Hi everyone. I wanted to pass on another great opportunity for current and former Military
Spouse/Domestic partners. USAA is currently seeking talented current and former Military
Spouses/Domestic Partners to join our team as an Inside Auto Adjuster opportunity (requisition
number: 25182) for our February 2016 training class in Colorado Springs. NOTE: These positions will
only be posted for a limited time.
USAA is on a mission to facilitate the financial security of our members, the men and women of the U.S.
military and their families worldwide by providing a full range of financial services and products. USAA
attributes its long-standing success to its most valuable resource, our 27,000+ employees who are the
heart and soul of our member-service culture. We are proud to receive consistently outstanding awards
and ratings for member service, employee well-being and financial strength. Everything that happens at
USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of
how we do business with our members, as well as how we treat each other.
USAA knows what it means to serve. If you know what it means to serve and are interested in joining our
award winning team, review the additional requirements for these or other opportunities and apply via
USAA.com,
under
the
“careers”
tab.
Here
is
the
link
to
our
website: https://www.usaa.com/inet/ent_logon/Logon. I have provided more information about these
opportunities for your review below. USAA is an EEO/AA/Disabled/Veterans employer.
Auto Adjuster-Entry Level Job
Job Number: 25182
Location: Colorado Springs, CO
Date Posted: 11-13-2015
Full Job Title: Entry Level Inside Auto Adjuster
INSIDE AUTO ADJUSTER Opportunity for Military Spouses/Domestic Partners in Colorado Springs, Colorado
USAA is currently seeking talented current and former Military Spouses/Domestic Partners to join our team
as an Inside Auto Adjuster opportunity for our February 2016 training class in Colorado Springs, Colorado.
Come join our award winning team! USAA was recently recognized by Forbes as one of the Best Employers in
the U.S. and FORTUNE magazine highlighted us as one of the World’s Most Admired Companies . We are
proud to consistently receive outstanding awards and ratings for member service, employee well-being and
financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty,
and Integrity. These are the foundations of how we do business with our members, as well as how we treat
each other.
PURPOSE OF JOB
As an Inside Auto Adjuster for USAA, you will investigate, evaluate, negotiate and adjust low to moderately
complex auto claims presented by or against our insureds to confirm coverage, determine legal liability and
equitably settle/defend in compliance with all state regulatory requirements. You will work under direct
supervision, perform routine work assignments and problem resolution. You will recognize life events and
understand member's needs in order to deliver appropriate solutions to the member. Current insurance
adjuster's license or ability to obtain within a designated number of attempts (if applicable).
JOB DUTIES
®
®
®

Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic
channels) to members and third-party customers.

Adjusts low to moderately complex auto claims. Severity of claims work includes liability, non-injury, and auto
theft/fire losses.

Acquires and applies basic knowledge of P&C insurance industry products, services, and processes to include
P&C insurance policy contracts and coverage’s and the USAA claim handling process and procedures.

Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.
Partners and/or directs vendors and internal business partners to facilitate claims resolution.

Contributes to business goals and performance metrics, and effectively uses tools & technology. Supports
workload surges and/or Catastrophe operations as needed to include working significant overtime during
designated CAT's.
TRAINING SCHEDULE

Availability to attend up to 15 weeks paid structured classroom training. Training hours will be 8:00am 4:30pm Monday through Friday with a licensing test during the 2nd week on either Friday or Saturday.
WORK SCHEDULE

Ability to work Monday through Friday between the hours of 7:00am - 6:30pm and a possible Saturday
work schedule from 8:00am - 4:30pm. Schedules may vary based upon business needs.

This role currently includes a pay shift premium if scheduled work hours are after 6pm or on a weekend,
as well as 1½ pay for overtime or holidays.
Minimum Requirements

High School Diploma or GED.
Bachelors degree with no experience OR Minimum of 6 months of claims adjusting experience OR Successful
completion of military service OR 1 year of recent USAA customer service experience working in a member
contact capacity.

Computer literate in a Windows operating environment.

Ability to work in phone intensive environment using headset.
Preferred

Current Military Spouse or Domestic Partner of a military service member who is actively serving.

Current, or former, military spouse/domestic partner.

Auto claims adjusting experience.

Inbound phone-intensive/call center environment.

Bachelors degree (or equivalent work experience).

Experience with auto claims contracts.

Proficient in Microsoft Office tools.

Currently working towards or has already completed INSURANCE courses.

Ability to work flexible hours.
A Domestic Partner is the same- or opposite-sex adult who is in a continuous, committed, and exclusive
relationship with you, and who: (1) is not in any such relationship with any other individual (such as by legal
marriage, common law marriage or domestic partnership); (2) is not related by kinship to you to a degree that
would preclude marriage in the state in which you are domiciled; (3) has shared a principal residence with you
for at least 12 months; and (4) is Financially Interdependent on you.
The above description reflects the details considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the work requirements that may be performed in
the job.
As a Fortune 200 financial services organization, USAA is on a mission - to facilitate the financial security of
our members, the men and women of the U.S. military and their families worldwide by providing a full range of
financial services and products. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its
long-standing success to its most valuable resource, our 27,000 employees. They are the heart and soul of our
member-service culture.
At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business
casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and
wealth building programs. Additionally, our career path planning and continuing education will assist you with
your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal
life.
Relocation assistance is not available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or
expression, pregnancy, protected veteran status or other status protected by law.