Date of issue : 2013.06.01
international edition - june 2013
olleh service guidebook
매장비치용
English
English
Tiếng Việt
Mobile Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Subscription Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Bringing your own phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Prepaid Rate Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Postpaid Rate Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Value Added Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Discount Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Roaming, International Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4G WiBro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
olleh WiFi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Internet, Home Phone, TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Smart Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
olleh club . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
kt Global Stores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
English
Welcome to kt!
kt is proud to offer a number of special services to our
international customers. In addition to personal assistance in
a variety of languages at our kt Global Stores and Customer
Service Center, we also provide online English-language
and Expat Twitter account (@olleh_expats), allowing for easy
access to information on all of kt’s products and services.
Choose the prepaid or postpaid service plan that is ideal for
your needs and length of stay in Korea and take advantage
of our wide range of discount programs and special services.
Enjoy the convenience of multilingual services that range
from application forms in four languages to English-language
billing. From start to finish, kt provides our international
customers with everything they need with their mobile
phone requirements.
Tiếng
Việt
services through our Expat Blog (http://ktexpatblog.com)
Mobile
Mobile Products
Subscription Requirements
Visa Period
• At least 1 day must be left on your visa in order to subscribe for olleh mobile services.
English
Lines of Service
• Each subscriber is allowed one (1) prepaid and one (1) postpaid line of service under his/her name.
– For holders of certain visa types, up to two (2) postpaid lines of service may be allowed.
– Subscribers eligible for only one (1) postpaid line of service may increase their allowance to two (2)
with a security deposit.
Necessary Documents
• Foreign Nationals:
• Overseas Koreans:
Certificate of Alien Registration
• Diplomatic Personnel:
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1
Certification of Domestic Residence Report
• United States Forces Korea:
Diplomatic indentification or
diplomatic/offical passport
USFK identification or
Certificate of Alien Registration
– Prepaid lines of service can also be provisioned with a standard passport.
Method of Payment
• Prepaid Services:
Credit can be added online, via ARS, directly at a kt retailer, as well as
automatically through an automatic top-off service.
• Postpaid Services:
Monthly charges can be paid though auto-debit via a Korean bank account,
or a Korean credit card. Registration of a 3rd-party's bank account can be
done at a kt Global Store, or through the kt foreign langauge customer
service center (b1583).
Purchasing a New Mobile Device
• Single payment:
Mobile phones are typically purchased in full with a one-time payment for
the cost of the device.
• Installment plans:
Installment purchases are available for those who prefer not to pay the full
cost of the device all-at-once. For installment purchase eligibility, please ask
your kt representative.
Mobile
Service Limitations
• Failure to pay monthly charges may result in a suspension/termination of your mobile phone services.
• In the case of prepaid services, your account may be suspended 30 days after the usage period expires.
Your usage period can be extended by bringing your passport or Alien Registration Card to your local
kt Global Store or official kt retailer, or by calling our foreign language customer call center at (b1583).
Activated with an Alien Registration Card
Usable until expiration date on card
Activation with a passport
Usable until 90 days from activation
English
Usage Periods on Prepaid Services
Changing or Cancelling Services
• In the event that you wish to change your phone number, or other parts of your service, bring your
phone with you to an official kt retailer or kt Plaza.
• Service cancelations must be carried out in person by visiting an official kt retailer or kt Plaza.
• In Korea, it is prohibited to use communication services under another person’s name. The registered
account holder is always legally liable for all such usage. Please do not give or lend your mobile phone
to another person, and make sure to cancel your service before leaving the country.
Minors
• Minors (those under 20 years of age) wishing to register for services or make a change to any services
must visit a kt retailer with a legal representative and provide proof of identity with a governmentissued document.
Tiếng
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• Rate plans can be changed by visiting an official kt retailer or kt Plaza, going to the olleh website (http://
www.olleh.com), or by contacting the Foreign Language Call Center at b1583 (toll-free from a kt
mobile phone). Rate plans can only be changed once per month.
2
Mobile
Bringing Your Own Phone?
As of May 2012, kt has moved to a blacklist policy on devices usable on our networks. This means means that
even if a device is not purchased through, or registered with kt (such as a phone brought from your previous carrier
overseas) it will be usable with kt's mobile services.
Please Note the Following When Using a Non-KT Issued Device
English
Activation
• If, when turning your device on for the first time, it does not receive signal, try turning your device
off, reseating the USIM card, and turning your device back on.
Supported Frequencies
• The mobile phone must support 3G WCDMA 2100 MHz (1800 Mhz, LTE Band 3) frequencies. Note
that CDMA mobile phones are not compatible, as they are different from WCDMA phones.
Carrier Unlock
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3
• The device in question must be in “carrier unlock” status. Unlocking a mobile phone can only be
done though the carrier from which the device was purchased.
Service Limitations
• Depending on the model, some functions and/or services may not be supported.
(Ex. MMS, data use, visual voicemail, etc.)
Quality of Service
• As phones purchased from sources other than kt have not been verified for compatibility, call and/
or network quality cannot be guaranteed. kt is not responsible for any usage charges resulting
from improper or inadvertent network access by the device.
Network Compatibility
• Service may be discontinued if the device causes impairment or damage to the network.
Korean Language Support
• Customers cannot use SMS or MMS services that include Korean text if Korean fonts are not
supported by the device.
Mobile
Prepaid Rate Plans
Choose a prepaid plan, and you can pay in advance only the amount you anticipate you will use, with deductions
made every time you use the phone. Without any enrollment fees or contract, this is an ideal service if you are
unable to enroll in a postpaid plan, plan to stay in Korea for only a limited amount of time, or intend to use only a
limited number of services.
