Annie De Jesus-Hong
Block 18, Lot 49, Narra Avenue, Woodlands Subdivision,
Barangay Cupang, Antipolo City, Rizal, 1870
(+63906) 1569736 / (+63912) 4993554
(+632) 6475330
anniedjhong@yahoo.com
_____________________________________________________________________
Creative • Dedicated • Positive • Charismatic • Ambitious
Objective: To Join the Front office, House keeping, Food and Beverage
Department of a Cruise Ship as an Outgoing, Dedicated Cruise Staff
Profile: Active and responsible customer service representative with two years of
experience working within the business process outsourcing company and one year
experience working as a guest service officer/food and beverage assistant in
hospitality industry. Extensive background in providing outstanding customer service,
catering to a demanding clientele and providing top quality customer service that
exceeds guest expectations.
Languages: Filipino– mother tongue; English –intermediate; Fukien Chinese –basic
Qualifications:
• Social, positive, organized and team-oriented
• Dealing and communicating with different kinds of people
• Ability to handle pressure situations in a calm, confident manner
• Endlessly dedicated to provide a high quality service
• Familiar with the basic standards of service expected on board cruise ships
Employment Experience:
Convergys Analytics Solutions – Makati City, Philippines
June 2013 – Present
Customer Service Representative/Data Collection Interviewer
• Spent 4-8 hours per day interacting with respondents/clients over the phone,
fulfilling their requests and ensuring total satisfaction with their services
• Solved client’s problems myself or sought the assistance of the appropriate
department to ensure quick and suitable action was taken
• Call on behalf of different companies deal and communicate with different kinds of people
in the United States to evaluate the level of satisfaction and gather personal data and feed
back in different services that they have.
• Taking note of the respondent’s problem and pass along directly to the client
Lido De Paris Hotel
June 2012 –June 2013
Guest Service Officer/Food and Beverage Assistant
Multifunctional member of the Front Office team dedicated to offering top quality
service to our domestic and international guests
• Responsible for handling all guest check-ins, the efficient resolution of issues and
managing the on-site Business Center
• Prepared and maintained appropriate guest manifests as required by law
• Welcoming and greeting of all incoming guests
• Providing basic assistance in Food and Beverage Department
• Responsible for keeping the area clean and neat
• Buss in and out as well as taking orders
On The Job Trainings
Ground Steward Land Based / Vessel Based Training
Location: Pier 4, North Harbor Manila
Duration: January 2015 - March 2015
NEGRENSE in partnership with 2GO TRAVEL

Land based and Vessel based training House Keeping, Cleaning, Set up and Boarding
Team at M/V St. John Paul II, M/V St. Michael, M/V St. Assisi of Hippo, M/V St.
Francis of Xavier and M/V. St. Joan of Arc at Pier 4 North Harbor Manila.

As a ground steward I am part of the Cleaning and Boarding Team. On the cleaning
team I am responsible on making my assigned area clean and sanitize, Making sure to
apply the basic cleaning procedures, and meeting the right standard set up on each
accommodation.

On the other hand being part of the Boarding Team I am responsible on welcoming
the passengers, checking their tickets and assisting them on their respective
accommodation.
Actual Shipboard Training
Apprenticeship by Experience at M/V ST. JOHN PAUL II
Destination: (Manila – Cebu – Cagayan)
Duration: December 2014
2GO TRAVEL partnership with OCEAN LINK INSTITUTE
On Board Training, Front office Department, House Keeping Department, Food
and Beverage Department.

As a trainee under Front Office Department I am responsible on welcoming the
passengers, check ins and check outs record of the passengers, making sure to give
their needs, recording the number of passengers and the availability of the
accommodations, keeping the rooms keys, paging some reminders like safety
reminders, breakfast, lunch, dinner schedules, location updates and other
announcements. I am also responsible on taking immediate action on passenger
complaints and giving out information about the ships facilities.

As a trainee under House-Keeping Department I am responsible on keeping my
assigned accommodation clean and safe from any hazards, making sure to apply the
basic cleaning procedures any time and follow up from time to time. I am also
responsible on making sure on meeting the right standard of setting up the bunks at
the state rooms, cabins, tourist, and first class to economy class accommodations.

As a trainee at Food and Beverage Department I am responsible on making sure
that the area was clean and furnished. I am responsible on setting up the tables, taking
orders, reserving, bussing out, and portioning food and making sure to keep the food
clean and safe to eat.
On The Job Training Hotel
Discovery Suites (Four Star Hotel)
25 Asian Development Bank Avenue, Ortigas Center, Pasig City, N.C.R. 1605,
Philippines
Finance Department: Finance Associate Trainee

(Cost Control, Finance, Purchasing, Accounts Payable) Trainee

As a trainee I am responsible on those four departments on making purchase orders,
confirming orders, making sure that orders and needs of each hotel department will
be ordered and will arrived at the right schedule.

Human Resources Department: Human Resources Associate Trainee

As a Human Resources Associate Trainee I am responsible on everyday work flow of
the department. From Scheduling Interviews, conducting Initial Interviews,
processing employee’s needs and requirements, recording each department employee
performance, doing presentations under human resources and hotel town-hall
meetings and other paper billing recording work.

Total of 600 completed Hours on both departments on June, 2014 to September,
2014
Education:
Bachelor of Hospitality Management major in Cruise line Operation
(2011 – 2015) / Graduate
Eulogio “Amang” Rodriguez Institute of Science and Technology
Nagtahan, Sampaloc, Manila, Philippines
Special Course
Institute: T.E.S.D.A
Course: National Certificate II in
Front Office Department
(Technical Education and Skills Development Authority)
Qualification: Certificate
Valid Until: 2019
Institute: T.E.S.D.A
Course: National Certificate II in
Food and Beverage
(Technical Education and Skills Development Authority)
Qualification: Certificate
Valid Until: 2019
Seminars And Trainings

EVENT MANAGEMENT
Paco Catholic High School
January 2014

HOUSEKEEPING WITH BED MAKING DEMO AND F&B SERVICES
Astoria Plaza, City of Pasig, Philippines on February 13-14, 2012

Golden Dragon Restaurant, Subic International Hotel Corporation
February 7, 2013

Stress Management
Sen. Gil, J. Puyat Ave., Cor. Roxas Blvd., Pasay City on October 8, 2011

BASIC HOTEL OPERATIONS SEMINAR

FRONT OFFICE TRAINING, BAR AND MIXOLOGY TRAINING

AND CAREER OPPORTUNITIES IN HOSPITALITY INDUSTRY
Other Skills & Interests:
• Proficient with Microsoft Office, Photoshop and Power point presentations
• Very Flexible in terms of providing a high quality service in Housekeeping, Front
office and food and beverage Department
• Reading interesting things, travel and exploring, cleaning
Personal Particulars
Date of Birth: November 19, 1991
Age: 23 Years Old
Marital Status: Single
Height: 5’2 Feet / 157cm
References:
Mats Loo
Director and Instructor of First Gourmet Academy
(+632) 9519655
Ma. Josephine Mangao Bancoro
Team Leader Supervisor of Convergys Philippines
(+63998) 2729332
I hereby certify that the above information is true and correct.
Annie De Jesus-Hong