MGMT 105-DE Introduction to Business Class Days Class Hours Class Location Instructor Online Online Online Professor David Desplaces but call me “Prof. D” Office Location: 309 Tate Center, 5 Liberty Street Email: desplacesd@cofc.edu Office Hours Office Phone: Fax Number: 843-953-6446 843-953-5697 by appointment Course Description Required Sum2013 This course is for all students of the college who are interested in a survey of the activities that occur in a business institution. The various types and forms of business organizations will be presented and analyzed with special emphasis on the role of the business enterprise in society. Business school majors who have completed or are concurrently enrolled in a 300- or 400-level business, international business, economics or accounting course may not receive credit for this course. This course will not be applied toward the GPA in business, international business, economics or accounting. Business: Changing World. (9thth ed.) by Ferrell (McGraw-Hill) Connect (McGraw-Hill) BizCafe simulation (see online) Supplemental Readings or materials distributed on OAKS Course Learning Objectives: • To provide the student with a basic understanding of the operation, activities and the environment of contemporary business institutions. • To assist the student to appreciate the role of business, and manner in which business affects our lives. • To develop a student’s ability to write and present • To give students a feeling for the real world of business, the importance, the practical nature and excitement of business operations. • To present and discuss career business opportunities. SOBE Learning Goals This course directly addresses the four Learning Goals established by the School of Business and Economics: COMMUNICATION SKILLS: Students will demonstrate the ability, via both written and spoken word, to effectively present, critique, and defend ideas in a cogent, persuasive manner. QUANTITATIVE FLUENCY: Students will demonstrate competency in logical reasoning and data analysis skills. GLOBAL AND CIVIC RESPONSIBILITY: Students will be able to identify and define social, ethical, environmental and economic challenges at local, national and international levels. Students will also be able to integrate knowledge and skills in addressing these issues. INTELLECTUAL INNOVATION AND CREATIVITY: Students will be able to demonstrate their resourcefulness and originality in addressing extemporaneous problems. SYNTHESIS: Students will demonstrate the ability to integrate knowledge from multiple disciplines incorporating learning from both classroom and non-classroom settings in the completion of complex and comprehensive tasks. Department statement of excellence The Department of Management & Entrepreneurship believes organizations have an obligation to optimize the “Triple Bottom Line;” that is, to achieve financial, ecological, and social objectives in increasingly competitive global markets. As teachers, we seek to prepare our students to be global citizens who will think and act systemically regarding the multiple purposes of creating and managing organizations in this responsible way. Through our faculty service we reach out to the greater community, creating business relationships and partnerships. We serve as a resource to international, national, regional and local organizations. The faculty take pride in the fact that their research represents a variety of disciplinary perspectives. E-mail Business Etiquette Do not abandon business etiquette in your use of e-mail! I will not respond to e-mails if you do not follow the below guidelines: Business-like writing style (Dear Prof. D, sincerely etc..) Be concise and to the point. E-mail alias so recipient sees your full name, or your full name with @cofc.edu, in his/her e-mail in-box. Subject line meaningful to recipient (consider identifying your class MGMT 105) Content clear states the purpose of the e-mail including any action to be taken from the professor. Clear signature block with your full name, postal mailing address and return e-mail address (obviously there is no handwritten signature, nor do I require a digital signature). Be careful about including quotations and sayings in your signature block. Obviously don't include anything that has potential to be offensive or misunderstood. Think about the impression your message sends to someone who doesn't know you, and be judicious. Classroom Format: The material will be conveyed through a combination of reading assignments, limited lectures, online discussions, movies, case analyses and structured individual assignments. All assigned readings, exercises, videos, and