Request for Proposal
for Wide Area Network with MPLS Technology and VSATs for Regional
Rural Banks sponsored by Andhra Bank
February 2010
Tender Ref: 666/35/RRB-RFP/2009-2010/15 dated 02/03/2010
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Contents
1
Preface
1
1.1
About this RFP
1
2
About Regional Rural Banks sponsored by Andhra Bank
3
2.1
2.2
2.3
Introduction
Profile of Chaitanya Godavari Grameena Bank (CGGB).
Profile of Rushikulya Gramya Bank
3
3
4
3
Proposal details
5
3.1
3.2
Objective and Goal.
Scope of the Project:
5
5
4
Detailed Requirements
8
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
4.12
4.13
8
8
8
9
9
9
10
11
11
11
11
11
4.14
4.15
4.16
4.17
4.18
4.19
DC - DRC Routers
DC-DRC Switches
DC-DRC Firewall, IDS/IPS
Branch Equipment
Network Equipment level redundancy
Performance Requirements for WAN
LAN Components and Cabling
Designing IP Schema.
Sub-Networks
Management of Network operation
Network Monitoring Services
Network Management Services
LAN Management (Data Center, DR Center, two Head Offices,
Controlling Office and Branches)
Network Security Management
Firewall Management
Intrusion Management
Anti Virus Solution
Resource provisioning for Network operations, management.
Network Audit.
5
Disaster Recovery & Business Continuity Planning (BCP)
18
5.2
Disaster Recovery Plan.
18
6
Network Components Sizing
19
6.1
6.2
6.3
Routers Sizing
Switches Sizing
Firewalls Sizing
19
21
24
13
13
14
15
15
16
17
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
6.4
6.5
6.6
6.7
Branch Router.
Branch Switch.
VSAT Features and Technical Specifications;
Bandwidth Sizing for a Branch
26
27
29
32
7
Service Levels and Escalation
33
7.1
7.2
7.3
7.4
7.5
7.6
7.7
Purpose and Objectives of SLA
Scope of Services
Call reporting and response.
Criticality levels.
Performance Tracking and Reporting
Penalties
Penalties for Delayed Implementation
33
33
33
34
35
36
38
8
Bill of Materials – Pricing.
39
8.1
8.2
8.3
Pricing Model.
Total Cost of ownership (TCO).
Payment Terms:
39
39
40
9
Eligibility Criteria
42
9.1
9.2
Right to change criteria
Eligibility of Bidders
42
42
10
Preparation of Bids
44
10.1
10.2
10.3
10.4
10.5
10.6
Technical Bid – Organisation and formats.
Documents required as part of bidder’s profile:
Documents required as part of Technical Proposal.
Cost of Bid documents
Earnest Money Deposit.
Commercial Bid
44
44
45
45
45
46
11
Evaluation of Bids
47
11.1
11.2
11.3
Evaluation Process
Technical Bid Evaluation
Commercial Evaluation
47
47
48
12
Bid Submission
50
12.1
12.2
12.3
12.4
12.5
12.6
12.7
General Terms of Bid Submission
Two Stage Bidding Process
Sealing and Marking of Bids
Commercial Bid
Bid Submission
Clarifications on the Tender Documents
Amendments to Tender Documents
50
52
53
54
54
55
55
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
12.8
12.9
12.10
12.11
12.12
12.13
12.14
12.15
12.16
Correction of Errors
Confidentiality
Indemnification
Notification of Award
Signing of Contract
Jurisdiction
Other Terms and Conditions
Contact Details
Evaluation Schedule
55
56
56
56
57
57
57
58
58
13
General Terms and Conditions:
60
13.1
13.2
13.3
13.4
13.5
13.6
13.7
13.8
13.9
13.10
13.11
13.12
13.13
13.14
13.15
13.16
13.17
13.18
13.19
13.20
Performance Guarantee
Procedure for claiming payments
Liquidated Damages for non-performance
Rights of the Bank
Instructions to the Bidder
Demonstration/Presentation
Change of Ownership
Project documentation
Force Majeure
Arbitration.
Applicable law and jurisdiction of court
Defect liability
Notices
Access for audit
Exit option and contract re-negotiation
Sensitive information
Security
Termination of the Contract & Compensation
Taxes and Duties
Confidentiality of the Document
60
60
61
61
62
62
62
63
63
63
64
64
64
64
64
65
65
66
66
67
Annexure - 1 Compliance Certificate
68
Annexure - 2 Bidder Constitution and Contact Profile
69
Annexure - 3 Financial Details of the Company
71
Annexure - 4 Bidder’s NOC details
72
Annexure - 5 Bidder’s Support Centres
73
Annexure - 6 Credentials – Projects handled by bidder
74
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February 2010
Annexure - 7 Commercial Bid formats.
75
Total Costs (Under Capex + Opex)
81
Annexure - 8 Query Format
82
Annexure - 9 Non – Disclosure Agreement Format
83
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Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
1
Preface
1.1
About this RFP
1.1.1
Andhra Bank, a body constituted under Banking Companies Acquisition and Transfer of
Undertakings Act 1980 has its Head Office at 5-9-11, Dr. Pattabhi Bhavan, Saifabad,
Hyderabad-500004. It’s Department of Information Technology – Core Banking Solutions is
located at 3rd Floor, “D” Block, Cyber Gateway, Madhapur, Hyderabad-500081, India.
1.1.2
Andhra Bank (http://www.andhrabank.in) has its history parallel to India’s freedom struggle and
was founded by an eminent freedom fighter and a multi-faceted genius, Dr. Bhogaraju Pattabhi
Seetharamayya. Bank was registered on 20th November 1923 and commenced its operations on
28th November 1923. Bank was nationalized on 15th April 1980 and is presently a Public
Sector Bank with the Government of India holding 51% of its capital.
1.1.3
Andhra Bank is hereinafter called “Bank” which term or expression unless excluded by or
repugnant to the context or the meaning thereof, shall be deemed to include its successors and
permitted assigns herein after called “Andhra Bank” or “Bank” or “bank”, issues this Request
For Proposal, hereinafter called “RFP”.
1.1.4
Andhra Bank is in the process of implementing Core Banking Solution in the Regional Rural
Banks sponsored by it and requires Networking requirements including connectivity,
equipment and monitoring for the two RRBs.
1.1.5
The Request for Proposal is issued for inviting proposals (Technical and Commercial Bids)
from the Network Service Provider (NSP), hereinafter called “Bidder” or “Service Provider” or
“NSP” to participate in the competitive bidding for Network connectivity based on
MPLS/VSAT/Leased Line/RF, equipment and monitoring services for its two RRBs hereinafter
called, “Network Services” as per specifications, terms and conditions and scope defined in this
document. The NSP need to quote for all services and all locations invariably.
1.1.6
A vendor submitting the proposal in response to RFP for Network Services shall hereinafter be
referred to as “Bidder / Service Provider/ Vendor/NSP” interchangeably.
1.1.7
The RFP document is neither an offer letter nor a legal contract, but an invitation for offers /
responses. No contractual obligation on behalf of Andhra Bank whatsoever shall arise from the
RFP process unless and until a formal contract is signed and executed by duly authorized
officers of Andhra Bank and the bidder.
1.1.8
The Bank has no obligation to accept any or the lowest quote. The Bank may decide not to
accept any quote or may accept a quote that is not a lowest quote. The bank reserves the right to
cancel the RFP at any point in time.
1.1.9
The Bank further reserves the right to reject any or all offers based on its own evaluation of the
offers received, or on the basis of stability, capabilities, track records, reputation among users
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Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
and other similar credentials of a vendor. When the Bank makes any such rejection, the Bank
will not be bound to give any reason and / or justification in this regard to the vendor.
1.1.10
All offers of the bidders shall be unconditional and once accepted whether with or without
modifications by the Bank shall be binding between the Bank and such Bidder.
1.1.11
However, this is a binding document between Bank and respondents till the completion of
selection process and notification of award and till a contract is signed between Bank and the
Vendor in the process in case both parties initiate and expedite certain actions pending the
execution of a contract.
1.1.12
The Bank may modify any / all of the terms of this RFP and shall be entitled to award the
contract to a selected bidder with / without modification of any conditions contained herein.
1.1.13
This RFP document is structured in such a way that the Bidders fully understand and acquaint
themselves with the requirements of RRBs sponsored by the Bank..
1.1.14
The last date for the receipt of proposals responding to the RFP is 25th March 2010.
1.1.15
While this section is a Preface to the entire document, the following sections are meaningfully
segregated for better understanding of the document. The section headings or any other
headings do not have any contractual sequence and the submission of responses to RFP should
be based on total understanding of the document.
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Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
2
About Regional Rural Banks sponsored by Andhra Bank
2.1
Introduction
2.1.1
Andhra Bank has achieved a business of Rs. 1,17,899 Crores as on 31st December 2009.
2.1.2
Bank uses Information Technology in all spheres of its functioning by connecting all its
branches, service centres and extension counters through its WAN and implemented Finacle
Universal Banking Solution with 100% coverage.
2.1.3
Bank has sponsored two Regional Rural Banks namely Chaitanya Godavari Grameena Bank in
Andhra Pradesh and Rushikulya Gramya Bank in Orissa. Andhra Bank now intends to
implement Core Banking Solution in the two RRBs.
2.2
Profile of Chaitanya Godavari Grameena Bank (CGGB).
2.2.1
Chaitanya Godavari Grameena Bank (CGGB) was formed by the amalgamation of two
Regional Rural Banks namely ‘Chaitanya Grameena Bank’ and ‘Godavari Grameena Bank’
with effect from March 1, 2006.
2.2.2
The shareholding pattern of the RRB is



Government of India :
Andhra Bank :
Government of Andhra Pradesh:
50%
35%
15%
2.2.3
Chaitanya Godavari Grameena Bank has its head office located at Brodipet, Guntur. The bank
also has a controlling (Regional) office in Rajahmundry
2.2.4
Chaitanya Godavari Grameena Bank has a branch network of 103 units including 101 branches
and 2 Extension Counters
2.2.5
The following table gives details of branches based on category
2.2.6
(CGGB – Branch distribution)
District
Urban Branches
Guntur
8
East Godavari
2
West
3
Godavari
Total
13
Semi-urban Branches
20
6
2
28
Rural Branches
34
13
15
62
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
2.3
Profile of Rushikulya Gramya Bank
2.3.1
Rushikulya Gramya Bank is operational in two Districts of Orissa State.
2.3.2
The shareholding pattern of the RRB is



