EOQ Registration Scheme, Rules & Handbook
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EOQ Integrated QEHS Systems Manager
EOQ Personnel Registration Scheme
EOQ INTEGRATED QEHS
SYSTEMS MANAGER
RULES & HANDBOOK
Prepared by:
Mrs. Anabel Cuevas
Mr. Roberto Mejías
Mr. Manuel Hervás
Mrs. Marta Velázquez
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Contents
CHAPTER A: The EOQ Personnel Registration Scheme
A.1 Target
A.2 References
CHAPTER B: Definitions
B.I EOQ Integrated QEHS Systems manager
CHAPTER C: Job specifications
C.I EOQ Integrated QEHS Systems manager
1. Preconditions
2. Personal attributes
3. Capabilities after the relevant training courses
C.II EOQ Personnel Registration Scheme for Integrated QEHS Systems
manager
CHAPTER D: Personnel Qualification / Registration
D.I Foreword
D.II Qualification Criteria for Integrated QEHS Systems managers
1. Introduction to integrated systems management of quality, environment
and Occupacional health and safety.
2. Quality in the business process
3. The environmental management in the company.
4. Air and water pollution.
5. Soil contamination and waste management.
6. Resources and processes management.
7. Occupacional Health and safety management at work.
8. Internal audits
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CHAPTER A:
A.1
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EOQ Integrated QEHS Systems Manager
The EOQ Personnel Registration Scheme
Target
1. Creation of an EOQ scheme for the registration and certification of:
EOQ Integrated Quality, Environmental and Occupational Health and
Safety Systems manager.
A.2
References
1. The EOQ Personnel Registration Scheme, Rules and Handbook, draft
document, February 2004.
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CHAPTER B:
B.I
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EOQ Integrated QEHS Systems Manager
Definitions
EOQ Integrated QEHS Systems Manager
The EOQ Integrated QEHS Systems Manager has the
ability to install, maintain and improve quality,
environmental and occupational health and safety
integrated systems and to act as the management
representative responsible for these systems in all the
organizations.
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CHAPTER C:
C.I
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Job specifications
EOQ Integrated QEHS Systems Manager
1.
Preconditions
1.1. The candidates for EOQ Integrated QEHS Systems Manager
category should hold a university degree or equivalent. To cope
with a variety of national education systems, the definition of
equivalence to a university degree is left to the discretion of the
EOQ-PRU Agent participating in the Scheme.
1.2. Before qualifying as an EOQ Integrated QEHS Systems Manager,
the candidates should have accumulated appropriate practical
work-place training and work experience over a minimum period of
two years. Some examples of the areas of workplace experience
are as follows:
• Science
• Technology or manufacturing experience
• Engineering
• Manufacturing and maintenance
• Quality assurance or systems management experience
• Integrated systems management experience
• BPR (Business Process Reengineering) or other work-flow /
process management experience at project related
companies.
• Occupational Health and safety Management.
• Enviromental Management
In addition, the candidates should have at least two years practical
experience in implementation and managing of integrated quality,
environmental and occupacional health and safety systems.
2.
Personal Attributes
EOQ Integrated QEHS Systems Manager should be open-minded,
quality-minded, honest, loyal, skilled and ready to accept and to
learn new techniques. They should have managerial abilities, and
be committed to continuous improvement. They should be able to
work in teams, and they should be cost conscious.
The successful candidate shall give written evidence of education,
practical experience and professional background.
3.
Capabilities after the relevant training courses
The EOQ Integrated QEHS Systems Manager shall be competent
in all quality, environmental and health and safety management
techniques
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• Basic QM, EN, and Occupational Health and Safety
principles,
• Supporting management commitment and review.
• Knowledge and understanding of environmental science
and technology.
• Ability to identify and assess technical and environmental
aspects of facility operations.
• Knowledge and understanding of Occupational Health and
Safety science and technology.
• Ability to identify and assess technical and Occupational
Health and Safety aspects of work.
• Review and evaluation of quality related costs
considerations, quality costs systems,
• Knowledge and understanding of the application of
relevant standards, guidelines, laws and codes of
practices.
• Data information systems/communications,
• Documentation requirements and records,
• Product safety and liability, overview of risk management
methods,
• Proceeding safety and health, overview of human
resources methods.
• Customer care systems, satisfaction monitoring and
evaluation.
• People care systems, satisfaction monitoring and
evaluation.
