GatorLink Account Management Changes

Changes in myUFL:
o Help Desk Management Tools have been moved to the ‘GatorLink
Account Management’ Link.
 Help Desk Password Reset Tool
 This tool still has the same functions.
 Account Administration
 This link is an addition to the CS screen that we should use
to determine whether or not someone’s account is disabled
or expired.
o If the account is expired, ask the Account Backup to
unexpire the account.
o If someone’s account has been disabled by a person,
the person’s name will display on the screen. Do
NOT tell the client who disabled their account.
Instead, refer the ticket to the Staff Queue for
further investigation.
 GatorLink Account Creation
 You can only create a GatorLink account for a Walk-In
Client with proper identification.
o Clients can now create an account on the myUFL homepage with the
‘GatorLink Account Creation’ link under the sign-on fields.

Guest Accounts
From now on there is no more universal “ufguest” account. We will now have
individual guest accounts that are sponsored by the Help Desk. These accounts
will only be created for real guests, such as individuals who need to get on the
wireless network.
If someone is affiliated with a department, then they should to contact that
department’s directory coordinator to see who can create a guest account. Use the
Directory Issue checklist and send emergencies to the Staff Queue. However, if
the client is a vendor or library patron, please follow the directions below:
o For Vendors, have the client contact the Purchasing department at 3921331, and they will be able to add the proper affiliation for the client and
then they’ll be able to create the account.
o For Library Patrons, have the client contact the Library at 273-2525, and
they will be able to add the proper affiliation for the client and then they’ll
be able to create the account.