Government of India :
Andhra Bank :
Government of Orissa
:
50%
35%
15%
2.3.3
Rushikulya Gramya Bank has its head office located at Gate Bazar, Brahmapur – 760001 in
Orissa State
2.3.4
Rushikulya Gramya Bank has a branch network of 81 branches
2.3.5
The following table gives details of branches based on category
District
Ganjam
Gajapathi
Total
Urban Branches
9
9
Semi Urban Branches
14
1
15
Rural Branches
48
9
57
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
3
Proposal details
3.1
Objective and Goal.
3.1.1
Objective: Andhra Bank intends to implement Core Banking Solution in the Regional Rural
Banks sponsored by it. The Bank intends to implement a MPLS VPN / VSAT/ Leased Line/ RF
based Wide Area Network (WAN) for connecting its RRB branches to DC at Hyderabad and
DRC at Chennai / Bangalore/ Pune..
3.1.2
Goal: To have fully secured, reliable and professionally managed networking services to ensure
confidentiality, integrity and availability of data at all times for RRB branches for providing
uninterrupted services to the large clientele of the branches spread across the country.
3.2
Scope of the Project:
3.2.1
Bank is proposing to procure Network integration services as detailed in this RFP in an
outsourcing model. Bank will purchase and own Routers and Security devices required for
installation at Data Center and Disaster Recovery Center. All other Network equipment will be
owned and deployed in respective locations by the NSI.
3.2.2
The selected Bidder shall be responsible for designing, sizing, installing, commissioning,
maintenance and monitoring of the WAN based on the business volumes.
3.2.3
The bidder should propose a two tier architecture - Tier 1: Core location (DC and DRC) and
Tier 2: Access Locations (Branches, Head Offices and Controlling Office).
3.2.4
The connectivity between DC and DRC can be Point to Point Leased line / MPLS VPN.
Further connectivity from DC to DR should be from two different service providers for service
provider level redundancy.
3.2.5
The Bidder should conduct an analysis of the performance requirement of the database factoring
replication from DC to DRC every 5 minutes. The design should achieve a Recovery Point
Objective (RPO) of 10 minutes and Recovery Time Objective (RTO) of 4 hours. The DC - DRC
bandwidth is to be estimated to meet this requirement duly considering redundancy through a
link from an alternate service provider
3.2.6
There should be connectivity from RRB DC to Andhra Bank DC and RRB DR to Andhra Bank
DR through Point to Point Leased line / MPLS VPN with ISDN as backup
3.2.7
MPLS VPN is primary mode of connectivity of Branches to DC / DR. The last mile
connectivity can be through Radio Frequency(RF) depending on the feasibility. In case the
MPLS link connecting DC fails, the branch traffic should be automatically re-routed to MPLS
link at DR and in turn to DC.
3.2.8
In case of failure of MPLS VPN link DC/DR should dial on ISDN to the branch as per the
requirement. The required number of ISDN PRI circuit needs to be provisioned at DC/DR. In
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
case ISDN is not feasible, VSAT needs to be provisioned as backup wherever MPLS VPN is
provided..
3.2.9
Branches not having feasibility for MPLS VPN should be provided with VSAT. The VSAT
Hub needs to be connected to DC and DR through Point Leased line / MPLS VPN from
alternate service provider. Bank is not expecting any backup for VSAT connected branches.
3.2.10
The bandwidth required may be calculated based on the number of users in each branch. In this
regard the vendor needs to arrive at the bandwidth required by each user to access the core
banking Finacle application. Based on this bandwidth needs to be provisioned at each of the
branches
Vendor needs to size the bandwidth for the following
 Link between DC and DRC ( from two service providers)
 Link between MPLS cloud to DC and DRC,
 Link between Branches and MPLS VPN cloud.
 Link between VSAT Hub location to DC and DRC( from two service providers)
 Shared pooled bandwidth (for VSAT locations).
 Link between DC and Andhra Bank DC
 Link between DRC and Andhra Bank DR
3.2.11
The Bidder should adequately size the bandwidth requirements between DC and DR
considering that this link will be used for branch traffic in addition to replication. This link will
be used for branch traffic in case the MPLS / VSAT backhaul links at DC fails and the branch
traffic is re-routed through DR to DC.
The Bidder should ensure that the bandwidth estimated and proposed should meet the branch
requirements duly meeting the expected performance level. In case degradation in performance
due to bandwidth inadequacy is observed, the Bidder has to upgrade the bandwidth to the
required level at their own cost.
3.2.12
The alternate service provider should not use the infrastructure of primary link service provider
at any point including last mile connectivity.
3.2.13
The deployment of the network links shall be in line with the branch/office rollout plan
3.2.14
There should be end to end IP Sec Encryption from branch to DC/DR. The IP Sec should be
configured on Branch, DC and DRC Routers. The data should traverse over the WAN Network
through IP Sec 3 DES Tunnel only
The Vendor is also expected to design and implement the IP addressing scheme for the Bank
The vendor needs to liaise with service providers for commissioning and maintenance of the
links which includes VSATs.
3.2.15
All links of the Wide Area Network (WAN) are to be terminated on the Core Router at the Data
Centre
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
3.2.16
All the network equipment, components and hardware proposed as part of this tender shall be
rack mountable.
3.2.17
The Vendor is required to provide the Network Schematic, Network Architecture of the
proposed solution for connectivity. The Vendor shall submit the Network Plan along with the
technical proposal as per their proposed solution
3.2.18
To meet the requirement for a stable core banking solution in the future, the network should be
scalable to add additional Core locations (besides DC and DRC), and Access / Branch locations.
It should also facilitate upgrades to the existing network and networking components, leased
line bandwidths and should accommodate additional links. The Bidder should determine this
scalability which is to be achieved either through the upgrade of hardware modules on the
existing routers/switches as per the free slots available.
Multiple VLANs are to be configured on the Core Switch as per the security requirements of the
Bank.
3.2.19
Between DC and DRC, link is to be provided with Bandwidth on Demand provision for regular
or occasional enhancements of Bandwidth.
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
4
Detailed Requirements
4.1
DC - DRC Routers
4.1.1
The Bidder has to size and propose for 2 new Core Routers each at DC & DR with the required
components/modules, considering redundancy and load balancing
4.1.2
The Bidder has to examine the requirement of a VPN Router with redundancy for implementing
IPSec3DES implementation in the event that the core routers do not support such requirements.
4.1.3
The Bidder has to propose any other routers required at DC / DRC as per the Bidder's proposed
architecture.
4.1.4
Call Manager / Gatekeeper router needs to be included if IP phones are being proposed for
branches having MPLS VPN.
4.1.5
The DC – DRC routers will be owned by the RRBs and the price alongwith support charges are
to be quoted.
4.2
DC-DRC Switches
4.2.1
The Bidder has to size and propose for 2 new Core Switches each at DC & DRC with the
required components/modules considering redundancy and load balancing. Each of the switch
should have a minimum of 48 100/1000 ports.
4.2.2
The Bidder should size and propose other switches, required for interconnecting various
segments, NOC, work area etc. The NOC/Work area switch should have a minimum of 24
100/1000 ports.
4.2.3
The DC – DRC switches will be owned by the RRBs and the price alongwith support charges
are to be quoted.
4.3
DC-DRC Firewall, IDS/IPS
4.3.1
The Bidder has to size and propose new firewalls with the required components/modules for DC
and DRC.
4.3.2
Necessary IDS/ IPS should be provided for monitoring the traffic of all the VLANs at DC &
DRC.
4.3.3
Necessary devices for log capture from Servers, network equipment and other devices needs to
be provisioned.
4.3.4
The DC – DRC security appliances will be owned by the RRBs and the price alongwith support
charges are to be quoted.
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
4.4
Branch Equipment
4.4.1
All requirements at the access layer (Branch and other offices) are to be provisioned in
outsourcing model with Opex to the RRBs.
4.4.2
The Bidder has to size and propose the required Router, Modem & ISDN NT box required at
branches for commissioning the MPLS link and ISDN line. Bank will make arrangement for the
required switch at the branches. In case of VSAT connected branches the required router needs
to be provisioned for enabling encryption of Data from branch to DC.
4.4.3
The VSAT equipment / RF equipment will be the property of the bidder and the Bidder has
submit the rental / charges for the same. Bank will provide the required UPS power for
connecting the equipment. Bank will arrange for the required earthing and the vendor has to
verify before installing the equipment. Bank will not be responsible for any failure of the
equipment due to power fluctuation or earthing problem.
4.4.4
IP phone needs to be provided to branches wherever MPLS VPN links are available.
4.4.5
As the bidder has to provide and maintain VSATs under total opex model driven by SLAs, the
vendor can propose either TDM/TDMA Ext C band VSAT or TDM/FTDMA Ku band VSAT.
4.5
Network Equipment level redundancy
4.5.1
The Bidder should provide real-time redundancy at the network equipment level in DC, and
DRC and there should not be any single point of failure.
4.5.2
The Network Equipment redundancy stipulations wherever prescribed are the minimum
requirements which the Bidder has to consider. However the actual requirements have to be
planned in consideration of the service level requirements specified in this RFP.
4.6
Performance Requirements for WAN
4.6.1
The Bidder should ensure that a fully loaded chassis must have less than 70% CPU utilization
with the expected configuration and should provide for a 20% hardware upgrade (free pay load
slots, DRAM, flash memory modules) option for future requirements. The Band Width
utilization at peak load should be less than 70%.
4.6.2
The Bidder should provide for all required features like support for multiple routing protocols,
congestion management mechanisms and QOS support.
4.6.3
The Bidder shall supply Routers, Network equipments and TEC approved modems for
commissioning the branch links.
4.6.4
The Bidder should ensure that all active equipment (components) must be SNMP compliant and
should be available for maintenance/management through SNMP from the date of installation
by an NMS
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
4.6.5
The system spare parts / services as and when required, and complete maintenance of the system
in future (If Contracted) shall be supported for a period of not less than 5 years from the date of
acceptance of the system
4.6.6
The Bidder should ensure that all the resident engineers are certified personnel (of the OEMs of
the network components) and are to be provided at DC, DRC on 24/7 operations as per facility
management
4.6.7
The Bidder should maintain and manage the network at all the branch locations and offices for
LAN and WAN equipment, LAN cabling and links, and should ensure that Service levels
specified in the RFP are met
4.6.8
All the network equipment / hardware provided under this bid should be under warranty for a
minimum of 3 years. The AMC rates for the 4th and 5th year should be quoted.
4.7
LAN Components and Cabling
4.7.1
Structured Cabling needs to be done at DC & DRC. CAT 06, 4 pair UTP cables supporting
gigabit performance shall be used
4.7.2
The unit prices for all the required components like Information Outlets, Jack Panel and Racks,
and other requirements should be quoted as per commercial bid Annexure. However, the
amount that shall be actually paid shall be based on the actual usage of material
4.7.3
The conduit used for laying the horizontal cables shall be 1" PVC pipes with 1" casing and
capping. However, 1.5" and 2" PVC casing/capping/conduit shall be used in lieu of 1" PVC
casing/capping/conduit wherever it is required. However, cabling at DC and DRC should
conform to level 3 international standards
4.7.4
Payment for UTP cables, Fiber cables, PVC casing/capping/conduit/GI pipe and all labour/
installation/fixing/laying charges would be on actual against cabling/passive components
4.7.5
UTP mounting patch cords should be capable of gigabit transmission and minimum of 3 meters
in length
4.7.6
The Bidder shall provide racks required for mounting the equipment. The racks should be of
appropriate size and the Bidder should provide power sockets and perforated doors with keys to
ensure security. The Bidder shall offer standard and reputed racks.
4.7.7
All Fibre termination on the cable as well as panel has to be of the SC - style and conform to the
EIA/ TIA 568A or the latest standards
4.7.8
The cabling includes all the materials and related civil work including cable pulling, UTP and
Fibre termination and manual labour for fixing the racks and panels
4.7.9
Horizontal and vertical cable managers should also be proposed to enable the implementation of
aesthetic dressing of the horizontal and backbone cables
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
4.7.10
The DC physical cabling is complete and it is to be only tested and integrated with necessary
active devices proposed by the Bidder
4.8
Designing IP Schema.
4.8.1
The NSP has to design suitable IP Schema for the entire Wide Area Network including DC /
DRC, branches and other offices with a provision to interface with sponsor bank wherever
needed. The NSP has to ensure proper traffic routing efficiently irrespective of link medium.
4.8.2
The NSP has to maintain the IP Schema with required modifications from time to time within
the scope of the project.
4.9
Sub-Networks
4.9.1
The proposed architecture of Data Centre (DC) and Disaster Recovery Centre (DRC) is divided
into different sub-networks. These networks must be separated from other networks through
switches and firewalls. The logical separations of these sub-networks are to be done using
VLANS.
4.10
Management of Network operation
4.10.1
A separate VLAN is to be created to manage the entire network. This network must have
systems to monitor, manage the Firewalls and IDS/IPS. The bidder should provision necessary
hardware / server for loading the monitoring software if required.
4.11
Network Monitoring Services
4.11.1
For the purpose of Network Monitoring and SLA reporting inclusive of branch links the NSP
has to connect, Bank’s primary and secondary sites through suitably sized links with required
level of redundancy, to NSP’s Network Operations Centre (NOC) / Security Operations Centre
(SOC). The monitoring tool should be capable of generating bandwidth utilisation graphs for
individual links as per the requirement of the bank.
4.11.2
The NSP at its option deploy, a suitable Network Management System at DC to monitor critical
servers of the entire network and for monitoring the branch links and the network equipment at
branches. The NMS should have a monitoring dash-board and should provide for periodic
reports related to utilization, availability etc. The bidder should provision necessary hardware /
server for loading the NMS software if required.
4.12
Network Management Services
4.12.1
The bidder should provide network management services for the network infrastructure so as to
ensure that network availability (monthly uptime) calculated on a “Business Operation Hours”
basis is at least 99.95% for the network equipments and for the network at 99.95% and 99.50%
at Core Location and access location respectively.
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4.12.2
The Bidder should ensure maintenance and upkeep of network and network equipments
deployed at Core locations (DC, DRC) and all access locations. The scope includes LAN at DC
and DRC.
4.12.3
Under the project scope, the bidder has to carry out the network planning, integration including
link maintenance, support, trouble-shooting on-site monitoring, upgrade of links and all other
managed services relating to Network Management. This is an end-to-end responsibility with
regard to network.
4.12.4
Bidder shall co-ordinate and schedule maintenance activities with the End Users and appropriate
support functions of the Bank
4.12.5
For network management a suitable solution (hardware and software) is to be provided which is
also to be maintained under Network services Management.
4.12.6
The bidder should provide the design, installation, testing, documentation, repair, additions,
relocations, and removal of regulated carrier circuits and network equipment within and
between buildings required to provide WAN connections.
4.12.7
The Bidder has to quote for the MPLS VPN / ISDN /VSAT charges payable to the Service
Provider for the CBS branches and other links for the CBS network for year wise for the next 5
years and the same shall be included in the Bill of Materials. However, Bank shall pay the
charges directly to BSNL/MTNL and for the remaining service provider the charges will be paid
to the bidder. If the charges quoted are less than the charges specified & published by
BSNL/MTNL, the Bidder has to provide the proof from the service provider for the above
charges quoted. The detailed list of branches is enclosed in annexure. For links from other
service providers except BSNL/MTNL the charges for next five years should be fixed and bank
will not entertain any revision in charges. This includes the pooled bandwidth charges required
for VSATs.
4.12.8
No additional charges such as conveyance, travelling, Diem, hotel expenses etc., shall be paid to
the Bidder or their engineers
4.12.9
The Bidder shall maintain a link uptime of 99.95 % on the MPLS VPN not withstanding the
committed uptime of the MPLS VPN provider by building adequate redundancy in the
connectivity. A link is down when primary is down. There should be a cap on the Secondary
link (ISDN) expenditure per month that needs to be provided by the Bidder. The Bidder
should monitor and ensure the agreed uptime and optimize the performance of the network. In
case the link is up due to ISDN and MPLS VPN uptime is less than 96% in a month, the charges
incurred by the Bank on the ISDN for that month will be deducted from the Payment that is due
to the Bidder. The VSAT uptime should be 99.99 %.
4.12.10
The Downtime shall be calculated for each link. The “Uptime", for calculation purposes is equal
to the Total contracted hours in a month less Downtime during the contracted hours. The
“Downtime" is the time between the Time of Failure, within the contracted hours or if reported
during Non-contracted hours, the reporting time shall be the start of next contracted hours, and
Time of Restoration. "Failure" is the condition when the line is not available for connectivity.
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February 2010
"Restoration" is the condition when the Bidder demonstrates that the line connectivity is in
working order and Bank acknowledges the same. The Downtime calculated shall not consider
inaccessibility of the termination due to Bank, strike by BSNL / MTNL / others and Force
Majeure. The percentage uptime is calculated on monthly basis as follows:
(Total contracted hours in a month - downtime during contracted hours) *100
------------------------------------------------------------Total contracted hours in a month
4.12.11
Bank requires that the Bidder team should take end-to-end responsibility and take proactive
measures to resolve network related issues.
4.12.12
Log book shall be maintained for each link for recording details such as date and time of failure,
date and time of reporting the failure, line type, nature of failure, date and time of restoration,
details of repair, acknowledgement by the Bidder duly authorized by Bank officials that the
failure is rectified, signature of both Bidder and bank, etc.
4.13
LAN Management (Data Center, DR Center, two Head Offices,
Controlling Office and Branches)
4.13.1
The bidder should provide Bank with LAN management services including but not limited to
resource planning, acquisition, implementation, and testing of LAN equipment.
4.13.2
The Bidder shall provide drawings of each network location where LAN has been installed by
them. Such drawings include partitions, doors, equipment racks, electrical power receptacle
locations, telecommunication port locations, LAN port locations, etc
4.13.3
The bidder should provide qualified engineers to monitor the LAN at the data center, disaster
recovery center, two head office, controlling office and branches.
4.14
Network Security Management
4.14.1
The NSP should implement DNS server so that the URL can be used instead of accessing web
server using IP address directly. The required Hardware and Software for DNS server at DC /
DRC needs to be provisioned.
4.14.2
The bidder should implement management systems and procedures that adhere to Bank's
security policies.
4.14.3
The bidder should adapt the security practices to those of Bank in the event that Bank modifies
its security policies or practices.
4.14.4
The bidder should secure network resources against unauthorized access from internal or
external sources.
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4.14.5
The bidder should report significant network security incidents occurring on any systems to
Bank. The bidder should also provide necessary assistance to take action to protect against such
security incidents. Further, the bidder should assist Bank in any investigation Bank may choose
to carry out regarding such incidents.
4.14.6
The Bidder should also provide a mechanism for tracking the security incidents and identifying
patterns if any. The tracking mechanism should, at a minimum, track the number of security
incident occurrences resulting in a user losing data, loss of data integrity, denial of service, loss
of confidentiality or any incident that renders the user unproductive for a period of time.
4.14.7
Security logs and audit information should be handled according to Bank’s information systems
security policies and procedures.
4.15
Firewall Management
4.15.1
The bidder should ensure that all firewall devices are staged and comprehensively tested prior to
deployment. In addition, the bidder should conduct a vulnerability scan and analysis of the
network to ensure that the optimal policies are instituted on the firewall.
4.15.2
The bidder should ensure that all firewall management should be initiated from a segregated
management rail on the network.
4.15.3
The bidder should ensure that proactive refinement of security policies, software patches and
upgrades as well as security consultations with Bank regarding the network security architecture
should be conducted quarterly.
4.15.4
The bidder should ensure that 24 x 7 monitoring of security events and the same should be
captured, analysed. The bidder should additionally ensure proactive monitoring for health and
performance of the device to address operational problems prior to actual service failures.
4.15.5
The bidder should provide for the below mentioned services for firewall management but not
limited to the following:
 Implementation and provisioning of firewalls
 On-going monitoring and management of firewalls
 Project management (In the event of Migration/Upgrades)
 Configuration management
 Technical review of firewall architecture
 Firewall configuration and change Management
 Security policy configuration and device monitoring
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 Installation or migration support for security monitoring
 Continuous fine tuning, filtering, upgrades and updates
 Test planning and Firewall log reporting
 24x7 protection and support
4.16
Intrusion Management
4.16.1
The bidder should provide intrusion management services to protect the Bank's resources
from internal and external threats.
4.16.2
The bidder shall provide the bank with the necessary hardware/ software required for efficient
intrusion management.
4.16.3
The bidder shall be responsible for monitoring the Bank's network and taking appropriate
action in the event of threat identification.
4.16.4
The bidder shall provide periodic reports to the Bank detailing the threats that were detected and
steps taken to mitigate the same.
4.16.5
The bidder shall be responsible for analyzing the threats identified and report patterns, if any.
4.17
Anti Virus Solution
4.17.1
Bank proposes to have a robust antivirus software solution to be deployed in all the branches
and other offices of the RRBs. The specifications of Anti-virus solution provided hereunder.
The bidder has to provide and implement suitable antivirus and patch management solution for
the entire network and manage the updation of antivirus and patches on all the servers, PCs and
other devices of RRBs. The solution is required to cover about 600 systems.
4.17.2
The antivirus/patch updation over network should be scheduled in such a way to ensure
smooth running of other applications. Wherever required the vendor has to depute an engineer
to the respective location for updation of systems with latest antivirus/patches. The
Antivirus/patch monitoring tool should be able to generate alerts as and when the servers or PCs
are not updated and should provide periodical reports on the status of Antivirus/patch
updation etc., for all PCs/Servers location-wise.
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4.18
Resource provisioning for Network operations, management.
4.18.1
The NSP has to provision resources at the minimum as follows to operate, manage and monitor
the Wide Area Network proposed to be set up for RRBs. The scope here includes IT security
and antivirus/patch solution management for contract period.
The WAN operations team shall be divided into four teams. The teams will be located as
under:
 At DC (Hyderabad) and DRC (Bangalore / Chennai /Pune)
 At the Head Quarters of CGGB, Guntur
 At the Head Quarters of RGB, Brahmapur
4.18.2
The NSP has to provision resources at the minimum as follows to operate, manage and monitor
the Wide Area Network proposed to be set up for RRBs. The scope here includes IT security
and antivirus/patch solution management for contract period.
4.18.3
Sl. No
Resource Category
Number of
resources(minimum)
1
Network Specialist at DC
1
2
Network Monitoring Engineer at DC (one resource in two
shifts of 8 hours each)
2
3
Network Monitoring Engineer at DRC (one resource in two
shifts of 8 hours each)
2
4
Network Field Engineers at CGGB, Guntur ( one resources in
two shifts of 8 hours each)
2
5
Network Field Engineers at RGB, Brahmapur ( one resources
in two shifts of 8 hours each)
2
4.18.4
Based on the above given manpower requirement, the vendor should ensure to provide the
required manpower by adequately provisioning staff to meet exigencies like leave or other
absence.
4.18.5
The Network specialist will be responsible for all specialised services and maintain Network
and security appliances listed above. NSP will provision backend support for Network
Specialist. The resource should have a minimum of 3 – 4 years experience in Networking.
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4.18.6
The Network Engineers at DC and DRC are also well trained L1 resources for Network
Monitoring.
4.18.7
The Network Engineers at the HQs of respective RRBs will be responsible for the maintenance
of equipment at branches and other offices including vendor management.
4.18.8
The timings for these resources are to be worked out as per requirements and to be finalised at
the time of implementation.
4.18.9
The dedicated resources are minimum level expected and NSP has to make arrangements to
meet SLAs.
4.18.10
Network Specialist should have 3 – 4 years experience in Networking and Security and other
resources should have 2 – 3 of experience in Network and Security.
4.19
Network Audit.
4.19.1
During the tenure of the contract, the NSP shall conduct a network audit once in a year on the
following aspects without any cost to the Bank.
4.19.2
To examine the health of the network by verifying the parameters such as link latency,
CRC errors, link utilisation during peak hours, version control of router OS and other
network applications such as Centralised call switching device, ACS server etc.
4.19.3
To identify the performance bottlenecks and to take suitable rectification steps, in
consultation with the Bank and suggest measures for improvement.
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5
Disaster Recovery & Business Continuity Planning (BCP)
5.1.1
As a measure of contingency the it is proposed to setup the Disaster Recovery site at Chennai /
Bangalore / Pune. In case of failure of Primary Data Centre located in Hyderabad, it is expected
that the operations will be carried out from the DR Site. The NSP should draw out a detailed
step-by-step disaster recovery plan and procedures for network operations which are
required for ensuring smooth switchover from primary site to DR site and back from
DR site to Primary site.
5.2
Disaster Recovery Plan.
5.2.1
The broad DR plan should inter-alia include the following.
5.2.2
The complete disaster recovery plan enumerating the technical aspects of seamlessly
shifting the operations to DR site. This should include the routing plans through
alternate/backup links to move the traffic to the DR servers.
5.2.3
The BCP should include stepwise procedures for declaration of disaster, entire escalation
mechanism, roles and responsibilities defined for each of the team member and shifting the
operations to DR site. The plan shall include prioritisation of software and hardware
replacement so that systems identified as ‘critical’ will be restored before less critical
systems, wherever required. Time windows of these actions should be included. The
BCP should include the DR plan for branch operations and other operations.
5.2.4
The NSP should supply, install and configure appropriate hardware, software etc., for best
realisation of such devised Disaster Recovery Plan so as to enable the RRBs to continue
to maintain its business operations during times of disaster.
5.2.5
The NSP along with Bank officials would be required to test the switching over activity
as per BCP before acceptance of solution. The vendor should also conduct periodical
drills (Mock tests) to ensure the BCP readiness once in three months.
5.2.6
The DR set up should be ready simultaneously with DC set up.
5.2.7
In case of disasters, the NSP should move the entire Network team to Bank’s DR site
or to arrange competent technical team at DR site, to carry out the network management
and monitoring till the main site is restored. The vendor should carry out this activity
without any additional cost to the Bank.
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6
Network Components Sizing
6.1
Routers Sizing
6.1.1
The following table provides parameters for sizing the Core Routers for DC / DRC.. If any
vendor specific terminology is used that may be suitably substituted and equivalent provided
with due substantiation which will be considered at the sole discretion of the Bank.
6.1.2
Parameter
Sizing Information
Performance