• Planning.
• Compatibility with other management systems.
• Project management, design planning and review.
• Process management.
• Supply chain management.
• Monitoring and measurement of
systems/processes/products/services.
• Evaluation of statistical methods, data collection and
analysis.
• Non conformities treatment, corrective and preventive
action programs.
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• Continual improvement process and review.
• Management of monitoring and measuring devices.
• Motivation and quality improvement programs.
• Advanced management methods.
• Audit programs.
• Integrated systems management.
EOQ Integrated QEHS Systems Manager shall have the ability to
install, maintain and improve Integrated Quality, Environmental and
Occupacional Health and Safety Systems that meets the project
requirements of companies of any size and any sector of activity.
The EOQ Integrated QEHS Systems Manager has the ability to act
as the management representative.
They shall be able to perform integrated QEHS systems audits.
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C.II
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EOQ Personnel Registration Scheme for Integrated QEHS
Systems Manager
Summary of Education and Training Requirements
UNIVERSITY DEGREE OR EQUIVALENT
RECOGNIZED TRAINING
ORGANIZATION
TRAINING approx.
200 hrs (e.g. courses,
seminars and
project work)
BODY FOR
CERTIFICATION OF
THE RECOGNIZED EOQ
AGENT
RECOGNIZED PROJECT
COMPONENT IN
UNIVERSITY COURSE
approx. 500 hours (e.g.
project management, …)
Evaluation as EOQ
Integrated QEHS
Systems Manager
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CHAPTER D:
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Personnel Qualification / Registration
Foreword
This chapter illustrates the conditions to which the training of Integrated
QEHS Systems Manager should be subjected, in order to provide the
levels of qualification, required by the EOQ Personnel Registration
Scheme. The aim is to reach wide acceptance not only in Europe but
also throughout the world.
It is outside the purpose of this Scheme to standardise the training of this
personnel. Instead it intends to harmonise the relevant procedures, so
that a level of qualification, acceptable in all countries, is set.
The Scheme leaves enough freedom to take into account national
requirements, conditions and culture. It is based on trust and confidence
and it does not put less, it puts even more, responsibility on the
participating EOQ-PRU Agent.
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D.II
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Qualification Criteria for Integrated QEHS systems manager
Key
A
B
To understand and to be able to explain
In addition to A, to be able to indicate relevant methods and to
apply them
C
In addition to A and B, to elaborate and integrate relevant
methods and to interpret the results
A. INTRODUCTION TO INTEGRATED SYSTEMS MANAGEMENT OF
QUALITY, ENVIRONMENT AND OCCUPATIONAL HEALTH AND SAFETY
AT WORK.
1.
The integrated management in the organizations
A
1.1 General aspects.
1.1.1 Structure of an integrated management system.
1.1.2 Advantages and disadvantages of integrated management.
1.2 Integration levels.
1.3 The quality, environment and health and safety applicable legislation
1.3.1 The quality applicable legislation.
1.3.2 The environment applicable legislation.
1.3.3 The health and safety applicable legislation
1.4 The Management systems standardization.
1.4.1 The standardization.
1.4.2 Standardization bodies
1.4.3 The certification
1.4.4 The accreditation
2.
Quality management systems standards
C
2.1 Serie 9000 ISO Standard.
2.2 ISO 9001:2000 standard development
Chapter 0: Introduction
Chapter 1: Object and application field
Chapter 2: Norms for consulting
Chapter 3: Terms and definitions
Chapter 4: Systems of quality management
Chapter 5: Management responsibilities
Chapter 6: Resources management
Chapter 7: Manufacturing product
Chapter 8: Measurement, analysis and improvement
EOQ Registration Scheme, Rules & Handbook
3.
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Environmental management systems standards
C
Series 14000 ISO Standard.
ISO 14001:2004 Standard development
Chapter 0: Introduction
Chapter 1: Object and application field
Chapter 2: Norms for consulting
Chapter 3: Terms and definitions
Chapter 4: Requirements of environmental management system
Environmental Management and Audit Schemes (EMAS).
Introduction
Terminology
The environmental analysis
The Management Environmental System.
The audit programmes
Environmental declaration
The ecological label.
Legal regulation of European ecological label
Concession criteria
4.
