Curriculum Manager – General Errors and Issues

JROTC

C

URRICULUM

M

ANAGER

T

ROUBLESHOOTING

G

UIDE

V

ERSION

2.0

JROTC Curriculum Manager Troubleshooting Guide v2

Table of Contents

Using this Guide .............................................................................................................. 4

Hard Drive Safety ............................................................................................................ 4

How do I safely remove the hard drive? ...................................................................... 4

USB Guidelines ........................................................................................................... 6

Curriculum Manager – General Errors and Issues .......................................................... 7

Administrative Rights Issues and Repairs ................................................................... 7

#TextRTF Error .......................................................................................................... 10

MS office files setup utility / File Type Fix Says I must be an administrator to run

(Windows Vista / 7) .................................................................................................... 11

Antivirus and internet security programs .................................................................... 11

CM v2 cannot find the CPS IR receiver while CM v1 and CPS work fine with the receiver ...................................................................................................................... 12

Important NOTE about the CPS Device Manager and CPS Receiver: ...................... 14

General Firewall notes ............................................................................................... 17

Technical Support ...................................................................................................... 17

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Table of Figures

Fig. 1 – Find and Replace window .................................................................................. 4

Fig. 2

– Safely Remove Hardware Icon ........................................................................... 4

Fig. 3 – Safely Remove Hardware Window ..................................................................... 5

Fig. 4 – Stop a Hardware Device Window ....................................................................... 5

Fig. 5

– Safe To Remove Hardware Indicator ................................................................. 6

Fig. 6 – Administrative Rights Issues and Repairs .......................................................... 9

Fig. 7 – Windows Status Bar ......................................................................................... 12

Fig. 8

– Device Manager Menu ..................................................................................... 12

Fig. 9

– Device Manager Icon ....................................................................................... 13

Fig. 10 – Device Manager Disconnect button ................................................................ 13

Fig. 11 – Device Manager Status .................................................................................. 13

Fig. 12

– VCP Drivers download link ............................................................................. 14

Fig. 13 – Windows VCP Drivers download link ............................................................. 15

Fig. 14 – Device Manager Disconnect option ................................................................ 16

Fig. 15

– CPS IR Device Disconnected ......................................................................... 16

3


Using this Guide

This guide is organized into topics detailing the use and issues of the Curriculum

Manager (CM). When you experience a problem you can use Ctrl+F to shorten your search by entering key words or terms describing your problem.

Fig. 1

– Find and Replace window

Hard Drive Safety

How do I safely remove the hard drive?

1. Double-click the Safely Remove Hardware icon in the Task Bar at the bottom right of your computer screen.

Fig. 2 – Safely Remove Hardware Icon

2. In the Safely Remove Hardware window, click USB Mass Storage Device , then click the Stop button.

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Fig. 3

– Safely Remove Hardware Window

3. The Stop a Hardware device window appears. Click the USB Mass Storage

Device then click OK.

Fig. 4

– Stop a Hardware Device Window

4. The Safe To Remove Hardware message will appear indicating it is safe to remove your device. You may now disconnect the USB cable from the computer.

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Fig. 5 – Safe To Remove Hardware Indicator

USB Guidelines

You can...



NOTE: Always use the safe removal procedure for your operating system when disconnecting the drive.



You can connect or disconnect the drive while the computer is on.



You can optimize drive performance by disconnecting other USB devices when using your Iomega® drive. The performance of all USB devices decreases as additional USB devices are connected.



You can avoid some system lockups by waiting at least 30 seconds after connecting or disconnecting any USB device. Do not connect, disconnect, or use any other USB device during this time.

DO NOT...



Do not connect or disconnect any USB device while the drive is transferring information. Data loss will result!



Do not use USB extension cables with your CM drive. Data loss might result.



Do not connect the drive to a hub; connect only to the computer.



Do not connect USB and FireWire cables at the same time.

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Curriculum Manager – General Errors and Issues

Administrative Rights Issues and Repairs

If your computer states you do not have Administrative Rights for the following issues in the left hand column, complete the respective repair located in the right hand column for each issue.

Issue Issue How to Fix

Windows Vista Instructions

Steps to turn off

User

Account

Control

(UAC) in

Windows

Vista

If you want to avoid

Vista screen prompts

1. Click Start > Control Panel .

2. In Control Panel , click User Accounts And Family

Safety.

3. Click User Accounts .

4. Click Turn User Account Control On Or Off .

5. Clear the Use User Account Control (UAC) to help protect your computer checkbox, and then click OK .

Steps to turn off

User

Account

Control

(UAC) in

6. When prompted, restart your computer.

Windows 7 Instructions

If you want to avoid

Windows 7 screen prompts.

1. In the Start Menu or Control Panel search box, type

UAC .

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Windows 7 Windows 7 makes it much easier to deal with

UAC settings, and in fact you don’t have to completely disable UAC if you don’t want to.

2. You can simply drag the slider up or down, depending on how often you want to be alerted. Drag it all the way down to the bottom; you’ll have disabled it entirely. Click

OK .

Windows Vista/7 Instructions

How to

Grant

Permissions in Windows

Vista and 7

If users are getting Jet

Database errors when trying to save your profile in CM, this means you do not have write permission s on the

USB drive.

Even if you

1. Locate the CM drive icon in Windows Explorer.

2. Right click on CM drive icon and select Properties from the Context menu.

3. Click the Edit button in the Properties window. Click OK to confirm UAC elevation request.

8

JROTC Curriculum Manager Troubleshooting Guide v2 are Admins on your computer,

Windows

Vista and some

Windows 7 will auto block you from writing.

In those cases you need to tell

Windows

Vista and

Windows 7 to grant you full control of the drive whether you are an

Admin or a

User.

4. Select Group or user names from the Permission windows or click the Add button to add other user or group.

5. Under Permission section, check Full control under the

Allow column to assign full access rights control permissions to Administrators and Users groups.

6. Click OK for changes to take effect. Click OK and a final

OK to exit from Properties window.

Fig. 6

– Administrative Rights Issues and Repairs

9


#TextRTF Error

This error appears when you have an older incompatible RTF Text component. To resolve this error:

1. Click My Computer and navigate to C: > WINDOWS > SYSTEM32.

2. Locate and delete RICHTX32.OCX.

3. When you start curriculum manager it will copy the correct one back into your

C:\WINDOWS\SYSTEM32 . If it does not copy the correct one, then check the

RICHTX32.OCX

found in your CM_App folder on the CM hard drive; it should be dated 3/8/2004 otherwise you have the wrong OCX on your drive.

NOTE: If the correct RICHTX32.OCX

is found in both the CM_App folder on the CM hard drive and in C:\WINDOWS\SYSTEM32 , and you still get error messages when launching CM or the basic presentation, then you will need to manually register the copied RICHTX32.OCX

.

To manually register on Windows XP:

1. Click the Windows Start button.

2. In the Start Menu box, click Run.

3. In the Run window, type cmd in the box next to open, and click OK .

4. In the Command box : a. type C: then hit Enter.

b. type cd\windows\system32 then hit Enter.

c. type regsvr32 RICHTX32.OCX

then hit Enter.

5. If successful, you should get a windows message stating the component has been registered.

To manually register on Windows Vista or Windows 7:

1. Click the Windows Start button.

2. In the Start Menu box, click Programs > Accessories, then right click

Command Prompt and select Run As > Administrator .

3. In the Command box : a. type C: then hit Enter.

b. type cd\windows\system32 then hit Enter.

c. type regsvr32 RICHTX32.OCX

then hit Enter.

