RECENT ALUMNI SAMPLE
ROCKY T. BULL
TH
555 East 4
St ● Valrico, FL 33594 ● 555-555-5588 ● RockytBull@mail.usf.edu
PROFESSIONAL PROFILE
Customer-driven professional with proven ability to excel in time management and task efficiency
seeking an opportunity in the field of healthcare administration or management.
EDUCATION
Bachelor of Science in Health Sciences
University of South Florida, Tampa, FL
 GPA: 3.5
 Minor: Business
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12/11
Relevant Coursework: Medical Terminology, Biological Ethics
PROFESSIONAL EXPERIENCE
Customer Service Representative, Geico, Lakeland, FL
11/07-Present
 Input detailed client policy information into appropriate database as customer conveys
policy changes, upgrades, and other insurance services
 Review updated company policies and procedures guideline 3-4 times a week to provide clients
with the latest insurance regulations
 Ensure top-notch delivery of customer service to every policy holder proven by multiple
company accolades
 Analyze methods of lower insurance payments for customers while maintaining company
integrity and adhering to policy guidelines
 Utilize organizational skills to maximize time efficiency in order to meet mandated quotas
Accomplishments:
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Recognized as top 1% employee performer of the company
Received 4-5 highest achiever awards for superior customer service recognition
5 annual salary increases for meeting company quotas
Recipient of 5-year tenure award
Ambassador, St. Joseph’s Hospital, Tampa, FL
3/11-12/11
 Greeted and escorted incoming visitors and patients to various hospital destinations
 Familiarized guests with all hospital services, office, and their respective locations to
provide the optimum customer service
 Followed hospital procedures and policies by ensuring the confidentiality of sensitive information
 Delivered mail to patients’ rooms for information representatives
COMPUTER SKILLS
Proficient in: Excel, Outlook, PowerPoint, Word, and Adobe
Basic knowledge in: Access and HTML Code