CROSS CULTURAL COMMUNICATION FROM NICETY TO NECESSITY
Tina Varughese President, t Works
Culturally Diverse Canada
20% of Canadians were born outside of Canada
24% refer to themselves as visible minorities
25% have a mother tongue other than English or French (Top Source Countries‐ India, Pakistan, China, Philippines)
Cross Cultural Values
Individualistic versus Collective
What are You?
Individualistic
Individualistic ; people tend to view themselves as individuals and to emphasize the needs of individuals
Collective
Collective ; people tend to view themselves as members of groups( families, work units, tribes, nations)
Country Comparisons
USA 91
India 48
Canada 80
Phillippines 32
Sweden 71
Mexico 30
Austria 55
Indonesia 14
(Source :Laroche, “Managing Cultural Diversity in Technical Professions)
Tell Me About Yourself?
Individualistic
‰ Work Experience
‰ Achievements/ Accomplishments
80/20 Rule
Are qualified individuals being ‘screened out’ before they have opportunity to be ‘screened in’?
Communication Styles
Reflexive Speakers •
•
High form of respect/listening‐ Latin Americans
“Interruptors”
•
•
•
Interrupt when comprehend material
L. America, L. Europe, France, Middle East, S.Asia
Direct Communicators
•
•
US, UK, Germany, Netherlands, E. Europe
Indirect Communicators
•
•
Japan, S. E. Asia, Latin America, Middle East
Source‐ Recruiting and Promoting Culturally Different Employees, Lionel Laroche and Don Rutherford
Client/ Employee/Business Owner Interaction
Face to Face interviews→behavioral
Phone interviews
Use of email
Exercise Break.....
BOLLYWOOD DANCING!!!!!
Ride the Motorbike
Screw in the Lightbulb
Ride the Motorbike
Screw in the Lightbulb (repeat)
Cookies in the Oven
(Big Finale) I don’t know what I’m doing (add legs!)
Client/ Employee/Business Owner Interaction
Face to Face interviews→behavioral
Phone interviews
Use of email
Non‐Verbal Communication
Gestures
Eye Contact
Paralanguage
Posture
Silence
Smell
Space & Touch
Gestures‐ Video
Non‐Verbal Communication
Gestures
Eye Contact
Paralanguage
Posture
Silence
Smell
Space & Touch
Not Right, Not Wrong‐ Just Different
Tina Varughese, President
(403) 478-0880
tina@tworksforyou.ca
www.tworksforyou.ca
Twitter
@TinaVarughese
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