Workshop Services
Workshops and WorkshopPLUS
Workshops provide customers with Microsoft best practices to help them utilise Microsoft technologies and receive
knowledge transfer directly from Microsoft subject matter experts. These best practices focus on administration; operation
and helping customers make their Microsoft enterprise environment more supportable.
WorkshopPLUS courses provide Premier Support customers with advanced technical training that can significantly improve
their IT staff’s ability to act proactively and to develop crisis-management skills, thereby helping to increase uptime and
overall infrastructure performance. These training programs include Pre- and Post-Assessments to measure knowledge
gained from the course, as well as an Action Planning session to help participants take what they’ve learned and apply it to
real-world scenarios.

Workshop Levels
To ensure that participants get the most out of each Premier Workshop, the technical level of the presentation has been
included. Classification has been done in accordance with the classic undergraduate class model and the description of each level
is listed below.
100
Introductory
200
Intermediate
300
Advanced
400
Expert
• 100-level workshop is an introduction to the topic or overview. Assumes little or no expertise with the
topic being covered
• Assumes 100-level knowledge and a fairly complete understanding of the features. The 200-level
Premier Workshops may discuss case studies that cover a breadth of common scenarios or explain how
to use more advanced features.
• Assumes 200-level knowledge and an in-depth understanding of product features in a real-world
environment. The 300-level Premier Workshops may go into unusual case studies that illustrate specific
aspects of the product that are key to improving performance or interoperability.
• Assumes the deepest level of technical knowledge we expect a customer to have. The 400-level
Premier Workshops are essentially expert-to-expert sessions. The content provides the means for
customers to push products to maximum performance, achieve the broadest possible interoperability,
and create applications using even the most advanced features.
41
3 Workshops
3.1 Active Directory
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Active Directory Backup and Disaster Recovery WorkshopPLUS
Active Directory Upgrade Assessment for Windows Server 2008 R2 (ADUA)
Active Directory Rights Management Services: Planning, deployment and
administration
Active Directory Recovery Execution Service
Advance Administration Support and troubleshooting of GPOs
Management of Active Directory content using Windows PowerShell
Management of Active Directory infrastructure using Windows PowerShell
Windows Server 2003/2008: Active Directory Troubleshooting
Windows Server 2008 Directory Services Workshop
Windows Server 2008 R2 Directory Services Workshop
42
Active Directory Backup and Disaster Recovery WorkshopPLUS
Product
Duration
Level
Windows Server 2003
4 day
300
This 4-day WorkshopPLUS course provides participants with the knowledge and skills required to prepare for, recover from, or
avoid specific Microsoft® Active Directory disasters.

TARGET AUDIENCE:
To ensure the high-quality knowledge-transfer expected by attendees of this 4-day workshop, class size is limited to a maximum
of 15 students who meet the following criteria:




Senior or top-level IT staff possessing at a minimum MCSE-level certification in Microsoft Windows 2003.
Operating-environment infrastructure architects with a solid understanding of AD.
Windows 2003 Server administrators with solid understanding of AD.
Escalation support staff (top-tier only).

BUSINESS NEEDS:
Organisations who wish to learn more about planning for Active Directory disaster scenarios and recovery.

BENEFITS:
After completing this course, you will be able to:




Understand technical description and detail on different
disaster scenarios
Learn about business continuity impact
Causes of active directory disaster scenarios
Prevention strategies

SYLLABUS:
Module 1: Preparing for and Avoiding Disasters – Qualify
what constitutes an outage of Active Directory: identify ways
to prevent AD disasters; know what data should be collected
in advance; and identify what information to communicate to
business units.
Module 2: Core Disaster Recovery Scenarios – Explore six core
disaster scenarios, ranging from “Loss of Critical Services” to
“Loss of Entire Forest Functionality”.
Module 3: SYSVOL Scenarios – Investigate SYSVOL data
failures, FRS component failures and GPO disasters.


Preparing to recover from active directory disasters
How to recover from disaster recovery scenarios
Module 4: Disasters Avoided Through Good Operational
Practices – Adjust operational practices to avoid disasters
associated with massive clock adjustments, USN rollback, and
lingering objects.
Module 5: Security Related Scenarios – Focus on prevention,
including: Physical DC compromise, hacked DCs, and sidHistory
elevation.
Module 6: Relevant Changes In Future Releases - Review
disaster recovery-related changes in Microsoft® Windows®
Server 2008
 PRE-REQUISITES:
Attendees should be experienced users of Active Directory on Windows Server 2003. Ideally, they will have Windows
administration experience and will be comfortable using and troubleshooting Active Directory from past experience.
43
Active Directory Upgrade Assessment for Windows Server 2008 R2 (ADUA)
Product
Duration
Level
Active Directory
1 Days
300
Microsoft Active Directory Services are being used to store business-critical applications and is essential as repository for access
and systems within your IT infrastructure. As any other system needs to be upgraded to take advantage of new features and but
also to be in compliance with Support Life Cycles.

TARGET AUDIENCE
Anyone wanting to learn what ADUA can do for their organization or individuals preparing themselves to deploy ADUA would
benefit from the material covered in this workshop.

BENEFITS



Ensuring that your AD administrators know what is new in AD 2008 R
Microsoft advice on the available upgrade paths and the best practices for an effective upgrading
What know issues should be considered before upgrading your domain controllers

SYLLABUS
Active Directory Upgrade Planning Session – A full day session that will develops the knowledge and skills needed to determine
an upgrade plan, identify potential issues a how to prevent them. AD administrators will walk away with the right knowledge to
decide if a specific AD 2008 R2 feature is suitable for your environment. During this session your actual upgrade process will be
evaluated to identify any roadblocks.
Active Directory Assessment – Data collection of actual active directory configurations and health state
Analysis and Reporting – Analysis and presentation of the data collected after a comparison against best practices, know issues
and possible risks. This evaluation will also cover recommendations about how to stabilize the environment, if it is required,
before attempting the upgrade project
44
Active Directory Rights Management Services: Planning, deployment and
administration
Product
Duration
Level
Active Directory
2 Days
300
This workshop takes advantage of the knowledge and experience acquired over multiple customer support engagements since the
release of RMS 1.0 and presents the student with the opportunity to experience the various stages of a pilot RMS deployment in a
distributed environment covering everything from common deployment mistakes, integration with Exchange and SharePoint, and
Administration

TARGET AUDIENCE
Anyone wanting to learn what ADRMS can do for their organization or individuals preparing themselves to deploy ADRMS would
benefit from the material covered in this workshop.

BENEFITS
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Make common deployment mistakes in the lab and recover from them
Work in distributed environment that allows you to test complex deployment options
Explore troubleshooting options
 SYLLABUS
This workshop runs 2 days. Students should anticipate
consistent start and end times for each day. We do not
recommend early departure on any day.
Module 1: Introduction We cover the business reasons behind
ADRMS, what ADRMS really is and what it isn’t
Module 2: ADRMS Architecture We cover the business
reasons behind ADRMS, what ADRMS really is and what it isn’t
Module 3: Deployment. We discuss deployment planning,
deployment consideration and sizing your deployment to
meet your enterprise’s needs.
Module 4: Administration. We cover server administration
operations
Module 5: Client side deployment. It is not enough to get
ADRMS cluster deployment but your clients will need additional
configuration in order to take advantage of RMS. In this module
will cover what steps are required and discuss some important
questions that will ensure a successful deployment.
Module 6: Extranet Deployment. Most environments will need
to ensure that users outside of the network are able to access
the RMS environment and how to get that done is what we will
be covering in this module.
Module 8: Troubleshooting. Lastly we will discuss some of the
troubleshooting option available with ADRM.
.
45
Active Directory Recovery Execution Service
Product
Duration
Level
Active Directory
3 days
300
The Active Directory Recovery Execution Service aims to help your organization review common Active Directory disaster
recovery scenarios, determine the risk for your business and execute the recovery steps in a test environment to resolve a
disaster. Together with the expertise of a Microsoft engineer It will help to create a fully tested and supported Active
Directory disaster recovery plan and solid documentation base. It includes a side-by-side knowledge transfer with your IT
staff so they are trained perform the execution steps for Active Directory disaster scenarios.
Although available for delivery in isolation, this service can be combined with the Active Directory Disaster Recovery
Planning (ADDRP) offering to provide a complete AD disaster recovery service. When delivered in unison with ADDRP,
customers will be armed with the knowledge to address the crucial planning elements involved in recovering their Active
Directory and understand their current recovery capabilities in addition to the benefits of ADRES. For more details on
ADDRP, please refer to the relevant datasheet.

TARGET AUDIENCE:
This service is designed for Microsoft Premier Support customers who have designed and/or implemented Microsoft Active
Directory and require practical, hands-on guidance for recovering their Active Directory infrastructure.

BUSINESS NEEDS:
Active Directory provides a critical foundation for a many enterprise applications, therefore it is essential that organisations
have an up to date, fully documented and well tested Active Directory disaster recovery plan.
This offering walks customers through the practical steps required to recover from common AD disaster scenarios, using
data that represents their live infrastructure. The skills and concepts learnt during this engagement allow customers to
assess the viability of their existing DR plans. In the case where no DR plans exist, customers will be able to understand the
technical processes required to produce a DR plan that is supportable, relevant to their infrastructure and follows the latest
Microsoft best practice.

BENEFITS:
After completing the ADRES, the participants will have:
1. Setup an isolated Active Directory test environment.
2. Fully tested their Active Directory disaster recovery plan for common scenarios.
3. Gained a deep technical knowledge on how to resolve Active Directory disaster recovery issues.
4. Gained skills required to reduce time to resolve Active Directory disasters.

SYLLABUS/DELIVERABLES:
The following will be delivered:
 Review of recommended recovery procedures
 Forest and Domain recovery execution
 User and group membership recovery execution
 Object recovery execution
 Group Policy and SYSVOL recovery execution
 Time management recovery execution
 Documentation check
 Templates provided on each Active Directory disaster recovery scenario to show Microsoft best practices and
procedures which must be followed
46
Advanced Administration Support and Troubleshooting of GPOs

Product
Duration
Level
Windows Server 2008
3 Days
300
TARGET AUDIENCE:
This workshop is designed for Administrators and Support Personnel to control manage maintain and lockdown their User Desktop
environment.

BUSINESS NEEDS:
This 3 Day Group Policy Course covers all aspects of Administration, Support and Troubleshooting of Group Policies in an
Enterprise Environment.

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BENEFITS:

Understanding Components of Group Policies
Understand How Group Policies are configured
Identify the major tools used to create, support and
Backup Group Policies
Understand key new features of Vista and Windows
2008 Group policy
Troubleshooting Group Policies

SYLLABUS:
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Identify Key Performance and design Best Practices
Understand Group Policies preferences
Understand Advances Group Policy Management Tool
Use GPO Accelerator
Use Group Policy Best Practice Analyzer
Module 1: Group policy essentials
This covers the fundamentals of Group Policy Architecture and
Components and Management
Module 4: Windows Server 2008 and Vista Updates
This module covers and identifies all the new features and
enhancements Windows Vista and Windows 2008 introduce.
Module 2: Group policy Processing
This covers how a Group Policy is processed from initial
retrieval from the Sever to being processed by the Client Side
Extension.
Module 5: Advanced Group policy Management
This identifies what is Advanced Group Policy Management.
How this new tool and features enables you to manage your
Group Policies in a comprehensive and secure platform.
Module 3: GPO Policy Troubleshooting & Security
This covers how a Group Policy is processed from initial
retrieval from the Sever to being processed by the Client Side
Extension.
Module 6: Group Policy Preferences Group Policy
Preferences are an extensive new set of features and
functionality that enhance the breadth and potential of Group
Policies. The use management and functionality are fully
investigated in this module.
47
Management of Active Directory content using Windows PowerShell

Product
Duration
Level
PowerShell v1 and v2
3 - 4 days
400
TARGET AUDIENCE:



Administrators of Active Directory who want to make their user, computer and group management AD tasks more
effective and less error prone by converting them into PowerShell scripts
Administrators who wants to convert current ADSI based vbs or java scripts into PowerShell scripts
Programmers who want to implement various Active Directory related operations using PowerShell scripting technology in
combination with the .Net framework or Windows 2008 R2 cmdlets
 BUSINESS NEEDS:
This workshop is intended for Active Directory administrators and programmers who want to automate certain AD-related
management task, especially user account, computer account and group account management and management of OU hierarchy – by
means of PowerShell scripting language.
The workshop content is designed to cover all areas of AD management that can be performed using the Active Directory User and
Computers administrative tool, but contains also many other operations that cannot be performed by this tool (LDAP search, bitmask
type attributes management, management of attributes not revealed in graphical interface, etc.).
The first five modules are covered during the first three days, if module 6 is required, the workshop will be four days long.