Prepaid Rate Plans
Rate
Plan
Base Rate
Prepaid Standard
None
4.8
Prepaid Light
166
3.9
Prepaid Medium
266
3.4
(Per day)
Voice
Calling
(Per second
Video
Calling
(Per second)
6
Text
Messages
(Per message)
SMS
LMS
MMS
22
33
220
Feature Phone
Data
Smartphone
Data
(Per 0.5 KB)
VOD
(Per 0.5 KB)
5.01
1.93
0.5
0.28
English
Choose the right rate plan for your usage patterns and spending limit.
0.28
(
VAT included )
Need to use a lot of data? Add a Prepaid Data Plus package to your prepaid plan, and save! Sign up month-tomonth, or have it set to automatically renew every month with a Korean bank account or debit/credit card.
Included Data
100 MB
Rate Plan
Usage Period
5,500
8,800
500 MB
11,000
1 GB
16,500
2 GB
22,500
4 GB
38,500
Tiếng
Việt
300 MB
30 days
4
(
VAT included )
Usage Periods and Included Features for Credit Amounts
Credit can be added to your account in the following ways:
Credit Amount
Usage Period
Included Features
5,000
30 days
-
10,000
60 days
-
20,000
120 days
-
30,000
180 days
100 In-Network M2M Minutes
40,000
240 days
100 In-Network M2M Minutes
50,000
365 days
200 In-Network M2M Minutes
(
VAT included )
Notes
Any credit remaining after the usage period expires cannot be refunded.
Outgoing calls are suspended upon the expiration of the usage period. However, you can still receive calls for another 14 days, with the phone number
being terminated on the 45th day after the expiration of the usage period if credit is not added to the account.
"In-Network M2M Minutes" can be used for calls made from your mobile phone, to another mobile phone on the KT network.
Credit top-off transactions cannot be cancelled or refunded.
Mobile
How to Add Credit to Your Account
Visit an Official kt Retailer
• Visit an official kt retailer or kt Plaza to add more credit to your account.
English
Automatic Top-offs
• Have a the amount you want automatically added to your account either on a specified day of
the month, or when your credit drops below a set amount.
– Minimum credit amount: 2,000 won / 5,000 won / 10,000 won
– Selectable top-off amounts: 10,000 won ~ 50,000 won (In 10,000 won increments)
Set automatic top-offs on your service by visiting a kt Global Store, official retailer, or a kt Plaza
Convenience Stores
• Top off your prepaid service quickly and easily at your local GS25, CU (formerly FamilyMart), Buy
The Way, or 7-11 with cash or a credit card.
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5
• Once you purchase a PIN, top-off your service by dialing: # + 1 + PIN then pressing "Send/Call".
Internet
• Visit the olleh website (http://www.olleh.com) to add credit to your account.
• Go to "Main Menu" ("
")
Add / Check Prepaid Credit (SIMple
• The function to add credit online is available in Korean only.
ARS
• Dial 1500 from your mobile phone, and follow the instructions.
• The default password is “0000”.
– By credit card:
– By prepaid card:
Between 8:00 AM and 9:55 PM
24 hours
)
Mobile
Postpaid Rate Plans
You can choose from a number of different rate plans that can be tailored to fit your usage patterns and needs.
You can also purchase a mobile phone at a lower price by signing a fixed term contract.
Postpaid Rate Plans
Service rates are as listed below in most cases. However, rates may vary depending on the rate plan you choose.
English
Calling
• Voice calling rates are calculated by the second.
Call Type
Rate (Per second)
Voice calls
1.98
Video calls
3.3
(
VAT included )
Text Messaging
• Text messaging charges are calculated by number of messages.
Message Type
Rate (Per message)
Korean: Up to 45 characters | English: Up to 90 characters
22
LMS
Korean: Up to 1,000 characters | English: Up to 2,000 characters
33
MMS
Messages with image/video attachments
220
(
VAT included )
Data
• Data charges are calculated in units of 0.5KB.
• 1MB is equal to 1,024KB.
Standard Plan
Save even more by choosing from a wide range of affordable data and video calling value-added services
that can be tailored to fit your usage patterns.
Base Rate
(Per month)
12,100
Included in
Plan
None
Voice Calling
(Per second)
1.98
Video Calling
(Per second)
3.3
Included Features
Additional 50% off data
used during commuting hours
(5:00 AM - 9:00 AM)
50 Free SMS
(
VAT included )
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SMS
6
Mobile
LTE Rate Plans
The most data, unlimited calling and messaging to landlines and other mobiles, regardless of carrier!
Included in Plan
Rate Plan Base Rate
Voice
(Per month)
kt to kt
kt to kt
(Mobile)
English
Tiếng
Việt
7
(Landlines)
Text
Data
kt to
Other
Carriers
Data Additional Included
Usage
Features
Usable
for
mVOIP
(Mobile +
Landlines)
Everyone
Olleh!
35 (LTE)
38,500
Everyone
Olleh!
45 (LTE)
49,500
Everyone
Olleh!
55 (LTE)
60,500
Completely
Unlimited
67
73,700
Completely
Unlimited
77
84,700
Unlimited
130 mins
750MB
30MB
185 mins
1.5GB
50MB
250 mins
2.5GB
450MB
5GB
300MB
Unlimited
(SMS/MMS)
Voice Calls
1.98
(Per second)
Video Calls
3.3
(Per second)
Unlimited
9GB
500MB
Data
0.011
olleh
WiFi
Single
50GB
uCloud
Storage
Data
Sharing
with up to
2 devices
(Per 0.5KB)
Completely
Unlimited
97
106,700
Completely
Unlimited
129
141,900
17GB
Unlimited
Data
Rollover
1100MB
1300MB
(
VAT included )
Notes
Voice Calling:
[Mobile] Calls made from a kt mobile phone to another mobile phone. [Landlines] Calls made from a mobile phone to a home phone or internet phone.
Video Calling:
[Everybody Olleh! Rate Plan] Unlimted in-network (kt to kt) video calling. [Completely Unlimited Rate Plan] 50 minutes of free video calling is provided for both in-network (kt to
kt) and out-of-network (kt to other carriers).
