THE ISABELA STATE UNIVERSITY
San Mariano Campus
CITIZEN’S CHARTER
PERFORMANCE PLEDGE
We the Isabela State University employees, pledge to serve our students and other clients with utmost
dedication and excellent service by way of timely and prompt execution of our frontline services through:
- Visible, adequate and accurate information guides;
- Equal treatment to students and other clients;
- Responsive to feedbacks;
- Transparent in all transactions.
We believe that we are a “University of People and Nature.”
FEEDBACK AND REDRESS MECHANISM
Please let us know how we have served you through any of the following:
- Accomplish our Feedback Form available in the offices and put in the suggestion box.
- Send your feedback through e-mail (isu_sanmariano@yahoo.com)
- Talk to our OFFICER OF THE DAY
If you are not satisfied with our service, your written/verbal complaints will be
immediately attended to by the Officer of the Day at the Public Assistance and Complaint
Desk.
THANK YOU for helping us continuously improve our services.
FRONTLINE SERVICES
1. Registrar’s Office
A. Admission of New Students, Transferees and Continuing Students
ADMISSION OF NEW STUDENTS, TRANSFEREES AND CONTINUING STUDENTS
Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
ISU Students
What are the Requirements:
For Freshmen: High School Report Card and/or Form 137; Birth Certificate; Photocopy of Good Moral Character; and Duly Accomplished Admission Form
Transferee Students: Transfer Credentials; Birth Certificates; Good Moral Character; Duly Accomplished Admission Form
Old Students: Certification of Grades and Duly Accomplished Pre-enrollment Form
Duration: 1 minute
How to avail of the Service:
Step
Applicant/Client
Administration’s Office Activity
Duration of
Fees and
Person Incharge
Activity
Charges
1
Submit the required documents
Receive
and
evaluate
the 1 minute
Dr. Clarina S. Sarmiento
documents/credentials of the students
submitted
END OF TRANSACTION
B. Registration Of New Freshmen/Transferees & Continuing Students
REGISTRATION OF NEW FRESHMEN/TRANSFEREES & CONTINUING STUDENTS
Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
Incoming Freshman/Transferees/Continuing Students
What are the Requirements:
Duly accomplished admission form, pre-registration, Official Receipts
Duration : 5 minutes
How to avail of the Service:
Step
Applicant/Client
Administration’s Office Activity
1
2
3
Duration of
Activity
Submit the duly accomplished admission form for Encode/countercheck subjects to be enrolled, 1
enrollment
assess fee and print the same
minute/stud
ent
Continuing students will present the pre- Encode/countercheck subjects to be enrolled, 1
registration duly signed by the registration assess fee and print the same
minute/stud
adviser
ent
Pay the assessed fee at the Cashier’s office
Check the receipt of payment and issue 1 minute
stamped class card
END OF TRANSACTION
Fees and
Charges
Person Incharge
Dr. Clarina S. Sarmiento
Dr. Clarina S. Sarmiento
Dr. Clarina S. Sarmiento
Mrs. Lorlina P. Solis
C. Adding/Dropping/Changing of Subjects
ADDING/DROPPING/CHANGING OF SUBJECTS
Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
Students of ISU
What are the Requirements:
Adding/dropping/changing forms, Official Receipts
Duration: 1 minute
How to avail of the Service:
Step
Applicant/Client
1
2
3
4
Administration’s Office Activity
Duration of
Activity
Secure dropping/changing/adding form at the Issue dropping/changing/adding form to 1 minute/student
Registrar’s Office
students
Pay the Adding fee at the Cashier’s office
Receive payment and issue O.R.
