The Practicing The Newsletter of the AICPA Private Companies Practice Section CPA June 2011 Wanted: Our Next Managing Partner By Ira S. Rosenbloom, CPA Succession planning and the stress that comes along with it are quite the rage in the world of public accounting. When it comes to recruiting a firm’s next managing partner, the challenge may be enormous. Leadership shortage is not new for the profession. We have confronted the lack of senior accountants, the scarcity of rainmaking partners, the need for entrepreneurial partners and the demand for pragmatic technical professionals, but the drama that comes from the challenge of recruiting the next managing partner is in a whole different class. In most firms, the managing partner is the central processing unit. Nearly all matters flow through his or her office. They have the final say, and in many organizations, the only say that matters. The hands-on model that so many managing partners have applied has brought great success to the profession, yet has created a significant lack of interest by others to perpetuate it. Much like in the world of technology, it is time for a new operating system. We need to revolutionize the managing partner role in much the same way that technology companies have invigorated computing and data management. Firms that are currently dealing with succession at the managing partner level or will soon be should be taking the following bold steps if they intend to succeed at securing their next managing partner. Put the position under the microscope. What does the managing partner do? How should his or her responsibilities change in the near term? Firms must prepare a complete assessment of the job requirements and job description with the input of multiple layers both within the organization and outside of it. The purpose is not to evaluate the incumbent’s performance but to determine what the firm needs now and in the next five years. The owners and partners in training should be asked to rank the elements of the current job description in a way that will allow for useful analysis. A select group of outside entrepreneurs and centers of influence should weigh in on the current job description and future needs as well. A survey of desired attributes and abilities for the managing partner should be prepared by all current employees. It’s also a good idea to include employees who were with the firm for three or more years and have left in the last three years. A job description that reflects multiple perspectives and that is deeply rooted within your organization will ensure critical buy-in and solid credibility. This type of 360 degree process should produce the kind of job description that will provide the platform for the operational change that the firm needs to embrace. Energize from within. Key players in the firm must be fully engaged in the process to ensure its viability and success. Create a feasibility task force and charge the members with refining the new job description and crafting a transition process. Depending on the size of your firm, the size and composition of your committee will vary. In general, it should be somewhere between three and five people in small firms and five and seven in larger practices. The group should be made up mainly of owners but should include the chief administrative officer/firm administrator. Its job will be to make an independent assessment of the firm’s resources and processes and determine whether they are easily transferable to the next leader or leaders. The group should engage in meaningful discussions with the current managing partner and develop a status of management priorities and action steps. This will ensure that there are no surprises during the transition and upon transferring the role. The due diligence that this committee performs should address, among other things: Continued on page 2 Inside 3 JWho Are You? Making Your J Answer Count 4 JWIEC Workshops Help Firms Make J the Business Case for Women’s Initiatives 6 JAICPA Testifies on Small Business J Size Standards 6 JPCPS Update: Tuning In to the Top J Talent; Hot Topics in PCPS Web Seminars; $100 Discount for PCPS Members at Emerging Partner Training Forum 7 JRetirement Remains Americans’ J Top Financial Concern 8 JCPA Horizons 2025 Launches J 8 JSole Practitioner Resource J Continued from page 1 • Job descriptions for all department heads and niche leaders. • The financial status of the firm. • Time and billing protocols. • The firm’s marketing plan. • Staffing levels and targets. • Any ongoing or anticipated litigation. • The firm’s strategic plan. • Real estate considerations. The group should be visible and its responsibilities should be well publicized. The selection of the next leader is a big deal, and the group must take actions that recognize its significance. Define accountability. Once due diligence has been completed, the ultimate result should be a detailed job description and a well-defined accountability process. Performance standards should be coordinated with a compensation model and the evaluation process specified. Just like candidates for executive positions in other businesses, potential managing partner candidates need to know the compensation system and the standards with which they will be evaluated. Rev up the engine for change. The concept of one individual looming so large and having so much ground to cover is not a positive motivation to assume firm leadership. It’s true that being given the managing partner role is an honor, but honor alone will not attract successors. Changes that demonstrate a commitment to a new system will. The mission is to establish credibility for a new operating model. Change is not easy and it is best done in a series of small steps. Depending on your environment, you may or may not have the time for this series of small steps, but there are some critical early changes that the current managing partner needs to embrace. He or she must: • Increase client contact and client service hours. When the leader of the firm spends time with clients it generates multiple dividends. The traditional dividends are increased services and higher realization, but there will also be significant dividends for the transition. It is in the current managing partner’s interest to play a significant role in smoothing the transition for clients. The worst thing that could happen is for the leader to feel compelled to retire from the firm and the firm to take an immediate financial hit. In addition, when the outgoing managing partner is deeply involved in client contact, the succeeding candidates can see how this responsibility fits into the regular routine and how important it is to the firm. In their current positions, the candidates for managing partner enjoy the diversity and challenge of working with different clients. The next leader of your firm needs to know that serving clients and serving as the firm chief executive are compatible functions. • Streamline the reporting process. Establish a system of information flow so that the value of the decision is the key, not the magnitude of the detail. Regular reports should allow the decision maker to review a summary at the top and delve into the detail as he or she chooses, similar to the fieldwork process on an audit or the review process for tax services. It may be worthwhile to take a few pages out of the old engagement management checklist and use those concepts to streamline the management analysis. It is highly likely that the candidates for the top job like making decisions and are used to top line judgments. Creating a system to accommodate that behavior will go a long way towards freeing up the current managing partner and enticing the next. • Empower additional leaders. Increasing the number of decision makers will make the firm stronger and elevate the strategic importance of the role of the managing partner. Task forces and committees should be deployed to navigate specific projects and initiatives. Although the managing partner may chair the committees, depending on the skills of the other owners or senior managers it is preferable that they act as chairs and report to the managing Related Resource PCPS members have access to a multitude of valuable relevant tools: The PCPS Succession Planning Resource Center’s Succession Readiness Assessment Tool. Two versions, one for multi-partner firms and one for sole owners, enumerate questions firms should be considering and point them to related resources. Numerous resources in the PCPS Human Capital Center. They include: • The Firm Competency Model provides extensive details on goals and expectations for each level of the firm in a variety of areas. It can be found in the Center’s Performance Management section. • The Partner Self-Evaluation form is in the same section. • CPA Firm Role Descriptions, in the Center’s Organization and Structure section. • Sample firm organization charts for firms of various sizes (in the same section). • Firms can also find numerous resources in the Center’s Owner Development section. In addition, the AICPA PCPS Emerging Partner Training Forum, scheduled for July 13 and 14 in Baltimore, offers education and networking opportunities for future firm leaders. Continued on page 3 The Practicing CPA (ISSN 0885-6931) June 2011, Volume 35, Number 5. Publication and editorial office: 220 Leigh Farm Road, Durham, NC 27707. Copyright © 2011 AICPA. Opinions of the authors are their own and do not necessarily reflect policies of the AICPA. Editor: Anita Dennis; email: adennis@aicpa.org Editorial Advisors: William R. Pirolli, Warwick, RI: Barry D. Beck, Woburn, MA; Peggy A. Dzierzawski, Troy, MI; Jina Etienne, Silver Spring, MD; Kevin R. Heppner, Madison, WI; Scott W. Kies, Tucson, AZ; Victoria A. Martin, Hickory, NC; Dennis K. Meservy, Las Vegas, NV; Marc Parkinson, San Jose, CA; Phillip J. Santarelli, Philadelphia, PA; Melody D. Schneider, Fairbanks, AK; Jerry A. Topp, Fargo, ND; George S. Willie, Washington, DC; Lee D. Wunschel, Toledo, OH; Michelle L. Zimmerman, Indianapolis, IN 2 Continued from page 2 partner. Broadening the leadership base will allow the current managing partner to spend less time on details, increase personal time and demonstrate the kind of confidence in the other owners that should make the managing partner job much more appealing to new candidates. Reengineering a Crucial Role Every firm is unique and has its own culture and conditions. Some may have the time to plan and activate these steps and others may need to turn to outsiders for assistance. The caliber of professionals who can potentially become the primary leader of your firm is enormously high. Reengineering the role of the managing partner will not only heighten the likelihood of success for recruiting your next managing partner, but it will also strengthen your firm and allow for improved client service. Recruiting the next managing partner is not about