COMPETENCY-BASED
CURRICULUM
Sector:
HEALTH, SOCIAL AND OTHER COMMUNITY DEVELOPMENT SERVICES
Qualification:
BARANGAY HEALTH SERVICES NC II
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
East Service Road, South Superhighway, Taguig City, Metro Manila
Table of Contents
Page
A.
Course Design ........................................................................................................ 1-7
B.
Modules of Instruction ......................................................................................... 8-111
BASIC COMPETENCIES MODULES ........................................................................ 8

Participating in Workplace Communication...................................................... 9-13

Working in a Team Environment .................................................................... 14-16

Practicing Career Professionalism ................................................................. 17-20

Practicing Occupational Health and Safety Procedures................................. 21-25
COMMON COMPETENCIES MODULES ................................................................ 26

Implementing and monitor infection control policies and procedures ............. 27-30

Responding effectively to difficult/challenging behavior ................................. 31-34

Applying basic first aid ................................................................................... 35-38

Maintaining high standards of patient services .............................................. 39-43
CORE COMPETENCIES MODULES....................................................................... 44

Working within a community development framework ................................... 45-50

Preparing for work in the community.............................................................. 51-57

Supporting community resources .................................................................. 58-66

Providing primary/residential care .................................................................. 67-72

Supporting community participation ............................................................... 73-77

Recruiting and coordinating volunteers .......................................................... 78-82

Responding holistically to client issues .......................................................... 83-94

