Springboard’s
resource
gateway
HOSPITALITY
•
LEISURE
•
TOURISM
Produced By:
Detailed description of 20 steps
in guest bedroom and bathroom
cleaning and servicing routine
www.resource-gateway.co.uk | education@springboarduk.org.uk
STEP 1
Check cleaning trolley contents and equipment
STEP 2
Knock on guest room door
STEP 3
STEP 4
STEP 5
STEP 6
STEP 7
At the beginning of each shift make sure your trolley is fully stocked to cover all
the rooms. Refer to your hotel checklist. Top up refill bottles or prepare microfibre
mops and cloths. Check that vacuum is in working order and make sure the cable
is intact, report any defects to maintenance and change dust bags if necessary.
When entering a room knock three times announce :”housekeeping” and wait
for a reply. If there is no answer enter the room using your key card, secure
the door with a wedge and announce yourself again by calling “Good Morning
Housekeeping”. Before you start your cleaning tasks double check that the guest
is not in the bathroom. Open the curtains, blinds and windows to ventilate the
room. Adjust the air conditioning and radiators (you will get hot as you work).
Flush toilet and apply cleaner
Wearing gloves, flush toilet, expose water line and apply chemical under the rim
and in the bowl to allow contact time. Brush the bowl and leave the toilet brush
in the bowl with the lid up while you carry on with other cleaning tasks. Look out
for any discoloration as there are special products for renovating the toilet bowl. If
necessary, apply heavy duty toilet cleaner.
Check for lost property, collect rubbish
Check for personal belongings and debris for example under the bed, in wardrobes
and drawers. Collect all lost property and rubbish. Wear gloves if lost property
items appear soiled or there is considerable debris. Place collected items in clean
plastic bag ready to hand in. Dispose of debris in rubbish bin/bag.
Check room and report any faults or breakages.
Check for breakages or missing items and report/replace e.g. smashed tea pot. Do
a maintenance check and report e.g. any non-working light bulbs, hook on door
hanging off etc.
Remove room service trays, soak other crockery, empty bins
Wearing gloves remove any room service trays/crockery (ideally send any room
service trays to the kitchen to be washed); collect any china/glasses used in the
room and put to soak in a sanitising solution; empty bins.
Strip the bed
First place any blankets, cushions and covers onto a chair. Put on gloves. Remove
all soiled towels and robes from the bathroom and put these on the bed. Strip the
bed, wrapping all dirty linen within the bottom sheet. Remove all dirty linen from
ACCOMMODATION MANAGEMENT - LEVEL 3
www.resource-gateway.co.uk | education@springboarduk.org.uk
the room and place in laundry basket. Carry out a visual check of the mattress
protector and replace if stained.
Make bed with clean linen
Remove gloves. Select clean fresh laundered linen from the trolley. Make bed.
Move the bed out from the wall being careful when bending and lifting to avoid
straining yourself. Reject any stained or ripped linen by tying a knot in it and
placing it in the reject bag. Complete the laundry list. Finish the bed in line with
the hotel’s standards. A quick and easy way to put on pillow cases is to fold the
pillow in half to put in the case. Don’t put the bed back until you have vacuumed
the carpet.
Clean hostess tray, other crockery, glassware etc. and replace in location
Wearing gloves rinse crockery from hostess tray, mini fridge glasses, bathroom
tumblers etc. left to soak. Dry with clean cloths, including separate glass cloth.
Clean other items such as ashtrays. Replace in correct locations.
Clean the basin, vanity areas, tiles, and walls
Now its time to clean the bathroom. Wearing gloves. start by wetting the sink
thoroughly and spray multi surface cleaner on a sponge or use a damp microfibre
cloth to wash the entire area including underneath the sink and vanity unit. Make
sure all soap deposits and water stains are removed. When clean rinse the area and
buff the taps; ensure there are no water marks. Clean and polish the mirrors using
a glass cleaner or a microfibre cloth. Use a damp microfibre cloth to remove any
marks on the door. Periodically clean high level light fittings, walls and ceiling. Pay
attention to air vents.