cases should be viewed or read prior to the completing each module. All students are expected to have access to their account on Oaks and are responsible for keeping their e-mail account active. Course materials and links to each modules will be placed there and you should regularly check-in for announcements and updates. Make sure you update your Oaks profile to reflect your active e-mail account otherwise you will not get my e-mails. Virtual task groups are increasingly pervasive in all organizations today, and therefore will be the preferred experiential format for the class. As such, it is important for you to learn how to effectively participate in and to some extent manage a group virtually. You will have to plan and manage your group's activities in order to complete a high quality group project (effective) in a timely manner (efficient) according to quality and social guidelines (ethics). Expected Norms: Several norms are also important for effective teams. Responsibility is an important aspect of this class. Your most important allegiance should be to your group. More importantly attempt to adhere to your group norms. In short, act maturely by keeping them informed and treating them the way you would prefer to be treated. Then everything should go smoothly. Participation is also strongly recommended. Effective participation requires reading assignments before completing each module and making relevant comments on the discussion board. Students are responsible for accessing the on-line content. The instructor is not responsible for any loss of connection or internet service. The best way to avoid any problem is to plan ahead and complete modules before any due date to guarantee that you will not miss any deadlines. MGMT 105 - Prof. Desplaces Page 2 Another important norm is involvement. You should be involved in class discussion, and in your group. It is difficult to learn to manage passively especially in a virtual environment. You will be asked to discuss chapter cases and get involved in the discussions. Involvement is needed for them to succeed. In addition, you should view this course as an opportunity to practice making decisions in a relatively safe environment. Get involved, and more importantly take calculated risks! Final Grades: Since I am the steward of learning, my goal is for students to take charge of their individual learning. I want everyone student to do well in the course, however, you should understand what I expect of you. This syllabus serves as your contract of your learning with me. You have rights as well as responsibilities. Student’s Bill of Rights Right to a proper education/instruction Right to be treated fairly Right to question content and process Student’s Bill of Responsibility Responsible for his/her own actions Responsible for learning Treat everyone as equals Must come prepared to discussed materials in class Don’ts No cell phone, no IMing, no text messaging/e-mailing in class (such behaviors will result in you being considered absent on the day of class), no falling asleep either Grading*: Resume & Cover Letter Application of Learning (Connect) Learning Engagement Assurance of Learning (Quizzes) Simulation Simulation Reflection Course Total Percentage 10 (50 points each) 20 20 20 20 10 100 * Make-up quizzes will not be given. Term team project or assignments must also to be turned in on the date due; assignment will be marked a full letter grade down every 24 hours it is late and it will NOT be accepted 3 calendar days after the due date. Projects not turned in at all are graded as a "Zero". * Assignment due dates and instructions are available on OAKS. Course Grade Scale (Percentage – but NO ROUNDING UP) A 94-100 – Superior C 73-76.99 – Acceptable A90-93.99 – Great work C70-72.99 – Weak work B+ 87-89.99 D+ 67-69.99 – Significant concerns B 83-86.99 - Good work D 63-66.99 – Barely Acceptable Passing B80-82.99 - Below good work D60-62.99 - Near failure C+ 77-79.99 - Considerable F Failure - Below 60 weaknesses Resume and Cover Letter Each student will be expected to submit a working resume and cover letter (addressed to me stating that you are looking for an internship opportunity) which are essential to entering the business world. Depending on your field of study two internships will most likely be required by the time you graduate as well as a study abroad experience. Don’t forget that you compete against many qualified individuals. You goal is to outdo the competition. Students may request assistant from the Career Services Center or online, but all documents must be typed, original, and prepared personally by each student. Please