Developing and providing health education program in the community ....... 95-101
 Implementing health promotion and community interventions ................... 102-111
COURSE DESIGN
COURSE TITLE
:
Barangay Health Service NC II
NOMINAL DURATION
:
560 Hours
COURSE DESCRIPTION :
The course is designed to develop the knowledge, skills and attitudes of Barangay
Health Service NC II in accordance with industry standards. It covers core competencies
to: work within a holistic community development framework, prepare for worker in the
community service industry, support community resources, provide primary residential care,
support community participations, recruit and coordinate project and implement health
promotion and community intervention.
ENTRY REQUIREMENTS:
Trainees or students wishing to enroll in this course qualification should possess the
following requirements:
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16 years old and above
Must pass the trainability/aptitude test
Can communicate effectively both orally and in written form
Physically, emotionally and mentally fit
Can perform basic mathematical computation
Preferably based in a certain barangay
With good reputation in the community
This list does not include specific institutional requirements such as educational attainment,
appropriate work experience, and others that may be required of the trainees by the school
or training center delivery this TVET program.
CBC Barangay Health Services NC II
-1-
COURSE STRUCTURE:
BASIC COMPETENCIES
(26 hours)
Units of
Competency
Module Title
1. Participate in
workplace
communication
1.1 Participating in
workplace
communication
Learning Outcomes
1.1.1
1.1.2
1.1.3
2. Work in a team
environment
2.1 Working in a
team
environment
2.1.1
2.1.2
3. Practice career 3.1 Practicing
professionalism
career
professionalism
2.1.3
3.1.1
3.1.2
3.1.3
4. Practice
occupational
health and
safety
procedures
4.1 Practicing
occupational
health and
safety
procedure
4.1.1
4.1.2
4.1.3
4.1.4
Nominal
Duration
Obtain and convey
4 hours
workplace information
Participate in workplace
meeting and discussion
Complete relevant workrelated documents
Describe and identify team
4 hours
role and responsibility
Identify own role and
responsibility within team
Work as a team member
Integrate personal
6 hours
objectives with
organizational goals.
Set and meet work
priorities.
Maintain professional
growth and development.
Identify hazards and risks
12 hours
Evaluate hazards and risks.
Control hazards and risks.
Maintain occupational
health and safety
awareness.
COMMON COMPETENCIES
(42 hours)
Units of
Competency
Module Title
1. Implement and 1.1 Implementing
monitor
and monitoring
infection control
infection
policies and
control policies
procedures
and
procedures
Learning Outcomes
1.1.1
1.1.2
1.1.3
CBC Barangay Health Services NC II
Nominal
Duration
Provide information to the
10 hours
work group about the
organization’s infection
control policies and
procedures
Integrate the organization’s
infection control policy and
procedure into work
practices.
Monitor infection control
performance and
implement improvements in
practices.
-2-
Units of
Competency
Module Title
2. Respond
effectively to
difficult/
challenging
behavior
3. Apply basic first
aid
2.1 Responding
effectively to
difficult/
challenging
behavior
3.1 Applying basic
first aid
Learning Outcomes
2.1.1
2.1.2
2.1.3
3.1.1
3.1.2
3.1.3
4. Maintain high
standard of
patient services
4.1 Maintaining
high standard
of patient
services
4.1.1
4.1.2
4.1.3
4.1.4
Nominal
Duration
Plan responses
10 hours
Apply appropriate
responses
Report and review
incident/s
Assess the situation
12 hours
Apply basic first aid
techniques
Communicate details of the
incident/event
Communicate appropriately 10 hours
with client/patients
Establish and maintain
good interpersonal
relationship with
clients/patients
Act in a respectful manner
at all times
Evaluate own work to
maintain high standard of
client/patient services
CORE COMPETENCIES
(492 hours)
Units of
Competency
1. Work within a
community
development
framework
Nominal
Duration
Module Title
Learning Outcomes
1.1 Working within
a community
development
framework
1.1.1. Operate / work within a
community development
framework
1.1.2. Work with individuals and
groups to achieve
community development
outcomes
1.1.3. Address individual issues
arising when working within
a community development
framework
1.1.4. Work effectively with
diversity in the community
60 hours
2.1.1 Access industry information
and applicable local and
national legislative
guidelines
2.1.2 Identify future
career/occupations
opportunities in the
community
2.1.3 Work in a team at all times
32 hours
2. Prepare for
2.1 Preparing for
work in the
work in the
community
community
service industry
service
industry
CBC Barangay Health Services NC II
-3-
Units of
Competency
3.
Support
community
resources
Module Title
Learning Outcomes
Nominal
Duration
3.1 Supporting
community
resources
3.1.1 Develop an information
base of community
resources
3.1.2 Establish a working
relationship with key people
3.1.3 Apply strategies for linking
people
3.1.4 Maintain community
facilities and resources
4. Provide
primary /
residential
care
4.1 Providing
primary/
residential care
4.1.1 Outline terms of placement
60 hours
with client in care
4.1.2 Provide / mobilize domestic
Support
4.1.3 Provide for client education,
support and development
4.1.4 Contribute to reintegration of
client
5.
Support
community
participation
5.1. Supporting
community
participation
5.1.1. Work with individuals /
groups/ community to
promote participation
5.1.2. Support existing community
activities
6.
Recruit and
coordinate
volunteers
6.1 Recruiting and
coordinating
volunteers
7.
Respond
holistically to
client issues
7.1 Responding
holistically to
client issues
6.1.1 Identify the needs and roles 60 hours
for volunteers in the
community organization/s.
6.1.2 Recruit volunteers
6.1.3 Orient volunteers to the
organization/s
6.1.4 Monitor performance of
volunteers
7.1.1 Evaluate the range of issues 60 hours
impacting on the client and
on the delivery of
appropriate service
7.1.2 Determine the course of
action to be followed
7.1.3 Establish interpersonal
relationship with the client
that will enable all issues to
be address
7.1.4 Provide a brief intervention
as required
7.1.5 Respond appropriately to
people who are vulnerable
and at significant risk
7.1.6 Evaluate effectiveness of
services provided to meet
client needs
CBC Barangay Health Services NC II
50 hours
50 hours
-4-
Units of
Competency
Module Title
Learning Outcomes
8.1.1 Develop the health
education program
8.1.2 Organize the participants in
the program
8.1.3 Coordinate the health
teaching program
9.1.1 Identify community issues in
preventive health care
9.1.2 Working within the
educational framework of
health promotion
9.1.3 Identify the health program/
activity required
9.1.4 Prepare program / activity
plan
9.1.5 Deliver program / activity
9.1.6 Evaluate program / activity
8.
Develop and
provide health
education
program in the
community
8.1 Developing
and providing
health
education in
the community
9.
Implement
health
promotion and
community
intervention
9.1 Implementing
health
promotion and
community
intervention
Nominal
Duration
60 hours
60 hours
RESOURCES:
Equipment
 Weighing scale
 Oxygen gauges
 Oxygen tanks
 Blood pressure apparatus
 Stethoscope
 Ambu bag
 Cardiac board
 Cabinets (steel) for records
Tools/accessories
 Monkey wrench
 Screw driver
 Flashlight
 Radiophone
Supplies and materials
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First Aid Kit
cotton balls
gauze
elastic bandage
1 inch
½ inch
plaster
forceps
scissors
suction catheter
thermometer
penlight
splints
CBC Barangay Health Services NC II
-5-
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Drugs
Ammonia
Antiseptic solution
Hydrogen peroxide
Betadine
70% alcohol
Antipuretics
Oresol-anti- disorder
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Office Supplies
Bond papers
Folder
Ballpen/pencil
Paper clips
Nutrition chart
Growth chart
Manila paper
Forms (for patient’s record)
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Office Supplies
Broom, Tambo, Tingting
Floor mop
Soap/detergent
Waste cans (color coded)
Basins
ASSESSMENT METHODS:
 Observation and oral questioning
 Observation of performance
 Demonstration and oral questioning
 Practical examination
 Case work reports
 Interview
 Third party report
 Portfolio
 Lecturette
 Role playing
COURSE DELIVERY:
 Lecture/Dscussion
 Demonstration
 Case studies
 Film showing
 Field visitation to local barangay
 Simulation of work place
 On the job training and practice
 Assignment
 Work plans and schedules
 Role play
CBC Barangay Health Services NC II
-6-
TRAINERS QUALIFICATIONS – HEALTH SERVICE SECTOR
BARANGAY HEALTH SERVICES - NC II
TRAINER QUALIFICATION (TQ II)
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Must be a licensed doctor, registered nurse or certified emergency medical
technician or certified midwife with background/orientation on health care services
Must have undergone training in Training Methodology II (TM II)
Must be mentally, emotionally and physically fit
Must be of good moral character
Must have at least 2 years experience in the health service industry
CBC Barangay Health Services NC II
-7-
MODULES OF INSTRUCTION
BASIC COMPETENCIES
BARANGAY HEALTH SERVICES NC II
BASIC COMPETENCY
:
PARTICIPATE IN WORKPLACE COMMUNICATIONS
MODULE TITLE
:
PARTICIPATING IN WORKPLACE COMMUNICATIONS
MODULE DESCRIPTOR :
This module covers the knowledge, skills and attitudes
required to obtain, interpret and convey information in
response to workplace requirements.
NOMINAL DURATION
:
4 hours
PREREQUISITE
:
Receive and Respond to Workplace Communication. (NCI)
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the students/ trainees must be able to:
LO1. Obtain and convey workplace information
LO2. Complete relevant work related documents.
LO3. Participate in workplace meeting and discussion.
CBC Barangay Health Services NC II
- 10 -
LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION
ASSESSMENT CRITERIA:
1. Specific relevant information is accessed from appropriate sources.
2. Effective questioning and active listening and speaking are used to gather and
convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are identified
and followed.
6. Defined work procedures for the location and storage of information are used.
7. Personnel interaction is carried out clearly and concisely.
CONTENTS:
 Parts of speech
 Sentence construction
 Effective communication
CONDITION:
The students/ trainees must be provided with the following:
 Writing materials (pen & paper)
 References (books)
 Manuals
METHODOLOGIES:
 Group discussion/interaction
 Assignment method
 Competency-based learning materials method
ASSESSMENT METHODS:
 Written test
 Practical performance test
 Interview
CBC Barangay Health Services NC II
- 11 -
LO2. COMPLETE RELEVANT WORK RELATED DOCUMENTS
ASSESSMENT CRTERIA:
1. Ranges of forms relating to conditions of employment are completed accurately
and legibly.
2. Workplace data is recorded on standard workplace forms and documents.
3. Basic mathematical process is used for routine calculations.
4. Errors in recording information on forms. Documents are identified and rectified.
5. Reporting requirements to superior are completed according to enterprise
guidelines.
CONTENTS:
 Basic mathematics
 Technical writing
 Types of forms
CONDITION:
The students/trainees must be provided with the following:
 Paper
 Pencils / ball pen
 Reference books
 Manuals
METHODOLOGIES:
 Group discussion/Interaction
 Assignment method
 Competency-based learning materials method
ASSESSMENT METHODS:
 Written test
 Practical! performance test
 Interview
CBC Barangay Health Services NC II
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LO3. PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION
ASSESSMENT CRITERIA:
1. Team meetings are attended on time.
2. Own opinions are clearly expressed and those of others are listened to without
interruption.
3. Meeting inputs are consistent with the meeting purpose and establish protocols.
4. Workplace interaction are conducted in a courteous manner appropriate to
cultural background and authority in the enterprise procedures.
5. Questions about simple routine workplace procedures and matters concerning
conditions of employment are asked and responded.
6. Meeting outcomes are interpreted and implemented.
CONTENTS:
 Sentence construction
 Technical writing
 Recording information
CONDITION:
The students/trainees must be provided with the following:
 Paper
 Pencils/ball pen
 References (books)
 Manuals
METHODOLOGIES:
 Group discussions/interaction
 Assignment method
 Competency-based learning materials method
ASSESSMENT METHODS:
 Written test
 Practical / performance test
 Interview
CBC Barangay Health Services NC II
- 13 -
BASIC COMPETENCY
:
WORK IN A TEAM ENVIRONMENT
MODULE TITLE
:
WORKING IN A TEAM ENVIRONMENT
MODULE DESCRIPTOR :
This module covers the knowledge, skills, and attitudes
required in order to relate in a work-based environment.
NOMINAL DURATION
4 hours
:
QUALIFICATION LEVEL :
NC II
PREREQUISITE
TEAMWORK (NC I)
:
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/ trainees must be able to:
LO1. Describe and identify team role and responsibility in a team.
LO2. Describe work as a team.
CBC Barangay Health Services NC II
- 14 -
LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM
ASSESSMENT CRITERIA:
1.
2.
3.
4.
5.
Role and objective of the team is identified.
Team parameters, relationships and responsibilities are identified.
Individual role and responsibilities within team environment are identified.
Roles and responsibilities of other team members are identified and recognized.
Reporting relationships within team and external to team are identified.
CONTENTS:
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Team role.
Relationship and responsibilities
Role and responsibilities with team environment.
Relationship within a team.
CONDITION:
The students/ trainees must be provided with the following:
 SOP of workplace
 Job procedures
 Client / supplier instructions
 Quality standards
 Organizational or external personnel
METHODOLOGIES:
 Group discussion/interaction
 Case studies
 Simulation
ASSESSMENT METHODS:
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Written test
Observation
Simulation
Role playing
CBC Barangay Health Services NC II
- 15 -
LO2. DESCRIBE WORK AS A TEAM MEMBER
ASSESSMENT CRITERIA:
1. Appropriate forms of communication and interactions are undertaken.
2. Appropriate contributions to complement team activities and objectives were
made.
3. Reporting using standard operating procedures followed.
4. Development of team work plans based from role team were contributed.
CONTENTS:
 Communication process
 Team structure / team roles
 Group planning and decision making
CONDITION:
The students I trainees must be provided with the following:
 SOP of workplace
 Job procedures
 Organization or external personnel
METHODOLOGIES:
 Group discussion/interaction
 Case studies
 Simulation
ASSESSMENT METHODS:
 Observation of work activities
 Observation through simulation or role play
 Case studies and scenarios.
CBC Barangay Health Services NC II
- 16 -
BASIC COMPETENCY
:
PRACTICE CAREER PROFESSIONALISM
MODULE TITLE
:
PRACTICING CAREER PROFESSIONALISM
MODULE DESCRIPTOR :
This module covers the knowledge, skills and attitudes in
promoting career growth and advancement, specifically; to
integrate personal objectives with organizational goals set
and meet work priorities and maintain professional growth
and development.
NOMINAL DURATION
6 hours
:
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/student must be able to:
LO1. Integrate personal objectives with organizational goals
LO2. Set and meet work priorities
LO3. Maintain professional growth and development
CBC Barangay Health Services NC II
- 17 -
LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS
ASSESSMENT CRITERIA:
1. Personal growth and work plans towards improving the qualifications set for
professionalism are achieved.
2. Intra- and interpersonal relationship in the course of managing oneself based on
performance evaluation is maintained.
3. Commitment to the organization and its goal is demonstrated in the performance
of duties.
4. Practice of appropriate personal hygiene is observed.
5. Job targets within key result areas are attained.
CONTENTS:
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Personal Development-Social Aspects: Intra and Interpersonal Development
Organizational Goals
Personal Hygiene and Practices
Code of Ethics
CONDITION:
The students/trainees must be provided with the following:
 Workplace
 Code of Ethics
 Organizational Goals
 Hand outs and PD-Social Aspects
 CD’s, VHS tapes, transparencies
METHODOLOGIES:
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Group discussion/interaction
Simulation
Demonstration/practical hands-on exercises
Competency-based learning materials method
ASSESSMENT METHODS:
 Role play
 Interview
 Written examination
CBC Barangay Health Services NC II
- 18 -
LO2. SET AND MEET WORK PRIORITIES
ASSESSMENT CRITERIA:
1. Competing demands to achieve personal, team and organizational goals and
objectives are prioritized.
2. Resources are utilized efficiently and effectively to manage work priorities and
commitments.
3. Practices and economic use and maintenance of equipment and facilities are
followed as per established procedures.
4. Job targets within key result areas are attained.
CONTENTS:
 Organizational KRAs
 Work Values and Ethical Standards
 Company policies on the use and maintenance of equipment
CONDITION:
The students/ trainees must be provided with the following
 Organizational KRA
 Work values and ethics
 Company policies and standards
 Sample job targets
 Learning Guides
 CD’s, VHS tapes, transparencies
METHODOLOGIES:
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Group discussion/interaction
Structured activity
Demonstration/practical hands-on exercises
Competency-based learning materials method
ASSESSMENT METHODS:
 Role play
 Interview
 Written examination
CBC Barangay Health Services NC II
- 19 -
LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT
ASSESSMENT CRITERIA:
1. Training and career opportunities relevant to the job requirements are identified
and availed.
2. Licenses and/or certifications according to the requirements of the qualifications
are acquired and maintained
3. Fundamental rights at work including gender sensitivity are manifested/observed
4. Training and career opportunities based on the requirements of industry are
completed and updated.
CONTENTS:
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Qualification Standards
Gender and Development (GAD) Sensitivity
Professionalism in the Workplace
List of Professional Licenses
CONDITION:
The students/ trainees must be provided with the following:
 Quality Standards
 GAD handouts
 CD’s, VHS tapes on Professionalism in the Workplace
 Professional Licenses samples
METHODOLOGIES:
 Group discussion/interaction
 Film viewing
 Role play/simulation
ASSESSMENT METHODS:
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Demonstration
Interview
Written examination
Portfolio assessment
CBC Barangay Health Services NC II
- 20 -
BASIC COMPETENCY
:
PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
MODULE TITLE
:
PRACTICING OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
MODULE DESCRIPTOR :
This module covers the knowledge, skills and attitudes
required to comply with the regulatory and organizational
requirements for occupational health and safety such as
identifying, evaluating and maintaining OH & S awareness.
NOMINAL DURATION
12 hours
:
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/student must be able to:
LO1. Identity hazards and risks
LO2. Evaluate hazards and risks
LO3. Control hazards and risks
LO4. Maintain occupational health and safety awareness
CBC Barangay Health Services NC II
- 21 -
LO1. IDENTIFY HAZARDS AND RISKS
ASSESSMENT CRITERIA:
1. Workplace hazards and risks are identified and clearly explained.
2. Hazards/Risks and its corresponding indicators are identified in with the company
procedures.
3. Contingency measures are recognized and established in accordance with
organizational procedures.
CONTENTS:
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Hazards and risks identification and control
Organizational safety and health protocol
Threshold limit value (TLV)
OHS indicators
CONDITION:
The students/ trainees must be provided with the following:
 Workplace
 PPE
 Learning Guides
 Handouts
 Organizational Safety and Health Protocol
 OHS Indicators
 Threshold Limit Value
 Hazards/Risk Identification and Control
 CD’s, VHS tapes, transparencies
METHODOLOGIES:
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Group discussion/Interaction
Simulation
Symposium
Group dynamics
ASSESSMENT METHODS:
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Situation analysis
Interview
Practical examination
Written examination
CBC Barangay Health Services NC II
- 22 -
LO2. EVALUATE HAZARDS AND RISKS
ASSESSMENT CRITERIA:
1. Terms of maximum tolerable limits are identified based on threshold limit values
(TLV)
2. Effects of hazards are determined.
3. OHS issues and concerns are identified in accordance with workplace
requirements and relevant workplace OHS legislation.
CONTENTS:
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
TLV table
Phil OHS Standards
Effects of hazards in the workplace
Ergonomics
Employees Compensation Commission (ECC) regulations
CONDITION:
The students/trainees must be provided with the following
 Handout on
- Phil. OHS Standards
- Effects of hazards in the workplace
- Ergonomics
- ECC regulations
 TLV Table
 CD’s, VHS tapes, transparencies
METHODOLOGIES:
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Group discussion/interaction
Situation analysis
Symposium
Film viewing
Group dynamics
ASSESSMENT METHODS:



Interview
Written examination
Simulation
CBC Barangay Health Services NC II
- 23 -
LO3. CONTROL HAZARDS AND RISKS
ASSESSMENT CRITERIA:
1. OHS procedures for controlling hazards and risk are strictly followed.
2. Procedures in dealing with workplace accidents, fire and emergencies are
followed in accordance with the organization’s OHS policies.
3. Personal protective equipment is correctly used in accordance with organization’s
OHS procedures and practices.
4. Procedures in providing appropriate assistance in the event of workplace
emergencies are identified in line with the established organizational protocol.
CONTENTS:
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
Safety Regulations
Clean Air Act
Electrical and Fire Safety Code
Waste management
Disaster Preparedness and Management
Contingency Measures and Procedures
CONDITION:
The students/trainees must be provided with the following:
 Handouts on
- Safety Regulations
- Clean Air Act
- Electrical and Fire Safety Code
- Waste management
- Disaster Preparedness and Management
- Contingency Measures and Procedures
- OHS Personal Records
 PPE
 CD’s, VHS tapes, transparencies
METHODOLOGIES:
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Group discussion/interaction
Symposium
Film viewing
Group dynamics
Self pace
ASSESSMENT METHODS:

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

Written
Interview
Case/situation analysis
Simulation
CBC Barangay Health Services NC II
- 24 -
LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS
ASSESSMENT CRITERIA:
1. Procedures in emergency related drill are strictly followed in line with the
established organization guidelines and procedures.
2. OHS personal records are filled up in accordance with workplace requirements.
3. PPE are maintained in line with organization guidelines and procedures.
CONTENTS:


Operational health and safety procedure, practices and regulations
Emergency-related drills and training
CONDITION:
The students/trainees must be provided with the following:





Workplace
PPE
OHS personal records
CD’s, VHS tapes, transparencies
Health record
METHODOLOGIES:





Group discussion/interaction
Simulation
Symposium
Film viewing
Group dynamics
ASSESSMENT METHODS:




Demonstration
Interview
Written examination
Portfolio assessment
CBC Barangay Health Services NC II
- 25 -
MODULES OF INSTRUCTION
COMMON COMPETENCIES
BARANGAY HEALTH SERVICES NC II
UNIT OF COMPETENCY :
IMPLEMENT AND MONITOR INFECTION CONTROL
POLICIES AND PROCEDURES
MODULE TITLE
IMPLEMENTING AND MONITORING INFECTION
CONTROL POLICIES AND PROCEDURES
:
MODULE DESCRIPTION :
This unit is concerned with infection control responsibilities of
employees with supervisory accountability to implement and
monitor infection control policy and procedures in a specific
work unit or team within an organization. This unit does not
apply to a role with organization-wide responsibilities for
infection control policy and procedure development,
implementation or monitoring.
NOMINAL DURATION
10 hours
:
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/student must be able to:
LO1. Provide information to the work group about the organization’s infection control
policies and procedures
LO2. Integrate the organization’s infection control policy and procedure into work practices
LO3. Monitor infection control performance and implement improvements in practices
CBC Barangay Health Services NC II
- 27 -
LO1. PROVIDE INFORMATION TO THE WORK GROUP ABOUT THE
ORGANIZATION’S INFECTION CONTROL POLICIES AND PROCEDURES
ASSESSMENT CRITERIA:
1. Relevant information about the organization’s infection control policy and
procedures, and applicable industry codes of practice are accurately and clearly
explained to the work group.
2. Information about identified hazards and the outcomes of infection risk
assessments is regularly provided to the work group.
3. Opportunity is provided for the work group to seek further information on
workplace infection control issues and practices.
CONTENT:

Infection control policy and procedures and relevant industry codes of practice
CONDITIONS:
Students/ trainees must be provided with the following:



Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
Material relevant to the proposed activity and tasks
CBC Barangay Health Services NC II
- 28 -
LO2. INTEGRATE THE ORGANIZATION’S INFECTION CONTROL POLICY AND
PROCEDURE INTO WORK PRACTICES
ASSESSMENT CRITERIA:
1. Infection control policy and procedures are implemented by supervisor and
members of the work group.
2. Liaison is maintained with person responsible for organization-wide infection
control.
3. The Supervisor’s coaching support ensures that individuals/teams are able to
implement infection control practices.
4. Work procedures are adopted to reflect appropriate infection control practice.
5. Issues raised through consultation are dealt with and resolved promptly or
referred to the appropriate personnel for resolution.
6. Workplace procedures for dealing with infection control risks and hazardous
events are implemented whenever necessary.
7. Employees are encouraged to report infection risks and to improve infection
control procedures.
CONTENTS:




Infection control policy and procedures
Management systems and procedures for infection control.
Transmission and control of Communicable diseases
Risk control measures
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
Material relevant to the proposed activity and tasks
CBC Barangay Health Services NC II
- 29 -
LO3. Monitor infection control performance and implement improvements in
practices
ASSESSMENT CRITERIA:
1. Infection control hazardous events are investigated promptly to identify their
cause in accordance with organization policy and procedures.
2. Work procedures to control infection risks are monitored to ensure compliance.
3. Work procedures are regularly reviewed and adjusted to ensure improvements in
infection control practice.
4. Supervisor provides feedback to team and individuals on compliance issues,
changes in work procedures and infection control outcomes.
5. Training in work procedures is provided as required to ensure maintenance of
infection control standards.
6. Inadequacies in work procedures and infection control measures are identified,
corrected or reported to designated personnel.
7. Records of infection control risks and incidents are accurately maintained as
required.
8. Aggregate infection control information reports are used to identify hazards, to
monitor an improve risk control methods and to indicate training needs.
CONTENTS:


Organizational procedures for monitoring and training.
Basic understanding of communicable disease transmission.
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
Material relevant to the proposed activity and tasks
METHODOLOGIES:





Lecture/discussion
Group discussion
Demo return demo
Film viewing
Surface learning
ASSESSMENT METHODS:




Written exam
Interview/oral exam
Practical exam
Direct observation
CBC Barangay Health Services NC II
- 30 -
UNIT OF COMPETENCY :
RESPOND EFFECTIVELY TO DIFFICULT/CHALLENGING
BEHAVIOR
MODULE TITLE
RESPONDING EFFECTIVELY TO
DIFFICULT/CHALLENGING BEHAVIOR
:
MODULE DESCRIPTION :
This unit covers the knowledge, skills and attitudes to
effectively respond to difficult or challenging behavior of
patient.
NOMINAL DURATION
10 hours
:
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/student must be able to:
LO1. Plan responses
LO2. Apply response
LO3. Report and review incidents
CBC Barangay Health Services NC II
- 31 -
LO1. PLAN RESPONSES
ASSESSMENT CRITERIA:
1. Responses are planned to instances of difficult or challenging behavior to
maximize the availability of other appropriate staff and resources.
2. Specific manifestations of difficult or challenging behavior are identified and
strategies appropriate to these behaviors are planned as required.
3. Safety of self and others is given priority in responding to difficult or challenging
behavior according to institutional policies and procedures.
CONTENTS:


OSH and issues relating to difficult and challenging behavior
Institutional policies, procedures and strategies in dealing with difficult and
challenging behavior
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
Material relevant to the proposed activity and tasks
CBC Barangay Health Services NC II
- 32 -
LO2. APPLY RESPONSE
ASSESSMENT CRITERIA:
1. Difficult or challenging behavior is dealt with promptly, firmly and diplomatically in
accordance with institutional policy and procedures.
2. Communication is used effectively to achieve the desired outcomes in responding
to difficult or challenging behavior.
3. Appropriate strategies are selected to suit particular instances of difficult or
challenging behavior.
4. Employees are encouraged to report infection risks and to improve infection
control procedures.
CONTENTS:


Dealing with difficult or challenging behavior according to institutional policy and
procedures
Use company /institutional policy in reporting infection risks and improving
infection control procedures
CONDITIONS:
Students/ trainees must be provided with the following:



Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
Material relevant to the proposed activity and tasks
CBC Barangay Health Services NC II
- 33 -
LO3. REPORT AND REVIEW INCIDENTS
ASSESSMENT CRITERIA:
1. Incidents are reported according to institutional polices and procedures.
2. Incidents are reviewed with appropriate staff and suggestions appropriate to area
of responsibility are made.
3. Debriefing mechanisms and other activities are used and participated in.
4. Advice and assistance is sought from legitimate sources when appropriate.
CONTENTS:


Instructions and guidance of health professionals involved with the care of
patient/client
Institutional polices and procedures in reporting and reviewing incidents
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
Material relevant to the proposed activity and tasks
METHODOLOGIES:





Lecture/discussion
Group discussion
Demo return demo
Film viewing
Surface learning
ASSESSMENT METHODS:




Written exam
Interview/ oral exam
Practical exam
Direct observation
CBC Barangay Health Services NC II
- 34 -
UNIT OF COMPETENCY :
APPLY BASIC FIRST AID
MODULE TITLE
APPLYING BASIC FIRST AID
:
MODULE DESCRIPTION :
This unit covers the knowledge, skills and attitudes required
to provide an initial response where First Aid is required. In
this unit it is assumed that the First Aider is working under
supervision and/or according to established workplace First
Aid procedures and policies.
NOMINAL DURATION
12 hours
:
QUALIFICATION LEVEL :
NC II
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/student must be able to:
LO1. Assess the situation
LO2. Apply basic first aid techniques
LO3. Communicate details of the incident
CBC Barangay Health Services NC II
- 35 -
LO1. ASSESS THE SITUATION
ASSESSMENT CRITERIA:
1. Physical hazards to self and casualty’s health and safety are identified.
2. Immediate risks to self and casualty’s occupational health safety (OSH) are
minimized by controlling the hazard in accordance with OSH requirements.
3. Casualty’s vital signs and physical condition are assessed in accordance with
workplace procedures.
CONTENTS:


Basic anatomy and physiology
Company standard operating procedures (SOPs)
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
Material relevant to the proposed activity and tasks
CBC Barangay Health Services NC II
- 36 -
LO2. APPLY BASIC FIRST AID TECHNIQUES
ASSESSMENT CRITERIA:
1. First Aid management is provided in accordance with established First Aid
procedures.
2. Casualty is reassured in a caring and calm manner and made comfortable using
available resources.
3. First Aid assistance is sought from others in a timely manner and as appropriate.
4. Casualty’s condition is monitored and responded to in accordance with effective
First Aid principles and workplace procedures.
5. Details of casualty’s physical condition, changes in conditions, management and
response are accurately recorded in line with organizational procedures.
6. Casualty management is finalized according to his/her needs and First aid
principles.
CONTENTS:





Basic anatomy and physiology
Dealing with confidentiality
Knowledge of the First Aiders’ skills limitations
Consideration of the welfare of the casualty
Safe manual handling of casualty
CONDITIONS:
Students/ trainees must be provided with the following:
 Defibrillation units
 Pressure bandages
 Thermometers
 First Aid Kit
 Eyewash
 Thermal Blankets
 Pocket Face Masks
 Rubber Gloves
 Dressing
 Space device
 Cervical Collars
 Workplace location
 Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
 Material relevant to the proposed activity and tasks
CBC Barangay Health Services NC II
- 37 -
LO3. COMMUNICATE DETAILS OF THE INCIDENT
ASSESSMENT CRITERIA:
1. Appropriate medical assistance is requested using relevant communication
media and equipment.
2. Details of casualty’s condition and management activities are accurately
conveyed to emergency services/relieving personnel.
3. Reports to supervisors are prepared in a timely manner, presenting all relevant
facts according to established company procedures.
CONTENTS:




OSH legislation and regulations
Safe manual handling of casualty
Report preparation
Communication skills
CONDITIONS:
Students/ trainees must be provided with the following:
 Mobile phone
 Satellite phones
 HF/VHF radio
 Flags
 Flares
 Two-way radio
 Email
 Electronic equipment
 Workplace location
 Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
 Material relevant to the proposed activity and tasks
METHODOLOGIES:





Lecture/discussion
Group discussion
Demo return demo
Film viewing
Surface learning
ASSESSMENT METHODS:




Written exam
Interview/oral exam
Practical exam
Direct observation
CBC Barangay Health Services NC II
- 38 -
UNIT OF COMPETENCY :
MAINTAIN HIGH STANDARDS OF PATIENT SERVICES
MODULE TITLE
MAINTAINING HIGH STANDARDS OF PATIENT
SERVICES
:
MODULE DESCRIPTION :
This unit covers the knowledge, skills and attitudes required
in the maintenance of high standards of patient services.
NOMINAL DURATION
10 hours
:
QUALIFICATION LEVEL :
NC II
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/student must be able to:
LO1. Communicate appropriately with patients
LO2. Establish and maintain good interpersonal relationship with patients
LO3. Act in a respectful manner at all times
LO4. Evaluate own work to maintain a high standard of patient service
CBC Barangay Health Services NC II
- 39 -
LO1. COMMUNICATE APPROPRIATELY WITH PATIENTS
ASSESSMENT CRITERIA:
1. Effective communication strategies and techniques are identified and used to
achieve best patient service outcomes.
2. Complaints are responded to in accordance with organizational policy to ensure
best service to patients.
3. Complaints are dealt with in accordance with established procedures.
4. Interpreter services are accessed as required.
5. Action is taken to resolve conflicts either directly, where a positive outcome can
be immediately achieved, or by referral to the appropriate personnel.
6. Participation in work team is constructive and collaborative and demonstrates an
understanding of own role.
CONTENTS:


Roles and responsibilities of self and other workers within the organization
Dealing with complaints and conflict
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
Material relevant to the proposed activity and tasks
CBC Barangay Health Services NC II
- 40 -
LO2. ESTABLISH AND MAINTAIN GOOD INTERPERSONAL RELATIONSHIP WITH
PATIENTS
ASSESSMENT CRITERIA:
1. Rapport is established to ensure the service is appropriate to and in the best
interests of patients.
2. Effective listening skills are used to ensure a high level of effective
communication and quality of service.
3. Patient concerns and needs are correctly identified and responded to
responsibility and accordingly established procedures and guidelines.
4. Effectiveness of interpersonal interaction is consistently monitored and evaluated
to ensure best patient service outcomes.
CONTENTS:


Listening skills
Client/patient issues referred to appropriate health professional
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
Material relevant to the proposed activity and tasks
CBC Barangay Health Services NC II
- 41 -
LO3. ACT IN A RESPECTFUL MANNER AT ALL TIMES
ASSESSMENT CRITERIA:
1. Respect for differences is positively, actively and consistently demonstrated in all
work.
2. Confidentiality and privacy of patients is maintained.
3. Courtesy is demonstrated in all interactions with patients, visitors, carers and
family.
4. Assistance with the care of patients with challenging behaviors is provided in
accordance with established procedures.
5. Techniques are used to manage and minimize aggression.
CONTENTS:



Organizational policies and procedures for privacy and confidentiality of
information provided by patients and others
Procedures in caring of patients with challenging behaviors
Techniques in managing and minimizing aggression
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
Material relevant to the proposed activity and tasks
CBC Barangay Health Services NC II
- 42 -
LO4. EVALUATE OWN WORK TO MAINTAIN A HIGH STANDARD OF PATIENT
SERVICE
ASSESSMENT CRITERIA:
1. Advice and assistance is received or sought from appropriate sources on own
performance.
2. Own work is adjusted, incorporating recommendations that address performance
issues, to maintain the agreed standard of patient support.
CONTENTS:


Cultures relevant to the particular service
Institutional policy on patient rights and responsibilities
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
Material relevant to the proposed activity and tasks
METHODOLOGIES:





Lecture/discussion
Group discussion
Demo return demo
Film viewing
Surface learning
ASSESSMENT METHODS:




Written exam
Interview/oral exam
Practical exam
Direct observation
CBC Barangay Health Services NC II
- 43 -
MODULES OF INSTRUCTION
CORE COMPETENCIES
BARANGAY HEALTH SERVICES NC II
UNIT OF COMPETENCY :
WORK WITHIN THE COMMUNITY DEVELOPMENT
FRAMEWORK
MODULE TITLE
WORKING WITHIN THE COMMUNITY DEVELOPMENT
FRAMEWORK
:
MODULE DESCRIPTOR :
This unit covers knowledge, skills required for within the
community development framework. A community
development framework may include a range of methods
designed to strengthen and develop communities by
enhancing individual and group capacity to confidently
engage with community structures and to address problems
and issues.
Application of a community development framework may be
undertaken within the scope of or in conjunction with a range
of work roles/areas in the education activities and working
with groups to address issues.
NOMINAL DURATION
60 hours
:
QUALIFICATION LEVEL :
NC II
SUMMARY OF LEARNING OUTCOMES :
Upon completion of this module the trainee / candidate must be able to:
LO1. Operate/work within a community development program
LO2. Work with individuals and groups to achieve community development outcomes
LO3. Address individual issues arising when working within a community development
framework
LO4. Work effectively with diversity in the community
CBC Barangay Health Services NC II
- 45 -
LO1. OPERATE WITHIN A COMMUNITY DEVELOPMENT FRAMEWORK
ASSESSMENT CRITERIA:
1. Work undertaken reflected a current working knowledge and understanding of
community development vision and mission.
2. Work reflected a commitment to empowering individuals to resolve their issues
through enhancing skills, accessing appropriate support and working with others
in the community who share concerns and issues
3. Work is based on a demonstrated understanding of the interrelationships of the
needs and rights of the individual, the family, the community and society.
4. Work reflected a demonstrated understanding of the impact of current and
changing social, political and economic contexts
5. Work undertaken reflected an application of:
- Accepted standards of ethical practice
- The principles of social justice, human rights, anti discrimination and
confidentiality
- Relevant occupational health and safety and equal employment opportunity
principles and practices
- The impact of worker’s own value base and values within a community
development framework
CONTENTS:






Work roles and personal authority
Technical report writing
Reflective listening
Referral system
Communication skills and IPR skills
Community diagnosis
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
METHODOLOGIES:




Lecture
Case studies
Film showing
Field visitation to local Barangay
CBC Barangay Health Services NC II
- 46 -
ASSESSMENT METHODS:







Observation of work activities
Observation of simulation and/or role play
Written tasks
Relevant formal and information education / training courses
Case studies and scenarios
Interviews/questioning
Role play
CBC Barangay Health Services NC II
- 47 -
LO2. WORK WITH INDIVIDUALS AND GROUPS TO ACHIEVE COMMUNITY
DEVELOPMENT OUTCOMES
ASSESSMENT CRITERIA:
1. Details of relevant individual and group issues are identified.
2. Relevant approaches to working with individual and groups are assessed in
order to ensure needs are met
3. Relevant community structures are identified and utilized to maximize outcomes
for individuals and groups
4. Advice and information is provided to groups and individuals as required to
ensure they are fully informed about relevant issues and opportunities.
CONTENTS:






Work roles and personal authority
Technical report writing
Reflective listening
Referral system
Oral Communication skills
Community structured diagnosis
CONDITIONS:
Students/trainees must be provided with the following:


Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
 Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
METHODOLOGIES:




Lecture
Case studies
Film showing
Field visitation to local Barangay
ASSESSMENT METHODS:







Observation of work activities
Observation of simulation and/or role play
Written tasks
Relevant formal and information education / training courses
Case studies and scenarios
Interviews/questioning
Role play
CBC Barangay Health Services NC II
- 48 -
LO3. ADDRESS INDIVIDUAL ISSUES ARISING WHEN WORKING WITHIN A
COMMUNITY DEVELOPMENT FRAMEWORK
ASSESSMENT CRITERIA:
1. Appropriate interpersonal skills are employed to provide a first point of contract
where individual stories are heard and understood
2. The capacity to address individual issues is assessed
3. Appropriate referrals are provided both within and outside the organization to
ensure individual issues will be addressed
4. Relevant facilitation skills are employed to assist individuals to identify the most
appropriate course of action to ensure their issues are addressed
5. All work reflected knowledge and understanding of the impact to address
individual issues and meeting duty of care
CONTENTS:





Work roles
Technical report writing
Reflective listening
Referral system
IPR skills and oral communication skills
CONDITIONS:
Students/trainees must be provided with the following:
 Workplace location
 Tools and equipment
- Sound system
- Microphone
- Blackboard
 Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
METHODOLOGIES:




Lecture
Case studies
Film showing
Field visitation to local Barangay
ASSESSMENT METHODS:






Observation of work activities
Observation of simulation and/or role play
Written tasks
Relevant formal and information education/training courses
Case studies and scenarios
Interviews/questioning
CBC Barangay Health Services NC II
- 49 -
LO4. WORK EFFECTIVELY WITH DIVERSITY IN THE COMMUNITY
ASSESSMENT CRITERIA:
1. Application of work processes which aim to minimize the impact of own personal
biases and experiences are reflected.
2. Respect and understanding of individual work differences are reflected.
3. Recognition of the positive contribution of diversity of work in the community is
reflected.
4. Work processes are adapted as appropriate to meet the specific cultural and
linguistic needs of individuals.
CONTENTS:






Work roles and personal authority
Technical report writing
Reflective listening
Referral system
Communication skills and IPR skills
Community diagnosis
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
METHODOLOGIES:




Lecture
Case studies
Film showing
Field visitation to local Barangay
ASSESSMENT METHODS:







Observation of work activities
Observation of simulation and/or role play
Written tasks
Relevant formal and information education / training courses
Case studies and scenarios
Interviews/questioning
Role play
CBC Barangay Health Services NC II
- 50 -
UNIT OF COMPETENCY :
PREPARE FOR WORK IN THE COMMUNITY
MODULE TITLE
PREPARING FOR WORK IN THE COMMUNITY
:
MODULE DESCRIPTOR :
This unit covers knowledge, skills required to interpret legal
and procedural requirements of the community service
industry. It requires the ability to access industry information
and applicable legislative guidelines. It also requires a
knowledge of identifying and accessing future learning
opportunities. These work functions would be carried out
under supervision within organizational guidelines.
NOMINAL DURATION
32 hours
:
QUALIFICATION LEVEL :
NC II
SUMMARY OF LEARNING OUTCOMES
:
Upon completion of this module the trainee / candidate must be able to:
LO1. Access industry information and applicable legislative guidelines
LO2. Identify future career / occupations opportunities in the community
LO3. Work in a team at all times
CBC Barangay Health Services NC II
- 51 -
LO1. ACCESS INDUSTRY INFORMATION AND APPLICABLE LEGISLATIVE
GUIDELINES
ASSESSMENT CRITERIA:
1. A range of legislation and procedural requirements relevant to employment in the
community services industry is accessed.
2. Key community services industry organizations able to provide information and
assist individuals and enterprise are identified.
3. Various roles are identified and current knowledge reflected an understanding of
employee and employer rights and responsibilities
4. Commitment to comply with applicable legislative and procedural requirements
are conducted and/or demonstrated
CONTENTS:
















Legislation, regulations and codes or practice applicable to specific community
service functions
Types of community services and organizations and function
Terms and conditions of employment
Workplace community channels and procedures
Principles of effective communication
OHS issues and requirements
Communication
Work in Team
Process workplace documentation
Problem solving
Different work modes:
- Developmental
- Service delivery
- Client centered
- Participatory
- Community development
- Community education
- Case Management
- Working with families
Holistic and client-centered care
Client needs and rights including duty of care
Principles of access and equity
Child protection
Work role and responsibilities
CONDITIONS:
Students/trainees must be provided with the following:
 Workplace location
 Tools and equipment
- Sound system
- Microphone
- Blackboard
CBC Barangay Health Services NC II
- 52 -

Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:




Assignment instructions
Work plan and schedules
Lectures
Film showing
ASSESSMENT METHODS:



Questioning
Observation through demonstration
Portfolio
CBC Barangay Health Services NC II
- 53 -
LO2. IDENTIFY FUTURE CAREER / OCCUPATIONS OPPORTUNITIES IN THE
COMMUNITY
ASSESSMENT CRITERIA:
1. Industry sectors and possible career directions in the services industry or
organizations are identified and discussed with appropriate persons.
2. Personal values and attitudes regarding work and business are taken into
account when planning future work / career directions.
3. Current skills and knowledge are assessed against a checklist of target
competencies.
4. Opportunities for additional skills are identified in consultation with appropriate
persons.
CONTENTS:
















Legislation, regulations and codes or practice applicable to specific community
service functions
Types of community services and organizations and functions
Terms and conditions of employment
Workplace community channels and procedures
Principles of effective communication
OHS issues and requirements
Communication
Work in Team
Process workplace documentation
Problem solving
Different work modes:
- Developmental
- Service delivery
- Client centered
- Participatory
- Community development
- Community education
- Case Management
- Working with families
Holistic and client-centered care
Client needs and rights including duty of care
Principles of access and equity
Child protection
Work role and responsibilities
CBC Barangay Health Services NC II
- 54 -
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:




Assignment instructions
Work plan and schedules
Lectures
Film showing
ASSESSMENT METHODS:



Questioning
Observation through demonstration
Portfolio
CBC Barangay Health Services NC II
- 55 -
LO3. WORK IN A TEAM AT ALL TIMES
ASSESSMENT CRITERIA:
1.
2.
3.
4.
5.
6.
Courteous and helpful manner is displayed at all times
Allocated tasks are completed as required
Assistance is sought when difficulties arise
Questioning is used to clarify instructions or responsibilities
Non discriminatory attitude is identified and displayed
Work and personal priorities are identified and a balance achieved between
competing priorities
7. Time management strategies are applied to work duties
8. Appropriate dress and behavior are observed in the workplace.
CONTENTS:
















Legislation, regulations and codes or practice applicable to specific community
service functions
Types of community services and organizations and functions
Terms and conditions of employment
Workplace community channels and procedures
Principles of effective communication
OHS issues and requirements
Communication
Work in Team
Process workplace documentation
Problem solving
Different work modes:
- Developmental
- Service delivery
- Client centered
- Participatory
- Community development
- Community education
- Case Management
- Working with families
Holistic and client-centered care
Client needs and rights including duty of care
Principles of access and equity
Child protection
Work role and responsibilities
CBC Barangay Health Services NC II
- 56 -
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:




Assignment instructions
Work plan and schedules
Lectures
Film showing
ASSESSMENT METHODS:



Questioning
Observation through demonstration
Portfolio
CBC Barangay Health Services NC II
- 57 -
UNIT OF COMPETENCY :
SUPPORT COMMUNITY RESOURCES
MODULE TITLE
SUPPORTING COMMUNITY RESOUCES
:
MODULE DESCRIPTOR :
This unit applies to the work performed in providing and
maintaining support to community groups.
NOMINAL DURATION
50 hours
:
QUALIFICATION LEVEL :
NC II
SUMMARY OF LEARNING OUTCOMES
:
Upon completion of this module the trainee/candidate must be able to:
LO1. Develop an information base of community resources
LO2. Establish relationship with key people
LO3. Apply strategies for linking people
LO4. Maintain community facilities and resource
CBC Barangay Health Services NC II
- 58 -
LO1.
DEVELOP AN INFORMATION BASES OF COMMUNITY RESOURCES
ASSESSMENT CRITERIA:
1. Relevant information about the community, its organizations and services is
collected and stored according to the organizational practices so ongoing work is
facilitated
2. A current directory of community resources is maintained so it is useable and
accessible.
CONTENTS:









Oral communication
Questioning technique
Use of English Language or community language
Reading and technical writing
Types of reports and documentation
Community and significant relations and resources including cultural
program/service
Relevant agencies programs and criteria
Communication strategies
Principles of social organization and structures of work role or services including:
- Alcohol and other drugs
- Cultural and linguistic diversity
- Risk of self harm
- Women
- Community education
- Mental health
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
CBC Barangay Health Services NC II
- 59 -
METHODOLOGIES:





Lectures
Demonstration
Film showing
Role play
Case study
ASSESSMENT METHODS:




Oral questioning
Observation
Demonstration
Written tests
CBC Barangay Health Services NC II
- 60 -
LO2. ESTABLISH RELATIONSHIP WITH KEY PEOPLE
ASSESSMENT CRITERIA:
1. Appropriate contact is established with key people using a range of
communication strategies to ensure that the outcomes from work in the
community are maximized.
2. The roles and responsibilities of key people and services are identified so that
work is effective and coordinated.
CONTENTS:









Oral communication
Questioning technique
Use of English Language or community language
Reading and technical writing
Types of reports and documentation
Community and significant relations and resources including cultural program /
service
Relevant agencies programs and criteria
Communication strategies
Principles of social organization and structures of work role or services including:
- Alcohol and other drugs
- Cultural and linguistic diversity
- Risk of self harm
- Women
- Community education
- Mental health
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
CBC Barangay Health Services NC II
- 61 -
METHODOLOGIES:





Lectures
Demonstration
Film showing
Role play
Case study
ASSESSMENT METHODS:




Oral questioning
Observation
Demonstration
Written tests
CBC Barangay Health Services NC II
- 62 -
LO3. APPLY STRATEGIES FOR LINKING PEOPLE
ASSESSMENT CRITERIA:
1. Appropriate work is undertaken to create opportunities to develop supportive
connections between key people including arranging and conducting meetings.
2. Effective contact between people is identified and appropriate strategies are
developed to overcome these obstacles.
3. Appropriate levels of ongoing support are provided to promote community
interaction.
CONTENTS:










Oral communication
Questioning technique
Use of English Language or community language
Reading and technical writing
Types of reports and documentation
Community and significant relations and resources including cultural program /
service
Relevant agencies programs and criteria
Communication strategies
Principles of social organization and structures of work role or services
including:
- Alcohol and other drugs
- Cultural and linguistic diversity
- Risk of self harm
- Women
- Community education
- Mental health
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
CBC Barangay Health Services NC II
- 63 -
METHODOLOGIES:





Lectures
Demonstration
Film showing
Role play
Case study
ASSESSMENT METHODS:




Oral questioning
Observation
Demonstration
Written tests
CBC Barangay Health Services NC II
- 64 -
LO4. MAINTAIN COMMUNITY FACILITIES AND RESOURCES
ASSESSMENT CRITERIA:
1. All relevant records are maintained and make available as required to facilitate
community interaction
2. Appropriate work is undertaken to ensure that maintenance of community
resources is carried out according to agreed procedures and budget allocations
3. Appropriate action is undertaken to ensure public and communal areas are
accessible and meet community needs.
CONTENTS:









Oral communication
Questioning technique
Use of English Language or community language
Reading and technical writing
Types of reports and documentation
Community and significant relations and resources including cultural program /
service
Relevant agencies programs and criteria
Communication strategies
Principles of social organization and structures of work role or services including:
- Alcohol and other drugs
- Cultural and linguistic diversity
- Risk of self harm
- Women
- Community education
- Mental health
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
CBC Barangay Health Services NC II
- 65 -
METHODOLOGIES:





Lectures
Demonstration
Film showing
Role play
Case study
ASSESSMENT METHODS:




