Decode specific hotel chain code Encode specific hotel chain name HCMARRIOT HG*INDEX Hotel List HELP HL Worldspan HotelSelect CLUE CARD For further support, register or log on to our online support site, ASK TRAVELPORT. http://www.ASK-Travelport.com Travelport Help Desk Hotel Source: Availability and rates are viewed from the hotel chain’s central reservations database; confirmation is returned *before* end transaction (ET). Access Plus: Availability is updated by the hotel in Worldspan's database; confirmation is returned *before* ET. Basic Associates: Availability is updated by the hotel in Worldspan's database; confirmation is returned *after* ET. Integrated Source with range: A = available, C= Closed, O= rates other than what was requested are available, R= on request. Rate Range represents the low-high rate for the specific property and when the * appears on the rate line it indicates rates returned from supplier system. Four Step Booking Process 1..List of Hotels in a chosen City (HLS1/NP-2/DD5 (From PNR Segment) 2.Rooms available with Rates from an Hotel List HA2 3.Rules for a room rate from a Hotel Availability HR4 4.Book a hotel room from the rules display (HO/G-CCAX3724111222333EXP7-00) Hotel Rules HELP HR Display from PNR, with check out date and no. of people (HLS2/D-28APR2) Display using airport reference point code (HLALHR/D12MAR14MAR1) Display specifying maximum distance reference point (HLATH13SEPT14SEP2/DD-3) Display Hotel Rules using Hotel Availability line number Display Hotel Rules from PNR number Direct Rate Rule HR|P-MCMCIAP/D23NOV24NOV1/R-A1KRAC Hotel List continues...HELP HL Move Down Move up Move top Re display last Hotel List Save properties from a list Display saved list HLD HLU HLT HL* HS4-7-8 HS Availability (Properties with A indicator Distance from Reference Point Access Plus Hotel Source Hotel SOURCE chains only Maximum Rate Same Country Equivalent Currency Hotel Name Specific Chain Code Rate Plan and Plan Code Postal/ZIP Code /A /DD-5 /AP /S /MR-100 /SC /EUSD /HGALLERIA /CMC /P-SEC/PC /Z-30399 Display Hotel Availability HA1 Display Hotel Availability from PNR Check out date, No of people and name of hotel HAS1/D-17MAR/HHOUSTON PLAZA Will default to 1 person unless /NP - is added HC HCM (Request to see a rate range) HLATL/D23NOV28NOV1/RR (TRIPLE AAA RATING OF 1) HLATL/D23NOV28NOV1/RR/AAA-1 HR1 HRS2 Taxes, Fee Surcharges Rate Rules will show tax breakdown applicable to the specific rate, number of people and stay. Hotel Sell HELP HO Sell from Hotel Rules Sell from Hotel Availability H0 H01 Other Hotel Sell Options HELP HOPT Name of guest Guarantee to CC number Guarantee to Corporate ID /NM-SUAREZ JULIO MR /G-CCAX376624587674532EXP10-01 /G-CD1234567BC Guarantee to IATA Number Arrival Information Corporate ID IATA or TID Number Supplemental Info Info to print Itinerary Room Type /GAGT19020038 /ARR-10ª /CD-9849586 /BS-9869786 /SI-RQST LOW FLOOR /SP-ARRIVE BY 6PM /R-A1KCOR Extra Adult Extra Bed for Adult Extra Bed for Child Request /EX-1 /RA-1 /RC-1 DirectSell HNP-MCMCIAP/D23NOV24NOV1/R-A1KRAC/NM-TEST TEST/GCCAX372449635312100EXP12-10 Display Hotel Availability using Property Code HAP-H1255/D2AUG5AUG2 With Country Code and Reference Point Name HACFR-EIFFEL TOWER/HRITZ/NP-2/D-12FEB14FEB Hotel Chain Information HELP HCODE List of hotel chain codes List of hotel chain codes by first initial (FEATURED PROPERTY) HLATL/D23NOV28NOV1/RR/FP Display using city code, dates, number of people (HLMAS22AUG25AUG2) Missing hotel list format using C for City HLCLON/D23NOV24NOV1/RR Participation Levels (TRIPLE AAA RATING OF 1-5) HLATL/D23NOV28NOV1/RR/AAA1-5 Participation Modifying Hotel Reservations HELP H@ Modify name of guest in hotel segment H@1/NM-PEREZ FANCISCO MR. Modify hotel reservation check in/out dates Oct 2010 H@4/D20JUL22JUL Modify from of guarantee H@3/G-CCAX313714949494948EXP02-01 Cancelling Hotel Reservations HELP HSX Cancel all hotel segments Cancel specific hotel segment HX X2 Hotel Reference Points HELP HRP Encode Reference Point HKC/CALAIS Display Hotel List by Hotel Reference Point with Options HLSITGES/D2FEB5FEB/DD-2 Reference Point List by City Code HRPDUB Display Hotel List from reference Point List H1 Display Reference Point List by Country and name HRPCFR-EIFFEL List of international Country Codes HG*CO Hotel Detail HELP HD Display Hotel from List Display Hotel from Availability Display from PNR Display specific Keyword Display Multiple Keyword HD1 HD HDS3 HD*FACILITIES HD*1-7-9 Hotel Chain GRS Pages – G/HTL/SIQ To display a comprehensive list of properties for a specified city, Hotel Default Record – H/L Help Index INFO H/OPT Oct 2010