Creating Your Resume
Using Optimal Resume
A Step-by-Step Guide
2
TABLE OF CONTENTS
A.
Accessing the Optimal Resume System/Creating Your User Profile..................................................4
B.
Setting Up Your Resume Template in Optimal Resume Builder ........................................................7
C.
Customizing Your Section Titles .........................................................................................................9
D.
Changing Information in Your Resume Header ...............................................................................10
E.
Populating the EDUCATION Section.................................................................................................11
F.
Populating the CERTIFICATIONS Section ..........................................................................................13
G.
Populating the RELATED EXPERIENCE Section .................................................................................14
H.
Populating the WORK EXPERIENCE Section .....................................................................................16
I.
Populating the ACTIVITIES/ACHIEVEMENTS Section .......................................................................19
J.
Populating the BACKGROUND SUMMARY Section ..........................................................................20
K.
Spellchecking Your Resume .............................................................................................................24
L.
Viewing & Printing Your Resume in Word .......................................................................................25
M.
Stylizing Your Resume ......................................................................................................................29
N.
Downloading Your Instructor-Approved Resume to Your Career Development Folder .................34
O.
Submitting Your Instructor-Approved Resume to Career Connect .................................................35
P.
Guidelines for Updating Your Resume in 8th Quarter .....................................................................39
Appendix 1.
Editing Marks ......................................................................................................................43
Appendix 2.
Calculating Your Attendance Percentage ...........................................................................44
Appendix 3.
Action Verbs .......................................................................................................................45
Appendix 4.
Sample Resume Styles Available in the Optimal System ...................................................48
3
A.
Accessing the Optimal Resume System/Creating Your User Profile
1. Access the Student Portal. On the left side of the screen, click on Career Services/About Career Services.
2. Click on this icon to access the Optimal Resume site:
[NOTE: You can also select “Optimal Resume” in your “My PT”I dropdown list.]
3. Once you enter the Optimal Resume site, click the “Create New Account” button.
4. In the Validation window that appears, go to the Student Users section and enter optimal1 as the
validation code for Student Users. Then click the “Continue” button.
4
5. You are now able to create your User Profile.
6. In the Contact/Login Information area, edit the profile information listed there.
Fill out ALL asterisked (required) fields.

Double check all information to make sure it is accurate.

Name:


List First Name followed by Last Name

Add a period after your middle initial, if you are listing one

Avoid nicknames
Email:


Password: (5 to 10 characters)



Use your PTI email. (You can later go to your PTI email to forward your mail to an account you
check on a regular basis).
Use a password that you are likely to remember, like your standard password for your PTI login.
Address:

List your CURRENT address (where you will be living at the time of your internship)

Do not abbreviate. Spell out Street, Boulevard, Township, Apartment, etc.
Phone:

Choose your most reliable phone number
(make sure you have a professional-sounding voicemail message)

Use one of these formats for your phone number:
(412) 555-1212 or 412-555-1212 or 412.555.1212
5
7. Scroll down to read the Terms and Conditions at the bottom of the page.
8. Click the check box next to the statement “I have read and agree with all Terms and Conditions.”
9. Click the “Create Profile “button on the bottom right. You are now registered in PTI’s Optimal Resume
system.
10. You are now ready to start creating your resume.
6
B.
Setting Up Your Resume Template in Optimal Resume Builder
1. After logging into the Optimal Resume Builder, you will be taken to the Document Center.
2. In the “RESUMES” area, click on “Create New Resume.”
3. In the “Name this resume” field, type in your resume file name, using the format below. Then click on the
“Start Resume” button.
Program Code + Last Name + First Name + Resume
[Ex.: CADM Smith John Resume OR SSA Rogers Joseph Resume, etc.]
PROGRAM CODES
BUSACC
Business Accounting
MEDADM
BUSMGT
Business Management
MEDAST
Medical Office
Administration
Medical Assisting
BUSMKT
Business Marketing
MCC
Medical Coding
BUSRTL
Business Retail
MMVID
Multimedia Video
MMWEB
Multimedia Web Design
PROGRM
Computer Programming
CADA
CADM
Computer Aided Drafting
- Architectural
Computer Aided Drafting
- Mechanical
Resume
ELECTR
Electronics
TMC
Therapeutic Massage
GRPHIC
Graphic Design
SSADM
Safety & Security
SURTEC
Surgical Technology
ZAHCM
Hospitality Hotel
& Casino Management
Travel and Tourism
ITNA
Home & Commercial
Systems Integration
(degree)
IT Network Admin
ITSF
IT Security Forensics
HCSINT
ZATTA
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4. To start with a PTI-based template rather than working completely from scratch, click on the “Continue”
button in the “Browse Section Sets” block.
5. By default, the Resume Category (Students/Recent Grads), Resume Type (PTI Resume) and Resume
Sections for the PTI-style template (Background Summary, Education, etc.) are listed first so they are
automatically selected. Simply click on the “Continue” button to agree to these defaults.
The PTI resume settings are already
selected (highlighted in gold)
8
C.
Customizing Your Section Titles
1. The section titles listed on your resume are typical of PTI students. But you can customize your section
title listing in numerous ways:

Delete a section title: Go to the SECTIONS area on the right side bar and click on the trash can next
to the section title.

Reorder your section titles: Click on “Reorder” and drag a title to a new location.

Add a new section title: Click on “Add Section.” Then select the type of section format you need
(General, Experience or Hybrid). Your instructor can help you decide which format will work best for
the information you want to add to the resume.

Change the name of a section title: On the resume area itself, click on the title name to open up
fields pertaining to that section. The first field listed is “Section Name.” Simply rename the section in
that field.
For example:

You might want to change “Activities / Achievements” to just “Activities” or “Community Service”

If you have “Related Work Experience” you might want to change “Work Experience” to “Additional Work
Experience”

You might want to call your “Background Summary” section “Professional Profile” or “Qualifications Summary”
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D.
Changing Information in Your Resume Header
1. To change any information located in your header (name, address, phone, email), simply move your
mouse to the line you want to change (which will become highlighted) and click.
2. Make your changes in the fields of the window that pops up.
3. Then click Save to return to your resume view.
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E.
Populating the EDUCATION Section
1. In the resume area in the center of your screen, click on the “Education” title.
The Education fields will appear.
2. To populate this section with all of your relevant Education data, click on the Examples button.
3. Find the specific listing that pertains to your major. For the most part, the majors are listed in alphabetical
order, but there are a few that are scattered throughout the list, so keep searching.
4. Once you add your Example, review the information and personalize it to your experience. DO NOT JUST
ACCEPT INFORMATION THAT IS INSERTED – MAKE SURE IT REFLECTS YOUR BACKGROUND!
NOTE: You can reorder the Education listing, putting Degree/Graduation Date above School/Location, if
you like. In that case, bold the degree and not the school. Just be consistent with the formatting of all
schools you list.
First Step: Click on Examples and scroll
to find the details about your specific
degree. Click “Add” to bring those
details into your Education field.
Degrees/Concentrations:
Add any additional PTI
Degrees or Concentrations
Graduation: Type the
Month and Year you expect
to graduate (not in all caps)
GPA: List your overall GPA if
it is 3.5 or above. If not,
remove this text. [See your
PTI transcripts.]
Attendance: Add your overall
Attendance percentage if it is
95% or above. If not, remove
this text. [See the Attendance
Calculation sheet in Appendix 2.]
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Education Subheads: Each major has
a different set of subheads that
provide details about your training.
Personalize the items listed
according to your skill set.
Adding Additional Schools to Your Education Section
1. To add another school below PTI, simply press an extra Enter (or two) below the PTI information. Use the
same format as the PTI listing.
2. Guidelines for whether to add another school or not:

Standard high school diplomas or GEDs are NOT listed on a resume. You would only add schools
beyond PTI if you had related training in high school/vo-tech or attended another college prior to PTI.

If you decide not to formally list another school, you could still refer to this training in one of your
Background Summary statements.

Use the same format as your PTI listing.

