DISTINGTON SURGERY
JOB DESCRIPTION - Receptionist
JOB TITLE:
Receptionist
REPORTS TO: Reception Manager
AREAS OF RESPONSIBILITY:
1. Dealing with Patients
a)
b)
c)
d)
e)
f)
g)
To be polite and courteous at all times to patients and visitors to the
surgery and deal with their requests efficiently both face to face and
over the telephone
Send patients to doctors/Nurse or any clinics that are ongoing as and
when during surgery and ensure patients are informed if their
appointment time will be delayed.
Manage the telephone and reception screen system ensuring
appropriate messages are broadcast.
Register new patients/temporary patients as and when necessary.
Deal with any requests for visits before and during surgery, record
details according to the protocol and pass emergency visits to on call
doctor. Run off summary for patients requesting visits.
Take messages for District Nurse/ Health Visitor/Doctors & other
practice personnel & make telephone calls on behalf of these staff
Deal with requests for patient results
2. I.T
a)
b)
c)
d)
e)
f)
Ensure EMIS computer system has been backed up on a daily basis
To action practice tasks.
To send & action e-mail messages as appropriate to staff within the
practice and other healthcare professionals
Deal with GP Links on a daily basis
Fax and photocopy as requested by doctors and hospital
carry out patient questionnaires and other tasks associated
3. Administration
a)
b)
c)
Follow reception protocols for post, records creation and return and
other admin duties as deemed appropriate
Change of address on computer and patient’s notes.
Print out Surgery lists for doctor’s nurses and clinics for morning and
afternoon.
d)
e)
Pack up/ run off summary sheets/ results for deduction requests
Record details of patient death on computer Record Clinics eg:
Asthma, CHD, Diabetic, Ante – natal on computer.
Enter Hospital discharges in to the spreadsheet and stamp and initial.
Check Receptionist rotas on a monthly basis
Check nurse/ doctor surgeries on computer against issued rota
To liase with receptionist during cross over periods to ensure that you
are fully aware of any messages and outstanding issues.
f)
g)
h)
i)
4. Security
a)
Ensure window shutter are open/closed and front door open/closed as
appropriate.
Make sure surgery rooms are tidy and wash cups etc before finishing
shift.
Make sure alarm is set correctly.
b)
c)
5.
Training
a)
b)
c)
Attend any training courses as deemed necessary for your professional
development
Assist in the training of other staff where appropriate within the
reception such as trainees within the practice
Keep up to date on practice policies relating to computer access, patient
confidentiality, health and safety and areas relating to the role.
Any other duties which are considered necessary by the partners of the practice
Date: 8 June 2015