WELCOME TO SACREDWORKS
SACREDWORKS
WORKS is the framework we use to communicate the unique mutual
partnership that exists between Sacred Heart Health System and you, our
valued Associate. Whether you work in direct patient care or behind the
scenes, you perform “sacred works” each and every day. Simply put – we
depend on you to bring Sacred Heart’s mission to life. Simultaneously, we
recognize that you depend on Sacred Heart to provide you with competitive
pay, benefit and support programs that meet the evolving needs of you and
your family. SACREDWORKS
WORKS provides this through programs with plan design
features and delivery systems that offer you the highest level of flexibility and
value. We realize that each Associate has different needs, wants, and life goals.
WORKS empowers every Associate to
Therefore, the framework for SACREDWORKS
map out his or her own personal path to achieving work-life success.
SACREDWORKS
WORKS offers programs that first meet basic needs, such as fair
compensation and affordable health care coverage, and then meets higher
levels of needs through programs focused on wellness, growth and development
and spiritual enrichment. Each higher level of support builds on the previous
levels. SACREDWORKS
WORKS has been designed to be a work in progress that will
evolve over time as needs or circumstances change. However, the programs
WORKS will consistently support our faith based mission,
found within SACREDWORKS
be compliant with all laws, and remain affordable to both Associates and to
our health system. To understand more about the many programs found
WORKS
in SACREDWORKS
WORKS, turn the page to see visual and written descriptions.
service of the poor • reverence • integrity • wisdom • creativity • dedication
SACREDWORKS: Framework and Descriptions
4
The SACRED
SACREDWORKS
Pyramid and Philosophy
The SACREDWORKS philosophy is illustrated
visually using the shape of a pyramid. The
pyramid is divided into seven levels of support
beginning with basic life needs (like fair and
competitive pay) at the lowest level of the
pyramid. It evolves to higher level wants and
desires (such as leisure, fitness, spiritual
enrichment, and career advancement) at the
peak of the pyramid.
The Foundation: Our Mission
& Core Values
The foundation of the pyramid is our Mission
and Core Values which have guided our
VII
VI
III
II
I
Work/Life
Balance
Enriching Self
& Spirit
Promoting Fitness
& Well-Being
V
IV
organization for over 90 years. They are
integrated into the Sacred Heart culture and
define not only where we have been, but also
where we are going and how we will get there.
The Mission and Core Values are critical in the
delivery of Christ-centered patient care.
Likewise, they serve as the cornerstone in every
decision made regarding your pay, benefit and
support programs. An excerpt from our
Mission states that we are “dedicated to
spiritually centered, holistic care which sustains
and improves the health of individuals and
communities.” SACREDWORKS is grounded in
this Mission and is strengthened by our Core
Values of Service of the Poor, Reverence,
Integrity, Wisdom, Creativity and Dedication.
Encouraging Leisure & Convenience
Building & Maximizing Future Security
Protecting Health, Income & Property
Providing Market Based Pay & Recognition
The Foundation: Our Mission & Core Values
4
SACREDWORKS
FRAMEWORK
AND
DESCRIPTION
SACREDWORKS: Framework and Descriptions
5
Level I: Providing
Market Based Pay &
Recognition
Sacred Heart Health System is
committed to offering compensation programs
that are:
ï Compliant with all legal and governing
bodies
ï Competitive in each marketplace where we
ï
ï
ï
lose & recruit staff
Internally equitable
Socially Just
Financially Prudent
This applies to all of our pay practices whether
it’s base pay, premium pay or special pay. In
addition, our recognition programs offer
incentives that recognize both your collective
and individual efforts.
Level II: Protecting
Health, Income &
Property
Most of us don’t stop to think
that our greatest asset is truly our own physical
health and our ability to produce personal
income in the future. The programs
incorporated into this level of the pyramid are
designed to protect your current and future
“assets” in ways that can be adapted to meet
your personal situation and needs. Some
programs, such as Health Insurance, Dental
Insurance, Short- and Long-Term Disability
Insurance, Life Insurance and Accidental Death
& Dismemberment Insurance, are so important
that Sacred Heart either pays for Associate
Coverage in full or subsidizes a significant
portion of their total cost.
