SMU-DDE-Assignments-Scheme of Evaluation
PROGRAM
SEMESTER
SUBJECT CODE &
NAME
BK ID
SESSION
MARKS
Q.No
1.
A
2.
A
3.
A
B.Sc./DIPLOMA IN HEALTH INFORMATION ADMINISTRATION
III
BH0044/DH0024– PROBLEM SOLVING TECHNIQUES
B1262
FALL 2014
30
Criteria
Marks
Explain the various steps followed to observe effective decision making.
Definition of decision making: “A judgment; a final
1
resolution of a conflict of needs, means or goals; and a
commitment to action made in face of uncertainty and
complexity.”
Mentioning the steps following in a decision making
2
process
Step 1: Specific Objectives
Step 2: Identification of Problems
Step 3: Search for Alternatives
Step 4: Evaluation of Alternatives
Step 5: Choice of Alternatives
Step 6: Action
Step 7: Results
Explanation of all the steps in decision making in detail
7
Total Marks
(Unit 2;Pg 15,18-20)
10
Discuss the critical elements required to encourage efficient implementation of six sigma in
any organization.
(Unit 6;Pg 81-82)
Definition of six sigma: Six Sigma may be defined as:
1
1. A statistical measure of the performance of a
process or a product
2. A goal that reaches near perfection for performance
improvement.
3. A system of management to achieve lasting business
leadership and world class performance.
10
Mentioning the six critical elements of six sigma
3
1. Genuine focus on the customer
2. Data and fact driven management
3. Processes are where the action is
4. Proactive management
5. Boundaryless collaboration
6. Drive for Perfection; tolerate failure
Explanation of the critical elements of six sigma with
6
examples
Describe DMAIC Team life cycle.
(Unit 6;Pg 85-86)
Expansion of DMAIC
1
Define
10
Measure
SMU-DDE-Assignments-Scheme of Evaluation
Analyse
Improve
Control
Step 1: DEFINE the problem
Step 2: MEASURE
Step 3 : ANALYSE
Step 4: IMPROVE
Step 5: CONTROL
Mentioning the 6 phases of DMAIC life cycle
Phase 1: Identifying and Selecting the Project(s)
Phase 2: Forming the Team
Phase 3: Developing the Charter
Phase 4: Training the Team
Phase 5: Doing DMAIC and Implementing Solutions
Phase 6: Handing off the Solution
Explanation of all the phases of DMAIC life cycle
3
6
*A-Answer
Note –Please provide keywords, short answer, specific terms, specific examples (wherever necessary)
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