see honor code for definition of plagiarism. MGMT 105 - Prof. Desplaces Page 3 Application of Learning Students are required to complete by the stated deadline the Assurance of Learning for each chapter. These assurance of learning are required to guarantee that you have understood the chapter content (readings) and can apply the content/elements (comprehension). The assurance of learning comes in two forms. LearnSmart concepts and case content application. The LearnSmart concepts are questions you must answer to show your understanding of the materials (selfgraded) and if you answer any of them wrong you will be asked subsequently to answer the question or related question later until you get all of them correct. You will receive 100% of you complete them by the posted deadline (no exception on the deadline). The case content application is a small case showing you can apply the content of a particular chapter to the analysis. This assurance of learning does not repeat or allow the user to go back and answer the questions so the grade is final and must also be complete the posted deadline. Learning Engagement Engagement in the course is mandatory. Participation is only meaningful if it is completed during the completion of each module. Students can not return to a module discussion board and make contributions unless it is to comment on other students’ comments or contributions. Otherwise it will not be counted as active participation. In order to foster lively and informed follow-up discussion as well as developing critical analytical skills it is necessary to be prepared for and to participate in module. This requires active discussion and active engagement all designed to promote individual and class learning. Each module will have a discussion area and each student will be required to make meaningful contributions. Participation points will be assessed as follows: 300 points = Constant & substantive participation on the discussion board (all modules, many entries with meaningful inquiries and responses to others – more than weekly). 225 points = Regular participation on the discussion board (on all units but not as active). 125 points = Infrequent or no participation (missed participation in up to two modules). 0 points = Did not participate in 3 or more module participation discussions. Assurance of Learning (Quizzes with Long Answers) There will be quizzes at the end of each module consisting of multiple choice questions/short answers that will be time restricted (30 minutes only) drawing from a pool of random questions with an open book concept. Short answers will be graded if you can show you can integrate your experience or other experiences (book) into answering the questions. It will include multiple choice questions and long answers. BizCafe Simulation You will be asked to participate and complete the BizCafe simulation. The simulation is designed to introduce you to the essentials of running a business. The simulation will require you to complete a total of twelve distinct decisions which could have serious implications. You are advised to begin the simulation early in the summer, so that your will be able to complete the simulation in a timely manner (plus I will be able to monitor the progress of your business using the instructor interface). Half of your grade will be hinge on your timely decision to submit weekly decisions. The other half will hinge on your performance. The best performing business weekly will get a perfect score, the second best will get a 95, the third will get a 90 and so on. Close scores will be assigned same rankings (I do not want to see students in the 50 range). This is designed to stimulation your understanding that business must operate in a competitive environment. BixCafe Simulation Reflection Students will be required to write a 5-10 page reflection of their experience demonstrating their understanding of the principles of business, their implication into the biz café simulation and what best practices/lessons they have learn. The Honor Code The Honor Code at the College of Charleston specifically forbids: Lying, cheating, attempted cheating, and plagiarism are violations of our Honor Code that, when identified, are investigated. Each incident will be examined to determine the degree of deception involved. MGMT 105 - Prof. Desplaces Page 4 Incidents where the instructor determines the student’s actions are clearly related more to a misunderstanding will handled by the instructor. A written intervention designed to help prevent the student from repeating the error will be given to the student. The intervention, submitted by form