"Data Rollover" refers to the carrying over of unused data from a given month to the following month only.
"Data Sharing" refers to being able to share your mobile rate plan data with another device (modem, tablet, etc).
Unlimited messaging applies to any SMS or MMS sent to a KT, SKT or LG subscriber.
Fair Use Policy:
Under our fair use policy, "Unlimited In-Network Calling" may be restricted if any of the following conditions occur:
In-network calling time exceeds 600 minutes (10 hours) in a single day, for more than 3 times in a given month.
The total amount of in-network calling time in a given month exceeds 10,000 minutes (166.6 hours).
In-network calling is used to call more than 1,000 phone numbers in a given month.
Under our fair use policy, "Unlimited Messaging" may be restricted if any of the following conditions occur:
The number of messages sent per day is over 200 messages in at least 10 days out of the month.
The number of messages sent per day is over 500 messages.
The number of message recipients in one day is more than 3,000 in a given month.
For additional information, including promotions offered on rate plans, please visit http://ktexpatblog.com.
Mobile
i-Type Plans
There are a wide variety of affordable services available that cover everything from phone calls and text
messages to data calling. Unused data can be rolled over to the next month, with free olleh WiFi Single
value-added services offered as well.
Included in Plan
Type Rate Plan Base Rate
(Per month)
Voice
Text
Usage Outside of Plan
Data
Voice
Calling
Video
Calling
Included
Features
Data
Usage
(Per second) (Per second) (Per 0.5KB)
37,400
150 mins
200 messages
100MB
1.98
3.3
0.0275
48,400
200 mins
300 messages
500MB
1.98
3.3
0.0275
i-Value
59,400
300 mins
300 messages Unlimited
1.98
3.3
i-Medium
70,400
400 mins
400 messages Unlimited
1.98
3.3
i-Special
85,800
600 mins
600 messages Unlimited
1.98
3.3
800 mins
+
Unlimited
103,400 Calling 1000 messages Unlimited
within
the kt
Network
1.65
3.3
48,400
1.98
3.3
i-Premium
Voice
Type
i-Talk
250 mins
300 messages
100MB
olleh
WiFi
Single
50 Free
SMS
0.0275
(
Notes
English
Data
Type
i-Slim
i-Light
VAT included )
Unlimited calling within the kt Network: Unlimited domestic calls when made within the kt network (olleh mobile phones, kt home phones, kt Internet
calling).
With unlimited data rates, service speed is adjusted when the usage amount exceeds the daily allotment under your specific rate plan in order to
ensure stable data service speed.
Tiếng
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Installment discounts are only available for new subscribers or when upgrading to a new device/plan.
Any remaining data balance will be rolled over to the end of the following month.
- Deductions apply to rollover balances before the monthly data allotment.
- Data balances are maintained when changing between i-Type plans.
When a rate plan is changed, basic rates and benefits (calling, messaging, data) are calculated on a daily pro-rated basis from the time the change is made.
When customers subscribe after the first day of the month, data calling is provided for the first month according to the number of days between the day you
signed up for the subscription and the end of the month. Thus, if you sign up on June 5, your data quantity will be calculated for 25 days, not 30 days.
Data Lifetime Plan
There are rate plans exclusively for 3G data on tablet PCs and iPads. Additional Data Plus products
(500M/1G/2G/4G) are also available for usage according to your data usage patterns.
Rate Plan
Base Rate
Included in the Usage Outside of
Plan
Plan Per 0.5KB
Data Lifetime 1G
24,750
1GB
ata Lifetime 2G
30,250
2GB
Data Lifetime 4G
46,750
4GB
Rate Discount
Included
Features
(Per month, w/ 2yr contract)
11,000
0.0275
olleh WiFi
Single
12,650
19,800
(
VAT included )
Notes
Service charge discounts are only available on two-year contracts.
When a line is maintained, service charge discounts are applied even after the termination of the contract.
A contract is terminated and a penalty assessed on service discounts in the event of cancelation prior to the expiration of the contract expiration,
a device change, or a change to the non-Data Lifetime rate plan.
Customers can switch between Data Lifetime 1G, 2G, and 4G plans. Different service charge discounts apply when there is a change in plan.
8
Mobile
Popular Value-Added Services
Displays phone numbers of incoming calls on your mobile
phone’s screen.
Free
Voicemail
Receive important voice messages, even when your mobile
phone is powered off or out of batteries.
Free
Catch Call
Provides text message alerts to incoming callers when your
phone is in use, turned off, or in an area without service.
Paid Service
Allows the caller to hear music and sound effects when calling
you.
Paid Service
English
Caller ID
Ring 2 U
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9
550
990
Roaming
Notification
Notifies callers when you are roaming, helping you to avoid
extraneous roaming charges.
Free
Spam
Blocking
Automatically blocks spam messages to your
mobile phone.
Free
English
Billing
Statements
Provides monthly itemized billing statements in English by post
and/or e-mail.
Free
English
Charge Alert
Provides English-language text message notifications on
your monthly mobile phone use.
Free
(
For information on even more Value-Added Services from kt, please ask your kt representative.
VAT included )
Mobile
Discount Programs
• When purchasing a new phone, you may be eligible to get discounts on your purchase or your monthly service
charges by choosing from one of many discount programs.
• Discount programs come in a variety of different options and will be setup depending on the phone you
purchase, the way you purchase your phone and the way in which the discount program is arranged.
Actual Cost of Device
(MSRP)
Amount You Pay
at Sign-up
1st Month
2nd Month though
End of Installment Plan
Monthly, Post
Installment Plan
English
All at
Once
Discount
Discount
Discount
Monthly
Usage
Monthly
Usage
Monthly
Usage
Discount
Discount
Installment Installment
Installment Installment
None
Installment Installment
Installment Installment
Installment Installment
Monthly
Usage
Installment
Installment Installment
Installment
Installment
Plan
Discount
Monthly
Usage
Monthly
Usage
Your monthly rate and mobile phone installment amount may vary according to the savings program selected.
