BRUNE MEDICAL CENTRE NEWSLETTER JANUARY 2012 ` PRACTICE NEWS New Practice Manager Emma O’Brien has now become the Practice Manager. She has worked at the Practice for nine years and has previous management experience. Brune Artwork The Presentation evening took place on Thursday 6th October 2011. 1st prize was awarded to Brune Park Community College and joint 2nd prizes were awarded to Bay House and Brune Park. Six other students from the three partaking schools were runners-up. The prize winning artwork is now on display in the centre and we are pleased that the competition will continue again this year. New Partner We are very pleased to have welcomed Dr Teresa Deacon as a part time Partner with the Practice. Dr Deacon was previously a very popular locum here. GP Training Brune Medical Centre has become a GP Training Practice and occasionally, you may be informed that a Year 3 medical student will be present at your consultation. If you do not wish the student to be present please inform the receptionist. Final Year doctors also join us for 3 months at a time under the guidance of the other partners. They are qualified doctors who will be taking surgeries. Patient Decision Aids within NHS Direct website (PDAs) This website is attached to our Brune Medical Centre website. It has been designed to help patients make difficult decisions about their treatments and medical tests. They are used when there is no clinical evidence to suggest that one treatment is better than another and patients need help in deciding which option will be best for them. Extended Hour Clinics As well as normal hours weekday appointments, we also offer routine GP appointments on Tuesday and Wednesday evenings, starting at 6.30 p.m. These appointments are for patients who find it difficult to attend during the normal working day. Assessment Clinics We hold Assessment Clinics every weekday morning. These are normally held by our Nurse Practitioner/Prescriber. Please phone from 8.00 a.m. if you need advice by telephone or need to be seen urgently. Chaperones We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. The safety of everyone is of paramount importance. All patients are entitled to have a chaperone present for any consultation, examination or procedure. This chaperone may be a family member or friend or a trained member of staff. Wherever possible we would ask you to make this request at the time of booking an appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy. If you would like to see a copy of our Chaperone Policy or have any suggestions or comments regarding this, please contact the Practice Manager. 1 Website www.brunemedicalcentre.co.uk Appointments can be requested in advance and repeat prescriptions ordered via our website. Patients may also update their records or make any comments or suggestions on the website. Out of Hours Services In an emergency call 999 or visit the Emergency Department at Queen Alexandra Hospital. For 24 hour confidential nurse advice, call 0845 4647 or visit the website www.nhsdirect.nhs.uk For GP advice or treatment when the surgery is closed, call the Out of Hours Service on 023 9237 7 921 or 0844 8113 060. The Emergency Eye Clinic is at Queen Alexandra Hospital – call 023 9228 6162: Monday to Friday 8.00 a.m. to 5.00 p.m. Saturday 8.00 a.m. to 12.45 p.m. Out of Hours emergency eye treatment, use main Accident & Emergency entrance (023 9228 6062) Wasted Medicines If you are receiving repeat medication which you do not need/take, please let us know so that we can adjust your repeat prescriptions accordingly. If you have any unwanted medication, please return it to the chemist who supplied it (for safe disposal) as it cannot be re-dispensed. Used Sharps Used Sharps, such as needles or lancets for blood glucose testing should be safely disposed of in a special container provided by the Town Hall. If you are in need of a Sharps container, please discuss it with your practice nurse at your next visit. Update on Local Services Services have been set up locally for the convenience of Gosport patients to avoid having to travel to Portsmouth or Southampton for consultant appointments. These clinics are consultant led and, to date, the following services are being provided: ENT - Clinic based in Fareham Gynaecology – Clinic based at Rowner Health Centre Cardiology – Clinic based at Brune Medical Centre Virtual Wards – This is a Community Nurse Specialist service which has been designed to allow patients to stay in their own homes rather than being admitted to hospital. The service is gives 24 hour care in the local community 2 Phlebotomy in Gosport – by appointment, is undertaken at Brune Medical Centre for three local practices. These are held on Monday, Wednesday, Thursday & Friday mornings and on Tuesday afternoons. There are four other practices in Gosport who also offer this service for