All Routers on the network should be adequately sized to provide
processing of more than 1.5 million packets per second.

The DC/DR routers should have a minimum of 6 slots.

QOS for VoIP Traffic should provide for a latency of < 100ms and a
packet loss of < 3%

Network Interface module on DR/DC Routers individually should process
a minimum of 50KPPS
Scalability

All Routers on the network should be sized for scalability limiting to a
70% CPU utilization with the proposed configuration and the same should
provide option for a 20% hardware upgrade for future requirements.
Availability

All Network equipment on the network should be sized appropriately and
should consider Equipment, Path, Link and Route redundancy to provide
uptime of:
 Core Layer (DC/DR)  99.99%
 Access Layer (Branches)  99.9%
Fault
Tolerance
Architecture
All Routers in the DC and DR should be provided with equipment
redundancy.





The router shall have two 10/100/1000 Gigabit Ethernet ports (RJ-45)
The router shall have two slots supporting WAN interface cards and
one slot supporting wide network module
The router shall have an additional slot to populate VPN acceleration
module
The router shall have one Console port RJ45/9-pin to enable router
configuration
The router shall support external Redundant Power Supply
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Features
Supported

The router shall be 19” rack-mountable

The router shall support the following WAN Protocols - HDLC, PPP,
MLPPP, Frame Relay, MLFR, PPPoE
The router shall support Static IP Routing and the following IP
Routing Protocols - RIP, RIPv2, OSPF, BGP4
The router shall support the following WAN Interface Modules ADSL2+, ISDN, T1/E1, V.35/X.21 Serial DTE, Ethernet
The router shall support termination of up to 10 x Serial links (up to 2
Mbps speed) or 12 x Channelized E1 links
The router shall support primary WAN interface (Serial/ADSL/ISDN/
E1/T1) and Backup WAN Interface (ISDN/Analog) on a single slot
allowing the second slot to be available for future expansion
The router shall support MLFR and MLPPP enabling multiple T1/E1
ports to be aggregated and dynamically load balanced across FR or
PPP
The router shall support Sub-interfaces with 802.1Q support (4,095
VLAN IDs and 256 VLANs simultaneously
The router shall support 802.1X Port-based Network Access Control
The router firmware shall have stateful firewall feature set
The router shall support Layer 3 Filtering (ACLs) Based on
source/destination IP address/subnet and source/destination TCP/UDP
port numbers
The router shall support IGMP Version 1 & 2
The router shall support multicast routing, PIM-SM
The router shall support H.323 and SIP ALGs
The router shall support Layer 2/3/4 QoS, WFQ, FIFO, Low latency
Queuing(LLQ), PQ, Frame Relay Traffic Shaping (FRTS), Frame
Relay Fragmentation (FRF.12)
The router shall support IPSec VPN upto 1000 VPN sessions/tunnels
Hardware acceleration up to 30 Mbps IPSec 3DES Throughput using
IPSec VPN Module
The router shall have management security features like SSHv2,
Secure copy, encrypted user passwords, and authentication via AAA
and RADIUS to prevent unauthorized management access
The router shall support redundant hot swappable compact flash,
providing auto-synchronization with on-board flash
The router shall support NAT (Network Address Translation) & Port
Address translation (PAT)
The router shall support central management through SNMPv2
The router shall support Link Layer Discovery Protocol (LLDP)
The router shall have the ability to support primary and secondary
firmware images for redundancy.
The router shall support GUI based Firewall and VPN wizards
The router shall support Industry standard CLI
The router shall support DHCP Server, Client, and Relay
























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
The router shall support DNS Agent, SNTP, FTP and TFTP server
6.2
Switches Sizing
6.2.1
The following table provides parameters for sizing the Core Switches for DC / DRC.. If any
vendor specific terminology is used that may be suitably substituted and equivalent provided
with due substantiation which will be considered at the sole discretion of the Bank.
6.2.2
Parameter
Sizing Information
Performance

All switches should support wire speeds and non-blocking performance.
Scalability

All Layer-3 switches on the network should be sized for scalability
limiting to a 70% CPU utilization with the proposed configuration and the
same should provide option for a 20% hardware upgrade for future
requirements.

All Layer-3 switches should support at least 500VLANS

All Layer-3 switches should support at least 32K Mac addresses

The core switch proposed should have a minimum of 6 slots and each
switch should have a minimum of 48 number 10/100/1000 ports.

All Network equipments on the network should be sized appropriately and
should consider Equipment, Path, Link and Route redundancy to provide:
Availability
Core Layer (DC/DR)  99.99%
Access Layer (Branches)  99.9%
Fault
Tolerance

Core switch should be able to bundle multiple physical ports in to a single
logical channel to offer aggregate bandwidth.

Core Layer 3 switch should be provided with equipment redundancy.

All Network Modules and Memory (PCMCIA) cards on the core switch
should be hot swappable
Specifications for Core Switch
Hardware and Performance
 Switch should be chassis based modular in nature with minimum 6
slots.
 Switch should provide Minimum of 340 Gbps Switching backplane
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Parameter
Sizing Information










with a minimum of 240 Mpps with a single Management module.
The Switch should have N+1 redundant Power Supplies. Power
Supplies should able to cater the need of quoted switch when it is fully
populated.
Should have distributed forwarding on the Line cards
The Switch should have hot swappable fan trays with redundant Fans
All the payload slots in the chassis should support any module
Should support minimum 140 10/100/1000 Ethernet ports
Should support minimum 14 x 10G ports
The switch should work in Active –Active mode with other core
switch
The switch should have minimum 1 x 48 port 10/100/1000 module.
Should support 24x1000 Base SX ports.
Should support integrated service modules like firewall, intrusion
detection, IPSec/VPN, and Wireless switch module
Features the Core Switch should support
 The switch should support minimum 2000 active VLANs
 Quality of Service
o Enterprise wide QoS Management should be possible via
open management Platforms like HP Open view
o Traffic Classification: Physical Port, IP DA/SA, IP DA/SA/L4
Port
o Admission Control: IP DA/SA, IP DA/SA L4,
o Traffic Marking: IEEE 802.1Q/P COS, IPv6 ToS, via ACLs
 Inter-VLAN IP routing for full Layer 3 routing between two or more
VLANs.
 It should provide Rate limiting
 Scheduling IP precedence, 802.1p Strict Priority Queue
 IPv6 Hardware support
 Excess Rate Policing (Permits Traffic Bursts, enables granular
priority)
 Multicast Support
 IGMP v1/2/3, IGMP snooping values)
 Strict Priority Queue (Protection of Mission critical traffic, delay
sensitive traffic)
 Ingress/Egress rate limiting
 Standard and extended ACLs on all ports
 802.1x user authentication (with VLAN assignment, port security, and
guest VLAN extensions)
 VLAN ACLs (VACLs)
 Should have support for CPU port/queue mirroring for mirroring the
unwanted traffic processed by the CPU
 Private VLANs (PVLANs) on access and trunk ports
 Support for Optional Compact Flash memory card to store software
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Parameter
Sizing Information




















images for backup and easy software upgrades. Time based Access
Control lists (ACLs).
RADIUS,AAA which enable centralized control of the switch and
restrict unauthorized users from altering the configuration
Should support port security for Mac-address locking.
Dynamic Address Resolution Protocol (ARP) inspection
Unicast MAC filtering
SSHv1 & v1
The switch should support hardware assisted IPv6.
Unidirectional link detection (UDLD) or equivalent mechanism and
aggressive UDLD detect and disable unidirectional links on fiberoptic interfaces caused by incorrect fiber-optic wiring or port faults.
IP source guard, IP Access Lists to limit telnet and SNMP access.
It should provide management support with SNMP v1/v2c/v3,
RMON(4 group of RMON), Telnet, Web View (Web Based
Management)
BPDU Guard, Root Guard,
Should have support for Port/VLAN mirroring (one-to-one, one–tomany ,many to-many).
The switch should provide 802.1x based authentication protocol for
posture assessment.
An event manager which provides Self-healing capabilities to the
switch by defining an automatic recovery action when specified events
occur.
802.3ad - LACP support
Dynamic VLAN configuration support
Syslog, Trap, Ping, L2/L3 Trace route, and Debug
NTP/SNTP
L3 Protocol Support
o The switch should provide all standard protocols (i.e.
OSPF,RIP etc).
High Availability Requirements
o Stateful Failover
o Hot swappable line cards, fans, power supplies
o Redundant Power supplies
o DHCP Snooping.
o Unidirectional Link Detection
o Mechanism to detect connectivity issues with both fiber and
copper links.
o Ensure that partially failed link is shutdown on both sides, to
avoid L2/L3 protocol convergence issues
o RMON capabilities
o First hop redundancy protocols like HSRP/VRRP to create
redundant fail-safe routing topologies
Layer 2 Services
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Parameter
Sizing Information
o
o
o
o
o
o
o
o
o
o
o
o
o
IEEE 802.1Q VLAN
IEEE 802.1p priority queuing
IEEE 802.1D Spanning Tree
IEEE 802.1S Multiple Spanning Tree
IEEE 802.1W Rapid Spanning Tree
IEEE 802.3x Flow Control
IEEE 802.1x and guest VLANs assignment.
IGMP snooping v1, v2, and v3
IEEE 802.3ad Port aggregation
Unidirectional link detection (UDLD) and aggressive UDLD
or equivalent
Jumbo frames (up to 9212 bytes)
Baby giants (up to 1600 bytes)
Voice VLANs for prioritizing voice traffic or equivalent
standards based protocol like 802 1ab LLDP-MED
6.3
Firewalls Sizing
6.3.1
The following table provides parameters for sizing the Firewalls and specifications required. If
any vendor specific terminology is used that may be suitably substituted and equivalent
provided with due substantiation which will be considered at the sole discretion of the Bank.
6.3.2
Parameter
Sizing Information
Performance

The Firewalls should support 500,000 concurrent sessions per second or
above and a throughput of 1000 Mbps.

All firewalls should support a minimum of 6500 concurrent connections

All Interfaces should support 100/1000 and full duplex operations.

The Firewall to support a clear text throughput in excess of 1.5 GBPS

All Firewalls in WAN should be sized for scalability limiting to a 70%
CPU utilization with the proposed configuration and the same should
provide option for a 20% hardware upgrade for future requirements.

All firewalls should have support for a minimum of 1500 simultaneous
VPN tunnels.
Scalability
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Parameter
Availability
Fault
Tolerance
Specifications
Sizing Information

All firewalls should support a minimum of 6 Interfaces.

Mean Time Between Failures (MTBF) at a minimum should be set to
40,000hrs.

All Firewalls at DC/DR should be provided with equipment redundancy of
1+1.
Firewall and IPS
The features can be achieved by internal or external appliance.
Firewall
o Stateful Firewall
o Zone based Access Policies
o Application Level Gateways
o NAT/PAT Support
o Port Triggers
o DoS Attack Prevention
o Authenticated Network Access
IPS/IDS
o Deep packet inspection
o Signature based detection
o Protocol Anomaly based detection
o Severity-based action policies
o Signature update service
VPN
o
o
o
o
o
o
o
o
IPSec VPN
Site-to-Site connectivity and Secure Remote Access
Manual or Automatic Key Exchange (IKE)
Digital Certificate Management
Layer 2 Tunneling Protocol (L2TP)
Generic Routing Encapsulation (GRE)
Network Address Translation-Traversal
Support vendor VPN Client and Microsoft native VPN clients
High Availability
o Stateful Failover
o Active/Standby
FW/IPS/VPN Specifications
o Minimum 1 Gbps Firewall Throughput
o Minimum 1.5 Gbps IPS Throughput
o Minimum 300 Mbps AES VPN Throughput
o
o
Minimum 500,000 concurrent sessions
Minimum 20,000 Firewall Policies
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Parameter
Sizing Information
o
o
o
o
Minimum 15 Virtual LANs
Unrestricted Users support
Minimum 4,800 IPSec VPN Tunnels
Should support static routes, RIP, RIPv2, OSPF, IGMP, and PIM
Management



Deployment



6.4
Managed through secure Web based GUI(https), CLI(sshv2),
SNMP(v1,v2c/v3) and serial console
Local and remote logging of events via SNMP (v2c and v3)
and Syslog
Built-in Log filtering and throttling
Shall provide the deployment of the firewall, VPN, and IPS in
line with traffic for
Deep packet inspection to control and filter traffic
Shall support the deployment of the intrusion detection system
(IDS) to monitor traffic passively out of band with the traffic
Branch Router.
The indicative specifications for Branch Router are given hereunder. However depending on the
connectivity option and exact requirement the model of the Router may be chosen keeping in
view encryption and SLA requirements.
Parameter
Architecture
Sizing Information



Features
Supported







The router shall have two 10/100BASE-TX Fast Ethernet ports (RJ45)
The router shall have two slots supporting WAN interface cards
The router shall have one Console port RJ45/9-pin to enable router
configuration.
The router IOS should support IP sec
The router performance shall be minimum 150 Kpps
The router shall be 19” rack mountable
The router shall support the following WAN Protocols - HDLC, PPP,
MLPPP, Frame Relay, MLFR, PPPoE
The router shall support Static IP Routing and the following IP
Routing Protocols - RIP, RIPv2, OSPF, BGP4
The router shall support the following WAN Interface Modules ADSL2+, ISDN, T1/E1, V.35/X.21 Serial DTE, Ethernet
The router shall support primary WAN interface (Serial/ADSL/ISDN/
26
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Parameter
Sizing Information



