Enroll in this plan to receive basic monthly rate discounts along with additional savings for a period of up
to 36 months. Basic rate discounts become permanent after three years of continued use and can total
as much as 1,227,600 in savings.
Rate
Plan
Rate Discount
Base Rate
(Per month)
Total Service Discount
(Per month)
1st
Year
2nd
Year
3rd
Year
After
3 Years
When Used for 2 When Used for 2
Years
Years
i-Slim
37,400
13,200
15,400
17,600
5,500
343,200
554,400
i-Light/Talk
48,400
16,500
18,700
20,900
8,800
422,400
673,200
i-Value
59,400
18,700
20,900
23,100
11,000
475,200
752,400
i-Medium
70,400
22,000
24,200
26,400
14,300
554,400
871,200
i-Special
85,800
25,300
27,500
29,700
17,600
633,600
990,000
i-Premium
103,400
31,900
34,100
36,300
24,200
792,000
1,227,600
(
VAT included )
Notes
Device discounts apply to a standard 24-month contract. A device discount penalty is calculated as the amount of device discount x [(contracted
days – days used)/contracted days].
Customers enrolling in the Smart Sponsor plan receive monthly basic rate discounts and additional discounts for a period of up to 36 months. The
rate plan must be selected from a designated set of rate plans. Service discounts are not provided when a customer changes to a rate plan outside
the designated set.
Promotional discounts and device discounts may be changed without prior notice according to company policy.
Tiếng
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Smart Sponsor
10
Mobile
LTE Sponsor
Sign up with LTE sponsor and receive a monthly discount for the duration of your contract period.
Rate
Plan
Base Rate
Total Service Discount
Rate Discount
(Per month)
When Used for
24 Months
(Per month)
When Used for
30 Months
English
Everyone Olleh! 35
38,500
2,750
,700
231,000
Everyone Olleh! 45
49,500
7,700
12,100
363,000
Everyone Olleh! 55
60,500
11,000
15,400
462,000
Completely Unlimited 67
73,700
13,200
17,600
528,000
Completely Unlimited 77
84,700
15,400
19,800
594,000
Completely Unlimited 97
106,700
17,600
22,000
660,000
Completely Unlimited 129
141,900
28,600
33,000
990,000
(
VAT included )
Notes
Discounts are offered during the period of contracted usage for specified rate plans.
If the service is discontinued during the contract period, or the rate plan is switched to one ineligible for LTE Sponsor, discounts will be discontinued and
a discount return fee will apply. The discount return fee is calculated as follows:
Discount return fee = Total of (Discounts received for each discount period) X (Return percentage for each respective discount period)
A separate mobile phone discount may be applied to 24 month contracts. If service is discontinued before the end of the contract, the return fee is
calculated as follows: Return fee = Total Discount X ( Remaining days on contract / Days in contract period )
Installment and mobile phone discounts may be changed without prior notice, according to company policy.
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11
SIMple Saver
Save up to 18% monthly with a 1-year contract, or up to 33% monthly with a 2-year contract with SIMple Saver!
[ 3G ]
Rate
Plan
[ LTE ]
Base
Rate
(Per month)
Rate Plan Discount
Rate
Plan
Over 1 Year Over 2 Years
(Per month)
Base
Rate
(Per month)
(Per month)
Rate Plan Discount
Over 1
Year
Over 2
Years
(Per month) (Per month)
i-Slim
37,400
5,500
14,300
i-Light/Talk
48,400
8,800
17,600
i-Value
59,400
11,000
19,800
i-Medium
70,400
14,300
23,100
i-Special
85,800
17,600
26,400
i-Premium
103,400
24,200
33,000
Everyone Olleh! 35 (LTE)
38,500
2,750
,700
Everyone Olleh! 45 (LTE)
49,500
7,700
12,100
Everyone Olleh! 55 (LTE)
60,500
11,000
15,400
Completely Unlimited 67
73,700
12,000
16,000
Completely Unlimited 77
84,700
14,000
18,000
Completely Unlimited 97
106,700
16,000
20,000
Completely Unlimited 129
141,900
26,000
30,000
(
Notes
Discounts are offered during the period of contracted usage for specified rate plans.
A separate mobile phone discount may be applied to 24 month contracts. If service is discontinued before the end of the contract,
the return fee is calculated as follows: Return fee = Total Discount X ( Remaining days on contract / Days in contract period )
Installment and mobile phone discounts may be changed without prior notice, according to company policy.
VAT included )
Mobile
Roaming
How to Use
• Roaming Customer Service Center Number
From within Korea: 1588-0608
From outside of Korea: +82-2-2190-0901
English
• Most of the mobile phones currently on the market allow roaming without any particular setting
requirements. However, before traveling outside of Korea, it is a good idea to check which regions are
supported with your particular mobile phone model, as well as the availability of value-added services.
Contact the Roaming Customer Center (1588-0608, then press 5) prior to your departure for more
information.
• Rates for phone calls, text messages and data usage vary by country. Be sure to check with the Roaming
Customer Service Center on these rates before your departure. All SMS, LMS, and MMS messages
received overseas are free of charge.
Data Roaming
• The “Data Roaming Unlimited” service gives customers unlimited data roaming in 13 countries for 10,000 a day.
Apply for this service by calling the Roaming Customer Service Center or enroll at the Airport Roaming Center.