Oral questioning
Observation
Demonstration
Written tests
CBC Barangay Health Services NC II
- 66 -
UNIT OF COMPETENCY :
PROVIDE PRIMARY / RESIDENTIAL CARE
MODULE TITLE
PROVIDING PRIMARY / RESIDENTIAL CARE
:
MODULE DESCRIPTOR :
This unit consists of knowledge, skills and attitude in
providing care and support of clients and assisting their
transition from primary / residential care.
NOMINAL DURATION
60 hours
:
QUALIFICATION LEVEL :
NC II
SUMMARY OF LEARNING OUTCOMES
:
Upon completion of this module the trainee / candidate must be able to:
LO1. Outline terms of placement with client in care
LO2. Provide / mobilize domestic support
LO3. Provide for client education, support and development
LO4. Contribute to reintegration of client
CBC Barangay Health Services NC II
- 67 -
LO1. OUTLINE TERMS OF PLACEMENT WITH CLIENT IN CARE
ASSESSMENT CRITERIA:
1. Where appropriate, explanations are effectively communicated to clients about
what they can expect from the placement, the philosophies, values and rules
operating; opportunities within the placement, and strategies for maximizing
benefits of the placement
2. The boundaries of confidentiality are clarified with the client
3. Processes for resolving issues, reviewing placement and the external and
internal grievance procedures are communicated in appropriate language and
approach.
4. Understanding of client rights and expectations about direct care are explored.
5. Rules and consequences for behavior are explained and negotiated where
appropriate with client in ways that are understandable and culturally appropriate.
6. All relevant documentation is completed and maintained in accordance with
organizational procedures
CONTENTS:



Communication skills / IPR skills
Knowledge of record keeping and documentation
Organization procedures
CONDITIONS: Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:





Lectures
Demonstration
Film showing
Role play
Case study
ASSESSMENT METHODS:




Written tests and reports
Oral questioning
Observation
Return demonstration
CBC Barangay Health Services NC II
- 68 -
LO2. PROVIDE / MOBILIZE DOMESTIC SUPPORT
ASSESSMENT CRITERIA:
1. Ways of addressing daily needs are provided for and negotiated with client.
2. All appropriate procedures are implemented to ensure the environment is clean,
healthy and safe.
3. Appropriate strategies are negotiated for the continued use, maintenance and/or
disposal of personal possessions of the client.
CONTENTS:


Communication skills
Community sanitation and Public Health concepts and practices
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:





Lectures
Demonstration
Film showing
Role play
Case study
ASSESSMENT METHODS:




Written tests and reports
Oral questioning
Observation
Return demonstration
CBC Barangay Health Services NC II
- 69 -
LO3. PROVIDE FOR CLIENT EDUCATION, SUPPORT AND DEVELOPMENT
ASSESSMENT CRITERIA:
1. A range of approaches to life skills training, including provision of positive role
models to ensure client’s specific needs are addressed
2. Assistance is provided to the client to identify and implement appropriate goals,
strategies and activities so their moves to autonomy and self empowerment is
enhanced.
3. Appropriate arrangement are made to support client in care to undertake
relevant vocational training and/or employment
4. Appropriate processes for provision of health care education are negotiated with
relevant referral agency/ organization / department to ensure their delivery.
5. Appropriate processes are negotiated with client and relevant personnel to
ensure client access to a range of emotional, social and physical support
mechanisms.
6. Appropriate relationship is established with client to ensure maximum access to
development opportunities and participation in a range of services.
CONTENTS:




Communication skills
Self Empowerment
Referral centers for health and life needs / support group.
Health care education
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:





Lectures
Demonstration
Film showing
Role play
Case study
CBC Barangay Health Services NC II
- 70 -
ASSESSMENT METHODS:




Written tests and reports
Oral questioning
Observation
Return demonstration
CBC Barangay Health Services NC II
- 71 -
LO4. CONTRIBUTE TO REINTEGRATION OF CLIENT
ASSESSMENT CRITERIA:
1. Planning for resources, services and ongoing support are negotiated with the
client and significant others to ensure resettlement needs are assessed and
addressed.
2. Arrangements for participation in employment, counseling, education and
accommodation are appropriately made with relevant parties.
3. All relevant available activities, designed to assist a successful transition from
care are undertaken.
4. Negotiations are undertaken with all relevant parties to identify appropriate levels
of contract with client, once out of care.
CONTENTS:


Available referral centers
Available support groups
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:





Lectures
Demonstration
Film showing
Role play
Case study
ASSESSMENT METHODS:




Written tests and reports
Oral questioning
Observation
Return demonstration
CBC Barangay Health Services NC II
- 72 -
UNIT OF COMPETENCY :
SUPPORT COMMUNITY PARTICIPATION
MODULE TITLE
SUPPORTING COMMUNITY PARTICIPATION
:
MODULE DESCRIPTOR :
This unit of competency covers the knowledge, skills and
attitude required in providing a range of opportunities for
community, groups and individuals to participate and design
cooperative arrangements for addressing common concerns.
NOMINAL DURATION
50 hours
:
QUALIFICATION LEVEL :
NC II
SUMMARY OF LEARNING OUTCOMES
:
Upon completion of this module the trainee / candidate must be able to:
LO1. Work with individuals and the community to promote participation
LO2. Support existing community activities
CBC Barangay Health Services NC II
- 73 -
LO1. WORK WITH INDIVIDUALS AND THE COMMUNITY TO PROMOTE
PARTICIPATION
ASSESSMENT CRITERIA:
1. Work is undertaken to identify key community issues to be addressed
2. To address community issues planning is undertaken to ensure:
- appropriate policies and strategies are developed
- adequate resourcing is identified
- key people are consulted
- Identified needs are addressed
- forward looking and proactive processes are addressed
3. Appropriate interpersonal and networking skills are used to enlist support from
key people and groups
4. Opportunities are provided for community input to planning provision of services
5. Community input and participation in services is guaranteed.
CONTENTS:









Community development methods and their principles and practices
Budget and funding allocation
- Community funding sources and their policies and strategies
Local, state and federal strategies legislation
Health promotion (as per Ottawa Charter)
Policy development
Technical report writing
Evaluating effectiveness of community based activities
Negotiation, liaison, networking
Marketing
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
CBC Barangay Health Services NC II
- 74 -
METHODOLOGIES:





Lectures
Demonstration
Film showing
Role play
Case study
ASSESSMENT METHODS:




Written tests and reports
Oral questioning
Observation
Return demonstration
CBC Barangay Health Services NC II
- 75 -
LO2. SUPPORT EXISTING COMMUNITY ACTIVITIES
ASSESSMENT CRITERIA:
1. Appropriate review of the relevance of existing community activities is
undertaken, based on changing community needs
2. Relevant support and assistance is provided to existing community activities to
obtain additional resources required for effective operation
3. Support is provided to community groups to monitor and evaluate processes,
progress and outcomes of activities
4. Appropriate support is provided to community groups to become self managing
in the implementation of plans
CONTENTS:









Community development methods and their principles and practices
Budget and funding allocation
- Community funding sources and their policies and strategies
Local, state and federal strategies legislation
Health promotion (as per Ottawa Charter)
Policy development
Technical report writing
Evaluating effectiveness of community based activities
Negotiation, liaison, networking
Marketing
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:





Lectures
Demonstration
Film showing
Role play
Case study
CBC Barangay Health Services NC II
- 76 -
ASSESSMENT METHODS:




Written tests and reports
Oral questioning
Observation
Return demonstration
CBC Barangay Health Services NC II
- 77 -
UNIT OF COMPETENCY :
RECRUIT AND COORDINATE VOLUNTEERS
MODULE TITLE
RECRUITING AND COORDINATING VOLUNTEERS
:
MODULE DESCRIPTOR :
This unit of competency covers the knowledge, skills and
attitude required in providing a range of opportunities for
community, groups and individuals to participate and design
cooperative arrangements for addressing common concerns.
NOMINAL DURATION
60 hours
:
QUALIFICATION LEVEL :
NC II
SUMMARY OF LEARNING OUTCOMES
:
Upon completion of this module the trainee / candidate must be able to:
LO1. Identify the need and roles of volunteers in the community organization.
LO2. Recruit volunteers
LO3. Orient volunteers to organization
LO4. Monitor performance of volunteers
CBC Barangay Health Services NC II
- 78 -
LO1. IDENTIFY THE NEED AND ROLES FOR VOLUNTEERS IN THE ORGANIZATION
ASSESSMENT CRITERIA:
1.
2.
3.
4.
Potential roles for volunteers are identified
Roles are discussed and agreed upon by management
Role descriptions are developed.
Processes for support of volunteers are identified
CONTENTS:








Cultural community attitudes on appropriate roles, relationships and approaches
of the volunteer worker
Work values
Legislation and public policies relating to the employment of unpaid workers
Coordination of people, processes and information
Provision of support to a diverse range of people
Conflict resolution / negotiation and mediation
Cross cultural communication and negotiation
Verbal and written communication
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:




Lectures
Demonstration
Film showing
Role play
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 79 -
LO2. RECRUIT VOLUNTEERS
ASSESSMENT CRITERIA:
1. Volunteers are sought through advertising in relevant media and community
networks
2. Interviews with potential volunteers are arranged and completed
3. Selections are made and management are advised
4. Successful volunteers are advised of their selection
5. When necessary, a waiting list of appropriate applicants is maintained.
6. An on-going recruitment program is implemented as required.
CONTENTS:








Cultural community attitudes on appropriate roles, relationships and approaches
of the volunteer worker
Work values
Legislation and public policies relating to the employment of unpaid workers
Coordination of people, processes and information
Provision of support to a diverse range of people
Conflict resolution / negotiation and mediation
Cross cultural communication and negotiation
Verbal and written communication
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:




Lectures
Demonstration
Film showing
Role play
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 80 -
LO3. ORIENT VOLUNTEERS TO ORGANIZATION
ASSESSMENT CRITERIA:
1. Volunteers are provided with an orientation to the organization
2. Training for specific role is provided in a manner appropriate to the needs and
resources of the organization
CONTENTS:








Cultural community attitudes on appropriate roles, relationships and approaches
of the volunteer worker
Work values
Legislation and public policies relating to the employment of unpaid workers
Coordination of people, processes and information
Provision of support to a diverse range of people
Conflict resolution / negotiation and mediation
Cross cultural communication and negotiation
Verbal and written communication
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:




Lectures
Demonstration
Film showing
Role play
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 81 -
LO4. MONITOR PERFORMANCE OF VOLUNTEERS
ASSESSMENT CRITERIA:
1. Regular meetings of volunteers are established
2. A review of roles and performance is regularly undertaken
3. Individual support and debriefing is provided when necessary
CONTENTS:








Cultural community attitudes on appropriate roles, relationships and approaches
of the volunteer worker
Work values
Legislation and public policies relating to the employment of unpaid workers
Coordination of people, processes and information
Provision of support to a diverse range of people
Conflict resolution / negotiation and mediation
Cross cultural communication and negotiation
Verbal and written communication
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:




Lectures
Demonstration
Film showing
Role play
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 82 -
UNIT OF COMPETENCY :
RESPOND HOLISTICALLY TO CLIENT ISSUES
MODULE TITLE
RESPONDING HOLISTICALLY TO CLIENT ISSUES
:
MODULE DESCRIPTOR :
This unit of competency covers the knowledge, skills and
attitude required in assisting clients to address their own
issues. On completion of this unit the worker will be able to
respond appropriately to clients that have complex issues
outside in addition to the area of immediate focus, or interest
of the worker or organization. For instance, the worker might
work for an agency, and possess relevant competence in the
area of child protection, and still be able to identify when say,
an alcohol and other drug issues important in the life of a
presenting client.
Completion of this unit will also provide the worker with
competencies to make decisions as to whether to refer or
retain the client; whether a brief intervention is appropriate
(instead of an immediate referral). The worker will be able to
implement and monitor brief intervention strategies in a
variety of community service contexts, with the primary aim
of helping the client accept the intervention.
NOMINAL DURATION
60 hours
:
QUALIFICATION LEVEL :
NC II
SUMMARY OF LEARNING OUTCOMES
:
Upon completion of this module the trainee/candidate must be able to:
LO1. Evaluate the range of issues impacting / affecting the client and the delivery of
appropriate services
LO2. Determine the course of action to be followed.
LO3. Establish interpersonal relationship with the client that will enable all issues to be
addressed
LO4. Provide a brief intervention as required
LO5. Respond appropriately to people who are vulnerable and at significant risk
LO6. Evaluate effectiveness of services provided to meet client needs
CBC Barangay Health Services NC II
- 83 -
LO1. EVALUATE THE RANGE OF ISSUES IMPACTING ON THE CLIENT AND ON THE
DELIVERY OF APPROPRIATE SERVICE
ASSESSMENT CRITERIA:
1. Indicators of harm, neglect, abuse, or risk of harm are identified
2. Observations, assessment tools and questioning to identify possible presenting
issues are used
3. Information from a range of appropriate sources, range of issues that may be
affecting the client within organizations policies and procedures regarding
autonomy, privacy and confidentiality are determined
4. Organizational procedures for collecting and analyzing client information are
applied
5. All client information to determine the degree to which other issues may impact
on the possible services that can be provided by the organization are examined
CONTENTS:







Acceptable practices and available referral agencies for working with
- Mental health
- Child Protection
- Domestic Violence
- Disability
- Homelessness
- AOD
Different forms of crisis
Crisis management
Case work assessment, intervention and referrals
Client management
Information management
List of relevant services are readily available to the client
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:


Lectures
Demonstration
CBC Barangay Health Services NC II
- 84 -
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 85 -
LO2. DETERMINE THE COURSE OF ACTION TO BE FOLLOWED
ASSESSMENT CRITERIA:
1. The level of risk to the client and others directly involved including family
members are assessed.
2. Organizational procedures, legal requirements and duty of care obligation in
responding to indicators of risk of abuse, neglect or harm are followed
3. Services the organization delivers against the range of client needs to be
addressed are checked
4. Following organizational protocols, policies and procedures the client are referred
appropriately
5. Accepted procedures to evaluate referral to another service are applied to benefit
the client
6. The benefits of providing a brief intervention in facilitating the client to access
other services are evaluated
7. The accepted procedures to evaluate the option of bringing in specialist support
and continuing to work with the client are applied
8. The client with resources, such as written and verbal information appropriate to
their stage of change and actions to be followed are provided.
CONTENTS:







Acceptable practices and available referral agencies for working with
- Mental health
- Child Protection
- Domestic Violence
- Disability
- Homelessness
- AOD
Different forms of crisis
Crisis management
Case work assessment, intervention and referrals
Client management
Information management
List of relevant services are readily available to the client
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
CBC Barangay Health Services NC II
- 86 -
METHODOLOGIES:


Lectures
Demonstration
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 87 -
LO3. ESTABLISH INTERPERSONAL RELATIONSHIP WITH THE CLIENT THAT WILL
ENABLE ALL ISSUES TO BE ADDRESSED
ASSESSMENT CRITERIA:
1. Facilitate communication skills are utilized to assist the client’s identified areas of
concern, priority areas for immediate and longer term action to determine options
for action and workable strategies in addressing their priority areas.
2. Boundaries and use communication skills that will establish a trusting and
respectful relationship are defined.
3. Client are assisted in developing their own action plans to address their
circumstances
4. Relevant information is shared will the client about services available, options,
and health and well being issues to assist them in determining a course of action.
5. Setting personal goals, exploring personal strategies and hierarchy of strategies
including contingency plans are identified with the client
6. Potential consequences of their decision are identified and planned with the
client.
7. Procedures to ensure all services and responses to client are implemented to
comply with duty of care and accepted standards of ethical behaviour
CONTENTS:







Acceptable practices and available referral agencies for working with
- Mental health
- Child Protection
- Domestic Violence
- Disability
- Homelessness
- AOD
Different forms of crisis
Crisis management
Case work assessment, intervention and referrals
Client management
Information management
List of relevant services are readily available to the client
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
CBC Barangay Health Services NC II
- 88 -
METHODOLOGIES:


Lectures
Demonstration
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 89 -
LO4. PROVIDE A BRIEF INTERVENTION AS REQUIRED
ASSESSMENT CRITERIA:
1. Client’s need for intervention and the required type of brief intervention is
assessed
2. Brief intervention strategies which match the client’s stage of change are used
3. Appropriate procedures to prevent escalation of any potential emergency or crisis
situation are implemented.
4. Emergencies and crisis situations are responded appropriately according to
organization procedures and in accordance with duty of care responsibilities
5. Cultural obligations which influence the use of brief intervention with particular
clients are complied
6. Strategies to motivate, support and encourage the client are employed
7. Current needs and sources of assistance are identified, and support given as
appropriate
CONTENTS:







Acceptable practices and available referral agencies for working with
- Mental health
- Child Protection
- Domestic Violence
- Disability
- Homelessness
- AOD
Different forms of crisis
Crisis management
Case work assessment, intervention and referrals
Client management
Information management
List of relevant services are readily available to the client
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
CBC Barangay Health Services NC II
- 90 -
METHODOLOGIES:


Lectures
Demonstration
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 91 -
LO5. RESPOND APPROPRIATELY TO PEOPLE WHO ARE VULNERABLE AND AT
SIGNIFICANT RISK
ASSESSMENT CRITERIA:
1. Range of information collection mechanisms and assessment tools to establish
the degree of risk, neglect or harm are applied.
2. Priority need for intervention is assessed.
3. Procedures to prevent escalation of any potential emergency or crisis situation
are appropriately implemented.
4. Emergencies and crisis situations are responded appropriately according to
organization procedures and in accordance with duty of care.
5. Organizations policies and procedures and duty of care obligation are followed in
responding to indicators of actual or potential risk of abuse, neglect or harm.
CONTENTS:







Acceptable practices and available referral agencies for working with
- Mental health
- Child Protection
- Domestic Violence
- Disability
- Homelessness
- AOD
Different forms of crisis
Crisis management
Case work assessment, intervention and referrals
Client management
Information management
List of relevant services are readily available to the client
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:


Lectures
Demonstration
CBC Barangay Health Services NC II
- 92 -
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 93 -
LO6. EVALUATE EFFECTIVENESS OF SERVICES PROVIDED TO MEET CLIENT
NEEDS
ASSESSMENT CRITERIA:
1. Client’s progress or outcomes are reviewed regularly in accordance with
organizational procedures and in consultation with clients.
2. Client’s complete file notes, up to date and include the client’s stage of decision
making on each occasion are ensured.
3. Reflective practice strategies to ensure feedback is sought and incorporated in
services delivery are implemented
CONTENTS:







Acceptable practices and available referral agencies for working with
- Mental health
- Child Protection
- Domestic Violence
- Disability
- Homelessness
- AOD
Different forms of crisis
Crisis management
Case work assessment, intervention and referrals
Client management
Information management
List of relevant services are readily available to the client
CONDITIONS: Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and paper
- Board writing material
- TV
- LCD
METHODOLOGIES:


Lectures
Demonstration
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 94 -
UNIT OF COMPETENCY :
DEVELOP AND PROVIDE HEALTH EDUCATION
PROGRAM IN THE COMMUNITY
MODULE TITLE
:
DEVELOPING AND PROVIDING HEALTH EDUCATION
PROGRAM IN THE COMMUNITY
MODULE DESCRIPTOR :
This unit of competency covers the knowledge, skills and
attitude required in working with the community to develop
and provide education projects in relevant issues
NOMINAL DURATION
60 hours
:
QUALIFICATION LEVEL :
NC II
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/candidate must be able to:
LO1. Develop the health education program
LO2. Organize participants to the program
LO3. Coordinate health teaching program
CBC Barangay Health Services NC II
- 95 -
LO1. DEVELOP THE HEALTH PROGRAM EDUCATION
ASSESSMENT CRITERIA:
1. Project plan is developed in consultation with key people and organizations and
identify priorities and desired outcomes to address issues of concerns of target
group/s
2. Appropriate human, financial and physical resources are identified and secured
3. Marketing materials are prepared and disseminated to target audience and
others as appropriate
CONTENTS:




















Needs assessment and analysis
Goals and objectives for project selected
Resource availability for particular projects
Strategies and actions needed to achieve goals
Organizational policies and procedures for dealing with the media
Accountability requirements
Resources and support within the community
Government funding policies
Networking / Local area
Relevant local, state and federal strategies
Liaison and networking
Communication
Research skills
Time management
Budgeting
Technical Report Writing
Evaluation
Presentation
Marketing and promotion
Negotiation
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and Paper
- Board writing material
- TV
- LCD
CBC Barangay Health Services NC II
- 96 -
METHODOLOGIES:



Lectures
Film showing
On the job training
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 97 -
LO2. ORGANIZE PARTICIPANTS TO THE PROGRAM
ASSESSMENT CRITERIA:
1. Strategies for delivery of the project are developed and implemented to ensure
maximum effectiveness
2. Education / resource materials appropriate to the context, issue and audience are
developed and distributed
3. Strategies are implemented to encourage full participation in the project and the
expression of views and feelings about its process or content
4. Project adjustments are made as required to meet the needs of specific group
5. Feedback on the education project or activity is sought from participants.
CONTENTS:




