BENEFITS:
After completion of this workshop students will be able to automate all aspects of user, computer and group management using the
Windows PowerShell scripting language in a combination with either selected .Net classes or the new set of Windows 2008 R2
cmdlets (see syllabus for more info). Each AD related technology will be thoroughly described and rich set of examples covering
complete user, computer and group account lifecycle management will be demonstrated.
The workshop courseware is provided in both printed and electronic form and is intended to be used by students later after the
course completion as a graphical quick reference guide (both for PowerShell scripting language and AD content management oriented
technologies). The courseware contains pictures of object models, mappings of user, computer and group object fields available in
Active Directory User and Computers administrative tool to .Net object properties and AD attributes and almost 100 examples of
PowerShell code that can be reused in cut-and-paste manner in further scripts.

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
SYLLABUS:
Module 1: Introductory topics
Module 2: Administration of AD content using Windows 2008 R2 AD provider and AD related cmdlets
 Module 3: Advanced administration of AD content using System. DirectoryServices .Net namespace
Module 4: Scripting LDAP search
Module 5: Scripting of AD object security
Module 6 (optional module - fourth day): Basic administration of AD content using
System.DirectoryServices.AccountManagement .Net namespace
PRE-REQUISITES:
Basic knowledge of PowerShell scripting language and environment:

Ability to use basic set of pipeline processing and formatting cmdlets (*-object, format-*)

Working with basic data types (numeric, strings, arrays) and operators

Working with Powershell variables

Ability to use basic PowerShell language constructs (conditional statements, looping statements)

Ability to create and use PowerShell functions
Basic knowledge of AD administration principles:

User account administration

Group account administration

Computer account administration
48
Management of Active Directory infrastructure using Windows PowerShell

Product
Duration
Level
PowerShell v1
3 days
400
TARGET AUDIENCE:




Administrators of Active Directory who want to make the tasks related to administration of AD infrastructure (i.e.
management of domain and forest, trust management, management of AD topology and AD replication management
and analysis) more effective and less error prone by converting manually performed tasks into PowerShell scripts
Administrators who wants to convert their current ADSI based vbs or java scripts into PowerShell scripts
Programmers who want to implement various Active Directory related operations using PowerShell scripting technology in
combination with the .Net framework
Administrators or programmers who want just to learn as much as possible about these technologies by managing them
programmatically on the lowest level
 BUSINESS NEEDS:
This workshop is intended for both Active Directory administrators and programmers who want to implement the AD infrastructure
management related task by means of PowerShell scripting language or who just want to gain deep knowledge of these technologies
through their programmatic management. The workshop content is designed to cover all areas of AD infrastructure management and
contains more than 90 reusable code examples of many operations. All technologies are first thoroughly explained theoretically
before the description of their programmatic management by means of PowerShell in combination with .Net framework proceeds.
For each topic rich set of examples completely covering given area of AD infrastructure management will be demonstrated.
See syllabus for complete list of AD infrastructure management related areas covered by this workshop.

BENEFITS:
After completion of this workshop students will be able to use PowerShell to automate the tasks from following areas of AD
infrastructure management:

Administration and management of domains, forests and domain controllers, their properties and FSMO roles

Administration and management of domain trusts, their properties and monitoring of their current operational state

Administration and management of all components of AD replication topology

Management and monitoring of distributed AD replication processes
The workshop courseware is provided in both printed and electronic form and is intended to be used by students later after the
course completion as a graphical quick reference guide (both for PowerShell scripting language and AD infrastructure management
oriented technologies).
The courseware contains lots of pictures describing object models, technology concepts, the map of the configuration partition that
can be used to identify AD object where to perform given management tasks, and more than 90 examples of PowerShell code that
can be reused in cut-and-paste manner in further scripts.








SYLLABUS:
Module 1: Introductory topics
Module 2: Management of domains , forests and domain controllers
Module 3: Management of trust
Module 4: AD replication topology management
Module 5: Management of replication process
Module 6: Analysis of replication metadata
PRE-REQUISITES:
Basic knowledge of PowerShell scripting language and environment:

Ability to use basic set of pipeline processing and formatting cmdlets (*-object, format-*)

Working with basic data types (numeric, strings, arrays) and operators

Working with Powershell variables

Ability to use basic PowerShell language constructs (conditional statements, looping statements)

Ability to create and use PowerShell functions
Basic knowledge of AD administration principles:

User account administration

Group account administration
Computer account administration
49
Windows Server 2003/2008: Active Directory Troubleshooting
Product
Duration
Level
Windows Server 2003/2008
4 Days
300
Get hands-on experiences troubleshooting a wide range of issues in Windows Server 2003 and Windows Server 2008 Active
Directory. This will effectively reduce time to finding resolutions by teaching support staff key skills to effectively diagnose critical
problems.

TARGET AUDIENCE
Attendees should meet the following criteria:





Senior or top-level IT staff possessing at a minimum MCSE-level certification in Microsoft Windows 2003 and/or MCITP in
Windows 2008.
Operating-environment infrastructure architects with a solid understanding of AD.
Windows 2000/2003 Server administrators with solid understanding of AD.
Escalation support staff (top-tier only)
BUSINESS NEEDS
After completing this course, students will be able to understand:

The dependencies of Active Directory on DNS, and how to troubleshoot and diagnose DNS issues, including Windows Server
2008 RODC features.

The processes supporting directory replication and troubleshooting.

Diagnose and correct common FRS and DFSR problems that lead to Sysvol replication issues.

How to identify and troubleshoot key Active Directory performance issues.

How to identify Client Logon Authentication problems such as Tokensize.

BENEFITS
Incoming Assessment to baseline knowledge. It is important for students to get feedback on how much they have learned during
the WorkshopPLUS course. To accomplish that end, the Incoming Assessment measures what students know at the beginning of
the course. This 25-question assessment was developed by a team of subject matter experts at Microsoft.
Outgoing Assessment to measure knowledge transfer. Students like to know how much they learned as a result of the training. At
the end of the WorkshopPLUS course, students compare their Incoming and Outgoing results. In addition, the instructor reviews
the questions and discusses the answers in detail to ensure that students understand the concepts. (Note: Individual results of the
Incoming and Outgoing Assessment are not provided to management.)
Action Planning Exercises to take workshop-acquired knowledge and apply them to the workplace. Applying new knowledge
to the real world is key to getting the most value out of your training budget. The purpose of the Action Planning Exercises is to
identify key problems or proactive opportunities in your workplace — and then to use the skills learned in this course to
develop real-world action plans.

SYLLABUS
Module 1: Active Directory Troubleshooting Process &
Active Directory Fundamentals. Introduces the
Troubleshooting Methodology. The module identifies the
components involved in troubleshooting AD and the
potential Business Impact of issues within your
environment. It introduces some of the concepts on which
AD is based, including LDAP basics and the logical and
physical structure of the AD database.
Module 2: Troubleshooting Critical Services and Flexible
Single Master Scenarios. Introduces students to the Active
Directory Critical services. The module covers FSMO roles
and key troubleshooting scenarios.
Module 3: DNS Concepts and Troubleshooting. Explains
why AD is reliant on DNS and covers what AD
administrators need to know about how AD uses DNS
including the symptoms, causes, and resolution to DNS
problems. It also covers Windows 2008 RODC DNS
functionality and Global Name Zones.
Module 4: Client Logon and Authentication. Guides students
through common logon scenarios for client logon and
authentication issues, including Secure Channel, Kerberos, and
Tokensize problems. The module also covers auditing AD and
delegation of administration.
Module 5: Replication. Focuses on the mechanics by which
directory changes are transferred among domain controllers, A wide
range of troubleshooting scenarios are discussed along with
solutions. The module builds on the troubleshooting tools covered
in previous modules. RODC replication and troubleshooting are
explained. There is an in-depth discussion of common issues with
USN Rollback, Lingering Objects, Secure Channels and trusts.
50
Windows Server 2008 Directory Services Workshop
Product
Duration
Level
Windows Server 2008
4 days
300
The Windows Server 2008 Directory Services workshop provides participants with a practical introduction to the key new features
of Active Directory in Windows Server 2008. Very much a hands-on experience, attendees will have ample opportunity to try the
new features for them-selves and look at new tools for troubleshooting.

TARGET AUDIENCE:
IT staff responsible for administration of Windows Server 2008 Active Directory.

BUSINESS NEEDS:
Organisations who wish to learn about new Active Directory features in Windows Server 2008 and troubleshooting techniques
for a successful deployment.


BENEFITS:



Understand key new Active Directory features in
Windows Server 2008
Learn about Read-Only domain controllers
Understand new branch office design considerations
Understand and install Server Core for Active Directory

SYLLABUS:
Module 1: Introducing Windows Server 2008
Learn about new features in Windows Server 2008 including
server manager and RSAT tools.
Module 2: Active Directory Installation (DCPROMO)
Preparing Active Directory for Windows Server 2008 including
installation, functional levels, adprep and dcpromo.
Module 3: Implementing and Troubleshooting DNS
Understand DNS server role enhancements, deploying global
name zones, domain controller discovery, troubleshooting
techniques and windows firewall with advanced security.
Module 4: Implementing Read Only Domain Controllers
Learn about new RODC features, implementing RODC in a
branch office environment, RODC replication, RODC
authentication and client operations.
Module 5: Server Core
New Server Core features, deploying and managing server core
along with Active Directory installation.
Module 6: Directory Services Auditing Changes –
Directory services auditing features and new global audit
policy.





Implement DFSR for SYSVOL
Learn about new auditing features
Understand new features for backup and recovery
Troubleshoot key issues in Windows Server 2008 Active
Directory
Module 7: Distributed File System and Replication Understand
new DFS and DFSR changes which can benefit your
organisation.
Module 8: SYSVOL Migration
Understand how to prepare for SYSVOL migration to DFSR,
migration procedure, validating SYSVOL health and
troubleshooting.
Module 9: Group Policy Enhancements and FGPP
Learn about new group policy changes and enhancements
including group policy preferences along with new FGPP
features.
Module 10: Windows Server Backup (WBAdmin)
Learn about new Windows Server Backup features, system
state backup changes and mounting an Active Directory
database offline with new snapshot feature.
PRE-REQUISITES:
Attendees should be experienced users of Active Directory in previous versions. Ideally, they will have Windows administration
experience and will be comfortable using and troubleshooting Active Directory from past experience.
No previous Windows Server 2008 experience is required.
51
Windows Server 2008 R2 Directory Services Workshop
Product
Duration
Level
Windows Server 2008
4day
300
This course describes new Directory Services features, functions, and deployment included in the Windows Server® 2008 R2
operating system family. Information gained from this training will allow Active Directory administrators and other IT
professionals to understand and deploy the new “Directory Services” features in Windows Server® 2008 R2.

TARGET AUDIENCE:
This workshop is designed and intended for Networking and IT professionals.