International Calling
001 Mobile Power Rate Plan
Rate
Calls to
Countries
Landline &
Mobile Phones
U.S., China, Canada, Hong Kong, Thailand, Singapore
18
Landline Phones
U.S., China, Canada, Hong Kong, Thailand, Singapore, Japan, United Kingdom,
France, Germany, Italy, Netherlands, Sweden, Switzerland, Spain, Greece,
Norway, Denmark, Austria, Portugal
18
(Per 10 seconds)
00345 Special Saver Rate Plan
• Save even more with 00345, a rate plan that is charged by the second.
Calls to
Rate
Countries
Landline &
Mobile Phones
(Per 10 seconds)
China
1
United States, Vietnam
2
VAT not included. For further details, visit http://www.olleh.com.
How to Use
• Ex.: When calling a U.S. phone number (503) 867-5309:
001
00345
Tiếng
Việt
• Enroll quickly and easily over the phone by calling 1577-0001. You will also be provided with free SMS
alerts that allow immediate verification of usage. (Monthly service charge is 1,000 won.)
1 (U.S.)
503
867-5309
Country Code
Area Code
Phone Number
Call
12
4G WiBro
olleh 4G Wibro
Increased data speeds and even lower monthly rates!
Get data speeds many times faster than standard 3G to your devices with WiBro!
Subscription Requirements
Visa Period
English
At least 1 day must be left on your visa in order to subscribe for olleh mobile services.
Necessary Documents
• Foreign Nationals:
• Overseas Koreans:
New Certificate of Alien Registration
or Passport
New Certification of Domestic Residence
Report or Passport
• Diplomatic Personnel:
• United States Forces Korea:
New Certificate of Alien Registration
or Passport
USFK identification
"New Certificate of Alien Registration" and "New Certification of Domestic Resident Report" refer to those issued after May 2011.
Method of Payment
Tiếng
Việt
13
If you signed up with a New Certificate
of Alien Registration or Passport
Payments can be made with a Korean Check/Credit card,
or by automatic debit from your Korean bank account.
If you signed up with USFK identification
Payments can be made with a Korean Check/Credit card
For issues with your service or questions about billing, please call us at 1583 or 02-2190-1180.
Changing or Cancelling Services
• In the event that you wish to change or terminate your service, please bring your identification to a
local kt plaza or official kt authorized retailer.
4G Wibro Rate Plans
Base Rate
Rate Plan
Base Rate
New Standard 10G
11,000
New Standard 20G
22,000
(Per month)
Discount
After Discount
11,000
5,000
Contract
Period
Usage
Outside of
Plan (Per MB)
Included
Features
None
17,000
New Standard 30G
33,000
10,000
23,000
New Standard 50G
44,000
15,000
29,000
Optional
24-month
contract
olleh WiFi
Multi
11
(
Notes
When changing from a contracted plan to a non-contracted plan, any discounts given will be canceled and must be returned.
Although the data offered for the "New Standard" rate plan and the previously offered "Standard" rate plan are the same, the pricing may differ.
VAT included )
olleh WiFi
4G Wibro + Mobile Phone Combined Rate Plan
Base Rate
Rate Plan
Base Rate
(Per month)
Discount
After Discount
Combi 10G
10,000
5,000
5,000
Combi 30G
20,000
10,000
10,000
Contract
Period
24-month
contract
Usage
One-Time
Outside of Activation
Plan (Per MB)
Fee
11
10,000
(
VAT included )
Notes
The Combi rate plan can only be used with the following mobile phone plans: LTE [All Plans], 3G [i-Type, iPhone Lifetime, Custom, Data Lifetime, Style Safety Data, "AL" Smart]
English
In order to use the Combi rate plan, the account holder of the mobile phone and the WiBro plan must be the same.
olleh WiFi
Inexpensive and convenient WiFi, where and when you need it. Use olleh WiFi at any of over 100,000+ olleh WiFi
zones nationwide, available in coffee shops, theaters, airports, college campuses, and more!
olleh WiFi Flash
Using olleh WiFi Flash
Purchase through the olleh WiFi welcome page
1. Connect to any unsecured (without a lock icon) network labeled "olleh WiFi".
2. Open the web browser on your device and click on "Purchase ID".
Service Fee
olleh WiFi Flash - 1 Hour
1,100
olleh WiFi Flash - 1 Day
3,300
4. Use the ID/password provided to you to access olleh WiFi!
Included Data
Unlimited
(
14
VAT included )
olleh WiFi Prepaid Vouchers
How to Get Prepaid Vouchers
1. Purchase a prepaid voucher at an olleh plaza, kt retailer, and
convenience stores nationwide (GS25, Buy the Way, 7-11, MiniStop)
2. Take note of the PIN, printed on the receipt.
3. Connect to any unsecured (without a lock icon) network labeled "olleh WiFi".
Service Name
Service Fee
olleh WiFi - 1 Hour Usage Voucher
1,100
olleh WiFi - 1 Day Usage Voucher
3,300
4. Open the web browser on your device, and select
"Activate PIN"
5. Input the 12-digit PIN, and enjoy olleh WiFi!
Included Data
Unlimited
(
VAT included )
Notes
Due ot the nature of public WiFi networks, some security risks may exist in the transmission of data. As all duty and responsibility of security for use of wireless networks falls on the
user, we strongly recommend the use of network security software and/or services as necessary.
Once purchased, no refunds can be processed for olleh WiFi services.
Tiếng
Việt
Service Name
3. Complete your purchase with either mobile phone
payment or with a credit card.
Internet, Home Phone, TV
Internet, Home Phone, TV
Subscription Requirements
Visa Period
At least 1 day must be left on your visa in order to subscribe for olleh mobile services.
English
Necessary Documents
• Foreign Nationals:
• Overseas Koreans:
Certificate of Alien Registration
or Passport
Certification of Domestic Residence
Report or Passport
• Diplomatic Personnel:
• United States Forces Korea:
Diplomatic indentification or
diplomatic/offical passport
USFK identification, Certificate of Alien
Registration or Passport
In the event that a subscriber wishes a representative to process subscription for them, the representative must visit a KT plaza with the necessary documents in person.