6.5
E1/T1) and Backup WAN Interface (ISDN/Analog)
The router shall support MLFR and MLPPP enabling multiple T1/E1
ports to be aggregated and dynamically load balanced across FR or
PPP
The router shall support Sub-interfaces with 802.1Q support (4,095
VLAN IDs and 256 VLANs simultaneously
The router shall support 802.1X Port-based Network Access Control
The router firmware shall have stateful firewall feature set
The router shall support Layer 3 Filtering (ACLs) Based on
source/destination IP address/subnet and source/destination TCP/UDP
port numbers
The router shall support multicast features including IGMP Version 1
&2
The router shall support multicast routing, PIM-SM
The router shall support H.323 and SIP ALGs
The router shall support Layer 2/3/4 QoS, WFQ, FIFO, Low latency
Queuing(LLQ), PQ, Frame Relay Traffic Shaping (FRTS), Frame
Relay Fragmentation (FRF.12)
The router shall have management security features like SSHv2,
Secure copy, encrypted user passwords, and authentication via AAA
and RADIUS to prevent unauthorized management access
The router shall support redundant hot swappable compact flash,
providing auto-synchronization with on-board flash
The router shall support NAT (Network Address Translation) & Port
Address translation (PAT)
The router shall support central management through SNMPv2
The router shall support Link Layer Discovery Protocol (LLDP)
The router shall have the ability to support primary and secondary
firmware images for redundancy.
The router shall support GUI based Firewall and VPN wizards
The router shall support Industry standard CLI
The router shall support DHCP Server, Client, and Relay
The router shall support DNS Agent, SNTP, FTP and TFTP server
Branch Switch
The indicative specifications for Branch Switch are given hereunder. However depending on the
exact requirement the model of the switch may be chosen keeping in view SLA requirements.
The vendor may quote this as an optional item.
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Parameter
Architecture
Sizing Information







Resiliency
and high
availability





The switch should have 24 10/100BaseT ports and 2 dual-personality
Gigabit ports providing 10/100/1000-T or mini-GBIC connectivity.
Shall support 1000 Base-SX, LX, BX, LH and 100Base-FX MiniGBICs
The Switch should be 1U 19” Rack-Mountable
Up to 8.8 Gbps switching capacity
Switching throughput of Up to 6.5 million pps
MAC Address table size of 8,000 entries
Shall have fanless design to reduce noise and distractions when
deployed in open spaces
The switch shall have a maximum depth of 250 mm.
Shall support IEEE 802.3ad Link Aggregation Control Protocol
(LACP) with up to 4 links (ports) per trunk
Shall support IEEE 802.1s Multiple Spanning Tree Protocol
Shall have Dual-flash images for redundant switch software images
Layer 2 switching



Security











Shall support IEEE 802.1Q VLANs, up to 64 port-based VLANs
Shall support GARP VLAN Registration Protocol allowing automatic
learning and dynamic assignment of VLANs
Shall support RADIUS VLAN for voice using standard RADIUS
attribute and LLDP-MED to automatically configure VLAN for IP
phones
Shall support protected ports to isolate specified ports from all other
ports on the switch
Shall support Port security allowing access only to specified MAC
addresses
Shall support MAC address lockout preventing configured particular
MAC addresses from connecting to the network
Shall support IEEE 802.1X user authentication using an IEEE 802.1X
supplicant in conjunction with a RADIUS server
Shall support multiple IEEE 802.1X users per port preventing user
“piggybacking” on another user’s IEEE 802.1X authentication
Shall support Web-based authentication providing a browser-based
environment to authenticate clients that do not support the IEEE
802.1X supplicant
Shall support MAC-based authentication allowing client to be
authenticated with the RADIUS server based on client’s MAC
address
Shall support BPDU port protection preventing forged BPDU attacks
Shall support TACACS+ authentication for secure switch CLI logon
Shall support management access (CLI, Web, MIB) securely
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Parameter
Sizing Information

Convergence
and QoS




Manageability







Warranty and
Support

encrypted through SSHv2, SSL, and SNMPv3
Shall support Authorized IP Managers feature to determine which
stations (PCs or workstations) can access the switch through the
network
Shall support IEEE 802.1AB Link Layer Discovery Protocol (LLDP)
Shall support IEEE 802.1p Traffic prioritization delivering data to
devices based on the priority and type of traffic
Shall support IP multicast snooping automatically preventing flooding
of IP multicast traffic
Shall support SNMPv1/v2c/v3
Shall support RMON providing advanced monitoring and reporting
capabilities
Shall have Full-featured console port providing complete control of
the switch with a familiar command-line interface (CLI)
Shall support single IP address management for a virtual stack of up
to 16 switches
Shall support command-line interface (CLI) and Web Interface for
switch configuration
Shall find and fix common network problems automatically, then
inform administrator
Shall allow assignment of descriptive names to ports
The vendor shall support for software fixes and upgrades to the switch
available free of cost till the life of the product
6.6
VSAT Features and Technical Specifications;
6.6.1
Proactive Network Management: The service provider’s NMS must be capable of
automatically detecting the failure and initiating corrective actions and generate the uptime
reports.
6.6.2
Ku band License: Since the Network is planned to have Ku Band and (Ext C Band for the
backhaul link, if required), it is essential that the Service Provider should have Ku band and Ext
C band services operational in India. The Network System Integrator should enclose either
their or their Service Providers the copy of the Ku Band, Ext C Band VSAT license along with
the BID. The following documents shall be enclosed along with the technical bids.
1
2
3
4
VSAT license from DO T
Type of service
DO T clearance for VSAT equipment
Customer testimonials
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
6.6.3
Flexibility: The vendor should provide flexibility by offering both Ext C band and Ku Band
services in case some locations are highly susceptible to RF signal attenuation.
6.6.4
High Powered Satellite Transponder for Ku Band: The vendor should provide service on
Ku Band from a High Powered Satellite transponder. The location of the satellite should
be such that atmospheric distortion of the RF signal is minimized.
6.6.5
VSAT Specifications – Remote Terminal: The remote Branch/Office/ATM sites shall be
connected to Data Centre/D R Site as well to each other, using broadband VSATs
supporting TDM/TDMA or TDM/ FTDMA technology. A remote site shall have a small
outdoor antenna - 1.2 meters for Ku-band, a low-power (minimum 2 W ) outdoor unit (ODU )
and an indoor unit (IDU ). Access technology shall be two-dimensional satellite access
scheme, (either TDMA or a scheme which combines the TDMA and FDMA techniques).
The technology shall support automatic off-loading of occasional high traffic generated
on account of messaging, FTP etc, from the shared resources and have dedicated
frequency channels allocated to them. The Service Provider should attach a note explaining
how the access scheme on his network supports efficient usage of space segment, consistent
response time, high throughput, higher reliability and immunity to inter-carrier interference.
6.6.6
Initially estimate of bandwidth is 512 Kbps inbound for all remote sites , but it should be
scalable with minimum (say 1 Kbps) feasible incremental unit of bandwidth as the usage
grows up to 2 Mbps. The network should provide support for IP.
6.6.7
The IDU (In Door Unit) shall have 1 LAN port with routing capabilities and also supporting
RIP 2.
6.6.8
Security and encryption scheme: The vendor should attach a note on the security
features adopted, in particular, how the communications of the RRBs CUG would be
segregated from those of the other users of the shared VSAT services. Special mention should
be made of the encryption scheme used, its compliance with industry encryption standard , DES
or AES and the encryption key length.
6.6.9
Branches migrating from
VSAT to leased line / MPLS:
In
case
the
branches/offices/ATMs connected using VSATs are migrated to terrestrial network, the
VSAT equipment attached with the locations need to be shifted to another location. The
vendor should also carryout the work of dismantling the VSAT and commissioning the
same at the new location. Detailed financial workout, if any should also be enclosed.
There may be following types of relocations.

Relocation of VSAT on the same building

Relocation of VSAT in the same city

Relocation of VSAT to different city
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
6.6.10
The bidder should quote separately for the above three types of relocation. The bidder
should be able to commission the VSAT at new location with in a period of 2 weeks
from the date of intimation in this regard.
6.6.11
Leased line for DR and Primary locations: The vendor should establish 2 Mbps leased
line from Vendor’s HUB to RRB’s Data Centre at Mumbai and DR Site at Bangalore. The
vendor should provide Cisco 2811 routers and modems at vendor’s HUB for this purpose. The
vendor/s may either provide point-to-point leased lines or may provide MPLS links for
this purpose.
6.6.12
Network Management System (NMS): The Service Provider shall provide onsite
Network Management as a part of service, which should include but not limited to the
following:
6.6.13
Health check for all VSAT terminals and providing alarm indicating faulty sub systems.
6.6.14
Bandwidth pool management.
6.6.15
Scheduling of services i.e. the NMS shall have the capability of bandwidth settings in
the network or for a sub group within the network at any time of day.
6.6.16
A set of reports indicating the following:
 Daily VSAT uptime and Bandwidth utilisation report.
 Link performance and reliability/availability on a monthly basis
 VSAT parameter modifications as and when made
 Recording details for network operations i.e. events, billing and statements on monthly
basis
 Monthly Configuration, faults, alarms and statistics.
 Monthly Inbound & outbound bandwidth utilization/branch- wise/division-wise
traffic and bandwidth utilization.
 The printed reports duly signed by the HUB Engineer should be submitted on
monthly basis.
6.6.17
Other Aspects:
The Service Provider should carry out all civil works related to the installation of antenna of
VSATs at all the proposed locations.
Scope of supply also includes components, materials, accessories required to render
the equipment and systems offered complete in all respects even though every individual
item may not have been specifically mentioned in the RFP.
Provision of all necessary help to the RRBs in resolving regulatory issues like obtaining
clearances / licenses from DOT, WPC etc or any other government agencies as required
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
for setting up and integrating the communication network. The responsibility for getting the
regulatory clearances shall be with the successful Vendor.
6.7
Bandwidth Sizing for a Branch
6.7.1
The bidder should note that the Bank may use the Bandwidth for following purposes and
implement necessary QoS and Traffic engineering as and when required.





6.7.2
Core Banking Solution
Email
IP Telephony
Internet browsing
Video Conference (not presently included).
The Bidder needs to size the Bandwidth for a branch based upon the following equation :
( n x CBS bandwidth requirement + VoIP Telephone Requirements + e-mail traffic} x 100
70
6.7.3
The bidder should however note that the links are to be provisioned as follows:
6.7.4
64 kbps Layer 3 MPLS Bandwidth for all identified / feasible locations or some other equivalent
link media
6.7.5
VSAT with overall pooled bandwidth of 512 Kbps to begin with.
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
7
Service Levels and Escalation
7.1
Purpose and Objectives of SLA
7.1.1
Bank expects that the Bidder shall be bound by the Service Levels described in this document
for Network (Facilities) Management and Network Performance,
7.1.2
Bank intends to enter into a “Service Levels Agreement” with the Bidder in order to provide
complete utility of the enhanced service that could be provided to the esteemed clientele of
Bank once the “Core Banking Solution” is in place.
7.1.3
The Bidder shall have to enter into an agreement with Bank for the maintenance of a minimum
level of Network uptime.
7.2
Scope of Services
7.2.1
The Bidder would be in total charge of the following:
7.2.1.1
Network at the Data Center & DRC
7.2.1.2
Network at the Branches /ECs/ Controlling Office/ two Head Offices
7.2.2
The Bidder is expected to take care of the network components by covering them under the
Warranty, AMC or contracts and ensure that the systems provide optimum utilization and ROI.
7.2.3
The vendor should ensure availability of spares at various locations throughout the contract
period to meet the replacement requirements in order to adhere to SLAs. The vendor should
furnish document detailing spares provisioning policy, locations where spares are provisioned
etc. The vendor should make adequate arrangements to make the spares available at the Head
Quarters of both RRBs at Guntur and Brahmapur.
7.3
Call reporting and response.
7.3.1
The NSP will place the resident engineers at CGGB, RGB , DC and DR
this document.
7.3.2
For remaining locations, the NSP will make available a Help Desk 24x7 equipped with phone,
SMS and e-mail facility. The NSP will respond and resolve the calls so as to achieve the
as explained in
SLA requirement.
7.3.3
The NSP has to monitor all locations through their NOC. However, any breakdown calls of
VSATs/lines/ equipments that are telephonically informed by concerned office of the
RRBs/Bank, will be intimated to the call center/NOC/ resident engineer. The NSP’s NOC/
resident engineer/ call center as the case may be will report / escalate the call appropriately
to The NSP’s concerned offices. The team should act based on the logs from monitoring
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February 2010
mechanism and without waiting for call logging by the branches. The SLAs will be
computed based on the NOC reports also and not based on call logging alone.
7.3.4
Remote offices may also report the call to the nearest office of the NSP either
telephonically or e-mail or any mode of communication.
7.3.5
The NSP should provide the detailed call escalation matrix specifying the person
concerned to be referred with lapse of each slab of time.
7.4
Criticality levels.
7.4.1
An indicative list of issues covered under various levels is provided below.
Table 6-1 Indicative List of Issues Covered under Various Service Levels
Criticality Area
Level 1
Network
Description
Mean Time To Restore
DC to DRC Connectivity
45 Minutes if service is
disrupted.
DC Network and Security Infrastructure
DRC Network and Security Infrastructure
LAN and related Equipment at the DC
and DRC
Level 2
Network
Branch to DC Connectivity
If Service is disrupted 1 Hour during Business
Hours and 4 Hours
during Non Business
Hours
7.4.2
“Uptime", for calculation purposes is equal to the Total contracted hours in a month less
Downtime during the contracted hours. The “Downtime" is the time between the Time of
Failure, within the contracted hours or if reported during Non-contracted hours, the reporting
time shall be the start of next contracted hours, and Time of Restoration. "Failure" is the
condition when the line is not available for connectivity. "Restoration" is the condition when the
Bidder demonstrates that the line connectivity is in working order and Bank acknowledges the
same. The Downtime calculated shall not consider inaccessibility of the termination due to
Bank, strike by BSNL / MTNL / others and Force Majeure.
7.4.3
The percentage uptime is calculated on monthly basis as follows:
(Total contracted hours in a month - downtime during contracted hours) *100
------------------------------------------------------------Total contracted hours in a month
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
7.5
Performance Tracking and Reporting
7.5.1
The Network Service Provider shall connect the Data Center and Disaster Recovery Center to
their NOC / SOC to monitor the Network and deliver SLAs and submit reports as defined in this
RFP. Dedicated Lease line/MPLS link with redundancy should be provided connecting the
RRBs network to the vendor’s network operation center for high uptime of 99.99% or higher.
The NOC should able to monitor all MPLS/leased/ISDN and VSAT links. All cost
towards providing the same shall be borne by the vendor including redundant link,
equipment charge, bandwidth, obtaining network approval, license fees etc. The necessary
hardware and software shall be provisioned by NSP at no additional cost to the RRBs.
7.5.2
Bank requires the Bidder to provide reports on “Business Downtime” and a log of all issues that
have been raised and Closed/Pending Closure by the Bidder. The frequency of the report would
be Weekly, Monthly, Quarterly and Yearly. It should generate network wide link and
device availability reports in a Near online manner.
7.5.3
A unique publishing model should enable the Bank and NSP to highlight and identify periods
when external factors such as a power outage are responsible for non-compliance with SLA.
7.5.4
All administration should be done through a highly intuitive, web-based interface. W AN
device and link reports should be accessed via any browser, anytime and anywhere both
by user and provider.
7.5.5
The vendor should provide the under mentioned reports from their NOC on periodical
basis without any cost to the Bank.






