Acadia Mountain Guides, Inc.
INTERNSHIP POSITIONS
Available year round for five to twelve weeks. We offer a number of internship
opportunities for qualified college and high school students interested in the fields of
adventure education, mountain guiding, guide service management and outdoor retail
business management. Typical internships involve exposure to the various aspects of
operating an outdoor program and adventure leadership center. In addition to day to day
activities, interns are expected to each develop a focused project which is followed
through from conception to implementation. Our internships are not fluff - they are true
experiential education - you will be making real decisions with real consequences. In
return, you take home many new skills, experiences and insights that will prove beneficial
throughout your career.
Working with a mentor, each intern will develop unique goals and expectations that are mutually beneficial to the intern
and the organization. Interns are expected to work approximately 40 hours per week. Internships are based in Orono,
Maine and Bar Harbor, ME.
Sample internships:
Outdoor Leadership / Climbing instruction - provide instruction in climbing and various outdoor activities, slide shows,
present seminars, apprentice with AMGA certified guides.
Wilderness Medicine – instructor support for WFR, WFA, EMT and guide training courses, co-teach as appropriate,
score written exams and practical scenarios.
Adventure Leadership - participate in the development of a new Maine Center for Adventure Leadership and Education
(program for high school and university students) - marketing, recruiting, politics, field instruction, games and initiatives,
ropes course construction / training, writing, etc.
Challenge Course Facilitation / Construction – participate in the delivery of training programs, school and therapeutic
activities, program marketing, and ropes course design and construction.
Outdoor Retail Sales and Management - participate in all aspects of operation - sales, inventory, display/marketing,
website development, accounting.
E-Commerce – develop and / or maintain outdoor retail e-commerce sites. Image preparation, formatting, site design.
Guide Service Administration – develop and market course materials, prepare itineraries, research new venues,
answer inquires.
Benefits:
This is a cooperative work exchange providing skills and guidance to an aspirant guide or intern in lieu of monetary
compensation. Ocassional stipends may be provided up to $150.00 / week, access to professional courses
(climbing/mountaineering, WMA wilderness medicine, AIARE avalanche science, AMGA guide training, group facilitator
training, etc) at significantly reduced rates. Housing variable depending upon location, pro-purchase access, future
potential to hire. Interns are provided worker’s compensation insurance.
Send a letter of interest and resume to Jon Tierney (climb@acadiamountainguides.com) or via mail to AMGCS, PO Box
121, Orono, ME 04473. 207-866-7562.
Acadia Mountain Guides, Inc.
POSITION OPENINGS
OUTDOOR EQUIPMENT
SALES ASSOCIATES
Orono • Bar Harbor (seasonal & full-time)
Requires excellent people skills, solid organizational skills and a strong
knowledge of outdoor activities and outdoor equipment. Per diem / part
time with possible full time opportunity.
Responsibilities
• Primary responsibility is customer interaction and sales in a retail store environment.
• Represents Alpenglow Adventure Sports and Acadia Mountain Guides to the general public and provides superior
public service.
• Answers phone and email, processes internet and phone mail orders.
• Continually develops expert product knowledge and marketing ideas for all product lines.
• Responds to client inquiries and processes reservations.
• Organizes and cleans retail sales floor, prepares merchandising displays, creates labels
• Processes incoming inventory, prepares ASAP inventory orders, purchase orders,
• Evaluate and suggest new merchandise and product categories.
• Operates POS system and cash register: enters sales, client data, processes credit cards, prepares daily cash
ups.
• Works with management to further develop the vision and mission of the corporation.
• Monitors and maintains familiarity with all written, published and website materials.
• Maintain fresh appearance and cleanliness of store and organizes merchandise displays.
• Stocks forms and brochures are available (special orders, shop evaluations, gift certificates, consignment, guiding
forms, etc.
• Acts on directives from managers
Employee Characteristics:
• Well -organized individual with outdoor product knowledge and retail experience who is customer service-oriented
and sales driven.
• Ability to work independently and without regular supervision.
• Ability to communicate effectively and appropriately with various audiences.
• Performance demonstrating on the job initiative and innovation.
• Productive work methods and sound judgement while multi-tasking.
• Ability to work flexible hours (primarily 11a.m. – 6 p.m.,, Mon – Sat).