You do not have to include subheads of details about additional schooling (Related Coursework,
Computer Applications, etc.), but you can if you think it is not evident in your degree title or if the
coursework is very different from your PTI training.
NOTE ABOUT LISTING COMPUTER APPLICATIONS: If you have some additional computer
applications that you learned from a school outside of PTI, you may want to combine ALL computer
applications in one listing and put it in its OWN section below Education. This way you won’t have
to duplicate listings or make an employer read two different lists to get a sense of your computer
knowledge.
Examples of Additional School Listings:
Vo-Tech Schools
John D. Rockefeller IV Career Center, New Cumberland, WV
Certificate of Completion, Cisco Systems Network Academy, June 2008
Greater Altoona Career and Technology Center, Altoona, PA
Certificate in Commercial Art, June 2007
GPA: 3.76
Related High School Training
Moon Area High School, Moon Township, PA
Diploma with Emphasis in Computer-Aided Drafting
Hopewell Area High School, Hopewell, PA
Diploma with Coursework in Networking and Computer Programming
Post-Secondary Schooling
Slippery Rock University, Slippery Rock, PA
24 Credits in General Studies, September 2007-May 2008
Univerity of Pittsburgh, Pittsburgh, PA
Coursework in Electrical Engineering, January 2007-April 2009
United States Army, Fort Sill, OK
Certificate in Meteorological Maintenance Repair, July 2004
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F.
Populating the CERTIFICATIONS Section
NOTE: Only include a Certifications section if you have formal certifications that are relevant for your resume.
Generally, that would be certifications related to your field or first-aid/safety related certifications that
would be helpful in any field.
1. In the resume area in the center of your screen, click on the “Certifications” title.
The Certification fields will appear.
2. First click on the Examples button to review the sample certifications we have loaded there. After adding
an example, edit the text to suit your needs.
3. If your example is not listed or you need to add another one, simply type your text in the open field.
Be sure to follow the format listed in the Examples section for certifications. (Certification Title,
Organization Name, Date)
4. With some certifications, a date is not necessary. Discuss this decision with your instructor.
Click on Examples button to get
sample certifications to choose from
You may decide to change the
name of this section to “Industry
Certifications.” If your
certifications go beyond your
industry (like first aid for a CAD
major), keep the section header
as “Certifications.”
Don’t forget to type in
the Month and Year of
your certification (or just
year, or no date, if that’s
applicable)
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G.
Populating the RELATED EXPERIENCE Section
NOTE: Include a Related Work Experience section if you have experience (paid or unpaid) that is relevant to your
field. Even if the experience is not directly in your field but somehow enhances your understanding of your
new industry, put it here! For example…

If you did construction work and you are an Architechtural CAD major

If you were in Electronics Sales at Best Buy and you are an Electronics major

If you were the manager of a video store and you are a Business Administration major
with a concentration in Management
1. In the resume area in the center of your screen, click on the “Related Experience” title.
The Related Experience fields will appear.
2. Fill out these fields:
Employer Name: Official name of the company you worked for (or “Self-Owned Business”
or “Self-Employed” or “Various Personal Clients,” etc.)
Employer Location: City, State (use the 2-letter state abbreviation – PA, OH, WV)
Job Title: Title that best describes your position (even if it’s not your official title). Try to reflect any
management, team lead or training experience in your title. Do not have more than a two-position
title. For example, Hopsital Aide/Trainer is ok, but Shift Supervisor/Trainer/Closer/Cashier is too much.
Date Range: List the Month and Year that you started and ended your employment. If you are still
there, write it as “Month Year to Present” or Month Year – Present. Always be consistent in how you
treat the date field for each job.
Job Description (open field): Include a description that highlights your key skills as they pertain to your
new career. Click on the Action Verbs button to find powerful verbs to enhance your description.
You can write
the description
in paragraph
form (as shown)
or bullet form.
Be sure to write
in PAST tense for
previous jobs
and in PRESENT
tense if you’re
still working
there.
Click on Action Verbs to
find powerful verbs to
use to start each phrase.
Click on Examples to
help you get ideas
for describing your
job duties. (See next
page for details…)
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Job Description Examples for the Related Experience Section
If you have Related Experience, you should include a job description. To help you formulate this description, there
are examples included in the system that you can tailor to your needs:
Click on the Examples button in your Related Experience section.
Select “Work
Experience” to pull
up standard job
descriptions for
various industries
(provided by vendor).
Select “PTI Work
Experience” to pull up
job descriptions for
typical PTI jobs
related to industry
(lab assistant/tutor,
helpdesk support, etc.
15
H.
Populating the WORK EXPERIENCE Section
1. In the resume area in the center of your screen, click on the “Work Experience” title.
The Work Experience fields will appear.
2. Fill out these fields:
Employer Name: Official name of the company you worked for (or “Self-Owned Business”
or “Self-Employed” or “Various Personal Clients,” etc.)
Employer Location: City, State (use the 2-letter state abbreviation – PA, OH, WV)
Job Title: Title that best describes your position (even if it’s not your official title). Try to reflect any
management, team lead or training experience in your title. Do not have more than a two-position
title. For example, Hopsital Aide/Trainer is ok, but Shift Supervisor/Trainer/Closer/Cashier is too much.
Date Range: List the Month and Year that you started and ended your employment. If you are still
there, write it as “Month Year to Present” or Month Year – Present. Always be consistent in how you
treat the date field for each job.
If you have a “Related Experience” section, you may want to
change this Section Name to “Additional Experience” or “General
Experience” to distinguish it from “Related Experience.”
It is not necessary to fill in a job description here.
Just leave the area blank. But if you feel your
skills are of special merit or you want to fill some
space on the page, go ahead and include a job
description. Just don’t list obvious duties that
are self-explanatory based on your job title…
16
Adding Additional Jobs or Employers to Your Work Experience Section
1. On the right sidebar, under Work Experience, click on “Add/Delete Employer/Job.” (shown in RED type)
2. This opens up a smaller window where you have the option to click on “Add Employer” (to add a new
organization) or “Add Job at this Employer” (to add another job at the same organization).
3. After clicking on the option you need, fill out the fields listed. Again, no job description is needed for an
added position—unless you wrote a description for a previous job; then you must be consistent.
Deleting a Job or Employer
1. On the right sidebar, under Work Experience, click on “Add/Delete Employer/Job.” (shown in RED type)
2. This opens up a smaller window. Find the job or employer you want to delete and click on the trash can
associated with that line.
To add a position, click on
“Add Employer” or “Add
Job at this Employer”
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To delete a position, click on the trash
can across from the item you want to
delete (entire company or just one job
at that company)
Reordering Jobs or Employers
1. Your jobs should be listed in reverse chronological order (most recent to least recent). Unfortunately, the
system lists your jobs and employers in the order you added them.
2. If you need to flip the order of a job, go to the sidebar on the right and click on “Reorder”
(shown in RED type).
3. A new window appears, listing all of your resume sections and items in each section. To flip the order of a
job, go to the Work Experience listing and drag the name of the employer (or job) above or below another
employer (or job) in the list.
You can also reorder your
resume sections by
dragging a section title to
a new location in the list.
With your mouse, drag the
name of the employer or
job to a different location
in the Work Experience
list.
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I.
Populating the ACTIVITIES/ACHIEVEMENTS Section
1. This section lists all of the items that demonstrate your extra involvement in school, organizations or the
community, as well as recognitions for performance.
2. The name you assign to this section depends on the type of items you will be listing. Here are just some of
the names you could consider:
Change the
Section
Name to
suit the
items in
your list.

Activities – Use this section name if every item in the list is an activity (sport, club, church group, etc.).
You can also include community service work under an “Activities” title.

Activities/Achievements – Use this section name if you have a mixture of activities (Member of AIGA
PTI Student Chapter, President of SADD, Track Team Member, etc.) and recognitions (1st Degree
Black Belt, Eagle Scout, Outstanding Student Award, 2nd Place Art Award, etc.)

Achievements – Use this section name if all of your items are awards, recognitions for performance
or special achievements in your life.

Awards – Use this section name if all of your listings are official awards you have received in any
relevant aspect of your life (work, school, community, church)

Community Service – Use this section name if all of your listings are related to volunteer work in the
community (including church-related volunteer work)
Click on Examples button to access the list of
Activities/Achievements examples we
loaded pertaining to PTI students
Make sure you list items from
most recent to least recent.
Use a consistent format in
listing the information. We
suggest “Your Role,
Organization, Date.”
19
Scroll the list of PTIspecific Activities
samples. Select one
or more and adapt
them to your
experience.
J.
Populating the BACKGROUND SUMMARY Section
Complete this section ONLY AFTER
you have completed all other
resume sections.
1. In the resume area in the center of your screen, click on the “Background Summary” title.
The Background Summary fields will appear.
2. In the “Section Name” field, you can change the name of your section title. (For example: “Profile,”
“Professional Profile,” Qualifications Summary,” “Summary,” or “Highlights.”)
3. In the open field, begin typing your Background Summary text, either in paragraph form or bullet form.
Or click on the “Examples” button to review several PTI-style summaries as a starting point.
Click “Add” if you want to insert an example of a Background Summary in your resume.
4. Refer to the list of adjectives on the following page that can best describe you in your summary. Also,to
get ideas for powerful verbs to add to your description, click on the “Action Verbs” button – or review the
list of verbs in Appendix 3.
Type your Background Summary here…
Consider selecting one of the Examples and then TWEAK THE
WORDING TO PERSONALIZE IT TO YOUR BACKGROUND.
OR
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Background Summary Content Guidelines

Your summary provides employers with 3-4 phrases that highlight your skills and experience in a nutshell.