1 minute
Fill up the dropping/changing/adding form
Check the OR and the requested form if duly 1 minute
signed by the subject professor/instructor
with recommending approval by the
Registration adviser, noted by the Program
Chairman
Submit adding/dropping/changing form and wait Approve, rectify and Encode the added, 1 minute
for the approval of the registrar
dropped, changed subjects in the automation
END OF TRANSACTION
Fees and
Charges
Person Incharge
Dr. Clarina S. Sarmiento
Mrs. Lorlina Solis
Dr. Clarina S. Sarmiento
D. Evaluation of Record of Students
EVALUATION OF RECORD OF STUDENTS
Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
Students of ISU
What are the Requirements:
Application for evaluation, duly accomplished evaluation forms
Duration: 31 minutes
How to avail of the Service:
Step
Applicant/Client
Administration’s Office Activity
1
2
Duration of
Activity
Non-graduating and graduating students will Receive application for evaluation and 30 minutes/
submit the application for evaluation
update records of deficiencies of students; Student
evaluate student’s records for purposes of
graduation
Wait and receive the result of evaluation
Provide the list of deficiencies to be settled
1 minute
END OF TRANSACTION
Fees and
Changes
Person Incharge
Dr. Clarina S. Sarmiento
Dr. Clarina S. Sarmiento
E. Issuance of Requested Academic Documents
ISSUANCE OF REQUESTED ACADEMIC DOCUMENTS
(TOR, Diploma, Certification, Honorable Dismissal Certificate of Authenticity and Verification)
Schedule of Availability of Service:
Monday to Friday:
During off-teaching hours
Who may avail of the Service: Students of ISU
What are the Requirements:
University Clearance, Official Receipts
Duration:
2 hours and 10 minutes
How to avail of the Services:
Steps
Applicant/Client
Administration’s Office Activity
1
2
3
4
5
6
7
Secure clearance form
Issue clearance form to students
Process the signing of clearance and submit to Receive duly accomplished clearance form
the registrars’ office
Pay the required fee for the requested Receive the receipt and issue claim stub
academic documents at the cashier’s office
Duration of
Activity
1 minute
1 minute/student
Fees and Charges
Person incharge
Dr. Clarina S. Sarmiento
Dr. Clarina S. Sarmiento
1 minute/student TOR- 50
Mrs. Lorlina Solis
Diploma- 150
Dr. Clarina S. Sarmiento
Certification – 30
Hon. Dismissal-30
CAV – 30
Issue the requested document
1 minute
Dr. Clarina S. Sarmiento
Verify authenticity /legitimacy of the 1 minute
Dr. Clarina S. Sarmiento
presented authorization/ SPA and issue the
requested documents
Prepare, generate, countercheck and sign 2 hours
Dr. Clarina S. Sarmiento
transcript of records of graduating student
Present the Claiming Stub
Present the authorization or SPA to receive
/claim the document in the absence of the
student
Wait and receive the duly signed TOR, diploma,
honorable dismissal certification and certificate
of authenticity and verification
Wait and receive the duly accomplished TOR Issue the requested academic documents
and diploma, etc….
END OF TRANSACTION
5 minutes
Dr. Clarina S. Sarmiento
F. Application for Graduation
GRADUATION
Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
Graduating Students of ISU
What are the Requirements:
Official Receipt, Application for Graduation
Duration: 5 days, 16 hours and 5 minutes
How to avail of the Service:
Step
Applicant / Client
1
2
3
4
Administration’s Office Activity
Submit duly accomplished application form for
graduation
Verify the list submitted to the Registrar’s office
Wait for the result of deliberations from the
College, Campus and University Council meeting
Receive application form for graduation
Pay required fee for graduation and attend
graduation rites
Prepare for the holding of graduation
Prepare list of candidates
Present the list for deliberation in the
College, Campus and University Council
meeting
END OF TRANSACTION
Duration of
Activity
5 minutes
2 hours
2 hours-college
council
4 hrs-campus
8 hrsuniversity
5 days
Fees and
Charges
Person Incharge
Dr. Clarina S. Sarmiento
Dr. Clarina S. Sarmiento
Dr. Clarina S. Sarmiento
Instructors/Professors/Pres
ident/
VP’s/EO’s/CA’s
GrandMarshall/
Registrar/
Faculty members/
Admin Staff
G. Endorsement
ENDORSEMENT
Schedule of Availability of Service:
Monday to Friday
During Off-teaching hours
Who may avail of the Service:
Students of ISU
What are the Requirements:
Official Receipt
Duration: 10 minutes
How to avail of the Service:
Step
Applicant / Client
1
2