Level III: Building &
Maximizing Future
Security
Until basic income and
income protection needs are met, it is difficult
to focus on one’s future goals. The programs in
Level III help you define and meet both your
short-term and long-term financial needs.
Programs such as Flexible Spending Accounts
are intended to help you save money and taxes
for short-term needs. The Ascension Health
Retirement Well-Being Program is designed to
help you build wealth for long-term goals such
as your retirement or your dependents’ college
education. Periodically, financial education
classes and materials are provided to help you
build the skills needed to be the best steward
of your financial resources.
Level IV: Encouraging
Leisure & Convenience
Most of us would like to have
more control over our
personal time. That’s why Sacred Heart offers
on-site services such as a uniform shop, travel
agent, pharmacy, banking and cafeterias. There
are far more reaching programs such as Paid
Time Off (PTO) for planned absences that allow
time away from work for rest and rejuvenation
or to tend to important personal and family
issues. For those that like to spend leisure
time with members of their work family, the
Associate Activity Team sponsors fun and
exciting events throughout the year. All of
these programs focus on allowing you to bring
overall balance to your life.
SACREDWORKS
FRAMEWORK
AND
DESCRIPTION
5
SACREDWORKS: Framework and Descriptions
6
Level V: Promoting
Fitness & Well-Being
Level VI: Enriching
Self & Spirit
Another distinguishing
characteristic of the
SACREDWORKS program is our commitment
to help Associates maintain their health and
wellness. Sacred Heart substantially invests in
Wellness University (Wellness U), a program
that is designed to help you chart a personal
course toward improving and maintaining
personal health. Wellness U offers free,
convenient classes that focus on topics such as
weight loss, stress management and
cardiovascular health.
Sacred Heart also provides programs that
support family needs such as dependent
coverage in many benefit programs, and where
possible, depending upon the operational needs
of the department, flexible scheduling and
personal leave. Another vital part of promoting
well-being is our Employee Assistance Program
(EAP). Through our counseling and referral
system, as well as comprehensive mental health
features in our medical insurance plan, we can
help Associates and their family members
address many of the challenges encountered
with everyday living. We have all been faced
with financial problems, relationship issues and
personal or work-related stress at one time or
another. Sometimes, these can become
overwhelming. Sacred Heart is committed to
offering the support network and resources
needed to manage these types of situations.
Having met the most basic
needs and building toward a
more secure and healthy future creates the
desire and opportunity to focus on our highest
level of needs. Your personal and professional
development is important not only to Sacred
Heart’s future success, but also to your own
personal success in living a full and rewarding
life. Sacred Heart invests in personal and
professional development through career
coaching and counseling, tuition assistance,
scholarships and on-site training. Our
performance management program provides
the framework for you and your manager to
collaborate on ways to identify development
opportunities and to continuously improve
your job performance and skill set. In addition,
spiritual enrichment is fostered through the
many programs sponsored
by our Mission Council. These programs are
designed to reinforce that our work is guided
by a higher power and provide Associates with
opportunities to carry on the legacy of our
founders through volunteerism and spiritual
enrichment.
Level VII: Achieving
Work / Life Balance
SACREDWORKS offers a
myriad of resources and
opportunities that allow you to create your
own map to reach short-term and long-term
personal goals. We hope that you will take the
time to learn about, appreciate and utilize
these programs in your journey to achieving
“Work / Life Balance.”
6
SACREDWORKS
FRAMEWORK
AND
DESCRIPTION
SACREDWORKS
At a Glance
SACREDWORKS: At a Glance
8
Below is a summary of all components of SACREDWORKS categorized by the level of the pyramid they support. Please note:
Benefits identified with an asterisk (*) fall under Section 125 of the IRS Code (commonly referred to as Flexible Benefits or Cafeteria
Plan Benefits). More information about eligibility and enrolling for these benefits can be found beginning on page 52. Information
about their plan design can be found on the appropriate page as identified below.
