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L
Transit Guide 2012 V 3 Text Side July 2013 Final:Layout 1
7/25/2013
2:50 PM
Page 1
WELCOME!
The Capital District Transportation Authority (CDTA) plans, finances, implements and delivers
transit services that take people where they want to go in the Capital Region safely, reliably and at
a reasonable cost.
HOW TO RIDE
ADDITIONAL SERVICES
WAITING FOR THE BUS:
STAR (Special Transit Available by Request):
STAR is paratransit service which provides curb-to-curb transportation, on
an advance reservation basis, for people with disabilities who are not able to
ride a regular fixed-route bus. STAR is available in areas where CDTA's
regular route service is provided. The fare for all trips is $2.50. Users must
be certified to use the service. For more information about the service or the
certification process, visit www.cdta.org or call (518) 482-2022.
You should plan to arrive at your bus stop about 5 minutes before the scheduled arrival time of your
bus.
BOARDING THE BUS:
HOW TO GET A SCHEDULE
CDTA bus schedules are available at area libraries, museums,
government offices, airports, rail stations and shopping centers. Our
bus operator should also have a supply of schedules. Schedules are
available online at www.cdta.org, while customers can use our
smartphone/tablet applications to find more information.
All CDTA buses are equipped with a kneeling device which lowers the first step to curb level for your
convenience. Always use the hand rails for support when you enter or exit the bus. Be careful when
walking up or down the steps during bad weather, and be extra careful if you are boarding with
young children. The steps can get slippery during rain, snowstorms or other inclement weather.
PAYING THE FARE:
CDTA bus operators do not handle money, so they cannot make change. All fares are deposited into
the fare box. Please have your fare ready when you board. This will speed up the payment process
and make the trip faster for everybody. If you do not have exact change, the CDTA
farebox will return a change card good for use on another CDTA vehicle.
SWIPER:
CUSTOMER SERVICE CENTER
The Customer Service Center is open Monday-Friday from 6AM
to 7PM, from 8AM – 6PM on Saturdays and from 8AM to 5PM
on Sunday and Holidays. People with hearing impairments can
reach the center through our telecommunications device for the
deaf (TDD).
CONTACT US
CDTA APPLICATIONS
Customer Service Center: (518) 482-8822
For all service related questions.
CDTA has innovative ways to gather
information and plan your
trip. Our iRide app offers
trip planning, schedule
advisories, news and
re-routes on both Apple
and Android platforms. Customers riding on NY
Route 5 can receive arrival information via
CDTA’s BusPlus application, which takes the
guesswork out of waiting. BusTime.CDTA.ORG
is accessible through devices with Internet
access, such as personal computers, tablets,
and smart phones, and works on Apple,
Android, and Blackberry platforms.
Hours: Monday-Friday, 6AM to 7PM
Saturday 8AM - to 6PM
Sunday/Holidays 8AM - 5PM
CDTA Sales Office: (518) 437-6876
CDTA Main Number: (518) 437-8300
People with hearing impairments can
reach the Service Center through the
telecommunications device for the deaf.
(TDD) (518) 482-9024
STAR Service for the Disabled:
(518) 482-2022
ACCESS Transit: (518) 459-8747
Visit Us Online: Click: www.cdta.org
Email: cdta@cdta.org
Write to Us
CDTA Marketing Office
85 Watervliet Avenue
Albany, New York 12206
BusPlus, CDTA’s version of Bus Rapid Transit
(BRT), is a limited stop service that operates
on the 17-mile stretch of NY 5 between
downtown Schenectady and downtown Albany.
BusPlus has a distinctive red and silver
branding scheme that signifies premium service
including bus lanes, stations, real time
information and Wi-Fi service.
Thank you for riding.
2013-14
System Map
& Rider Guide
Serving
New York’s
Capital Region
CDTA FARES
CDTA accepts U.S. coins and $1-$20 dollar bills.
Fare boxes do not make change, but issue change
cards usable on CDTA services.
Base Fare*............................(local services) -$1.50
Base Fare*....................................(BusPlus) -$2.00
Half Fare**..............................................75¢ - $1.00
Day Card..........................................................$4.00
Swiper............................$55 (5-day) & $65 (7-day)
1/2 Fare Swiper...$27.50 (5-day) & $32.50 (7-day)
*Children 46” and under ride free when
accompanied by a fare paying adult. There is a
maximum of three children per adult allowed.
**Citizens age 65 and over, disabled individuals,
Medicare card and CDTA half-fare ID cardholders
are entitled to ride for half-fare on CDTA services.
