(Page 1 of 7) USN IS65 B. E. Degree (Autonomous) Sixth Semester End Examination (SEE), JUN 2013/July 2013 Information Systems (Model Question Paper – 1) Time: 3 Hours [ Maximum Marks: 100 Instructions to students: 1. Answer FIVE FULL questions. 2. Answer ANY ONE from Question No2 and 3 3. Question No. 1,6 and 7 are COMPULSORY 4. Answer ANY ONE from Question No.4 and 5 1. 2. b) Explain how information systems provide an organization with support for business processes, operations, decision making and hence providing a competitive edge What are the managerial challenges of Information Technology? Explain c) Explain the competitive strategies and competitive forces a) Explain the trends in customer relationship management b) Explain the accounting systems c) Explain the tools for Enterprise collaboration. a) [6 Marks] [6 Marks] [8 Marks] [6 Marks] [8Marks] [6 Marks] OR 3 c) With an example explain how enterprise application integration middleware connects several business information systems within a company. Explain important accounting information systems for transaction processing and financial reporting. Explain the three phases of CRM. a) What is an ERP? Give benefits and challenges of an ERP b) Explain how supply chain management software and internet technologies can help companies re- engineer and integrate the functional SCM process that support the supply chain life cycle a) b) 4. c) Explain business to business e-commerce [6 Marks] [8 Marks] [6Marks] [6Marks] [10 Marks] [4 Marks] OR 5. a) List and explain e-commerce success factors. Dr. Ambedkar Institute of Technology, Bengaluru – 560056 (An Autonomous Institution Affiliated to Visvesvaraya Technological University, Belgaum) [8 Marks] (Page 2 of 7) 6. b) Give the benefits and challenges of SCM. c) Explain the major application components of an ERP system. a) a) With a neat diagram explain the information requirements of Decision makers List and explain the attributes that should be present in high quality information products. List and explain different types of analytical modeling with activities and examples. With a neat diagram explain the components of an Expert system b) Elaborate the concept of inter networked security defenses. b) c) 7. ****** Dr. Ambedkar Institute of Technology, Bengaluru – 560056 (An Autonomous Institution Affiliated to Visvesvaraya Technological University, Belgaum) [6Marks] [6Marks] [7Marks] [6 Marks] [7 Marks] [8 Marks] [12 Marks ] (Page 3 of 7) USN IS65 B. E. Degree (Autonomous) Sixth Semester End Examination (SEE), JUN 2013/July 2013 Information Systems (Model Question Paper – 2) Time: 3 Hours [ Maximum Marks: 100 Instructions to students: 5. Answer FIVE FULL questions. 6. Answer ANY ONE from Question No2 and 3 7. Question No. 1,6 and 7 are COMPULSORY 8. Answer ANY ONE from Question No.4 and 5 1. 2. a) Explain the components of an Information System with the neat diagram. [12 Marks] b) Give the functions of Information Systems. [4 Marks] c) a) Explain the concept of Information technology [4 Marks] b) c) Explain with an example a business process that must be supported by cross functional information systems that cross the boundaries of several business functions Explain how marketing information systems provide information technologies to support major components of marketing function What is CPM? Give benefits and challenges of CRM [6 Marks] [8Marks] [6 Marks] OR 3 4. a) Give and explain major application clusters in CRM [8M] b) Explain financial Management system [6M] c) Draw and explain the transaction processing cycle [6M] a) Explain the categories of e-commerce [8M] b) What is supply chain management? Explain c) Explain the trends in ERP [6M] [6M] OR 5. 6. a) Give the benefits and challenges of SCM [6M] b) List and explain the essential E-commerce processes [10M] c) Explain Business-to- consumer E-commerce [4M] a) What are the levels of managerial decision making that must be supported by information technology in a successful organization [6M] Dr. Ambedkar Institute of Technology, Bengaluru – 560056 (An Autonomous Institution Affiliated to Visvesvaraya Technological University, Belgaum) (Page 4 of 7) b) c) 7. a) b) Give the differences between Management Information system and Decision support system Explain Online analytical processing (OLAP) Compare the conventional and E-business driven IT Management approaches Enlist and explain at least six important security defenses for internetworked security Dr. Ambedkar Institute of Technology, Bengaluru – 560056 (An Autonomous Institution Affiliated to Visvesvaraya Technological University, Belgaum) [4M] (10M) (6M) [12M] (Page 5 of 7) USN IS65 B. E. Degree (Autonomous) Sixth Semester End Examination (SEE), JUN 2013/July 2013 Information Systems (Model Question Paper – 3) Time: 3 Hours [ Maximum Marks: 100 Instructions to students: 9. Answer FIVE FULL questions. 10. Answer ANY ONE from Question No2 and 3 11. Question No. 1,6 and 7 are COMPULSORY 12. Answer ANY ONE from Question No.4 and 5 1. a) b) c) 2. 3 4. With neat diagram explain IS Framework for business professionals With example explain the three major roles Information system has to support the business applications Explain the trends in Information systems [6M] [6M] [8M] a) Draw and explain Enterprise application architecture b) c) List and explain five major components of targeted marketing for electronic commerce Explain how manufacturing information system supports computer integrated manufacturing OR a) Explain Human Resource system. [10M] b) Explain cross-functional enterprise applications with example [6M] c) What is customer relationship management ? Give CRM failures a) b) Explain the business processes and functions supported by ERP system implemented by the Colgate-Palmolive company List and explain the categories of e-commerce c) Give the trends in Supply Chain management (SCM) [6M] [6M] [8M] [4] [8M] [8M] [4M] OR 5. 6. a) Explain the role and activities of SCM in Business b) Give the benefits and challenges of ERP c) With an example explain the technology resources required by e-commerce systems Explain the Executive Information system a) b) What are the reporting alternatives provided by management Information system Dr. Ambedkar Institute of Technology, Bengaluru – 560056 (An Autonomous Institution Affiliated to Visvesvaraya Technological University, Belgaum) [6M] [5M] [11M] [6M] [6M] (Page 6 of 7) c) 7. a) b) c) With a neat diagram explain the components of a web-enabled marketing decision support system List and explain security measures that are commonly used to protect business systems and networks List and explain three major components of managing Information Technology Explain the Information Technology Architecture the is created by the strategic business/IT planning process ****** ****** Dr. Ambedkar Institute of Technology, Bengaluru – 560056 (An Autonomous Institution Affiliated to Visvesvaraya Technological University, Belgaum) [8M] [10M] [6M] [4M] (Page 7 of 7) Dr. Ambedkar Institute of Technology, Bengaluru – 560056 (An Autonomous Institution Affiliated to Visvesvaraya Technological University, Belgaum)