When reviewing the SACREDWORKS “At a Glance” Summary, please note the following definitions for Associate Classifications:
Full-Time: Associates
assigned 72-80 hours
bi-weekly
Part-Time: Associates
assigned 40-71 hours
bi-weekly
PRN: Associates hired on a
contractual basis who are
scheduled to work per
agreement
No Assigned Hours: Associates who
have no assigned hours but work in
place of other Associates on an “as
needed” basis
Recognition and
Incentive Programs
Compensation
LEVEL I: PROVIDING MARKET BASED PAY & RECOGNITION
Plan
Description
Who Pays
Page
Base Pay
SHHS works diligently to ensure its pay programs are socially just
and competitive within the marketplace.
SHHS
14
Premium Pay
For certain positions, SHHS pays market-based shift differentials
and on-call pay. Overtime is paid in accordance with the Fair
Labor Standards Act.
SHHS
15
Special Pay
Where indicated by market conditions or other operating needs,
SHHS provides special pay such as Referral and/or Sign- on
Bonuses to ensure adequate staffing and operations.
SHHS
15
Paid Time Off (PTO) Cash-In
To add to regular earnings, Associates may cash-in accrued PTO
in 12-hour increments at 85% of their base rate. Associates are
required to maintain a balance of 40 hours after cash-in. The
annual cash-in limit is 240 hours per year.
SHHS
15
Paid Time Off (PTO) Sell*
To help pay for benefit contributions and ultimately increase their
take home earnings, Associates may “sell” up to 40 hours of
accrued PTO a year at 100% of base pay during the annual open
enrollment period.
SHHS
15
Associate Recognition Award
This program recognizes that we are all interdependent upon each
other as we strive to achieve our Mission and goals. It encourages
good stewardship of resources and service to our patients by
providing a monetary award to Associates if Sacred Heart’s
service and financial goals are achieved.
SHHS
16
Outstanding Associate Award
This award was developed to recognize the extraordinary
contribution of non-management staff members who exemplify the
Core Values and who consistently exceed their job expectations.
SHHS
16
Servant Leader Award
This award was established to honor those leaders who
demonstrate the qualities of leadership as exemplified by the
Founders of the Daughters of Charity.
SHHS
16
Service Awards
Associates celebrating years of service in 5-year increments are
recognized by SHHS for their loyalty and commitment to our
ministry.
SHHS
16
Retirement Recognition
Associates retiring at age 55 and older and after completing 20
years of continuous service at SHHS will be officially recognized
through a reception in their honor.
SHHS
16
8
SACREDWORKS
AT A GLANCE
SACREDWORKS: At a Glance
9
Income and Property Protection
Health Protection
LEVEL II: PROTECTING HEALTH, INCOME & PROPERTY
Plan
Description
Who Pays
Page
Medical Insurance*
Comprehensive PPO Plan with no “gatekeeper” and a choice of 2
coverage options: Premium Plan or Standard Plan. Both options
cover a percent or dollar amount for hospital, outpatient and
physician services and provide incentives for using SHHS
providers and services. Includes prescription drug benefit.
Associate premiums, if applicable, are pre-tax. Available to both
PT and FT Associates.
SHHS generously subsidizes all coverage options.
18 22
Health Benefits Subsidy
A waiver (100%) or discount (25%, 50%, or 75%) on your bi-weekly
contributions and designated co-pays for inpatient and outpatient
hospital services for Sacred Heart’s Standard Medical Plan
coverage only. Available to FT Associates who meet guidelines
set forth in the application.
SHHS
18
Dental Insurance*
Comprehensive PPO Plan with a choice of 2 coverage options:
Premium Plan or Standard Plan. Orthodontia benefit available in
Premium Plan. Associate premiums, if applicable, are pre-tax.
Available to both PT and FT Associates.
SHHS generously subsidizes all coverage options.
23 24
Vision Plan*
Choice of 2 coverage options: Exam Only or Exam and Materials.
Associate premiums, if applicable, are pre-tax. Available to both
PT and FT Associates.
SHHS pays the cost of Associate Exam Only Coverage
and other options are paid by the Associate.
25 26
Short-Term Disability Insurance*
Provides a level of income to you if you are disabled. Benefits
begin on the 15th consecutive calendar day of absence due to
illness or injury. Associate premiums, if applicable, are pre-tax.
Available to both PT and FT Associates. Eligible Associates may
supplement their disability income by cashing in PTO at 100%.
Cash-in is based on assigned hours at time of disability.
SHHS pays for 50% of pay option for FT Associates, who
may elect to purchase 10% or 20% additional coverage. PT
Associates may purchase either 50%, 60%, or the 70%
option.
26
Long-Term Disability*
Benefits begin on the 91st consecutive calendar day of absence
due to illness. Associate premiums, if applicable, are pre-tax.
Available to both PT and FT Associates.
SHHS pays for 60% of pay option for FT Associates, who
may elect to purchase 10% additional coverage. PT Associates may purchase either the 60% or the 70% option.
27
Social Security & Medicare
Disability benefits based on Social Security regulations.
SHHS and Associate share the responsibility for funding
this benefit.
27
Bereavement Pay
Up to 3 days salary continuation for Associates who experience a
loss of an immediate family member. Available to FT and PT
Associates.
SHHS
28
Jury Pay
Salary continuation for Associate to uphold their civic duty while
serving as a juror.
SHHS pays the regular base salary less any monies
received for jury duty.
28
Military Reservist Pay
Salary continuation for Associates who participate in mandatory
Reserve or National Guard Summer Camp.
SHHS pays the regular base salary less the base military
pay received.
28
Workers’ Compensation
Automatic coverage in accordance with Florida state laws.
Available to all Associates.
SHHS
28
Malpractice and Professional Liability Insurance
Coverage available to all Associates.
SHHS
28
Property Insurance
Personal property insurance is offered to PT and FT Associates.
Coverage options include auto and boat insurance. Premiums are
post-tax. Payroll deduction is available.
This is an optional benefit. The Associate pays the cost
of coverage.
28
Long-Term Care Insurance
Comprehensive plan for nursing home and related long-term care
needs. Available to both PT and FT Associates, Parents and
Parents-in-Law of eligible Associates, Retirees, Retiree Spouses,
and Surviving Spouses of Retirees.
This is an optional benefit. The Associate pays the cost
of coverage.
28
SACREDWORKS
AT A GLANCE
9
SACREDWORKS: At a Glance
10
Survivor Protection
LEVEL II: PROTECTING HEALTH, INCOME & PROPERTY (continued)
Plan
Description
Who Pays
Page
Basic and Supplemental Term Life Insurance*
Associates receive a core benefit of 2 times base annual salary
and the option to purchase an additional 1 to 5 times base annual
salary. Available to both PT and FT Associates. Associate
premiums are post-tax. (Some coverage may require Evidence of
Insurability).
SHHS and Associate.
29
Dependent Term Life Insurance*
Allows Associates to purchase coverage on their spouse and/or
child(ren). Available to PT and FT Associates. Associate premiums
are post-tax. (Some coverage may require Evidence of Insurability).
Associate
29
Basic and Voluntary Accidental Death and
Dismemberment Insurance*
Associates receive a benefit of 2 times base annual salary and the
option to purchase one of 10 levels of guaranteed issue amounts.
Pays benefits to you or your beneficiary if you suffer an accidental
injury that results in death or certain types of dismemberment.
Available to both PT and FT Associates. Associate premiums are
pre-tax.
SHHS and Associate.
30
Business Travel Accident Insurance*
Up to $300,000 of coverage while traveling on SHHS business.
Available to all Associates.
SHHS
30
Hyatt Legal Plan
The Hyatt Group Legal Plan provides members with access to a
national network of more than 9,500 attorneys to assist with Wills
and Estate Planning, Identity Theft Defense, etc.
Associate
30
Who Pays
Page
LEVEL III: BUILDING & MAXIMIZING FUTURE SECURITY
Tax Savings
Ascension Health
Retirement Well-Being Program
Plan
Description
Ascension Health Retirement Well-Being Program
This program encourages Associates to save for their retirement or
other long-term needs on a pre-tax basis. The Sacred Heart program has
three components: Automatic Employer-Provided Benefit, 403(b) Retirement Savings Plan and 403(b) Employer Matching Contribution.
SHHS and Associates share in the responsibility for
funding this benefit.
32
Automatic Employer-Provided Benefit
Sacred Heart offers an employer-provided benefit whether or not you
make a before-tax contribution. Associates hired prior to January 1st,
2006 have a Defined Benefit Pension Plan and Associates hired on or
after January 1st, 2006 have a Defined Contribution Plan. Both plans
have a five year vesting requirement.
