Practice Test I-A
1. Which of the following was NOT identified in your textbook as one of the major changes taking place in the workplace?
A. Workers are being expected to become more specialized.
B. The age and ethnic composition of the workforce is shifting.
C. Work environments are becoming more automated.
D. Corporate downsizing is resulting in a steady loss of jobs.
2. In which step of the employee selection process are psychologists most involved?
A. Making recruitment decisions.
B. Performing a job analysis.
C. Determining the most effective selection techniques.
D. All of the above.
3.
4.
Biographical inventories are
A. frequently used in selection.
B. seldom used in selection.
C. widely known but ineffective selection tools.
D. the same as application blanks.
All of the following can bias an interviewer’s judgment about a job applicant EXCEPT
A. the time of day in which the interview takes place.
B. the characteristics of applicants interviewed prior to the current applicant.
C. the interviewer’s prejudices.
D. the interviewer’s prior knowledge about the job applicant.
5. In an assessment center, job applicants spend most of their time
A. filling out application forms.
B. performing job simulations.
C. taking intelligence and personality tests.
D. being interviewed.
6. In the leaderless group discussion
A. the members elect a leader.
B. only the leader is evaluated.
C. one candidate usually assumes the leader’s roles.
D. no leader emerges and the group functions as a unit.

Practice Test I-B
1. The type of validity that is determined by correlating test scores with job performance is called _________ validity.
A. content
B. criterion-related
C. face
D. construct
2. The steps in establishing a psychological testing program
A. require that the job analysis be undertaken before tests are constructed.
B. require that tests be constructed before the job analysis is undertaken.
C. depend on the type of job.
D. depend on the type of test.
3. A power test
A. cannot be administered in paper-and-pencil form.
B. allows a fixed time for completion.
C. should be used for all clerk-typists.
D. often contains more difficult items than a speed test.
4. Which of the following is NOT a limitation of psychological testing programs?
A. faking of responses
B. uncritical acceptance by human resources managers
C. objectivity
D. rejection of qualified job applicants
5. Judgmental performance appraisal methods include
A. salary adjustment.
B. rate of advancement.
C. quality of output .
D. management by objectives.
6. The technique in which a fixed percentage of workers must be placed in each of several categories is
A. forced distribution.
B. forced choice.
C. proportion ranking.
D. critical incidents.

Practice Test I-C
1. Peer rating
A. is widely used in Europe but not in the U.S.
B. was developed during the 1920’s.
C. is used only for low-level employees.
D. is a technique for having managers at the same level rate one another.
2. The multisource feedback approach to performance appraisal is also known as
A. 90-degree feedback.
B. 180-degree feedback.
C. 360-degree feedback.
D. MIAS, multi-informational appraisal system.
3. Organizational training programs may have an adverse impact on minority employees because
A. performance in a training program is often used as a basis for personnel decisions.
B. these employees tend to perform more poorly under the stressful conditions associated with training programs.
C. these programs rely on intelligence and aptitude test that have been shown to be biased.
D. All of the above.
4.
The McJobs program was designed by the McDonalds corporation to
A. increase hire of minority employees for management positions.
B. make the employee recruitment process more efficient.
C. train disabled employees.
D. give women more opportunities for promotion.
5. Which training method takes place in a simulated workspace?
A. apprenticeship
B. vestibule training
C. job rotation
D. behavior modeling
6. In the case-study training method,
A. each trainee presents a case to the group.
B. the group must find the one correct solution.
C. there is usually no single solution to the case problem.
D. each trainee is responsible for part of a case.