7.5.6
Link uptime report,
Device uptime report,
Sample point-to-point latency report for 25 to 50 locations as
decided by the Bank from time to time,
Report on Round trip time delay,
Firewall & IPS logs, exception reports etc.,
Other reports as decided by the Technical Implementation &
coordinating Committee.
The Bank and the vendor will review the performance SLAs once in two months for
uptime, Bandwidth utilisation, QoS etc.
7.5.7
In addition to maintaining their own NOC, the vendor should provide network monitoring
terminals to the Network monitoring teams to be located at the Head offices of both RRBs (at
Guntur and Brahmapur) and also for the network team sitting at Data Centre and DR
sites. The Network monitoring terminals should be provided without any additional cost
to the Bank.
7.5.8
The NSP is expected to deliver following SLAs.
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RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Table 6-2 SLAs to be delivered by NSP
7.5.9
7.5.10
Sl. No.
Office
7.5.11
7.5.14
7.5.15
1
Network Tier 1 –7.5.16
DC to Metro
7.5.17
DRC links
99.99%7.5.18
Mean Time To respond
immediate and Restore will
be about 10 minutes.
7.5.19
7.5.20
2
Branch to DC / DRC
7.5.21
links All
7.5.22
– other than VSATs
99.5% 7.5.23
2 hours
7.5.24
7.5.25
3
VSATs
99.5% 7.5.28
2 hours
7.5.26
Location
7.5.12
Uptime7.5.13
requirement
All
7.5.27
Mean Time To Restore
(MTTR)
7.6
Penalties
7.6.1
The inability of the Bidder to provide the requirements as per the scope or to meet the deadlines
as specified would be treated as breach of contract and invoke the Penalty Clause.
7.6.2
If failure of any component leads to Network downtime for a location more than twice within a
span of six months, then the Bidder has to replace the component / equipment at Bidder’s own
cost.
7.6.3
The Penalties applicable for Core layer (DC / DRC) which is very critical is as follows:
Table 6-3 Penalties for not maintaining stipulated uptime – Core layer
7.6.4
Uptime
7.6.5
% of charges to be paid
7.6.6
net of Remarks
penalty
7.6.7
99.9% or more
7.6.8
100%
7.6.9
7.6.10
99.5% to 99.9%
7.6.11
90%
7.6.12
7.6.13
98.5% to 99.5%
7.6.14
70%
7.6.15
7.6.16
98.0% to 98.5
7.6.17
50%
7.6.18
7.6.19
Below 98%
7.6.20
Nil
7.6.21
7.6.22
The “Penalties” applicable for failure in maintaining the stipulated SLAs for branch
connectivity through MPLS / VSAT or any other media. Bank may either levy penalty for every
link individually or collectively for a group of MPLS / VSAT etc.
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February 2010
Table 6-4 Penalties for not maintaining stipulated uptime – Access layer
7.6.23
Uptime
7.6.24
% of charges to be paid
7.6.25
net of Remarks
penalty
7.6.26
99% or more
7.6.27
100%
7.6.28
7.6.29
98% to 99%
7.6.30
90%
7.6.31
7.6.32
97% to 98%
7.6.33
80%
7.6.34
7.6.35
96% to 97%
7.6.36
70%
7.6.37
7.6.38
95% to 96%
7.6.39
60%
7.6.40
7.6.41
90% to 95%
7.6.42
50%
7.6.43
7.6.44
Less than 90%
7.6.45
NIL
7.6.46
7.6.47
In case of extended downtime on a single occasion causing major impact on customer service,
incident based penalties will be imposed as follows. The NSP should note that extended
downtime will cause substantial business and reputational loss to the Bank and hence NSP has
to take adequate steps to maintain Network to meet the desired goals.
Table 6-5 Incident based Penalties for extended downtime
7.6.48
Sl.7.6.49
No.
Type of disruption
7.6.50
Quantum of incident based
penalty
7.6.51
1 7.6.52
Branch / Office site is down for a total period
7.6.53
of 4 Rs. 1,000/hours or more continuously in a calendar day
location
7.6.54
2 7.6.55
DC / DR down on account of network / 7.6.56
security Rs. 10,000/- per day
devices or both links going down for 1 hour or
more
7.6.57
Overall Cap for all the penalties shall be 10% of the Contract Value during the period of
contract.
7.6.58
The applicable “Penalties” would be the same irrespective of the root causes.
per
day
per
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February 2010
7.7
Penalties for Delayed Implementation
7.7.1
The Bidder is expected to complete the responsibilities that have been assigned on time.
7.7.2
As a deterrent for delays during implementation, Bank would want to levy penalties for delays
attributable to the Bidder.
7.7.3
For any delay in installation and commissioning of the link (link and equipment together) on per
site basis, Bank will charge penalty at 1% of the yearly order value per week or part thereof
subject to a maximum of 5% of the yearly order value except in cases where delays are
attributable to the Bank.
7.7.4
For delayed maintenance activities such as shifting Bank may charge penalties to the extent of
the charges payable to the NSP.
7.7.5
Appropriate Penalty will be charged if any equipment is down due to Virus attack and is not
restored within 4 hours time or patches are not updated in a reasonable period.
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February 2010
8
Bill of Materials – Pricing.
8.1
Pricing Model.
8.1.1
This RFP is floated for supply of Networking Equipment, Network Integration with link
provisioning, Network Monitoring services in an outsourced model. The components expressly
indicated shall only be owned by the Bank. The Network Service Provider (NSP) shall maintain
the Network so integrated with total and end-to-end responsibility irrespective of ownership of
assets.
8.1.2
For the assets proposed to purchased by the Bank, the vendor will provide 3 years
comprehensive on-site warranty and Annual Maintenance Contract / Annual Technical Support
thereafter. The post warranty AMC / ATS is to be extended for a minimum period of 7 years.
8.2
Total Cost of ownership (TCO).
8.2.1
Total Cost of ownership refers to the aggregate amount payable over the stipulated either as a
capital cost or an operational cost.
8.2.2
The TCO will be reckoned for an operational period of 5 years for the purpose of Commercial
Bid evaluation.
8.2.3
The bidder has to understand the overall requirement and include all components and services
that are required to accomplish the goals of the project. The indicative TCO will include but not
limited to the following:
8.2.4
Cost of the equipment for the equipment proposed to be owned by the Bank.
8.2.5
License fee (perpetual) for OS / Database or any other software required for the project.
8.2.6
One time installation and commissioning charges, if any. It is suggested that the bidder will
stagger even the installation and commissioning charges.
8.2.7
Comprehensive onsite warranty for 3 years and post warranty AMC/ATS is to be taken into
consideration.
8.2.8
Cost of training
8.2.9
The costs are to be all inclusive i.e. costs for packing, forwarding, transit insurance, installation
etc. included.
8.2.10
The costs are inclusive of taxes at present applicable rates duly taking impact of new Finance
Bill.
8.2.11
Cost of support for maintaining Service Level Agreements.
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February 2010
8.2.12
The Octroi / Entry tax will be over and above the costs and will be payable on actual basis as
reimbursement on production proof. Bank will bear only base charges in this regard and if
penalties are imposed by the respective authorities for delayed payments, Bank will not admit
such claims.
8.3
Payment Terms:
8.3.1
Bank will make payment as follows:
8.3.2
The project will be for a period of 5 years. For payment for network rentals for both
leased/MPLS links and VSAT locations, the Vendor has to charge the Bank equal amount
every year. The rentals will be paid at the end of each quarter on per-site basis based on
the achievement of SLAs (The network performance and uptime of the network as
specified under SLA clause will be assessed on monthly basis and the payment will be
made at the end of each quarter). The vendor should submit the site-wise equipment/link details
along with the uptime achieved to enable the Bank to pay quarterly charges.
8.3.3
Payment for Antivirus/O S patch solution will be made on quarterly basis at the end of
each quarter based on the antivirus updation achievement report to be submitted by the
vendor.
The report should provide the week-wise details of antivirus/patch updation in
number of PC/Servers updated per location.
8.3.4
The charges per location will begin from the date of completion of installation of equipment and
commissioning of the lines/VSATs and submission of installation and commissioning
certificate signed by the Bank’s official certifying successful completion of installation
and commissioning.
8.3.5
One time Charges for commissioning of MPLS/Point-to-point leased line links, ISDN
links will be paid against proof of successful completion and acceptance of link
commissioning duly signed by Bank officials.
8.3.6
Payment of NOC charges/Manpower charges will be paid at the end of each quarter based on
the number of links maintained in the NO C and the manpower deployed. The vendor has to
submit a certificate at the end of each quarter giving the details of links maintained by the NOC
including the date from which the link is maintained in NOC and also engineers deployed. If a
link is maintained for a fraction of a quarter, the charges will be paid on prorata basis. Similar
will be the payment to engineer deployment.
8.3.7
The shifting of lines/VSATs due to relocation of branch/office premises or shifting of
point-to-point lines to CH E1 / MLLN / MPLS charges will be paid on per site basis after
successful shifting and testing as per the itemized charges under the head – VSAT/ RFs
or Link commissioning/shifting, at the end of each quarter.
8.3.8
AMCs for other equipment purchased by the Bank for it’s Data Centre and DR sites
will be paid at the end of every year.
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February 2010
8.3.9
Payment of network and security equipment purchased:

65% of the order value of hardware and software will be paid after delivery
of equipment ordered for a site, on per site basis. The payment will be made
only against proof of delivery of challans and invoices (duly signed by bank
officials) in original. Xerox/fax copies will not be accepted by the Bank in
normal course.

