ANNEXURE 1 TECHNICAL AND PRICING REQUIREMENTS BID NUMBER: RFB 1351/2015 CLOSING DATE: 13 NOVEMBER 2015 CLOSING TIME: 11:00AM RFB DESCRIPTION: DAC – Upgrade of LAN Switch Infrastructure and Cabling Briefing Session A Mandatory On site briefing session is required for all bidders. 1 2 ANNEXURE A1: BID BACKGROUND 1. Introduction The purpose of this RFB is to invite competent service providers (hereinafter referred to as “bidders”) to submit quotes to bid for the sourcing of LAN Switches and upgrading of the LAN’s backbone as well as copper cabling at the Department Arts and Culture (National Archives) The Department of Arts & Culture would like to request SITA (State Information Technology Agency) to assist in sourcing quotations for upgrading LAN switches as well as re-cabling services at the National Archives. The National Archives is currently using old switches which are already out of warranty and need to be upgraded to resolve most of the network connectivity issues. 2. Business Objective Bidders are required to make available a fix cost for items made available in Annexure A which will include complete installation as well as three year Maintenance Service on the hardware. The current infrastructure consist out of various brands of hardware, and National Archives invites bidders on all possible solutions to give designs and prising after a compulsory briefing session on site. 3. Scope The quotes should be provided only for the items indicated in Annex A, as well as what will be given through during the Mandatory on-site briefing sessions (regarding cabling). Detailed list of all requirements will again be made available to all attendees, ensuring all bidders have the same documentation and products they need to reply for. 4. Mandatory requirements a) b) c) d) e) f) g) h) i) j) k) Onsite briefing session (If not attended, the bidders will not be allowed to supply quotes on any items requested) Bidders must show proof of Partnership regarding the products and solutions they will be presenting. Bidders are required to provide pricing on fixed cost, with all required services as requested in Annexure A. A successful bidder will contract this service with the client through SITA. Bidders to make available a schematic design with all benefits included with the reply on this RFB. Bidders are required to provide services on all environments mentioned below within a: This is after a formal call is logged a) Switch – Four Hour period b) FIBRE – Four Hour period c) UTP – Eight Hour period Cost for damaged and faulty hardware and cabling identified during installation by the service provider will be for the cost of the service provider. All hardware must be able to operate at 1000Base T. All hardware MUST be POE ready. Cabling Category will be defined during onsite briefing session. Penalties will be enforced after the award is done to winning bidder, with penalty clauses on time frames regarding MTTR (respond) and MTTR (repairs) 3 5. Duration of the Contract a) This service must be provided for a period of three years (36 months). 6. Bidder preferences 1. Bidder must deliver proof that they have delivered similar kind of service as is requested for a period of 5 Years and longer. 2. Proof of Partnership (on hardware requirements) must be made available as well as required skilled personnel for the installation of requested hardware. 7. Exclusions a) b) c) Supply of IP addresses – will be managed by National Archives personnel. The successful Bidder is not allowed to provide LAN and Desktop support, server support, LAN security services and support to any end user of the department during the installation period. This will stay the sole responsibility of the department’s on-site technicians. The bidder is not allowed to work on the departmental data or information found from the workstations and servers. 8. Evaluation criteria and methodology The evaluation of the bid shall be based on the 90/10 reference points system as per PPPFA. The breakdown of points is as follows: Price points 90 B-BBEE status level contribution 10 Total 100 points Stage 1: Screening of mandatory documents Stage 2: Technical Mandatory requirements Stage 3: Price and B-BBEE Evaluation NB: THE BIDDERS MUST COMPLY WITH ALL THE REQUIREMENTS OF A SPECIFIC STAGE TO PROCEED TO THE NEXT STAGE OF EVALUATION. 4 ANNEXURE A2: TECHNICAL SPECIFICATION 1 MANDATORY & NON-MANDATORY REQUIREMENTS 1.1 1.2 1.3 2 Bidder must EXPLICITLY MARK WITH AN “X” IN EITHER the “Comply” or “Not Comply” column on each and every non-mandatory requirement. If any one of the columns are not marked or if both columns are marked, then the response will be taken as a “NOT COMPLY”. Bidders must SUBSTANTIATE/MOTIVATE where required. Failure to do so will be taken as a “NOT COMPLY”. Bidders may where necessary, REFER TO ADDITIONAL REFERENCE MATERIAL SUBMITTED BY DOCUMENT NAME/NUMBER, PAGE NUMBER AND PARAGRAPH. Where a reference in substantiation is made to another page (“offpage”) in the bidder’s submission, such referenced page shall be clearly identified by a unique reference number and such reference number shall be provided in the question’s substantiation. During evaluation, SITA reserves the right to treat a question for which an “off-page” referenced substantiation page cannot be located based on such a unique reference number as a “Not Comply”. MANDATORY REQUIREMENTS Please note: Bidders may be provided substantiation as an annexure and indicate the reference where substantiation is required. 2.1 The bidder must provide proof from the OEM that they are Comply allowed to sell the requested hardware. Not Comply 2.2 The Department of Arts and Culture Office Hours: The bidder must provide the installation services during Office Comply Not Comply Comply Not Comply Comply Not Comply hours from Monday to Friday between 07:30 and 16:30. 