ADNAN KHALID.
H# K-9 GRE 672 Motomul Compound
Benori Town Gurumandir Karachi Pakistan
Cell # 0300-2701900
Home # 021 - 4918885
Email: adnan2000an@hotmail.com
SUCCESSES:
SALES:
Employed cold-call, referral, and other prospecting methods. Assessed client needs and made effective sales
presentations, often-involving technical product details. Commended by executives for “smooth” presentations.
CUSTOMER CARE & COMMUNICATIONS:
Interacted with customers both in person and in a call-center environment. Commended by customers for positive
attitude and willingness to go beyond the requirements of the job. Conducted customer needs assessments and
illustrated cost-effective benefits and solutions
EXPERIENCE:
CUSTOMER CARE EXECUTIVE OPERATION & CORPORATE ACCOUNTS
(April 2010 to till date )
Tyco Fire & Security Pvt. Ltd / ADT Security Pakistan
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Make crystal report Segate (banks & other corporate accounts)for disarm signal calls on daily basis
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Inbound & Outbound calls on Alarms & on Banks in Disarm branches on daily basis.
Look after all complains and operational challenges of all banks like HBL, MCB, ABL, JS Bank,
Meezan Bank, Faysal Bank, National Bank of Pakistan and other corporate customers.
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Sort out customer’s complaints & solve technical/ programming issues on phone.
Timely feed back calls to Regional Officers to HBL and Other banks across Pakistan to buildup and
strengthen the relationship.
Follow up the technicians in city & out of city (All over Pakistan)...
Data entry & filling work on daily basis.
Follow-up to Bank’s installation like new branches, Re-installation after renovation and Shifting cases
with installation teams and give updates to seniors
Making sure to inform upcoming customers during the due diligence regarding all the points related
to agreement or on help lines brief them regarding different features of system (We Have) & some
advance devices.
On time incident report to seniors.
Making sure to solve the force issues on daily basis like late responses, Active or inactive codes,
Mis-Communications, Real situations, (Hyper Customers in Any Kind Of Issues) & un-behavioral
conditions of Security force.
Manage the schedule of monitoring shifts (Sometimes) & supporting them under the criteria during
the duty hours & on phone any time when they need.
main responsibility is customer care of the banking / financial sector and its routine issues in evening time but
not only that, also looking and taking care of the following issues in the “evening” & “night time”:
 Supporting I.T. (Networking, Servers & SUR GUARD Signal Receivers Programming) related
issues and its department.
 Response Force (RF) issues.
 Customer Care of Resi-Accounts (on need basis)
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Supporting CMS (Central Monitoring Station) staff and its basic administration and etc.
CUSTOMER CARE OFFICER OPERATION & CORPORATE ACCOUNTS (March 2008 to April 2010)
Tyco Fire & Security Pvt. Ltd / ADT Security Pakistan
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Giving information to new customer about new installation.
Making sure that all in coming issues received on Hotline, UAN & Monitoring relating to customer are
resolved.
Calls for Disarmed Signals (Banks & Others Sites)
Reporting of In-Active & Re-Active of the sites on daily basis.
Attending UAN & Hotline & Handling the Customer query + complaints.
Commissioning & due Diligence of the sites on daily basis.
Follow up the technicians in city & out of city (All over Pakistan).
Handling the force issue on daily basis & updates to seniors on daily basis
MONITORING OFFICER
(March 2006 to February 2008)
Tyco Fire & Security Pvt. Ltd / ADT Security Pakistan
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Accessing alarms and analyzes the data types received and call back for confirmation.
Handling the force issues & updates to seniors.
Handling of Police Station, Ambulance and Fire station in case any emergency at customer site.
On time incident report to seniors & Maintain incident register.
Attended upcoming calls from UAN & Hotline #s.
Sort out customer complaint & forwarded to Technical department.
Uplink and generates commissioning reports newly install system.
Make report of new uplink customer and Sent response force on daily basis.
Maintain Technical visiting report with solve & pending status.
Collect data from customer & update data register.
Check all PTCL lines on daily basis
Inbound & Outbound calls of Customers for satisfaction & system checking.
CASH MANAGER ACCOUNTS.
(May 2003 to February 2006)
Salt n' Pepper Village Restaurant Karachi
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Hard Cash Transaction (Banks to Office).
Preparation Staff Salary.
Report to Boss all Cash Dealing, Banks Account Balance & issues.
Making sure my availability for Restaurant, whenever Restaurant needs me in any scenario.
JUNIOR MANAGER PROCURE
(December 2000 to April 2003)
Salt n' Pepper Village Restaurant Karachi.
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Check Food Cost Report.
Receiving All Food & Non Food Items.
Inventory (Food & Non Food) Stores.
Update the Stock (Computerize & Manually).
Telis marketing.
Check All Food & Non Food Items Bills.
SKILLS:
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ERP System named MASterMind – Business © (GE Securities® - Integrated System)
ERP System named MASterMind – Monitoring © (GE Securities® - Integrated System)
ERP System named Restaurant Management System
Microsoft Office (MS Word, MS Excel, MS PowerPoint)
TRAINING, COURSES AND AWARDS:
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Customer Services Excellence Training Conducted by NUR Institute for TYCO
Working Effectively with customer Conducted by TYCO.
Best Customer Care Officer Award FY- 2008 by TYCO.
PERSONAL INFORMATION:
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Father's name.
Date of Birth.
N.I.C No.
Religion.
Nationality.
Marital Status.
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Mohammad Khalid.
05th May 1981.
42201-0764841-1.
Islam.
Pakistani.
Married.
EDUCATIONAL QUALIFICATION:
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B.Com (Private)
Intermediate,
(Science Pre. Eng.)
Matriculation,
(Science).
: From Karachi University. (In progress)
: Board of Intermediate
Education, Karachi.
: Board of Secondary Education,
Karachi.
INTEREST:
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Traveling, Reading Newspaper & Books,
References will be furnished upon request