CDTA’s policy is to be fully compliant with Title VI
of the 1964 Civil Rights Act, which states that no
one shall be excluded from participation in, denied
the benefits of or discriminated against due to race,
color, or national origin. Members of the
public may request information on this policy or file
a Title VI complaint through CDTA’s website @
www.cdta.org or by calling (518)-482-8822.
www.cdta.org
(518) 482-8822
The Swiper card remains the best deal in town, offering
unlimited rides, all the time. Perfect for commuters, students
and other frequent riders, Swiper cards can be purchased online,
over the phone, by mail and in person at CDTA sales outlets. Two
kinds of Swipers are available: the 5-Day pass (M-F) costs $55
per month and the 31-Day pass (M-Sun) costs $65 per month.
CDTA ACCESSIBLE SERVICES:
CDTA is committed to providing mobility services to everyone in the Capital Region by offering a
variety of solutions for those who need assistance or special accommodations.
Information
The CDTA website is screen reader compatible. Schedules and information are available
upon request in large print, Braille and tape formats.
Low-Floor/Lift Equipped and Wheelchair Accessible Buses
All CDTA’s regularly scheduled, fixed routes buses are wheelchair accessible and equipped
with Low-Floor/Lifts to allow customers who use wheelchairs to board safely and quickly.
For more information, call our Customer Service Center at 482-8822.
RIDING THE BUS
We are confident that you will find CDTA service to be comfortable and reliable. You can help to make
riding the bus more pleasant for all customers by following a few simple riding tips:
• New York State Law PROHIBITS SMOKING on-board CDTA buses.
• There is NO EATING or DRINKING on-board CDTA buses.
• There is NO PLAYING RADIOS, tape players or other audio equipment while on-board CDTA
buses. You may listen to these instruments with earphones or head phones.
• ANIMALS are not allowed on-board CDTA buses unless they are in a carrier that can fit on your
lap or at your feet in front of you. Service animals are allowed on-board to provide assistance
to customers with impairments.
• DO NOT vandalize or damage buses or shelters. Vandalism is a crime and will be punished with
a fine or a jail sentence. Report vandalism to us immediately if you see it happening.
• GAMBLING IS NOT ALLOWED on any CDTA bus.
• FIREARMS ARE NOT ALLOWED on any CDTA bus.
• The seats at the front of every bus are for senior citizens and people with disabilities.
Please relinquish these seats if they are needed.
• If there are no seats available when you board, it is OK to stand. Please stand behind the yellow
line on the floor at the front of the bus. If possible, move to the rear to allow other customers to
board. For your safety, hold on to the hand rails when standing on-board CDTA buses.
• Baby strollers and grocery carts are allowed on-board, provided they are collapsed and will fit
on your lap or at your feet in front of you.
• Please keep your hands and arms inside the windows of the bus at all times.
• Shopping bags and small boxes are OK to bring on-board CDTA buses, provided they are small
enough to fit on your lap or at your feet in front of you. Do not put bags or boxes in the aisles
where they may block passage for other customers.
• We require that you wear shoes and a shirt on-board a CDTA bus.
• Emergency-exit instructions are displayed inside all CDTA buses for customer safety. In an
emergency or unusual situation, please notify your bus operator immediately.
GETTING OFF THE BUS:
When the bus gets near your stop, pull the cord above the window or press the yellow strip
between the windows. This will signal the bus operator to stop for you. The bus operator will stop at
the next designated bus stop location. Please remain seated until the bus has come to a
complete stop. Exit carefully, using the handrails for support. Do not rush towards the door; and
please watch your step. Use extra caution if you are traveling with young children.
DOWNTOWN ALBANY
PARK & RIDE:
CDTA Park & Ride lots are located throughout the transit district. Some Park
& Ride lots are owned and operated by CDTA; while others are located in
shopping centers or mall parking lots. For more information about Park &
Ride, call our Customer Information Center at 482-8822.
SAFEWATCH:
Safewatch is a cooperative effort between CDTA and local law enforcement
to make the Capital Region an even safer place to live. All CDTA vehicles are
equipped with two-way radios and our employees are trained to be alert for
potential problems and to inform authorities about criminal activity or
roadside accidents. Any individual who needs police assistance can flag
down a CDTA vehicle for emergency help.
LOST AND FOUND:
If you forget something on a CDTA bus, please call us. Everything found on
buses is returned to our Lost and Found offices in Albany, Schenectady, and
Troy. If you happen to find something while you are on a bus, please give it
to the bus operator who will turn it in to Lost and Found. Items are normally
kept in lost and found for 30 days.
RIDER PROGRAMS
CORPORATE SWIPER:
With CDTA's Corporate Swiper Program, you can help employees reduce the
stress of commuting, and put money back in their pockets. For a discounted
monthly fare, your employees will enjoy unlimited rides on CDTA's bus
system with more than 10% savings off regular fares. If you would like to
know more about the Swiper corporate program, please call (518) 437-5293.
UNIVERSAL ACCESS:
CDTA’s Universal Access program provides access to entire service network.
Capital Region employees and students use CDTA services by swiping their
ID card through the fare box. This enhanced access allows progressive
employers, schools and universities to provide affordable, environmentallyresponsible commuting options. For more on this program, log onto cdta.org
or contact our customer service center at (518) 482-8822.
