Details about the open position, Organizational Design (Lead) in San Antonio,
TX facility, can be found on the USAA website. See job #11973 on the USAA.com
website.
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As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is
on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their
families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing
success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service
culture.
Recently Ranked #2 by Business Week in Customer Service, we are recognized for the superior service we
provide to our members, and the exemplary work environment we provide for our employees. Everything that
happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of
how we do business with our members, as well as how we treat each other.
We are currently seeking talented Organizational Design (Lead) for our San Antonio, TX facility. See job #11973
on the USAA.com website.
PURPOSE OF JOB
This position is responsible for the effective design of change management and organizational design solutions that
align with and support key processes and overall business strategy. The Organizational Effectiveness Advisor will
work alongside business design architects and HR business partners on both line of business and enterpriselevel
organizational change initiatives.
JOB DUTIES
Consults with the business to define organizational design approaches and core practices across the enterprise.
Devises and implements plans to build a stronger organizational design capability across the HR function.
Partners with the business to frame complex, and often unique, problems by identifying performance gaps in
people, process, and technology in partnership with Process Engineering and IT Architecture.
Develops and manages change plans for largescale transformation efforts, including addressing organizational
cultural implications.
Facilitates and aids the business to align structure, process, rewards, metrics and talent with strategy. Drives
implementation plans for organization designs. Defines measures of success and effectively monitors effectiveness of
designs.
Maintains current knowledge of advances in Organizational Design and Change Management methodologies
and applies leadingedge methods and practices to improve enterprise organizational effectiveness. Researches and
shares internal and external best practices.
Drives integration of organizational design processes and practices with other key HR products, services and
processes, such as Compensation, Development and Staffing.
Provides informal mentorship to more junior advisors on the team.
Minimum Requirements
Bachelor's degree or equivalent years of organizational effectiveness experience.
8+ years of organization design consulting or change management experience working in a Fortune 500
company and / or major consulting firm.
8+ years experience using industry-standard consulting methodologies to diagnose organizational issues with
internal clients and implement creative, value added solutions.
Deep understanding of and practical experience in principles, methods and tools in the following disciplines:
Organizational effectiveness, change leadership, organizational design & systems design, cultural integration, and
high performance teams.
Ability to translate strategy into specific goals, action plans and deliverables.
Preferred
Master's in Industrial/Organizational Psychology, Organizational Development or related MBA.
Demonstrated experience in managing enterprisewide programs and/or processes for a large organization
(10,000+ employees) with a record of successful results.
Experience in cultural integration, as a part of a merger or acquisition.
The above description reflects the details considered necessary to describe the principal functions of the job and
should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress
environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.
Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life,
including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an Equal Opportunity/Affirmative Action Employer.