Wireless Concepts RQ4 REFUND RECEIPT LIST
Failure to comply and/or follow this process can lead to COMMISSION PENALTIES.
This process exists to protect profitability for YOU and WIRELESS CONCEPTS.
The following information needs to be present on EVERY RQ4 REFUND RECEIPT for an AT&T DEVICE
(Phones and Aircards):
1. Type whether the return is a DOA (dead on arrival) or BRE (buyer’s remorse). Device must LOOK AS
NEW, without scratches, marks, chips, etc. and be a complete kit in original packaging. If something is
missing, such as a cord or manual, from the box AT&T can deny the return resulting in commission
charge-backs. Each device has its own list of contents unique to that device printed on the box.
2. Type the IMEI of the handset being returned. CLARIFICATION: boxes with cut out labels are now
acceptable; however, the return IMEI must be clearly printed on the box. A different box of the same
model is also acceptable, but the incorrect IMEI must be crossed out (vertically and horizontally) and
the return IMEI must be clearly printed on the substitute box.
3. Type the Item ID, this is the 5 digit AT&T SKU that is printed on the IMEI label or the label beneath the
battery.
4. Type the Total Airtime (handsets) or Data Used (aircards). If the Total Airtime or Data Used cannot
be found or retrieved from the device, please use the most current or most accurate Total Airtime or
Data Used from the customer’s AT&T billing. Please remember that once the device is wiped the only
way to retrieve this information is from the customer’s billing.
5. Type the Return Date of the Refund Receipt; must be within 30 days of Purchase Date.
6. Type your Location. This is your location’s 6 digit AT&T code:
Bismarck rw8wdn
Crookston cb04kp
Devils Lake 2q6d23
Fargo 8y6cey
Grand Forks North 0jjmdu
Grand Forks South 5lbvmq
Jamestown kat9b9
7. Type your Sales ID. This is your location’s 5 digit AT&T code.
Bismarck rw8dn
Crookston cb04p
Fargo 8y6cy
Grand Forks North 0jjmu
Jamestown kat99
Devils Lake 2q623
Grand Forks South 5lvmq
8. Type the POP Date. This is the Proof of Purchase date, this MUST MATCH the same day an active
SIM card is first put into a device. If the POP date doesn’t match AT&T’s activation date on their
network, the device may be denied by AT&T.
9. Type the defective Symptoms of the device. If this is a BRE (buyer’s remorse), please type
Other/BRE.
10. Type that the device has been Wiped. This means that the device has been factory reset and all
customer information has been deleted from the device.
The following information needs to be present on EVERY RQ4 REFUND RECEIPT for BLUETOOTHS,
NETBOOKS, ROUTERS and BOOST KITS:
1. Type whether the return is a DOA (dead on arrival) or BRE (buyer’s remorse). Device must LOOK
LIKE NEW without scratches, marks, chips, etc. and be a complete kit with original packaging.
2. Type the Item and Model of the device being returned. Must match the device on the purchase and
return receipts.
3. Type the Return Date, must be within 30 days of the Purchase Date.
4. Type the Purchase Date.
5. Type what is wrong with the device after replicating the problem in front of the customer.
AT&T Return Tag - Dealers
The AT&T Return Tag should be completed for each handset returned to AT&T. The Return Tag
should be completed while the customer is still in your store. Wrap the completed AT&T Return Tag
and proof of purchase (where required) around each returned device and secure with a rubber band.
-Detailed instructions for completing an AT&T Return Tag are listed below.
-A copy of the Return Tag is attached.
The AT&T Return Tag cannot be ordered through AT&T’s collateral center (Imaging Technology),
nor will it be provided in the supplies provided your location by AT&T. Print, photocopy and cut
the labels displayed on page 3 of this document when you need AT&T Return Tags.
Cingular Return Tag - Dealers
DEALER RETURN TAG
RETURN REASON (check one only)
DOA (Dead on Arrival)
• Malfunctioned within 30 days of
customer purchase
1
OBF (Out of Box Failure)
BRE (Buyer’s Remorse)
• Malfunctioned during set up, never sold to
customer
• No fault found, returned by customer
within 30 days
• No damage or defect
Symptoms:
IMEI:
ESN
2
3
Item ID
(SKU)
Total Airtime
Warranty:
POP Date
Return Date:
Location:
Audio
Charge
Display
Drops Calls
IMEI
4
Keypad
No Service
Power
Ringer/VIB
Other
5
Provide short description of “Other” category:
Sales ID:
INSTRUCTIONS FOR COMPLETING AT&T DEALER RETURN TAG
Section 1.