posting the “help wanted” sign. It is about orchestrating change and that job is a firmwide responsibility. Ira S. Rosenbloom, CPA, is the chief operating executive of Optimum Strategies, LLC, a consulting firm focused on helping accounting firms implement successful business development and practice management programs which maximize their growth and financial performance potential. Contact him at ira@ optimumstrategies.com. Ira S. Rosenbloom, CPA Did You Know? PCPS members receive a 5% premium credit for the AICPA Professional Liability Insurance Program. This can represent a tremendous savings for all practitioners, but particularly for those in smaller firms. Keep in mind that those who are members of either the AICPA Employee Benefit Plan Audit Quality Center or Governmental Audit Quality Center receive a 10% total credit, with up to a $400 maximum premium credit applied to your premium. PCPS members who are members of both audit quality centers get a credit of 15%, or up to a $600 maximum premium credit applied to their premium. PCPS BRIEF Who Are You? Making Your Answer Count By Leo Pusateri Who are you? These three words sound simple and ask a simple question. But is it really? When someone asks about your background, how do you respond? Often they really want to know what you do and not just your name and title, as the question implies. When you answer the question “Who Are You?” and identify yourself in a confident and passionate way, giving the other person a genuine sense of yourself, you make a powerful emotional connection that creates a lasting impression. That’s why it’s so important to have a consistent response, because it sets the stage for your continuing discussion with the prospect. There are several steps that will help you answer this question in a way that sets you apart and encourages the listener to keep asking questions. Here are some thoughts to consider to get out of the gate with a strong start. Use unique language (your own lexicon) that reflects who you are and is memorable. Here’s an example of what I typically say when I’m asked about who I am: “I’m Leo Pusateri, the president of Pusateri Consulting. We are a boutique sales consulting and training organization headquartered in beautiful Buffalo, New York, and we specialize in and partner with CPA firms and financial service professionals to help them compete more effectively on the philosophies of value.” The key words I’ve underlined have special meaning and are ones I consistently use in my message. My clients might laugh when I talk about beautiful Buffalo, but they remember it—and me. The same goes for the words boutique, specialize, partner and philosophies of value. I want people to ask me about these words. Called “Drill Downs,” these words prompt follow-up questions. It’s important to be totally prepared with an answer that leaves a lasting impression and makes listeners want to hear more. Continued on page 4 3 Continued from page 3 What do you want people to remember about you? You only have one chance to make a great first impression. Don’t wing it! Be prepared to introduce yourself with confidence and passion and without hesitation. Don’t get ahead of yourself. Seize the opportunity to differentiate yourself right off the bat. This step begins the process of setting you apart. Look for a theme in your professional and personal background. What makes it special? A passion for being my best and coaching others to be their best is mine. What is yours? Every word counts. Imagine the audience for your message and polish it accordingly so that it captures their attention. Think ahead. If you say something, be prepared for any appropriate follow-up question. This is where you really start to stand out. It’s not what you say in the elevator that is most important, it’s the conversation that ensues that really makes the difference. Enumerate where possible. I have this experience. I’d like to point out these three things regarding my professional background. Be prepared to give specifics that back up what you say. Your prospect will admire how confident and articulate you are. A good background answer should focus on just the facts. It begins to position your value and also builds credibility for your firm and you. What are the five top things you would tell a prospect to introduce yourself and your organization? Do you immediately know what you would say—without any hesitation? If not, it’s time to do some reflection and craft an answer that will keep the conversation going. Leo Pusateri, President and CEO of Pusateri Consulting and Training in Buffalo, New York, works with CPA firms and financial professionals to help them discover, articulate and capitalize on their unique value. This article is excerpted from his book, You Are the Value: Define Your Worth, Leo Pusateri Differentiate Your CPA Firm, Own Your Market, which was published by the AICPA Private Companies Practice Section. Related Resource PCPS Member Benefit: PCPS members have free access to a series of live coaching videos featuring consultant and author Leo Pusateri talking viewers through the steps necessary to articulate their unique value. The package also includes an instructional PowerPoint and an electronic workbook. More information can be found on the PCPS site. WIEC Workshops Help Firms Make the Business Case for Women’s Initiatives The AICPA Women’s Initiatives Executive Committee’s Retaining & Developing Women Leaders: Organizational