Pay endorsement fee at the cashier’s office
Wait and receive the endorsement letter
Administration’s Office Activity
Prepare and issue the endorsement letter
duly signed by the Registrar
END OF TRANSACTION
Duration of
Activity
5 minutes
5 minutes
Fees and
Charges
30.00
Person Incharge
Mrs. Lorlina Solis
Dr. Clarina S. Sarmiento
II. Student Service Office
A. Admission Of New Freshmen/Transferees & Continuing Students
ADMISSION OF NEW FRESHMEN/TRANSFEREES & CONTINUING STUDENTS
Schedule of Availability of Service:
Monday to Friday
8:00-5:00pm
Who may avail of the Service:
Incoming Freshman/Transferees & Continuing Students
What are the Requirements:
Clearance (for transferring and graduate students)
Duration: 4 minutes & 30 seconds
How to avail of the Service:
Step
Applicant / Client
1
2
3
4
Submit the requirements
Submit the OR and clearance form
Receive the Certificate /affidavit
Administration’s Office Activity
Receive the payment & issue OR
Log the request and the Official Receipt
Print Certificate
Sign and release the Certificate /Affidavit to
the client
END OF TRANSACTION
Duration of
Activity
1 minute
1 minute
2 minutes
30 seconds
Fees and
Charges
30.00
Person Incharge
Mrs. Lorlina Solis
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
B. Issuance Of Certificate Of Good Moral Character
ISSUANCE OF CERTIFICATE OF GOOD MORAL CHARACTER
Schedule of Availability of Service:
Monday to Friday
8:00-5:00pm
Who may avail of the Service:
ISU students
What are the requirements:
Clearance (for transferring and graduate students)
Duration: 5 minutes
How to avail of the Service:
Step
Applicant / Client
1
2
Pay certification Fee
Submit the OR and clearance form
3
Receive the Certificate
Administration’s Office Activity
Collect the payment & issue OR
Receive the request and the Official Receipt
Print Certificate
Sign and release the Certificate to the client
END OF TRANSACTION
Duration of
Activity
1 minute
1 minute
2 minutes
1 minute
Fees and
Charges
30.00
Person Incharge
Mrs. Lorlina Solis
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
C. Pre-Admission and Admission
COLLEGE ADMISSION TEST
Schedule of Availability of Service:
Before the First Semester (April-May) & Before the Second Semester (October) starts
Who may avail of the Service:
Incoming new students (Freshman and transfer students)
What are the Requirements:
For Incoming Freshman: Form 137 (High School Card); Certificate of Good Moral Character, Result of National Career
Aptitude Examination (NCAE); and 3pcs 2x2 ID picture
For Transfer Student: Transcript of Records/Certificate of Grades; Honorable Dismissal; 3 pcs 2x2 ID picture
Duration: Depending upon the schedule of examination
How to avail of the Service:
Step
Applicant / Client
Administration’s Office Activity
Duration of
Activity
1
Provide brief information about his/ her
Short interview with the client in his/ her
1
academic status
academic status
2
Secure and fill up Student Cumulative Record
Give SCR and Admission forms and direct the 1 minute
and Admission Forms
client to pay the testing fee
3
Pay the testing fee at the cashier’s Office
Issue Official Receipt
1 minute
4
Submit filled up SCR & admission forms with the Collect all requirements and attached it to
2 minutes
photocopy of all requirements and the OR
the filled up application form together with
the OR. Evaluate the submitter credentials
5
Take the examination as scheduled
Administer the Examination
1 hour
6
Check the answer sheet of the client
5 minutes
7
Release the result and direct the client to the 3 minutes
next step of enrollment process
END OF TRANSACTION
Fees and
Charges
Person Incharge
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
100.00
Mrs. Lorlina Solis
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
PRE-ADMISSION AND ADMISSION
Schedule of Availability of Service: 8:00 am to 5:00 pm, Mondays-Fridays
Who will avail of the Service : Incoming freshmen and Transferee students
Requirements:
For Incoming Freshmen students:
Form 138 (High school Report Card)
Form 137 (Permanent Record)
Certificate of Good Moral Character
Birth Certificate (Xerox Copy)
2 copies 2x2 latest ID
Pre-Admission:
Step
1
2
3
4
5
6
Applicant / Client
Submit the required credentials for incoming
Freshman or transferee students
For Incoming Transferee students:
Certificate of grades/
Transcript of Record
Certificate of Honorable Dismissal
Certificate of Good Moral Character
Birth Certificate (Xerox Copy)
2 copies 2x2 latest ID
100 pesos for Admission Test fee
Administration’s Office Activity
Evaluate the documents and receive the
xerox copy
Issue the Application Form for the
CAT(College Admission Test) and Admission
Form
Receive, evaluate and attach xerox copy of
submitted credentials
Fill out the Application and Admission Forms for
the needed data then attach the colored 2x2 ID
pictures on the space provided for and submit to
Office of the Student Services
Proceed to the cashiers office and pay the
Check the OR for the College Admission Test
testing fee and present the OR to the office of
Fee then attach to the duly accomplish
the student services
Application Form and give the schedule of
examination
The schedule of examination
Conduct the Admission Test
Check and record the result of administered
Duration of
Activity
1 minute/
student
1 minute/
student
Fees and
Charges
1 hour
5 minute
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
5 minute/
student
5 minutes/
student
Person Incharge
Ms. Ilyn C. Miguel
100.00
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
7
Admission
Step
1
2
3
4
Proceed to the releasing area OF the result of
the test to determine the right course for
him/her
Applicant/Client
Proceed to the college offering his/her chosen
course for interview
Proceed to the Medical – Dental Clinic
Proceed to the Office of the Student Service
Proceed to the Registrar Office with the original
copies of his/her documents and duly
accomplish Admission Form for Registrar
Admission Test at the Admission Form at the
space provided for the score, equivalent and
remarks
Discuss the result of the test with regards to
the chosen versus the suited course for the
client then release the document for the next
step
Administration’s Office Activity
Interview the student
Encode student profile and assigns student
number and
File the duplicate copies of document
Issue admission form
END OF TRANSACTION
2-3 minutes
Duration of
Activity
Ms. Ilyn C. Miguel
Fees and
Charges
Person InCharge
2 minute
Department Chair/InCharge
Mrs. Maribel C. Bravo
1 minute
Dr. Clarina S. Sarmiento
Dr. Clarina S. Sarmiento
D. Guidance & Counseling Unit
GUIDANCE & COUNSELING UNIT
Educational Placem ent Services:
Who will avail of the Service: Placement is necessary for students who:
- want/need to transfer to another school
- want to shift to another course
- transferees/irregular students who need necessary adjustments
- have been delisted from their major field of study and need to shift/transfer
Requirement: For those who want to shift need to present shifting form duly signed by their department chairman
Step
Applicant/Client
Administration’s Office Activity
Duration of
Activity
1
Proceed to the Office of the Student
Conduct preliminary interview to
2-3 minutes
Services- Guidance & Counseling Unit and
determine the appropriate educational
concern/problem to the Guidance counselor. placement service to be given to the
client
2
For Shifter- Secure a shifting form from the
Determine whether the client’s original
2-3 minutes
Registrar office and let it be signed the
course is in line to the course he/she
department chairman then proceed to the
wants to shift in.
Counseling Office for counselor’s approval.
Make responsible decision for himself.
Conduct academic and career counseling
10-15 minutes
END OF TRANSACTION
Fees and
Charges
Person Incharge
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
Ms. Ilyn C. Miguel
VOCATION AL PLACEM ENT UN I T
Services Offered
Who will avail of the Service
Requirements
Schedule of Availability of Service
Step
:
:
:
:
CONDUCT JOB FAIR AND VOCATIONAL PLACEMENT SERVICES
Current and former Student of the University
Transcript of Records, Good Moral Character Certificate, Picture & Resume
8:00 am to 5:00 pm, Mondays-Friday
Applicant/Client
Administration’s Office Activity
Duration of
Activity
20minutes
Fees and
Charges
Person Incharge
1
Proceed to the Office of the Student Services Checking of applicants qualifications and
particularly to the Guidance Counselor to
requirements.
check the files of job vacancies
2
Check the accomplished form and
requirements
Giving instructions on how to act properly
when scouting for a job
30 minutes
Ms. Ilyn C. Miguel
3
Submit requirements
Checks and Identify students who are
highly recommended for the needed job
or position.
1 day
Ms. Ilyn C. Miguel
4
Receive endorsement
Endorses our graduate by giving
recommendation letter
25 minutes
Dr. Clarinda C. Galiza
5
Follow up application to the agency where
he/she applied for a job.