Billing
Tiếng
Việt
15
Billing Statements
Billing statements are processed and mailed between the 11th and 15th of every month.
Payment Due Date
Payments are due on the 21st, 25th, or 27th every month. This date can also be set by the subscriber.
Payment Methods
Payments can be made via automatic payment using a Korean bank account, or a Korean check/credit card.
For issues with your service or questions about billing, please call us at 1588-8448.
Changing or Cancelling Services
In the event that you wish to change, terminate, or schedule termination of your service, please bring your
identification to a local kt plaza or official kt authorized retailer, or call our customer service center ( 1588-8448).
You will be notified by SMS, email, or telephone, when your service termination request has been received, and
completed.
Internet
Blazing fast internet at up to 100 Mbps! Enjoy HD video, music, and online gaming, and download
large files in no time.
Package Name
Monthly Service Fee
Internet Light (50 Mbps)
28,050
Internet Special (100 Mbps)
31,680
One Time Setup Fee
33,000
(
VAT included )
Notes
Subscribers who contract internet service for at least 1-year may have their one time setup fee waived. However, if the service is canceled within the first year, the setup fee will
be charged.
Internet, Home Phone, TV
Internet Phone
Lower calling rates, and superior call quality! Make local and long distance calls at the same rate, and talk longer
with lower international calls and calls to mobile phones.
Package
Monthly
Service
Fee
Domestic Calling
Standard
Calls
(Per 3 Minutes)
Internet Phone
2,200
International
Calling
To Mobile
Phones
To select countries*
(Per 1 Minute)
(Per 10 Seconds)
42.9
14.3
Send
SMS
(Per message)
55
One-Time Service
Service Relocation
Activation
Fee
Fee
16.5
11,000
VAT included )
Notes
"International Calling to select countries" refers to calls to land lines in the U.S.A., Canada, Austrailia, England, Germany, Japan, China, Hong Kong and Singapore.
English
(
11,000
Subscribers who contract internet service for at least 1-year may have their one time setup fee waived. However, if the service is canceled within the first year, the setup fee will be charged.
Home Phone
Olleh Home Phone services boasts clear, reliable call quality. Home Phone service is usable even in the event of a
power outage, and also supports accurate caller location, in case of an emergency.
Package
Monthly
Service Fee
Domestic Calling
In-city
(Per 3 Minutes)
Home Phone
3,300 ~
5,720
42.9
Long
Distance
To Mobile
Phones
(Per 10 Seconds)
(Per 10 Seconds)
15.95
15.95
One-Time
Service
Activation
Fee
Service
Relocation
Fee
60,000
14,000
VAT included )
Notes
Once a subscription application has been received, a technician will visit the site of installation to connect and provision service.
Tiếng
Việt
(
Please be sure to have a home phone ready for connection.
16
olleh TV Skylife
The most channels, and HD pictures 5 times clearer than standard TV broadcasts.
Choose what you want to watch, when you want to watch it, with olleh TV Skylife!
Package
Service Details
Video
TV
On-demand Channels
olleh TV Skylife
Premium
olleh TV Skylife
Standard
olleh TV Skylife
Economy
Over
130,000
episodes of
content
HD
Channels
Over 200
Over 90
Over 180
Over 80
Over 140
Over 60
Monthly
Service Fee
TV
App Store No Contract 3-Year Contract
Yes
33,000
22,000
27,500
16,500
22,000
13,200
3-Year Contract is based on subscription of 'olleh set Home' , VAT Included
Notes
A one-time subscription setup fee of 38,500 won (includes VAT) applies to new subscriptions. (Subscription fee may be waived in cases of a 3-year contract.)
A one-time relocation fee of 38,500 (in-district "gu", includes VAT) or 11,000 won (outside of district "gu", includes VAT) may apply to service relocations.
Smart Home
Smart Home
Subscription Requirements
Visa Period
At least 1 day must be left on your visa in order to subscribe for olleh mobile services.
Necessary Documents
English
• Foreign Nationals:
Certificate of Alien Registration
or Passport
• Diplomatic Personnel:
• Overseas Koreans:
Certification of Domestic Residence
Report or Passport
• United States Forces Korea:
Diplomatic indentification or
diplomatic/offical passport
USFK identification, Certificate of Alien
Registration or Passport
In the event that a subscriber wishes a representative to process subscription for them, the representative must visit a KT plaza with the necessary documents in person.
Billing
Payment Methods
Payments can be made via automatic payment using a Korean bank account, or a Korean check/credit card.
For issues with your service or questions about billing, please call us at 1588-8448.
Changing or Cancelling Services
Tiếng
Việt
In the event that you wish to change or terminate your service, please bring your identification to a
local kt plaza or official kt authorized retailer.
Smart Home Pad
17
A smarter lifestyle for a smarter you! Make life more convenient with the lifestyle information you need
delivered to you via the pre-installed apps on the Smart Home Pad.
Package
Monthly Service Fee
2-Year
Contract
3-Year
Contract
Smart Home Basic
7,150
4,950
Smart Home 130
14,300
12,100
Smart Home 170
18,700
16,500
Smart Home 210
23,100
20,900
In-network
Calling
Included Features
3,000 mins
Life Jockey, olleh TV Now
(Landlines only)
3,000 mins
(Landlines & Mobiles)
Additional
WiBro
Package
Life Jockey, olleh TV Now, olleh WiFi Single
5,500
3,000 mins
Life Jockey, olleh TV Now, olleh WiFi Single, 300 Messages
(Landlines & Mobiles)
3,000 mins
(Landlines & Mobiles)
Life Jockey, olleh TV Now, olleh WiFi Single, 300 Messages
(
VAT included )
Notes
The cost of the device is separate from the service charge, and may include a discount based on package and contract length. The device itself can be purchased upfront for
456,500 won (includes VAT).