• Must be available for all major holidays and school break periods.
• Ability to navigate computer POS systems (Mac)
Benefits:
Starting Wage $7.00 / hour ($8.00 in Bar Harbor), access to pro-purchase discounts and discounted professional training.
Housing options available for Orono location.
Send a letter of interest and resume to Jon Tierney (climb@acadiamountainguides.com) or via mail to Acadia Mountain
Guides / Alpenglow, PO Box 121, Orono, ME 04473. 207-866-7562.
Acadia Mountain Guides, Inc.
POSITION ANNOUNCEMENT
Climbing Instructor / Top Rope Climbing
Site Manager
Seeking a Certified Top Rope Site Manager to work in Acadia National Park and Maine
for the 2005 summer season. Minimum of 3 years climbing experience including a
diversity of areas and a minimum of 60 days outdoor climbing per year. Wilderness First
Responder and CPR certification required. Demonstrated ability in the following:
managing top rope sites safely and efficiently, group teaching and leadership, knowledge
of climbing equipment, natural history, environmental consciousness, judgement and
decision-making, improvised rescue, general outdoor skills. EEOE.
Responsibilities: Instruct top rope rock climbing for individuals and groups. Inspect and
maintain equipment. Assist in company operation, marketing, and sales. Opportunity to
work in outdoor retail / climbing store when not instructing.
Guide Related Expectations (70%)
• Manage large and small groups of clients in busy top rope settings (ice in winter)
• Lead private and small group trips that may include day and overnight hiking, backpacking, camping, canoeing,
kayaking and general wilderness skills
• Lead private and small group trips that may include day and overnight ski touring, winter camping, skiing, and nontechnical summit ascents. (winter employees only)
• Lead extended overnight trips with youth groups
• Respect and enjoy the mountain environment
• Enjoy people and teaching climbing sports and enthusiasm for client comfort and entertainment
• Competence with awareness of strengths and weaknesses, sound judgment and decision-making skills
• Tolerance and patience for adversity, diversity and uncertainty
• Timely and reliable
• Ability to give and receive constructive feedback, sense of humor
• Ability to quickly establish climbs and to select appropriate terrain
• Maintain high regard for client safety and client experience
• Learn client expectations and strive to meet them
• Develop appropriate curriculum for each client based on skills and ability
• Provide clear and direct explanations and instructions
• Relate local knowledge including natural and cultural history
• Demonstrate and promote minimum impact practices and environmental awareness
• Provide leadership, instruction and medical care during an emergency
• Inspect and maintain equipment
• Review and complete related client paperwork
Guide Administration Expectations (10%)
• Assist in climbing school operation, marketing, and sales
• Develop / maintain climbing school administrative and marketing materials
• Contact potential clients and sources of potential clients.
Retail Sales Expectations (20%)
• Sell outdoor retail products, process cash and credit card sales.
• Process internet sales, pack and ship parcels.
• Process special orders.
• Other duties as assigned such as cleaning and product merchandising.
Preferred Technical Qualifications:
• Minimum of 3 years climbing experience including a diversity of areas and routes
• Minimum of 40 days outdoor climbing per year and 60 days of outdoor climbing instructor experience within past 3
years• demonstrated ability to currently and safely lead II, 5.8 and top rope 5.10.
• AMGA Top Rope Site Manager certification
• Wilderness First Aid and CPR certification if working within 1 hour of rescue otherwise at least Wilderness First
Responder.
• Maine Guide or Trip Leader license required.
Base salary is 35% of daily generated income, incentives commensurate with education and experience up to (salary
range $80.00 - $140.00 / day). Access to professional purchase discounts, personal rope allowance, opportunity to take
AMG courses at significantly reduced rates. Housing limited.
Send a letter of interest and resume to Jon Tierney (climb@acadiamountainguides.com) or via mail to Acadia Mountain
Guides / Alpenglow, PO Box 121, Orono, ME 04473. 207-866-7562.
Acadia Mountain Guides, Inc.
POSITION ANNOUNCEMENT
Assistant Climbing Guide /
Rock Instructor
Seeking climbing guides to work in Acadia National Park and Maine for the
2005 summer season. Minimum of 5 years climbing experience including
a diversity of areas and a minimum of 120 days outdoor climbing per year.