Strategy Workshop is a two-day event that will take place in Chicago on October 17 and 18. The strategic sessions Lisa Fitzgerald are designed to help firms create their own personalized roadmaps for groundbreaking women’s initiatives. In this article, Lisa Fitzgerald, Director of HR at Eide Bailly, talks about the many benefits of her firm’s participation in a previous workshop. Eide Bailly is based in the Midwest and has nearly 1,200 professionals in its 19 office locations. Twenty-two percent of its roughly 165 partners are female. WIEC: Tell us a little about what led Eide Bailly to attend the workshop? Fitzgerald: When I first joined the firm, both the CEO and COO were talking a lot about women’s initiatives, as the topic had been focused upon at several external meetings and seminars they had attended. They asked Continued on page 5 4 Continued from page 4 me to help them identify what, if anything, our firm should be doing as it related to attracting, retaining and advancing women to leadership ranks. So I ran the numbers on the current state of our personnel, based on rank and gender percentages, and it became clear that there was a cause for concern and room for improvement. When I heard about the workshop, I went to Dave Stende, our COO, and proposed that we both attend to understand more about what opportunities for improvement were available for our firm. WIEC: What were your expectations leading into the workshop? Fitzgerald: We weren’t quite sure what to expect going in, but were rather amazed at what was presented and the actual tools they provided that were customized for our firm. We had never conceived of the “business case” for women’s initiatives in the way that was presented, and the exercises that we went through using our firm’s data created an actual business case for us. It was an eye-opening experience, and it was amazing that we were able to walk away with the tools, business case and an actual slide-deck presentation for management that we could leverage as we embarked on creating our own initiative. After the workshop, it was crystal clear what we needed to do and how to go about it. WIEC: Out of the activities held there, what stood out for you or your firm as an area of opportunity? Fitzgerald: I think that creating the business case was the stand-out for us during the workshop experience. It made things very clear for us and gave us the information we needed in an appropriate format for immediate use. We used pieces of the slide deck at our next general partner meeting, which provided the launching point for the creation of our women’s initiative. It gave us something tangible to work with, beyond the hypothetical we would expect from a seminar or other similar venue. WIEC: What has your firm accomplished since attending the workshop? Fitzgerald: Quite a bit came from our attendance. After presenting our data at the general partner meeting and reaching agreement with our leadership that this was a priority for our firm, we began creating our initiative, which is called First Focus. We formed a general committee co-chaired by one male and one female partner and we created three subcommittees to focus on specific areas of First Focus. They included a communications committee, education committee and performer committee. Communications’ task is to lay the ground work for our initiative. They are focused on embedding messaging about the advancement and opportunities for women in our existing monthly newsletter in a variety of ways. Our education committee is incorporating subject matter relating to gender differences and progression into our formal training. An example would be requiring study of the book Gender Talk Works in our new manager training, because it discusses the expectations of men and women and how they impact the ability to communicate. Our performer committee started a networking group for women at the firm. We invited female senior associates to attend “focus forums,” held on a regional basis. Focus forums use selected facilitators from our client-serving staff, and they decide which topics to discuss. They also use some of our time together networking and building relationships between the regional offices. The forums have also been helpful for identifying ideas and suggestions for firm management. Each forum has takeaways, and the attendees come back with the results of their takeaways to the next meeting.One of our other ideas is to create a mentoring program, which is next on our internal agenda to create and launch. WIEC: Have you seen any results from your efforts in creating First Focus? Fitzgerald: We aren’t really able to do an unbiased interpretation of our “before and after” head count and retention statistics because, in the midst of launching our initiative, we all experienced this dramatic economic downturn. Our retention went up, but we can attribute that to the external job market to some extent. The difference we can see is cultural. People are talking about gender differences and there is more awareness around the subject, more than we had previously seen. Feedback from our focus forums has been very positive; our women are finding them helpful and feel they are internally supported more than they were before. It’s giving our people permission to have this discussion about gender. It’s out of the closet now and you can feel that difference culturally. We have more to do with embedding this further into our culture, but the ball is rolling and it’s thus far proven very encouraging. Related Resource The AICPA Women’s Initiatives Executive Committee has planned a series of Webinars in the coming months on associated topics, including: • “Retaining & Developing Women Leaders: Organizational Strategy Workshop—Forming Strategic Women’s Initiatives,” which will take place on June 22 from 2 to 3.30 ET. • “Retaining & Developing Women Leaders: Organizational Strategy Workshop—Diagnosing Your Firm,” on August 11 from 12 to 1.30 ET. Valuable Workshop Discounts Register before August 31 for the Retaining & Developing Women’s Leaders Workshop and receive a $250 discount. PCPS members who register also receive an additional $250 discount. 