35% of the order value of hardware and software and related services will be
paid on completion of installation and commissioning of Routers, Modems,
switches, Firewalls, IPS, Software and other related equipment. Bank
will make this payment on site-by-site basis against testing reports and
acceptance reports. The original reports duly signed and sealed by the Bank
officials are required to be submitted and Xerox/fax copies will not be
accepted by the Bank. While submitting the claim for 35% amount, the
vendor should also submit a performance Bank Guarantee (the format of
which will be given to the successful vendor by the Bank) for 15% amount
valid for the warranty period of three years
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February 2010
9
Eligibility Criteria
9.1
Right to change criteria
9.1.1
Firms meeting the eligibility criteria as described in the following sections will be considered
for evaluation
9.1.2
The Bank reserves the right to change or relax the eligibility criteria to ensure inclusivity
9.2
Eligibility of Bidders
9.2.1
The bidder should not be an individual/ proprietary / HUF etc. The bidder may be a government
organization/ Public sector unit/ Partnership firm / Limited Company/ Private Limited Company
having its Registered Office in India. Relevant documents of the same are to be submitted
9.2.2
The bidder organization should have been in existence for and must be engaged in providing the
Networking Services for at least 3 years as on September 30, 2009 in India. Related document
should be submitted as part of the proposal
9.2.3
The bidder should have 3 years of experience in setting up and maintaining Wide Area
Networks in India for any Financial / Insurance / Government organization. (Bidder has to
submit letters from user organizations or copies of Purchase Orders)
9.2.4
The bidder should have implemented 500 leased line / MPLS links / VSATs or combination of
these for a single customer in India. (Bidder has to submit certificate from user organization)
9.2.5
The bidder should have implemented MPLS network with minimum 50 links in one user
organization by implementing Bidder has to submit a letter from user organization)
9.2.6
The bidder should have a minimum turnover of INR 50 Crores per year in the last three years
from Networking Services . The bidder must warrant financial solvency, i.e. able to meet all the
debts as and when they fall due
9.2.7
The bidder should have made profits in succession for the past 3 years (FY ending 2007 - FY
ending 2009). The relevant documents including Balance Sheet/Profit and Loss
Account/Certificate from Statutory Auditors certifying the financials are to be submitted as part
of the proposal.
9.2.8
The Bidder should have tie up with network OEMs/VSAT manufacturers / VSAT service
providers (Bidder has to submit Certificate of tie up from OEMs )
9.2.9
The Bidder should have experience of managing Antivirus for 300 nodes in one Financial /
Insurance / Government organization (Bidder has to submit letter from user organization)
9.2.10
The bidder must warrant that there are no legal actions being taken against it for any cause in
any legal jurisdiction. If such an action exists and the bidder considers that it does not affect its
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February 2010
ability to deliver the requirements as stated in this RFP, an undertaking specifying the nature of
the legal action and the reasons why this shall not affect the bidder’s ability to deliver shall be
provided
9.2.11
The Bidder should not have been black-listed by any Public Sector Bank, RBI or IBA or any
other Government agencies. Bidder must certify to that effect
9.2.12
The service provider should have minimum two Banks as its existing clients who have availed
Networking Services for their critical applications like Core Banking /Internet Banking. The
names of such banks with details of contact persons such as name, designation, address, phone
number etc. should be furnished by the bidder in their response to the technical bid.
9.2.13
The bidder should also submit in their response, a list containing the details of their other BFSI
clients with services availed by them and the contact persons’ details
9.2.14
The bidder should be financially sound. The bidder must submit along with the proposal
audited balances sheets for the last three years
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February 2010
10
Preparation of Bids
10.1
Technical Bid – Organisation and formats.
10.1.1
Technical Bid is to be prepared in a structured manner with proper organisation of documents.
Only relevant product literature is to be enclosed with due mapping in appropriate section of the
document. There should be a table of contents with numbering covering all documents including
product literature. Bank may not evaluate incomplete / unorganized bids.
10.2
Documents required as part of bidder’s profile:
10.2.1
This section covers mandatory requirements as part of Technical Bid to be submitted by the
Bidder. The Bidder has to understand the entire requirement and offer a comprehensive
Technical Bid
10.2.2
Technical Bid should contain following documents:
10.2.3
Bidder’s covering letter for the proposal
10.2.4
Authorisation for Signatory.
10.2.5
Bidder Profile in format in Annexure.
10.2.6
Financial Indicators of the bidder in format – supported by three years audited annual financial
statements (If audit of FY 2008-2009 is not completed a provisional copy certified by a
competent official such as CFO may be submitted while statements for the years 2006-07, 200708 have to be audited statements.
10.2.7
Compliance Certificate.
10.2.8
Certificate confirming contents of soft copy.
10.2.9
Statement showing Bidders eligibility criteria.
10.2.10
Credentials – from existing clients covering (a) Covering supply and maintenance of Network
equipment (b) Networking link provisioning for MPLS and other type of links (c) VSAT
equipment (d) NOC / SOC and other components. In case of partnering with other organisations
for providing some of the components, credential letters in favour of such partners are to be
furnished. Partners should also be of good standing and partners willingness and undertaking to
work with the bidder has to be furnished.
10.2.11
Letters from OEM.
10.2.12
Team Strength
10.2.13
Statement of Deviations in Terms and Conditions.
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February 2010
10.2.14
Non-disclosure agreement.
10.3
Documents required as part of Technical Proposal.
10.3.1
Network Design document with two tiers, multiple connectivities. This should have block
diagram, positioning of Network and Security equipment at DC / DRC, Bandwidth calculation
sheet showing Backhaul requirements for different media MPLS / VSAT etc., or combined.
10.3.2
Network (Routers, switches) equipment and Security appliances (Firewalls) specifications.
10.3.3
IDS / IPS solution details.
10.3.4
Anti Virus solution details.
10.3.5
Document explaining Service provider level redundancy.
10.3.6
NOC / SOC details and connectivity plan,
10.3.7
Project Plan with timelines for implementation.
10.3.8
The Technical specifications and supporting information is to be furnished separately for all
network components. All Technical specifications furnished in the Technical bid are to be
supported by Product literature. Each requirement in bid is to be mapped with specifications of
equipment proposed and with a specific column stating whether requirement is met or not. This
is to be provided as an xls document.
10.3.9
Information on certifications and approval requirements and compliance thereof with relevant
copies (For equipment as well as links). The approvals to include WPC / SACFA / TEC and
Network design approval (if applicable). The bidder has to undertake if any approvals are
required in the implementation of the Network such approvals will be obtained by the bidder
within the scope of work.
10.3.10
The Technical Bid should contain masked Commercial Bid for all network components
separately.
10.4
Cost of Bid documents
10.4.1
Demand Draft covering cost of bid.
10.5
Earnest Money Deposit.
10.5.1
Demand Draft / Bank Guarantee in lieu of Demand Draft covering Earnest Money / Bid
Security amount.
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February 2010
10.6
Commercial Bid
10.6.1
The Commercial Bid should be prepared strictly in sync with the Technical Bid without
contradictions. The items which are included in Technical Bid and not quoted with appropriate
price in Commercial Bid are deemed as included without additional price impact.
10.6.2
Commercial Bid Form in Annexure
10.6.3
Commercial Bid Form with Bill of Materials.
10.6.4
The Commercial Bid with contradictions, conditional offers will be liable for disqualification.
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February 2010
11
Evaluation of Bids
11.1
Evaluation Process
11.1.1
The evaluation process for Network Service Provider for implementation of CBS in RRBs will
be a two step process. The evaluation of the technical proposal will be conducted first. The
details of the technical evaluation criteria are provided in subsequent sections.
11.1.2
The bidders who have qualified based on the technical evaluation will be considered for
evaluation of their commercial proposal. The details of commercial evaluation criteria are given
in section 11.3.
11.2
Technical Bid Evaluation
11.2.1
The maximum score in the technical evaluation is 100.
11.2.2
Bidders are required to score a minimum of 75 in the technical evaluation to be considered for
commercial evaluation.
11.2.3
The bids will be technically evaluated based on the data provided by the Bidder as a part of the
response in addition to all the assertions provided.
11.2.4
The bids received and accepted will be evaluated by the Bank to ascertain the best suited for the
bank and the lowest bid in the interest of the Bank basing on bidder’s response to the eligibility
criteria, scope, technical requirement specifications as detailed in this document.
11.2.5
This RFP is looking for responses that explain clearly the deliverables offered in terms of a
fully secured, reliable and professionally managed networking services to ensure confidentiality,
integrity and availability of data at all times for RRB branches and state-of-art infrastructure
facilities with n+1 redundancy (OR n+n as applicable as per the specifications), no single point
of failure, cost effectiveness and overall benefit to the Bank.
11.2.6
The bidder has to comply with various terms and conditions of RFP.
11.2.7
In response to this RFP, Bank is expecting sufficient information especially in the matter of
experience of the service provider in handling incidents of disasters due to natural calamities
and strike, riot, commotion, etc., for business continuity.
11.2.8
The bidder shall cover in his response full scope, requirements and deliverables as per the RFP
and also to meet the intent of the RFP, whether or not explicitly mentioned in the RFP.
11.2.9
Setting of Evaluation criteria for short-listing of Bidders, final selection of selected bidder will
be entirely at the discretion of the Bank. The decision of the Bank in this regard will be final
and in this connection no correspondence will be entertained.
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February 2010
11.2.10
The Bank may call for power point presentation either at the time of technical evaluation or at
any time before opening commercial bids to satisfy itself about the capabilities of the Bidder,
features of equipment / components etc. The Bank may however call the Bidder to present
either once or more than once depending on the need.
11.2.11
The bank shall communicate by means of post or courier or telephone or fax or e-mail or telex,
etc., the venue, date and time of the product demonstration to the bidder separately. Each bidder
will be given adequate time for full presentation. The bank reserves the right to give additional
time for the demonstration and also to call for additional demonstration for any or all bids.
11.2.12
It is to be understood clearly by the bidders that the selection process requires them to have
adequate expertise in offering networking services.
11.2.13
The bank while evaluating the networking services will also consider the competence and
capability of the bidders in design, infrastructure, security and support services.
11.2.14
If a bidder does not come up with the presentation when called for , it will be construed that
bidder is not interested in the project and shall stand disqualified.
11.2.15
Bidder has to show the capabilities of the services to meet all the requirements specified in this
document.
11.2.16
No request for change in date / time shall be entertained after communication by the bank.
11.2.17
The Technical Bid shall contain the details of the bidder in terms of features of the equipment /
components, their experience, the details of clients availing their services.
11.2.18
Bank may at its discretion chose to interact with references furnished in the proposal and the
vendor need to obtain their consent before hand for an independent enquiry by the Bank.
11.2.19
The Technical scoring sheet, site visit, Vendor presentation and various other submissions in the
Technical Bid will be suitably evaluated to arrive at over all Technical bid score.
11.3
Commercial Evaluation
11.3.1
The bidders who are eligible based on the technical evaluation will only be considered for
evaluation of commercial proposal
11.3.2
The Bank shall scrutinize the commercial bids and normalize the same if found necessary before
comparing the bids. The Commercial Bid will be evaluated based on the Cost that has been
proposed by the Bidder in the Commercial Bid. The commercial bid will be evaluated based on
total cost of availing Network Services for certain period five years and optional period of next
five years.
11.3.3
The Technically Qualified bidder with the lowest Commercial Bid after scrutiny and
normalization would be declared as L1.
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February 2010
11.3.4
In case of a Tie between two or more Bidders for considering L1, the Bid with higher technical
score would be chosen at the discretion of the Bank
11.3.5
The L1 bidder shall not automatically qualify for becoming selected Bidder and for award of
contract by the bank. If the Bank opines that there is a need for negotiation of charges, Bank
may call the bidder for negotiation.
11.3.6
The Bidder whose commercial bid is accepted will be referred to as “Selected Bidder” and the
Bank will notify the name of the Selected Bidder.
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February 2010
12
Bid Submission
12.1
General Terms of Bid Submission
12.1.1
Cost of Bid
12.1.2
The Bidder is required to submit a Demand Draft amounting to Rs.10,000 in favour of Andhra
Bank along with the bid. This is to be submitted in a separate envelope along with the Bid
response. This amount is not refundable..
12.1.3
Earnest Money Deposit (EMD)
12.1.4
The Bidder is required to deposit of sum of Rs.2,00,000/- Rupees Two lakhs only in the form
of a Demand Draft / Banker’s Cheque / Pay order in favour of ‘Andhra Bank’ payable at
Hyderabad as Earnest Money Deposit. The bidder may however submit a Bank Guarantee for
180 days issued by a Scheduled Commercial Bank in lieu of EMD by way of Demand Draft /
BC / The format of Bank Guarantee is provided. In the
12.1.5
This is to be submitted as part of the Technical Proposal.
12.1.6
No interest will be paid on the EMD.
12.1.7
The EMD (bid Security) / Bank Guarantee of successful Bidder shall be refunded after
furnishing performance Guarantee as required by the Bank.
12.1.8
EMDs / Bank Guarantees furnished by all unsuccessful Bidders will be returned on the
expiration of the bid validity / finalization of successful Bidder, whichever is earlier.
12.1.9
The EMD made by the bidder will be forfeited if:
12.1.10
the bidder withdraws his bid before opening of the bids.
12.1.11
the bidder withdraws his bid after opening of the bids but before acceptance of “Letter of Intent”
or “Purchase Order”.
12.1.12
the selected bidder withdraws his bid / proposal before furnishing an unconditional
irrevocable Performance Bank Guarantee.
12.1.13
the bidder violates any of the provisions of the terms and conditions of the RFP in the process
of evaluation and upto submission of Performance Bank Guarantee.
12.1.14
Failure to accept the order by the Selected Bidder within seven days from the date of receipt of
the order makes the EMD liable for forfeiture at the discretion of Bank. However Bank reserves
its right to consider at its sole discretion the late acceptance of the order by selected Bidder.
and
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February 2010
12.1.15
Failure to submit the Performance Guarantee with in stipulated period from the date of
execution of the contract makes the EMD liable for forfeiture. In such instance, Bank at its
discretion may cancel the order placed on the selected Bidder without giving any notice.
12.1.16
The Performance Bank Guarantee is to be furnished for a sum equivalent to 10% of the
Contractual value covering the entire contractual period.
12.1.17
The offers should be made strictly as per the formats enclosed.
12.1.18
The Bidder should bear all the costs associated with the preparation and submission of their bid
and Bank will in no case be responsible or liable for these costs, regardless of the conduct or
outcome of the bidding process.
12.1.19
Two copies of the bid are to be submitted, one in original and the other in copy.
12.1.20
The bid should be signed by the Bidder or any person duly authorized to bind the bidder to the
contract. The signatory should give a declaration and through authenticated documentary
evidence establish that the person is empowered to sign the tender documents and bind the
bidder. All pages of the tender documents except brochures if any are to be signed by the
authorized signatory.
12.1.21
The offers submitted to Bank should preferably not bear any corrections, alterations, over
writings and additions. In such cases, the person/s singing the bid should initial such
corrections.
12.1.22
The Bidder is expected to examine all instructions, forms, terms and conditions and technical
specifications in the Bidding Documents. Failure to furnish all information required by the
Bidding Documents or submission of a bid not substantially responsive to the Bidding
Documents in every respect will be at the Bidder’s risk and may result in rejection of the bid.
12.1.23
No columns of the tender should be left blank. Offers with insufficient information and Offers
which do not strictly comply with the stipulations given above, are liable for rejection.
12.1.24
Bank may accept or reject, in full or in part, any or all the offers, without assigning any reason
whatsoever.
12.1.25
Bank may at its discretion abandon the process of the selection of NSP at anytime before
notification of award.
12.1.26
The bids will be opened in the presence of authorized representatives of the bidders. However,
the representative of the bidder has to produce an authorization letter from the bidder to
represent them at the time of opening of Technical/Commercial bids. Only One representatives
will be allowed to represent any bidder. In case the bidder’s representative does not present at
the time of opening of bids, the quotations/bids will still be opened at the scheduled time at the
sole discretion of the Bank.
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12.1.27
The bidder must use the entire information furnished in the RFP including scope, detailed
requirements of audit of application and other terms and conditions, while submitting the
response.
12.1.28
All responses should be in English language. All responses by the Bidders to this RFP
document shall be binding on such Bidders for a period of 180 days from the date of opening
the Technical Bid.
12.1.29
All responses including commercial and technical bids would be deemed to be irrevocable
offers / proposals from the Bidders and may, if accepted by Bank, form part of the final contact
between Bank and Bidder.
12.1.30
Bidders are advised to attach a letter from an authorized signatory attesting the veracity of the
information provided in the response.
12.1.31
Any technical or commercial bid submitted cannot be withdrawn / modified after the closing
date and time for submission of the bid offers unless specifically permitted by Bank. However,
the Bidder may modify or withdraw its offer after submission provided that, Bank, prior to the
closing date and time receives a written notice of modification or withdrawal.
12.1.32
Bank concludes that everything as mentioned in the RFP documents circulated to the Bidders
and responded by the Bidders have been quoted for by the Bidders and there shall be no extra
cost associated with the same other than the cost quoted by the Bidder.
12.1.33
In the event, Bank has not asked for the quotes for alternative prices and the Bidder furnishes
the alternative quotes in the Bidder’s financial bids, the higher of the quotes shall be taken for
evaluating the bids. However, payment by Bank shall be made for the lowest quote.
12.1.34
The original and all copies of bids shall be typed or printed in a clear typeface. Copies may be
good quality photocopies of the original. An accompanying letter is required, signed by an
authorized signatory of the Bidder, committing the bidder to the contents of the original
response.
12.2
Two Stage Bidding Process
12.2.1
For the purpose of selection of the Network Service provider , a two-stage bidding process will
be followed.
12.2.2
The response to the present tender is to be submitted in two parts, i.e. the Technical Bid and the
Commercial Bid. The bidders will have to submit the ‘Technical Bid’ separately from the
‘Commercial Bid’.
12.2.3
The bidder has to submit their response in hardcopy and softcopy in Microsoft Office document
formats for Technical Bid and Commercial Bid.
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February 2010
12.2.4
The ‘Technical Bid’ will contain the exhaustive and comprehensive details of approach,
methodologies to be followed, assertions, documents and any other collateral the Bidder would
want to submit to the Bank.
12.2.5
The ‘Commercial Bid’ will contain the pricing information alone.
12.2.6
The Technical Bid should NOT contain any pricing or commercial information at all. Any bids
violating this will be summarily rejected and the bids shall be disqualified from further
evaluation.
12.2.7
In the first stage, only the ‘Technical Bids’ will be opened and evaluated. Those bidders
satisfying the technical requirements of the solution, as determined by Andhra Bank and as per
