JOB DESCRIPTION JOB TITLE: Senior Front of House Assistant REPORTS TO: Front of House Manager FUNCTION: To assist the Front of House Manager with all aspects of the Museums Front of House, retail and ticket operation. To work within and support the Front of House team to deliver all identified requirements. DUTIES INCLUDE: To deliver customer service excellence to all visitors and guests of the Museum. To maximise the Museum’s income from all ticket and retail sales. To maximise Gift Aid returns. To assist the site Front of House Manager in the day to day supervision of Front of House staff including training and maintenance of required operating procedures and standards. To prepare and administer Front of House staff rota’s in the absence of the Front of House Manager and amend them as necessary to ensure the smooth running of the Front of House operation. To maintain the required till, cashing up and banking procedures as well as stock take procedures and ensure staff are fully conversant with and comply with the requiredMuseum standards. To maintain required Front of House administrative systems in the absence of the Front of House Manager. To maintain an excellent knowledge and understandingof the shop product ranges and pricing systems. Maintain up to date knowledge of the Museum’s visitor offer and communicate this information accurately to visitors and telephone enquirers. To maintain a smart and tidy appearance and wear a uniform at all times in line with the Museum’s Customer Service Charter and to assist the Front of House Manager by ensuring staff also comply with these standards. To upload stock and display items in the shop which may include lifting and bending To act as a key holders for the shop/reception building. To comply with the Museums security procedures. To comply with the Museums Health and Safety Policy and procedures. To comply with the duties required as part of the site fire plan and assist in the training of new members of staff. Any other duties commensurate with the post. STAFF REPORTING DIRECTLY: N/A BUDGETS HELD: N/A PERSON SPECIFICATION Essential Experience of working in a customer service environment Enjoys meeting a wide range of people Excellent communication skills Supervisory experience Ability to work as part of a team Ability to work on own initiative Flexible attitude to work and able to work weekends as required Experience of working in a retail environment Full driving licence and access to own transport Desirable Relevant NVQ in customer service This Job Description is subject to periodic review. Signed (Postholder)………………..........Printed ………………………...Dated ……………….. Signed (Line Manager).............................Printed........................................Dated.......................... Signed (Director of Finance & Resources)……..Printed...........................Dated.........................