DATA CENTER SERVICE LEVEL MANAGEMENT SYSTEM
David B. Horne, Pittsburgh National Bank
Raymond R. Messmer, Pittsburgh National Bank
Abstract
In the past, a bank's dependability
may have been gauged by the size
and invulnerability of its vault.
Today a large financial institution
may just as likely be judged by its
customers, especially its corporate
customers and affiliate banks,
based on the reliability of the
bank's data center. The bank's
computer
handles
inquiries,
records transactions, and transfers
funds. It must be "up" as much as
possible to keep the customers
satisfied and allow the bank to
keep the customers. Pittsburgh
National Bank has chosen to use
the SAS® System to create an
application to track all Data Center
problems, monitoring "down" time,
cause of outage, impact to
customers, etc. This menu-driven
and
system uses SAS/AF"
SAS /FSP" for data entry and
maintenance, provides availability
and service level reports for
management, and also
incorporates FSLETTER to
automatically produce service level
agreements for Data Center
customers.
Introduction
Pittsburgh National Bank, an
affiliate of PNC Financial Corp, is
responsible for data center service
level reporting for all of the
Corporation's three data centers.
Service level reporting began at
PNB in 1973 with 10 applications
and 25 customers and was
processed completely manually.
We now report on 253 on-line
applications and 236 batch
deadlines to 163 customers. At the
present time, failure reporting, daily
& weekly project management,
service level agreements, and
monthly service level reporting are
automated using the SAS® system.
This system has proved to be an
invaluable management tool in
providing a higher level of service
to our customers.
Why Report Service Levels?
• Reporting service levels requires
operations and the customer base
to come to a common agreement
via a Service Level Agreement.
•
Publishing the service levels
keeps the customer base informed
and provides a common document
to be used when operations and
the customer meet.
• Service levels identify specific
targets and
goals for the
production staff to meet.
•
It assists department
management by identifying areas
1001
accountable for failures
resolving problems quickly.
and
•
Internal deadlines enable
department management to identify
equipment, staffing and training
. needs early.
• Service levels force program,
hardware, and software changes to
be made with consideration to
service (better planning of outages
that are controllable).
• Can provide future service level
projections of system performance
based upon historical data.
Application Overview
The two main files in the Data
Center Service Level Management
system are the Application Master
File and the Incident Record File.
By comparing the data in these
files, all of the statistics necessary
to produce the reports used to
manage the service within the data
center and to report service levels
achieved to the customer can be
created.
The Application
Master
File
contains such system information
as the CICS region where the
application resides or a special file
identifier to report service levels at
the file level. It also has service
objectives, scheduled available
times, and critical batch deadlines
as negotiated by the data center
representative with the customer.
The Incident Record File can be
system generated or entered
manually, but in either case, you
should allow for editing through
FSEDIT screens. This will enable
review and verification of such
things as description, resolution
and accountability, thus insuring
accurate information about the lost
availability being reported to
management. By reviewing each
incident and its effect on the
application, data processing
management can take steps to
lessen the effects of such incidents
in the future.
This interactive menu driven
system was developed using
SAS/AFe and SAS/FSp® software
running
under TSO.
The
application is started via an ISPF
menu option which in turn calls
SASe and displays the Data Center
Service Level Management System
main menu.
The first screen viewed when
accessing the system is the Site
Selection Menu. Once the site
(data center) is selected, the user
receives the Main Options Menu.
Option one {I} is used to enter or
update incident records.
Regardless of how the records are
generated (system or manual), it is
very important to have the ability to
update such items as problem
description, resolution,
accountability, and date/time
information (see screen
1).
FSEDIT gives us this capability.
These items should be reviewed by
management at all levels. Review
of each incident individually is key
to managing service levels as
opposed to merely reporting them.
By monitoring events and reviewing
their cause and effect,
management can take appropriate
steps to either eliminate such
1002
events or lessen their impact in the
future.
Option two {2} is used to update
the Application Master File, again
using FSEDIT. This file contains all
the pertinent application
information to generate availability
and service level reports such as
application schedules and
commitment goals (see screen 2).
Since we generate all of the
statistics needed to report our
actual service by comparing these
first two files, review of this data
becomes a relatively simple task.
Option three {3} allows a manager
to view or print historical service
level statistical information for a
particular application.
Option four {4} Update Application
History File merges the Application
Master file and the Incident Record
file to create the application history
file. This contains the detail for all
subsequent
reporting
needs.
Although the historical data is
updated via regularly scheduled
batch jobs (which is the preferred
method), this option provides a
way to update the history data at
any time of day (such as
immediately following a major
incident).
This enables
management to evaluate its effect
on service level performance. This
evaluation can be communicated
to the data processing staff and the
customer on a more timely basis.
month-to-date and year-to-date "uptime" percentages, comparisons of
actual versus committed availability
goals, projected availability for the
month based upon performance to
date, and outage accountability.
These may be produced on a
daily/weekly/monthly basis. These
reports are produced for executive
management, application owners
and customers.
AUTHOR INFORMATION:
Raymond R. Messmer
Pittsburgh National Bank
FI. Duquesne Building
Pittsburgh, PA 15265
(412) 762-3368
David B. Horne
Pittsburgh National Bank
One Oliver Plaza
Pittsburgh, PA 15265
(412) 762-6332
SAS, SAS/AF, and SAS/FSP are
registered trademarks of SAS
Institute Inc., Cary, NC, USA.
Option five {5} is used to produce
summary reports which include
date and time of outages,
application affected, description
and cause of the outage, customer
impact, affected affiliate banks,
total outage for the application,
1003
DATA CENTER SERVICE LEVEL MANAGEMENT SYSTEM
SYSTEM OVERVIEW
SELECT SITE
l. Pittsburfh
2. Louisvil e
3. Philadelphia
MAIN MENU
l.
2.
3.
4.
5.
Enter Incidents
Update Master
Induire History
Up ate Histor~
Produce Repar s
II
II
II
2
1
Enter Incident
Records
3
Edit
Inquire History
Select
Application
Application
Master File
II
4
H~story
File
I
I View/Print
I Print
Service I
Level
History
Agreements
Command
Edit SAS data set:
~->
5
Enter Report
Specs.
Update
Application
I
I View/Print
I
Reports
APPL.APPL
Screen 1
New 294
PNC eICS APPLICATION FILE
APPLICATION:
BANK:
REGION:
OBJECTIVES:
D.L. Commit:
DESCRIPTION:
IDEN:
EFEECIlVE DAlE:
--- •
---------_._---------------._----------------.----------------------------On-Line Commitment Schedule:
Mon:
up
%
dn
D.L. Prime
up
dn
D.L. NPrime
%
up
dn
up
%
Batch:
dn
Tue:
Wed:
Thu:
Fri;
Sat:
Sun:
Critical Batch Jobs:
SCREEN 1
Command -->
Confirmed: _
Edit SAS data set:
OL.OUTAGE
Pgh.
Screen 1
New 164
On-Line Outage
=======~--~----===--=----=~-~---==================
Application:
Date Occurred:--Dept Accountable ===> __
Bank Affected:
Time Occurred: -==~===---
Affiliate Accountable:
===~====--=====---===~-
SCREEN 2
1004
Scheduled:
Time Resolved: -
~-====~=====~-==
Infoman:
PITISBURGH NATIONAL BANK
Affiliate:
Application: Business Sales System (BSS)
Month of:
(1) VTIl 0 _1 iT
~
Commitment
Service exceeds goal
12y stero:!
U§!U.:
•
f[ogrammjng
lm1>o.tl
l!IDru.
Impact
0: 00
0.00%
0: 00
0.00%
(2) Month of JaD11r!(Y
Pohntja1
Actual
98.50 %
366:25 hrs
100,00 'X.
372:00 hIS
.*
1990
Commitment
J
0: 00
0.00%
0: 00
---"""-
1: 53
0.51%
0: 00
0.00%
0: 00
o. 00,%
Peripheral Center
O. 00%
0: 00
Shlft
....I2l:.!!..L
Grand Total
~l..!:!!Rru;,.t
lli:!..!.!.r1i.
Impact
1: 53
0.51%
0.00%
Djstribution of Lest Ayailability
~l"eC'"h'---~~~-P.,CoOdCu"'""i~~*~tC'C'"b"'",,,g"bLllP,",c,uc..e"n"',eL'~~~~~~~~'S'hT,71C,~
~~~!~t g~ gg,%
**
Syst!lms & Programming
~
~
99,49 %
370:07 hrs
Service exceeds goal
User
Citizens Data Center
f[oyjd!lnt nata CenteI
lfl>lw.
0: 00
o. 00%
0: 00
0.00%
1: 53
0.51'%
0: 00
0.00%
Hours
Impact
**
lfl>lw.
Pittsburgh Data Cnntex
PrOduction
~~~~
lech
Services
99.49 'X.
370: 07 hrs
98.50 'X.
366: 25 hrs
100.00 'X.
372: 00 hrs
**
pistribution of 19st Ayailabiljty
e' Pe
S
PoUnt!a1
January. 1990
User Sry
6~ H%
Proyjdent Data Center
~
....Q1lliu....
g: gg%
g: gg%
g~ gg%
r.jtiz!lDS Data Center
~
Total
6: §f%
8: gg%
Grand Tgtal
PeriphuaJ C!,mt!lt
lfl>lw.
~
lfl>lw.
lmJatl
lfl>lw.
~
llm!.u
Impact
lfl>lw.
~
IJmwi
~
0: 00
0.00%
0: 00
0.00%
0: 00
0.00%
0: 00
O. 00%
0: 00
0.00%
1: 53
0.51%
PITTSBURGH
SYSTEM AND APPLICATION OUTAGE .SUMMARY. BY APPLICATION
february 12.1990
ON'
APPLICATION, IINA
02/03/90 52416
8.00
8,59
PNII
SP
Non Prime Time'
0,59
Prime Tillie,
0,00
Commit .. ent.
0,59
COII"nents' Applic:ation was· unavailable due to late batch caused by extended ruO time of
dependenc:y job PPCIf2s0 c:aused by 67.000 DDA accounts being automatically
purged. Systems and Programming are researching procedure enhanc:ements to
prevent future reCurrenCe.
Accountability, Systams and Progral'lming.
02/071"90 53547
8,30 - 8.45
PNB SP
Non Prime Time'
D,OO
Prime Tille.
0,}5
Commitment. 0,15
Comments. Applic:ation was unavailable due to a BNA start-up failure. Systems and
Programming are researching this outage.
Accountability. Systems and Programming.
021"OV90
TO
Non Prime Time' 1.22
Prime Time:
0,00
Commitment, 1,22
Comme ... ts. Application was unavailable due to scheduled Tech ... ic:al Services system
maintenance.
Accountability,
Technical Services / Operating Systems.
APPLlCAIlOth DML
0,18
52477
1,40
PHil
PITTSBURGH
PROJECTED MAXIMUM ACHIEVABLE SERVICE LEVELS FOR
p"prime time, c"commi tted, n"non-prime time
february 12, 1990
:;:::::":::::::::,,,,::::,,==:==:::::::::=,,=:::;:=====:==:=:::"====:;,,==::::=:::,"'''''''==,,===========,,,,::==,,=:,,;:=:=",.,,::===:
GOAL
no
PREVIOUS
CURRENT
MAXIMUM
AVAILABLE
APPl
PCT.
PCT,
MONTH
MONTH
ACHIEVABLE
MINUTES:l:.:
MINUTES
~FT:"~":==:=:9~~s"=;"i:::::;;~;;"=:":i"''''':99~;S':O''''::=i:":"==i~~:":=:"i;=="""i~o":=:""i:==::i~a:;=="=:j===1::~~~=:"::="
----------------------t----------------t---------------+----------------t----------------t----------------t--------- _____ _
AlM c
98.5
I
100
I
100
,
100
I
100
I
94
I
141
----------------------t---------------+----------------t----------------t----------------t---------------+--------------ALT
98.5
I
99.97
I
99.95
I
loa
I
100
I
143
I
222
----------------------t----------------t----------------t----------------t----------------t----------------t--------------ANL c
98.5
I
100
I
100
I
100
I
100
I
143
I
----------------------t----------------t---------------+----------------t----------------t----------------t--___222
--- _____ _
APS c:
98.5
I
100
I
100
I
100
I
loa
I
156
234
----------------------t----------------t----------------t----------------t----------------t-------________
-tI ______________
_
ARP c:
96.0
I
99.99
I
99.98
I
100
I
100
I
119
I
478
----------------------t---------------t----------- ____ -t---------------t---------------+----------------t------________ _
ATF e
98.5
I
100
I
100
I
100
I
100
I
153
I
2311
---------------------t---------------+------------___ +---------------+----------------t---------------+------________ _
INA c:
n.5
I
99.78
I
99.95
1
98.99
I
99.58
I
175
I
188
---------------------t---------------+---------------+---------------+---------------+---------------t------ ________ _
BSS c:
98.5
I
99,]3
I
99.49
I
100
I
100
I
199
I
298
---------------------+---------------+---------------+---------------+---------------+---------------+--------------CAS c
97.6
I
1110
I
1110
I
1110
I
100
I
153
I
369
---------------------+---------------+---------------t----------------t---------------t---------------t ______ ------- __
CBI c
98.5
I
99.97
I
99.95
I
100
I
100
I
148
I
ZZZ
---------------------t---------------+---------------t---------------+---------------t---------------+--------------cap c:
98.5
I
100
I
100
I
100
I
100
I
94
I
141
---------------------t---------------t---------------+---------------t---------------+---------------t--------------CBS
c:
n.5
I
99.97
I
99.94
I
100
I
100
I
14Z
I
213
---------------------+ _______________ +_______________ t---------------t--------------_+ _______________ +______ ---- ____ _
CDS c:
98.5
I
99.97
99.95
I
100
I
100
I
143
I
2ZZ
---------------------+
_______________
+I _______________
t---------------t---------------t---------------+---------_____
_
CIF
c:
98.5
I
100
I
100
I
100
I
100
153
229
---------------------t---------------+---------------+---------------+----__________
+I _______________
+I ______________
_
CKe c
98.5
I
9'1.<)7
I
99.95
I
100
I
100
I
166
I
249
---------------------t---------------+---------------+---------------t---------------+---------------t--------------CMf c:
96,8
I
100
I
100
I
100
I
100
I
102
I
328
---------------------t---------------+---------------t---------------t---------------+---------------t--------------CMl c:
98.5
I
100
I
100
I
100
I
100
I
114
I
171
---------------------+---------------t---------------t---------------+---------------+---------------t----------____ _
CMS
c:
9.8.5
99.87
99.76
I
100
I
100
I
194
I
291
_____________________
+I _______________
+I _______________
t---------------+---------------t---------------+------________
_
CPCS c
98.5
I
99.94
I
99.83
I
100
I
100
I
374
I
561
nAPa",
97.5
I
100
I
100
I
100
I
100
I
155
I
384
---------------------+---------------+---------------+---------------+---------------+---------------+--------------CPP c:
98.5
I
100
I
100
I
100
I
100
I
108
I
162
---------------------+---------------+---------------+---------------+---------------+---------------t---------------
1005
PITISBURGH NATIONAL BANK
Affiliate:
WPITTSBURGH ~~!1l~~~J
Application: Business Sales System (BSS)
Month of:
(1) YTD Batch SySt:f!m Performance.
January, 1990
Missed Deadline AC(';Qllntability
1990
pittsburgh Data Center
.....!!9..!L
Atlill
98.50%
100.00%
21
°
Systems
0.00%
°
Programming
&
(2) QJJ) Batch System Pe[formance
De.!!lliines
&4i t:!ii§: Iciil
98.50%
100.00%
**
a
21
Service exceeds goal
Use'[
~
0.00%
°
(3) Month of January
**
21
t
...."."
0.00%
Missed Deadline Accountability
0
0.00%
Number
Impact
0
O. 00%
ProVident Data Center
tl.lli!ilitl~
0.00%
0.00%
0 0 0 0 0
0.00%
0.00%
0.00%
0.00%
0.00%
Cithens Data CentU
Peripheral Ceoter
Graod Total
0.00%
°
0.00%
°
Missed Deadline Accountability
SerVices
21
°
Producti~Attsb!lrgh Data Center
loch
ne:ku.;.
Number
~
~
°
0
Provident Data Center
Shut
-..I2tAL
....2.tML
~
~
°
0 0 0 0
0.00%
0.00%
0.00%
0.00%
0.00%
Citjzens Data Ceoter Peripheral Center
Gund Iotal
-""""'"
-
-""""""'
0.00,%
0.00%
°
0.00%
Grand Total
~~~Telecom....Q..t.h..u......I2..t..l!.L~
I
Systems & Programming
lmru><t
°
O. DOt.
°
==:o;·~·~S'='=V=i~C_'fu~;:;C;"~d~,~g~O;';';;~;;';;;;;~f:r.lmyp~,,"o.'"-]0.',0."-",,,,=0.00%
User
°
0.00%
Peripheral Centel::
0.00%
°
1990
100.00%
°
0.00%
---""'-
-Tea"----Vm;""TI~P~i
to,","b"""",.h_O"<,",,-,C",.",,.,,
'----------.",-h
Tech
Production
Shift
lmMsl;.
HM!!efflli
96.50%
I
I
°
0.00%
Citizens Data Center
0.00%
°
21
Systems & Prpgumming
°
0.00%
PrOvident Data Center
0.00%
°
0
0.00%
Number
Impact
1-___-_~S~',<V,i,o,''__''~'CoC'O'"d,'~g,oc',t'_._._ _ ___'
User
5hdt
~TJrtaL
21
0.00%
"""""'
Nl!!nhru:
0,00%
Imn.aL..!;.
0.00%
PITTSBURGH
Branch New Aecounts (DNA)
CAUSE"">
COMMITMENT
SCHEDULE
February 12,1990
SP
SO
CO
US
SA
OT
AF
TE
TO
2
0
0,0(1
0
0,00
0
0,00
0
0,00
0
0.00
0.00
0,00
0.00
0.00
0.00
0
0,00
0.00
0
0,00
0.00
0
Dlon
0,00
0,00
0,09
0,00
0,00
0.00
0.00
0.00
11.03
0.00
0.00
1,14
1.01
TT
TC
0
0,00
0
0,00
0.00
0,00
0.00
0.00
0
TN
TOTAL
2 NO.
1.14 TIME
1. 01 pCT
0
0, on
0.00
-------------------------------------------------------------------------------------------------------------------J NO.
YEAR
2
TO
DATE
1114
0.27
0
0,00
n.oo
0
0,00
0.00
0
Q,OO
0.00
0
0,011
(I
OdlO
0.00
0.00
0
0
1
0
0
1,23 TIME
0.31 PCT
":":""':":"""":":""""""""""""""""''''''''''''''''''''=====''=''=========="==":=======:="="""""""":==="="=="''''==''''''''''''''''''''''"""====""
COMMITMENT SCHEDULED AVAILABILITY
GOAL
ACTUAL AVAIlABILITY
LOST AVAIlABILITY
."""::::"'''::''''''''''''''''''''==''''''''''''''''''''=''==''=====''''''''''''=''''="===""""="":="""":""':"""======="""::""""""""="=""==":==:=====::"
PERIOD
peT
HOURS/HltWTES
I
peT
HOURS"'~lIN
1
peT
HOURS/MIN 1
peT
HOURSdlIl1
------------------------------------------------i-------------------------i------------------------i--------------------FEI1990
100.00
122,00
1 98.50
120,10
1 98.99
120,46
1 1.01
1=14
..-----------------------------------------------+------------------------i------------------------t-------------------YEAR TO DATE
lOCI. 00
449.00
1 98.50
442.16
1 99.69
447,37
I
0.31
1=n
~=~=,,=:=="""::,,":,,~======:=:==,,=::,,:=,,:,,:===,,:::,,=:=,,=,,="z=:":=====""===""=="""===="=",:":""""""""",,,,,,,,,,=,,==,,,,.:""'=
P ITTSBURGK
february 12, 1990
AVAIlABIt ITV PERCENTAGES
p"pril!le time. c"coml!litted, n"non-prille time
""""~===="==~=====",,"====.,.==,,==""==-~==.,.~==,,===,,="""=,,="""""""""==,,==""",,:==::==""==""""""",,=="""""""==,,,,==,,,,=="""===
GOAL
JAN
MAR
APR
MAY
JUN
JUt
NOV
DEC
AUG
SEP
OCT
YTO
,,:===""=="'::,,=="'''''',,''''==:'''''':,,:,,''='''''''':''':=:===''::,,''===,,==""":,,""""===========,,,,""':====,,======,,====,,=":==,,==="""==""=="=,,
APPL
c
98.5 1 99.95 1
100 I
0.00 1 0.00 1 o.no 1 0.00 I
0.00 1 0.00 I
0.00 I
n.oo I 0.00 I 0.00 1 99.96
-- --- -. --- -- -i- - - ---- -+-------i--------+ --- ----+ -- ---- -+-- - - - - -t-- -- - - -i- - - __ ---+--- -- --i- - _- ---- +--- -- - - +---- -- - 1-- -- --AlM c 98.5 1
100 J
100 I
0.00 1 0.00 1 0.00 I 0.00 1 LOO I 0.00 I
0.00 1 n.oo 1 0.00 I 0.00 I
100
-------------+-------i--------+-------+-------+-------+-------+-------i--------t-------t------~+ _______ t-------1------ALT c 98.5 1 99.95 f
100 1 0.00 1 0.00 1 0.00 I 0.00 I O.no I
0.00 I
0.00 1 0.00 I 0.00 I 0.00 1 99.96
_____________ i-_______ +_______ i- _______ +_______ +_______ t------+-------+-------+-------+-------+-------+-------1------ANl
c 98.5 1
100 I
100 1 0.00 I
0.00 1 O.OCl I 0.00 1 0.00 1 0.00 I 0.00 1 0.00 I n.OO I n.oo I
100
--- -- -- ---- _-i- - --- - --+ ------ -+ -------t --- -- --+ - ------i--- -- -- -+- - -- - -- +- - - -- --+ -- - - -- -i- - - - - - - -+-- --- --t-- - -- --I ------APS c 98.5 I
100 I
100 1 0.00 I
0.00 1 0.00 1 0.00 I O.ClO I 0.00 1 0.00 1 0.00 \ 0.00 I 0.00 I
100
----------- --t-------+ --- -- --i--------i-- ---- - -t ---- ---i- ----- - -i- - - -- - --+- ------ +- - - - - --+ -- - ----+- - - -- - -i--- - - - - - 1- - -- - -ARP c '.16.0 I 99.98 I
lOCI I
0.00 I
0.00 1 0.00 1 0.00 I 0.00 I
0.00 I 0.00 I
0.00 I 0.00 I 0.00 I 99.99
---------- - - - t- ---- --i-- - - ----i--- -----i----- ---+--- -- - - t-____ - -+ - - - -- --t------ -i- - - -- -- -i----- --- t - - - - ---i- ------- I - - ----ATF c 98.5 1
100 1
100 1 0.00 I
0.00 I
0.00 1 0.00 1 0.00 1 0.00 I 0.00 1 0.00 I 0.00 1 0.00 I
100
--- -- -- - - ----i-- - --- --+------ -i-- --- --- +-- - - --- .. - - - -- --+--- ----i------ --i--- --- -- t-- -----+- -- - - --t-- - ----t----- -- I - - - ---INA c 98.5 I 99.95 I 98.99 1 o.On I 0.00 I
0.00 I 0.1l(} I
B.OO I
0.00 I 0.00 I
0.00 1 0.00 I 0.00 I 99.69
- -- - - ------ - -i- - ______ +_______ i-__ -----+-------t- ------+-------i- -------i- _-- ----i---- - - --i--- -----+-------i---- - ---I ------ass c 98.5 I 99.49 I
100 1 0.00 I 0.00 I
0.00 I 0.00 I 0.00 1 0.00 I 0.00 r 0.1111 I 0.00 1 n.oo I 99.63
-- ------- - - --i- -- -----+----- --+----- --+-------t ---- - - -+---- _--i------ --+-- -----t -- -- - --+-------t--- - ---+-- - - --_I -- -- --CAS c 97.6 1
100 I
100 I
0.00 I
0.00 I 0.00 I 0.00 I 0.00 I
0.00 J O.O~ I 0.00 I 0,00 I 0.00 I
100
_____________ i-_______ i-____ --- +- --- ---i- ---- ---+----- --i-- _---- -i- ----- --+-------i- ----- --t-------t- ------i--- -- ---I --- -- -CII c 98.5 I 99.95 1
100 I 0.00 1 0.00 I 0.00 I 0.00 I 0.00·'
0.00 I O.O~ I
0.00 I 0.00 I 0.00 I 99.96
_____________ i- _______ t-------t-------i--------t-------t-------t-------i--------i--------i--------t-------t--____ -1------CIP c 98.5 I
I
0.00 I
0.00 1 0.00 I 0.00 I
0.00 I 0.00 I
0.00 1 0.00 1 0.00 I 0.00 1
------- ---- - -i---- 100
- - --i-1 --- 100
----+--- - -- .. - ------+
----- --i--______ + _______
+_____ - - +- ------+------+--- --- _i- -------1 --- 100
-- --
AFT
~~:--~ --~!:~_l- ::::~-l- --!~ ~-L-~: ~~ -;--~.:~~-L-~: ~!_l--~.:.~~-! __ ~:~~_! --~.:~ ~ -! --~.:~~_! - -~.:~ ~_! --~.:~~_l--~ .:~~_I_::.::~_
CDS c 98.5 I 99.95 I
100 I 0.00 I 0.00 I 0.00 I 0.00 1 0.00 I
0.00 1 0.00 I
0.00 1 0.00 I 0.00 1 99.96
-------------i--------+-------i--------t-------+-------+-------t-______
i- _______
+_______ i-_______
t-,;.--___ +______ -1--____ _
CIF
c
98.S
I
100
I
100
I
0.00
1
0.00
I
0.00
1
0.00
1
0.00
1
0.00
1
0.00
I
0.00 +
1 _______
0.00 -4-1 _______
0.00 II -- -----1
100 I
-------------+ _______ i-_______ +_______ +_____ - -+-------+---- ---+-______ + -- -----+ __ -- __ -i- _______
CKC
98.5 I 99.95 I
100 I
0.00 1
0.00 1
0.00 I
0.00 I
0.00 I
0.00 1
0.00 1
0.00 I
0.00 I
0.00 I 99.96
__ ~ __~~.:.~_L .. IOO.!
c
100!
0.00!
0.00!
O.OO!
0.001
0.00!
0.00!
0.00!
0.00!
0.00!
0.00
----- - -------i-- -- --- -+--- ----i- --- -- --t--- - ---t----- - -i-- ------i-_____ --i- -------i- -------t-------t------ -i- --- ----I --. -- - - 1
~~~
1006
I
10~
1