Follow-up feedback to the applicant
15 minutes
Ms. Ilyn C. Miguel
END OF TRANSACTION
Ms. Ilyn C. Miguel
SCHOLAR SHI P UN IT
Services Offered
:
Who will avail of the Service
:
Requirements
:
Schedule of Availability of Service
:
Step
Applicant/Client
1
2
PROCESSING, MONITORING & EVALUATION OF SCHOLARSHIP
Current and former Student of the University
Certification of grades, Scholarship Contract, Grade Review Form, Certification from sponsor/s
Before the start of classes until the Preliminary Examination (8a.m – 5p.m.)
Administration’s Office Activity
Duration of
Fees and
Person Incharge
Activity
Charges
Proceed to the Office of the Student Services Provide the client with scholarship form
1 minute
Ms. Ilyn C. Miguel
particularly Scholarship Unit and secure
Application form.
Submit accomplished scholarship application Receive, review and compile student’s
2 minutes
Ms. Ilyn C. Miguel
form and requirements.
application and documents.
Verify name in the masterlist
Include the name of the scholar in the
masterlist for approval
END OF TRANSACTION
2 minutes
Ms. Ilyn C. Miguel
III. Finance Services
A. Verification of Accounts
VERIFICATION OF ACCOUNTS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
ISU Students
What are the Requirements:
School ID
Duration: 5 minutes
How to Avail the Service
Step
Applicant/Client
1
2
Proceed to the accounting office and present ID
Receive verification slip and proceed to cahier’s
office
Administration’s Office Activity
Verify accounts and issue verification slip
Received payment and issue O.R.
END OF TRANSACTION
Duration of
Activity
3 minutes
2 minutes
Fees and
Charges
School fees
Person Incharge
Mr. Francisco Bulan
Mrs. Lorlina Solis
B. Issuance of Statement of Accounts
ISSUANCE OF STATEMENT OF ACCOUNTS
(for scholars with external funding)
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
ISU Students
What are the Requirements:
School ID
Duration: 3 minutes and 10 seconds
How to avail of the service:
Step
Applicant/Client
1
2
Present scholarship grant to the accounting
officer
Receive statement of accounts
Administration’s Office Activity
Prepare statement of accounts
Issue statement of accounts
END OF TRANSACTION
Duration of
Activity
3 minutes
10 seconds
Fees and
Charges
Person Incharge
Mr. Francisco Bulan
Mr. Francisco Bulan
C. Collection of School Fees and other Receivables
PAYMENT OF TUITION FEE
Schedule of Availability of Service:
Monday to Friday (as the need arises, up to week ends)
8:00AM to 5:00PM
Who may avail of the Service:
ISU Students
What are the Requirements:
Enrollment Forms/Assessment Forms/Statement of billing
Duration: 10 minutes
How to avail of the service:
Steps
Applicant/Client
Administration’s Office Activity
1
Proceed to the cashier’s Office for payments of
school fees such as tuition and other school fees
Receives payment and issue O.R
Duration of
Activity
5 minutes
2
Get the O.R. and proceed to the Registrar’s
office for issuance of classcard
Issue classcards
5 minutes
END OF TRANSACTION
Fees and
Charges
Depend on
the course
enrolled
Person Incharge
Mrs. Lorlina Solis
Dr. Clarina S. Sarmiento
PAYMENT OF OTHER FEES
( Adding/Dropping/Changing Subjects)
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
ISU Students
What are the Requirements:
Matriculation form and copy of previous O.R
Duration: 10 minutes during Prelim, Midterm and Final Exam
How to avail of the service:
Step
Applicant/Client
Administration’s Office Activity
1
Present form to accounting office
Re-assess fees
Duration of
Activity
5 minutes
2
Get the re-assess form and proceed to cashier’s
office
Receives payment and issue O.R
5 minutes
END OF TRANSACTION
Fees and
Charges
Depends on
the balance
Person Incharge
Mr. Francisco Bulan
Mrs. Lorlina Solis
E. Securing of Permits
SECURING OF PERMITS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
ISU Students
What are the Requirements:
Official Receipt
Duration: 3 minutes
How to avail of the service:
Step
Applicant/Client
1
2
Proceed to the cashier’s office and pay accounts
Receive permit
Administration’s Office Activity
Receives payment, issue O.R.
Issues permit
END OF TRANSACTION
Duration of
Activity
2 minutes
1 minute
Fees and
Charges
Person Incharge
Mrs. Lorlina Solis
Mr. Francisco M. Bulan
IV. Clinic
AVAILING HEALTH SERVICES (MEDICAL & DENTAL)
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student currently enrolled at ISU
Current employed faculty and staff of the ISU
What are the Requirements:
Valid ID
Duration: Depending upon the health service
How to avail of the service:
Step
Applicant/Client
1
Patient presents valid, updated University
ID to the nurse
2
Patient proceeds to the nurse
3
Register her name at the clinic for the
treatment needed.
Patient proceed for checkup/treatment
4
Administration’s Office Activity
Nurse retrieve student’s medical records and takes
necessary vital signs and charts the brief history of
present illness
*Does nursing intervention/and laboratory
procedures ordered by the physician
*Dispense oral medications and gives instruction as
to dosage and frequency of medicines
*Improved health teaching on cure and prevention
of acquired disease
Include name of patient for the conduct of
semestral medical and dental services
Attends to the recommended treatment of
patients during the semestral medical and dental
services
END OF TRANSACTION
Duration of
Activity
10 minutes
Fees and
Charges
Person Incharge
Mrs. Maribel C. Bravo
20 minutes
Mrs. Maribel C. Bravo
2 minutes
Mrs. Maribel C. Bravo
1 day
University medical/dental
team
V. Library
A. Availing Library Services for Freshman & Transferee Students
AVAILING LIBRARY SERVICES for FRESHMAN & TRANSFEREE STUDENTS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student currently enrolled at ISU
Currently employed faculty and staff of the ISU
What are the Requirements:
Valid ID/Borrower’s Card
Duration: 10 minutes
How to avail of the service:
Step
Applicant/Client
1
2
3
4
Proceed to the Library and present the
registration form whether it is included in
the assessment of fees
Secure Library card
Borrow books wearing school ID and
present borrower’s card
Return borrowed books
Administration’s Office Activity
Duration of
Activity
Check registration form if library fee is included in 1 minute
the assessment of fees
Fees and
Charges
Person Incharge
Mrs. Vickylyn A. Guieb
Issue Library card
Checks ID and borrower’s card and issue books
3 minutes
5 minutes
Mrs. Vickylyn A. Guieb
Mrs. Vickylyn A. Guieb
Checks books and return borrower’s card
END OF TRANSACTION
2 minutes
Mrs. Vickylyn A. Guieb
B. Availing Library Services For Lost/Damaged Library Card
AVAILING LIBRARY SERVICES for LOST/DAMAGED LIBRARY CARD
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student currently enrolled at ISU
Currently employed faculty and staff of the ISU
What are the Requirements:
Official Receipt/Borrower’s Card
Duration: 10 minutes
How to avail of the service:
Step
Applicant/Client
1
2
3
4
Proceed to the Cashier’s office and pay
the library card
Proceed to the Library and secure Library
card
Borrow books wearing school ID and
present borrower’s card
Return borrowed books
Administration’s Office Activity
Receive payment and issue O.R.
Duration of
Activity
1 minute
Fees and
Charges
20.00
Person Incharge
Issue Library card
2 minutes
Mrs. Vickylyn A. Guieb
Checks ID and borrower’s card and issue books
5 minutes
Mrs. Vickylyn A. Guieb
Checks books and return borrower’s card
END OF TRANSACTION
2 minutes
Mrs. Vickylyn A. Guieb
Mrs. Lorlina P. Solis
C. Availing Library Services for Outside Researchers
AVAILING LIBRARY SERVICES for OUTSIDE RESEARCHERS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Outside Researchers
What are the Requirements:
Valid ID/Referral letter/O.R.
Duration: 8 minutes
How to avail of the service:
Step
Applicant/Client
1
2
3
Proceed to the Cashier’s Office and pay
the library fee.
Proceed to the Library, borrow books
wearing valid ID and present referral
letter & O.R.
Return borrowed books
Administration’s Office Activity
Receive payment and issue O.R.