Demonstrated ability to currently, safely and consistently lead III, 5.10, A1
and top rope most 5.11s. Participated in AMGA Rock Instructor course
(preferably AMGA certified) and 30 full days of guiding per year in last two
years. Wilderness First Responder and CPR certification required.
Demonstrated ability in the following: managing top rope sites safely and
efficiently, multi-pitch guiding of 2 - 3 clients on grades I-III, teaching and
leadership, climbing equipment, natural history, environmental
consciousness, judgement and decision-making, improvised rescue,
general outdoor skills.Requires excellent people skills, solid organizational
skills and a strong knowledge of outdoor activities and outdoor equipment.
Responsibilities:
guide multi-pitch routes up to grade II, 5.11 with 2 - 3 clients. Inspect and maintain climbing
equipment. Assist in company operation, marketing, and sales. Opportunity to work in outdoor retail /
climbing store when not instructing.
Guide Related Expectations (70%)
• Guide multi-pitch rock climbing routes up to grade III, 5.10c – 5.11 with 2 - 3 clients, ice routes up
to WI Grade and wilderness trips.
• Lead private and small group trips that may include day and overnight hiking, backpacking,
camping, canoeing, kayaking and general wilderness skills
• Lead private and small group trips that may include day and overnight ski touring, winter camping,
skiing, and technical summit ascents.
• Respect and enjoy the mountain environment
• Enjoy people and teaching climbing sports and enthusiasm for client comfort and entertainment
• Competence and awareness of strengths and weaknesses
• Sound judgment and decision-making skills, lead by example
• Tolerance and patience for adversity, diversity and uncertainty
• Timely and reliable
• Ability to give and receive constructive feedback, sense of humor
• Ability to quickly establish climbs and to select appropriate terrain
• Maintain high regard for client safety and client experience
• Learn client expectations and strive to meet them
• Develop appropriate curriculum for each client based on skills and ability
• Provide clear and direct explanations and instructions
• Relate local knowledge including natural and cultural history
• Demonstrate and promote minimum impact practices and environmental awareness
•
•
•
Provide leadership, instruction and medical care during an emergency
Inspect and maintain equipment
Review and complete related client paperwork
Guide Administration Expectations (10%)
• Assist in climbing school operation, marketing, and sales
• Develop / maintain climbing school administrative and marketing materials
• Contact potential clients and sources of potential clients.
Retail Sales Expectations (20%)
• Sell outdoor retail products, process cash and credit card sales.
• Process internet sales, pack and ship parcels.
• Process special orders.
• Other duties as assigned such as cleaning and product merchandising.
Preferred Technical Qualifications:
• minimum of 8 years climbing experience including a diversity of areas and routes.
• minimum of 60 days outdoor climbing and 60 days guiding per year in last two years including
ascents up to at least grade IV.
• demonstrated ability to currently and safely lead III, 5.10, A1.
• AMGA Advanced Rock Guide Course and Rock Guide Certification
• Wilderness First Responder and CPR certification
• Maine Guide license required.
• Winter: AIARE Level 2 Avalanche Course
Approximate season options: May 15 - Sept 30th or June 15th - August 20th or July 15th - August
15th.
Salary
Base salary is 35% of daily generated income, incentives commensurate with education and
experience up to (salary range $80.00 - $140.00 / day). Access to professional purchase discounts,
personal rope allowance, opportunity to take AMG courses at significantly reduced rates. Housing
limited.
Acadia Mountain Guides, Inc.
INTERNSHIP / EMPLOYMENT OPPORTUNITY
TRIP LEADERS / TRIP SUPPORT STAFF
Acadia Mountain Guides is seeking highly motivated, self starting individuals to lead
coed, week-long climbing and adventure trips in Maine and NH for teens. Trips focus on
group living, wilderness skills, rock climbing, cooperation, independence, and fun. We
expect our leaders to be professional and fun-loving with a keen sense for managing risk,
problem-solving and responding to group and individual needs. Leaders of the RockPro
and White Mountain Program are on duty 24/7.
Support staff are responsible for preparing equipment and food rations, transport,
shuttles, and supervising intra-camp sessions. Leadership / instruction opportunities
available to appropriately skilled applicants.