Smart Home Pad cannot be purchased separately without service.
If the service is terminated before the end of the contract period, any discounts given must be returned.
The service charges listed above are based on use of olleh internet. Use with other internet services require a 2,000 won per month fee.
If combined with olleh home internet, "Home Hub Special" service is offered free of charge. Otherwise, the "Home Hub Special" service requires a 3,000 won per month service
charge.
When the WiBro option is added, the device rental and service fee are charged, as well as an 10,000 won activation fee.
Smart Home
Smart Home Phone HD
HD voice quality, and HD home monitoring, and even TV and music!
Package
Monthly Service Fee
3-Year
Contract
Smart Home Basic
7,150
4,950
Smart Home 130
14,300
12,100
Smart Home 170
18,700
16,500
Smart Home 210
23,100
20,900
Included Features
3,000 mins
Life Jockey, olleh TV Now
(Landlines only)
3,000 mins
(Landlines & Mobiles)
Additional
WiBro
Package
Life Jockey, olleh TV Now, olleh WiFi Single
5,500
3,000 mins
Life Jockey, olleh TV Now, olleh WiFi Single, 300 Messages
(Landlines & Mobiles)
3,000 mins
(Landlines & Mobiles)
English
2-Year
Contract
In-network
Calling
Life Jockey, olleh TV Now, olleh WiFi Single, 300 Messages
(
VAT included )
Notes
The cost of the device is separate from the service charge, and may include a discount based on package and contract length. The device itself can be purchased upfront for
456,500 won (includes VAT).
Smart Home Phone cannot be purchased separately without service.
If the service is terminated before the end of the contract period, any discounts given must be returned.
The service charges listed above are based on use of olleh internet. Use with other internet services require a 2,000 won per month fee.
If combined with olleh home internet, "Home Hub Special" service is offered free of charge. Otherwise, the "Home Hub Special" service requires a 3,000 won per month service
charge.
When the WiBro option is added, the device rental and service fee are charged, as well as an 10,000 won activation fee.
Learning becomes fun with KiBot 2! KiBot comes loaded with various educational content for preschool and elementary school students.
Contract Period
Monthly Service Fee
Total Monthly
Service Fee
749,100 1 Time
27,500
27,500
12 Months
63,800 Per month
22,000
85,800
24 Months
31,900 Per month
16,500
48,400
36 Months
19,333 Per month
13,200
34,466
No-contract
Installment
Program
(Contract)
Device Package
(
VAT included )
Notes
The monthly service fee includes 100 minutes of voice and video calling, and caller ID.
Unlimited in network calling is provided to 2 preset numbers, within the KT network.
KiBot cannot be purchased separately without service.
The service charges listed above are based on use of olleh internet. Use with other internet services require a 2,000 won per month fee.
If the service is terminated before the end of the contract period, any discounts given must be returned.
In case of defects, a replacement device will be provided within 14 days of purchase. After 14 days, the device must be taken to iRiver technical support for after service.
Tiếng
Việt
KiBot 2
18
olleh club
olleh club
kt offers special customer service that goes a step beyond previous membership and mileage services.
kt’s olleh club brings together previously separate membership, mileage, and landline service points into
a “star” system which provides a wide range of benefits. Customers can also receive discounts at partner
stores and savings when purchasing kt products, mobile phones, and Gifti SHOW products.
Eligibility
English
• Any kt customer who has received an Alien Registration Number is eligible to receive an olleh club card, with
the exception of corporate accounts. Diplomatic personnel and USFK members must apply for and be issued
an Alien Registration Card in order to apply for olleh club.
Ways to apply for olleh club
• Customer Service Center
– Call our customer service center b1583 to apply.
• Visit a kt retailer
– Stop by your nearest kt retailer to apply.
Tiếng
Việt
19
• Mobile Customer Service Center (Korean only)
– Feature Phones:
– Smartphones:
82 + olleh button (SHOW/MagicN on older mobile phone models)
olleh club/Benefits
Customer Center App
olleh club/Benefits
• Online (Korean only)
– Apply for olleh club membership online at (http://www.olleh.com).
Olleh Club Membership Benefits
• Olleh Club can be used with partered restaurants, convenience stores, theathers and other retailers.
For more details about the places where olleh club is accepted and the star system, please visit the olleh
homepage (http://www.olleh.com) or the Expat Blog (http://ktexpatblog.com).
Customer Service
Customer Support
Device Technical Support
Repairs and technical support must be done through the device manufacturer. Contact the manufacturer
to locate the service center nearest you.
Telephone Number
Homepage
Apple
1544-2662
http://www.apple.com
Anycall (Samsung)
1588-3366
http://kr.samsungmobile.com
Cyon (LG)
1544-7777, 1588-7777
http://lgservice.co.kr
Dell
(080) 200-3800
http://supportapj.dell.com
HTC (Sanbo)
1588-3220
http://www.htc.com
Sky
1588-9111
http://www.skyservice.co.kr
EVER / kt Tech
1588-5729
http://www.kttech.co.kr
English
Manufacturer
Customer Service Channels
Customer Service Center
Internet, Home Phone, TV, Smart Home
Mobile Phones, WiBro
1588-8448
Hours
Languages
Hours
Languages
Monday-Friday (9:00 AM~6:00 PM)
English, Mandarin Chinese, Japanese, Korean
Tiếng
Việt
1583 (Toll-free from a kt mobile phone)
(02) 2190-1180
Monday-Friday (9:00 AM~6:00 PM)
English, Korean
Was your phone lost/stolen?
Please report a lost or stolen mobile phone through the following numbers when the Customer
Service Center is closed.
From within Korea:
From outside of Korea:
(02) 2190-0901 (Korean-language support only)
+82-2-2190-0901 (Korean-language support only)
Expat Blog http://ktexpatblog.com
The official kt blog for our international customers.
