Finished Vehicle Logistics Conference
VWGoA, Jan Bures, EVP Group After Sales & Services
Agenda
VWGoA Organizational Structure
VWGoA FVL Network/Results
VWGoA Spare Parts Distribution Network/Results
Key Factors
Future heading
2
VWGoA Organizational Structure
President/CEO
VWGoA
VW Brand
Group
Marketing
Research
Audi Inc.
Logistics
Parts
Logistics
Finance
Service Tools
& Equipment
Group
After
Sales/Service
Group
Customer
Care &
Roadside
HR
Parts Sales
Operations
VW/Audi
Credit
Others
PR, Legal, ..
Director
Audi After Sales
VP
VW After Sales
Vehicle
Logistics
3
VWGoA Import Vehicle Logistics Network
Vessel
Rail from Mexico
Rail – Domestic
Vessel Option
Port
Railhead
Imports from Europe*
2013: 248,584
2018: 350,000
Imports from Mexico*
2013: 245,970
2018: 310,000
4
VWGoA Chattanooga Operations Export Network
•
•
Overseas export ship thru ports of Brunswick, GA and Jacksonville, FL
Passats are also exported to Canada and Mexico from Chattanooga via rail
Brunswick  Emden, Germany
• Vessel provider: VWL charter vessels
Brunswick  Pyeongtaek, South Korea
• South Korean volume
• Vessel provider: Eukor
Chattanooga
(WWL)
Brunswick
(IAP)
Jacksonville
(WWL)
Jacksonville  various ports
• AGCC volume
• Vessel provider: Höegh
5
VWGoA Rail Distribution Network
Houston and Chattanooga
Logistics Park, IL
Orillia, WA
Selkirk, NY
(Chicago)
Dayton’s Bluff, MN
(Albany)
(St. Paul)
WA
AK
MT
Melvindale, MI
ND
(Detroit)
Richmond, CA
(San Francisco)
WY
UT
PA
IL
Irondale, CO
CO
IN
DC
VA
KY
TN
AZ
OK
NM
MD
Petersburg, VA (Richmond)
SC
AR
MS
TX
(NYC)
Twin Oaks, PA
DE
OH
NC
San Bernardino, CA (LA)
North Bergen, NJ
NJ
WV
MO
KS
CA
MA
RI
CT
IA
NE
NV
ME
NY
MI
WI
SD
ID
NH
East Brookfield, MA
MN
OR
HI
VT
AL
Chattanooga, TN
GA
(factory origin)
LA
FL
Rosenberg, TX
Houston, TX
Rail Origin
Railhead/ Rail Destination
Rail Interchange
6/5/2013
(port origin)
Vehicle Logistics
Miami, FL
6
VWGoA Port Processing
7
VWGoA, Audi wholesale volume and 95% delivery times
60,000
40,000
12
47,705
46,840
10
41,462 10
39,000
9
10
39,406
9
9
36,200
10
12
12
10
10
10
11
10
10
40,003
9
38,600
8
8
30,000
6
20,000
16,843
12,434 12,000
16,677 16,500
16,04916,340
14,979 14,000
15,500
13,672 13,000
8,891
10,000
17558
17000
12,000
11,774
10,671
7,700
17,000
15,985
9,600
2915
0
17000
4
2
0
actual wholesales
wholesale target
95% vehicles delivered in days
95% target
8
95% delivery time in days
wholesale volume per month
50,000
14
VWGoA Rail Network in Mexico
VWGoA, Vehicle Logistics – highlights 2014 and following
1. Value of ports beyond vehicle processing – individualization, storage
2. Systems – real time location and ETA accuracy
3. New factories - Audi Q5 launch
4. Improve Service Quality – Full Body Cover, transportation damages
5. E-Vehicles – how to process EV, and PHV
6. Benchmarking – what is the right measurement, value, KPI?
10
VWGoA Parts Depot Network
Facing PDC
Dealers
Cranbury/NJ
294
Wisconsin/WI
152
Jacksonville/FL
153
Fort Worth/TX
90
Ontario/CA
189
Knoxville
117
PDC Total
878
New Depot in Knoxville/TN, two roles for VWGoA
• RDC Knoxville/TN: Master Depot for US Built
Product, as of June 2013
•
PDC Knoxville/TN: phased launch starting 12/2013
serving 117 dealers
•
NDSO for all but 50 dealers in the PNW
VWGoA Spare Parts Logistics: VW Service Network/Facing Depot
12
VWGoA Spare Parts Logistics: AUDI Service Network/Facing Depot
13
VWGoA, 2013 PMSS - Parts Managers Satisfaction
Survey(Carlisle)
Source: Carlisle
14
VWGoA, 2013 PMSS - Parts Managers Satisfaction Survey(Carlisle)
15
Source: Carlisle
VWGoA, 2014 JD Power CSI Ranking
As at: DD Month YYYY
Department: XXXX
16
VWGoA, FVL and Parts Logistics Summary
1. Identify your key processes
2. Define KPIs and reporting cycles
3. Know your environment (Benchmarking!!!)
4. Work with the best team possible
5. Operate open and transparent inside and outside
6. Foster teams and talent, we need to retain our talent
As at: DD Month YYYY
Department: XXXX
17