JOB DESCRIPTION
Job Family: Clinical and Allied Health Services
Job Function: Clinical Services
Job Title: Hospital Services Coordinator
Pay Band:
FLSA Status: Exempt
General Description (Purpose and Function):
Responsible for hospital/ancillary provider relationship management, orientations, education, service
communications, problem solving, identification and root cause analysis of persistent problems. Conducts analysis of
provider rate increase requests, and collaborates with management in decision making.
Primary Duties and Responsibilities (For Non-exempt Employees Include Percent of Effort):
 Develops and coordinates programs with medical service providers in order to improve the hospital’s
competitive position
 Assists appropriate staff when needed in the procurement of any needed medical records or information pre
or post recovery i.e. x-rays, EMS runs, etc
 Educates the pre-hospital care provider community in order to keep them informed of the changes in the
standards of care they are required to deliver, market the hospital full ranges of services to the provider
community, and develop a stronger relationship between the hospital and these providers
 Acts as customer service liaison between the hospital and service providers with the objective of establishing
and strengthening relationships as well as increasing the number of patients that these services bring to the
hospital

D
evelops and coordinates marketing and educational programs aimed at promoting and increasing the full
range of services within area hospitals
 Maintains hospital referral base and implements strategies aimed at increasing and improving performance
outcomes in all hospital services

S
ustains relationships with referring physicians and nursing staff, and initiates changes in practice to increase
the quality of the hospital services
 Establishes multi-disciplinary councils to develop standards of practices that will optimize outcomes
 Participates in collaborative hospital committees, departmental/administrative meetings in assigned hospitals
 Performs public and professional education or other hospital development functions on an as-needed basis
 Other duties as assigned
Knowledge, Skills, and Abilities:
 Solid computer skills
 Excellent written and verbal communication skills
 Strong interpersonal skills; ability to collaborate well with others
 Must be able to work in a hospital setting and on a flexible schedule
 Maintains a courteous receptive atmosphere for patients, public and other staff throughout the organization
 Ability to work in a high volume environment and provide effective and efficient clinical and customer services
to members and providers
Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions
associated with a job. Management reserves the right to revise duties as needed.
Education Requirements (Essential Requirements):
 Bachelor’s degree
Work Experience Requirements (Essential Requirements):
 One year of relevant work experience
Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions
associated with a job. Management reserves the right to revise duties as needed.