MBTA Department of System-Wide Accessibility (SWA)
Weekly Update
Sunday 3/27/11 - Saturday 4/2/11
General Activities:
 Met with/or attended:
o MBTA interdepartmental committee regarding revisions to
Baby Stroller special order
o Interdepartmental work group on enhancements to Reduced
Fare CharlieCard program
o Operations and Design & Construction to finalize Porter Sq.
Red Line shuttle plan
o MassDOT’s 2nd Annual Safety Summit
 Other:
o Presented “How Can I Help You Today?” training for frontline MassDOT employees
o Prepared responses to Federal Transit Authority (FTA)
document requests for audit of 10 MBTA stations
Design and Engineering Activities:
 Reviewed plans/drawings/specifications; submitted comments on:
o Wonderland Station site inspection of temporary entrance
ramp and stairs
o Elevator cab for Tufts Medical Center and Andrew stations
Massachusetts Bay Transportation Authority
Ten Park Plaza, Boston, MA 02116
www.mbta.com
o Site inspection report for Southeastern Regional Transit
Authority (SRTA)
o Community College Station architectural drawings for
Federal Transit Administration review
o Field notes from site visit on Commonwealth Avenue
Streetscape Project
o Sidewalk reconstruction on Massachusetts Avenue bridge
above Orange Line
o Meeting notes from the Elevator Board meeting
o MBTA Elevator Specifications
 Conducted site inspections/site visits:
o Commonwealth Avenue Streetscape Project (Phase II) with
MBTA and Boston University representatives from Blandford
stop to BU Central stop
o Bowdoin Station – night shift work on detectable warning
strip
 Met with:
o Hynes Station Professional Development Group (PDG) with
Trinity Financial
o Green Line Extension Project Team on station layouts
o SWA staff to review documents for the Federal Transit
Administration Rail Assessments
Customer Complaint Tracking Activities:
 8 customer complaints; 7 complainants
o Fixed Route: 8 complaints
- 0 forwarded to Office of Diversity & Civil Rights (ODCR)
o THE RIDE: 0 complaints
SWA Weekly Update 4/2/11
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Internal Access Monitoring (IAM) Program Activities:
 12 Monitors conducted 64 trips throughout all of fixed route
system (52 Bus; 5 Subway; 3 Commuter Rail; 4 Stations)
 Continued preparing 2010 quarterly internal monitoring reports –
Findings & recommendations
 Reviewed 18 completed monitoring forms
 Scanned 36 completed monitoring forms
 Verified the content of 132 scanned monitoring forms
 Created a Scantron template for the Blue Line stop
announcement survey
 Forwarded 2 violations to Operations for investigation
Reduced Fare CharlieCard Program Activities
 Issued 1178 reduced-fare CharlieCards:
o 726 Senior CharlieCards
o 431 Transportation Access Pass (TAP) CharlieCards
o 14 Blind Access CharlieCards
o 7 “THE RIDE” CharlieCards
 Reviewed 235 Transportation Access Pass CharlieCard
applications
 Processed 206 account deposits for customers of the MBTA
Paratransit program THE RIDE
 Processed reduced-fare CharlieCards for MBTA customers in
coordination with the Amesbury Senior Center
SWA Weekly Update 4/2/11
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