Clean the shower and bath
Clean the shower and bath. Make sure you are wearing shoe protectors to avoid
slipping and gloves for personal protection. Start by thoroughly wetting the shower
and/or bath. Use a scrubber mop to clean the tiles and walls. With a sponge and
multi surface cleaner or damp microfibre cloth clean the taps, shower head and
pay extra attention to the plug hole and chrome fittings. Scrub the shower tray
and/or bath inside and out. For any stubborn stains use a cream cleaner. Make
sure any shower curtains are clean and stain free; if needed replace them. Make
sure any shower screens are cleaned with glass cleaner sprayed on a cloth or use a
microfibre cloth. Rinse and dry all areas with a drying cloth. Buff the chrome until
sparkling.
Finish cleaning the toilet
Now it is time to finish cleaning the toilet into which you have previously put
the toilet cleaner to let it soak. The toilet cleaner has been doing its work, so it is
now time to brush and flush the toilet, wearing gloves and, if appropriate, goggles.
ACCOMMODATION MANAGEMENT - LEVEL 3
STEP 8
STEP 9
STEP 10
STEP 11
STEP 12
www.resource-gateway.co.uk | education@springboarduk.org.uk
STEP 13
Using a multisurface cleaner sprayed onto a cloth clean the outside of the toilet.
Wipe all around the cistern and the handle, then the lid, the toilet seat, and all
around the outside of the toilet bowl and under it. Then buff the toilet seat dry.
Take off and dispose of cloths and gloves used in cleaning the toilet.
Replenish bathroom supplies
Without wearing gloves, refill toileteries, toilet paper, tissues and bags and
replenish towels to hotel standards.
STEP 14
Clean bathroom floor
STEP 15
Damp dust the bedroom
STEP 16
Clean mirrors, glass and artwork
STEP 17
The last job is the bathroom floor. Wearing clean gloves, vacuum to remove any
debris and hair. Mop the floor starting in the far corners and working towards the
door. Use the multi surface cleaner sprayed on a sponge or the mop. The corners
need special care - the corners, the edges, the base of the toilet bowl, wherever the
floor meets a vertical surface, these are the places where soil and hair accumulate.
Take care along these edges and work towards the door. Pay particular attention
to the area behind the bathroom door. Leave to dry, then do a final visual check
in the bathroom.
Time for the bedroom. Damp dust all surfaces following a sequence such as starting
at the door working anti clockwise around the room to ensure no areas are missed.
Start with high areas otherwise any dust that falls will leave dirt on the carpet,
furniture etc. Use a high level dusting tool and include tops of pictures, mirrors,
pelmets and air vents. Then move to the lower surfaces using a multi surface cleaner
sprayed onto a cloth or a damp microfibre cloth to wipe all surfaces including
window ledges, inside wardrobes and drawers. Pay particular attention to the
telephone, TV remote and other hand contact areas such as handles and switches.
Polish any wooden furniture with furniture polish as required. Periodically damp
dust skirting ledges.
Clean all mirrors and glass starting with the TV. Use a microfibre cloth on the TV
do not use chemicals on plasma or flat screen televisions. Use a clean microfibre
cloth to carefully dust artwork. Clean all other surfaces with either a glass cleaner
sprayed onto a cloth or a lint free cloth.
Clean windows inside
First close the windows and leave them closed, unless the room still needs airing
or is very hot. Clean windows with glass cleaner or a lint free cloth.
ACCOMMODATION MANAGEMENT - LEVEL 3
www.resource-gateway.co.uk | education@springboarduk.org.uk
Replenish guest supplies
Remove gloves. Replace cleaned crockery, glasses etc. in correct locations e.g.
on the hostess tray, by the mini fridge. Replenish tea, coffee, biscuits etc. on the
hostess tray and, if applicable, supplies in the mini fridge, having first checked
what the last guest has consumed; replenish stationery, magazines etc. as required.
Vacuum bedroom floor
Vacuum carpeted floors or mop tiled floors starting at the end of the room and
working towards the door. Remember to vacuum behind the bed and put all
furniture back into position.
Final visual check
Carry out a final visual check and ensure any replacement items are in working
order. Re-set telephone and confirm that room is ready. On leaving squirt air
freshener, turn off the lights, close and lock the door.
ACCOMMODATION MANAGEMENT - LEVEL 3
STEP 18
STEP 19
STEP 19