BUSINESS NEEDS:
Organisations who wish to learn about new Active Directory features in Windows Server 2008 R2 and troubleshooting
techniques for a successful deployment.
 BENEFITS:
 Gain exposure to the new Directory Services features in Windows Server 2008 R2
 Understand what it takes to deploy and support these features
 Get hands on practice deploying Active Directory Domain Services new features

SYLLABUS:
Module 1: Introducing Windows Server 2008 R2
 Windows Server 2008 R2 editions
 Overview of new features in Windows Server 2008 R2
 Windows Server 2008 R2 System Requirements
 Upgrading to Windows Server 2008 R2
Module 2:Upgrading Windows Server 2008 R2 Active Directory
Web Services
 How to prepare a forest for Windows Server 2008 R2
Active Directory
 How to extend the schema to Windows Server 2008 R2
 New functionality with Windows server 2008 R2 forest and
domains
Module 3: Active Directory Administrative Centre and Active
Directory Web Services
 Introduction to Active Directory Administrative Centre
 Active Directory Administrative Centre Features and Usage
Scenarios
 Active Directory Architectural Changes
 Introduction to Active Directory Web Services
Module 4: Active Directory PowerShell and Active Directory
Best Practices Analyzer
 Introduction to Active Directory and Group Policy
PowerShell
 Active Directory PowerShell Features
 Installing and working with Active Directory Best Practices
Analyzer
Module 5: Offline Domain Join
 Introduction to Offline Domain Join feature
 Requirements to use Offline Join
 Step to perform Offline Domain Join

Module 6: DFSR Read Only Replicas and DFSR Cluster Support
 Describing new DFSR Read Only Functionality
 Setting up DFSR Read Only replicas
 DFSR Cluster Support
 DFSR Troubleshooting Tools Improvements
Module 7: Authentication Enhancement
 Introduction to NTLM Blocker
 Changes in NTLM for Windows Server 2008 R2
 Describing changes to support Kerberos encryption types
 Extended protection for authentication
 Forest search order policies
Module 8: Managed Service Accounts
 Introduction to Managed Service Accounts
 Capabilities and limitations
 Describing how to install and setup managed service accounts
Module 9: Active Directory Recycle Bin
 Introduction to Active Directory Recycle Bin
 Requirements to using Active Directory Recycle Bin
 Active Directory object Lifecycle Changes
 How to recover deleted object using Active Directory Recycle Bin
 New audit event and categories
Module 10: Change t Security Auditing
 New audit event and categories
.
PRE-REQUISITES:
Attendees should be experienced users of Active Directory in previous versions. Ideally, they will have Windows administration
experience and will be comfortable using and troubleshooting Active Directory from past experience.
No previous Windows Server 2008 R2 experience is required.
52
3 Workshops
3.2 Windows Platform










Deploying Windows 7 using System Centre Configuration Manager 2007
Deploying and Troubleshooting WSUS 3.0 SP2
Network Monitoring 3
Performance Monitoring VitalSigns WorkshopPLUS
Windows 7 Essentials
Windows PowerShell version 2.0 - scripting language workshop for beginners
Windows PowerShell version 2.0 - Advanced Topics
Windows PowerShell version 2.0-upgade workshop for PowerShell v1 users
Windows PowerShell 2.0 - Scripting for the IT Administrator WorkshopPLUS
Windows Server 2008: Deploying and Managing Failover Cluster WorkshopPLUS
53
Deploying Windows 7 using System Center Configuration Manager 2007
Product
Duration
Level
ConfigMgr 2007
3-4 Days
300
This instructor-led course provides students with the knowledge and skills to deploy Windows 7 Operating System using
Microsoft System Center Configuration Manager 2007 (ConfigMgr). An integration with Microsoft Deployment Toolkit 2010
(MDT) is included. Students will learn how to configure ConfigMgr components and how to create and customize objects for a
successful Operating System Deployment.

TARGET AUDIENCE:
This course is intended for ConfigMgr 2007 Administrators who are responsible for rolling out Windows 7 operating system.
Ideally the audience has one to three years of experience supporting multiple desktop and server computers running
Microsoft Windows in medium to large enterprise organizations using SMS 2003 or ConfigMgr 2007.
General Windows Operating system knowledge is required.

BUSINESS NEEDS:
Organizations that are looking to gain additional benefits by leveraging the basic and advanced features of ConfigMgr
2007 R3 Operating System Deployment and MDT features.

BENEFITS:
After completing this workshop, you will understand the advanced features of ConfigMgr 2007 and how to install, configure
and manage all or some of these areas:
 Software Distribution
 Reporting
 ConfigMgr Site Systems
 Microsoft Deployment Toolkit 2010 integration
 Software Update Management
 Modena integration
 Operating System Deployment
 R3 OSD Features
 Multicast Deployment

SYLLABUS:
The workshop consists of 7 modules covering the key features of ConfigMgr OSD including MDT integration. This workshop
includes mostly hands-on lab sessions with an accompanying lab manual.
Workshop course outline:
 Overview
 Configuring Site Systems
 Creating Reference Machine
 Deploy Windows 7
 Customization
 Upgrade to Windows 7 from Windows XP
 Microsoft Deployment Toolkit 2010 Integration
 User Driven Interface
 Multicast Deployments
 R3 OSD Features

PRE-REQUISITES:
Participants need to have sound knowledge and experience with SMS 2003 or ConfigMgr 2007 administration, concepts and
process flows. Classroom machines need at least 8GB of RAM, Hyper-V and preferably 2 physical hard disks. Maximum
number of participants is 8.
54
Deploying and Troubleshooting WSUS 3.0 SP2
Product
Duration
Level
Windows Server
2 Days
200
WSUS® is the free, on-premise platform and solution that helps organizations to deploy updates to Windows clients and servers
and Microsoft applications running on those computers. WSUS is a key tool to manage an organizations on-going update
compliance of computers.

TARGET AUDIENCE
To maximize the value of the training and allow maximum interactions, this workshop class size is limited to 16 participants This 2
day delivery is aimed at system administrators of Windows Server™. Participants should be certified Microsoft Certified Systems
Engineers™ or Microsoft Certified IT Pro™ on Microsoft Windows Server™. Experience of around 3 years in administering
enterprise-wide servers or workstations in an enterprise context will be an advantage.

BUSINESS NEEDS
The Deploying and Troubleshooting WSUS workshop will give you an in-depth knowledge of WSUS architecture, the platform
and deployment options. This will allow you to install updates efficiently, safely and to help you troubleshoot WSUS clients and
servers.

BENEFITS
After this offering is completed, you will be benefit in the
following:

Gain confidence through hands-on labs in deploying
WSUS in complex scenarios
Learn how to setup approvals and classifications to get
the results you expect
Understand how to troubleshoot failed updates
orsyncronisations
See the underlying WSUS deployment protocols at work







Repair and maintain a mature WSUS deployment
Apply deployment and management best practices
Adopt the Microsoft Premier Support methods to
troubleshoot the platform components of NAP

Configuring WSUS Servers and Clients: WSUS can be a
bandwidth saver but, if improperly configured,
becomes an update blocker or filter
P Managing and Monitoring: An advanced topic
covering offline/secure scenarios, health status and
many seldom seen tricks
P Maintaining WSUS: Make SQL your friend again,
what do when disk space is low
P Troubleshooting: Learn how to tame BITS, complex
proxy situations, and mastering the log files
P Processes and Procedures: You can’t update if you
can’t restart, and clusters aren’t supposed to restart.
Real-world advice you can use.
SYLLABUS



Introduction to Updates and Patching: Understand
how updates have installed on Windows through the
ages and what the difference is between
“important” and “critical”
WSUS Components: step though all of the moving
parts of WSUS on the server and clients; IIS, SQL,
BITS, DCOM, NTFS, BITS
P Installing and Upgrading WSUS Servers: walk
through the installation options, defining hierarchies
and tackle common issues




55
Network Monitor 3
Product
Duration
Level
Network Monitor
2 Days
200
The Microsoft® Network Monitor 3.1 Tools, Protocol Analysis and Techniques online Workshop is designed for the IT organization
that wants to understand, optimize, and put better processes and tools in place to maximize network reliability and performance.
The information provided in this workshop is a combination of: tools training, protocol analysis and best practices that have been
compiled from both the Microsoft Windows® Product Group and Microsoft Services Premier Support.

TARGET AUDIENCE:
Participants in this workshop should be IT staff who administer large enterprise IT environments and possess a Microsoft Certified
Systems Engineers-level certification in the Microsoft Windows Server™ operating system with at least three years of experience
architecting or administering enterprise IT environments running Windows Server. Participants in this workshop are typically:

Operating environment infrastructure architects

Network infrastructure architects

Windows Server administrators

Exchange / SQL administrators

Escalation support staff (top-tier only)

BUSINESS NEEDS:
Workshop participants will be introduced to the Network Monitor protocol analyzers (Netmon 3, NMCap) and will get a thorough
overview of topics such as:

Analysis of Network traffic generated by Microsoft products

In-depth Network traffic / protocol analysis (including wireless traffic with Vista)

Troubleshooting techniques (Parallel tracing, using NMCAP, Building Filters, (New Netmon Parser Language)

BENEFITS:
This workshop provides participants with the skills and techniques that will help enable them implement processes and use tools
to help realize the following in their production environment:

Help reduce mean time to failure by base-lining and capacity planning.

Increase “under the covers” product knowledge for better more precise troubleshooting with all network aware
products

Help reduce mean time to resolution by enabling IT staff to provide Microsoft Services Premier Support personnel with
a network trace

Help reduce mean time to restoration by using best practices such as maintaining a repository server

Help reduce recurring outages by quickly identifying unique problems and being prepared to quickly identify and isolate
problems

SYLLABUS:
The following is a brief look at some of the sections that make up this workshop (this is not an all-inclusive list of the course
content):

Capturing traffic (Wired and Wireless with Vista); Filtering (both capture and display filters); Traffic analysis, Using NMcap
In addition, the following protocols dissected and examined in-depth:

TCP , UDP, ARP, ICMP, IP, RPC, NETBT, SMB, Kerberos, HTTP
The Following Processes are Dissected:

Name Resolution; MAC Address Resolution; TCP Session establishment and analysis; SMB Sessions

MSRPC traffic analysis
56
Performance Monitor: Monitoring VitalSigns WorkshopPLUS
Product
Duration
Level
Windows Server 2008
3 day
200 -300
The Performance Monitor: Monitoring Vital Signs 3-day WorkshopPLUS course provides participants with the skills necessary
to properly analyze and troubleshoot the overall health of the Windows server. This course reviews key performance counters
that validate operating system and hardware health. Upon successful completion of this workshop, participants will
understand how to use Performance Monitor, Server Performance Advisor, and Windows Reliability and Performance Monitor,
and will be able to analyze environments running Windows Server 2003, Windows Server 2008, and Windows XP/Vista/7. The
course provides multiple real-world examples of troubleshooting performance issues with Active Directory, Internet
Information Services, Exchange Server, and SQL Server. This workshop contains Level 200-300 content. Please review the
target-audience information and contact your Microsoft Services representative to ensure that this workshop is appropriate to
the student’s experience and technical expertise.
 TARGET AUDIENCE:
To ensure the high-quality knowledge transfer expected by the attendees of this 3-day workshop, class size is limited to a
maximum of 16 students and is targeted at IT professional staff with at least 2-3 years of experience with Windows Server
2003/2008 or Windows XP/Vista/7.
 BUSINESS NEEDS:
The Performance Monitor: Monitoring Vital Signs workshop provides participants with skills and techniques to help them
perform the following tasks:

Use the key counters to analyze the most common performance issues.

Apply concepts learned in the class to real-world scenarios.

Use new features in Performance Monitor introduced in Windows Server 2008 and Windows Vista.

BENEFITS:

Incoming Assessment to baseline knowledge
 Action Planning Exercises to take workshop-acquired knowledge and apply them in the workplace

Outgoing Assessment to measure knowledge transfer
 SYLLABUS/DELIVERABLES:
This workshop runs a FULL 3 days. Students should anticipate consistent start and end times for each day. Early departure on any
day is not recommended. Incoming Assessment. Students take a 25-question assessment that measures their baseline knowledge.
Module 1: Performance Monitor Introduction and Optimization. This module provides an introduction to Perfmon, including
basic use and analysis techniques.
Module 2: Analyzing Disk Storage Performance. This module provides an overview of storage and recommended counters for
analyzing storage issues. It includes several real-world examples.
Module 3: Analyzing Kernel Memory Performance. This module provides an overview of kernel mode memory and recommended
counters for analyzing kernel memory performance. It includes several real-world examples
57
Windows 7 Essentials
Product
Duration
Level
Windows 7
3 Days
200-300
Windows 7 Essentials provides participants with a comprehensive introduction to a wide range of the new and improved features
introduced to Windows since Windows XP. A hands-on experience, attendees will have ample opportunity to see demonstrations
and try the new features for themselves.