SHHS
32
403(b) Retirement Savings Plan
Sacred Heart Associates are eligible to participate in the Ascension
Health Retirement Savings Plan. You are eligible to make contributions
your first day of employment.
Associate
33
403(b) Employer Matching Contribution
(also referred to as 401(a) Account)
If you make a contribution to the 403(b) Savings Plan, you will receive
matching contributions from Sacred Heart. These matching contributions will begin the first pay period after you have worked 12 consecutive months with Sacred Heart.
SHHS
33
Social Security
Retirement benefits based on Social Security regulations.
SHHS and Associates share in the responsibility for
funding this benefit.
33
Health Care Flexible Spending Account (HFSA)*
Convenient and simple way to save on taxes for certain out-ofpocket healthcare expenses such as qualified medical, dental and
vision expenses not covered by Sacred Heart Insurance.
Associates may contribute up to $4,000 a year on a pre-tax basis.
Available to both PT and FT Associates.
This is an optional benefit. Associate pays the cost of
funding their account.
34 35
Dependent Care Flexible Spending Account (DFSA)*
Convenient and simple way to save on taxes for certain dependent
care expenses. Allows you to withhold up to $5,000 per year pretax from your paycheck; married and filing separately, or if your
spouse participates in a DFSA, you may withhold up to $2,500 per
year in your DFSA. Available to both PT and FT Associates.
This is an optional benefit. Associate pays the cost of
funding their account.
35 36
10
SACREDWORKS
AT A GLANCE
SACREDWORKS: At a Glance
11
Convenience
Leisure
LEVEL IV: ENCOURAGING LEISURE & CONVENIENCE
Plan
Description
Who Pays
Page
Paid Time Off (PTO)
Accrued PTO may be used for vacations, holidays and sick days.
Accruals are earned based on tenure and assigned hours.
Associates can carry over up to 300 hours. The carry over is based
on the calendar year. Available to both PT and FT Associates.
SHHS
38 39
Associate Activities Team
A program designed to offer a variety of exciting activities
throughout the year, either free or at reduced rates.
SHHS and the Associates share in the cost of these
programs
39
Associate Discounts
Various discounts for retail, entertainment and service providers
are available throughout the year and are published in the Benefits
Newsletter.
N/A
39
Flexible Scheduling Opportunities
Please check with your manager to learn about scheduling options
for your position/department.
N/A
39
Cafeteria & Restaurants
The cafeteria is open for all shifts, including weekends. On-site
Restaurants such as Wendy’s, Subway and Starbucks offer variety
and convenience.
Associate
40
Uniform Shop
Many styles and sizes to choose from the approved SHHS line of
apparel. Payroll deduction is available.
SHHS provides the shop and negotiates deep discounts
for Associates.
40
Retail Pharmacy
Conveniently located on-site pharmacy at Sacred Heart Hospital
Pensacola for Associate’s and their dependent’s prescription and
medical needs. Payroll deduction is available.
SHHS pays to operate the on-site retail pharmacy.
40
Gift Shop
Convenient, on-site gift shop at both Sacred Heart Hospital
Pensacola and Sacred Heart Hospital Emerald Coast.
N/A
41
SHHS Travel Agent
On-site travel agent to assist you with traveling needs for air, land and sea.
SHHS pays to operate the on-site travel agency.
41
Banking
Convenient services with low fees available to all SHHS Associates. SHHS
provides the space for the on-site bank at Sacred Heart Hospital Pensacola.
N/A
41
Direct Deposit
Safe, convenient and flexible way to obtain your pay.
SHHS
41
Spanish Classes
A 20 hour Spanish course for Healthcare Professionals.
SHHS
41
Auto Detailing Service
Onsite auto detailing service at both Sacred Heart Hospital
Pensacola and Sacred Heart Hospital on the Emerald Coast.
Associate
41
On-Site Driver’s License and Motor Vehicle Tag Renewal
Service
Periodic on-site Driver’s License and Motor Vehicle Tag Renewal
Services.