Duration of
Activity
1 minute
Fees and
Charges
20.00
Person Incharge
Checks ID and O.R. and issue books
5 minutes
Mrs. Vickylyn A. Guieb
Checks books and return borrower’s card
END OF TRANSACTION
2 minutes
Mrs. Vickylyn A. Guieb
Mrs. Lorlina P. Solis
C. Availing Library Internet Services
AVAILING LIBRARY INTERNET SERVICES
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Students/Personnel/Outside Researchers
What are the Requirements:
O.R./Registration form
Duration: 10 minutes
How to avail of the service:
Step
Applicant/Client
1
2
3
4
Proceed to the Library & register for
internet use.
For currently enrolled students, present
registration form and log in before
entering the internet room.
Log out after using the internet
Pay the internet fee
Administration’s Office Activity
Assign computer unit for the researcher.
Duration of
Activity
2 minute
Fees and
Charges
Person Incharge
Mrs. Vickylyn A. Guieb
Checks registration form whether internet fee is
included in the assessment form
2 minutes
Mrs. Vickylyn A. Guieb
Record time use and issue no. of hours used
Receive payment and bring to the cashier for O.R.
END OF TRANSACTION
2 minutes
2 minutes
Mrs. Vickylyn A. Guieb
Mrs. Vickylyn A. Guieb
VI. Records/HRM Office
A. Issuance of Service Records
ISSUANCE OF SERVICE RECORDS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Faculty and Staff of ISU
What are the Requirements:
Official Receipt
Duration: 5 minutes
How to avail of the service:
Step
Applicant/Client
Administration’s Office Activity
Duration of
Activity
1
Fill up the Customer’s Action Sheet and proceed
to the Cashier’s office for payment
Receives payment and issue O.R.
2
3
Present Official Receipt
Receive Service Record
Verify services of the requesting party
1 minute
Prepare, print and release the Service Record 5 minutes
END OF TRANSACTION
Fees and
Charges
30.00
(for personal
use)
Person Incharge
Mrs. Lorlina Solis
Mrs. Alma Y. Nunez
Mrs. Alma Y. Nunez
B. Authentication of Documents
AUTHENTICATION OF DOCUMENTS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student of ISU; Graduate of ISU; Authorized representatives; Faculty and Staff of ISU
What are the Requirements:
Official Receipt
Duration: 5 minutes
How to avail of the service:
Step
Applicant/Client
Administration’s Office Activity
1
2
3
4
5
Proceed to the Cashier’s office and pay the
authentication fee.
Present the original copy of document /record &
O.R.
Have it stamped by the authorized officer
Receive the authenticated documents
Receive payment and issue O.R.
Duration of
Activity
1 minute
Fees and
Charges
30.00
Person Incharge
Verify authenticity of the document/record
1 minute
Mrs. Alma Y. Nunez
Stamp document/record
Sign the documents
Release the authenticated documents
END OF TRANSACTION
1 minute/set
1 minute/set
1 minute
Mrs. Alma Y. Nunez
Mrs. Alma Y. Nunez
Mrs. Alma Y. Nunez
Mrs. Lorlina Solis
C. Issuance of Certificate of Appearance
ISSUANCE OF CERTIFICATE OF APPEARANCE
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Official, Faculty and Staff on OB from other Campuses and/or Agencies
What are the Requirements:
Travel Order
Duration: 3 minutes
How to avail of the service:
Step
Applicant/Client
Administration’s Office Activity
1
2
3
Present travel Order
Register at the visitor’s logbook
Receive Certificate of Appearance
Check the Travel Order
Fill up the date of appearance
Release Certificates of Appearance
END OF TRANSACTION
Duration of
Activity
1 minute
1 minute
1 minute
Fees and
Charges
Person Incharge
Mrs. Daylinda G. Duquez
Mrs. Daylinda G. Duquez
Mrs. Daylinda G. Duquez
C. Issuance of Various Certifications
ISSUANCE OF VARIOUS CERTIFICATIONS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Current and former employee of the University regardless of their status
What are the Requirements:
Official Receipt
Duration: 12 minutes
How to avail of the service:
Step
Applicant/Client
Administration’s Office Activity
1
2
3
4
5
Proceed to the cashier’s office for payment
Submit Official Receipt and fill the customer
action sheet
Requesting party wait while the person in
charge prepares the certificate
Receive payment and issue O.R.
