Association
Management
Exe
c
Bus utes t
ines he
s Pl
an
elf
its S and
b
i
h
e
Ex
denc
Confi tiveness
r
Asse
Communicates
Effectively
Prov
i
Stra des
tegic
Dire
ction
Se
Fo ts M
cu is
se si
d G on
oa ls
nd
sa
s
e
ize
Se imiz ities
x
n
Ma ortu
p
Op
Manages
Multiple
Projects
Us
M es
Pr ana Sou
inc ge nd
ipl me
es nt
D
Cr emo
itic ns
al tra
Th te
ink s
ing
e of
Sens
Personal
Leadership
Teamwork &
Commitment
& TD
ks
S
See izes A s
l
i
Ut ource
Res
010942.35110
Models Learning
& Performance
ps
elo
Dev ers
Oth
es
ss
se s
As ther
O
Learning &
Performance
Moti
v
Othe ates
rs
Builds a
Cohesive Team
Environment
Visio
n
Chapter Leader Competency Model
Builds a
Cohesive Team
Environment
Personal
Leadership
Teamwork &
Commitment
Association
Management
Exe
c
Bus utes t
ines he
s Pl
an
Self d
bits
Exhi ence an
d
Confi tiveness
r
e
s
As
Communicates
Effectively
Prov
i
Stra des
tegic
Dire
ction
Se
Fo ts M
cu is
se si
d G on
oa ls
nd
sa
s
e
ize
Se imiz ities
x
n
Ma ortu
p
Op
Manages
Multiple
Projects
Us
M es
Pr ana Sou
inc ge nd
ipl me
es nt
& TD
ks
S
See izes A s
l
i
Ut ource
Res
D
Cr emo
itic ns
al tra
Th te
ink s
ing
e of
Sens
es
ss
se s
As ther
O
Learning &
Performance
Moti
v
Othe ates
rs
Relative
Behaviors
Models Learning
& Performance
ps
elo
Dev ers
Oth
Key Chapter Leader
Competencies
Visio
n
How to Use the Competency Model
Related effective behaviors:
OBSERVANT: Identifies and reflects upon
underlying patterns in complex situations
ANALYTICAL: Analyzes and addresses root causes
of problems
EMPIRICAL: Makes decisions based on analysis
of available information
RESULT-ORIENTED: Designs solutions to produce
a desired result
Communicates Effectively
Related effective behaviors:
CLEAR: Expresses ideas clearly both orally
and in writing
ENGAGING: Engages others through a variety
of interpersonal communication skills
OPEN: Shares information freely and appropriately
LISTENER: Uses active listening skills
to encourage two-way communication
Builds a
Cohesive Team
Environment
D
Cr emo
itic ns
al tra
Th te
ink s
ing
Sens
e
Personal
Leadership
Teamwork &
Commitment
Association
Management
Exe
c
the utes
B
Plan usine
ss
Us
M es
Pr ana Sou
inc ge nd
ipl me
es nt
& TD
ks
S
See izes A s
Util ource
s
e
R
elf
its S
d
Exhib ence an
d
Confi iveness
rt
e
s
s
A
Communicates
Effectively
Prov
id
Stra es
te
Dire gic
ction
Se
Fo ts M
cu is
se si
d G on
oa ls
nd
s a es
ize
Se ximiz ities
n
Ma ortu
p
Op
Demonstrates Critical Thinking
SELF-ASSURED: Trusts and acts on own abilities
and intuitions
INSPIRING: Inspires others to have trust
and confidence in the leader
SELF-AWARE: Recognizes personal strengths
and limitations
FOCUS: Leads with focus and commitment
COMPOSED: Manages competing tasks
and demands by maintaining composure
and handling pressure
Learning &
Performance
Moti
v
Othe ates
rs
Manages
Multiple
Projects
VISION: Articulates a clear vision for the chapter
RESPONSIBLE: Takes ownership and responsibility
for the performance of the chapter
CONTINUITY: Ensures continuity and long-term
viability
ENTHUSIASTIC: Exhibits enthusiasm
and commitment for the mission
Related effective behaviors:
ps
elo
Dev ers
Ot h
Related effective behaviors:
Exhibits Self Confidence
and Assertiveness
es
ss
se s
As ther
O
Possesses a Strong
Sense of Vision
Models Learning
& Performance
Personal Leadership
of Vis
ion
How to Use the Competency Model
Related effective behaviors:
MEASURES: Develops metrics to quantify results
and improves practices
ALIGNED: Aligns chapter objectives with vision
and mission of national ASTD
TARGETS: Develops specific timetables with
milestones for the accomplishment of major activities
STANDARDS: Sets high standards for self and others
BUDGETS: Utilizes sound financial planning practices
Builds a
Cohesive Team
Environment
Association
Management
& TD
ks
S
See izes A s
Util ource
s
e
R
D
Cr emo
itic ns
al tra
Th te
ink s
ing
Sens