Practice Test II-A
1. The scientific approach to management
A. regarded employee needs as an important concern of corporations.
B. used standardized tests to make hiring and firing decisions.
C. treated people like extensions of the machines they operated.
D. assumed that people function best when they can find satisfaction in their work.
2. Cognitive resource theory
A. focuses on a leader’s intelligence, competence, and knowledge.
B. ignores the role of stress in affecting a leader’s job performance.
C. focuses on the interaction between the leader’s personal characteristics and aspects of the situation.
D. focuses on the kinds of behaviors that leaders should exercise to help subordinates achieve their goals.
3. All of the following are characteristics of charismatic leaders EXCEPT
A. a high level of energy.
B. the desire to increase subordinates’ dependence on leaders.
C. the ability to inspire trust among subordinates.
D. the ability to display a powerful communication style.
4.
The term “glass ceiling” refers to
A. a management technique that requires mid-level managers to incorporate the ideas and opinions of their superiors.
B. an impenetrable barrier that allows women to view the rewards of upper management but prevents them from advancing to it.
C. a double standard in the way mid-level and upper level managers are perceived by their employees.
D. a training method for managers that encourages them to develop the kinds of thinking processes used by CEO’s.
5. In Herzberg’s theory of motivation, hygiene needs
A. motivate employees to high job performance.
B. include achievement and responsibility.
C. are a major factor in job satisfaction.
D. are a major factor in job dissatisfaction.
6. Job enrichment
A. is an outgrowth of job-characteristics theory.
B. focuses on hygiene needs.
C. is an effort to give employees more responsibility.
D. increases management control of job characteristics.

Practice Test II-B
1. Goal-setting theory
A. states that motivation is influenced by our perception of how fairly we are treated.
B. works best for managerial employees.
C. states that general goals are more motivating than specific goals.
D. states that our primary motivation on the job is defined by our desire to achieve certain goals.
2. The high performance cycle begins with
A. job analysis.
B. contingent rewards.
C. moderators.
D. the job’s demands and challenges.
3. Unlike absenteeism, turnover is
A. always beneficial to an organization.
B. always harmful to an organization
C. not necessarily detrimental.
D. more likely to occur among older employees than younger ones.
4. Which of the following is a component of organizational commitment?
A. job congruence
B. acceptance of organizational values and goals
C. compliance
D. internal locus of control
5. All of the following are assumptions of the high-involvement management style EXCEPT
A. People are a valuable resource because they have knowledge and ideas.
B. People can be trusted to develop the knowledge and skill to make important decisions about the management of their work.
C. People need a great deal of interaction with supervisors in order to be most effective.
D. People should be treated fairly and with respect.
6. The effectiveness of quality control circles
A. is limited by lack of specific goals.
B. is limited because they do not affect organizational decisions.
C. depends on employees’ willingness to accept responsibility.
D. has not been researched.

Practice Test II-C
1. Role ambiguity is
A. when there is a difference between the demands of the job and the worker’s personal standards.
B. when the work role is poorly defined and unclear.
C. when two employees share a position.
D. more of a problem with experienced workers than with new employees.
2. Organizational culture is
A. the same for most industries.
B. distinctly different from organizational climate.
C. the organization’s beliefs and values.
D. the same across all departments in a company.
3. Informal work groups
A. are established and controlled by management.
B. exist only among low-level factory workers.
C. develop their own norms and values.
D. were more likely to develop under scientific management.
4. Social loafing is most likely to occur when
A. employees work with people they know.
B. each team member’s output is measured individually.
C. the tasks being performed are especially challenging.
D. employees expect their co-workers to do well.
5. Environmental psychology
A. combines architecture and psychology.
B. originated in Germany.
C. deals solely with the impact of nature on behavior.
D. began in the 1930’s.
6. Studies of flextime show that
A. workers believe the schedule enhances personal freedom.
B. most workers change their working hours considerably.
C. many workers want to return to a fixed-hour system.
D. 1managers dislike the schedules.