Occupational Health and safety management systems standards
C
4.1 Series OHSAS 18001: 1999 standard.
4.2 OHSAS 18001:1999 standard development.
Chapter 0: Introduction
Chapter 1: Object and application field
Chapter 2: Norms for consulting
Chapter 3: Terms and definitions
Chapter 4: Requirements of health and safety management system
5.
Integrated management: Planning and organization
C
5.1 The organization structure.
5.2 The leadership and the change management.
Leadership styles
The change management
The communication
The management function in the implementation of management
system.
People participation.
Climate and labour satisfaction
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The training. The knowledge management.
The training Importance
The training plan
The knowledge management
6.
Processes Management
C
6.1 Function management vs. Processes management.
6.1.1 Organization development
6.1.2 Processes Management
6.1.3 Characteristics of well-managed processes
6.2 The processes in the organization.
6.2.1 Process elements
6.2.2 The process owner
6.2.3 Types of processes
6.2.4 The Key processes
6.2.5 Processes map
6.2.6 Relationships between processes
6.3 Processes graphical representation.
6.3.1 Blocks chart
6.3.2 Flowchart
6.4 Processes measure.
6.4.1 Process basic measures
6.4.2 Process operation measures
6.4.3 Process maturity measures
B. QUALITY IN BUSINESS PROCESS
1.
Quality Management
A
1.1 General aspects.
1.1.1 The quality: from the beginning until our days
1.1.2 Quality concept development
1.2 Goals, keys and principles of the quality management
1.2.1 Goals and Keys of the quality management
1.2.2 Principles of the quality management.
2.
Statistical methods
B
2.1 Basic statistic concepts.
2.1.1 What the statistic is?
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2.1.2 Statistical variables
2.1.3 Statistical or graphical representations.
2.2 Probabilities distribution.
2.2.1 Basic concepts about probability
2.2.2 More frequently probabilities distribution models
3.
The marketing quality
B
3.1 Market research.
3.1.1 Market and customer expectations.
3.1.2 Market research methodology
3.2 Segmentation and Positioning.
3.2.1 Segmentation
3.2.2 Positioning
3.3 End of agreement: the contract.
3.4 The guarantee
4.
Quality in the design
B
4.1 Design process.
4.2 Design planning
4.3 Differences between products and services design
4.4 Design Methods.
4.5 Review, verification, validation and changes in design process
5.
Purchasing quality
B
5.1 The purchasing process.
5.1.1 Suppliers selection
5.1.2 Quality agreement
5.2 Verification of the purchased product.
6.
Quality in production and services
B
6.1 Planning and control for manufacturing product.
6.1.1 Organization and processes control
6.1.2 Attributes and variables
6.1.3 Control-Charts
6.1.4 Process capacity
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6.1.5 Sampling Plans. Acceptance Procedures
6.2 Quality testing methods.
6.2.1 Measurement and calibration instruments
6.2.2 Equipment and installations maintenance
6.2.3 Processing of non-conform products
7.
Quality in logistics and after-Sales services.
B
7.1 Stocks management.
7.2 Store management.
7.3 Transport management and distribution logistic.
7.4 Identification and traceability.
7.5 After-sales guarantee
8.
Quality Costs
C
8.1 Quality costs.
8.1.1 Quality costs
8.1.2 Design and introduction of CTC system
8.2 Life cycle cost
8.2.1 Life cycle cost estimation
8.3 Value analysis basis
9.
The Customer satisfaction
C
9.1 Customer satisfaction basic.
9.2 Implementation of Evaluation System: data collection.
9.2.1 Target audience selection.
9.2.2 To design a satisfaction questionnaire.
9.2.3 Other evaluation methods
9.3 Implementation of Evaluation System: data analysis.
9.3.1 Qualitative analysis
9.3.2 Quantitative analysis
9.3.3 Addition to the management system
9.4 Perception quality profile.
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C. THE ENVIRONMENTAL MANAGEMENT IN THE COMPANY
1.
Introduction to Environmental management
A
1.1 Environment evolution.
1.2 Global environmental problems
1.3 Business tools of environmental management.
1.3.1 ISO 14001
1.3.2 EMAS regulation
1.3.3 Ecological label
1.3.4 Life cycle assessment
1.3.5 Environmental system management
2.
Prevention of Environmental Problems
B
2.1
2.2
2.3
2.4
2.5
2.6
3.
Prevention of Environmental Problems evolution.
Integrated environmental authorization
Municipal Licence
Environmental Impact evaluation
Environmental legislation.