Verify records according to the request
Duration of
Activity
2 minutes
5 minutes
Fees and
Charges
30.00
Person Incharge
Prepare Certificate
5 minutes
Mrs. Alma Y. Nunez
Signing of Certificate
1 minute
Receive the requested certificate
Release the certificate
END OF TRANSACTION
1 minute
Mrs. Alma Y. Nunez
Dr. Clarinda C. Galiza
Mrs. Alma Y. Nunez
Mrs. Lorlina P. Solis
Mrs. Alma Y. Nunez
VII. Business Affairs Office
A. Issuance of ID to Incoming Freshmen Students
ISSUANCE OF ID TO INCOMING FRESHMEN STUDENTS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Incoming freshmen student of the University
What are the Requirements:
Enrollment Form
Duration: 9 minutes
How to avail of the service:
Step
Applicant/Client
1
2
3
4
Freshmen student will present Assessment/
Registration Form
Proceed to the Cashier’s office and pay the ID
Picture Taking
Wait for 2 weeks after picture taking for the
release of ID
Receive ID
Administration’s Office Activity
Check if ID payment was included in the
assessment/registration
Receive payment and issue O.R.
Inform the student for the schedule for
picture taking
Check the printing of ID by the supplier ready
for release to the students
Check the OR and release the new ID
END OF TRANSACTION
Duration of
Activity
1 minute
1 minute
1 minute
Fees and
Charges
100.00
Person Incharge
Mrs. Alice O. Bete
Mrs. Lorlina P. Solis
Mrs. Alice O. Bete
5 minutes
Mrs. Alice O. Bete
1 minute
Mrs. Alice O. Bete
B. Securing Lost/Damaged ID
SECURING LOST/DAMAGED ID
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student of the Campus
What are the Requirements:
Official Receipt
Duration: 8 minutes
How to avail of the service:
Step
Applicant/Client
1
2
3
3
Pay at the cashiering office
***for Damaged ID: present the damaged ID to
the ID in charge
Picture taking
Wait for 2 weeks after picture taking for the
release of ID
Receive ID
Administration’s Office Activity
Receive payment and issue O.R.
Inform the student for the schedule of
picture taking
Follow up the printing of ID by the supplier
ready for release to the students
Check the OR and release the new ID
END OF TRANSACTION
Duration of
Activity
1 minute
Fees and
Charges
100.00
Person Incharge
Mrs. Lorlina P. Solis
1 minutes
Mrs. Alice O. Bete
5 minutes
Mrs. Alice O. Bete
1 minute
Mrs. Alice O. Bete
C. Purchase of Uniform
PURCHASE OF UNIFORM
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student of ISU
What are the Requirements:
Official Receipt
Duration: 10 minutes
How to avail of the service:
Step
Applicant/Client
Administration’s Office Activity
1
Pay uniform for PE, Polo, NSTP and
organizational uniform to the Cashier.
Receive payment for uniform and issue O.R.
2
3
4
Specify the size of PE and Polo
Wait for 2 weeks for the release of the uniform
Receive the ordered uniform from CBAO
Record the size of uniform per student
Order size of the uniform to suppliers
Distribute/release and check the fitness of
the uniform
END OF TRANSACTION
Duration of
Activity
2 minutes
1 minute
5 minutes/order
2 minutes
Fees and
Charges
350-PE
225-polo
25 – logo
175 – Org.
125 – NSTP
Person Incharge
Mrs. Lorlina Solis
Mrs. Alice O. Bete
Mrs. Alice O. Bete
Mrs. Alice O. Bete
D. Dormitory Rental
RENTAL of DORMITORY
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student of ISU
What are the Requirements:
Application Form/Contract
Duration: 7 minutes
Who to avail of the service:
Step
Applicant/Client
1
2
Proceed to the CBAO office and fill up the
reservation form
Pay 1 month advance payment and 1 month
deposit
Administration’s Office Activity
Issue form and reserve for bed space
Duration of
Activity
5 minutes
Receive payment and issue O.R.
2 minutes
END OF TRANSACTION
Fees and
Charges
Person Incharge
Mrs. Alice O. Bete
150.00/month Mrs. Lorlina P. Solis