SUMMARY
BBA N- 206
ORGANIZATION BEHAVIOR
UNIT-1
Meaning of OB
Organization behavior is combination of two concepts ‘Organization’ and ‘behavior’.
Organization is association of two or more persons work towards a common objective. Behavior
is the way of acting and reacting in specific situation. Therefore Organizational Behavior is
concerned with study of behavior of people within the organizational setting.
Definition of OB
According to FRED LUTHANS “OB is directly concerned with understanding, production and
control of human behavior in organization”
Characteristics of OB

Behavioral approach to management

Cause and effect relationship

Multidisciplinary

Three level of analysis

Rational thinking

Practical orientations

Science as well as art
Scope of OB

A field of study and not a discipline

Interdisciplinary approach

An applied science

A normative science

Humanistic and optimistic

Oriented towards organization objective

Total system approach
Structure
People
Key Element
Of
OB
Technology
Importance of OB

Motivation

Leadership

Communication

Interpersonal relations

Organizational climate

Organization adaptation
Basic Approach of OB

Human relations approach – Focus on relation

Contingency approach – Focus on situation and uncertainties

Result oriented approach – Focus on achievement of results

Systems approach – Focus on development of overall approach
Environment
Models of OB
AUTOCRATIC
CUSTODIAL
SUPPORTIVE
COLLEGIAL
Basis
Power
Economic
Resource
Leadership
Partnership
Managerial
Orientation
Authority
Money
Support
Teamwork
Employee
Orientation
Employee
Psychological
Result
Employee needs
met
Obedience
Job performance
Responsible
behavior
Dependence on
boss
Security and
benefits
Dependence on
organization
Participation
Self discipline
Subsistence
security
Status and
recognition
Selfactualization
Minimum
Passive
cooperation
Awakened drive
Moderate
enthusiasm
Performance
Result
Challenges and Opportunities faced by OB

Responsibility to Globalization

Workforce diversity

Improving quality and productivity

Empowering people

Working in networked organization

Improving people skills
Foundation of OB

Individual behavior

Whole person

Caused behavior

Human dignity

Social system

Mutuality if Interest

Holistic approach

Need for management
Levels of Management

Individual level
It includes the following:
1) Personality
2) Intelligence
3) Perception
4) Learning
5) Attitude
6) Motivation

Group Level
It includes the following:
1) Group dynamics
2) Team building
3) Leadership
4) Communication
5) Conflict
6) Decision making

Organization level
It includes the following:
1) Organization culture
2) HR policies
3) Work stress
4) Organization change
5) Organization development
Organizational Goals

Official goal: They are general aims of organization expressed in charter, annual report
or mission statement.

Operative goals: Reflects the actual intention of organization. It includes the steps to be
taken to achieve Organization purpose.
Impact of Global and Cultural diversity

Ensure senior management initiative as an opportunity for integration and learning.

Ensure senior management commitment and accountability

Communicate how diversity is important to overall functioning of business

Emphasize the value of diversity to all employees.

Engage workforce in teambuilding exercise

Develop methods to evaluate the effectiveness of diversity management programs.
Barriers to accepting diversity




Prejudice- unjustified negative attitude towards a person based on his membership of
particular group.
Ethnocentrism- tendency to regard towards one’s own culture, nation or group as
superior.
Stereotypes- set of beliefs applied universally to all members
Discrimination- barring of an individual from membership of an organization or from a
job because of his membership of particular group.
How to manage diversity?




Increasing awareness
Increasing diversity skills
Cultural diversity
Gender diversity
OBJECTIVE TYPE QUESTIONS
UNIT – 1
1. True/ False
1) A happy worker is a productive worker.
2) Organizations are more effective when they present conflicts among employees.
3) Employees perform better when they don’t experience stress.
2. Which of the following statement brings out the nature of OB better?
a) Study of human behavior
b) Study of organization
c) Study of animals in lab
d) Study of human behavior in organization
3. Which of the following is a correct statement?
a) Human behavior is caused and not random.
b) Human behavior tends to be abnormal all the time.
c) People always exhibits psychological disorders.
d) People tend to avoid behavior.
4. OB offers –
a) Technical skills
b) People skills
c) Communication skills
d) Wide knowledge
5. Match the following:
A
1.
2.
3.
4.
5.
Psychology
Anthropology
Sociology
Social psychology
Political science
B
1. Study of individual and group within political environment
2. Study of group behavior
3. Study of Individual behavior
4. Study of Culture
5. Study of influence of people on one another
Fill in the blanks
6. Organization Behavior is multi- ____________ approach.
7. OB is the study of ______________ at work.
8. Three levels of OB are _______________, __________________ and
___________________.
9. ________________ and __________________ are two types of organizational goals.
10. Globalization is a_______________ for organizations.
12. Write down the key elements of OB?
13. Define OB?
14. Give basic approaches of OB?
15. Match the following:
A
B
1. Human relation approach
1. Achievements of results
2. Contingency approach
2. Interpersonal relation
3. Result oriented approach
3. Development of overall system
4. Systems approach
4. Situations and uncertainties
16. Complete the following table:
AUTOCRATIC CUSTODIAL SUPPORTIVE COLLEGIAL
Basis
Managerial
orientation
Employee
orientation
Employee
psychological
approach
Employee
needs met
Performance
result
17. Organizational effectiveness is achieved when:
a) Organizations are in existence for a long time.
b) Employees feel satisfied
c) Organization produces good quality goods and services at reasonable cost, earn profit and
satisfy all stakeholders.
d) Organization grows in size and volume.
Complete the sentences:
18. An organization is a __________system in which members try to achieve organizational
goals.
19. Organizational behavior is directly concerned with understanding,
______________________________________________________________________.
20. Autocratic model depends on _______________.
21. Organization behavior represents interaction among ____________, ________________ and
______________.
22. Collegial model is a ____________ concept.
23. In supportive model, management direction is to ________________ the employees.
24. Custodial approach leads to employee’s dependence on ________________.
25. Employees are required to follow orders in ______________ model.