HelpDeskInfo2010

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ABOUT THE UF COMPUTING
HELP DESK
The UF Computing Help Desk provides phone, email and walk-in consulting to faculty, staff and
students. The Help Desk also offers escalation or referral of unresolved issues to campus help
desks and service providers.
TECHNICAL CONSULTING
Technical consultants provide assistance with network connections (dialup, Housing, walk-up,
wireless, VPN), Webmail & email software configuration, browser and authentication issues,
Internet topics (web pages, telnet, file transfer) and PC security.
ADMINISTRATIVE SUPPORT
Full-time staff consultants provide assistance with access to administrative applications, myUFL
technical infrastructure and UF Directory maintenance.
LAPTOP AND PDA WALK-IN SERVICES
Technical consultants provide walk-in and appointment-based laptop and handheld consulting.
Extended sessions may incur a charge. Topics include configuring and troubleshooting network
connections (dialup, Housing, walk-up, wireless, VPN), email software, UF Software CD
software and utilities, virus/spyware scan and removal.
LEARNING SUPPORT SERVICES
Full-time LSS staff provide consulting and training support to faculty and instructors using ELearning, Respondus test creation software, and Turnitin anti-plagiarism software. See the eLearning Support Services web site for more information (http://lss.at.ufl.edu).
APPLICATION SUPPORT CENTER
The UF Computing Help Desk Application Support Center provides desktop computer
applications support for faculty, staff and students. This means one point of contact for assistance
with applications such as Microsoft Office, Adobe products, Macromedia Studio, use of WebCT
features, as well as our usual Electronic Thesis and Dissertation technical assistance.
Application Support Center staff assist graduate students with formatting and submission of their
Electronic Theses and Dissertations (ETD). Walk-ins are welcomed, though appointments are
preferable and can be made through the
UF Computing Help Desk. You may visit the Application Support Center website
(http://asc.helpdesk.ufl.edu) for additional information.
ACCOUNT SERVICES
Front-line and account management staff provide account-related services: GatorLink, Unix
Individual and Class, Student Organization, GatorLink campus representative support and
special account requests.
GATORLINK SERVICES
GatorLink is the credential used for access to most campus systems, including the myUFL
Portal, wireless and local networks. Every applicant, current student, faculty and employee must
have a GatorLink username and password. Certain affiliate groups are also eligible for
GatorLink. To use GatorLink, you must agree to UF Acceptable Use Policies.
These services are currently available at no charge to active students, faculty and staff members:
Electronic mail – GatorLink provides a [email protected] email address and mailbox. Email to
the GatorLink address can be retrieved from the mailbox or can be forwarded to another campus
email service. The mailbox is accessible from http://webmail.ufl.edu or from e-mail software.
This service gives you up to 175MB of mail storage.
Computer lab – access to PCs, Macs and laptop connections in the Academic Technology &
CIRCA computer labs, internet connections, e-mail access, printing, word processing,
spreadsheets, and graphic programs are available.
Internet web space – 20MB of free space for web pages. Publish your web pages using internet
FTP (file transfer) software.
CHARGED GATORLINK SERVICES
Active students, faculty and staff can take advantage of services beyond which may incur a
charge.
Grove – UNIX computer services for interactive computing and file storage. There is no
charge to graduate students or faculty for Grove access. Undergraduate students pay a charge of
$15 per semester.
Dialup – All GatorLink dialup service users pay a $5.00 monthly fee that provides 3600
minutes (60 hours) of local use.
Laser printing – High quality black and white or color printing is available for a small per page
charge.
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