Summer Camp Program Overview
Time Frame: approximately mid June to mid August (4, 6, and 7 week opportunities)
Our RockPro program is an intense, four week series that teaches a full spectrum of rock climbing skills from basic knots
and climbing technique to advanced lead climbing as campers abilities allow. Throughout the series, campers and leaders
will interact with senior AMG staff when on advanced terrain. The program travels between Maine and NH.
In early summer we offer two adventure camps - one that focuses on hiking, rock climbing and rafting and one that
focuses on sea kayaking, rock climbing and hiking.
The White Mountain program is based at White Mountain School in Bethlehem, NH - home to one of the best climbing
walls in New England. Here campers will stay primarily on campus and take day trips to climbing and hiking areas.
Occasional overnight camping trips will be required. The White Mountain program offers rock climbing, sport climbing,
wilderness skills and wilderness leadership training opportunities to campers.
The Young Explorer's Day Camp takes place mostly between Bangor, ME and Acadia National Park. The day camp
provides opportunities for those ages 9 - 12 to participate in a variety of adventure activities including ropes course, rock
climbing, hiking, caving, canoeing, kayaking, and general exploring.
Ideal qualifications for camp positions
age 21 or older, significant personal skills in rock climbing, backcountry travel / camping and other outdoor pursuits,
experience / expertise teaching rock climbing and outdoor skills, strong interpersonal / leadership skills with teens and
pre-teens and a desire to serve as a positive role model, excellent driving record, excellent physical condition, ME Guide
license or willing to obtain it, WFA or WFR, LifeGuard Training and AMGA Top Rope Site Manager Certification or AMGA
Rock Instructor Course required. The latter are available in house prior to start of season at reduced cost for qualified
candidates. Opportunities to work in climbing school or outdoor retail store may be available before and after camps.
All camp staff participate in training beginning in mid-June. There is no compensation for this training period; however,
room and board are provided. At this intensive session we go over wilderness skills, program rules and regulations,
initiatives and games, climbing site management, LNT expectations, area familiarization, wilderness first aid, and tons
more.
Salary commensurate with education and experience up to $400.00 / week. Access to professional purchase discounts,
opportunity to take AMG courses at significantly reduced rates. Housing limited.
Send a letter of interest and resume to Jon Tierney (climb@acadiamountainguides.com) or via mail to AMGCS,
PO Box 121, Orono, ME 04473. 207-866-7562.
Acadia Mountain Guides, Inc.
POSITION ANNOUNCEMENT
Assistant Operations Manager
Responsibilities:
Leadership / Vision / Mission Development: Work with owner to further develop the corporation. Problem solve as
needed. Responsible for critical decision making particularly in owner’s absence.
Staff supervision: Oversee part-time employees. Delegates a variety of assignments to assistant manager, sales
associates and guides. Develops daily work schedules and feedback processes. Process evaluations, etc. Supervises
guide paperwork. Insures adequate store coverage. Meets weekly with employees. Communicates and follows up on
directives from owner.
Retail Sales: Increasingly develop product knowledge and marketing ideas for products. Develop in-store displays and
merchandising cycles. Develop competitive promotion programs. Seek out contract work for both retail sales and guiding.
Work sales floor as needed. Work 2 – 3 days per week on retail floor during fringe seasons.
Financial: Prepares and checks daily deposits. Maintain accounting and financial records, tax reporting, track payables
and receivables,. Prepares monthly account statement and P&Ls.
Training: provide start up and on-going training to retail employees. Organizes new employee training.
Inventory: Oversees and maintains inventory systems. Prepares ASAP orders, purchase orders, process inventory
received. Evaluates and selects new merchandise and product categories. Attends annual trade shows.
Advertising: Work with marketing website manager to carry out advertising / cooperative programs. Develop and places
ads for magazines, brochures, and radio and other media. Develop, plan and promote future programs and marketing
strategy.
General: Maintain store appearance, files, fixtures.
Reservations: Supervises client registration and reservations. Oversee advance reservation follow up.
Liason: Familiar with services, answer questions, make reservations, etc. Monitors all written, published and website
materials.
Equipment: Oversee maintenance of guide equipment, etc.
Data Information: Maintains client data files, manages email. Manage multiple address lists of retail clients, guiding clients
and information requests. Send regular electronic and post notifications of sales, special programs, etc. Manage the
response to and processing of potential client requests. Oversees data collection and data input of other employees.