e
Teamwork &
Commitment
elf
its S
d
Exhib ence an
d
Confi iveness
rt
e
s
s
A
Communicates
Effectively
Prov
id
Stra es
te
Dire gic
ction
Se
Fo ts M
cu is
se si
d G on
oa ls
nd
s a es
ize
Se ximiz ities
n
Ma ortu
p
Op
Sets Mission-Focused Goals
SYSTEMS THINKING: Makes decisions in response
to awareness of behavior patterns, responsible
relationships, and events
DIVERSE: Identifies and uses diverse volunteer
resources
INTERORGANIZATIONAL: Promotes collaboration
with potential partner organizations by initiating
contacts with key decision makers and establishing
strategic organizational relationships
ASTD RESOURCES: Utilizes local and national
ASTD resources
GROWTH: Seeks opportunities for chapter growth
PROMOTES: Promotes visibility of the chapter
and chapter leaders
Personal
Leadership
Manages
Multiple
Projects
PLANS: Utilizes a strategic planning system
to improve operations and resolve ambiguities
COMMUNICATIONS: Ensures that a variety
of effective communication processes are used
to clarify understanding and reduce confusion
GOVERNANCE: Develops, improves, and implements
formal policies
RECRUITS: Recruits leaders and manages transitions
between incoming and outgoing board members
PRUDENCE: Exercises due care and diligence
to minimize fiduciary and legal risks and liabilities
to the chapter
INVOLVEMENT: Develops strategies to broaden
and promote membership engagement opportunities
Learning &
Performance
Moti
v
Othe ates
rs
Exe
c
the utes
B
Plan usine
ss
Related effective behaviors:
Us
M es
Pr ana Sou
inc ge nd
ipl me
es nt
Related effective behaviors:
ps
elo
Dev ers
Ot h
Seizes and Maximizes Opportunities
es
ss
se s
As ther
O
Provides Strategic Direction
Models Learning
& Performance
Association Management
of Vis
ion
How to Use the Competency Model
Related effective behaviors:
TIME: Invests time and effort to get the job done
MULTI-TASK: Prioritizes and manages multiple
tasks efficiently and effectively
DELEGATES: Delegates well-defined
and limited tasks
Seeks and Utilizes ASTD Resources
Related effective behaviors:
ADVOCATES: Knows and advocates the purpose
and benefits of local and national ASTD
ORIENTS: Helps volunteers to become aware
of ASTD resources
ASSOCIATION AWARENESS: Bases chapter
plans on accurate knowledge of national
and regional objectives
Association
Management
Exe
c
the utes
B
Plan usine
ss
& TD
ks
S
See izes A s
Util ource
s
e
R
D
Cr emo
itic ns
al tra
Th te
ink s
ing
Sens
e
Teamwork &
Commitment
Us
M es
Pr ana Sou
inc ge nd
ipl me
es nt
LEADS: Uses leadership authority to set
performance expectations, identify consequences,
and reinforce accountability
ETHICAL: Promotes and holds others accountable
for high ethical standards
CAPACITY: Builds capacity and allocates resources
to ensure sound chapter growth
LEGAL: Understands legal requirements
for nonprofit organizations
CORE: Ensures compliance with Chapter
Operating Requirements (CORE)
Builds a
Cohesive Team
Environment
Personal
Leadership
elf
its S
d
Exhib ence an
d
Confi iveness
rt
e
s
s
A
Communicates
Effectively
Prov
id
Stra es
te
Dire gic
ction
Se
Fo ts M
cu is
se si
d G on
oa ls
nd
s a es
ize
Se ximiz ities
n
Ma ortu
p
Op
Executes the Business Plan
Related effective behaviors:
Learning &
Performance
Moti
v
Othe ates
rs
Manages
Multiple
Projects
PROJECT: Identifies requirements and establishes
clear and achievable objectives to meet those
requirements
BALANCE: Balances the competing demands
for quality, scope, time, and cost
CUSTOMIZES: Adapts the specifications, plans,
and approach to the different concerns
and expectations of the various stakeholders
EFFICIENT: Minimizes a duplication of efforts
through role clarity and delegation
ps
elo
Dev ers
Ot h
Related effective behaviors:
Demonstrates Sound
Management Principles
es
ss
se s
As ther
O
Manages Multiple Projects
Models Learning
& Performance
Association Management, Cont.
