TRANSFORMATION PROGRAMME
JOB DESCRIPTION
Title:
TYC Programme Manager (Transforming Your Care Programme)
Band:
Band 8b
Responsible to:
Chief Executive, HSCB
Reports to:
Programme Director Transforming Your Care
Location:
Health and Social Care Board, Belfast (however duties of the post may
require travel to various locations throughout Northern Ireland)
Duration:
24 Months initially (Temporary/Secondment opportunity)
Hours:
Full Time (37.5 hours)
BACKGROUND
The Health and Social Care Board (HSCB) is responsible for a dedicated Transformation Programme
Office, which has responsibility for delivering those areas of Transforming Your Care (TYC) which
have been devolved to the HSCB, and the Quality Improvement and Cost Reduction (QICR)
Programme. Working closely with other Directorates in the HSCB, and with Local Commissioning
Groups and Trusts, this programme of work is fundamental to shaping how, when and where
services will be delivered in the future and will be supported by a Programme Management Office
team based within the HSCB.
JOB SUMMARY
The postholder will be required to report to the Director for Transforming Your Care (TYC) to lead
the Programme Management Office for the delivery of the Transformation Programme. This will
involve working close with HSC Trust Directors of Performance, Local Commissioning Group Leads
and Workstream Leads in the progression and monitoring of Transformation Programme projects.
The role includes leading the definition of the workstreams and projects tasked with taking forward
TYC initiatives, leading the operation of a monitoring framework of activities and outcomes,
management of cross-workstream and external dependencies and programme level risks and issues.
This post also includes leading the governance support for the Transformation Programme Board,
and managing a team of Project Support Managers and Officers.
KEY RESULTS AREAS
Setting Direction
Take a lead role in the design and delivery of the programme management and monitoring
arrangements to be applied to the Programme.
Develop a programme plan and manage the planning processes for the programme in line
with Prince 2 and Managing Successful Programme methodologies. Ensure the plan aligns
with the overall direction and integrity of the Programme objectives and related regional
projects.
Support the Director of Transforming Your Care working with appropriate HSC and non-HSC
stakeholders to define the Benefits Realisation Strategy and benefits tracking processes to
be applied to the Programme.
Lead on the development of Programme business cases as required for submission to
DHSSPS.
Service Delivery
Develop and implement overarching Programme Management Office for the delivery of the
TYC Programme, in line with the delivery strategy set out in the draft Strategic
Implementation Plan
Lead the evaluation of workstream projects to assess the change impact and benefits,
including an assessment of the patient experience benefits, involving direct contact with
patients and clients
Support the workstreams and projects in the management of their activities, including
supporting them to develop Project Initiation Documentation and Project Plans
Ensure that the operation of the Programme is comprehensive and all plans are aligned to
the recommendations for which the HSCB and PHA have responsibility
Lead the development and maintenance of the overarching Programme Plan, highlighting
interdependencies and major gateways as appropriate
Lead the monitoring framework, making best use of available technology, to ensure timely
and accurate reporting from each workstream / project, and track progress towards TYC
outcomes against the overall Programme Plan
Lead the development and maintenance of Programme level RAID process and logs (Risks,
Assumptions, Issues and Dependencies). Escalate to Director level, as appropriate
Provide progress report to the Transformation Programme Board, and the Chief Executives
of HSCB / PHA as appropriate on progress of TYC activities
Provide progress reports to the DHSSPS and to the Minister for HSSPS on Programme
activities, particularly highlighting those areas of impact on departmental or ministerial
activities
Prepare regular updates and highlight reports for Transformation Programme Board and
Strategic Planning Group. Lead governance support for the Transformation Programme
Board, including the timely issue of agendas and papers, and the preparation action points
Work closely with the Assistant Directors of the Programme in the provision of PMO
resources to support the delivery of change management and engagement and capability
activities.
Performance Management
Ensure that all workstreams and projects are adhering to the Programme Management
protocols, and in accordance with good practice set out in OGC guidance (Managing
Successful Programmes and Prince 2), including structured initiation, controls, risk
management, and governance
Provide strategic advice and reporting to the Transformation Programme Board, Programme
Director and the Programme Manager for TYC on all aspects relating to Programme
Management Office
Ensure that all activities and targets for which they are responsible, are delivered on time
and to budget
Lead the development and implementation of a monitoring framework to support the flow
of information between the central Programme Management Office and the workstreams,
projects on implementation activities
Quality of Service
Ensure that the needs of patients, clients and their carers are at the core of TYC projects
undertaken by workstreams within the context of the programme
Lead the management of the Gateway Review process for the Programme
Establish, implement and monitor the PMO standards for the Programme in line with Prince
2 and Managing Successful Programme methodologies
Ensure that the needs of patients, clients and their carers are at the core of the work
undertaken in the TYC programme
Ensure high standards of governance including the identification and management of risk
within the Programme Management Office, including ensuring all activities for the Corporate
Governance Risk Register are acted upon in a timely manner
Ensure that robust performance management arrangements are implemented within own
area of responsibility.
Advise and where appropriate lead the process for innovation and change to underpin the
modernisation of services in the HSCB
Strategic Planning and Development
Lead the development and delivery of the Programme Management Office objectives and
deliverables
Working across organisational boundaries and with multiple stakeholders, ensure the
development of a strategic plan to bring together all major Programme / Workstream and
Project activities directed at delivering the TYC recommendations for which the HSCB / PHA
has responsibility
Lead the implementation of the Programme Delivery Strategy , reviewing this in a regular
basis to ensure it continues to meet the needs of the Programme
Work closely with local health economies to secure the commitment and involvement of key
stakeholders in the implementation of TYC, as appropriate to the work of the Programme
Management Office
Lead the co-ordination of the Programme Management Office activities within the TYC
Programme, working closely with the other enabler workstreams
Ensure that the Strategy and Plans for the enabler workstreams – Finance, HR, Capability
and Engagement and IT are fit for purpose, and are reviewed regularly to deliver and
support the rest of the Programme activities
People Management and Development
Lead the allocation of tasks and activities within the Programme Management Office,
ensuring that workstreams / projects are receiving appropriate levels of support
Provide clear and strategic leadership to staff within the Programme Management Office
team to ensure they have the appropriate skills and motivation to ensure delivery of the
programme objectives
To be responsible for the performance management of the Programme Management Office
team
Support the Director of TYC in ensuring the management structures and practices within the
Programme team as a whole support a culture of effective team working, continuous
improvement and innovation
Support the Programme Director in facilitating the assessment of development needs of the
Programme Team members, and develop appropriate interventions to meet these needs
Information Management
Working with the Assistant Director for Capability and Engagement,, ensure the
development and delivery of a system to manage skills transfer within and across the TYC
Programme Team; to include the systematic identification of skills transfer needs and
opportunities, allocation and organisation of these, and tracking of results
Working with the Assistant Director for Capability and Engagement, establish monitoring
processes the assess the impact and benefit of change on patients
Develop and maintain an information system to co-ordinate, monitor and review project
management and performance management reports across the workstreams, regional
projects and the TYC programme as a whole, to ensure that the Programme is delivering
against the intended outcomes and progressing towards implementation milestones, whilst
proactively monitoring the state of readiness and risks/issues that need to be addressed.
Support the Programme Team and the Director of TYC in response to Assembly Questions,
Freedom of Information and other items of correspondence to DHSSPS and the Minister
Financial and Resource Management
Take a lead role in the delivery of the financial performance functions of the Programme.
Monitor the financial performance of the TYC Programme overall and the Programme
Management Office, taking corrective action where necessary and reporting to the Director
for TYC on any variances, and on the projected end of year financial position to ensure
financial balance
Work with senior Trust staff, HSCB and PHA to ensure delivery of the planned financial
position against the TYC allocation.
Take a lead role in the production of robust financial plans that achieve financial balance
across TYC implementation, and ensure these plans are linked to key programme
deliverables.
Brief the Director of TYC and the Senior Management Team of HSCB on the budgetary
position and any financial risks associated with implementation of TYC recommendations
and associated projects.
Lead the development of business cases or bids to seek additional investment funding for
implementation of TYC Programme, as appropriate and brief the Director of the Programme
on key financial assumptions and risks in all significant business cases.
Lead the development of business cases to engage external consultancy support as
appropriate. Establish contract monitoring mechanisms for significant external consultancy
resource budgets and lead on performance management of same.
Working with BSO PaLS, lead procurement for external consultancy resource, as appropriate
Develop budgets for the TYC Programme as a whole, and take specific responsibility
management of budget for the Programme Management Team
Contribute to the annual planning cycle by identifying the key priorities for the Programme
Management Office, and presenting the case for investment, when appropriate
Develop relationships and understanding of key financial issues related to the programme
across HSCB, workstreams and Trusts.
GENERAL MANAGEMENT RESPONSIBILITIES
Participate in the HSCB Approach Scheme and review individually on a regular basis the
performance of immediately subordinate staff. Provide guidance on personal development
requirements and advice on and initiate, where appropriate, further training.
Ensure that the review of performance identified above is performed for all levels of staff
within the team in accordance with the HSCB’s policy.
Maintain good staff relationships and morale amongst the staff reporting to him/her.
Where appropriate, review the organisational plan and establishment levels and ensure that
each is consistent with achieving objectives and recommend change where appropriate.
Delegate appropriate responsibility and authority to the level of staff within his/her control
consistent with effective decision making whilst retaining responsibility and accountability
for results.
Participate as required in the selection and appointment of staff reporting to him/her in
accordance with procedures laid down by the HSCB.
Take such action as may be necessary in disciplinary matters in accordance with procedures
laid down by the HSCB.
Promote the HSCB’s policy on equality of opportunity through his/her own actions and
ensure that this policy is adhered to by staff for whom he/she has responsibility.
OTHER GENERAL RESPONSIBILITIES
Employees of the Trust are required to promote and support the mission and vision of the service
for which they are responsible and:
At all times, provide a caring service and to treat those with whom they come into contact in
a courteous and respectful manner.
Demonstrate their commitment by their regular attendance and the efficient completion of
all tasks allocated to them.
Comply with the Trust’s No Smoking Policy.
Carry out their duties and responsibilities in compliance with health and safety policy and
statutory regulations.
Adhere to equal opportunities and good relations policies throughout the course of their
employment.
Ensure the ongoing confidence of the public in service provision.
Comply with the HPSS code of conduct.
Comply with HSCB policies in relation to the Prevention of Fraud and Bribery
RECORDS MANAGEMENT
The postholder is responsible to the TYC Programme Director for all records held, created or used as
part of their business including corporate and administrative records whether paper-based or
electronic and also including emails. All such records are public records and are accessible to the
general public, with limited exceptions, under the Freedom of Information Act 2000, the
Environment Information Regulations 2004 and the Data Protection Act 1998.
This job description is subject to review in the light of changing circumstances and is not intended to
be rigid and inflexible but should be regarded as providing guidelines within which the postholder
will work. Other duties of a similar nature and appropriate to the grade may be assigned from time
to time by the Director.
December 2012
TRANSFORMATION PROGRAMME
PERSONNEL SPECIFICATION
Title:
TYC Programme Manager (Transforming Your Care Programme)
Band:
Band 8b
Responsible to:
Chief Executive, HSCB
Reports to:
Director of Transforming Your Care
Location:
Health and Social Care Board, Belfast (however duties of the post may
require travel to various locations throughout Northern Ireland)
Duration:
24 Months initially (Temporary/Secondment opportunity)
Hours:
Full Time (37.5 hours)
Applications must clearly demonstrate in the application form below evidence of the qualifications
and experience set out below. Only information contained in the application form will be
considered at short listing stage.
ESSENTIAL REQUREMENTS:
Applications must provide evidence by the closing date for application that they have:
1. A university degree or relevant professional qualification and have worked for at least 3
years within the last 6 years in a senior capacity in a major complex organisation
OR
At least 5 years experience in the last 8 in a senior capacity in a major complex organisation
2. Experience of managing complex programmes, preferably in a transformational change
environment
3. Strong understanding of project management principles, tools and techniques, evidenced
through extensive practical experience, and preferably a recognised qualifications such as
Prince 2 practitioner
4. Excellent organisational skills and expertise in managing projects involving multi-disciplinary
stakeholders/groups and the ability to deliver project objectives within tight deadlines.
5. An ability to develop and sustain relationships with individuals at all levels in an organisation
(both internal and external), including the ability to engage with and influence senior
stakeholders
6. Demonstrate excellent written and oral communication skills, including experience of
developing business cases, programme reports, and giving presentations
7. Demonstrate the ability to lead and manage resources, in both a line and networked
environment, for a minimum of 2 years in the last 4 years
8. An ability to prioritise/ organise own workload to ensure that deadlines are adhered to, and
to successfully deliver under pressure, whilst displaying ability to deal with ambiguity
9. Strong leadership and collaborative working skills, and facilitation and coaching skills as
evidenced through operating in a programme management environment
10. Hold a full current driving license (valid in the UK) and have access to a car at the closing
date or have *access to a form of transport which will permit the applicant to carry out the
duties of the post in full.
(*This relates only to any person who has declared that they have a disability, which
debars them from driving)
DESIRABLE REQUIREMENTS:
Recognised Project Management Qualification, such as PRINCE 2 Practitioner
Demonstrable knowledge of health and social care structures, processes and procedures
Demonstrable knowledge of latest thinking in Programme Management of major change in a
healthcare environment
SHORTLISTING
A shortlist for candidates for interview will be prepared on the basis of the information contained in
the application form. It is, therefore, essential that all applicants demonstrate through their
application, how and to what extent their experience and qualities are relevant to this post and the
extent to which they satisfy each criterion specified.
Whilst elements of the essential criteria of the Personnel Specification will form the basis for short
listing, these may become more stringent by tightening of the current criteria.
In addition to short listing, applicants should be aware that there may be a preliminary stage to
the selection process and further details will be provided at the appropriate time if this is to be the
case.
Leadership Quality Framework
Candidates who are short-listed for interview will need to demonstrate at interview that they have
the required competencies to be effective in this demanding leadership role. The competencies
required are detailed in the Leadership Quality Framework which can be accessed at
http://www.leadershipacademy.nhs.uk/discover/leadership-framework/ and include:
Working with others
Managing services
Improving services
Demonstrating personal qualities
Setting direction
Creating the vision
Delivering the strategy
Applicants should note the following:
The appointment is subject to proof of the attainment of any qualifications deemed essential to the
post and used as the basis for short listing. Where educational or professional qualifications form
part of the criteria you will be required, if shortlisted for interview to produce original certificates,
and one photocopy of same, issued by the appropriate authority, Only those certificates relevant to
the short listing criteria should be produced. Failure to provide evidence of the required
qualifications prior to taking up the post will result in the offer of employment being withdrawn.
The successful candidate may be subject to Health Assessment by the Occupational Health Service.
The HSCB operates a ‘Smoke free’ policy and all staff must comply
WE ARE AN EQUAL OPPORTUNITIES EMPLOYER