E Commerce / Website: Continuing development and on-going maintenance of AMGCS and Alpenglow websites including
but not limited to the following:
Evaluate and improve current website layout.
Monitoring of competitor sites.
Establishment of useful links to resources that maintain AMGCS site open and benefit our clientele.
Verify effectiveness of website on various computer systems available within past 3-4 years.
Creation of resource pages such as guide to climbing routes, virtual route tours / maps, featured routes / crags,
information such as BSP winter brochure.
Create downloadable PDF forms for climbing school clients, useful internal forms and educational materials.
Develop on-line registration capability.
Consider value of using other adventure based finder websites.
Monitor / interpret monthly use statistics.
Placement in major search engines.
Manage and maintain current gear specials page with weekly updates. Receive regular feedback / information
from other employees on items sold and suggestions for new items to go on site.
Develop secure, on-line equipment ordering page. Initially manage / process all on-line purchases until size
requires additional personnel.
Marketing: Work to broaden guiding and retail sales to organizations and groups. Manage the response to and processing
of potential group requests. Further develop climbing markets.
Annual Salary: $20,000 – $24000.00. This is a salaried position with two weeks paid vacation after 12 months of
continuous employment. Health insurance option is a 50/50 split first year then company pays 100% (approximate annual
value – $2400.00 / $4800.00). Salary increases based on performance. Employee eligible for pro-purchase discounts
(approximate annual value – 1000.00). Opportunities for profit sharing and partnership exist.
Send a letter of interest and resume to Jon Tierney (climb@acadiamountainguides.com) or via mail to AMGCS, PO Box
121, Orono, ME 04473. 207-866-7562.
Acadia Mountain Guides, Inc.
POSITION ANNOUNCEMENT
OFFICE ASSISTANT
RESPONSIBILITIES
General
Maintains administrative, accounting, inventory, archival, and personnel files (electronic and paper) for organization.
Responds to electronic and phone information requests.
Processes incoming / outgoing mail.
Analyzes routine operating practices and procedures to ensure smooth and efficient operation.
Financial
Processes daily cash-ups for accuracy, prepares cash deposits.
Maintains systems, procedures and methods for managing accounts payable and receivable.
Maintains systems, procedures and methods for processing payroll and prepares monthly, quarterly and annual payroll
deposits and reports.
Manages checkbook and insures accurate tracking of income and expenses.
Interacts with vendors and clients to answer financial questions and resolve account discrepancies.
Information Management
Further develops and maintains electronic database and lead tracking mechanisms. Familiar with computer skills (Mac) to
include MS Word, Excel, Filemaker and Dreamweaver.
Organizes and drafts technical and administrative materials for public information or organizational use.
Drafts responses to questions and finalizes documents prepared by directors.
Schedules retail staff and per diem guide staff.
Provides client information and processes reservations.
Electronic Support
Maintains, updates and develops website information.
Processes images and prepares material for on-line retail sales.
Salary: $8.00 / hour to start. Part-time with possibility for full-time.
Send a letter of interest and resume to Jon Tierney (climb@acadiamountainguides.com) or via mail to AMGCS, PO Box
121, Orono, ME 04473. 207-866-7562.
Acadia Mountain Guides, Inc.
POSITION ANNOUNCEMENT
ADMINISTRATIVE ASSISTANT INTERN
Seeking an individual who is self-motivated, excited to learn, interested in the day-to-day
administration and management of a climbing school and outdoor retail store.
Collecting data for statistical reporting, updating databases, alumni relations, program newsletter and
announcements, develop and post marketing and enrollment information, maintain inventory of
administrative needs, answer, and route telephone calls as appropriate, assist with enrollment
procedures as requested, update program manuals. Excellent telephone etiquette, verbal and written
skills, ability to follow directives precisely, ability to work very independently, desire to learn marketing
skills, enrollment and administrative processes, excellent organizational skills, demonstrated
computer skills (Mac) to include MS Word, Excel, Filemaker and Dreamweaver.
Minimum 3 month internship. Excellent learning opportunity following a 14 day
orientation/assessment. Housing provided. Weekly stipend will be arranged. Opportunity for full time
position upon completion of internship. Professional development opportunities available.
Send a letter of interest and resume to Jon Tierney (climb@acadiamountainguides.com) or via mail to
AMGCS, PO Box 121, Orono, ME 04473. 207-866-7562.