and signed by both the instructor and the student, will be forwarded to the Dean of Students and placed in the student’s file. Cases of suspected academic dishonesty will be reported directly by the instructor and/or others having knowledge of the incident to the Dean of Students. A student found responsible by the Honor Board for academic dishonesty will receive a XF in the course, indicating failure of the course due to academic dishonesty. This grade will appear on the student’s transcript for two years after which the student may petition for the X to be expunged. The student may also be placed on disciplinary probation, suspended (temporary removal) or expelled (permanent removal) from the College by the Honor Board. Students should be aware that unauthorized collaboration--working together without permission-- is a form of cheating. Unless the instructor specifies that students can work together on an assignment, quiz and/or test, no collaboration during the completion of the assignment is permitted. Other forms of cheating include possessing or using an unauthorized study aid (which could include accessing information stored on a cell phone), copying from others’ exams, fabricating data, and giving unauthorized assistance. Research conducted and/or papers written for other classes cannot be used in whole or in part for any assignment in this class without obtaining prior permission from the instructor. Students can find the complete Honor Code and all related processes in the Student Handbook at http://www.cofc.edu/studentaffairs/general_info/studenthandbook.html. Disability Statement The College will make reasonable accommodations for persons with documented disabilities. Students should apply at the Center for Disability Services located on the first floor of the Lightsey Center, Suite 104. Students approved for accommodations are responsible for notifying me as soon as possible and for contacting me one week before accommodation is needed. If there is a student in this class who has a documented disability and has been approved to receive accommodations through SNAP, please feel free to come and discuss this with me during my office hours. Any student eligible for and needing academic adjustments or accommodations because of a disability is requested to speak with me during my office hours. The College of Charleston abides by section 504 of the Rehabilitation Act of 1973 that stipulates no student shall be denied the benefits of an education “solely by reason of a handicap.” Disabilities covered by law include, but are not limited to, learning disabilities and hearing, sight, or mobility impairments. If you have a documented disability that may have some impact on your work in this class and for which you may require accommodations, please contact the Center for Disability Services (953-1431) and then see me so that such accommodation may be arranged. MGMT 105 - Prof. Desplaces Page 5 Course Outline and Timetable- Summer 2013 Unit/Ch apter Begins: June 1 1 Text Chapters/Topic Lesson Plan Course Introduction Introduction & Syllabus Assignments: Submit responsibility statement to instructor according to instructions using working Learning Management System (Oaks) by June 3 Register for the BizCafe simulation – Free play until June 5 (decision do not count and will be reset) Book Chapter Reading: Chapter 1 The Dynamics of Business and Economics Instruction 1.0 Getting Ready for Unit/Chapter 1 1.1 LearnSmart 1.2 What is business? 1.3 Discussion board question 1.4 Managing Profitability, People, and Stakeholders 1.5 Discussion board question 1.6 The economic foundation of business 1.7 Discussion board question 1.8 Assessment of Learning ( time limit of 30 minutes only) A What is Entrepreneurship & Business Planning Book Chapter Reading: Appendix A (Page 31-32) Instruction A.0 Getting Ready for Unit A A.1 Business Planning Part 1 and Part 2 MGMT 105 - Prof. Desplaces Page 6 A.2 Discussion board question 2 Must be Complet ed by TBA Business Ethics and Social Responsibility Book Chapter Reading: Chapter 2 E-Reserve: Country Corruption Index Web Site Instruction 2.0 Getting Ready for Unit 2 2.1 LearnSmart 2.2 Introduction to Ethics 2.3 Discussion board question 2.4-2.7 Scenario Discussions 2.8 Assessment of Learning ( time limit of 30 minutes only) 2.9 Set up business 2.10 Submit first set of decisions by 11:59PM EST 3 Business in a Borderless World Book Chapter Reading: Chapters 3 E-Reserve: The world is flat 3.0 Business Beware: the World is Not Flat Instruction 3.0 Getting Ready for Unit 3 3.1 LearnSmart 3.2 Did you know? (4m56s) 3.3 Discussion board question 3.4 International