TARGET AUDIENCE:
The workshop is for anyone who wants a better technical understanding of the new and improved features in Windows 7, and
the benefits these can bring to their organisation.
The content is particularly relevant to system Administrators and support personnel.

BUSINESS NEEDS:
Ideal for organisations who are looking to move their desktops to Windows 7 and needs a solid understanding of the benefits
Windows 7 offers over Windows XP.

BENEFITS:
After completing this course, participants will be able to:
 Identify new features of Windows 7
 Identify differences between Windows 7 and previous
Windows versions.
 Understand the new security features of Windows 7
 Employ new and improved management features

Understand Windows 7 Troubleshooting tools
Assess the performance and health of a Windows 7 system
Understand key deployment tools in the WAIK

Deployment: Windows Imaging, Windows PE and
Windows Automated Installation Kit (WAIK)
Performance: Enhancements in Windows 7, Ready Boost,
Power Management, Start-up and Shutdown
enhancements.
Troubleshooting Tools: Event Viewer, Action centre,
Windows troubleshooting platform and Windows RE.
Consumer Features: Home Group, Windows Media
Player, Windows tablet PC.
SYLLABUS/DELIVERABLES:








Productivity and User Experience: Windows
Editions, User Interface Changes, IE enhancements.
Security: Mandatory Integrity Control, User Access
Control, BitLocker to go, Applocker, Windows
Firewall and enhanced Auditing.
Device Support: Device Management and Wireless
networking.
Manageability and Remote Access: Group Policy
and Preferences, Direct Access, Windows XP Mode
and Branch Cache.



PRE-REQUISITES:
Participants should be experienced users of previous Windows versions. Ideally, they will have Windows administration
experience and will be comfortable using Windows management tools and have familiarity with topics such as User Rights,
System Performance, Event Logging, Group Policy and similar concepts.
No previous Windows Vista or Windows 7 experience is required.
Note: Although not required, participants will gain more from some of the practical exercises if they bring along a USB drive with
at least 256 Mb of free space.
58
Windows PowerShell version 2.0 – scripting language workshop for beginners

Product
Duration
Level
PowerShell version 2
3 days
300
TARGET AUDIENCE:
Administrators and programmers with no knowledge of PowerShell version 1 or version 2, who want to gain deep knowledge of
those PowerShell scripting language areas, which are required to effectively start to use this scripting technology.

BUSINESS NEEDS:
The content of this introductory workshop is designed to cover on the expert level all features and capabilities of PowerShell
version 2 scripting language that are required to effectively:

use the PowerShell to manage any technology supporting Windows PowerShell through own set of cmdlets and/or a
provider

use the PowerShell to manage technologies that don’t support PowerShell directly but can be managed through classes
that are part of .Net framework

compose PowerShell scripts in order to automate arbitrary administrative task

convert existing vbscript or javascript code into PowerShell scripts
See syllabus for complete list of topics covered by this workshop.

BENEFITS:
After completion of this workshop students will be able to understand and effectively use many PowerShell v2 features and
capabilities, namely:

More than 80 PowerShell cmdlets

Generic concept of PowerShell provider and drive that can be immediately utilized when managing through PowerShell
technologies such as Active Directory on Windows 2008 R2 domain controller, SQL 2008 server, IIS 7 and many other

Integration with .Net framework and COM technologies

All language constructs (decision statements, loops, functions, script blocks) that are needed to create optimal PowerShell
code

Error handling

PowerShell remoting that can be used to manage simultaneously one or more remote systems
The workshop courseware is provided in both printed and electronic form and is intended to be used by students later after the
course completion as a graphical quick reference guide (both for PowerShell scripting language and PowerShell cmdlets).

















SYLLABUS:

PRE-REQUISITES:
Module 1: PowerShell version 2.0 overview
Module 2: PowerShell technology usage
Module 3: PowerShell commands
Module 4: PowerShell providers and drives
Module 5: Working with basic types of hierarchical repositories supported by PowerShell providers
Module 6: Objects in Windows PowerShell
Module 7: PowerShell variables
Module 8: PowerShell pipeline
Module 9: PowerShell, .Net integration and common data type system, COM integration
Module 10: Using basic syntactical language constructs
Module 11: Arrays
Module 12: Working with functions and script blocks
Module 13: Using PowerShell v2 remoting capabilities
Module 14: Error handling
Module 15: Working with textual files
Module 16: Working with strings

No prerequisites are required to attend this course but previous programming experience in any scripting or
programming language is an advantage.
59
Windows PowerShell version 2.0 – Advanced Topics

Product
Duration
Level
PowerShell version 2
3 days
400
TARGET AUDIENCE:
Administrators and programmers currently using the PowerShell v2, who want to extend their knowledge of PowerShell technology
in order to become true PowerShell v2 experts. Completion of “Windows PowerShell version 2.0 – scripting language workshop for
beginners” or PowerShell knowledge corresponding to this workshop is required (see requirements in prerequisites section).

BUSINESS NEEDS:
The workshop content is designed to cover those advanced features and capabilities provided by PowerShell version 2 scripting
technology that are not mentioned in “Windows PowerShell version 2.0 – scripting language workshop for beginners” workshop:
he first part of the workshop (i.e. Module 1 – 2) provides brief overview of all advanced PowerShell v2 features, contains detailed
description of new set of cmdlets for computer management and the extended description of two methods how to add new sets of
cmdlets and providers to the PowerShell environment. The second part of the workshop (i.e. Module 3 – 5) is focused on advanced
PowerShell v2 scripting and debugging capabilities. The third part of the workshop (i.e. Module 6 – 7) covers PowerShell v2 remoting
technology and background jobs topic. Information provided about remoting PowerShell technology in introductory workshop will be
further extended. Both session management and management of remoting technologies will be provided. The fourth part of the
workshop (i.e. Module 8 – 9) is focused on working with events and working with the Windows Management Instrumentation
technology. In both cases theoretical introduction will be provided, and then usage of these technologies through the PowerShell will
be described. In case of WMI technology the instructions how to find out which WMI class to use and how to use the MSDN
documentation for selected WMI class will be provided. Remaining chapters (i.e. Modules 10 – 12) cover advanced topics like the
extension of .Net framework classes, construction of custom classes and accessing Win32 APIs in order to execute operations that are
not available through PowerShell cmdlets, .Net classes or COM components. Last topic deals with transactions and transactional code.
See syllabus for complete list of topics covered by this workshop.

BENEFITS:
After completion of this workshop students will be able to effectively use all advanced PowerShell v2 features and capabilities,
namely:

More than 60 new cmdlets; Advanced scripting capabilities

PowerShell v2 remoting and management of remoting related technologies; Events

Cmdlets for working with WMI; Custom classes; Directly call Win32 functions; transactions
The workshop courseware is provided in both printed and electronic form and is intended to be used by students later after the
course completion as a graphical quick reference guide (both for PowerShell scripting language and PowerShell cmdlets).
 SYLLABUS:













Module 1: PowerShell version 2.0 Advanced topics overview
Module 2: PowerShell modules and snapins
Module 3: Writing PowerShell scripts - advanced topics
Module 4: Implementing PowerShell functions – advanced features
Module 5: Debugging scripts with Windows PowerShell v2
Module 6: PowerShell Remoting
Module 7: Background jobs
Module 8 Working with events
Module 9: Working with WMI
Module 10: Working with classes – advanced topics
Module 11: Accessing Win32 APIs
Module 12: Using transactions
PRE-REQUISITES:
Completion of “Windows PowerShell version 2.0 – scripting language workshop for beginners” or knowledge of PowerShell
technology corresponding to this workshop is required:

Ability to use basic *-item and *-itemproperty cmdlets

Ability to use pipeline processing and formatting cmdlets (*-object, format-*)

Working with basic data types (numeric, strings, arrays) and related operators

Working with PowerShell variables

Ability to use basic PowerShell language constructs (conditional statements, looping statements)

Ability to create and use PowerShell functions and script blocks

Ability to implement error control using $?, $Error, $LastExitCode variables
60
Windows PowerShell version 2.0 – upgrade workshop for PowerShell v1 users

Product
Duration
Level
PowerShell version 2
3 days
400
TARGET AUDIENCE:
Administrators and programmers currently using the PowerShell v1, who want to upgrade their knowledge in order to become
PowerShell v2 experts. Experience with previous version of PowerShell technology is required in order to attend this workshop (see
requirements in prerequisites section).

BUSINESS NEEDS:
The workshop content is designed to cover all new features and capabilities provided by PowerShell version 2 scripting technology.
The first part of the workshop (i.e. Module 1 – 3) provides brief overview of all new PowerShell v2 features, contains detailed
description of new set of cmdlets for computer management and the description of two methods how to add new sets of cmdlets and
providers to the PowerShell environment. The second part of the workshop (i.e. Module 4 – 6) is focused on new PowerShell v2
scripting and debugging capabilities. The third part of the workshop (i.e. Module 7 – 8) covers PowerShell v2 remoting technology and
background jobs topic. First PowerShell v2 remoting concepts and components will be thoroughly explained. Methods for running
commands and scripts remotely and processing their results will be discussed. Finally both session and remoting technology
management will be covered. The forth part of the workshop (i.e. Module 9 – 10) is focused on working with events and working with
the Windows Management Instrumentation technology. In both cases theoretical introduction will be provided, and then usage of
these technologies through the PowerShell will be described. In case of WMI technology the instructions how to find out which WMI
class to use and how to use the MSDN documentation for selected WMI class will be provided. Remaining chapters (i.e. Modules 11 –
13) cover advanced topics like the extension of .Net framework classes, construction of custom classes and accessing Win32 APIs in
order to execute operations that are not available through PowerShell cmdlets, .Net classes or COM components. Last topic deals
with transactions and transactional code. See syllabus for complete list of topics covered by this workshop.

BENEFITS:
After completion of this workshop students will be able to effectively use all new PowerShell v2 features and capabilities, namely:

More than 60 new cmdlets available in PowerShell v2; New scripting capabilities; PowerShell v2 remoting

Events; New cmdlets for working with WMI; Custom classes; Directly call Win32 functions; transactions
The workshop courseware is provided in both printed and electronic form and is intended to be used by students later after the
course completion as a graphical quick reference guide (both for PowerShell scripting language and PowerShell cmdlets).















SYLLABUS:
Module 1: PowerShell version 2.0 overview
Module 2: New cmdltes for computer management
Module 3: PowerShell modules
Module 4: Writing PowerShell scripts - new capabilities
Module 5: Implementing PowerShell functions – new features
Module 6: Debugging scripts with Windows PowerShell v2
Module 7: PowerShell Remoting
Module 8: Background jobs
Module 9: Working with events
Module 10: Working with WMI
Module 11: Working with classes – advanced topics
Module 12: Accessing Win32 APIs
Module 13: Using transactions
PRE-REQUISITES:
Basic knowledge of PowerShell scripting language and environment:

Ability to use basic *-item and *-item property cmdlets

Ability to use basic set of pipeline processing and formatting cmdlets (*-object, format-*)

Working with basic data types (numeric, strings, arrays) and related operators

Working with PowerShell variables

Ability to use basic PowerShell language constructs (conditional statements, looping statements)

Ability to create and use PowerShell functions
Ability to implement error control using $?, $Error, $LastExitCode variables
61
PowerShell 2.0 – Scripting for IT Administrator WorkshopPLUS
Product
Duration
Level
Windows Power Shell
4 Days
300
Windows administrators are confronted with numerous time-consuming activities such as bulk user account creation in Active
Directory Users, gathering system information from large client deployments, etc, all of which are time-consuming, repetitive
and error-prone when done manually.
PowerShell 2.0: Scripting for the IT Administrator provides students with the hands-on experience required to automate such
administrative tasks on Windows-based server and client computers by using PowerShell 2.0.