Acadia Mountain Guides, Inc.
POSITION ANNOUNCEMENT
Assistant Director of
Climbing Programs
Since 1993 our climbing school has grown from summer rock guiding to
include a full spectrum of winter programs, international trips and a youth
summer camp program. To continue our dedication to our quality and an
education-based approach, we are seeking to bring on another qualified
individual to manage our current system, offer the highest quality
programs, and continue our growth.
The Assistant Director of Climbing Programs is a challenging, highly independent position that offers
the right individual the opportunity to run both the administrative and “in-the-field” portions of Acadia
Mountain Guides Climbing School. Acadia Mountain Guides is looking for a strong, experienced i
guide who also brings detail-oriented administrative skills and a growth-oriented vision. Sales and
client relations will be a primary focus of this position when not in the field. This means the right
applicant will love time with clients and potential clients. The Assistant. Director is in the limelight
every day: forming relationships, maintaining relationships, and converting inquiries into sales.
Based in Maine, the role has multiple purposes:
1. Climbing Sales- First and foremost, this person must be the voice of our climbing program – to
staff, clients, land managers and the community.
2. Outdoor Program Participation - This means this role continues to have heavy presence in
rock, ice, and mountaineering programming. They must be meeting new and existing clients
and building relationships.
3. Mountain Administration - This role will also support the Director in developing and maintaining
marketing and support materials and providing course logistics. Especially important will be the
responsibility for all of building contacts and relationships with potential groups and specialty
clients.
4. Lead Specialty Guiding - They should grow into an ability to run avalanche and Top Rope Site
Manager Courses, international trips and climbing programs in both primary and new
destinations, offering the absolute highest quality experience to our clients.
1) Guiding Sales (30%)
a) Further develop outreach relationships with potential new clients through interactions in special
events, outreach and local courses.
b) Pursue universities, youth groups, schools, camps, etc., for groups programs and participation
in leadership training programs such as AMGA courses and wilderness medicince courses.
c) Maintain relationships with clients.
d) Convert potential clients to sales through phone, email, and in-person interactions.
e) Maintain client-tracking system and manage the retail sales team’s priorities as they relate to
guiding.
2) Mountain Administration (20%)
a) In the stores and local communities, maintain all signage, packets, promotion racks, and other
advertising materials.
b) Design and run staff trainings to better educate all staff to market climbing trips.
c) Maintain all climbing equipment and the system to track it.
d) Assist the Director in organizing trip-specific country logistics.
e) Manage / develop climbing school information exchange with retail sales associates.
f) Work with land managers to maintain appropriate land use permits.
3) Destination Guiding (20%)
a) Offer the highest quality rock climbing trips and international destination programs. With
extensive guiding and climbing experience, this person is also committed to what makes AMG
special.
b) Continue to build guide skills and personal mountaineering experience and reputation
throughout the world.
c) Develop new international guiding venues.
4) Day to Day Guiding and Outdoor Program Participation (30%)
a) Lead beginner through advanced climbing, avalanche and outdoor education programs as
technical skills and certifications allow. As the Assistant. Director, their teaching skills should
represent the pinnacle of AMG instruction.
b) Acquisition and maintenance of all required certification (CPR/WFR/AMGA/AVY, etc).
c) Personal and professional development as a mountaineer, climber, and instructor.
d) Manage client check-in and follow up processing
e) Provide periodic retail sales coverage on a per diem basis.
f) Other duties as assigned.
Guiding skills
The candidate who will be most successful in this position is someone who is well educated in a
variety of subjects, from literature to business, and present themselves as not only professional
mountaineers with significant personal climbing successes, but also as well-rounded individuals able
to connect with clients on multiple levels. Candidates must possess a high level of creative energy,
self-motivation, ability to self- critique, and a strong desire to strive for excellence. Ideal candidate
would possess at least one AMGA certification and be motivated to pursue additional certifications.
Salary: $20,000.00 - $24,000.00 based on experience and education
Paid and unpaid leave available for continued mountain development, educational scholarships,
health insurance and housing option, pro-purchase access.
Send a letter of interest and resume to Jon Tierney (climb@acadiamountainguides.com) or via mail to
AMGCS, PO Box 121, Orono, ME 04473. 207-866-7562.