Format: use paragraph form or a bulleted list.

Items should be tangible, demonstrated examples of your skills. Avoid “fluffy” statements –
all statements should be tied to an example or a pattern of behavior that proves the statement.

It’s okay to refer to something that’s listed elsewhere in your resume. Just don’t phrase it the same way
here. Try to tie together multiple items listed elsewhere to highlight a pattern in the summary.
Paragraph Format
FIRST PHRASE:
defines your
professional
identity
(status as a
near-graduate
and areas of
training/
expertise)
Compassionate, reliable individual in the process of completing Pittsburgh Technical Institute’s
CAAHEP accredited Medical Assisting program, with specialized training in phlebotomy,
administering injections, and performing electrocardiograms. Gained valuable exposure to a
healthcare environment as a nursing home aide and hospital volunteer. Recognized for academic
achievement as Outstanding Student of the Quarter at Pittsburgh Technical Institute.
PHRASES 2-4: provide additional
evidence of your skills, experience or
merits as a student, employee or citizen
Bulleted Format

Compassionate, reliable individual in the process of completing Pittsburgh Technical
Institute’s CAAHEP accredited Medical Assisting program, with specialized training in
phlebotomy, administering injections, and performing electrocardiograms.

Gained valuable exposure to a healthcare environment as a nursing home aide and
hospital volunteer.

Recognized for academic achievement as Outstanding Student of the Quarter at
Pittsburgh Technical Institute.
Sample Adjectives to Use to Describe Yourself in Your Background Summary
Accommodating
Caring
Cheerful
Confident
Conscientious
Consistent
Cooperative
Courteous
Creative
Dependable
Detail-oriented
Diligent
Disciplined
Efficient
Energetic
Enterprising
Enthusiastic
Focused
Genuine
Good-natured
Hardworking
Helpful
Honest
Imaginative
Industrious
Insightful
Inventive
Logical
Loyal
Mature
Meticulous
Observant
Optimistic
Organized
Outgoing
Patient
21
Perceptive
Persistent
Personable
Poised
Productive
Proficient
Punctual
Reliable
Resourceful
Sincere
Technically proficient
Thorough
Background Summary Samples
(Go to Examples button in Background Summary section to add one of these examples
to your resume. Then edit it to your liking.)
Enthusiastic and team-oriented information
technology major with specialized training in
Computer Forensics and Network Security. 2+
years of industry experience performing client
consults on hardware/software installation and
troubleshooting. Selected to serve as team leader
for many school projects, including production of
an extensive SQL database.
High Honors student who is currently completing
an Associate Degree in Multimedia Technologies,
including specialized training in web and
interactive design. Additional training in
computer programming includes a Bachelor of
Arts in Computer Systems and experience in
developing websites for start-up companies.
Enhanced my customer service and problemsolving skills through work with senior citizens
and individuals with special needs.
12+ years experience in the workplace and near
completion of an Associate Degree in Business
Administration with specialized training in
Accounting Administration. Maintained a 4.0
GPA and perfect attendance while attending
school full time and managing the demands of a
30-hour work week. Learned to work effectively
in high stress environments through extensive
military experience and deadline-driven positions
in a manufacturing environment.
Hardworking and creative individual in the
process of completing an Associate Degree in
Multimedia Technologies with emphasis in Video
and 3-Dimensional Design. Extensive
background in fine arts and graphic design,
including artwork selected for display in an
Eastern PA gallery. Reliable employee and
student with an excellent attendance record and
recognition for performance. Developed strong
teamwork and leadership abilities through
longtime involvement in martial arts and as a
head violinist.
Five years of formal training in Computer-Aided
Drafting at the associate degree and high school
levels, including dual concentrations in
Architectural and Mechanical CAD. Honors
student who successfully manages the
responsibilities of two part-time positions while
attending Pittsburgh Technical Institute full-time.
Sharpened my interpersonal skills as a lab
assistant and tutor, as well as team leader on
several drafting projects.
Travel and Tourism major soon to complete an
Associate Degree from Pittsburgh Technical
Institute while working a full-time position in an
office environment. Gained valuable industry
exposure through a travel agent familiarization
trip to San Diego, CA, followed by a travelogue
presentation to an audience of 200+. Developed
strong leadership skills by serving as a volunteer
tutor and team lead on numerous hospitalityrelated projects.
22
Background Summary Samples (cont.)
Reliable, organized individual with practical
knowledge of basic electronic circuits and systems.
Consistently maintain high honors and perfect
attendance as an Electronics Engineering
Technology major and while serving as President
of Pittsburgh Technical Institute's student chapter
of the International Society of Automation. Loyal
employee who developed strong leadership and
problem-solving skills during a 10-year position
with a major financial institution.
Currently an Honors student nearing completion of
Pittsburgh Technical Institute’s CAAHEPaccredited Surgical Technology program and
recipient of two Outstanding Student of the
Quarter awards. Active member of PTI’s medical
student organization involved in planning and
facilitating numerous school-sponsored healthcare
events. Gained experience in patient care as a
volunteer at Shadyside Hospital.
Technically proficient, enthusiastic information
technology student with comprehensive, practical
knowledge of the latest hardware and
programming technologies. Successfully manage
the responsibilities of a 35-hour position while
maintaining high honors as a full-time student.
Extensive community service background as a
volunteer firefighter and fundraising
event organizer supporting the Butler County area.
Hardworking and focused honors student
currently completing an Associate Degree in
Electronics Engineering Technology.
Mechanically minded, with extensive
background in automotive and small engine
assembly and repair. Experience in addressing
specific customer requirements through 2+ years
in equipment sales. Nationally-ranked ATV
competitor who developed strong time
management and marketing skills through
longtime dedication to the sport.
Compassionate, reliable individual in the process
of completing Pittsburgh Technical Institute’s
CAAHEP accredited Medical Assisting program,
with specialized training in phlebotomy,
administering injections, and performing
electrocardiograms. Gained valuable exposure to
a healthcare environment as a nursing home aide
and hospital volunteer. Recognized for academic
achievement as Outstanding Student of
the Quarter at Pittsburgh Technical Institute.






Honor student in Pittsburgh Technical
Institute’s Computer Aided Drafting program
with comprehensive knowledge of mechanical
drafting and expertise in four major CAD
software programs.
Additional three years of CAD training at the
vo-tech level, including multiple awards at
state and regional SkillsUSA competitions.
Developed strong interpersonal and problemsolving skills as a mentor in PTI's
DirectConnect student orientation program.