TARGET AUDIENCE:
PowerShell 2.0: Scripting for the IT Administrator is targeted at the following audiences:

Windows Server and network administrators who want to automate the management of Windows networks.

Networking consultants who want to automate the installation and configuration of networking components.

Technical staff who want to collect/configure settings on computers, or manage client computers via
PowerShell.

BUSINESS NEEDS:
PowerShell 2.0: Scripting for the IT Administrator is recommended for organisations that wish to increase the productivity of
their IT Professionals by automating repetitive or frequently executed tasks.

BENEFITS:
Upon completion of this course, students will have a deep understanding of how to use Windows PowerShell 2.0 to manage
user accounts, gather important configuration information from computers, manage services on Windows-based servers and
more. Hands-on labs immerse students in using PowerShell in real-life scenarios.

SYLLABUS:
Incoming Assessment. Students take a 25-question quiz that
measures their baseline knowledge.
Module 1: PowerShell Language Usage. Covers how to use
parsing modes, unary and binary operators, hash tables,
arrays, wildcard and regular expression operators,
scriptblocks and functions, function parameters and
methods, PowerShell modules, and more.
Module 2: Error Handling and Debugging. Reviews the
methods available to identify PowerShell code bugs in either
the Command shell or the GUI-based Integrated Scripting
Environment (ISE).
Module 3: The Adaptive Type System. Explains the type
system used by PowerShell and how PowerShell deals with
types, type adaption, and conversion. The module also covers
how to extend types and object instances as well as how to
build custom types.

Module 4: Remote Management. Covers managing remote
computers using the new PowerShell 2.0 remoting
capabilities. This module also covers the legacy means of
remote management for backwards compatibility.
Module 5: Using External Code Libraries. Focuses on how to
work with external code libraries, such as Microsoft .Net
framework assemblies, Microsoft COM libraries, and WMI
objects.
Outgoing Assessment. Students complete the quiz again and
compare Incoming and Outgoing results to measure
knowledge transfer. The trainer also explains the correct
answers.
Action Planning Exercises. Students develop Action Plans to
improve real-world situations and/or implement proactive
measures
PRE-REQUISITES:
Attendees should have a minimum of 6-12 months previous experience scripting with PowerShell. This is NOT a beginner’s
workshop; if an introductory course is required, please consider the PowerShell v2.0 Essentials Premier workshop.
62
Windows Server 2008 R2: Deploying and Managing Failover Cluster
WorkshopPLUS
Product
Duration
Level
MS Windows Server 2008
4 days
300
The Windows Server 2008 R2: Deploying and Managing Failover Cluster 4-day WorkshopPLUS course uses instructor-led training
and hands-on labs to provide students with the fundamentals necessary to design, deploy, and manage a Windows Server 2008
Failover Cluster installation. This workshop focuses on the differences between Windows 2008 Failover Cluster and Windows
Server 2003 Cluster Services (MSCS). Areas covered include configuration, architecture, setup, and deployment, and migration
strategies. This workshop contains Level 300 content.

TARGET AUDIENCE:
To ensure the high-quality knowledge transfer students expect from this 4-day workshop, class size is limited to a maximum of 16
students who meet the following criteria:
 IT Professionals responsible for the design, deployment, maintenance, and troubleshooting of Windows 2003 MSCS
clusters and are looking to become prepared for Windows 2008 Failover Cluster. Application-specific and troubleshooting
of non-failover cluster issues are not included in the scope of this workshop.
 Solid understanding of and experience with Windows Server 2003 MSCS services.

BUSINESS NEEDS:
This course provides participants with the Fundamental configuration, management and migration strategies necessary for
deploying and managing a Windows 2008 Failover cluster environment.

BENEFITS:
After completing this course, students will understand:
 The new Windows Server 2008 Failover Cluster features and the differences from Windows Server 2003 Cluster Services-specifically the new Quorum model and new storage features.
 How to design, deploy, maintain, and troubleshoot Windows Server 2008 Failover Clusters, both Full and Core
installations.
 How to back up, restore, and recover from a Windows Server 2008 disaster-related scenario.

SYLLABUS:
The following is a list of the modules covered during this workshop:










Incoming Assessment.
Module 1: Failover Cluster Technology and Changes from Windows Server 2003.
Module 2: Failover Clustering Architecture, Quorum, Storage, and Networking.
Module 3: Managing Windows Server 2008 Failover Cluster.
Module 4: Failover Clustering on a Server Core Installation.
Module 5: Advanced Topics. This module addresses the following topics:
Module 6: Troubleshooting Failover Clusters.
Outgoing Assessment.
Action Planning Exercises.
PRE-REQUISITES:
This course requires that students have a good general understanding of Windows Server 2008 and Clustering. The workshop runs
a full 4 days. Students should anticipate consistent start and end times for each day. Early departure on any day is not
recommended.
63
3 Workshops
3.3 Messaging









Exchange Server 2007: Admin, Operations and Troubleshooting
Exchange Server 2007: Clustering WorkshopPLUS
Exchange Server 2007: Database Recovery
Exchange Server 2007: Disaster Recovery
Exchange Server 2007: Mail Flow and Transport
Exchange Server 2010: Admin, Operation and Troubleshooting
Exchange Server 2010: High Availability
Exchange Server 2010: SP1 Features and Functionality
Upgrading to Exchange 2010 from Exchange200x Workshop
64
Exchange Server 2007: Admin, Operation and Troubleshooting
Product
Duration
Level
Exchange Server 2007
3 Days
300
The Exchange 2007 – Admin, Operations, and Troubleshooting workshop is a 3-day workshop that provides participants with the
knowledge and skills necessary to effectively administer, troubleshoot, and maintain an Exchange 2007 Infrastructure.

TARGET AUDIENCE
IT staff with good understanding of all Exchange 2003 components; Windows Server 2003 and 2008; good understanding of
Windows, AD, Networking, and DNS.

BENEFITS
Learn how to administer and troubleshoot an Exchange Server 2007 environment. Provides hands-on experience with multiple
Exchange 2007 Server Roles.
 SYLLABUS
Knowledgeable trainers and high quality hands-on labs
facilitate solid understanding of core technologies covered in
this course.
Exchange 2007: Management

Exchange Management Console

Exchange Toolbox

Exchange Management Shell

Recipients

Address Lists

Search

Security
Exchange 2007: Client Access Role

Introduction & Overview

Troubleshooting:

Client Access Security

Autodiscover

Availability Service

Offline Address Book

Outlook Web Access & Outlook Anywhere
Exchange 2007: Hub Transport Role

Local Delivery & Mail Submission

Remote Delivery

Troubleshooting Mail Flow

Mail Queues: Architecture

Submission Queue

Remote Delivery Queue

Local Delivery Queue

Poison Message Queue

Unreachable Queue

Mail Queues: Troubleshooting

Transport Agents: Overview

Agent Priority

Agent Logging

Pipeline Tracing
Exchange 2007: Mailbox Role

Mailbox Role Troubleshooting Essentials

Exchange Toolbox

Client Connectivity

Recipient Management

Distribution List and Address List

ExMon
Exchange 2007: Operations

People, Process and Technology

Discuss tasks to keep a High Availability and Site Resilience

Solution Operational

Operations

Monitoring

Troubleshooting

Understand the importance of validating documented
process

Understand and evaluate the “obvious” steps of a process

65
Microsoft Exchange Server 2007: Clustering WorkshopPLUS
Product
Duration
Level
Exchange Server 2007
4 days
300
This WorkshopPLUS course provides participants with the knowledge and skills necessary to effectively setup, configure, administer
and troubleshoot an Exchange Server 2007 cluster implementation. It covers Exchange Server 2007 clustering features such as Single
Copy Cluster, Cluster Continuous Replication and Standby Continuous Replication. The workshop instructor will integrate lessons
from field experience and Microsoft best practices.

TARGET AUDIENCE:
Experienced IT staff responsible for the support and administration and maintenance of their Microsoft Exchange Server
messaging environment.

BUSINESS NEEDS:
Organisations who are planning to or who have already implemented Microsoft Exchange Server 2007 clustering will benefit
from attending this workshop.

BENEFITS:
Incoming & Outgoing Assessments
 It is important for students to get feedback on how much
they have learned during the WorkshopPLUS course. To
accomplish this, subject matter experts at Microsoft have
developed a 25-question Incoming & Outgoing Assessment.
These assessment measures what students know at the
beginning and end of the course.
 DELIVERABLES:
This workshop runs a full 4 days. Students should anticipate
consistent start and end times for each day. Early departure on
any day is not recommended.
Incoming Assessment
 Students take a 25-question quiz that baselines their
knowledge.
Module 1: Introduction to Windows Clustering
 Introduces Windows Server Clustering and provides an
overview of the technical concepts and cluster-specific
components. Students build a cluster at the end of this
module.
Module 2: Single Copy Cluster
 Guides students through the planning and deployment
phases of a Single Copy Cluster (SCC) solution. Provides indepth information on how to implement and configure SCC.
SCC administration, monitoring, troubleshooting concepts,
tools, and best practices are explained, demonstrated and
used during lab exercises.
Module 3: Continuous Replication Technology
 Provides detailed information on Exchange Server 2007
Continuous Replication Technology, including the underlying
database concepts.

Gain insight through Action Planning and apply new skills at
work.
 Applying new knowledge to the real world is key to
getting the most value out of your training budget. The
Action Planning Session identifies key problems and
proactive opportunities in your workplace. Students use
the skills learned in this course to develop real-world
action plans.
Module 4: Cluster Continuous Replication
 Guides students through the planning and deployment
phases of a Cluster Continuous Replication (CCR) solution.
Provides in-depth information detailing how to implement
CCR, how to manage failovers in a number of different
scenarios, how to monitor a CCR solution and how to
troubleshoot CCR issues.
Module 5: Standby Continuous Replication
 Guides students through the planning and deployment
phases of a Standby Continuous Replication (SCR) solution.
Contains step-by-step instructions for implementing a SCR
solution while applying Microsoft best practices, how to
manage failovers in a number of different scenarios
(including data centre disaster recovery), how to monitor
a SCR solution and how to troubleshoot related issue.
Outgoing Assessment
 Students complete the quiz again and compare Incoming
and Outgoing results to measure knowledge transfer.
Action Planning Session
 Students develop Action Plans to improve real-world
situations and/or implement proactive measures.
PRE-REQUISITES:
Participants should have the following experience:
 Completed Microsoft Windows Server 2003 training or have a working knowledge of this technology.
 Completed Exchange Server 2007 or Exchange Server 2003 training or have a working knowledge of these technologies.
 Be familiar with general Windows Server 2003 and Exchange Server 2007 or Exchange Server 2003 architecture, security,
networking and diagnostics tools prior to attending this workshop.
66
Exchange Server 2007: Database Recovery
Product
Duration
Level
Exchange 2007
4 Days
300
The Exchange Server 2007: Database Recovery 4-day WorkshopPLUS course provides participants with the skills required to
successfully back-up, restore, repair, and recover Exchange Server 2007 databases. Technical reviews of Exchange architecture,
transaction log mechanics, and the “Online Backup” API are combined with hands-on labs and exercises to offer a targeted and
practical classroom experience. Participants learn how to provide quick and confident response to Exchange database recovery
situations, thus reducing the time required for service restoration and the need to involve Premier in routine recovery scenarios.
This course includes an Incoming Assessment to baseline knowledge and an Outgoing Assessment to measure knowledge transfer.
Advice about general disaster planning and server management is not included.

TARGET AUDIENCE
To ensure the high-quality knowledge transfer participants expect from this 4-day workshop, class size is limited to a maximum of
16 participants who meet the following criteria:

In-depth experience administering an Exchange system; Exchange Server 2003 or Exchange Server 2007 experience is
preferred.

Hands-on experience supporting an Exchange Server infrastructure.

• Familiarity with general Exchange Server database architecture and terminology.


BUSINESS NEEDS
This workshop is ideally suited to organizations that want to develop deeper skill sets in the key areas of database recovery for
Microsoft Exchange Server 2007.