Get access to detailed information about kt mobile services and receive friendly guidance
on registration and use.
Expat Twitter @olleh_expats
This is kt’s official Twitter account to stay in touch with our international customers.
Follow us on Twitter to get the latest news and information from kt in real time.
20
kt Global Stores
kt Global Stores
Perhaps Korean isn't your strongest language, and you'd rather talk to someone in your own language. Visit one of kt's
Global Stores, where you can get service in other languages, such as English, Chinese, Japanese, and even German!
Whether you are looking to subscribe to a new line of service, or get help with the service you already have, consultants who
speak a variety of foreign languages are available to help you.
Seoul
English
Tiếng
Việt
21
Gangnam
824-21Yeoksam-dong, Gangnam-gu, Seoul
(02) 558-5115
Korean, English
Gwanghwamun
100 Sejong-no, Jongro-gu, Seoul
(02) 733-0285
Korean, English
Hongik Univ.
162-13 Dongkyo-dong, Mapo-gu, Seoul
(02) 322-4664
Korean, English, Chinese
Itaewon
736-11 Hannam-dong,Yongsan-gu, Seoul
(02) 793-9010
Korean, English, Japanese
Jongno
6-3 Gwancheol-dong, Jongno-gu, Seoul
(02) 735-9010
Korean, English, German
Urdu
Euljiro
199-9 Euljiro 2-ga, Jung-gu, Seoul
(02) 318-4211
Korean, Chinese
Kyunghee Univ.
31-1 Hoegi-dong, Dongdaemun-gu, Seoul
(02) 3295-5806
Korean, Chinese
Noksapyeong
34-4 Itaewon-dong,Yongsan-gu, Seoul
(02) 790-9195
Korean, English, Chinese
Guro
136-15 Guro-dong, Guro-gu, Seoul
(02) 865-1991
Korean, Chinese
Ansan
794-9 Wongok-dong, Danwon-gu, Ansan, Gyeonggi Province
(031) 495-1535
Korean, Chinese
Dongducheon
365-4 Bosan-dong, Dongducheon, Gyeonggi Province
(031) 865-9195
Korean, English
Hwaseong
81 Pyeong-ri, Hyangnam-eup, Hwaseong, Gyeonggi Province
(031) 354-0090
Korean, Chinese
Dongseongno
90-1 Dongseongno 3-ga, Jung-gu, Daegu
(053) 431-0130
Korean, English
Keimyung Univ.
1723-17 Shindang-dong, Dalseo-gu, Daegu
(053) 587-1016
Korean, Chinese
Gungdong
407-2 Gung-dong,Yuseong-gu, Daejeon
(042) 826-0789
Korean, English
Chungnam Univ.
396 Gung-dong,Yuseong-gu, Daejeon
(042) 825-2082
Korean, Chinese
Gyeonggi
Daegu
Daejeon
In an effort to better serve you, we are currently in the process of opening new kt Global Stores.
Visit http://www.olleh.com, or http://ktexpatblog.com to find the most recent list of kt Global Stores.
kt
kt
WiBro (Mobile WiMax
)
Just stopping by?
Stay connected with one of kt’s quick and easy short-term rental services.
Pick up a mobile phone or a WiBro device (Mobile WiMax Hotspot) to use during your stay from
any of kt’s Airport Roaming Centers, located inside most major domestic airports.
韓国に短期滞在のご予定ですか？
ktの便利な短期レンタルサービスはいかがですか。
主要空港のktローミングセンターにて携帯電話とWiBro (Mobile WiMaxルーター)をレンタルすると、
滞在期間中、通信サービスをお手軽にご利用いただけます。
您想短期访问韩国吗？
请您来体验一下kt短期出租服务。在位于主要机场的kt漫游中心可租借手机及
WiBro (Mobile WiMax路由器) 您在逗留期间内可以享受无线通信服务，自由自在。
Bạn đến thăm Hàn Quốc ngắn hạn?
Hãy sử dụng dịch vụ cho mượn điện thoại ngắn hạn dễ dàng của hãng KT.
Bạn có thể mượn điện thoại di động và WiBro (Mobile WiMax) tại trung tâm Roming của hãng KT
tại sân bay, bạn có thể sử dụng dịch vụ viễn thông thoải mái trong thời gian tạm trú.
Incheon International Airport
Gate 6 7 02:00 - 22:00
仁川国際空港
Gate 10 11 24 Hours / 24時 / 24时 / 24
仁川国际机场
Sân bay quốc tế Incheon
Gate 25, 29 07:00 - 21:00
Gate E F 06:00 - 22:00
Gimpo International Airport
金浦国際空港
金浦国际机场
Sân bay quốc tế Gimpo 07:00 - 21:00
Gimhae International Airport
金海国際空港
金海国际机场
Sân bay quốc tế Gimhae 06:00 - 22:00
COEX Airport Terminal
COEX都心空港ターミナル
COEX城市航空港
Chi nhánh sân bay trung tâm thành phố COEX 07:00 - 21:00
본 책자는 2013년 6월 기준으로 제작되었으며 제공하는 서비스 및 내용은 예고 없이 변경될 수 있습니다.
This booklet was published in June 2013. The services and information contained within may be subject to change without notice.
本宣传册以 2013 年 6月为准制作而成，其中的服务和内容可能会在没有事前通知的情况下稍作变动，尽情谅解。
本冊子は 2013 年 6月を基準に制作しており、サービスおよび内容は予告なしに変更される可能性があります。
외국인 고객센터
외국인 블로그
외국인 트위터
Customer Service Center
外国人客服中心
Expat Blog
外国人博客
Expat Twitter
外国人推特
外国人顧客センター
外国人ブログ
外国人ツイッター
mobile services | 1583 or (02)2190-1180
home services | 1588-8448
www.ktexpatblog.com
@olleh_expats