Currently completing Pittsburgh Technical
Institute's Safety and Security Administration
program, with specialized training in dispatch,
security and loss prevention, criminal
investigations and report writing.
Pursued and obtained multiple SSA
certifications
Gained direct industry experience as a security
officer in a corporate environment.
Five-year military background includes one
state-side deployment and security duties in
Iraq.
Diverse training in multimedia technologies and
graphic design at both the associate degree and
vo-tech levels. Freelance experience includes
audio/video editing and motion graphics work
for a non-profit organization, as well as a logo
design for a new retail establishment. Developed
strong teamwork and multitasking skills through
four years in fast-paced food service
environments.
23
K.
Spellchecking Your Resume
You can perform a spellcheck on your entire document at any point in the resume development process:
NOTE: Make sure you are not working within a specific area of the resume. (If you try to perform a spellcheck in Edit
Mode, the system will prompt you to Save or Cancel first.)
1. In the sidebar on the right of your screen, go to the DOCUMENT area and click on Spellcheck.
2. The Spellcheck link will turn red and all potential spelling errors in the resume will be flagged in
bold red and underlined. The Spellcheck view will remain on until you toggle it back off.
3. Roll your mouse over a flagged word and a list of possible corrections will pop up. Right click on the word to
correct the spelling or have the system ignore it.
Right-click to correct
the word or skip the
occurrence
Roll your mouse over
a word to see
possible corrections
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L.
Viewing & Printing Your Resume in Word
Optimal Working View vs. Microsoft Word View
1. When you are working in your resume adding information, you may get a sense of the final layout in terms
of fonts and spacing, but it is not exact. You will notice that there may be extra space at the bottom of the
page, but once you preview the file in Microsoft Word, this space will diminish. In fact, Word tends to
spread out your text generously.
NOTE: Although there is a Print Preview option in Optimal, we don’t recommend that you rely on it for a true
layout of your resume. It is not always consistent, so it is best to view your resume in Word instead.
2. To see the TRUE layout of your final resume, click on “Print Preview” on the blue toolbar at the top of your
page. Once you see the true space you have to work with, THEN start experimenting with the Style Resume
feature…
Optimal “Working” View
(not true to actual text length)
Microsoft Word View
(true to actual text length)
Text spreads out in Word
25(may bump you to a second
page until you make format adjustments in Optimal)
Accessing a Word Version of Your Resume for Previewing or Printing
1.
To get a look at the true layout of your resume or to print a draft for your instructor, click on the
“Download” feature on the blue toolbar at the top of your page.
2. The various formats for downloading your resume appear. Click on “Microsoft Word Compatible.”
NOTE: Avoid choosing “PDF” as a download option. This is because you most likely will have some slight
tweaks to make in the final version and you need to be in Word to do that. Besides, the PDF version skews
the type characters a bit…
3. When the “File Download” box appears, click on “Open” to view the Word file.
26
27
4. View your Word file to see how the resume is fitting on the page. If you need to print a draft to hand in to
your instructor, select the Print icon (or File/Print or Ctrl P).
5. Once you have viewed or printed your resume, close the Word file without saving. (You will only save the
Word file once the resume is FINAL.)
6. Back in the Optimal system, click on the Close button to return to your normal resume working view.
Or keep the Download option open for further reviews of your file in Word.
28
M.
Stylizing Your Resume
Picking a Different Template (Pre-Styles)
On the right sidebar on your screen, under the DOCUMENT bar, click on Style Resume. This will pull up a list of
resume templates to apply to your resume text. See Appendix 4 for samples of all 11 pre-styles available in the
Optimal Resume system.
Once you apply a pre-style, you can keep customizing it in terms of font, type size, margins, etc.
NOTE: Once you switch to a different pre-style, you will lose any customizations you had applied to a previous style.
Click on one of the style
names to get a preview of
the template as applied to
your resume
29
Layout Options
There are a host of features for controlling the style of your resume in terms of margins, columns, and the layout of
your resume header and sections. To access these features, click on “Style Resume” (just like above) and then click
on the “Layout” tab. The styling palette for Document Margins appears. To access other layout options, click on the
drop-down list.
Document Format: To change your standard
one-column layout to two-column.
Document Margins: To change the margins for your
entire resume (if you have too much leftover space or
are spilling over to the next page.)
Section Title Layout: To change the alignment of your
section titles to left, centered or right aligned.
Experience Section Layout:
To change the layout of how your
Experience section (which items
appear on the same line and in which
alignment style)
Header Format:
To change the layout of
your header, as well as
add additional contact
info fields. We have
already set up a header
style for the 2nd page of
your template, in case
your resume ends up
being two pages.
30
Font Options
You can change the fonts used in various parts of your template. To access these features, click on “Style Resume”
(just like above) and then click on the “Font” tab. The font options for the entire document appear. To access other
font options, click on the drop-down list.
Header Font: This
window lets you
stylize the font and
spacing of your name
in the header.
(Your contact info is
controlled by the
Section Font window
(below).
Document Fonts: “Primary” font controls all of your
body text; “Accent” font controls your section title and
header font (your name)
Section Font: Here you control the font
style of all of your section titles vs. the font
style of the content in your sections.
Employer Font: Use this window to make your
employer names/dates/locations stand out in terms
of font style, capitalization and text spacing.
31
Job Font: Use this window to make
your job titles stand out in terms of font
style, capitalization and text spacing.
Bullet Options
To change the style of your bullets and how far they are indented, click on “Style Resume” (just like above) and then
click on the “Bullets” tab.
Line Options
Use this feature to add lines between various sections of your resume (above your header, between your header
and resume body, between your name and contact info, under section titles, between sections, between employers,
or between jobs.) Click on “Lines” tab.
Determines how close the line is to
the text above it.
Employer or Job Dividers will
32 only be possible if you have
multiple employers or multiple jobs at the same employer
Spacing Options
Use this feature to add extra space in various areas of your resume, especially if you have space leftover at the
bottom of the page that can be distributed nicely throughout the page. You can also set an indent for the body text
that sits below each section header, if you like. Click on the “Spacing” tab to access these options.
To add space ABOVE your
name (increases top margin)
To add space between your header and first section of
text (these two fields essentially do the same thing...)
To add extra space between your section title and
the text within each section
To add space between the employer
name/date/location/job title and the job description
To add extra space between resume sections
To indent the text within each resume section.
(Pick a setting for how far you want to indent)
Only applies if you have more than one
job at the same employer…
33
N. Downloading Your Instructor-Approved Resume to Your Career Development Folder
1. Once your instructor approves your resume, you need to save it to your Career Development folder on your
Student drive. To download an Instructor-Approved Copy of your resume, click on the “Download” feature
on the blue toolbar at the top of your page.
2. The various formats for downloading your resume appear. Click on “Microsoft Word Compatible.”
3. When the “File Download” box appears, click on
“Save” to save the Word-compatible file to your
Student drive in your Career Development
folder. Make sure the file name in your Career
Development folder follows the format
specified:
Program Code + Last Name + First Name +
Resume[Ex.: CADM Smith John Resume ]
4. Click on the Close button to return to your
normal resume working view.
34
O. Submitting Your Instructor-Approved Resume to Career Connect
What is Career Connect?
Career Connect is a real-time extension of PTI’s Career Services Department. Graduates, employers, and students
can search for, identify and pursue job opportunities anytime, anywhere.
Accessing Career Connect
1. Access the Student Portal via www.students.pti.edu.
2. Move your mouse pointer to the Career Services menu on the left.
3. Choose About Career Services from the fly out menu.
4. Click the Career Connect link.
Note: You can directly access Career Connect by entering the following URL - pti-csm.symplicity.com/students
35
5. Click the Forgot Password button or the Forgot my password tab.
6. Enter your Username (Your PTI email)
7. Click GO - Your password will be reset and emailed to you
8. Check your PTI email to retrieve your password and return to Career Connect to log in
Forward Your PTI Email
PTI email can be set to automatically forward incoming mail to an email address you check more regularly:
1. Log in to your mail account.
2. Click Settings at the top of any mail page.
3. Click Forwarding and POP along the top of the Mail Settings box.
4. Enter the email address to which you would like your messages forwarded.
5. Select the action you would like your messages to take from the drop-down menu. You can choose to
keep your copy of the message in your inbox, or you can send it automatically to All Mail or Trash.
6. Click Save Changes.
36
Change Your Career Connect Password
You will need to create a new password after your first log in to the Career Connect system. It is advisable that you
use the same password you created for accessing the Optimal Resume system.
1. Click the profile button located on the top navigation bar.
2. Click the Password/Preferences tab.
3. Enter your original password from your email in the Old Password text box.
4. Type a new password your will be able to remember into the First New Password text box.
This new password is case sensitive, so remember how you type it.
5. Type the same password a second time in the Second New Password text box.
6. Click the Save button to save your new password to the system.
Career Connect - Submitting Your Resume
Follow these steps to submit your Resume to Career Service in the Career Connect System:
1. Log into Career Connect.
2. Click the documents button on the top navigation bar.
3. Click the Pending Resumes tab.
This area displays documents awaiting approval by a
student’s Placement Coordinator in Career Services. Once
the document is approved it will be listed on the approved
resume tab.
4. Click the Add New button on the bottom left to upload a new document for approval (the system will
convert the document to pdf).
37
5. Enter the label in the format – Program Code + Last Name + First Name + Resume.
Refer to the table below to locate the specific Program Code for your Major.
6. Click the Browse button to locate the Microsoft Word or PDF version of your resume on your student drive.
PROGRAM CODES
BUSACC
Business Accounting
MEDADM
BUSMGT
Business Management
MEDAST
Medical Office
Administration
Medical Assisting
BUSMKT
Business Marketing
MCC
Medical Coding
BUSRTL
Business Retail
MMVID
Multimedia Video
MMWEB
Multimedia Web Design
PROGRM
Computer Programming
CADA
CADM
Computer Aided Drafting
- Architectural
Computer Aided Drafting
- Mechanical
ELECTR
Electronics
TMC
Therapeutic Massage
GRPHIC
Graphic Design
SSADM
Safety & Security
SURTEC
Surgical Technology
ZAHCM
Hospitality Hotel
& Casino Management
Travel and Tourism
ITNA
Home & Commercial
Systems Integration
(degree)
IT Network Admin
ITSF
IT Security Forensics
HCSINT
ZATTA
7. Click the Submit button –a resume is listed as pending until someone from Career Services gives the final
approval for placement purposes.
8. Once a resume is approved it will be listed under the Approved Resumes tab of Documents and will be used
by the Career Services department for placement.
38
P.
Guidelines for Updating Your Resume in 8th Quarter
1. WHERE TO LIST YOUR INTERNSHIP
Option A: Add your internship to the Education section:
●
Within your PTI information, you can add a new sub-section or delete the Sample Projects section, depending on
how much room you have on the page. Put the “Internship” subhead wherever you want in the list of subheads.
●
Include a 2-4 statement description of your internship experience
 If you used bullets in the other areas within the Education section, continue that format with your internship.
 If you listed items in paragraph form in the Education section, continue that format with your internship.
●
Make sure your space above and below the internship listing is consistent with the rest of the section.
●
Don’t forget to include the company name, city, and state above your internship description. Dates are optional.
●
List the end date of your internship rather than “Month Year to present” and write description in PAST TENSE.
Option B: Create a separate Internship section:
●
If you’re creating a new section in the Optimal Resume system, select “Experience” section
(rather than the General or Hybrid options)
●
Put the Internship section directly below your Education section.
●
Make sure your new section heading matches the other major headings on the page (size, font, capitalization, etc.)
●
Add the same amount of space before and after the Internship section that you used between other sections.
●
Follow the same format for your internship as you did for jobs listed in your Work Experience section. Don’t forget to
include the company name, city, state, and job title. Put the start and end dates (not “to Present).
●
Since the term “Internship” is in the header, you do not have to include the word “Intern” after the job title.
●
Include a 2-4 statement description of your internship experience and write it in PAST TENSE.
39
Option C: Add your internship to your Related Experience section:
●
If you already have a section called “Related Experience,” your internship can be added as the most recent job
(Your internship should be listed first…unless you are still at another related position that will be ongoing…in that
case, list the other job first since its date will read “Month Year to Present.”)
●
Follow the same format you used in other job listings in terms of font, spacing, bullet style and how the company
name, location, dates and job title are listed.
●
List the end date of your internship rather than “present” and write in PAST TENSE.
●
Your job title should include the term “Intern” after it since the term “Internship” is not listed in your section heading
[i.e. Graphic Design Intern, Web Design Intern]. Or you can list the job title and put “Internship” after it [i.e.
Videographer (Internship)]
2. GUIDELINES FOR WRITING YOUR INTERNSHIP DESCRIPTION
●
List your job duties in paragraph form or bullet form based on how you listed other job duties on your resume.
●
Don’t write in complete sentences—start each statement with a verb like “Produced” or “Created” or “Assisted.”
●
Write in PAST TENSE, as if your internship is complete.
●
Be as specific as possible in describing your duties.
●
Since you’re writing this description early in the internship process, you can project ahead to write about projects
you know you will be involved in. (writing in past tense)
●
Don’t just talk about “learning about” something…try to transform those passive phrases into more active phrases
that show how you applied learning in tangible situations
●
Don’t sell yourself short…even if you felt you didn’t get a lot of hands-on experience in your skill set, don’t forget
about interaction with customers or peers, teamwork opportunities, working to meet tight deadlines, being exposed
to professional situations like meetings, events, etc.
40
3. OTHER AREAS OF YOUR RESUME TO UPDATE
Update your contact information
●
Did your address, phone or email change (list the address that represents the area in which you will be searching for
a job). If you’re a GD or MM student, are you adding a website?
Update your background summary
●
Change any sentences that say “student” to “graduate” or “individual.” That may require you to rewrite a sentence
to make it work.
●
Seriously consider adding a sentence about your internship in the Summary since it is one of your strongest selling
points. Put the sentence above any sentences that are not directly related to your field. Make a general reference to
the internship in a bullet, as a way of “name dropping” a high-profile company or special responsibilities you took
on. Or maybe you were asked to stay on permanently due to a successful internship experience--that’s something to
boast about in the Summary!
Examples of statements to add to your Background Summary:

Successfully completed a 3-month internship with Innovation Nation, a Pittsburgh-based web design firm.

Gained valuable experience in meeting tight deadlines and interfacing with clients through a web design
internship with Innovation Nation.

Gained exposure to all facets of project development as a graphic design intern with a leading Pittsburghbased ad agency.

Worked as part of the creative team responsible for the development of a promotional campaign during an
internship with the Pittsburgh Penguins Marketing Department.
Update your GPA and/or attendance stats
●
If you had listed your GPA on your resume and it has now changed, update it in the Education section. Of if your GPA
improved to the point that you now have a 3.5 GPA or better, add it to the GPA field in the Education section. Make
sure any reference to your GPA is accurate in your Background Summary, too.
Add new computer applications/knowledge
●
If while on your internship you were exposed to new software, add that to your “Computer Knowledge” section (if
you feel comfortable with the technology)
Update the status of your certifications
●
If you had listed some certifications as “pending,” replace it with the actual date. Or if you are NOT going to be
earning that certification after all, remove it from your list. (Make sure you didn’t reference it in your Summary.)
Update job listings
●
If the status of any jobs has changed, change the dates and put the description of jobs you have left in past tense. If
you got a new position since you last updated your resume, add that job as the most recent under “Work
Experience” or “Related Experience.”
Update your awards/activities/community service sections
●
If the status of any activities has changed, or if you have become involved in new activities or received any new
awards, be sure to update the dates and content on your resume.
Run Spellcheck in the Optimal system (unless you’re a GD or MM student…then run it in InDesign)
●
When you’re done updating the content of your resume, check your spelling while still in the Optimal system.
(Located on top-right side panel of screen)
41
4. ADJUSTING THE FORMAT OF YOUR RESUME IN THE OPTIMAL SYSTEM
Fitting your resume on one page
Unless you have extensive experience in the field, your resume should continue to stay on one page. To make things fit
once you’ve added your internship, consider these formatting options in Optimal:
●
Consider switching to a different Optimal resume template that can fit more text across the page.
(Style Resume/Pre-Styles tab)
●
Delete an older job that’s not as important any longer, or a job that you had for just a brief period of time.
●
Strip out job descriptions for your part-time jobs—just list job titles.
●
Omit the “Work Experience” section, listing only “Related Work Experience” if you have enough experience in your
field.
●
Decrease margins (Style Resume/Layout tab/Document Margins)
●
Reduce the size of your section headers and text (Style Resume/Font tab/Section Font/Employer Font/Job Font)
●
Condense the amount of items listed under “Activities.”
●
Condense the amount of space between major sections. (Style Resume/Spacing tab/Section Spacing)
Don’t forget about any last-minute changes you have to make in your Word download
Remember that there are a few bugs in the Optimal software that force you to “tweak” some things in your final Word
download:
●
Delete the extra spaces that pop up in front of italicized subheads, like in your Education section
●
Delete the extra line directly above the Activities/Achievements section that pops up in Word (especially if you’re
having trouble fitting your resume and could use this space). This extra line exists if the Activities section follows a
Work Experience section that does NOT have job descriptions.
42
Appendix 1. Editing Marks
This sentence repeats repeats a word by mistake.
Delete
Thefirst two words need a space between them.
Insert space
(between words or lines)
This line is too close to the next line.
This line is too close to the previous line.
The word “what ever” should be a single word.
Close space
(between letters, words
or lines)
Be careful not to have gaps
between words.
Make text lowercase
Sometimes We capitalize words that shouldn’t be
Make text uppercase
sometimes we forget to capitalize a word.
Transpose (flip order of)
letters or words
Here’s h t e problem …
Avoid leaving a single word on a line by
Itself.
Move item to next line
(Shift Enter)
Avoid splitting a name like Donald
Trump across two lines.
Also avoid splitting dates like April
15, 2008 across two lines
Sp
thier
Spelling error
43
Appendix 2. Calculating Your Attendance Percentage
1. Student pulls up their transcript by:
Going to My PTI on the Student Portal
Logging in and then choosing Completed Transcript
2. Add the total hours absent for each
quarter:
3. For example:
A sixth quarter student has been absent as follows
1st Quarter
9.00 hours
nd
2 Quarter
1.00 hours
rd
3 Quarter
6.00 hours
th
4 Quarter
9.00 hours
th
5 Quarter
9.00 hours
Total Hours Absent= 34.00 hours
4. Next, look at the Total Credits at the
bottom of the transcript:
5. To calculate the total hours of the program
thus far, multiply Total Credits x 11.
6. Now use the following formula:
For the example above:
88 x 11 = 968
 Total Hours In Program - Total Hours Absent 