of Vis
ion
How to Use the Competency Model
Related effective behaviors:
SHARES: Shares power
AFFILIATION: Creates a climate in which volunteers feel a strong identification
with their tasks and performance
INCENTS: Incorporates appropriate incentives to energize volunteers
REWARDS: Provides individually meaningful rewards and recognition for volunteers
RECOGNITION: Publicly and privately recognizes the specific accomplishments
and contributions of others
D
Cr emo
itic ns
al tra
Th te
ink s
ing
Sens
e
Personal
Leadership
Teamwork &
Commitment
& TD
ks
S
See izes A s
Util ource
s
e
R
Exe
c
the utes
B
Plan usine
ss
Association
Management
elf
its S
d
Exhib ence an
d
Confi iveness
rt
e
s
As
Communicates
Effectively
Prov
id
Stra es
te
Dire gic
ction
Se
Fo ts M
cu is
se si
d G on
oa ls
nd
s a es
ize
Se ximiz ities
n
Ma ortu
p
Op
Motivates Others
Builds a
Cohesive Team
Environment
Learning &
Performance
Manages
Multiple
Projects
RELATES: Understands interpersonal styles and implications of actions and situations
CONSTITUENCIES: Understands the professional and social needs of different constituencies
within the chapter
LEADER-RAPPORT: Maintains frequent and consistent contact with board members,
committee chairpersons, and other chapter members
Moti
v
Othe ates
rs
Us
M es
Pr ana Sou
inc ge nd
ipl me
es nt
Related effective behaviors:
es
ss
se s
As ther
O
Builds a Cohesive Team Environment
Models Learning
& Performance
ps
elo
Dev ers
Ot h
Teamwork and Commitment
of Vis
ion
How to Use the Competency Model
How to Use the Competency Model
Models Workplace Learning and Performance Practices
Related effective behaviors:
COMPETENT: Uses the ASTD Competency Model to identify and improve the board member’s foundation
skills, focus of expertise, and role execution
PROFESSIONAL: Promotes Certified Professional in Learning and Performance (CPLP)
CERTIFICATION: Aligns learning opportunities with CPLP
of Vis
ion
D
Cr emo
itic ns
al tra
Th te
ink s
ing
Sens
e
Association
Management
& TD
ks
S
See izes A s
Util ource
s
e
R
elf
its S
d
Exhib ence an
d
Confi iveness
rt
e
Ass
Communicates
Effectively
Prov
id
Stra es
te
Dire gic
ction
Se
Fo ts M
cu is
se si
d G on
oa ls
nd
s a es
ize
Se ximiz ities
n
Ma ortu
p
Op
STRENGTHS: Encourages others to maximize their strengths and recognize their capabilities
AVAILABLE: Makes oneself available as a resource to volunteers
DEVELOPS: Plans and implements development and growth opportunities for volunteers
COACHES: Provides tactful coaching and performance feedback
Personal
Leadership
Teamwork &
Commitment
Manages
Multiple
Projects
Related effective behaviors:
Builds a
Cohesive Team
Environment
Exe
c
the utes
B
Plan usine
ss
Develops Others
Learning &
Performance
Moti
v
Othe ates
rs
Us
M es
Pr ana Sou
inc ge nd
ipl me
es nt
UNDERSTANDING: Understands the styles, skills, strengths, and limitations of others
MATCHES: Matches individual’s skills appropriately to the task requirements
CAPABILITIES: Identifies diverse individual capabilities
Models Learning
& Performance
Related effective behaviors:
es
ss
se s
As ther
O
Assesses Others
ps
elo
Dev ers
Ot h
Workplace Learning and Performance (WLP) Awareness