BENEFITS
Incoming Assessment to baseline knowledge
Outgoing Assessment to measure knowledge transfer
Action Planning Exercises to take workshop-acquired knowledge and apply them to the workplace
 SYLLABUS
Incoming Assessment. Participants take a 25-question quiz that measures their baseline knowledge.
Module 1: Exchange 2007 Fundamentals. Provides an overview of Exchange architecture and structure. Participants are
introduced to the terms: Organization, Administrative Group, Routing Group, and Storage Group. Explains the functionality of
the Recipient Update Service. Covers how Active Directory accounts are assigned to Exchange mailboxes.
Module 2: Transaction Log Replay. Covers how transaction logs interact with the database files under a variety of conditions.
Participants learn about transaction logging by making file copy backups of various databases. Participants restore these files
and successfully integrate new information into the databases by replaying transaction logs into them.
Module 3: Online Backups. Provides information on working with online backups and using Microsoft Windows NTBackup to
create online backups. Describes the different types of backups, the internal backup process for online backups, how to
successfully restore from an online backup, and setting backup cycles.
Module 4: Recovery Storage Groups. Explains the problems solved by the Recovery Storage Group. Provides enough detail
about how the Recovery Storage Group works so that participants know how to use it creatively and appropriately.
Outgoing Assessment. Participants complete the quiz again and compare Incoming and Outgoing results to measure
knowledge transfer.
Action Planning Exercises. Participants develop Action Plans to improve real-world situations and/or implement proactive
measures.
67
Exchange Server 2007 Disaster Recovery
Product
Duration
Level
Exchange 2007
3 day
300
The Exchange Server 2007: Disaster Recovery 3-day WorkshopPLUS course provides participants with the knowledge and practice to
successfully avoid, prepare for, and recover from disaster scenarios with Exchange Servers. Each module is designed to provide
participants with the concepts, tools and hands-on troubleshooting experience to ensure that their Exchange Servers yield high
performance, high efficiency, and high-availability mail messaging. Students learn the basics of disaster recovery, including what data
needs to be protected, and scenarios that may create the need for recovery situations. Extensive coverage is given to site resiliency,
replication, and verifying recoverability.

TARGET AUDIENCE:
To ensure the high-quality knowledge transfer students expect from this 3-day workshop, class size is limited to a maximum of 16
students who meet the following criteria:

Students must have completed Windows Server 2003 training or have a working knowledge of the products.

Students must have completed Exchange Server 2007 or Exchange Server 2003 training or have a working knowledge of
the products.

Students must be familiar with general Windows Server 2003 and Exchange Server 2007 or 2003 architecture, security,
networking, and diagnostics tools prior to attending this workshop

BUSINESS NEEDS:
Design highly available Exchange Server systems, including over geographically dispersed clusters.
Recover data from backup in multiple scenarios:

Corruption of one or more databases in a storage group.

Hardware failure that causes loss of access to transaction logs or databases.

Failure or damage to a mailbox or public folder server that requires the server to be rebuilt.
Create and delete recovery storage groups(RSGs).
 BENEFITS:
Provides participants with the concepts, tools and hands-on troubleshooting experience to ensure that their Exchange Servers yield
high performance, high efficiency, and high-availability mail messaging Incoming Assessment to baseline knowledge

Outgoing Assessment to measure knowledge transfer

Action Planning Exercises to take workshop-acquired knowledge and apply them to the workplace

SYLLABUS:
This workshop runs FULL 3 days. Students should anticipate consistent start and end times for each day. Early departure on any
day is not recommended.
Incoming Assessment. Students take a 25-question quiz that measures their baseline knowledge.
Module 1: High Availability and Service Continuity Overview. This module introduces the concepts of Microsoft Operations
Framework (MOF), high availability, and service continuity.
Module 2: Implementing High Availability in Exchange Server 2007. This module describes how the key Exchange features
designed for high availability work and what are the advantages and disadvantages of each. The module also provides an overview
of how Exchange implements these features.
This
Module 3: Service Continuity Planning for Exchange Server 2007. This module looks further into planning for high availability and
Service Continuity. Activities related to understanding the requirements and creating a service that supports those requirements
are specifically discussed.
Module 4: Implementing Service Continuity in Exchange Server 2007. This module focuses on how to correctly back up and
restore servers running Microsoft Exchange Server 2007, how to repair corrupt databases when no backups are available, and how
to deploy SCR. This module also cover Microsoft Exchange Hosted Services which help organizations protect themselves from
malware, satisfy retention requirements, encrypt data and preserve access to e-mail during and after emergency situations.
Module 5: Disaster Recovery Methodologies in Exchange Server 2007. This module explores the available tools and processes
involved in the data and service recovery of a Microsoft Exchange Server 2007 environment. Various scenarios where data
recovery is required are covered, as are the tools and steps involved in isolating behaviors and restoring Exchange Server 2007
availability.
Outgoing Assessment. Students complete the quiz again and compare Incoming and Outgoing results to measure knowledge
transfer.
68
Exchange Server 2007: Mail Flow and Transport
Product
Duration
Level
MS Exchange Server 2007
4 days
300
The Exchange Server 2007: Mail Flow and Transport 4-day WorkshopPLUS course provides participants with a deeper
understanding of Exchange Server 2007 transports and specifically the Hub and Edge roles. The workshop covers architecture,
server roles and configuration, and basic troubleshooting. The workshop provides a technical drill-down into transport
technologies. Areas covered include basic transport concepts, how transport differs in Exchange Server 2007 from Exchange
Server 2003, creation and management of the major transport components, the implementation and responsibilities of the
Transport Service and the Transport Worker Processes, and the architecture of the Hub and Edge roles.

TARGET AUDIENCE:
To ensure the high-quality knowledge transfer expected by the attendees of this 4-day workshop, class size is limited to a
maximum of 16 students and is targeted at messaging administrators and support staff who are responsible for maintaining the
Exchange Server 2007 infrastructure and mail flow process.
Students should have at least 1 year of experience in day-to-day Exchange Server administration.

BUSINESS NEEDS:
The Exchange Server 2007: Mail Flow and Transport workshop provides participants with the skills and techniques that will help
them perform the following tasks:

Implement the new transports and roles

Improve mail flow

Troubleshoot and resolve mail flow and transport issues

BENEFITS:
Incoming Assessment to baseline knowledge
Outgoing Assessment to measure knowledge transfer
Action Planning Exercises to take workshop-acquired knowledge and apply them to the workplace.

SYLLABUS:
Incoming Assessment. Students take a 25-question assessment that measures their baseline knowledge.
Module 1: Introduction to Exchange Server 2007 Mail Flow and Transport.
Module 2: Transport Core
Module 3: Hub Transport Role.
Module 4: Edge Transport Role.
Outgoing Assessment. Students complete the assessment and compare Incoming and Outgoing results to measure knowledge transfer.

PRE-REQUISITES:
This workshop is designed for Messaging professionals who want to deepen their knowledge and expertise with Exchange
Server 2007 mail flow and transport.
69
Exchange Server 2010: Administration and Troubleshooting
Product
Duration
Level
Exchange Server 2010
3 Days
300
The Exchange Server 2010: Administration and Troubleshooting 3-day WorkshopPLUS course provides participants with the
knowledge and skills to effectively administer, troubleshoot, and maintain and Exchange Server 2010 infrastructure.

TARGET AUDIENCE
To ensure the high-quality knowledge transfer students expect from this 3-day workshop, class size is limited to a maximum of 16
students who meet the following criteria:


Have a good understand of Exchange Server 2003 and/or Exchange Server 2007 components
Have a good understanding of Windows Server, Active Directory, Networking, and DNS

BUSINESS NEEDS
Learn how to administer and troubleshoot an Exchange Server 2010 environment. Provides hands-on experience with multiple
Exchange 2010 Server Roles.

BENEFITS
Incoming Assessment to baseline knowledge. It is important for students to get feedback on how much they have learned during
the WorkshopPLUS course. To accomplish that end, the Incoming Assessment measures what students know at the beginning of
the course. This 25-question assessment was developed by a team of subject matter experts at Microsoft.
Outgoing Assessment to measure knowledge transfer. Students like to know how much they learned as a result of the training. At
the end of the WorkshopPLUS course, students compare their Incoming and Outgoing results. In addition, the instructor reviews
the questions and discusses the answers in detail to ensure that students understand the concepts. (Note: Individual results of the
Incoming and Outgoing Assessment are not provided to management.)
 SYLLABUS
This workshop runs for a full four days. Students should
anticipate consistent start and end times for each day. Early
departure on any day is not recommended.
Module 4: The Hub Transport Server. Covers messaging
redundancy, including configuring and using transport
redundancy in mixed environments, self-healing transport
database recoverability, and tools for troubleshooting transport
redundancy issues.
Module 5: The Mailbox Server. Describes how to manage and
troubleshoot the Mailbox server functionality, including
troubleshooting corrupt mailboxes, backing up and moving
mailboxes, configuring and using database availability groups,
calendaring and public folders.
Module 1: Role-Based Access Control. Provides an
introduction to RBAC and the basic management role
model. Discusses role groups, management roles, role
assigns and RBAC diagnostics.
Module 2: Management Tools. Describes new
management tools in Exchange Server 2010. Focuses on
remote PowerShell, Exchange Management Console and
auditing and diagnostic procedures using management
tools.
Module 3: The Client Access Server. Describes how to
administer, operate, and troubleshoot the clients and
services supported by the Client Access server.
Additionally, this module describes troubleshooting for
Certification Authority (CA) certificates, and for scalability
and performance.
70
Exchange 2010 High Availability
Product
Duration
Level
Exchange Server 2010
3 Days
300
The Exchange Server 2010 – High Availability is a 3 day workshop that provides participants with the knowledge and skills
necessary to setup and configure Exchange Server 2010 in a High Availability environment. The workshop instructor will integrate
information from field experience and Microsoft’s best practices.

BUSINESS NEEDS
Learn how to plan, setup, and configure an Exchange Server 2010 high available infrastructure Provides hands-on experience with
Exchange Server 2010.

SYLLABUS
High Availability Overview
 High Availability Concepts
 Exchange Legacy High Availability History
 Exchange 2010 High Availability
Planning, Deployment and Management HA Features
 Deploying Database Availability Groups
 Deploying Mailbox Database Copies
 Datacenter Site Activation
 Backup and Recovery using Windows Server Backup
 Database Availability Group Recovery
High Availability Architecture
 Infrastructure Design
 Understanding the Client Access Servers role in High
Availability
 Understanding the HUB Server role in High
Availability
 Highly Availability Mailbox Servers
 Incremental Deployment
 Database Availability Groups
 Database Mobility
 Active Manager
 Continuous Mailbox Availability
 Backup and Recovery
 Exchange Native Data Protection
Diagnostics and Troubleshooting
 Diagnostic Logging
 Health and Status Cmdlets
 Monitoring
 Exchange Troubleshooting Assistant
 Performance Data
 Troubleshooting
71
Exchange 2010 SP1 Features and Functionality
Product
Duration
Level
Exchange Server 2010
2 Days
300
The Exchange 2010 SP1 Features and Functionality is a 2 day workshop that provides participants with the knowledge and skills
necessary to run and configure new features in Exchange 2010 Service Pack 1.

BUSINESS NEEDS
Learn about new features and functions provided by Service Pack1 for Exchange 2010.