  100
Total Hours in Program


 968 - 34 

  100  96.5%
 968 
The above example would be:
44
Appendix 3. Action Verbs
COMMUNICATION/PEOPLE SKILLS
Addressed
Clarified
Consulted
Defined
Elicited
Incorporated
Joined
Moderated
Presented
Referred
Specified
Advertised
Collaborated
Contacted
Developed
Enlisted
Influenced
Judged
Negotiated
Promoted
Reinforced
Spoke
Arbitrated
Communicated
Conveyed
Directed
Explained
Interacted
Lectured
Observed
Proposed
Reported
Suggested
Arranged
Composed
Convinced
Discussed
Expressed
Interpreted
Listened
Outlined
Publicized
Resolved
Summarized
Articulated
Condensed
Corresponded
Drafted
Formulated
Interviewed
Marketed
Participated
Reconciled
Responded
Synthesized
Authored
Conferred
Debated
Edited
Furnished
Involved
Mediated
Persuaded
Recruited
Solicited
Translated
Acted
Condensed
Displayed
Founded
Invented
Adapted
Created
Drew
Illustrated
Modeled
Began
Customize
Entertained
Initiated
Modified
Combined
Designed
Established
Instituted
Originated
Composed
Developed
Fashioned
Integrated
Performed
Conceptualized
Directed
Formulated
Introduced
Photographed
Planned
Revised
Revitalized
Shaped
Solved
CREATIVE SKILLS
DATA/FINANCIAL SKILLS
Administered
Assessed
Computed
Estimated
Netted
Projected
Retrieved
Adjusted
Audited
Conserved
Forecasted
Planned
Qualified
Allocated
Balanced
Corrected
Managed
Prepared
Reconciled
Analyzed
Budgeted
Determined
Marketed
Reduced
Appraised
Calculated
Developed
Measured
Programmed
Researched
ORGANIZATIONAL SKILLS
Approved
Coded
Executed
Maintained
Prepared
Reserved
Submitted
Verified
Arranged
Collected
Filed
Monitored
Processed
Responded
Supplied
Catalogued
Compiled
Generated
Obtained
Provided
Reviewed
Standardized
Categorized
Corrected
Incorporated
Operated
Purchased
Routed
Systematized
45
Charted
Corresponded
Inspected
Ordered
Recorded
Scheduled
Updated
Classified
Distributed
Logged
Organized
Registered
Screened
Validated
HELPING SKILLS
Adapted
Assisted
Counseled
Expedited
Helped
Referred
Supported
Advocated
Clarified
Demonstrated
Aided
Coached
Diagnosed
Facilitated
Intervened
Represented
Answered
Collaborated
Educated
Familiarized
Motivated
Resolved
Arranged
Contributed
Encouraged
Furthered
Prevented
Simplified
Assessed
Cooperated
Ensured
Guided
Provided
Supplied
Analyzed
Chaired
Coordinated
Emphasized
Handled
Increased
Merged
Oversaw
Strengthened
Restored
Appointed
Considered
Decided
Enforced
Headed
Initiated
Motivated
Planned
Supervised
Reviewed
Approved
Consolidated
Delegated
Enhanced
Hired
Inspected
Navigated
Presided
Terminated
Scheduled
Assigned
Contracted
Developed
Established
Hosted
Instituted
Organized
Prioritized
Recommended
Secured
Attained
Controlled
Directed
Executed
Improve
Led
Originated
Produced
Reorganized
Selected
Clarified
Determined
Extracted
Investigated
Searched
Collected
Diagnosed
Formulated
Located
Solved
Compared
Evaluated
Gathered
Measured
Summarized
Conducted
Examined
Inspected
Organized
Surveyed
Critiqued
Experimented
Interviewed
Researched
Systematized
Advised
Critiqued
Facilitated
Instructed
Trained
Clarified
Developed
Focused
Motivated
Transmitted
Coached
Enabled
Guided
Persuaded
Tutored
Communicated
Encouraged
Individualized
Simulated
Conducted
Evaluated
Informed
Taught
Applied
Constructed
Engineered
Printed
Replaced
Utilized
Assembled
Converted
Fabricated
Programmed
Restored
Secured
Built
Debugged
Fortified
Rectified
Solved
Selected
Calculated
Designed
Maintained
Regulated
Specialized
Computed
Determined
Operated
Remodeled
Standardized
Insured
Rehabilitated
Volunteered
MANAGEMENT/LEADERSHIP SKILLS
Administered
Authorized
Converted
Eliminated
Generated
Incorporated
Managed
Overhauled
Streamlined
Replaced
RESEARCH SKILLS
Analyzed
Detected
Explored
Invented
Reviewed
Tested
TEACHING SKILLS
Adapted
Coordinated
Explained
Instilled
Tested
TECHNICAL SKILLS
Adapted
Conserved
Developed
Overhauled
Repaired
Studied Upgraded
46
47
Appendix 4. Sample Resume Styles Available in the Optimal System

There are 11 standard Resume Pre-Styles to choose from in the Optimal system.

A sample of each resume style is shown on the pages that follow.