Environmental contamination: Prevention and control
Environmental management Planning
A
3.1
3.2
3.3
3.4
3.5
3.6
3.7
4.
Environmental politics
Identification and evaluation of environmental aspects.
Identification of Legal Requirements.
Environmental documentation.
Environmental sensitization
External communication
Environmental Emergencies Planning
Operational control
C
4.1 Waste management
4.2 Pollution
4.3 Wasted liquids residues
4.4 Other polluting agents
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D. OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT IN THE
COMPANY
1.
Organization health and safety Management
A
1.1 Concepts and main principles of occupational health and safety
management.
1.1.1 Current approach of occupational health and safety
management.
1.1.2 Basics of occupational health and safety management.
1.2 Legal regulation framework. Identification of Legal Requirements.
1.2.1 Main regulation
1.2.2 Regulation related to specific risks, agents and work aspects.
1.2.3 Sectorial regulation
1.3 Risk prevention management responsabilities.
1.3.1 Occupational Health and safety Management Services
1.3.2 Occupational Health and safety Management
Representatives
1.3.3 Occupational Health and safety Management Committee
1.3.4 Designated Occupational Health and safety Manager
2.
Strategy and occupational health and safety Planning
B
2.1 Occupational Health and safety policy.
2.2 Identification and labour risk evaluation
2.2.1 General methodology
2.3 Occupational Health and safety planning
2.3.1 Planning development
2.4 Participation, communication and training
2.4.1 Participation
2.4.2 Communication
2.4.3 Training and professional competence
2.5 Occupational Health and safety planning in case of emergency
3.
Strategy and Occupational Health and safety Proceedings
C
3.1 Safety
3.1.1 Safety at work
3.1.2 Electric risks
3.1.3 Machine handling risks
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3.1.4
3.1.5
3.1.6
3.1.7
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Fire risks
Handling chemicals risks
Safety signpost
Individual and collective safety and health
3.2 Hygiene
3.2.1 Chemical pollutants
3.2.2 Physical pollutants
3.2.3 Biological pollutants
3.3 Ergonomics
3.3.1 Ergonomics basics
3.3.2 Ergonomics conditions at work study
3.3.3 Organization at work
4.
Human health vigilance
B
4.1 Aims and methodologies of Health vigilance
4.1.1 Aims
4.1.2 Methodologies
4.2 How to integrate health vigilance into Occupational Health and Safety
Planning
5.
Industrial accidents management
C
5.1 Accidents notification and register
5.1.1 Accident notification format
5.1.2 Accident register
5.2 Accident investigation
5.2.1 Methodology
5.2.2 Who is allowed to investigate
5.2.3 Tree chart
5.2.4 Statistic indicators
5.3 Occupational Health and safety legal inspections
5.3.1 Legal inspection development
E. IMPLEMENTATION OF INTEGRATED SYSTEM MANAGEMENT
1.
Implementation of integrated system management
C
1.1 Management integrated system structures
1.1.1 Applying standards
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1.1.2 How to integrate
1.2 Implementation system process
1.2.1 Documentation phase
1.2.2 Implementation phase
1.2.3 Certification phase
1.3 Management manual content
2.
Internal audit for management integrated system
C
2.1 The audits. General concepts.
2.1.1 Audits classification
2.1.2 Management systems audits applicable standards
2.1.3 Auditor function
2.2 Carrying-out the audit
2.2.1 Audit development
2.3 Non conformities
2.3.1 Non conformity concept
2.3.2 Non conformities detection
2.3.3 Non conformities reasons analysis
2.3.4 Corrective and preventive actions
3.
Measurement
C
3.1 Indicators. Creation and management
3.1.1 Types of indicators
3.1.2 Indicators documentation
3.2 Integration in the balance scored card
3.2.1 Balance scored card Implementation
3.3 New technologies supporting the integrated management
3.3.1 Implementation of on-line assisted management
4.
Improvement
C
4.1 Improvement concept. Continuous Improvement
4.2 Team work. Different alternatives
4.3 Tools for improvement
4.4 Improvement implementation
4.5 Processes Improvement
4.6 Quality management advanced techniques
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Self-assessment models
C
5.1 ISO 9004:2000 Model
5.2 European Model
5.3 Latin American Model
5.4 Malcolm Baldridge Model
5.5 Deming Model
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