designated practices. Phlebotomy at St. Marys’s Blood tests will be available at St. Mary’s from 8.00 a.m. to 4.45 p.m. on weekdays. This is now by appointment only and the appointment lines will be open from 7.00 a.m. to 7.00 p.m. on weekdays and 9.00 a.m. to 5.00 p.m. on Saturdays and Sundays (023 9268 0275). Orthopaedic Choice This is a new outpatient service for orthopaedic problems which is based in Fareham Community Hospital Parentline This is a free drop in service, to be based at Brune Medical Centre by the end of September 10, to give parental support and provide a friendly face and a listening ear. Phone 023 8068 2499 or pick up a leaflet from the waiting room. Italk Until now, all practices offered the services of a Mental Health Counsellor who would counsel patients for one hour per week for six weeks. This service has been withdrawn and CBH (Cognitive Behavioural Therapy) is now being offered. Not all practices have the room to offer this, so patients will be able to choose the nearest practice, if they prefer. Gosport Befriending Service Visiting and befriending, phone Jean Legg on 023 9260 4681 Outpatient Clinics The Gosport War Memorial offer outpatient clinics in 42 different specialties which save time and travel for Gosport patients. Minor Injuries Unit Gosport War Memorial Hospital The unit is open every day from 8.00 a.m. to 9.00 p.m where experienced nurses can treat a range of minor injuries that have been present for up to two weeks. They have access to the X-ray department until 8.00 p.m. They can treat: Minor injuries Sprains Minor burns but they cannot treat: Major chest pain Collapse Severe headache Ear problems Cystitis We need to keep this service available for Gosport patients so please do use it. If you are unsure whether or not to attend, please call them on 023 9279 4753 or 4754 3 Help with transport Driving Force is a voluntary driving service for the disabled, elderly or infirm. They ask for a contribution of 40p. per mile. Phone 023 9260 4688 or pick up a leaflet from the practice. There was a pilot shuttle bus scheme which ran between Gosport and QA Hospital costing £5.00 return, £4.00 single and £3.00 for a child. Unfortunately, this pilot has now finished. Any comments on this service would be appreciated by Community Action in Fareham – e-mail to shuttle@actionfareham.org.uk or write to Community Action Fareham, Community Transport, 163 West Street, Fareham, PO16 0EF. Patient Advice and Liaison Service (PALS) and Complaints PALS can provide you with support, information and advice that is totally confidential and impartial. Contact them on 023 8047 5265, fax 023 8047 5294, or e-mail hp-trcomplaints@sanhs.net or write to FREEPOST, RRLB-EUUJ-KSAB, Patient Advice and Liaison Service-HPFT, Tom Rudd Unit, Moorgreen Hospital, West End, Southampton SO30 3JB. www.hampshirepartnership.nhs.uk 4 What to have in your Medicine Cupboard Paracetamol tablets or mixture for headaches, colds, bruises and control of fever Aspirin Soluble tablets for adults and children over 16 Mixture for diarrhoea, but not to be given to babies Anti-cough linctus for dry tickly coughs only Menthal crystals for steam inhalations Vapour rub for steam inhalations. Useful for children (over 3 months old) with stuffy noses or dry coughs – rub on the chest and nose Elastoplast strip dressings for minor cuts Antiseptic solutions – dilute in water to clean cuts and grazes Antiseptic cream for treating septic spots, sores on the nose and grazes Calamine lotion for dabbing on insect bites, stings and sunburn Crepe bandage to hold dressings in place or support strains Cotton wool for cleaning cuts and grazes Otrivine Childrens’ Formula Nasal Drops for runny noses in children over 3 months old. Dose – one to two drops in each nostril once or twice daily but not for more than four days Thermometer Tweezers for removing splinters Treatment of Minor Illnesses Cuts – bleeding can usually be stopped by putting pressure on the cut for two minutes and it can then be carefully checked. If it has bled freely, any germs will normally have been washed away by the blood and a plaster can be applied, bringing the edges together so that it heals quickly. Keep dry for one to two days. If the cut is deep and the edges cannot be pulled together with a dressing visit the Minor Injuries Unit at Gosport War Memorial Hospital. Grazes – dirt often enters a graze and it should be cleaned out with antiseptic solution then left uncovered and kept dry. If tetanus immunisation is not up to date, this should be performed within 24 hours of a graze. 