.3 Medical Ethics
Module Lesson 1.4 Medical Law
Module 1 Exam
5
Module 2: Basic MA
Module Lesson 2.1 The computer in the medical practice
Module Lesson 2.2 Telephone Techniques
6
Module 2: Basic MA
Module Lesson 2.3 Scheduling Appointments
Module Lesson 2.4 Patient reception and Processing
7
Module 2: Basic MA
Module Lesson 2.5 Written Communications and Mail Processing
Module Lesson 2.6 Medical Record Management
8
9
Module 2: Basic MA
Module 2 Exam
Module 3: Insurance &
Basic Financial Mgmt
Module Lesson 3.1 Professional Fees, Billing, and Collecting
Module Lesson 3.2 Diagnostic Coding
10
SPRING BREAK
11
Module 3: Insurance &
Basic Financial Mgmt
Module Lesson 3.3 Procedural Coding
Module Lesson 3.4 The Insurance Claim Form
12
Module 3: Insurance &
Basic Financial Mgmt
Module 3: Insurance &
Basic Financial Mgmt
Module Lesson 3.5 Third-Party Reimbursement
Module Lesson 3.6 Banking Services and Procedures
Module 3 Exam
14
Module 4: Medical Practice
& Health Info Mgmt
Module Lesson 4.1 Medical Practice Management
Module Lesson 4.2 Medical Practice Mrkt & Customer Service
15
Module 4: Medical Practice
& Health Info Mgmt
Module 4: Medical Practice
& Health Info Mgmt
Module 4: Medical Practice
& Health Info Mgmt
Module Lesson 4.3 Health Information Management
13
16
17
18
MODULE
MODULE LESSON
SPRING BREAK
Module Lesson 4.4 Management of Practice Finances
Module Lesson 4.5 Medical Emergencies
Module 4 Exam
FINAL EXAM
See Quiz / Exam information Folder in Blackboard for Quiz Dates.
See Assignment Folder in Blackboard for Assignments and Due Dates.
IMPORTANT NOTICE: This syllabus is subject to change at any time at the
discretion of the instructor; notice will be given to the students through an
announcement in class, by email, or with an announcement on the class Blackboard
site. Cyndi McNeal