STU DENT QUICK S TART G U I D E
CONTENTS
2 GETTING STARTED
3 How do I purchase access?
4 How do I register and enroll in my teacher’s course?
5 Logging in as a return user
6 Which of my devices can I use to access Norton Smartwork?
7 Which browsers should I use to access Norton Smartwork?
8 Your course homepage
9 How do I access the ebook?
10 How will I be graded?
11 How do I navigate a Norton Smartwork question?
12 The magic button—“Record My Grade”
13 SUPPORT
14 Where do I go when I have tech support issues?
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G E T T ING STARTED
2 WWNORTON.COM/NSW
GETTING STARTED
How do I purchase
access?
You can purchase access to Norton
Smartwork in three ways:
1. Every new copy of a Norton textbook
supported by Norton Smartwork includes a
Norton Smartwork access code.
2. If your professor has requested it, Norton
Smartwork access codes will be available for
purchase at your campus bookstore.
ABCD-1234
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3. Buy access online at
wwnorton.com/nsw/buy.
GETTING STARTED
How do I register
and enroll in my
teacher’s course?
Want printed instructions? Click on the
handout below.
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Student Registration
MY ENROLLMENT KEY IS:
wwnorton.com/nsw/enroll
Note: If registering using an access code included with your textbook, follow the steps below. If you
bought Norton Smartwork access online, just sign-in at wwnorton.com/nsw, click on the link in the
confirmation email from Norton, and enter your course enrollment key.
1. Visit wwnorton.com/nsw/enroll.
Watch this how-to video on student
registration.
2. Choose your textbook.
3. Choose your school, instructor, and course section and then click “Save and Continue.”
4. If you already have a Norton
account, sign in using your email
address and password. If not, click
the “Create” link to create a new
account and fill out all fields.
5. If you have a Norton Smartwork
access code, enter it now. If not,
enroll in Norton Smartwork by
selecting two week trial access.
You can buy access at any time
once you enter your course.
6. We’ll send you a confirmation email. When you click on the link in the confirmation email,
you’ll be directed back to your Norton account. Click ENTER to access Norton Smartwork.
7. To join your instructor’s course, enter the enrollment key provided by your instructor in the
ENROLL ME field on the right side of the page.
Having problems? Watch how-to videos at wwnorton.com/nsw or visit the Norton help desk: wwnpag.es/NSWHELP.
W. W. Norton & Company, Inc. • Independent and Employee-owned
wwnorton.com/college • Contact your local Norton representative at wwnorton.com/college/contact
4 WWNORTON.COM/NSW
GETTING STARTED
Logging in as a
return user
1. Visit wwnorton.com/nsw.
2. Enter your username and password.
3. You’ll be redirected to your Norton
Smartwork account. Click or tap ENTER to
access your course.
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GETTING STARTED
Which of my devices
can I use to access
Norton Smartwork?
Norton Smartwork works on all devices,
including tablets and phones, but does require
an Internet connection.
Which device do you feel like working on
today?
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GETTING STARTED
Which browsers should
I use to access Norton
Smartwork?
Norton Smartwork is accessible on any
modern browser, including the browsers and
versions below:
22Internet
22Firefox
(PC, Mac, Android) 11
22Chrome
22Safari
Explorer 10
(PC, Mac, mobile) 16
(Mac, iOS) 6
22Opera
(PC, mobile) 12.10
Which browser should you use? Any of the
popular browers work, as long as you’re using
an up-to-date version.
GETTING STARTED
Your course homepage
Access your grades from the
administration menu on the left.
Having problems?
Contact tech support
directly from the
course homepage.
Norton Smartwork
access comes with
an ebook. Access your
ebook from the
My Ebook block on
the right.
To start a homework assignment, simply click on it.
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GETTING STARTED
How do I access the
ebook?
While working in Norton Smartwork,
accessing your ebook requires no additional
log-in. Your ebook is available from the My
Ebook block of the course homepage and from
every Norton Smartwork question.
Want to enable offline reading?
1. Click on any ebook link in Norton Smartwork.
2. A new browser tab will launch. If it doesn’t
launch, ensure pop-ups are enabled in your
browser.
3. Register for a Bookshelf account or sign in
using your existing Bookshelf ID.
4. Visit vitalsource.com/download and
download the Bookshelf app for your device.
5. Open the Bookshelf app and sign in using
your new Bookshelf account credentials.
6. Click on your textbook and select Download.
7. You should now be able to read your
textbook within the Bookshelf app even when
you are offline.
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Note: Don’t want to register now? You can
register at any time by clicking on the “finish
configuring your account” link at the top of your Ebook.
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For ebook support, visit
support.vitalsource.com.
GETTING STARTED
How will I be graded?
Before starting an assignment, you will receive a message like the one below. Pay close attention to
this message! It tells you how your work will be graded.
Due — Lists the due date.
Time limit — Defines how much
time you’ll have to complete the
assignment once you start.
Activity retakes allowed — Defines
how many attempts you’ll have to
work on an assignment.
Grading method for retakes —
Describes how your assignment
attempts will be graded.
Start Now — Click here to begin your
assignment.
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GETTING STARTED
How do I navigate a Norton Smartwork question?
Navigate between questions using the
Next/Previous buttons or the question
navigation bar at the top of the page.
If you get a question wrong
and your professor has allowed
multiple attempts, a Try Again
button will appear.
Many Norton Smartwork questions
have hints. Be sure to click on them
if you need a little extra help!
After you answer a question,
be sure to click Save and Check
Answer.
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GETTING STARTED
The magic button—
“Record My Grade”
You want to receive credit for your homework, right?
To submit your work and record a grade in
Norton Smartwork, you need to do two things:
1. Click Save and Check Answer after
answering every question in your assignment.
2. After you click Save and Check Answer for
every question, the Record My Grade button
at the bottom of the page will become live. You
MUST click this button to submit your work.
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S UPPORT
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SUPPORT
Where do I go
when I have tech
support issues?
When you have tech support issues, come to
the Norton help desk.
Need tech support?
Visit wwnpag.es/nswhelp or click on the
directions below.
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The Norton Help Desk
Having a tech support issue? Visit the Norton help desk.
Through the help desk, Norton Smartwork users can:
• Submit a Norton Smartwork help desk ticket and expect a prompt reply.
• Chat online with a member of the help desk staff.
wwnpag.es/nswhelp
• Browse a list of help desk frequently asked questions.
Submitting a help desk ticket:
1. Visit the help desk homepage at
http://wwnpag.es/NSWHELP.
2. Browse the list of frequently asked questions.
3. If you still need help, click on “Submit a Norton
Smartwork Help support request” at the top of the
page.
4. Complete the help request form with as much
detail as possible.
5. After you submit your request, you’ll be given
a tracking number to monitor the progress of your
request. You’ll also be given the option of chatting
with one of our help desk staff members online.
Want to talk to someone? Live chat is available Monday through Saturday (10:00 am to 10:00 pm EST)
and on Sundays (12:00 pm to 12:00 am EST).
W. W. Norton & Company, Inc. • Independent and Employee-owned
wwnorton.com/college • Contact your local Norton representative at wwnorton.com/college/contact
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W W N O RTO N. CO M
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