ANDREWS.BREIDENBAUGH
breidenbaugha@hillsboroughcounty.org QUALIFICATIONS • Commitment to excellence in service in a contemporary, customer focused and responsive Public Library. • Drive in developing strategic partnerships with all segments of the community and within the wider county organization. • Dedication to providing high quality library collections and programs that are relevant to the community. • Focus on positioning the Public Library as a key participant in educational and entrepreneurial communities. EXPERIENCE Tampa‐Hillsborough County Public Libraries, Tampa, FL Manager of Library Technology & Collections April, 2014 – Present Leadership of the library’s collection management process and oversight for the library’s $5 Million materials budget. Management of the library’s key business processes for acquiring and paying for print, media and digital materials; guiding the library successfully through a 2014 Clerk of the Circuit Court audit of library procurement operations. Managing the library’s relationship with publishers and vendors including contract negotiations, monitoring and evaluating vendor performance and compliance. Provide direction for the Polaris Integrated Library System/catalog and the library’s high traffic web presence, currently having over 4.1 million visits annually. Manage the integration and customer access for digital content – eBooks, databases and other streaming and downloadable media – into the Website and Online Library, now 38% of the total 10.6 million circulation. Participate in the development and implementation of the library’s annual budget, Business Plan, Long Range Plan, Technology Plan and master planning for the main library. Represents the library during intellectual freedom challenges to library materials. Liaison with Hillsborough County ITS to coordinate library’s computer hardware, software and network connectivity. Leadership in inter‐departmental projects relating to library services with Public Utilities, ITS and the county Law Library. • Recipient of Hillsborough County Employee Challenge Award, December, 2012 • Library Budget Management Committee, 2008‐Present • Liaison to Hillsborough County ITS, 2013‐Present Chief Librarian, South Tampa Region April, 2006 – April, 2014 Regional manager for the John F. Germany Public Library, the three branches of the South Tampa Region, and the Technical Services Center (Acquisitions and Cataloging). Supervised the library call center and the Hillsborough County InfoL!ne. Ensured consistent and high quality customer service; provide leadership for facility maintenance, Human Resources and personnel compliance, and staff training. Work closely and effectively with Friends of the Library branch chapters to offer quality library programs and direct Friends support efforts. Coordination of projects relating to library interactions with book and digital vendors, the county Emergency Operations Center, Code Enforcement and Animal Services. • Liaison to the Hillsborough County Emergency Operations Center, 2008‐2013 • Member of the Hillsborough County Business Continuity Planning Committee, 2008‐2013 • Mentor for the Sunshine State Library Leadership Institute, 2009‐2010 ANDREWBREIDENBAUGH
Principal Librarian, John F. Germany Public Library PAGE2
Feb., 2002 – April, 2006 Leadership for the library’s in‐person, telephone and email customer services processes; policy development, training and service model implementation. Coordination of library’s reference and information services; selection and evaluation of print and electronic reference sources, staff training and service evaluation. Selection and evaluation of magazines and newspapers for the library’s 24 branches and main library. Coordination of the government documents, genealogy and Foundation Center collections and partnerships. Collaborative management of public services at the John F. Germany Public Library – the library’s main customer service center. • Materials Selection Council, 2005‐2013 • Florida State‐Wide Ask a Librarian Steering Committee, 2004‐2010 • Serials Selection Task Force, Chair, 2003‐Present • Reference Steering Committee, Chair, 2002‐2012 Senior Librarian, Electronic Reference & Information May, 1999 – Feb., 2002 Development and implementation of a centralized, customer service call center in response to 1995 library performance audit. Supervision of a high‐volume, reference and information call center, providing reference and library information, community resource referrals and serving as the helpdesk for the Suncoast Free‐Net. Coordination and implementation of county‐wide email reference service; supervision of Interlibrary Loan services and staff; staff training and development; employee performance management. • Library Image Task Force, 2002 • Library Training/Orientation Committee, 2001‐2003 • Reference Steering Committee, 2000‐2002 Librarian, New Tampa Regional Library April, 1997 – May, 1999 Provide reference, reader’s advisory, bibliographic instruction and information and