Select the Return Reason by marking the appropriate box (DOA, OBF, or BRE).
Section 2.
Enter the IMEI (15 digits) in the IMEI field. Be sure to enter the IMEI, not the hexadecimal
number. Do not include any prefixes or suffixes such as 22S.
i.
Enter the Item ID, this is the 5 digit AT&T SKU that is printed on the IMEI label.
ii.
Enter the Total Airtime (handsets) or Data Used (aircards) in the Total Airtime field.
If the Total Airtime or Data Used cannot be found or retrieved from the device,
please use the most current or most accurate Total Airtime or Data Used from the
customer’s AT&T billing. Please remember that once the device is wiped the only way
to retrieve this information is from the customer’s billing
Section 3.
Enter the Return Date of the Refund Receipt in the Return Date field; must be within 30
days of Purchase Date.
i.
Enter your store Compass Location in the Location field. For Wireless Concepts this
is your location’s 6 digit AT&T code:
Bismarck rw8wdn Crookston cb04kp
Devils Lake 2q6d23
Fargo 8y6cey
Grand Forks North 0jjmdu
Grand Forks South 5lbvmq
Jamestown kat9b9
ii.
Enter the Sales Person’s Name in the Sales ID field. For Wireless Concepts this is
your location’s 5 digit AT&T code
Bismarck rw8dn
Crookston cb04p
Devils Lake 2q623
Fargo 8y6cy
Grand Forks North 0jjmu
Grand Forks South 5lvmq
Jamestown kat99
Section 4.
Section 5.
Select the Warranty Status of the device the customer is returning or exchanging. All
returns to AT&T should be in-warranty.
i.
Check the Warranty Box. Check this everytime!
ii.
Enter the Proof of Purchase date in the POP Date field for BRE or DOA returns; this
MUST MATCH the same day an active SIM card is first put into a device. If the POP
date doesn’t match AT&T’s activation date on their network, the device may be denied
by AT&T. Remember to include a copy of the proof of purchase with each returned
BRE and DOA handset you return to AT&T.
Select the defective Symptom or Problem of the the device. If this is a BRE (buyer’s
remorse), please Select Other and write BRE in the “Other” field. If the problem is not
listed on the form, check “Other” and write in a brief description of the problem.
Cingular Return Rag – Dealers 09.16.05
v0.13
Page 2 of 3
DEALER RETURN TAG
RETURN REASON (check one only)
DOA (Dead on Arrival)
OBF (Out of Box Failure)
• Malfunctioned within 30 days of
customer purchase
BRE (Buyer’s Remorse)
• Malfunctioned during set up, never sold to
customer
• No fault found, returned by customer
within 30 days
• No damage or defect
Symptoms:
IMEI:
ESN
Item ID
(SKU)
Total Airtime
Warranty:
POP Date
Return Date:
Location:
Audio
Charge
Display
Drops Calls
IMEI
Keypad
No Service
Power
Ringer/VIB
Other
Provide short description of “Other” category:
Sales ID:
DEALER RETURN TAG
RETURN REASON (check one only)
DOA (Dead on Arrival)
OBF (Out of Box Failure)
• Malfunctioned within 30 days of
customer purchase
BRE (Buyer’s Remorse)
• Malfunctioned during set up, never sold to
customer
• No fault found, returned by customer
within 30 days
• No damage or defect
Symptoms:
IMEI:
ESN
Item ID
(SKU)
Total Airtime
Warranty:
POP Date
Return Date:
Location:
Audio
Charge
Display
Drops Calls
IMEI
Keypad
No Service
Power
Ringer/VIB
Other
Provide short description of “Other” category:
Sales ID:
DEALER RETURN TAG
RETURN REASON (check one only)
DOA (Dead on Arrival)
• Malfunctioned within 30 days of
customer purchase
OBF (Out of Box Failure)
BRE (Buyer’s Remorse)
• Malfunctioned during set up, never sold to
customer
• No fault found, returned by customer
within 30 days
• No damage or defect
Symptoms:
IMEI:
ESN
Item ID
(SKU)
Return Date:
Location:
Sales ID:
Total Airtime
IMEI
Warranty:
POP Date
Audio
Charge
Display
Drops Calls
Keypad
No Service
Power
Ringer/VIB
Other
Provide short description of “Other” category: