Key readings for discussion in this course come from the following
sources. You can purchase copies from HBS.
Procter & Gamble: Improving Consumer Value Through Process
Redesign
James L. McKenney ; Theodore H. Clark ;
L.L. Bean, Inc.: Item Forecasting and Inventory Management
Arthur Schleifer Jr.;
Blanchard Importing and Distribution Co., Inc.
Paul W. Marshall ; Alan H. Drinan ;
Barilla SpA (A)
Janice H. Hammond ;
Dell Online
V. Kasturi Rangan ; Marie Bell ;
Suggestions: Purchase all of these items together as each item costs $6.50
but there is a $10 minimum order. Purchasing several copies together also
reduces the cost as subsequent copies only cost $5.50 each.