5 Bruises – these are very common in children and settle in seven to ten days. It is unlikely that any bone is broken if the child gets up at once after a fall and moves about normally though the child may be stiff the next day. Cold compresses are helpful and reduce bruises and swelling. Try a bag of frozen peas or ice, but wrap them first in a towel or cloth. Head injuries – It is unlikely that serious injury will result if there is no loss of consciousness and the person can remember what has happened. A doctor should be consulted if there is vomiting, visual disturbance, undue drowsiness, difficulty in walking, severe headache or if loss of consciousness occurred. Insect bites – Calamine or antihistamine lotion eases the soreness and itching. Burns and scolds – minor burns and scolds cause redness of the skin. Cold water should be poured over the burn immediately and continued until the pain is subsiding or the area is no longer hotter than normal skin. If larger than four to five inches across or if the skin is broken or there is severe blistering attend the Minor Injuries Unit at the Gosport War Memorial Hospital. Take paracetamol for the pain. Diarrhoea – Often caused by infections or changes in diet. It is rarely dangerous though is usually accompanied by colicky (cramp-like) pain in the tummy. It may also be preceded by vomiting and usually starts to improve in 48 hours. Treatment is by drinking plenty of clear fluids (water or water and fruit juice) and by not eating. Contact the doctor if it is not settling down after 48 hours, if pain is continuous or blood is passed, if under six months old, if recently been abroad or if attacks are repeated. Coughs – during a cold, coughing prevents mucus from entering the air passages and causing infection, so suppressing this protective mechanism may do more harm than good. Steam inhalations loosen tacky mucus and relieve a dry tickly throat. Try adding a few menthol crystals or a teaspoon of vapour rub to a pint of steaming water and sit inhaling the steam, with a towel over the head for 10 minutes three times a day. Coughing may be due to infection in the lower air passages. If it is a dry cough, steam inhalations help as will anti-cough linctus from a chemist. Contact the doctor if coughing continues for more than seven to ten days after a cold has cleared up, if coughing produces yellow or green spit, if coughing produces blood, if there is also chest pain or shortness of breath or it the patient or parent is unduly anxious. Sore throats – most are caused by viral infections which do not respond to antibiotics. With simple treatment the patients usually gets better within seven to ten days. Tonsillitis usually starts with a sore throat which causes pain on swallowing. With children, and some adults, there may be a raised temperature and the patient is obviously under the weather. You may see large tonsils with white spots on them and the lymph glands in the neck may swell which is the normal response to infection. Sore throat may occur with the common cold and a dry throat with pain on coughing is common with the flu. Treatment is with regular paracetamol and plenty of fluids and steam inhalations may help. Contact the doctor if still worsening after two days, if there is marked earache, if the temperature is above 39.5 C (103F) or if the patient or parent is unduly worried. Vomiting – often due to a virus when it is usually followed by diarrhoea. It can be due to an excess or food or drink or a change of diet. Some children vomit when they have a high temperature which may be caused by a throat or ear infection. The treatment is to eat nothing but drink little amounts of water often. As the stomach settles, take dry biscuits or toast at first and avoid dairy products. Call the 6 doctor if there is constant stomach pain if it lasts more than 24 hours, if a vomiting child has a temperature of more than 38C (100F) or if the patient or parent is unduly anxious. Fever – this is a common feature of many infections such as cold or flu. If it persists after 24-48 hours, especially in the young, old or frail, this may indicate a complication so the doctor should be consulted. Measures to reduce the temperature should be taken; wear few clothes, do not wrap up children or infants. Use a fan if available and give plenty of cool drinks. Give paracetamol regularly. Nose bleeds – Sit in a chair, leaning forward with your mouth open and pinch your nose just below the bone for 10 minutes non-stop. This should stop the bleeding. Avoid hot food or drinks for 24 hours and do not blow the nose. If symptoms persist, consult your doctor. PLEASE NOTE: VICKS, MENTHOL AND KARVOL SHOULD NOT BE USED FOR INFANTS UNDER THREE MONTHS OLD CHILDREN UNDER 6 YEARS SHOULD NOT BE GIVEN TIXYLIX CHILDREN UNDER 16 SHOULD NOT BE GIVEN ASPIRIN CHILDREN UNDER 16 SHOULD NOT BE GIVEN BONJELA, NJELA COOL MINT OR PYRALVEX Comments and Suggestions We are always happy to hear of ideas for improvement in your care. Perhaps you would like to join our Patient Participation Group? Please feel free to make comments or suggestions in person, by letter or via our website www.brunemedicalcentre.co.uk 7