You can select the style that you like best and then continue to customize it to your preferences.
TURN THE PAGE TO VIEW THE
11 RESUME PRE-STYLES AVAILABLE
IN THE OPTIMAL SYSTEM
48
49
Anthony Style
Jane Doe
123 Main Street
Anywhere, PA 15010
412-555-1212
doe1007@students.pti.edu
BACKGROUND SUMMARY
Travel and Tourism major soon to complete an Associate Degree from Pittsburgh Technical Institute while working a fulltime position in an office environment. Gained valuable industry exposure through a travel agent familiarization trip to
San Diego, CA, followed by a travelogue presentation to an audience of 200+.
Developed strong leadership skills by serving as a mentor for new students and team lead on numerous hospitalityrelated projects.
EDUCATION
Pittsburgh Technical Institute, Oakdale, PA
Associate in Science Degree, Travel and Tourism Administration, July 2010
GPA: 3.75/Attendance: 98%
Related Coursework
Corporate Travel Management, Leisure Travel Management, International Travel, Modes of Transportation, Reservations,
Meeting and Event Planning, Destinations, Marketing and Selling, Hospitality Accounting, Hospitality Supervision, Food
and Beverage Management, Business Law, Diversity Management
Computer Applications
Sabre, Microsoft Word, Microsoft PowerPoint
Sample Projects
Created a resort development plan for a desert spa. Worked as part of a team to develop a marketing plan for a extreme
sports vacation package and collaborated with a graphics team to develop a magazine ad to promote the new package.
Helped organize and host PTI's annual Health Fair for staff and students.
CERTIFICATIONS
Basic Sabre Certification, Personal Sabre, February 2010
First Aid/CPR Certification, American Red Cross, July 2009
RELATED EXPERIENCE
Airport Marriott Moon, PA
May 2009 to Present
Front Desk Associate
Managed guest check-in and check-out procedures. Addressed special requests and resolved issues in a professional
manner. Promoted special offerings and hotel services.
ADDITIONAL WORK EXPERIENCE
McDonald's Robinson, PA
October 2009 to Present
Crew Member
Uncle Earl's Sandwich Shop Bedford, PA
Server/Cook
June 2007 to July 2009
Carver Style
Jane Doe
123 Main Street • Anywhere, PA 15010 • 412-555-1212 • doej1007@students.pti.edu
Background Summary
Travel and Tourism major soon to complete an Associate Degree from Pittsburgh Technical Institute while working a
full-time position in an office environment. Gained valuable industry exposure through a travel agent familiarization trip
to San Diego, CA, followed by a travelogue presentation to an audience of 200+. Developed strong leadership skills by
serving as a mentor for new students and team lead on numerous hospitality-related projects.
Education
Pittsburgh Technical Institute, Oakdale, PA
Associate in Science Degree, Travel and Tourism Administration, July 2010
GPA: 3.75/Attendance: 98%
Related Coursework
Corporate Travel Management, Leisure Travel Management, International Travel, Modes of Transportation,
Reservations, Meeting and Event Planning, Destinations, Marketing and Selling, Hospitality Accounting, Hospitality
Supervision, Food and Beverage Management, Business Law, Diversity Management
Computer Applications
Sabre, Microsoft Word, Microsoft PowerPoint
Sample Projects
Created a resort development plan for a desert spa. Worked as part of a team to develop a marketing plan for a
extreme sports vacation package and collaborated with a graphics team to develop a magazine ad to promote the new
package. Helped organize and host PTI's annual Health Fair for staff and students.
Certifications
Basic Sabre Certification, Personal Sabre, February 2010
First Aid/CPR Certification, American Red Cross, July 2009
Related Experience
Airport Marriott
Moon, PA
Front Desk Associate
May 2009 to Present
Managed guest check-in and check-out procedures. Addressed special requests and resolved issues in a professional
manner. Promoted special offerings and hotel services.
Work Experience
McDonald's
Crew Member
Uncle Earl's Sandwich Shop
Server/Cook
Robinson, PA
October 2009 to Present
Bedford, PA
June 2007 to July 2009
Activities / Achievements
Mentor, DirectConnect Student Orientation Program, Pittsburgh Technical Institute, 2008
Participant, “In Your Own Words” Quarterly Literary Forum, Pittsburgh Technical Institute, April 2008
Volunteer, Habitat for Humanity, New Orleans, February 2005
Curie Style
Jane Doe
123 Main Street
Anywhere, PA 15010
412-555-1212
doej1007@students.pti.edu
BACKGROUND SUMMARY
Travel and Tourism major soon to complete an Associate Degree from Pittsburgh Technical Institute while working a fulltime position in an office environment. Gained valuable industry exposure through a travel agent familiarization trip to
San Diego, CA, followed by a travelogue presentation to an audience of 200+. Developed strong leadership skills by
serving as a mentor for new students and team lead on numerous hospitality-related projects.
EDUCATION
Pittsburgh Technical Institute, Oakdale, PA
Associate in Science Degree, Travel and Tourism Administration, July 2010
GPA: 3.75/Attendance: 98%
Related Coursework
Corporate Travel Management, Leisure Travel Management, International Travel, Modes of Transportation, Reservations,
Meeting and Event Planning, Destinations, Marketing and Selling, Hospitality Accounting, Hospitality Supervision, Food
and Beverage Management, Business Law, Diversity Management
Computer Applications
Sabre, Microsoft Word, Microsoft PowerPoint
Sample Projects
Created a resort development plan for a desert spa. Worked as part of a team to develop a marketing plan for a extreme
sports vacation package and collaborated with a graphics team to develop a magazine ad to promote the new package.
Helped organize and host PTI's annual Health Fair for staff and students.
CERTIFICATIONS
Basic Sabre Certification, Personal Sabre, February 2010
First Aid/CPR Certification, American Red Cross, July 2009
RELATED EXPERIENCE
Airport Marriott
Moon, PA
Front Desk Associate
May 2009 to Present
Managed guest check-in and check-out procedures. Addressed special requests and resolved issues in a professional
manner. Promoted special offerings and hotel services.
WORK EXPERIENCE
McDonald's
Crew Member
Uncle Earl's Sandwich Shop
Server/Cook
Robinson, PA
October 2009 to Present
Bedford, PA
June 2007 to July 2009
JANE DOE
Descartes Style
Background Summary
Education
doej1007@students.pti.edu • 412-555-1212
123 Main Street • Anywhere, PA 15010
Travel and Tourism major soon to complete an Associate Degree from
Pittsburgh Technical Institute while working a full-time position in an office
environment. Gained valuable industry exposure through a travel agent
familiarization trip to San Diego, CA, followed by a travelogue presentation to
an audience of 200+. Developed strong leadership skills by serving as a mentor
for new students and team lead on numerous hospitality-related projects.
Pittsburgh Technical Institute, Oakdale, PA
Associate in Science Degree, Travel and Tourism Administration,
July 2010
GPA: 3.75/Attendance: 98%
Related Coursework
Corporate Travel Management, Leisure Travel Management, International
Travel, Modes of Transportation, Reservations, Meeting and Event Planning,
Destinations, Marketing and Selling, Hospitality Accounting, Hospitality
Supervision, Food and Beverage Management, Business Law, Diversity
Management
Computer Applications
Sabre, Microsoft Word, Microsoft PowerPoint
Sample Projects
Created a resort development plan for a desert spa. Worked as part of a team to
develop a marketing plan for an extreme sports vacation and collaborated with a
graphic design team to produce a magazine ad promoting the new package.
Helped organize and host PTI's annual Health Fair for staff and students.
Certifications
Related Experience
Work Experience
Basic Sabre Certification, Personal Sabre, February 2010
First Aid/CPR Certification, American Red Cross, July 2009
Airport Marriott
Moon, PA
Front Desk Associate
May 2009 to Present
Managed guest check-in and check-out procedures. Addressed special requests
and resolved issues in a professional manner. Promoted special offerings and
hotel services.
McDonald's
Crew Member
Uncle Earl's Sandwich Shop
Server/Cook
Robinson, PA
October 2009 to Present
Bedford, PA
June 2007 to July 2009
JANE DOE
Douglass Style
123 Main Street • Anywhere, PA 15010
Doej1007@students.pti.edu • 412-555-1212
BACKGROUND SUMMARY
Travel and Tourism major soon to complete an Associate Degree from Pittsburgh Technical Institute while working a
full-time position in an office environment. Gained valuable industry exposure through a travel agent familiarization
trip to San Diego, CA, followed by a travelogue presentation to an audience of 200+. Developed strong leadership
skills by serving as a mentor for new students and team lead on numerous hospitality-related projects.
EDUCATION
Pittsburgh Technical Institute, Oakdale, PA
Associate in Science Degree, Travel and Tourism Administration, July 2010
GPA: 3.75/Attendance: 98%
Related Coursework
Corporate Travel Management, Leisure Travel Management, International Travel, Modes of Transportation,
Reservations, Meeting and Event Planning, Destinations, Marketing and Selling, Hospitality Accounting, Hospitality
Supervision, Food and Beverage Management, Business Law, Diversity Management
Computer Applications
Sabre, Microsoft Word, Microsoft PowerPoint
Sample Projects
Created a resort development plan for a desert spa. Worked as part of a team to develop a marketing plan for an
extreme sports vacation and collaborated with a graphic design team to produce a magazine ad promoting the new
package. Helped organize and host PTI's annual Health Fair for staff and students.
CERTIFICATIONS
Basic Sabre Certification, Personal Sabre, February 2010
First Aid/CPR Certification, American Red Cross, July 2009
RELATED EXPERIENCE
Airport Marriott
Moon, PA
Front Desk Associate
May 2009 to Present
Managed guest check-in and check-out procedures. Addressed special requests and resolved issues in a professional
manner. Promoted special offerings and hotel services.
WORK EXPERIENCE
McDonald's
Crew Member
Uncle Earl's Sandwich Shop
Server/Cook
Robinson, PA
October 2009 to Present
Bedford, PA
June 2007 to July 2009
Earhart Style
JANE DOE
123 Main Street • Anywhere, PA 15010
412-555-1212
doej1007@students.pti.edu
Background Summary
Travel and Tourism major soon to complete an Associate Degree from Pittsburgh Technical Institute while working a fulltime position in an office environment. Gained valuable industry exposure through a travel agent familiarization trip to
San Diego, CA, followed by a travelogue presentation to an audience of 200+. Developed strong leadership skills by
serving as a mentor for new students and team lead on numerous hospitality-related projects.
Education
Pittsburgh Technical Institute, Oakdale, PA
Associate in Science Degree, Travel and Tourism Administration, July 2010
GPA: 3.75/Attendance: 98%
Related Coursework
Corporate Travel Management, Leisure Travel Management, International Travel, Modes of Transportation, Reservations,