the requirements/specifications and the terms and conditions of this document, shall be shortlisted.
12.2.8
Under the second stage, the Commercial Bids of bidders which have been short-listed earlier on
the basis of evaluation of their Technical Bids, will only be opened.
12.2.9
Bank may call for any clarifications/ additional particulars required, if any, on the technical/
commercial bids submitted. The vendor has to submit the clarifications/ additional particulars in
writing within the specified date and time. The bidder’s offer will be disqualified, if the
clarifications/ additional particulars sought are not submitted within the specified date and time.
12.2.10
Bank reserves the right to call for a presentation on the features etc., from the short-listed
bidders based on the technical bids submitted by them to make an evaluation.
12.2.11
The commercial bid should contain quotation for end-to-end Networking services as envisaged
in the Scope of Project section.
12.2.12
Bidders must acquaint themselves fully with the conditions of the bids. No plea of insufficient
information will be entertained at any time.
12.3
Sealing and Marking of Bids
12.3.1
The offer should be submitted in two separate sealed covers containing Technical (Technical
Bid) and Commercial (Commercial Bid) Proposals super scribed with for “Networking
Services” shall be submitted in another sealed envelope super-scribed on the top of the envelope
as : “ BID FOR Networking Services for CBS in RRBs /2009-2010
12.3.2
The sealed covers containing the Technical offer and the Commercial offer should in turn be put
in a sealed outer envelope to be super-scribed as “Technical and Commercial offers for
providing Networking services for Core Banking Solutions in RRBs”.
12.3.3
The envelope containing Technical Offer should include only Bidder’s Profile (as per enclosed
format), Relevant Technical Bid Forms and Standard Printed Technical Literature/Brochure
about the Networking services supporting above eligible requirements etc., for the bid.
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12.3.4
The envelope containing Commercial Offer should include only the commercial quote for the
Networking services offered (as per the formats enclosed). Please note that no other information
other than the price should be furnished along with this offer.
12.4
Commercial Bid
12.4.1
Except otherwise specified as purchase and owning the equipment by the Bank, the requirement
is to be priced as an operational expenditure.
12.4.2
The commercial bid should be enclosed in a separate sealed envelope. Cost figures should be
presented separately for each of the line item mentioned as per Annexure 4.
12.4.3
The Bidder to quote in Indian Rupees only and bids in currencies other than INR would not be
considered.
12.4.4
The prices and other terms offered by Bidders must be in force for a period of 180 days from the
date of opening of the commercial bid.
12.4.5
All costs should be for door delivery are inclusive of all taxes, duties, charges and levies of
State or Central Governments, as applicable, at the date of signing the Agreement and subject to
deduction of all statutory deductions applicable, if any. The benefits realized by Bidder due to
lower rates of taxes, duties, charges and levies shall be passed on by Bidder to Bank.
12.4.6
Any additional expenses incurred by the Bidder due to increase in taxation, duties, charges and
levies, the same shall be reimbursed to the Bidder on production of satisfactory proof.
12.4.7
The Bidder has to include all costs like Travel, Lodging & Boarding, Local Travel expenses, etc
incurred during the entire period of contract.
12.4.8
The prices quoted by the Bidders shall include all costs such as Taxes, Service Taxes, VAT,
Levies, Cess, Insurance, etc. that need to be incurred.
12.4.9
Terms of payment shall be finalized with the selected bidder and milestone based payments
shall be made to the selected bidder, on completion of such milestones to the satisfaction of the
Bank.
12.5
Bid Submission
12.5.1
Bidders are not permitted to submit more than one bid.
12.5.2
The cost of bidding and submission of the bids is entirely the responsibility of the Bidders,
regardless of the conduct or outcome of the tendering process.
12.5.3
Bids sealed in accordance with the Instructions to bidders should be delivered as mentioned in
the Bid schedule. Bids may be sent by registered post or hand delivery, so as to be received at
the address given above in the tender schedule.
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12.5.4
Receipt of the bids shall be closed as mentioned in bid schedule. Bids received after the
scheduled time will not be accepted by the Bank under any circumstances.
12.5.5
The technical bids will be opened as mentioned in bid schedule.
12.5.6
Bank will not be responsible for any delay due to postal service or any other means.
12.5.7
The bidders or their authorized representatives shall be present at the time of the opening of the
technical bid. Only one person per bidder will be allowed to be present at the time of the
opening the technical bids. No bid shall be rejected at bid opening, except for late bids and those
that do not conform to bidding terms.
12.6
Clarifications on the Tender Documents
12.6.1
Written requests for clarification may be submitted to the Bank prior to the date mentioned for
the submission of pre-bid queries and clarifications for such queries shall be provided by the
Bank in the pre-bid meeting.
12.6.2
Form should preferably be emailed to the Bank or provided by softcopy – in either event
hardcopy confirmations are to be submitted with the Bid documents.
12.6.3
The queries and clarifications wherever necessary shall be placed in Bank’s web-site under
Tenders column.
12.7
Amendments to Tender Documents
12.7.1
Amendments to the Tender Document may be issued by the Bank for any reason, whether at its
own initiative or in response to a clarification requested by a prospective bidder, prior to the
deadline for the submission of bids.
12.7.2
The amendments will be posted on Bank’s web site and will be binding on all the bidders.
12.7.3
From the date of issue, amendments to Terms and Conditions shall be deemed to form an
integral part of the RFP.
12.7.4
Further, in order to provide, prospective Bidders, reasonable time to take the amendment into
account in preparing their bid, the Bank may, at its discretion extend the deadline for
submission of bids.
12.8
Correction of Errors
12.8.1
Arithmetic errors in the Bids submitted shall be treated as follows:
12.8.2
Where there is a discrepancy between the amounts in figures and in words, the amount in words
shall govern; and
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12.8.3
Where there is a discrepancy between the unit rate and the line item total resulting from
multiplying the unit rate by the quantity, the unit rate will govern unless, in the opinion of the
Bank, there is obviously a gross error such as a misplacement of a decimal point, in which case
the line item total will govern.
12.8.4
Where there is a discrepancy between the amount mentioned in the bid and the line item total
present in the Commercial Bid, the amount obtained on totaling the line items in the
Commercial Bid will govern.
12.8.5
The amount stated in the tender form, adjusted in accordance with the above procedure, shall be
considered as binding, unless it causes the overall tender price to rise, in which case the bid
price shall govern.
12.9
Confidentiality
12.9.1
Bidder agrees that all information gathered from the Bank including oral enquires, letters,
documents, emails, presentations, interactions, technical documentation, discussions with
Bank’s service providers and documents gathered from Bank’s service providers etc. related to
the Bank’s business and other information identified as confidential by the Andhra Bank are
confidential information of Bank.
12.9.2
Unauthorized disclosure of any such confidential information will amount to breach of
contractual terms and in such cases Bank may pre-maturely terminate the contract and initiate
any legal action as deemed fit.
12.10
Indemnification
12.10.1
The Bidder shall, at their own cost and expenses, defend and indemnify the Bank against all
third-party claims including those of the infringement of Intellectual Property Rights, including
patent, trademark, copyright, trade secret or industrial design rights, arising from use of the
Products or any part thereof in India.
12.10.2
The Bidder shall expeditiously meet any such claims and shall have full rights to defend itself
there from. If the Bank is required to pay compensation to a third party resulting from such
infringement, the Bidder shall be fully responsible therefore, including all expenses and court
and legal fees.
12.10.3
The Bidder shall also be liable to indemnify the Bank, at its own cost and expenses, against all
losses/damages, which the Bank may suffer on account of violation by the Bidder of any or all
national/international trade laws, norms, standards, procedures etc.
12.11
Notification of Award
12.11.1
The acceptance of a bid will be communicated in writing at the address supplied by the Bidder
in the bid response. Any change of address of the Bidder, should therefore be promptly notified
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to the Assistant General Manager, Department of Information Technology, Andhra Bank, 3rd
Floor, D-Block, Cyber Gateway, Hitec City, Hyderabad.
12.12
Signing of Contract
12.12.1
The Bidder shall be required to enter into a contract with Andhra Bank, within 15 days of the
award of the tender or within such extended period, at the discretion of the Bank.
12.13
Jurisdiction
12.13.1
All disputes and differences of any kind, whatsoever, arising out of the audit propositions shall
be referred by either party (the Bank or the Bidder), after issuance of 30 days notice in writing
to the other, clearly mentioning the nature of the dispute / differences, to a single arbitrator,
acceptable to both the parties, for initiation of arbitration proceedings and settlement of the
dispute/s and difference/ strictly under the terms and conditions of this contract, executed
between the Bank and the Bidder. The arbitration shall be governed by the provisions of the
applicable Indian Laws. The award shall be final and binding on both the parties. The venue for
arbitration shall be at Hyderabad, India.
12.14
Other Terms and Conditions
12.14.1
This RFP document is the property of the Bank and this can not be copied or used in any other
manner except for the purpose of responding to this tender notice or without written permission
from the Bank.
12.14.2
All the documents submitted along with bids shall also become the property of the Bank and
retained by the Bank unless otherwise specifically mentioned.
12.14.3
The bidder should mention whether he is having any contractual obligation presently with the
Bank, its status and any conflict of interest has arisen in such contractual obligation.
12.14.4
The implementation methodology and business processes in the implementation of the Project
will form the property of the Bank except for those for which Intellectual Property Rights are
already established.
12.14.5
Selected bidder has to undertake not to hire, solicit, or accept solicitation for their employees
directly involved in this contract during the period of the contract and one year thereafter,
except as the parties may agree on a case by case basis.
12.14.6
Besides penal provisions, Bank reserves the right to terminate the contract, if the work is not
progressing according to the agreed project plans and when the delay is attributable to the
Bidder either directly or indirectly due to the failure of Proper Project Management.
12.14.7
Penal Provisions and right of termination is however subject to Force Majeure situation to be
defined in the agreement.
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12.15
Contact Details
12.15.1
The contact details for submitting the proposal is as follows:
Primary Address
Sri V. Narasimha Murty
Asst. General Manager
Andhra Bank
Department of Information Technology
, Cyber Gateway, 3rd Floor, “D” Block, Wing-1
Hi-tech City, Madhapur
Hyderabad - 500 081: India
Tel: 040-23122256
Fax: 040-23122260
Emailagm-cbs@andhrabank.co.in
Alternate Address:
Sri. Ajay Gupta
Asst. General Manager
Andhra Bank
Department of Information Technology
Cyber Gateway, 3rd Floor, “D” Block, Wing-1
Hi-tech City, Madhapur
Hyderabad - 500 081: India
Tel: 040-23122260
Fax: 040-23122261
Email: dit-cm-cbs@andhrabank.co.in
12.16
Evaluation Schedule
12.16.1
The proposed evaluation schedule is tabulated below. However, the Bank, at its discretion can
change the schedule assigning no specific reasons for the same.
12.16.2
Any other milestones will be communicated to the bidders in due course.
Activity
Scheduled Dates
Date of issue of RFP in web-site
02nd March 2010
Last Date for receipt of Queries
8th March 2010
Pre-bid Meeting
10th March 2010
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12.16.3
Activity
Scheduled Dates
Last Date for Bank’s response to Queries
12th March 2010
Last Date for receipt of RFP response
1400 hours on 25th Mach 2010
Technical Bid Opening
1500 hours on 25th March 2010
Bids would be opened at Andhra Bank Department of Information Technology, Cyber Gateway,
Hitec City, Hyderabad, if not specified by the Bank.
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13
General Terms and Conditions:
13.1
Performance Guarantee
13.1.1
Within 7 days after the contract agreement is executed the Selected bidder must submit a
performance guarantee equivalent to 10 % of the Total Contract value. The bank guarantee shall
be kept valid till completion of contract period. The guarantee shall contain a claim period of
three months from the last date of validity.
13.1.2
In case the selected bidder fails to submit performance guarantee within the time stipulated
above the bank at its discretion may cancel the order placed on the selected Bidder without
giving any notice.
13.1.3
Thereafter the Bank shall be at liberty to proceed with procurement from the other technically
qualified Bidders with in the purview of the same RFP by calling for fresh commercial quotes
from the technically short listed Bidders. In such an event, the initially selected bidder stands
disqualified for further participating in the subject Bid.
13.1.4
The selected bidder shall be responsible for extending the validity date and claim period of all
the bank guarantees as and when it is due on account of incompletion contract.
13.1.5
The bank shall invoke the guarantee before expiry of validity, if the services rendered by the
selected bidders are not satisfactory and not as per the terms of the contract and SLAs. The
bank shall notify the Selected bidder in writing before invoking the guarantee.
13.1.6
The performance guarantee will be discharged by bank and will be returned to the selected
bidder thirty days after expiry of contract period.
13.2
Procedure for claiming payments
13.2.1
The payments towards Networking services shall be made quarterly in arrears.
13.2.2
The Selected Bidder’s requests for payment shall be made to the Bank in writing accompanied
by Original Invoice detailing the Services offered, date of commencement of the service etc.
13.2.3
The payments shall be made within 30 days of valid claims that are supported by invoice,
acceptance and upon fulfillment of other conditions stipulated in the contract. The invoices and
other documents are to be duly authenticated by Selected bidder. The payment is subject to
deduction of TDS and Liquidated Damages wherever applicable.
13.2.4
On receiving each payment, the selected bidder shall submit a stamped receipt for the payment
received including TDS. The payment after deducting applicable TDS will be released centrally
from DIT, CYBER GATWAY, MADHAPUR, HYDERABAD.
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13.3
Liquidated Damages for non-performance
13.3.1
The Service provider, shall guarantee 99.99% uptime with all networking facilities. The Bidder
shall be liable for liquidated damages uptime maintained below 99.99% in a calendar month.
13.3.2
The bidder should ensure that there is no downtime of connectivity during:
13.3.3
Scheduled maintenance, alteration, upgradation of bidders infrastructure etc.
13.3.4
Natural calamities including but not limited to rains, floods, earthquakes etc.
13.3.5
Terrorists acts, vandalism, riots, public unrest etc.
13.3.6
The selected bidder should guarantee and ensure uptime of 99.99% of connectivity.
13.3.7
LD for down time: No payment for the month shall be made if the uptime of connectivity in
any month is less than 99.95%. For the uptime maintained below 99.99% but up to 99.95% the
Bank shall levy liquidated damages at 5% of monthly charges payable.
13.3.8
Wherever applicable as stated above while effecting any payment deduction towards LD
payment will be made.
13.3.9
For the purpose of arriving the time taken/required for discharging the obligations under the
contract a day means Calendar Day and a week means a Calendar Week and so on.
13.4
Rights of the Bank
13.4.1
The Bank does not bind itself to accept the lowest or any Bid and reserves the right to reject
any or all bids at any point of time prior to placing the order without assigning any reasons
whatsoever.
13.4.2
The bank reserves the right to re-tender. The bank shall not incur any liability to the affected
bidder(s) on account of such rejection. Bank shall not be obliged to inform the affected
bidder(s) of the grounds for the Bank’s rejection . The bank reserves the right to modify any
technical requirements specifications within the overall scope of the RFP.
13.4.3
Bank reserves the right to obtain revised commercials from the bidders with regard to changes
in RFP clauses or if the Bank is not satisfied with the prices offered.
13.4.4
The bank reserves the right to release order, part order or more than one order within the overall
contract.
13.4.5
The bank reserves the right to modify the bill of material at any point of time before opening of
the commercial bid. The Bank reserves the right to alter the number of locations specified in the
tender, and to delete/substitute items from the ones specified in tender. The Bank also reserves
the right to spread the total order over different phases, depending upon the progress of
availability of leased line, ISDN line / MPLS in the locations and also for VSATs. Bank may
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also place order for various services in addition to the quantities mentioned in this tender at the
same terms and conditions including the cost agreed upon.
13.4.6
This RFP for all intents and purposes is final. However, Bank reserves the right to bring about
any changes in requirements within the overall scope and the same will be communicated to the
Bidder(s) well before time so as to allow the Bidder(s) to prepare and submit their response.
13.4.7
The Bank reserves the right to call for presentation/demonstration for any or all bids.
13.5
Instructions to the Bidder
13.5.1
The selected Bidder shall take all steps to ensure safety of their and the bank’s personnel during
execution of the contract and also be liable for any consequences due to omission or act of the
selected bidder.
13.5.2
The selected bidder shall also ensure cleanliness of the site during the tenure of the contract.
13.5.3
The Bidder shall be fully responsible for providing and maintenance of services as per the
Terms of this RFP.
13.5.4
The Bidder shall specify in the bid, the responsibilities of the Bank during the execution of
contract.
13.5.5
If any further infrastructure of hardware is required to meet the performance criteria of the bank
as stated in the RFP during the tenure of the project would be at the cost of the selected bidder.
13.6
Demonstration/Presentation
13.6.1
The selected bidder shall own the responsibility to present that the services offered are as per the
specification/performance stipulated in this RFP and as committed by the selected bidder, either
at site or in his works without any extra cost to the Bank. However the Bank will bear the
traveling, boarding and lodging cost related to its own personnel.
13.6.2
Intent of RFP: The selected bidder shall provide all required services as per the intent to this
RFP, whether or not explicitly mentioned in this RFP, to ensure the intent of specification,
completeness, operability, interoperability, maintainability and upgradability of the services.
13.7
Change of Ownership
13.7.1
The selected bidder shall submit a certificate, as per Annexure F duly signed by the authorized
official, along with the Technical bids that change in ownership is not anticipated during the
proposed period of contract. If such a change is anticipated, the scope and effect thereof shall
be defined.
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13.8
Project documentation
13.8.1
Wherever applicable the selected bidder shall submit the relevant test certificate/guarantee
Certificate/licences along with the supplies, installation and acceptance, as applicable.
13.9
Force Majeure
13.9.1
Force Majeure is herein defined as any cause, which is beyond the control of the selected Bidder
or the Bank as the case may be which they could not foresee or with a reasonable amount of
diligence could not have been foreseen and which substantially affect the performance of the
Contract, such as:
13.9.2
Acts of any Government only, including but not limited to war, declared or undeclared,
priorities, quarantines and embargoes. However, Force Majeure does not include natural
calamities arising out of floods, earthquakes, cyclone, etc, and other acts like terrorists attacks,
vandalism etc.
13.9.3
Provided either party shall within ten(10) days from the occurrence of such a cause notify the
other in writing of such causes. The selected bidder or the bank shall not be liable for delays in
performing their obligations resulting from any Force Majeure cause as referred to and/or
defined above.
13.10
Arbitration.
13.10.1
All disputes or differences between the parties shall be resolved amicably. If amicable
settlement is not possible, then such disputes and differences shall be resolved through an
Arbitrator mutually agreed upon between the parties. If the parties cannot agree upon an
Arbitrator, then both the Selected Bidder and Bank shall appoint one Arbitrator each, and both
the Arbitrators jointly shall appoint a third Arbitrator. The decision of the majority of the
arbitrators shall be final and binding on the parties. The arbitrators shall give a reasoned Award.
The Arbitration Proceeding shall be governed by the provisions of the Arbitration Conciliation
Act, 1996
13.10.2
Work under the Contract shall be continued by the selected bidder during the arbitration