5 AICPA Testifies on Small Business Size Standards The AICPA asked a House of Representatives Small Business subcommittee to urge the U.S. Small Business Administration to increase its small business size standards for small business accounting firms to $25.5 million from the current $8.5 million. The SBA has proposed increasing the size standard to $14 million. Odysseus Lanier, testifying on behalf of the AICPA, said, “To fully capture the small business accounting firms that have the resources to invest in the necessary infrastructure and properly perform services as required by federal government contracts reserved for just small business contractors, …the size limit standard would need to be raised to $25.5 million.” The SBA’s size standards define whether a business is small and thus eligible for government programs and preferences reserved for small business concerns. To determine eligibility for federal government small business programs, SBA establishes small business size definitions (referred to as size standards) for most private sector industries in the United States. The SBA’s existing size standards use two primary measures of business size – receipts and number of employees. Lanier said the AICPA recalculated the SBA’s proposed $14 million size standard using data compiled from surveys of CPA firms conducted by Accounting Today and its own leading benchmarking survey for CPA firms (the PCPS/TSCPA National Management of an Accounting Practice Survey). (PCPS played the key role in providing the information for the recalculation.) The recalculation confirmed that, at a minimum, the proposed size standards would increase to the intermediate level of $19 million, he said. Furthermore, he said the AICPA believes the standard should be increased to $25.5 million to compensate for several other secondary factors that inhibit the ability of accounting firms classified as small to compete for larger contacts in the federal marketplace. Did You Know? PCPS membership offers thousands of dollars in free resources to CPA firms (www.aicpa.org/pcps). Click here to learn more about the premium benefits available exclusively to PCPS members. For questions about PCPS membership, please call 1-800-CPAFIRM or e-mail PCPS@aicpa.org. “Accounting firms contract with the federal government to provide accounting and attest services as well as a wide array of consulting services, such as strategic planning and financial management,” Lanier explained to the Subcommittee on Economic Growth, Tax and Capital Access. “The services small accounting firms provide to the federal government have a strong public interest component. These services include, among others, implementation and maintenance of financial and accounting systems ensuring that taxpayer resources are effectively and efficiently utilized, and independent audits of government organizations and programs to provide reasonable assurance of compliance with appropriate laws and regulations. As such, the AICPA believes that the SBA should focus on the experience and qualifications of the accounting firms performing the services and ensure the small business size standard for accounting firms is closely aligned and appropriate.” PCPS UPDATE Top Talent: What Do They Want? Do you ever wish you had a better sense of what’s going on in the minds of your firm’s most talented young people? The 2011 PCPS Top Talent Survey provides firms with a unique opportunity to learn about the expectations and aspirations of their high potential people. The study, which was last conducted in 2006, offers insights into current priorities and how they have changed over time. It also helps PCPS create new tools to help practitioners attract and retain the highestquality staff members. In addition to the survey results, a commentary putting the results in perspective will be available exclusively to PCPS members. Visit the survey site to learn more about what the most talented young CPAs seek today. Hot Topics in PCPS Web Seminars Want to get a quick update on the results of the 2011 PCPS Top Talent Survey in the comfort of your own office? Then sign up for the next PCPS Web Seminar, an interactive PowerPoint presentation given by Rebecca Ryan of Next Generation Consulting, which Continued on page 7 6 Continued from page 6 conducted the survey for PCPS. Ryan will summarize the survey highlights and offer insights into what they mean for CPAs. The presentation will take place on June 28 from 2 to 3.30 ET. Mark your calendars for these upcoming seminars: • “What Should You Blog About?,” given by Vikram Rajan on July 12. • “Empowered Productivity: Winning the War Against Information Overload,” given by Maura Thomas on August 16. year’s AICPA PCPS Emerging Partner Training Forum, scheduled