Associate
42
Wellness University
LEVEL V: PROMOTING FITNESS & WELL-BEING
Page
Plan
Description
Who Pays
Core Curriculum
Many wellness features are provided in our medical insurance
options for benefit eligible Associates to include free routine
annual physicals and other routine exams provided through Sacred
Heart Medical Group Physicians.
SHHS
44
Health & Physical Education Classes
Comprehensive on-site wellness and fitness programs to promote
healthy lifestyles. Classes include weight loss support programs,
water aerobics, pilates, circuit training, walking club, and diabetic
education. Schedules are posted each month.
SHHS pays the cost of most of these programs. Some
programs (national weight loss programs, for example),
may require an additional fee.
44
Library
Free access to videos and books on a myriad of health related topics.
SHHS
44
Wellness Discounts
Through a partnership with area gyms and other retail
establishments, Associates are eligible for various discounts.
N/A
45
Associate Health Services
The “Campus Clinic” offers many services such as a free annual
flu shot, TB screening and lipid profile.
SHHS
45
11
SACREDWORKS
AT A GLANCE
SACREDWORKS: At a Glance
12
Associate and Family
Support Programs
LEVEL V: PROMOTING FITNESS & WELL-BEING (continued)
Plan
Description
Who Pays
Page
LifeWorks® Employee Assistance Program (EAP)
Program to provide support in managing everyday life needs with
family stress, financial difficulties, chemical or alcohol
dependence, and other behavioral health issues.
SHHS
45
Family and Medical Leave Act (FMLA)
Time away from your job for certain pre-approved reasons
including personal illness, care of eligible family member, birth or
adoption.
SHHS will provide certain job protection and benefits in
accordance with the Family and Medical Leave Act.
46
Leave of Absence (Non-FMLA)
Time away from your job for certain pre-approved reasons such as
illness or personal family issues.
N/A
46
Deepening the Roots
Continuous Growth
& Development
Education
LEVEL VI: ENRICHING SELF & SPIRIT
Plan
Description
Who Pays
Page
Continuing Education and Training
Free in-services that meet Associate’s professional development
needs (e.g., PC applications, My Online Education (MOE), CEUs).
Monthly calendars are distributed highlighting class offerings.
SHHS
48
Tuition Assistance
A program to help encourage and support continued growth and
development. Assistance for pre-approved classes leading to an
Associate’s, Bachelor’s, Master’s or Doctoral Degree. This is
available for both PT and FT Associates and provides an annual
benefit up to $1,300 and $2,300 respectively.
SHHS
48
RN, Respiratory Therapy and Physical Therapy
Scholarship Program
Allocates up to $2,500 per year payable on a semester/quarter
basis for selected students in accredited scholarship programs.
SHHS
49
Certified Nursing Assistant Program (CNA)
A CNA Program for The Haven of our Lady of Peace and Sacred
Heart Hospital.
SHHS
49
Integrated Performance Management
Annual Associate Assessment which provides Associate with
feedback on their performance, highlighting opportunities for career
development and planning.
N/A
49
Clinical Nurse Progression Program (CNPP)
Designed as a four-step career advancement program for PT and FT
nursing Associates involved in direct patient care or clinical education.
SHHS
49
Sacred Heart Leadership Academy
SHHS is committed to developing leaders through a comprehensive orientation program for supervisors and above. In addition,
monthly class offerings related to various leadership and
operational issues are provided.
SHHS
50
Partners in Ministry
This program identifies the core Values inherent to our Mission and
demonstrates how they are applied on a day-to-day basis at work.
N/A
50
Chapel
Our Chapels are open seven days a week, twenty-four hours a day
for those seeking a sanctuary for prayer or meditation.
N/A
50
Spiritual Counseling
Pastoral Services are available for confidential conversation,
prayer, and moral and spiritual support.
SHHS
50
Mission Council
A program that provides volunteer opportunities for Associates to live
the Core Values and minister to others in our work family. Programs
include Camp Bluebird, Caring for Others, Diversity, Hearts & Hands,
Mission Integration for Leaders, Mission Relief, Partners in Education, and Spirituality in the Workplace. These programs help integrate
spirituality into the daily ministry and service to others.
N/A
50
LEVEL VII: ACHIEVING WORK / LIFE BALANCE
12
SACREDWORKS
AT A GLANCE