proceedings unless otherwise directed in writing by the Bank unless the matter is such that the
works cannot possibly be continued until the decision of the arbitrator or of the umpire, as the
case may be is obtained and save as those which are otherwise explicitly provided in the
Contract, no payment due or payable by the Bank, to the selected bidder shall be withheld on
account of the ongoing proceedings, if any, unless it is the subject matter or one of the subject
matter thereof.
13.10.3
The venue of the arbitration shall be at Hyderabad , India.
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13.11
Applicable law and jurisdiction of court
13.11.1
The Contract with the selected bidder shall be governed in accordance with the Laws of India
for the time being enforced and will be subject to the exclusive jurisdiction of Courts at
Hyderabad (with the exclusion of all other courts)
13.12
Defect liability
13.12.1
In case the service offered is not in accordance with the requirement, and/or do not achieve the
guaranteed performance as specified herein the selected bidder shall forthwith replace/provide
such service at no extra cost to the bank without prejudice to the other remedies as may be
available to the bank under the contract.
13.13
Notices
13.13.1
Notice or other communications given or required to be given under the Contract shall be in
writing and shall be hand-delivered with acknowledgement thereof, or transmitted by registered
post, or by facsimile, provided that where such notice is sent by facsimile, a confirmation copy
shall be sent by registered post within ten days of the transmission by facsimile, to the address
of the receiving party by the other in writing, provided such change of address has been notified
at least fifteen days prior to the date on which such notice has been given under the terms of the
contract.
13.13.2
Any notice or other communications shall be deemed to have validly given on date of delivery if
hand-delivered; if sent by registered post, then on the expiration of seven days from the date of
posting; and if transmitted by facsimile, then on the next business date after the date of
transmission.
13.14
Access for audit
13.14.1
The Bank may periodically conduct Audit either by internal auditors or by external auditors in
respect of security/network access and authorization controls and procedures, and other
product/services provided by the selected bidder. In order to conduct the audit it may be
necessary for the auditors to access the selected bidder’s facilities/installations/technical
resources such as NOC / SOC / VSAT Hubs / or any other installation and also to interact with
their personnel. The selected bidder, as the request of the bank, shall provide access to the
bank’s auditors in this regard whenever and wherever required.
13.15
Exit option and contract re-negotiation
13.15.1
The Bank reserves the right to cancel the purchase order and terminate the contract in the event
of happening of one or more of the following conditions:
13.15.2
Failure of the selected bidder to accept the order within the time stipulated.
13.15.3
Delay/failure in executing the contract Agreement.
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13.15.4
Failure to furnish the performance guarantee within 7 days after signing the contract agreement
13.15.5
Failure to maintain guaranteed uptime
13.15.6
Breach of terms and conditions of the contract.
13.15.7
The cancellation of the purchase order or termination of the contract will be, besides the bank’s
right to invoke performance guarantee or without prejudice to its rights to initiate any other
action as the bank may deem fit.
13.15.8
The cancellation of the purchase order will be, besides the bank’s right to invoke performance
guarantee or without prejudice to its rights to initiate any other action as the bank may deem fit.
The Bank shall be the sole judge to decide about the happening of one or more of the conditions
mentioned above.
13.15.9
However, during all such times of disagreement, when contract is terminated, the bank shall
make alternative arrangements within a period of 6 months and till an alternative arrangement
is made the selected bidder shall render all the services and support as agreed as per the original
terms of contract .
13.15.10 However, the bank shall pay to the bidder amount due to him towards the product and services
already provided/rendered as per the contract. Such payment shall be subject to other terms and
conditions of RFP like LD etc.
13.15.11 Not, withstanding what is stated above, the cancellation of the purchase order will be besides
the bank’s right to invoke performance guarantee or without prejudice to its rights to initiate any
other action as the bank may deem fit.
13.15.12 However, during all such times of disagreement when order is cancelled, the bank shall make
alternative arrangement for the facilities management within a period of 12 months from the
date of cancellation of order and the selected bidder shall render all the services and support as
originally agreed till alternative arrangement is established.
13.16
Sensitive information
13.16.1
Any confidential business related or sensitive information which the selected bidder comes
across during the implementation of the project shall not be divulged/disclosed to anyone
without the prior consent of the bank. If the information is so divulged, that may cause loss to
the Bank, the Bank will have the right to invoke the performance guarantee with or without any
notice to the Bidder.
13.17
Security
13.17.1
The proposed services to be provided by the selected bidder must comply with the various
Guidelines issued by the Bank and RBI from time to time.
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13.18
Termination of the Contract & Compensation
13.18.1
The Bank shall enter into contract for an initial period of five years certain and renew thereafter
at its option for a further period of five years. The Bank, however, shall have the option to
terminate the contract anytime during the contract/lease period by giving one month’s notice.
13.18.2
The Bank reserves the right to cancel the contract placed on the selected bidder and recover
expenditure incurred by the Bank in the following circumstances:
13.18.3
The selected bidder commits a breach of any of the terms and conditions of the bid.
13.18.4
The selected bidder goes in to liquidation/insolvency voluntarily or otherwise.
13.18.5
An attachment is levied or continues to be levied for a period of 7 days upon the effects of the
bid.
13.18.6
The bidder shall not have any right to cancel the contract during the tenure of the contract.
13.18.7
However, the bank shall pay to the bidder amount due to him towards the product and services
already provided/rendered as per the contract. Such payment shall be subject to other terms
and conditions of RFP like LD etc.
13.19
Taxes and Duties
13.19.1
The price quoted shall be inclusive of all taxes and duties. However, all taxes and duties as
applicable shall be indicated separately in the commercial bid only. Further Octroi or Entry tax,
if any shall be payable at actual on production of original receipts at the respective locations.
However, the prices, Taxes and duties etc, quoted shall be taken into account for the purpose of
arriving at L1.
13.19.2
Any increase in Taxes/Duties at actuals shall be paid by the bank on production of proof by the
bidder. Any decrease in Taxes and duties etc shall be passes on to the bank by the selected
bidder.
13.19.3
Any escalation in taxes/duties after submission of the bid and during the contract period, shall
be borne by the bidder.
13.19.4
The selected bidder shall be solely responsible for arranging the foreign exchange release and
import license or any materials, components, bought out items that may be required to be
imported for the purpose of performing the work under this RFP and accordingly the bid prices
shall include all the customs, import duties, levies, licence fee etc. payable by the selected
bidder on imported items and Bank is not liable in this regard whatsoever.
13.19.5
Any certificate required to be submitted by the Bank in case of acquiring encryption hardware
or software shall be explicitly specified in the technical bid by the selected bidder.
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13.20
Confidentiality of the Document
13.20.1
This document is meant for the exclusive purpose of bidding as per the specifications, terms and
conditions and scope indicated and shall not be transferred, reproduced or otherwise used for
purposes other than for which it is specifically issued.
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Annexure - 1
Compliance Certificate
To,
The Assistant General Manager,
Department of Information Technology,
Andhra Bank,
‘D’ Block, Right Wing, 3rd Floor,
Cyber Gateway, Hitec City,
Hyderabad
Dear Sir,
Subject: Declaration and Acceptance of Terms and Conditions and Confirmation of offer
The details submitted in the this document are true and correct to the best of our knowledge and
if it is proved other wise at any stage of execution of the contract, Andhra Bank has the right to
summarily reject the proposal and disqualify us form the process.
We confirm having understood the entire bid process, contents of RFP with all its terms and
conditions and undertake to abide by the terms and conditions. We have also understood that the
Bank may add, alter, modify the terms and conditions and post the required information in its
web-site under Tenders column and all such additions, modifications, alterations will form part
of the RFP.
We hereby acknowledge and confirm having accepted that the Bank can at its absolute
discretion apply whatever criteria it deems appropriate and fit, not just limiting to those criteria
set out in the RFP, in short listing of bidders for providing Wide Area Network for the
implementation of Core Banking Solution in Andhra Bank sponsored Regional Rural Banks.
We confirm having met all the criteria set out for Bidder’s eligibility including financial
soundness. There is no legal action against our organization for any cause in any legal
jurisdiction which will impose restrictions to the ability of the Bidder in carrying out its
obligations under this RFP.
We confirm and warrant that key project personnel to be deployed in this project have been
sufficiently involved in similar projects in the past.
Authorized Signatory with Seal
Date:
Place:
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Annexure - 2
Bidder Constitution and Contact Profile
Description
Details
The registered name of the Bidder
Bidder’s registered address
Address:
Bidder Address for Correspondence
Contact name of the official who
can commit on the contractual terms
and the name of an alternate official
who may be contacted in the
absence of the former
STD- Phone:
e-mail Id:
FAX No:
Primary Contact:
Name:
Designation:
STD- Phone No:
Mobile Phone :
e-mail ID :
Alternate Contact:
Name :
Designation:
STD- Phone No:
Mobile Phone :
e-mail ID :
Contact addresses if different from
above
Business Structure
Constitution
Names of Directors
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February 2010
Description
Details
Organization Structure
Core Business of Bidder
Bidder’s Organization has been in
existence since (date)
Bidder is engaged in Hosting
Services since (month & year)
Total No. of employees
Of the above --- Technical team
associated with
Data Centres
(Level 3) maintenance and support
Authorized Signatory with Seal
Date:
Place:
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Annexure - 3
Financial Details of the Company
(To be included in Technical Bid Envelope)
Audited (A) / Provisional (P)
Paid up Capital
Tangible Net Worth
Total Assets
Total Sales (net of excise)
PBDIT
Profit after Tax
2006-07
(A)
(In Rs in Lakhs)
2007-08
(A)
2008-09
(A/P)
Please attach annual reports / duly audited financial statements for the latest three financial
years.
Date:
Signature of Authorized Official with Seal
71
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Annexure - 4
S.
No.
Bidder’s NOC details
Technical detail
Bidder’s response
Supporting
document
submitted
Capability for SLA compliance through NOC
1
Details of Vendor’s NOC / SOC
a
NOC address, In-charge, Contact
details
b
Brief on Infrastructure available in
NOC
Name of the organizations for whom
the vendor is carrying out SLA
compliance through vendor’s NOC
along with the details of the
periodical reports furnished
Whether the NOC is in their
own premises
Whether the NOC is connected to
customer’s network through leased
lines
Total number of links monitored at
the NOC
Details of network engineers
employed
a) No. of CCIEs
b) No. of CCNPs
c) No. of CCNAs
d) Other network engineers with
qualification details
Total no. of engineers
No. of support centres in AP
and Orissa
Out of above, number of own
support centers
c
d
e
f
g
A detailed document on
NOC/SOC is to be
furnished as annexure
72
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Annexure - 5
S.
No.
Bidder’s Support Centres
Technical detail
Bidder’s response
Supporting
document
submitted
Support Centers
1 (a)
No. of support centres in AP
and Orissa
1(b)
Out of above, number of own
support centers
2
Details of Support Center in
Hyderabad
3
Details of Support Center in
Bengaluru
4
Details of Support Center in Chennai
5
Details of Support Center in Pune
6
Whether the bidder is presently
having a Support Center in Guntur or
whether proposing to set up a
Support Center
Details of nearest Support Center to
Guntur presently existing if there is
no Support Center
Whether the bidder is presently
having a Support Center in
Brahmapur or whether proposing to
set up a Support Center
Details of nearest Support Center to
Guntur presently existing if there is
no Support Center
7
8
9
73
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Annexure - 6
Credentials – Projects handled by bidder
(Multiple sheets to be used to provide reference site details)
Details of Wide Area Network Projects set up and maintained
by the Bidder
REFERENCE SITE DETAILS
Organisation details
Contact person details with address,
phone numbers (Land / Hand), email
id.
Size of the Network
Broad outline of architecture
Major equipment deployed
Connectivity options
a) Number of Leased Lines
b) Number of ISDN Lines
c) Number of VSATs deployed
d) Any
other
form
of
connectivity used
e) Number of MPLS links Vendor’s experience in
setting
up
of
MPLS
networks with minimum 50
links under the architecture
of Data Centre and DR site
with data encryption on the
links is to be highlighted
atleast in one reference
f) Name of the organizations
where network security
under MPLS is implemented
with details of security
architecture
implemented
(eg: IPSEC, 3DES, AES
etc.)
74
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Annexure - 7
Commercial Bid formats.
(Formats to be used for Commercial Bid and masked Commercial Bid.
S.
No.
Equipment
No.
of
Units
Unit cost per item
Total costs
break up
Base rate
Base
price
Taxes
with Total
Costs
Taxes
Data Centre- Equipment to be provided to the Bank (owned by Bank)
1
Core Router
2
2
Core Switch
2
3
Additional
Routers
(if
required)
4
Additional
switches
(if
required)
5
Modems
required)
(if
6
ISDN
boxes
required)
NT
(if
7
Appliance
based Firewall
8
NIPS
monitor
required
interfaces
2
to 2
Total Cost of Network equipment for Data Centre
75
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
S.
No.
Equipment
No.
of
Units
Unit cost per item
Total costs
break up
Base rate
Base
price
Taxes
with Total
Costs
Taxes
Disaster Recovery Centre- Equipment to be provided to the Bank (owned by Bank)
1
Core Router
2
2
Core Switch
2
3
Additional
Routers
(if
required)
4
Additional
switches
(if
required)
5
Modems
required)
(if
6
ISDN
boxes
required)
NT
(if
7
Appliance
based Firewall
8
NIPS
monitor
required
interfaces
2
to 2
Total Cost of Network Equipment for DRC
76
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
S.
No.
Equipment
No.
of
Units
Rental per unit per year
Rental per unit per Total
5 years
Costs
Base rate
Base
price
Taxes
Taxes
Branch Equipment – Rentals
1
Branch
Routers
2
VSATs
including all
license
charges etc.
3
Modems
(if
any required)
4
Branch
Switches (if
any required)
5
ISDN
boxes
required)
6
Anti-Virus
and OS patch
solution
7
VSAT
Backhaul links
NT
(if
(Two Service
Providers to
Two
Data
Centers)
77
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Annual Maintenance Contract / Annual Technical Support Charges for Bank owned
equipment
S.
No.
Equipment
No.
of
Units
Unit cost per item
Total costs
break up
Base rate
Base
price
Taxes
with Total
Costs
Taxes
Data Centre- Equipment to be provided to the Bank (owned by Bank)
1
Core Router
2
2
Core Switch
2
3
Additional
Routers
(if
required)
4
Additional
switches
(if
required)
5
Modems
required)
(if
6
ISDN
boxes
required)
NT
(if
7
Appliance
based Firewall
8
NIPS
monitor
required
interfaces
2
to 2
Total AMC / ATS charges for Network Equipment for
DC
78
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
S.
No.
Equipment
No.
of
Units
Unit cost per item
Total costs
break up
Base rate
Base
price
Taxes
with Total
Costs
Taxes
Disaster Recovery Centre- Equipment to be provided to the Bank (owned by Bank)
1
Core Router
2
2
Core Switch
2
3
Additional
Routers
(if
required)
4
Additional
switches
(if
required)
5
Modems
required)
(if
6
ISDN
boxes
required)
NT
(if
7
Appliance
based Firewall
8
NIPS
monitor
required
interfaces
2
to 2
Total AMC / ATS charges for Network Equipment for
DRC
79
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Network Monitoring Resources (Man power) Charges
S.No
Type
resource
of No.
Man month rate
Cost for required Total
resources
Costs
Base rate
Base
Tax
component
Tax
Resources for Data Center
Resources for Disaster Recovery Center
Total Manpower costs
80
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Total Costs (Under Capex + Opex)
S.No
Table
No.
Component
Cost for required resources
Base
1
Equipment for DC
2
Equipment for DRC
3
Branch
equipment
rentals (for five years)
4
Branch Link charges
(for five years)
5
AMC /ATS on DC
equipment (for five
years)
6
AMC / ATS on DRC
equipment (for five
years)
7
Manpower
five years)
Total Costs
Tax
costs(for
Total
Applicable Taxes included:
Type of Tax
Tax Rate
Components in which the tax is included
VAT
Service Tax
Any other tax
The Tax rates are to be taken as per proposed Finance Bill only.
81
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Annexure - 8
Query Format
Network Services for Andhra Bank
sponsored RRBs
Request for Clarification
To be mailed, delivered,
posted, faxed or emailed
to:
Assistant General Manager
Name of Organization
submitting request
Name & position of person
submitting request
-- address, email id and fax
number given in the schedule
Full formal address of the
organization including phone,
fax and email points of contact
Tel:
Fax:
Email:
Please Tick preferred contact option
Section Number:
Page Number:
Point Number:
Query description
Section Number:
Page Number:
Point Number:
Query description
Section Number:
Page Number:
Point Number:
Query description
Name and signature of
authorized person issuing this
request for clarification
Signature/Date
Official designation
82
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
Annexure - 9
Non – Disclosure Agreement Format
(To be included in Technical Bid)
Strictly Private and Confidential
To,
The General Manager,
Andhra Bank,
‘D’ Block, Right Wing, 3rd Floor,
Cyber Gateway, Hitec City,
Hyderabad.
Dear Sir,
Date:
Confidentiality Undertaking
We acknowledge that during the course of the Engagement for ‘Integration and maintenance of
Wide Area Network at Andhra Bank sponsored RRBs,’ we shall have access to and be
entrusted with Confidential Information. In this letter, the phrase "Confidential Information"
shall mean information (whether of a commercial, technical, scientific, operational,
administrative, financial, marketing, business, or intellectual property nature or otherwise),
whether oral or written, relating to Andhra Bank or the two Regional Rural Banks and its
business that is provided to us pursuant to this Agreement.
In consideration of the bank making Confidential Information available to us, we agree to the
terms set out below:
1. We shall treat all Confidential Information as strictly private and confidential and take
all steps necessary (including but not limited to those required by this Agreement) to
preserve such confidentiality.
2. We shall use the Confidential Information solely for the preparation of the Engagement
and not for any other purpose.
3. We shall not disclose any Confidential Information to any other person or firm.
4. We shall not disclose or divulge any of the Confidential Information directly or
indirectly to any other client of ours.
5. We shall seek the bank’s prior written consent to disclose the information, except in
cases where such disclosure is required by any rule or requirement of law or any
regulatory authority with which we are bound to comply
6. This Agreement shall not prohibit disclosure of Confidential Information:
i.
To our employees who need to know such Confidential Information to assist
with the Engagement and in the review processes
ii.
To our professional advisers for the purposes of our seeking advice. Such
professional advisors will be informed of the need to keep the information
confidential.
83
Andhra Bank
RFP for WAN for RRBs sponsored by Andhra Bank
February 2010
7. This Agreement shall not apply to Confidential Information that:
i.
Is in the public domain at the time it is acquired by us
ii.
Enters the public domain after that, otherwise than as a result of unauthorized
disclosure by us
iii.
Is independently developed by us.
8. This Confidentiality Agreement shall continue for two years After the completion of the
engagement unless and to the extent that the bank may release it in writing.
9. We acknowledge that the Confidential Information will not form the basis of any
contract between the bank and us.
10. We warrant that we are acting as principal in this matter and not as agent or broker for
any person, company, or firm.
11. We acknowledge that no failure or delay by the bank in exercising any right, power, or
privilege under this Agreement shall operate as a waiver thereof, nor shall any single or
partial exercise thereof or the exercise of any other right, power, or privilege.
12. This Agreement shall be governed by and construed in accordance with Indian laws and
any dispute arising from it shall be subject to the exclusive jurisdiction of the Indian
courts.
We have read this Confidentiality Undertaking carefully and confirm our agreement with its
terms.
With kind regards
Yours sincerely
Authorised Signatory:
Name:
Title/position:
Date:
Company Seal:
duly authorised for and on behalf of
84