for July 13 and 14 in Baltimore, provides a unique training opportunity, where future leaders can receive information and advice from nationally known consultants and successful practitioners and share insights and ideas with their peers. PCPS members receive a $100 discount to the Forum, which is geared for senior managers on the partner track, new partners or owners (five years or less) and practice leaders seeking partnership skills. $100 Discount for PCPS Members at Emerging Partner Training Forum Preparing young professionals to lead their firms into a successful future should be a priority for all firms. This FYI It pays to be a member! The Private Companies Practice Section represents more than 6,700 local and regional CPA firms. PCPS provides member firms with up-to-date information, advocacy and solutions to challenges facing their firms and the profession. For many CPA firms, the price of membership is more than matched by the thousands of dollars in free member benefits and discounts. If you have any questions about PCPS membership, please call 1-800-CPA-FIRM or e-mail PCPS@ aicpa.org. Retirement Remains Americans’ Top Financial Concern Almost 40% of working Americans say they will never afford retirement, which, for the second year in a row, ranks as the nation’s most important financial concern, according to a telephone survey conducted for the AICPA by Harris Interactive. More than half of working adults, 55%, say they don’t know how much they need to save to retire, according to the survey. Many who think they know are likely off in their projections. Asked to estimate how much they needed to retire at age 65 and live for 20 years, those earning $50,000 to $75,000 annually said $250,000, at the median. Assuming inflation and annual expenses of $50,000, that amount of savings likely would run out in less than 10 years. “These statistics suggest we are on the verge of a retirement crisis in America,” said Jordan Amin, chairman of the National CPA Financial Literacy Commission. “Americans don’t know how to prepare for their twilight years, and many have put off figuring it out because they’re struggling to make ends meet now.” Indeed, higher gas and food prices in particular are taking a toll on family budgets, according to the survey of 1,005 adults. Six in 10 Americans have changed their behavior to offset rising gas prices, according to the survey. And 48% have made adjustments to deal with higher food prices. More than half of Americans, 56%, say they cannot save, tamping down consumer sentiment. Only 16% say they’re financially better off now than a year ago and 29% say they’re worse off. All told, 9 in 10 Americans have financial worries, but none ranks higher than retirement. It emerged as the top issue on a list of 16 possible financial concerns facing Americans, ahead of uninsured medical expenses, the price of gas and rising education costs. Younger workers have the biggest gap between expectations for retirement and their knowledge about preparing for it, according to the survey. Sixty percent of those aged 18 to 24 say they’ll be able to retire, yet 74% of those in that age group have no idea how much they need to save in order to make it happen. Note: The AICPA’s Financial Literacy Resource Center provides information and turnkey resources for CPAs, information on 360 consumer resources and details on volunteer opportunities. 7 CPA Horizons 2025 Launches: Share Your Insights on the CPA Profession’s Future Want to learn more about CPA Horizons 2025? Watch this video for an update on this unique, profession-wide initiative led by the AICPA to gather the insights of CPAs across the country in an effort to examine global trends and help predict and shape the CPA profession’s future. You can also share your ideas on how the world and the accounting profession may change by completing an interactive survey on the CPA Horizons 2025 website by July 31. Find out more about CPA Horizons 2025 in the March Chair’s Letter by AICPA Chair Paul V. Stahlin, CPA. Sole Practitioner Resource Did you know that the PCPS Succession Planning Resource Center offers PCPS members exclusive access to a Succession Readiness Assessment Tool designed just for sole proprietors? The tool walks users through the important steps to consider, including: • Overall firm strategy and business model. • Performance metrics. • Exit strategy and developing a future leader (if applicable). • People management issues (for those with professional staff). • Standardizing procedures. This publication has not been approved, disapproved or otherwise acted upon by any senior technical committees of, and does not represent an official position of, the American Institute of Certified Public Accountants. It is distributed with the understanding that the contributing authors and editors, and the publisher, are not rendering legal, accounting, or other professional services in this publication. The views expressed are those of the authors and not the publisher. If legal advice or other expert assistance is required, the services of a competent professional should be sought. For every step, the model provides links to related resources that help firms apply the information in their own practices. (A similar tool is available for multipartner firms, as well.) Partnership, Succession and Compensation Issues What does the 2010 PCPS/TSCPA National MAP Survey say about … Which of the following does your firm have in place? 8