DOWNTOWN SCHENECTADY
SARATOGA SPRINGS
NORTHWAY XPRESS COMMUTER SERVICE:
The Northway Xpress (operated Upstate Transit) is CDTA’s commuter
service offering reliable, comfortable
transportation from Saratoga County into
downtown Albany. It’s easy, flexible and
light on your wallet, so for more
information on our NX commuter service,
please visit cdta.org or call our customer
service center at (518) 482-8822.
REGIONAL FACILITIES
RAIL STATIONS:
Rensselaer Rail Station - The
Rensselaer Rail Station opened in the
September 2002 and is one of the
busiest Amtrak stations in the country.
The station has become a gateway to
the Capital Region, providing a first
class facility on the route from New
York City through the Empire Corridor
and onto Canada. The 80,000-foot
facility features retail, commercial and meeting space. A multi-level parking
garage adjoins the station, providing covered, secure parking for more than
500 cars while additional surface lots bring the total to 1100 parking spaces.
Phone: (518) 462-5763
Saratoga Springs Train Station - CDTA’s Saratoga Springs Train Station
opened in March 2004 and
serves close to 30,000
passengers each year. The
station also serves as the home
of the Saratoga North Creek
Railroad, a popular scenic rail trip
provider. Amenities include
canopied shelters, a coffee/news stand, an ATM machine, information kiosk,
and an outside patio area with benches and a children’s play area.
Phone: (518) 587-8354
POINTS OF INTEREST
Transportation
Schenectady County Airport
Schenectady Train Station
Rensselaer Rail Station
Albany International Airport
Saratoga Springs Train Station
A5
C5
J11
F9
Saratoga Inset
Shopping
Walmart (Schenectady)
Rotterdam Square Mall
Price Chopper (Schenectady)
Crosstown Plaza
Mohawk Commons
Twenty Mall
Columbia Plaza
Delaware Plaza
Price Chopper (Slingerlands)
Walmart (Rensselaer)
Westgate Plaza
Northway Mall
Colonie Center
Riverview Center
Hudson Valley Plaza
Crossgates Commons
B5
C4
D5
D6
E7
H7
L12
K9
K8
J12
I12
H9
H9,G9
H11
H13
H8
Walmart (Albany)
Crossgates Mall
Stuyvesant Plaza
Latham Farms
Latham Circle Mall
Price Chopper (Troy)
Walmart (Troy)
Columbia Street Plaza
Clifton Park Center
Wilton Mall
Shop Rite (Slingerlands)
H8
H8
I8
F11
F11
F14
F14
E11
A10
Saratoga Inset
J8
Colleges/Schools
Schenectady Co. Community College
Union College
Sage College
Albany College of Pharmacy
Albany Law School
College of Saint Rose
University at Albany
Hudson Valley Community College
Rensselaer Polytechnic Institute
Siena College
ITT Tech
C5
C5
J10
J10
J10
I12
I9,H9
H13
G13
G11
F9
Skidmore College
Saratoga Inset
Maria College
J9
Branford Hall Career Institute
F8
Albany High School
J10
Troy High School
G13
Lansingburgh High School
E13, E14
Colonie High School
H9
Cohoes High School
E12
Guilderland High School
H5
Shaker High School
G11
Mohonansen High School
E5
Niskayuna High School
C7
Schenectady High School
C6
Scotia-Glenville High School
B4
Saratoga High School
Saratoga Inset
Hospital/Medical
Ellis Hospital
Our Lady of Mercy Life Center
Slingerlands Medical
Saint Peters Hospital
Albany Medical Center
Albany Med South
Memorial Hospital
C6
H6
J8
J9
J10
J10
I11
Palisades Medical Center
H10
VA Hospital
J10
Saint Mary's Hospital
F13
Saratoga Hospital
Saratoga Inset
Leisure
H2
Altamont Fairgrounds
NYS Museum
J11
Palace Theatre
J11
Capital Repertory Theatre
J11
Times Union Center
J11
Saratoga Race Track Saratoga Inset
Saratoga Gaming
Saratoga Inset
Office Complexes
Corporate Circle
Empire State Plaza
NYS Capitol
NYS Education Department
State Office Campus
Patroon Creek
Green Island Industrial Park
H7
J11
J11
J11
I9
I9
F13
Senior Housing/Nursing Homes
J9
Ovav Shalom
Franciscan Hts Sr. Center J12
Van Rensselaer Hts
J12
Teresian House
H8
Daughters of Sarah Sr.
H8
Van Rensselaer Manor
H13
Griswold Heights
G13
Albany Co. Nursing Home F9
Saratoga Sites
F12
Columbia Gardens
E12
Valley View Apartments
E11
Vanderheyden Hall
H15
Embury Apts
Saratoga Inset
Misc
Albany County Jail
F9