Learning Impact Map – Using Crucial Accountability to Drive Business Results
Knowledge and Skills
Critical On-The-Job
Applications
Individual or Team
Key Results
Organizational
Goals
(The particular learning outcomes that
are most important for the FLL to
acquire)
(Some important ways the FLL can use the
learning to produce key results)
(Key job results that can help produce
business impact and can be accomplished
by applying the learning)
(Impact to KRAs the FLL can
best contribute to by applying
the learning)
These job results might be specific to the
individual around the Behaviors of
Excellence
Improve Service Results by
positively impacting
associate satisfaction,
physician satisfaction, or
patient satisfaction - based
upon who the other party is
in the crucial accountability
conversation.
Explain the 6-Source Model for Select a crucial accountability
holding others accountable for conversation you need to have with a
performance
direct report/colleague and create a plan
for how you will hold that conversation
effectively. Use the 6-Source Model to
diagnose and describe the gap.
Explain how to motivate others
without using power by clarifying Use sources 1, 3, and 5 in the 6-Source
Model to clarify natural consequences
specific, natural consequences
during an accountability conversation.
Use the “make the invisible visible:
strategy to clarify natural consequences
during an accountability conversation.
Demonstrate how to help others to
resolve performance barriers
Describe how to agree on a plan,
follow-up, and engage in good
reporting practices to manage new
expectations
Clarify boundaries and brainstorm with
the associate to come up with ways to
remove and resolve performance barriers
Create a plan to close a performance gap.
Execute the plan.
Impact Safety Results by
holding a crucial
accountability conversation
that needs to be held with
either a colleague or a patient
or patient family member.