Business MGMT 105 - Prof. Desplaces Page 7 3.5 Discussion board question 3.6 Assessment of Learning (time limit of 30 minutes only) 4 Must be Complet ed by TBA Options for Organizing Business Book Chapter Reading: Chapter 4 Instruction 4.0 Getting Ready for Unit 4 4.1 LearnSmart 4.2 Discussion board question 4.3 Forms of Organization 4.4 Discussion board question 4.5 Assessment of Learning (time limit of 30 minutes only) 4.6 Submit first set of decisions by 11:59PM EST 5 Small Business, Entrepreneurship and Franchising Book Chapter Reading: Chapter 5 E-Reserve: Sonic Video Instruction 5.0 Getting Ready for Unit 5 5.1 LearnSmart 5.2 Sonic Video 5.3 Discussion board question MGMT 105 - Prof. Desplaces Page 8 5.4 Entrepreneurship 5.5 Discussion board question 5.6 Ideas that Sold & Trends 5.7 Assessment of Learning (time limit of 30 minutes only) 6 Must be Complet ed by TBA Nature of Management Book Chapter Reading: Chapter 6 Instruction 6.0 Getting Ready for Unit 6 6.1 LearnSmart 6.2 Discussion board question 6.3 Management, Its Function and Leadership Effectiveness 6.4 Discussion board question 6.5 Assessment of Learning (time limit of 30 minutes only) 6.6 Submit first set of decisions by 11:59PM EST 7 Organization, Teamwork and Communication Book Chapter Reading: Chapters 7 Instruction 7.0 Getting Ready for Unit 7 7.1 LearnSmart 7.2 Organizations and Teamwork 7.3 Discussion board question 7.4 What are teams? MGMT 105 - Prof. Desplaces Page 9 7.5 Assessment of Learning (time limit of 30 minutes only) 8 Must be Complet ed by TBA Managing Services and Manufacturing Operations Book Chapter Reading: Chapter 8 E-Reserve: Review your decisions on Biz Cafe Instruction 8.0 Getting Ready for Unit 8 8.1 LearnSmart 8.2 Operations 8.3 Discussion board question 8.4 Assessment of Learning (time limit of 30 minutes only) 8.5 Submit first set of decisions by 11:59PM EST 9 Motivating the Work Force Book Chapter Reading: Chapter 9 E-Reserve: The Royal Treatment Instruction 9.0 Getting Ready for Unit 9 9.1 LearnSmart 9.2 Motivating the Workforce MGMT 105 - Prof. Desplaces Page 10 9.3 Discussion board question 9.4 The Royal Treatment Video 9.5 Discussion board question 9.6 Assessment of Learning (time limit of 30 minutes only) 10 Managing Human Resources Book Chapter Reading: Chapter 10 Instruction 10.0 Getting Ready for Unit 10 10.1 LearnSmart 10.2 Human Resources 10.3 Discussion board question 10.4 Legal Issues 10.5 Discussion board question 10.6 Assessment of Learning (time limit of 30 minutes only) 11 Must be Complet ed by TBA Customer Driven Marketing Book Chapter Reading: Chapter 11 Instruction 11.0 Getting Ready for Unit 11 11.1 LearnSmart 11.2 Importance and Nature of Marketing 11.3 Developing a marketing strategy 11.4 Marketing Research 11.5 Discussion board question MGMT 105 - Prof. Desplaces Page 11 11.6 Assessment of Learning (time limit of 30 minutes only) 11.7 Submit first set of decisions by 11:59PM EST 12 Dimension of Marketing Strategy Book Chapter Reading: Chapter 12 Instruction 12.0 Getting Ready for Unit 12 12.1 LearnSmart 12.2 Marketing Mix 12.3 Discussion board question 12.4 Four common pricing objectives 12.5 Discussion board question 12.6 Assessment of Learning (time limit of 30 minutes only) 13 Must be Complet ed by TBA Digital Marketing and Social Media Book Chapter Reading: Chapter 13 Instruction 13.0 Getting Ready for Unit 13 13.1 LearnSmart 13.2 What is digital media? 13.3 Discussion board question 13.4 Online Social Networks 13.5 Assessment of Learning (time limit of 30 minutes only) MGMT 105 - Prof. Desplaces Page 12 13.6 Submit first set of decisions by 11:59PM EST 14 The Nature of Accounting Book Chapter Reading: Chapter 14 Instruction 14.0 Getting Ready for Unit 14 14.1 LearnSmart 14.2 Nature of Accounting 14.3 Assessment of Learning (time limit of 30 minutes only) 15 Money and the Financial System Book Chapter Reading: Chapter 15 Instruction 15.0 Getting Ready for Unit 15 15.1 LearnSmart 15.2 Money in the financial System 15.3 Assessment of Learning (time limit of 30 minutes only) 16 Must be Complet ed by TBA Financial Management and Securities Markets Book Chapter Reading: Chapter 16 Instruction 16.0 Getting Ready for Unit 16 16.1 LearnSmart 16.1 Assets and Liabilities: how to manage cash 16.2 Discussion Board Questions 16.3 Budgeting and Planning MGMT 105 - Prof. Desplaces Page 13 16.4 Assessment of Learning (time limit of 30 minutes only) 16.5 Submit first set of decisions by 11:59PM EST * Complete all work ahead of starting the module (except for video cases that should fuel discussions) Legend: (e) = e-reserve online; (T) = in textbook; MGMT 105 - Prof. Desplaces Page 14