2.3 Bidder must provide the pricing option that includes All switching hardware separate from the cabling as per ANNEXURE A3 2.4 The bidder must enter into a Service Level Agreement with SITA regarding MTTR and service calls that will be logged and managed through the SITA Departmental Account Manager. Penalty clauses will form part of the signed SLA between SITA and the winning bidder. 5 2.7 Time and Material All service requests that are managed as time and material Comply Not Comply Comply Not Comply Comply Not Comply must be repaired within 5 (five) working days from approval of work order or quote as received from the bidder. 2.8 Loan Equipment The bidder must provide backup hardware (loan unit) when a faulty switch cannot be fixed or repaired on site within the negotiated timeframes. Substantiate: The process that will be followed should any switch hardware go faulty or end up as not operational or not economical to repair as well as the cost implication 2.9 Equipment not included in the specified baseline must be treated as time and material. 2.10 Force Majeure and User Damage Should any equipment failure deemed to be the result of Force Comply Not Comply Majeure or user damage the bidder shall immediately submit a report to SITA, detailing the reason for failure as Force Majeure or user damage with the cost of repair or replacement. Loan equipment will be supplied as per contracted turn-around times for equipment under Full Service Agreement that is deemed Force Majeure or User damage for a period of 60 (sixty) days from the time the documentation were given to SITA. 2.11 Loss or Damage to Property The bidder shall be responsible at all times for any loss or Comply Not Comply damage to client property in its possession from the start to the signoff phase if it is found that is was due to the bidders cause, and if required the bidder shall furnish such replacement to the appropriate standard of SITA or the client for such device during the installation period. 6 2.12 Equipment or parts delivered on sites and commissioned that is Comply Not Comply Comply Not Comply Comply Not Comply found to be not working on arrival shall be replaced at the full cost of the bidder. 2.13 Bidder must supply all hardware at once on site to the client. This will then be audited and signed off as final delivery between the project manager from SITA and the bidder. 2.14 The project will be managed in a well planned project management methodology with all steps defined as well as a final signoff report. 7 ANNEXURE A3: PRICING SCHEDULE 1. General Criteria 1.1 SITA reserves the right to award the required services to multiple service providers. 1.2 NOTE All prices must be VAT inclusive and must be quoted in South African Rand (ZAR). 1.3 All the consortium or joint venture partners must submit a complete set of the latest audited financial statements. 1.4 Scope of Pricing: All prices quoted are the total price for the entire Scope of Required Services and Deliverables to be provided by bidder. 1.5 The bidders are required to use the exchange rate provided below to enable SITA to compare the prices provided by the s using the same exchange rate: R 00.00 = 1 US dollar R 00.00 = 1 Euro R 00.00 = 1 Pound 2. The fixed cost of delivery, labour, S&T etc. must be included in this proposal. Comply Not Comply Comply Not Comply Comply Not Comply Comply Not Comply Accept Not Accept 3. All additional costs must be clearly specified within the costing model. 5. All prices must include VAT. 6. This RFB price response shall be in the same format as the bill of material provided in this documentation. The headings and their order from left to right will stay the same. 7. Prices will be fixed for the 3 year period. SBD 3.1 8 PRICING SCHEDULE – FIRM PRICES (PURCHASES) NOTE: ONLY FIRM PRICES WILL BE ACCEPTED. NON-FIRM PRICES (INCLUDING PRICES SUBJECT TO RATES OF EXCHANGE VARIATIONS) WILL NOT BE CONSIDERED IN CASES WHERE DIFFERENT DELIVERY POINTS INFLUENCE THE PRICING, A SEPARATE PRICING SCHEDULE MUST BE SUBMITTED FOR EACH DELIVERY POINT Name of bidder…………………………………… Bid number…………………... Closing Time 11:00 on ……………………….. OFFER TO BE VALID FOR ……… DAYS FROM THE CLOSING DATE OF BID. ITEM QUANTITY DESCRIPTION NO. BID PRICE IN RSA CURRENCY (INCLUDING VAT) - Required by: …………………………………. - At: …………………………………. ………………………………… - Brand and model …………………………………. - Country of origin …………………………………. - Does offer comply with specification? - If not to specification, indicate deviation(s) …………………………………. - Period required for delivery …………………………………. *Delivery: Firm/not firm - Delivery basis (all delivery costs must be included in the bid price) …………………………………. *YES/NO Note: All delivery costs must be included in the bid price, for delivery at the prescribed destination. “all applicable taxes” includes value- added tax, pay as you earn, income tax, unemployment insurance fund contributions and skills development levies. Please include separate costing model spreadsheet. 9 TABLE: COSTING MODEL PROVIDE YOUR PRICE BREAKDOWN IN SOUTH AFRICAN RAND VALUE AS PER THE COSTING MODEL: 10 Pricing Schedule Fixed Cost Site National Archives Hamilton Street Required Quantity 6 x 48 Port Switches (Price per switch) 6 6 x 24 Port Switches (Price per switch) 6 Design, Placement, configuration and maintenance option included for a period of three (3) years UTP Cabling Upgrade Cat 6A Backbone fibre Upgrade Project Manager Backbone Upgrade Fixed Cost sub-total (excluding VAT) Three-Year Total (including VAT) 11 ANNEXURE A3: Product requirement There are currently quite a few 24 Port switches implemented on the LAN infrastructure, which was redesigned to more 48 Port switches. The new costing and planning with a schematic design must be given for the following: 1. 6 x 48 Port Switches (1 000 BASET and POE ready) 2. 6 x 24 Port Switches (1 000 BASET and POE ready) 3. Project Manager 4. Upgrade of all current implemented UTP Copper Cabling to a minimum of CAT 6 A 5. Upgrade of current 1 Gig Core to a 10 Gig Core It is compulsory for all bidders to attend the briefing session which date will be communicated. The Briefing Session will be at National Archives, Hamilton Street. 12