referral services to the public; customer and staff instruction on the use of library electronic resources including the Internet, CD‐ROM and online databases and the library’s DYNIX‐based OPAC; create and maintain subject‐oriented bibliographic handouts; create and maintain library displays; participate in library programs; participate in branch collection management. • Director’s Roundtable, 1997‐1999 • Programming Steering Committee, 1998‐99 • Branch Volunteer Coordinator, 1998‐99 Tampa Campus Library, University of South Florida, Tampa, FL Adjunct Reference Librarian Jan., 1996 – May, 1999 Provide reference service in all areas to a university of 36,000 graduate and undergraduate students, faculty and staff, as well as the surrounding community; utilization of traditional and electronic reference sources including more than 100 full‐text and bibliographic databases online, CD‐ROM, mounted on the NOTIS‐based OPAC and via the Internet; bibliographic instruction, both individually and in the classroom; creation and revision of bibliographic assistance handouts. • Florida Distance Learning Library Initiative, Reference & Referral Center, 1997‐1999 • University of South Florida, Virtual Library, Interface Design Project Group, 1998 ANDREWBREIDENBAUGH
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City of Tampa Archives & Records Center, Tampa, FL Fieldwork/Archivist May, 1995 – Aug., 1995 Learned and practiced the process of archival management; completed the accession, arrangement and description (including MARC AMC records) for the City of Tampa, Fire Department Station Logs. Barnes & Noble Booksellers, Tampa/Sarasota, FL Merchandising/Store Manager Aug., 1990 – April, 1997 Management of a high‐volume retail bookstore; budget development and implementation; employee recruitment and development; employee performance management; insurance of highest standards of customer service; reader’s advisory; visual merchandising; inventory management; product review and selection; direct supervision of a staff of 35. EDUCATION University of South Florida, Tampa, FL Master of Arts in Library & Information Science University of Maryland, College Park, MD Master of Arts in History Areas of Concentration: Middle East & Islamic History Towson University, Towson, MD Bachelor of Arts in History & Asian Studies Honors: Phi Alpha Theta, National History Honor Society May, 1996 August, 1990 January, 1988 TEACHING EXPERIENCE – GRADUATE LEVEL COURSE WORK University of South Florida, College of Arts & Science, School of Library & Information Science Adjunct Instructor – “LIS 6603: Basic Information Sources & Services” Fall, 2001 University of South Florida, College of Arts & Science, School of Library & Information Science Adjunct Instructor – “LIS 4930: Internet Research Tools” Summer, 1999 University of South Florida, College of Arts & Science, School of Library & Information Science Adjunct Instructor – “LIS 5937: Internet Resources” Spring, 1999 PUBLICATIONS AND PRESENTATIONS “Maximizing Use of Public Library Electronic Collections.” Instructional Presentation for the Tampa Bay Library Consortium, Tampa, FL March, 2014 “Library Best Practices for eBook & eAudiobook Circulation.” Speaker at the American Library Association Annual Conference, Anaheim, CA June, 2008 ANDREWBREIDENBAUGH
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“MySpace in the Library: Is there a place?” Participant in panel discussion at the Florida Library Association Annual Conference, St. Pete Beach, Florida April, 2008 “Budget Planning and Performance Measures for Virtual Reference Services.” Published in The Reference Librarian 95/96 (2006): 113‐124. 2006 “Promotion through Placement: the Florida Electronic Library.” Speaker at the Technology Training To Go: Emerging Technology Conference sponsored by the State Library of Florida, Orlando, FL May, 2005 “Management Tools and Issues in Digital Reference Services.” Speaker at the American Library Association Annual Conference, Orlando, FL June, 2004 “Internet and Library Resources for Grant Writing.” Guest speaker at the Pinellas Grants Collaborative Annual Conference, Safety Harbor, FL June, 2004 “Ask a Librarian: Florida’s Collaborative Virtual Reference Service.” Speaker at the Florida Library Association Annual Conference, Daytona, FL March, 2004 “Live Chat Reference Services in Florida Libraries.” Speaker at the Florida Library Association Annual Conference, Orlando, FL April, 2003 “Telephone & Email Reference Programs within Florida’s Libraries.” Speaker at the Florida Library Association Annual Conference, Daytona, FL April, 2002 “Using the Internet Café,” Internet sites and searching for nutrition and menu planning.” Guest speaker at Florida Association for Community Action, Inc. Annual Conference, Tampa, FL May, 2000 MEMBERSHIPS American Library Association Florida Library Association (Chair, Telephone & Email Reference Special Interest Group, 2004) Tampa Bay Library Consortium (eBook & Electronic Resources Special Interest Group)