SYLLABUS
Setup
HUB Transport
 Transport Platform Changes
 Business Class Messaging Changes
 Internet Transport Changes
High Availability and Mailbox Role
 Improvements to Continuous Replication
 Enhanced datacenter activation coordination mode
support
 Exchange Management Console user interface
enhancements
 Improvements in failover performance
 Microsoft Exchange Information Store Updates
• Store Updates
• Mailbox Databases
 Mailbox Database Repair Requests
 Database Log Growth Troubleshooter
 Public folders and public folder databases
Unified Messaging
 UM Platform Changes (UCMA)
 UM Deployment
 Features and Management Improvements







SP1 Installation basics
Verifications and tests
Prepare environment
Server Upgrade order
DAG Upgrade
Split permissions model
Post installation tasks
Client Access
 Virtual Directory Reset
 Internet Calendar Sharing
 Attachment Handling
 Information Rights Management
 OWA integration with Office Communications Server
 Active Sync Improvements
72
Upgrading to Exchange Server 2010 from Exchange 200x Workshop

Product
Duration
Level
Exchange Server 2010
2 Days
300
TARGET AUDIENCE:
This workshop is appropriate to the student’s experience and technical expertise:
Exchange 2003: Good understanding of all Exchange 2003 components
Exchange 2007: Good understanding of all Exchange 2007 components
Windows Server 2003 and 2008: Good understanding of Windows, AD, Networking and DNS

BUSINESS NEEDS:
This workshop learns how to plan, setup, and configure an Exchange Server 2010 into an existing Exchange 2003 or 2007
environment. Provides hands-on experience with upgrading to Exchange Server 2010.

BENEFITS:
This 2-day workshop provides participants with knowledge and skills necessary to affectively setup and configures Exchange
Server 2010 in an existing Exchange organization (exchange 2003 or 2007). Includes extensive hands on labs covering upgrading
and coexisting with 2003 and 2007.
 SYLLABUS:
Module 1: Overview of Exchange 2010
New Features in Exchange Server 2010; Exchange Server 2010
Editions; Features Discontinued
Module 2: Exchange Server 2010 Prerequisites
Hardware
Requirements;
Server
Role
Memory
Recommendations;
Hardware
Virtualization
Support;
Operating System Requirements, Preparing the Legacy
Exchange Organization, Exchange Server 2010 Roles& Role CoExistence; Unified Messaging Server Role Prerequisites
Module 3: Exchange Deployment Guidelines
Client Access Server Role, Hub Server Role, Mailbox and storage;
Combining Server Roles
Module 5: Additional Transition Tasks
Module 4: Upgrade of Exchange roles
Client Access Server Role, RPC Client Access Services, Certificates
and DNS; Upgrade Exchange 2003 to Exchange 2010; Upgrade
Exchange 2007 (w/o Exchange 2003) to Exchange 2010; Hub
Server Role, Mailbox Server Role, Unified Messaging Role

PRE-REQUISITES:
See target audience.
73
3 Workshops
3.4 Database








SQL Server 2005 Upgrade Workshop
SQL Server 2005/2008 Performance Tuning & Optimisation WorkshopPLUS
SQL Server 2005/2008 Failover Clustering
SQL Server Performance Tuning and Optimisation Clinic
SQL Server 2008 for Administrators Workshop
SQL Server Disaster Recovery
SQL Server 2005 Analysis Services Administration Workshop
SQL Server 2008 Reporting Services Workshop
74
SQL Server 2005 Upgrade Workshop
Product
Duration
Level
SQL Server 2005
4 days
300
The SQL Server 2005 upgrade workshop provides the attendee with required information to upgrade from SQL Server 2000
(or SQL Server 7.0) to SQL Server 2005. Considerations pertaining to both the core database engine and existing application
code are reviewed. Migration of SQL Server components: Reporting Services, Analysis Service and Data Transformation
Services is covered in detail.

TARGET AUDIENCE:
IT professionals, developers and database administration staff who wish to understand the process and requirements for
upgrading their existing SQL Server databases to SQL Server 2005.

BUSINESS NEEDS:
The following key criteria are indicative of customers who would benefit from attending the SQL Server 2005 Upgrade
Workshop:


Organisations wishing to move from their existing SQL Server platform to SQL Server 2005
First time users of SQL Server who wish to implement SQL Server 2005

BENEFITS:
Upon completion of this course students will gain an understanding of how to upgrade their database and database
components to SQL Server 2005.
 SYLLABUS:
SQL Server 2005 Upgrade planning and considerations are covered in detail both from an administrative and application
perspective. Modules are shown below:











Upgrade Planning and Deployment
Minimising Downtime
Upgrading Relational Databases
Upgrading Clusters
Upgrading Security
Upgrading T-SQL
Upgrading SQL Agent Jobs
Upgrading Management Tools
Upgrading from DTS to Integration Services
Upgrading Reporting Services
Upgrading Analysis Services
 PRE-REQUISITES:
 General development and administrative experience with SQL server is preferred.
75
SQL Server 2005/2008 Performance Tuning & Optimisation WorkshopPLUS
Product
Duration
Level
SQL Server 2005/2008
4 day
300
The SQL Server : Performance Tuning & Optimization 4-day WorkshopPLUS course provides information on SQL Server general
architecture, index and page structures, locking and concurrency, tools and monitoring of SQL Server performance using SQL
management studios, an introduction to dynamic management views, query optimization, scalability and insight into SQL OS,
memory architecture and programming efficiency.

TARGET AUDIENCE:
The target audience should have 1-2 years’ experience with SQL Server as a Database Administrator. The workshop is not aimed
at developers who wish to learn in-depth CLR and programming in TSQL.

BUSINESS NEEDS:
The course takes an in-depth look at analysing performance counters, New Profiler Event features, blocking, and key dynamic
management views for performance tuning. Tools such as Performance Monitor and sqldiag (a unified data collection tool
developed by Microsoft SQL Server support) are covered in detail. This course also explores stored procedure optimization,
T-SQL programming best practices, auto-parameterization, lock escalation, statistics, memory structure, and CLR basics.

BENEFITS:
After completing this course, you will be able to:
 Explore SQL Server 2005® Architecture
 Investigate SQL Server 2005® Table & Index Structures
 Discover Performance Tools and Monitoring Techniques
 Understand Dynamic Management Views (DMVs)

Optimize Queries
Improve Scalability
Examine Memory Management
Improve Programming Efficiency
SYLLABUS/DELIVERABLES:
Incoming Assessment. Students take a 25-question quiz that
baselines their knowledge.
Module 1: SQL Server 2005® Architecture Provides a brief
overview of SQL Server architecture and defines its primary
components such as disk, memory, CPU and network.
Module 2: Dynamic Management Views Introduces Dynamic
Management Views
Module 3: SQL Server 2005® Tools and Monitoring Introduces
SQL Management Studio reports, new SQL profiler events,
analysing statistics, and viewing query plans.
Module 4: SQL Server 2005® Table & Index Structure Covers
the behaviour of different index structures, naming of several
indexing features, Index usage and missing indexes.
Module 5: Locking and Concurrency Focuses on Lock concepts
and introduces dynamic memory tables, lock partitioning, and
database options.





Module 6: Memory Management Discusses how the SQL OS
manages memory. Covers how the SQL Buffer Pool is sized and
the allocations that make up the buffer pool, and looks at AWE
changes.
Module 7: Query Optimization Describes how the Query
Optimizer uses indexes and other information to determine
the most efficient method of accessing data.
Module 8: Programming Efficiency Examines how to optimally
leverage stored procedures, query best practices, and explore
database design factors that affect performance.
Module 9: Scalability Covers partitioning tables, SQL OS,
Tempdb usage and triggers and dbcc checks.
Outgoing Assessment. Students complete the quiz again and
compare Incoming with Outgoing results to measure
knowledge transfer.
Action Planning session. Students develop Action Plans to
improve real-world situations and/or implement proactive
measures.
PRE-REQUISITES:
Attendees should be experienced users of Active Directory on Windows Server 2000 and 2003. Ideally, they will have Windows
administration experience and will be comfortable using and troubleshooting Active Directory from past experience
76
SQL Server 2005/2008 Failover Clustering
Product
Duration
Level
SQL Server
2005/2008
3days
300
This workshop provides database administrators the knowledge and skill on how to install, configure, secure, maintain and
troubleshoot Microsoft SQL Server Failover Clustering. The workshop introduces the new features available in SQL Server
2008 Failover Clustering. The workshop covers SQL Server 2000, 2005 and 2008 and points out the differences between
them. It also includes various hands-on labs designed to provide the students with the practical experience and confidence
required to manage SQL Server Failover Clusters in a daily work environment.

TARGET AUDIENCE:
This workshop is intended for SQL Server database administrators (DBAs) or database developers who are working with
SQL Server and needing a stronger understanding of SQL Server Failover Clustering. To ensure the high-quality knowledge
transfer expected by the attendees of this three-day workshop, class size is limited to a maximum of 16 students who have
some basic knowledge of Windows Failover Cluster and at least 1-2 years of experience working with SQL Server as an
administrator or database developers.
 BUSINESS NEEDS:
Organisations who wish to develop their skills to ensure that their organisation’s database infrastructure is more reliable
and/or have experienced critical situations related to SQL Server.

BENEFITS:
After completing this course you will be able to:
 Understand Microsoft cluster Basics
 Understand the different high availability
solutions with SQL Server
 Understand SQL Server Failover Cluster.
 Understand the new features available in
SQL Server 2008 failover clustering
 Understand the failover clustering
differences between SQL server versions
(2000/2005/2008).

SYLLABUS/DELIVERABLES:



Module 1: SQL Server High Availability Options This
module focuses on the various SQL Server High Availability
(HA) options. After completing this module, you will have
a good understanding of SQL Server Failover Clustering,
Database Mirroring, Log Shipping and Replication. You will
be able to compare the available HA options and
understand which HA option/s best suit your business
needs.
Module 2: Microsoft Failover Cluster Basics This module
introduces you to Microsoft Failover Cluster technology.
You will learn some cluster terminology and the main
components of Microsoft Windows Failover Cluster. This
module will give you a foundation and basics of Microsoft
Windows Failover Cluster and allow you to work with
Failover Cluster effectively as a SQL Server expert.
Module 3: Configuring Distributed Transaction
Coordinator This module introduces you to Microsoft
Distributed Transaction Coordinator (MSDTC). It covers
step by step details for configuring MSDTC as a clustered
resource, best practices and troubleshooting techniques for
MSDTC.
Module 4: SQL Server Failover Clustering Basics This
module introduces you to SQL Server Failover Clustering
basics. You will learn how SQL Server Failover Clustering
works and understand the different SQL Server Failover
Clustering Topologies.
Maintain SQL Server Failover Cluster,
learn how to add or remove nodes,
uninstall the failover cluster and apply
service packs and hotfixes
Troubleshooting SQL Server Failover
Cluster.
Cluster non-cluster aware SQL server
services
Module 5: Planning SQL Server Failover Clustering This
module takes a deep dive in planning SQL Server Failover
Clustering. It covers software, hardware and security
requirements and discusses all the following considerations scalability, memory, processor, instance names, network,
storage, Windows on Windows (WOW) mode, side-by-side
clustered instances and best practices.
Module 6: Implementing SQL Server Failover Clustering
This module introduces the new features of SQL Server 2005
and 2008.It covers pre installation, installation and post
installation of SQL Server 2005 and 2008.It also covers
upgrading from SQL Server 2000 to 2005 and from SQL
Server 2005 to 2008.
Module 7: Maintaining a SQL Server Failover Clustering This
module covers the common SQL Server Failover Clustering
maintenance and discusses the maintenance procedures for
SQL Server 2000, 2005 and 2008 Failover Clusters.
Module 8: Troubleshooting This module provides you with
troubleshooting techniques with installation and post
installation SQL Server Failover Clustering issues. It covers
the most common reasons for the SQL Server resource to
fail and discusses some common failover cluster problems. It
also introduces you to all the available tools that Microsoft
engineers use to troubleshoot SQL Server Failover Clustering
issues.
77
SQL Server Performance Tuning and Optimisation Clinic
Product
Duration
Level
SQL Server
3-5 day
400
The SQL Server Performance Tuning and Optimisation Clinic provides database administrators and developers with a unique
opportunity to work with a SQL Server subject matter expert and performance tune / optimize specific SQL instances from their
environment. The clinic provides the knowledge and skills to effectively use tools and techniques from the field and will cover
areas such as: SQL Server engine, examine base lining for performance, identification of costly queries, understanding of how
wait statistics can be used to find potential impending bottlenecks, examine disk, memory and CPU bottlenecks of the operating
system, stress test SQL Server, set up alerting through WMI / Database Mail and how to test for and employ SQL Server best
practices. The SQL Server Performance Tuning and Optimisation Clinic apply to SQL Server versions SQL Server 2005 and 2008
and Windows Server 2003 and 2008.