4. If successful, you should get a windows message stating the component has been registered.

10


MS office files setup utility / File Type Fix Says I must be an administrator to run

(Windows Vista / 7)

To resolve this error:

1. Click My Computer and navigate to CM hard drive > CM_App folder.

2. Right click on ftfix.exe

and choose Run as administrator .

Antivirus and internet security programs

AVG

AVG may cause CM to run slow; slides may take a long time to load. This happens because AVG actively scans each file (slide, document, audio, movie, etc…) as it is opened, which delays its display in CM. To resolve this issue:

1. Open AVG.

2. Open Link Scanner and turn off the settings.

3. Open Resident Shield and turn off the settings.

Norton

Norton deletes the CM Start menu (CM_Start.exe) off the CM drive. This happens when the new SONAR Norton component mistakenly identifies the startup menu as a security threat and removes it. To resolve this issue:

1. Restore the CM_Start.exe

from Norton quarantine.

2. Make sure the box exclude from future scans is checked.

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12


CM v2 cannot find the CPS IR receiver while CM v1 and CPS work fine with the receiver

Cause: eInstruction Device Manager is holding on to the IR receiver and not sharing with other programs.

Solution:

1 Click on the eInstruction Tools Icon

Fig. 7 – Windows Status Bar

2 Click on eInstruction Device Manager

Fig. 8 – Device Manager Menu

3 Click on the CPS IR receiver icon


Fig. 9

– Device Manager Icon

4 Click on the Disconnect button

Fig. 10 – Device Manager Disconnect button

5 CPS IR receiver icon changes from green check to red X

Fig. 11 – Device Manager Status

6 Now eInstruction Device Manager is not holding on to the CPS IR receiver and can be used with other applications. Start CM v2 and if you skipped the CPS IR detection CM v2 will try to redetect it when you start a CPS question

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

CM v2 currently support only CPS IR receiver and clickers. It does NOT support the RF receiver and clickers yet.

Important NOTE about the CPS Device Manager and CPS Receiver:

1. Only computers that have had either the CPS or the MOBI software installed will have the Device Manager application on their window status bar. You DO NOT

NEED this application in order to use the Clickers with CMv2.

However, if Device Manager is not installed and WINDOWS does not recognize the receiver then they need to download and install the FTDI drivers

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Fig. 12

– VCP Drivers download link


Fig. 13 – Windows VCP Drivers download link

2. Some MS OS computers will have these drivers already installed and will instantly recognize the receiver. Other computers will need to get the drivers and install them onto the computer. The computers will have these drivers already if the CPS or MOBI software has been installed on the past in the computer.

3. If the Device Manager application is installed because you plan to continue using the CPS software or are going to use the MOBI, then you will need to

DISCONNET the CPS Receivers from the Device Manager Application by right clicking on the CPS IR Receiver Icon in the Device Manager Application window and clicking DISCONNET. The Green checkmark will change to a red x. They can then start CMv2 and it will find the receiver.

15


Fig. 14 – Device Manager Disconnect option

16

Fig. 15 – CPS IR Device Disconnected

4. The Red X indicates that the Receiver has been released from the EInstruction software so that it can be used by other applications such as the CMv2 and the

JROTC CPS games. When you open the EInstruction CPS software it will automatically reconnect the CPS receiver so that it can communicate with it. You must DISCONNECT the receiver from the Device Manager Application every time you go to launch the CMv2 software as long as you have the Device

Manager application installed on your computer.


General Firewall notes

Which ports does TeamViewer use?

By default TeamViewer uses only the outgoing port 80 (HTTP) - no firewall configuration is necessary. Alternatively you can open port 5938 (TCP) for outgoing connections.

Technical Support

For further technical issues please email:

JROTCeducation@usaac.army.mil

Please include in the email a brief description of the problem and a phone number so that we may contact you.

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Curriculum Manager – General Errors and Issues

URRICULUM

ANAGER

ROUBLESHOOTING

UIDE

ERSION

Table of Contents

Table of Figures

Using this Guide

Hard Drive Safety