Practice Test III-A
1. ____ percent of the employees killed on the job are men.
A. 45
B. 60
C. 75
D. 90
2. A(n) _____ employee is more likely to be involved in an accident than a(n) ______ employee.
A. older; younger
B. unhealthy; healthy
C. disabled; non-disabled
D. high IQ; low IQ
3. Which of the following is NOT a criterion for warning signs?
A. a signal word
B. a hazard statement
C. a fear appeal
D. a statement of consequences
4. All of the following steps have been used by many organizations to deal with drug use on the job, EXCEPT:
A. screening all job applicants using drug tests and other means.
B. detecting employees who are using or selling drugs on the job.
C. stating clearly the organization’s policy concerning drug use.
D. requiring drug treatment for all employees caught using drugs on the job.
5. When a person is under stress
A. blood pressure falls.
B. adrenaline speeds up all bodily functions.
C. heart rate decreases.
D. less sugar is released into the bloodstream.
6. Which of the following is typical of the Type A person?
A. high self-esteem
B. low hostility
C. introversion
D. low achievement motivation

Practice Test III-B
1. According to I-O psychologists, which of the following is NOT a component of role ambiguity?
A. uncertainty about how promotions are made
B. uncertainty about standards of work evaluation
C. uncertainty about the methods for successful performance of the job
D. uncertainty about the timing or sequencing of work
2. Which of the following is NOT a component of burnout?
A. emotional exhaustion
B. depersonalization
C. low sense of personal accomplishment
D. high achievement motivation
3. Healthy workaholics
A. dislike their work.
B. suffer from stress as much as unhealthy workaholics.
C. may be a source of stress for others.
D. are driven by anxiety and insecurity.
4. Human anthropometry is defined as
A. the measurement of the physical structure of the body.
B. a system in which human and mechanical components operate together to accomplish a task.
C. the design of machines and equipment for human use.
D. a training program of positive reinforcement to reward employees for desirable job behavior.
5. Which of the following is NOT another term for engineering psychology?
A. machine psychology
B. human factors
C. human engineering
D. ergonomics
6. ________ did the first empirical demonstration of the relationship between work tools and worker efficiency.
A. Lillian Gilbreth
B. Frank Gilbreth
C. Frederick Taylor
D. Walter Dill Scott

Practice Test III-C
1. Under which of the following conditions is auditory presentation of information more effective than visual presentation?
A. the message is long and difficult
B. the message is urgent
C. the message is not urgent
D. the message consist of assorted items of information presented simultaneously
2. The most common check reading display is the
A. digital readout
B. open-window design
C. warning light
D. vertical scale
3. Which of the following in NOT an advantage of industrial robots?
A. low per-hour operating costs
B. high and consistent performance of repetitive work
C. reduction in number of workers per unit output
D. enhancement of group cohesiveness
4. Which of the following is NOT a projective technique used by consumer psychologists?
A. shape codings
B. psychodrawings
C. analogies
D. personifications
5. In testing ad effectiveness with sales tests
A. consumer choice in simulated markets is observed.
B. sales in areas exposed to ads are compared with sales in areas not exposed to ads.
C. subjects indicate their choices on questionnaires.
D. sales in different socioeconomic areas are compared.
6. Which of the following is NOT one of the ways that older consumers differ from younger ones?
A. They read more newspapers and magazines.
B. They rely more on salespersons when they shop.
C. They have a stronger preference for news and sports programs.
D. They rely less on mass media advertising for information.

3.
4.
5.
6.
Practice Test I-A
1.
2. a d b a b c
Practice Test I-B
1. b
2. a
3.
4.
5.
6. d c d a
Practice Test I-C
1. d
2.
3.
4.
5.
4.
5.
6.
6. c
Practice Test II-A
1.
2.
3. c a b b d c c a c b
6.
Practice Test II-B
1. d
2. d
3.
4.
5. c b c c
Answer Key
Practice Test II-C
1. b
2.
3. c c
4.
5.
6. c a a
Practice Test III-A
1. d
2.
3.
4.
5. b c d d
6. a
Practice Test III-B
3.
4.
5.
6.
1.
2.
3.
4.
5.
6. a d c a a c
Practice Test III-C
1. b
2. c d a b d