TARGET AUDIENCE:
Database Administrators and developers who are responsible for the developing, tuning, supporting, configuring and
maintaining of SQL Server. It is preferable that the customers that request this engagement have previously attended the SQL
Server 2005/2008 Performance Tuning Workshop, the SQL Server 2005/2008 Administrators Workshop, or a received a SQL
Server RAP.

BUSINESS NEEDS:
Customers who wish to develop their skills to ensure that their organisation’s database infrastructure is optimised for
performance, scalable, need additional tools for receiving notifications, and/or need additional tools to react to business
critical situations related to SQL Server.

BENEFITS:
After completing this clinic, you will be able to:
 Implement performance baseline monitoring.
 Implement proactive performance monitoring.
 Perform more efficient analysis of performance data.
 Understand how to read and analyze SQL Server query
plans.
 Obtain the Tools and skills necessary to build proactive
reporting for analyzing Dynamic Management Views,
analyze Integration Services Logged Data, and other
relational and text stores of system data.
 Utilize WMI scripts and tools for the purposes of polling
Windows and SQL Server data across the enterprise.
 Troubleshoot SQL Server performance problems.






Identify the symptoms and causes of poor performance.
Apply the correct performance monitoring tools to a
specific symptom.
Isolate the cause of specific performance degradation.
Correct identified problems.
Implement Alerting and other Notification Methods.
Obtain the Tools and skills necessary to dig into SQL and
Windows error log data.
Learn new techniques and learn about new tools to
better handle common SQL Server challenges whether it
is performance analysis, stress testing, cluster analysis,
prepare for migrations and upgrades, and more.
SYLLABUS/DELIVERABLES:
Day 1:
A session to cover Tools, configuration and
architecture of systems to be monitored during the rest of the
Clinic



Days 2+ (as scoped): Hands-on application of knowledge,
methodologies and skills gathering performance data,
analyzing performance data and crafting appropriate
resolutions on the Customers systems.
PRE-REQUISITES:
Hardware and Software Requirements
In order to perform the SQL Server Hands-On Tools Clinic, a workstation with internet access at the customer’s site will be
necessary in order to install and execute the various tools and scripts needed for analysis. Full details and workstation
requirements can be provided on request.
78
SQL Server 2008 for Administrators Workshop
Product
SQL Server 2008
Duration
Level
3 days
300
This 3-day Workshop course available exclusively for Microsoft Premier Support customers contains Level 300+ content. Learn tools
and techniques to install, configure, secure and maintain Microsoft SQL Server 2008. Benefit from an introduction to new features.
Gain experience and confidence through interactive, break-fix labs designed provide students with hands-on experience for optimizing
the management of SQL Server 2008 in a daily work environment.
 TARGET AUDIENCE:
This workshop is intended for database administrators who are responsible for the installing, configuring and maintaining SQL Server
2008 servers. This course is developed for database administrators or developers that would like an understanding of the new
enhancements and features made to SQL 2008.
 BUSINESS NEEDS:
Organisations that are planning to or have already implemented a Microsoft SQL 2008 Server will benefit from attending this
workshop.
 BENEFITS:
After completing this course, you will be able to:
 Understand the new benefits of SQL 2008
 Learn how to install, upgrade or migrate an existing or
new database to SQL 2008
 Familiarise yourself with the new toolset for SQL 2008 and
the enhancements made
 SYLLABUS/DELIVERABLES:
Module 1: Introduction and Overview of SQL Server 2008 This
module provides a brief overview of the new enhancements and
features of SQL Server 2008. For example: SQL Server
Management Studio, High Availability areas like Database
Mirroring and Database Snapshots and many more new features
introduced in SQL Server 2008. The features discussed in this
module will be revisited in coming module in more detail and
depth. The goal of this module is to give attendee’s a pre-view to
features that we will be discussing in other modules throughout
the workshop.
Module 2: Installation, Upgrade and Migration to SQL Server
2008 This module provides detail information about the various
routes for migration to SQL Server 2008. This module covers
information related to important pre and post task that should
be performed as part of an upgrade process. Also you will be
introduced to the “Upgrade Advisor” tool that is used during the
upgrade process.
Module 3: User Interface and Tools for SQL Server 2008 This
module provides information related to navigating around SQL
Server 2008. You will learn how SQL Server Configuration
Manager can be used to Control SQL Server. You will learn how
to use Policy Based Management to enforce policies across the
enterprise. You will learn about the powerful Dedicated Admin
Connection (DAC).
Module 4: Security in SQL Server 2008 Learn how you can use
Transparent Data Encryption (TDE) to encrypt and decrypt data
and log files.





Learn best practices for maintaining your SQL 2008 servers
and databases
Understand new concepts around security within SQL 2008
Familiarise yourself with disaster recovery techniques and
methods with SQL 2008
Learn how to cluster your SQL Servers for increased high
availability
Find out how Enhanced Auditing feature can help you track
virtually any server or database action taken by users and log
those activities to the file system or the Windows event log.
Module 5: Disaster Recovery, Backup/Restore and Resource
Governor in SQL 2008 This module covers the following: Disaster
Recovery
concepts and planning, Database Backup and Restore
enhancements, Data File Initialization, Data and Backup
Compression, Database Snapshots, Improvements in
Database Mirroring and Resource Governor.
Module 6: Log Shipping in SQL Server 2008 This module explains
what Log Shipping is and how it works. You will learn about the
role of different operations in Log Shipping configuration. You will
learn the new SQL Server 2008 Features for Log Shipping.
Module 7: Database Snapshots and Database Mirroring in SQL
Server 2008 This module explains how Database Snapshots and
Database Mirroring work. You will learn about various scenarios
where database snapshot can prove effective. You will learn about
various database mirroring options.
Module 8: SQL Server 2008 Failover Cluster This module gives an
overview of Clustering. You will also learn about the
enhancements to Clustering in SQL Server 2008. Learn about
Integrated and Enterprise Install methods.
Module 9: Implementing Replication in SQL Server 2008 This
module gives an overview of various types of Replication and
enhancements in SQL Server 2008 Replication.
PRE-REQUISITES:
At least 1-2 years of experience working with SQL Server as database administrators or database developers.
79
SQL Server Disaster Recovery
Product
Duration
Level
SQL Server
4 Days
300
This workshop gives you a deep and thorough understanding of the database recovery process.

TARGET AUDIENCE:
This workshop is designed for IT staff with 1 to 2 years of experience working with Microsoft SQL Server as database
administrators or database developers.

BUSINESS NEEDS:
The aim of the workshop is to help DBAs and the organizations they work for, to plan everything that is required to be quick,
efficient, predictable, and successful in the event of any type of disaster which might, partially or totally, interrupt business
operation.

BENEFITS:
After completing this course, you will be able to:
 Learn to plan fo0r a disaster
 Cover different disaster scenarios



Work through different disaster recovery solutions
Gain deep understanding of database startup and
recovery process
SYLLABUS:
Module 1:
 Disaster Recovery Operations Overview
 SQL Server Disaster Recovery Technologies Overview
 SQL Server Storage Engine fundamentals
 Hands-On Labs
Module 3:
 SQL Server Backup In-Depth (cont.)
 SQL Server Restore In-Depth
 Hands-On Labs
Module 4:
 System Recovery
 Hands-On Labs
Module 2:
 Preparing SQL Server for an eventual disaster
 SQL Server Backup In-Depth
 Hands-On Labs
80
SQL Server 2005 Analysis Services Administration Workshop
Product
Duration
Level
Analysis Services 2005
3 day
300
The SQL Server Analysis Services Administration workshop focuses on administration and troubleshooting of the Microsoft SQL
Server 2005 Analysis Services (SSAS) Engine. This workshop will provide attendees with the knowledge and skills required to
administer SSAS, understand the new features of SSAS 2005, understand best practice for performance tuning and
troubleshooting a SSAS environment and to use the new 2005 toolset.

TARGET AUDIENCE:
This workshop is targeted for Database Administrators who have some Analysis Services experience, are responsible for the
developing, tuning, supporting, configuring or maintaining a SSAS environment and are looking to add more in depth design
skills and general troubleshooting methodologies to their current skill set.

BUSINESS NEEDS:
The following key criteria are indicative of customers who would benefit from attending the Analysis Services 2005
Administration Workshop:
 Organisations wishing to implement Analysis Services 2005
 Organisations who wish to gain insight into best practices for developing and deploying business intelligence solutions.

BENEFITS:
After completing this course, you will be able to:
 Have an understanding of the Analysis Services Server
and will be able to design and develop systems based
on these tools.

SYLLABUS/DELIVERABLES:
Module 1: Analysis Services Fundamentals – Key terms in Data
warehouses and OLAP databases.
Module 2: Analysis Services Installation
Module
3:
Database
Design
Fundamentals
for
Multidimensional Solutions – best practices in designing cubes,
dimensions, partitions and aggregations.
Module 4: Analysis Services Administration – Processing,
deploying, XMLA, logging

Module 5: Security – security architecture, roles.
Module 6: Performance Tuning Methodologies – server
configuration, monitoring and identifying the bottlenecks.
Module 7: MDX Fundamentals -, sets, functions and
expressions, Calculations.
Module 8: Upgrading from SSAS 2000
PRE-REQUISITES:
This workshop is designed for Database administrators who have some Analysis Services experience and who are currently using
SQL Server 2005 Analysis Services. Students should:
 Be familiar with SQL Server 2005 features, tools, and technologies
 Experienced with Business Intelligence Design Studio (BIDS)
 Have a conceptual understanding of OLAP, MDX, and dimensional modelling.
 Be familiar with facts, dimensions, measures, and cubes.
81
SQL Server 2008 Reporting Services Workshop
Product
Duration
Level
SQL Server 2008
4 Days
300
This four day 300-level workshop is lab centric, which allows you to get as much hands on experience as possible. You will install
reporting services, learn how to configure local or scale out scenarios, design complex enterprise reports, integrate reports into
existing business applications and learn how to take advantage of the power or the report server with report caching, snapshots,
linked reports, shared data sources and parameter prompts. In addition, you will learn key concepts to help build report models
which can be used by end users to build ad hoc reports, allowing self-serve style of important business data.

TARGET AUDIENCE:
This workshop is designed for a report designer, database administrator, or business user. This workshop will prepare for
delivering the business intelligence information company needs.

BUSINESS NEEDS:
Reporting Services provides companies with the ability to fill a variety of reporting scenarios.
-

Managed Reporting. Supports the creation of reports that span all aspects of the business delivering real time access to
relevant information
Ad-Hoc Reporting. Enables users to quickly get the information they need
Embedded Reporting. Embed reports into new or existing business applications
BENEFITS:
-
Installation and configuration for single server and scale out environments
Advanced Report Design Techniques using the new Report Builder 2.0
Integrate with other Microsoft technologies like Analysis Services and SharePoint
Deliver reports without any programming or additional software
 SYLLABUS:
Module 1: Reporting Services Overview
Report life cycle; reporting Services Architecture; reporting
Services Walk Through
Module 2: Installing and Configuration
Planning the Installation; Installing Reporting Services;
Configuring SharePoint Integration Mode, Scale out
environment
Module 4: Ad Hoc Reporting
Building Report Models; Using Report Builder; Working with
Click through
Module 5: Report Server Management
Deployment; Creating Linked Reports; Report Snapshots; Report
Caching; Securing Report Server Content
Module 6: Introduction to Programming Reporting Services
Automating Report Server Management; URL Report Access;
Using the Report Viewer Control
Module 3: Basic Report Design
Building a Simple Report; Creating data Sources;
Understanding Data Regions; Formatting a Report; Sorting and
Grouping; Adding Aggregates; Adding Images; Deploying a
Report; Adding Images; Deploying a Report; Adding
Interactivity; Using Parameters; Creating Charts and Gauges;
Building Expressions; Extending Functionality with Embedded
Code; Using Analysis Services as a Data Source
82