Meeting and Event Planning, Destinations, Marketing and Selling, Hospitality Accounting, Hospitality Supervision, Food
and Beverage Management, Business Law, Diversity Management
Computer Applications
Sabre, Microsoft Word, Microsoft PowerPoint
Sample Projects
Created a resort development plan for a desert spa. Worked as part of a team to develop a marketing plan for an extreme
sports vacation and collaborated with a graphic design team to produce a magazine ad promoting the new package.
Helped organize and host PTI's annual Health Fair for staff and students.
Certifications
Basic Sabre Certification, Personal Sabre, February 2010
First Aid/CPR Certification, American Red Cross, July 2009
Related Experience
Airport Marriott Moon, PA
May 2009 to Present
Front Desk Associate
Managed guest check-in and check-out procedures. Addressed special requests and resolved issues in a professional
manner. Promoted special offerings and hotel services.
Work Experience
McDonald's Robinson, PA
Crew Member
Uncle Earl's Sandwich Shop Bedford, PA
Server/Cook
October 2009 to Present
June 2007 to July 2009
JANE DOE
Edison Style
412-555-1212 • doej1007@students.pti.edu
123 Main Street • Anywhere, PA 15010
BACKGROUND SUMMARY
Travel and Tourism major soon to complete an Associate Degree from Pittsburgh Technical Institute while working a
full-time position in an office environment. Gained valuable industry exposure through a travel agent familiarization
trip to San Diego, CA, followed by a travelogue presentation to an audience of 200+. Developed strong leadership
skills by serving as a mentor for new students and team lead on numerous hospitality-related projects.
EDUCATION
Pittsburgh Technical Institute, Oakdale, PA
Associate in Science Degree, Travel and Tourism Administration, July 2010
GPA: 3.75/Attendance: 98%
Related Coursework
Corporate Travel Management, Leisure Travel Management, International Travel, Modes of Transportation,
Reservations, Meeting and Event Planning, Destinations, Marketing and Selling, Hospitality Accounting, Hospitality
Supervision, Food and Beverage Management, Business Law, Diversity Management
Computer Applications
Sabre, Microsoft Word, Microsoft PowerPoint
Sample Projects
Created a resort development plan for a desert spa. Worked as part of a team to develop a marketing plan for an
extreme sports vacation and collaborated with a graphic design team to produce a magazine ad promoting the new
package. Helped organize and host PTI's annual Health Fair for staff and students.
CERTIFICATIONS
Basic Sabre Certification, Personal Sabre, February 2010
First Aid/CPR Certification, American Red Cross, July 2009
RELATED EXPERIENCE
Airport Marriott
Moon, PA
May 2009 to Present
Managed guest check-in and check-out procedures. Addressed special requests and resolved issues in a professional
manner. Promoted special offerings and hotel services.
Front Desk Associate
WORK EXPERIENCE
McDonald's
Crew Member
Uncle Earl's Sandwich Shop
Server/Cook
Robinson, PA
October 2009 to Present
Bedford, PA
June 2007 to July 2009
JANE DOE
Emerson Style
Doej1007@students.pti.edu
412-555-1212
123 Main Street • Anywhere, PA 15010
BACKGROUND SUMMARY
Travel and Tourism major soon to complete an Associate Degree from Pittsburgh Technical Institute while
working a full-time position in an office environment. Gained valuable industry exposure through a travel agent
familiarization trip to San Diego, CA, followed by a travelogue presentation to an audience of 200+. Developed
strong leadership skills by serving as a mentor for new students and team lead on numerous hospitalityrelated projects.
EDUCATION
Pittsburgh Technical Institute, Oakdale, PA
Associate in Science Degree, Travel and Tourism Administration, July 2010
GPA: 3.75/Attendance: 98%
Related Coursework
Corporate Travel Management, Leisure Travel Management, International Travel, Modes of Transportation,
Reservations, Meeting and Event Planning, Destinations, Marketing and Selling, Hospitality Accounting,
Hospitality Supervision, Food and Beverage Management, Business Law, Diversity Management
Computer Applications
Sabre, Microsoft Word, Microsoft PowerPoint
Sample Projects
Created a resort development plan for a desert spa. Worked as part of a team to develop a marketing plan for
a extreme sports vacation package and collaborated with a graphics team to develop a magazine ad to
promote the new package. Helped organize and host PTI's annual Health Fair for staff and students.
CERTIFICATIONS
Basic Sabre Certification, Personal Sabre, February 2010
First Aid/CPR Certification, American Red Cross, July 2009
RELATED EXPERIENCE
Airport Marriott Moon, PA
May 2009 to Present
Front Desk Associate
Managed guest check-in and check-out procedures. Addressed special requests and resolved issues in a
professional manner. Promoted special offerings and hotel services.
WORK EXPERIENCE
McDonald's Robinson, PA
Crew Member
October 2009 to Present
Franklin Style
Jane Doe
412-555-1212 • 123 Main Street • Anywhere, PA 15010 • doej1007@students.pti.edu
Background Summary
Travel and Tourism major soon to complete an Associate Degree from
Pittsburgh Technical Institute while working a full-time position in an office
environment. Gained valuable industry exposure through a travel agent
familiarization trip to San Diego, CA, followed by a travelogue presentation
to an audience of 200+. Developed strong leadership skills by serving as a
mentor for new students and team lead on numerous hospitality-related
projects.
Education
Pittsburgh Technical Institute, Oakdale, PA
Associate in Science Degree, Travel and Tourism Administration,
July 2010
GPA: 3.75/Attendance: 98%
Related Coursework
Corporate Travel Management, Leisure Travel Management, International
Travel, Modes of Transportation, Reservations, Meeting and Event Planning,
Destinations, Marketing and Selling, Hospitality Accounting, Hospitality
Supervision, Food and Beverage Management, Business Law, Diversity
Management
Computer Applications
Sabre, Microsoft Word, Microsoft PowerPoint
Sample Projects
Created a resort development plan for a desert spa. Worked as part of a
team to develop a marketing plan for an extreme sports vacation and
collaborated with a graphic design team to produce a magazine ad
promoting the new package. Helped organize and host PTI's annual Health
Fair for staff and students.
Certifications
Basic Sabre Certification, Personal Sabre, February 2010
First Aid/CPR Certification, American Red Cross, July 2009
Related Experience
Airport Marriott
Moon, PA
Front Desk Associate
May 2009 to Present
Managed guest check-in and check-out procedures. Addressed special
requests and resolved issues in a professional manner. Promoted special
offerings and hotel services.
Work Experience
McDonald's
Crew Member
Uncle Earl's Sandwich Shop
Server/Cook
Activities / Achievements
Robinson, PA
October 2009 to Present
Bedford, PA
June 2007 to July 2009
Mentor, DirectConnect Student Orientation Program, Pittsburgh Technical
Institute, 2008
Participant, “In Your Own Words” Quarterly Literary Forum, Pittsburgh
Technical Institute, April 2008
JANE DOE
Jackson Style
412-555-1212 • doej1007@students.pti.edu
123 Main Street • Anywhere, PA 15010
BACKGROUND SUMMARY
Travel and Tourism major soon to complete an Associate Degree
from Pittsburgh Technical Institute while working a full-time
position in an office environment. Gained valuable industry
exposure through a travel agent familiarization trip to San Diego,
CA, followed by a travelogue presentation to an audience of 200+.
Developed strong leadership skills by serving as a mentor for new
students and team lead on numerous hospitality-related projects.
EDUCATION
Pittsburgh Technical Institute, Oakdale, PA
Associate in Science Degree, Travel and Tourism Administration,
July 2010
GPA: 3.75/Attendance: 98%
Related Coursework
Corporate Travel Management, Leisure Travel Management,
International Travel, Modes of Transportation, Reservations,
Meeting and Event Planning, Destinations, Marketing and Selling,
Hospitality Accounting, Hospitality Supervision, Food and Beverage
Management, Business Law, Diversity Management
Computer Applications
Sabre, Microsoft Word, Microsoft PowerPoint
Sample Projects
Created a resort development plan for a desert spa. Worked as
part of a team to develop a marketing plan for an extreme sports
vacation and collaborated with a graphic design team to produce a
magazine ad promoting the new package. Helped organize and
host PTI's annual Health Fair for staff and students.
CERTIFICATIONS
RELATED EXPERIENCE
May 2009 to Present
WORK EXPERIENCE
October 2009 to Present
June 2007 to July 2009
Basic Sabre Certification, Personal Sabre, February 2010
First Aid/CPR Certification, American Red Cross, July 2009
Airport Marriott Moon, PA
Front Desk Associate
Managed guest check-in and check-out procedures. Addressed
special requests and resolved issues in a professional manner.
Promoted special offerings and hotel services.
McDonald's Robinson, PA
Crew Member
Uncle Earl's Sandwich Shop Bedford, PA
Server/Cook
Newton Style
JANE DOE
123 Main Street • Anywhere, PA 15010
412-555-1212 • doej1007@students.pti.edu
Background Summary
Travel and Tourism major soon to complete an Associate Degree from Pittsburgh Technical Institute while working a
full-time position in an office environment. Gained valuable industry exposure through a travel agent familiarization trip
to San Diego, CA, followed by a travelogue presentation to an audience of 200+. Developed strong leadership skills by
serving as a mentor for new students and team lead on numerous hospitality-related projects.
Education
Pittsburgh Technical Institute, Oakdale, PA
Associate in Science Degree, Travel and Tourism Administration, July 2010
GPA: 3.75/Attendance: 98%
Related Coursework
Corporate Travel Management, Leisure Travel Management, International Travel, Modes of Transportation,
Reservations, Meeting and Event Planning, Destinations, Marketing and Selling, Hospitality Accounting, Hospitality
Supervision, Food and Beverage Management, Business Law, Diversity Management
Computer Applications
Sabre, Microsoft Word, Microsoft PowerPoint
Sample Projects
Created a resort development plan for a desert spa. Worked as part of a team to develop a marketing plan for an
extreme sports vacation and collaborated with a graphic design team to produce a magazine ad promoting the new
package. Helped organize and host PTI's annual Health Fair for staff and students.
Certifications
Basic Sabre Certification, Personal Sabre, February 2010
First Aid/CPR Certification, American Red Cross, July 2009
Related Experience
Airport Marriott Moon, PA
May 2009 to Present
Front Desk Associate
Managed guest check-in and check-out procedures. Addressed special requests and resolved issues in a professional
manner. Promoted special offerings and hotel services.
Work Experience
McDonald's Robinson, PA
Crew Member
Uncle Earl's Sandwich Shop Bedford, PA
Server/Cook
October 2009 to Present
June 2007 to July 2009