Needs assessment and analysis
Goals and objectives for project selected
Resource availability for particular projects
Strategies and actions needed to achieve goals
Organizational policies and procedures for dealing with the media
Accountability requirements
Resources and support within the community
Government funding policies
Networking / Local area
Relevant local, state and federal strategies
Liaison and networking
Communication
Research skills
Time management
Budgeting
Technical Report Writing
Evaluation
Presentation
Marketing and promotion
Negotiation
CBC Barangay Health Services NC II
- 98 -
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and Paper
- Board writing material
- TV
- LCD
METHODOLOGIES:



Lectures
Film showing
On the job training
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 99 -
LO3. COORDINATE HEALTH TEACHING PROGRAM
ASSESSMENT CRITERIA:
1. The education project is assessed against the planned goals and objectives in
accordance with organizational policies and procedures
2. Outcomes of project evaluations are discussed with key people and organizations
to determine future directions
3. Education project outcomes are documented and where necessary are acted on
in accordance with organizational procedures
CONTENTS:




















Needs assessment and analysis
Goals and objectives for project selected
Resource availability for particular projects
Strategies and actions needed to achieve goals
Organizational policies and procedures for dealing with the media
Accountability requirements
Resources and support within the community
Government funding policies
Networking / Local area
Relevant local, state and federal strategies
Liaison and networking
Communication
Research skills
Time management
Budgeting
Technical Report Writing
Evaluation
Presentation
Marketing and promotion
Negotiation
CONDITIONS:
Students/trainees must be provided with the following:



Workplace location
Tools and equipment
- Sound system
- Microphone
- Blackboard
Material relevant to the proposed activity and tasks
- Pen and Paper
- Board writing material
- TV
- LCD
CBC Barangay Health Services NC II
- 100 -
METHODOLOGIES:



Lectures
Film showing
On the job training
ASSESSMENT METHODS:



Observation
Demonstration
Third party report
CBC Barangay Health Services NC II
- 101 -
UNIT OF COMPETENCY :
IMPLEMENT HEALTH PROMOTION AND COMMUNITY
INTERVENTION
MODULE TITLE
IMPLEMENTING HEALTH PROMOTION AND
COMMUNITY INTERVENTIONS
:
MODULE DESCRIPTOR :
This unit of competency covers the knowledge, skills and
attitude required to implement health promotion and
community intervention. It covers the setting up, devising,
coordinating, delivering, and evaluating health promotion and
community intervention program in working with the
community to develop and provide education projects in
relevant issues.
NOMINAL DURATION
60 hours
:
QUALIFICATION LEVEL :
NC II
SUMMARY OF LEARNING OUTCOMES
:
Upon completion of this module, the trainee/candidate must be able to:
LO1. Identify community issues in preventive health care
LO2. Work within the educational framework of health promotion
LO3. Identify the program / activity required
LO4. Prepare program / activity
LO5. Evaluate activity / program
CBC Barangay Health Services NC II
- 102 -
LO1. IDENTIFY COMMUNITY ISSUES IN PREVENTIVE HEALTH CARE
ASSESSMENT CRITERIA:
1. Social research methods in analyzing demographic data of community health
profile are collated.
2. Key issues in preventative health care identified.
3. Current responses to preventative health care are identified
4. Information on preventative health care are accessed and applied to developing
solutions to community issue
5. Target populations are identified and consultation processes are determined
6. Policy and funding contexts and issues are examined.
CONTENTS:












Philosophical and historical understanding of preventive health care
Social research and date relating to health issues
Primary health care principles
Funding and policy environment
Legal and safety requirements as they relate to activities and programs
Relevant funding sources
Oral Communication skills
Written communication skills
Research and consultation
Coordination and management of programs
Advocacy
Conflict resolution
CONDITIONS:
The students/trainees must be provided with the following:
Equipment
 Overhead projector
 TV
 LCD
 White / black board
Supplies:
 Pen, Paper
 Whiteboard marker / chalk
 Eraser
METHODOLOGIES:



Lecture sessions
Role play
On the job training
CBC Barangay Health Services NC II
- 103 -
ASSESSMENT METHODS:




Observation
Demonstration
Case work reports
Third party report
CBC Barangay Health Services NC II
- 104 -
LO2. WORK WITHIN THE EDUCATIONAL FRAMEWORK OF HEALTH PROMOTION
ASSESSMENT CRITERIA:
1. Educational perspective based on a philosophical and historical understanding of
preventive health care is developed.
2. Preventive health care perspective is integrated into community development and
capacity building
3. Relevant strategies applicable for health promotion in the community and
partnerships with stakeholders are planned
4. A range of techniques to engage community in health promotion activities are
identified.
5. Key resources for health promotion activities are accessed
CONTENTS:












Philosophical and historical understanding of preventive health care
Social research and date relating to health issues
Primary health care principles
Funding and policy environment
Legal and safety requirements as they relate to activities and programs
Relevant funding sources
Oral Communication skills
Written communication skills
Research and consultation
Coordination and management of programs
Advocacy
Conflict resolution
CONDITIONS:
The students/trainees must be provided with the following:
Equipment
 Overhead projector
 TV
 LCD
 White / black board
Supplies:
 Pen, Paper
 Whiteboard marker / chalk
 Eraser
CBC Barangay Health Services NC II
- 105 -
METHODOLOGIES:



Lecture sessions
Role play
On the job training
ASSESSMENT METHODS:




Observation
Demonstration
Case work reports
Third party report
CBC Barangay Health Services NC II
- 106 -
LO3. IDENTIFY THE ACTIVITY / PROGRAM REQUIRED
ASSESSMENT CRITERIA:
1. The need for particular program is assessed from collected relevant evidences
2. A range of possible programs to meet the defined needs are identified and
reviewed.
3. Selection of a program type is based on client needs, organization’s criteria and
availability of resources.
CONTENTS:












Philosophical and historical understanding of preventive health care
Social research and date relating to health issues
Primary health care principles
Funding and policy environment
Legal and safety requirements as they relate to activities and programs
Relevant funding sources
Oral Communication skills
Written communication skills
Research and consultation
Coordination and management of programs
Advocacy
Conflict resolution
CONDITIONS:
The students/trainees must be provided with the following:
Equipment
 Overhead projector
 TV
 LCD
 White / black board
Supplies:
 Pen, Paper
 Whiteboard marker / chalk
 Eraser
METHODOLOGIES:
 Lecture sessions
 Role play
 On the job training
ASSESSMENT METHODS:




Observation
Demonstration
Case work reports
Third party report
CBC Barangay Health Services NC II
- 107 -
LO4. PREPARE ACTIVITY / PROGRAM PLAN
ASSESSMENT CRITERIA:
1. Appropriate strategic planning activities are undertaken to ensure client needs
are met.
2. Planning activities incorporate consultation with key clients and stakeholders.
3. Operational arrangements for conducting the program are determined and
assessed for feasibility.
4. Planning activities reflect accepted good practice in working with young people.
CONTENTS:












Philosophical and historical understanding of preventive health care
Social research and date relating to health issues
Primary health care principles
Funding and policy environment
Legal and safety requirements as they relate to activities and programs
Relevant funding sources
Oral Communication skills
Written communication skills
Research and consultation
Coordination and management of programs
Advocacy
Conflict resolution
CONDITIONS: The students/trainees must be provided with the following:
Equipment
 Overhead projector
 TV
 LCD
 White / black board
Supplies:
 Pen, Paper
 Whiteboard marker / chalk
 Eraser
METHODOLOGIES:



Lecture sessions
Role play
On the job training
ASSESSMENT METHODS:




Observation
Demonstration
Case work reports
Third party report
CBC Barangay Health Services NC II
- 108 -
LO5. DELIVER ACTIVITY / PROGRAM
ASSESSMENT CRITERIA:
1. The program is implemented in accordance with the program plan, organization
guidelines and legal / statutory requirements
2. Participants are provided with access to a range of activities suited to their needs
and interests
3. Flexible implementation plans are developed to suit a variety of contexts and to
cope with contingencies
4. The program is adapted to the changing needs of participants as required
5. Problem in program delivery care are addressed promptly.
CONTENTS:












Philosophical and historical understanding of preventive health care
Social research and date relating to health issues
Primary health care principles
Funding and policy environment
Legal and safety requirements as they relate to activities and programs
Relevant funding sources
Oral Communication skills
Written communication skills
Research and consultation
Coordination and management of programs
Advocacy
Conflict resolution
CONDITIONS:
The students/trainees must be provided with the following:
Equipment
 Overhead projector
 TV
 LCD
 White / black board
Supplies:
 Pen, paper
 Whiteboard marker / chalk
 Eraser
CBC Barangay Health Services NC II
- 109 -
METHODOLOGIES:



Lecture sessions
Role play
On the job training
ASSESSMENT METHODS:




Observation
Demonstration
Case work reports
Third party report
CBC Barangay Health Services NC II
- 110 -
LO6. EVALUATE ACTIVITY / PROGRAM
ASSESSMENT CRITERIA:
1. Criteria to judge the effectiveness of the program are defined in consultation with
clients and stakeholders
2. Appropriate evaluation strategies are used routinely during and after the program
and used for revision and development
3. Evaluation information is collected, organized and reported in a format which is
accessible and meaningful to the clients and stakeholders
4. Reports are prepared and presented as required.
CONTENTS:












Philosophical and historical understanding of preventive health care
Social research and date relating to health issues
Primary health care principles
Funding and policy environment
Legal and safety requirements as they relate to activities and programs
Relevant funding sources
Oral Communication skills
Written communication skills
Research and consultation
Coordination and management of programs
Advocacy
Conflict resolution
CONDITIONS: The students/trainees must be provided with the following:
Equipment
 Overhead projector
 TV
 LCD
 White / black board
Supplies:
 Pen, paper
 Whiteboard marker / chalk
 Eraser
METHODOLOGIES:



Lecture sessions
Role play
On the job training
ASSESSMENT METHODS:




Observation
Demonstration
Case work reports
Third party report
CBC Barangay Health Services NC II
- 111 -
What is Competency-Based Curriculum (CBC)

A competency-based curriculum is a framework or guide for the
subsequent detailed development of competencies, associated
methodologies, training and assessment resources.

The CBC specifies the outcomes which are consistent with the
requirements of the workplace as agreed through the industry or
community consultations.

CBC can be developed immediately when competency standards exist.

When competency standards do not exist, curriculum developers need
to clearly define the learning outcomes to be attained. The standard of
performance required must be appropriate to industry and occupational
needs through the industry/enterprise or specified client group
consultations.
These materials are available in both printed and electronic copies.
For more information please contact:
Technical Education and Skills Development Authority (TESDA)
Telephone Nos.: 893-8281, 817-4076 to 82 loc. 611, 630, 631 and 635 or
visit our website: www.tesda.gov.ph or the TESDA Regional or Provincial
Office nearest you.