NEWs
www.bykercommunitytrust.org
Byker
Family
fun day –
see pages 4-5
Investment
update –
see pages 7-10
Welfare benefit
advice –
see pages 12-13
Issue 2 - October 2013
usEful NumbErs
Byker Community Trust Office
Byker Community Housing Office
(for all tenancy related issues)
Adaptations
Advice and Support
Citizens Advice Welfare Benefits
0800 5335 442
NEIghbourhood WardEN sErvIcE
shIft tImEs: 1.30pm – 10pm
0191 278 1555
Matthew Chadwick (Warden)
0191 278 3842
0191 278 1537
0191 290 3910
Warden Hotline
0191 277 3970
Elleena Faulder (Warden)
07867 966 307
Julie Gledson (Warden)
07717 427 450
07976 149 000
Community Care Alarm Service
0191 278 3842
local coNtacts
Envirocall
0191 278 7878
ACANE Community Centre
0191 265 8110
0191 278 8740
Sure Start Family Sands Centre
0191 275 9636
Concierge Service (Byker Wall residents)
HASBET (Housing, Anti-Social Behaviour
Enforcement Team)
Housing Advice
0191 224 4395
0191 277 1711
Housing Benefit / Council Tax (Switchboard) 0191 278 7878
Newcastle Furniture Service
0191 278 1888
Northumbria Police non-emergency
101
Newcastle Futures – James Malia
07814 439 986
YMCA Neighbourhood Youth Project 0191 276 6052
Byker Community Centre
Byker Primary School
St Lawrence Primary School
East End Library and Pool
0191 265 5777
0191 265 6906
0191 265 9881
0191 277 4100
If you have a question about your tenancy
(such as rent, housing applications or
neighbour complaints) please contact:
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hacerlo. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.
Byker Community Trust, 23 Raby Cross, Byker, Newcastle upon Tyne, NE6 2FF.
Printed by: Mosaic Print Management.
Page 4 - 5
Fun in the sun
MP launches
£1m COMMUNITY
BUDGET scheme
Page 6 -
Page 7 - 10
Concierge
Review
Investment
update
A fresh lick of
paint for Clive
Place and Low
Fold
Page 11 -
Youmake
decide
Helping
Byker cleaner and
safer
Page 12
Page 13 -
who gets the
cash.
Andrew
Young -
Credit Union
Welfare update
A new initiative giving Byker
residents
Social Fund
Pay your rent ...
andthe
win power to decide how to spend
a £1m budget was launched by
Page 14 Newcastle MP
Nick Brown on 20 JunePage 15 Byker lads
Prize
during a visit
to the estate.
Callum and
wordsearch
Alan start
Every household
has received a leaflet
apprenticeships
on the estate
about the Participatory
Budget
Scheme explaining how you can
Welcome
be involved. to the summer
Changes
to housing
management
services
Launch of the £1
Pagewith
16 - (l-r) George
(BCT
Chair), Jill
Training
courses
and Nick Brown
Officers, a Newcastle Ci
Byker ward Councillor w
edition
of the
applications.
Byker Community Trust newsletter.
Funding can be for projects which
Residents will have the
It’s been a very productive summer for the Byker Community Trust. The Investment
address for
anthe
array
ofisneeds
in the– Avondale Housefavourite
projects. This w
Programme
estate
well underway
has been transformed
into
housing for ex-servicemen and women and it’s fantastic box,
to seetext
the Armed
community.
and telephone
Forces Veterans Estates Launchpad project begin to take shape with the veterans
website.
moving
to their new
You can read
on page
10.
The in
deadline
forhomes.
applications
for more about thisBCT
how important bidders
your
the first £200,00 of funding wasI can’t
9 emphasise enough
Successful
will t
individual views are to us. This is because how we all
August and 23 applications were
look at and judge any situation
basedgo
on our
own to de
have isthe
ahead
individual past experiences and our own individual
received. A scrutiny panel madefuture
up expectations, somonitoring
process
will
without your input we
can’t
improve things for you in Byker.
of four tenants including two Board
panel to ensure project l
With that in mind, let me leave you with a great
members, Byker Community Trust
regular
intervals
quote by Oscar Wilde which
considers
how people with up
in the same situation can view
Officers, Your Homes Newcastlethings in very differentmilestones.
ways:
Keepmoat will start the external refurbishment of
Our Family Fun Day took place in July and there was
a tremendous turn out of over 900 Byker residents.
The feedback we received told us the day was a huge
triumph and we hope that you all enjoyed it. If you
haven’t already done so, please do let us know what
you liked about the day, what could be improved, and
also what you think about holding other such events
for the whole community to enjoy. You can read
more and see pictures on pages 4 and 5.
the Byker Wall in the autumn. The programme will
include the replacement of all external windows and
doors, the roof and much more. We’re also going to
review the concierge and cleaning services for the
Wall, which we very much want residents to be part
of. Find out more about this on page 6.
“Two men looked out through
prison bars, one saw mud and
the other saw stars”.
Jill Haley,
Chief Executive
Hobby Rooms could have
3
Fun in the sun
for Byker residents!
We were thrilled to see so
many of you at our first
Family Fun Day on 24 July.
Over 900 residents gathered in the heart of
Byker to enjoy the sunshine and take part in
the fun day, which brought the community
together to celebrate the first year of the Byker
Community Trust and to talk about future plans
for the estate.
Children of all ages were entertained with tea
cup rides, bouncy castles, magic shows, fancy
dress and even an exotic petting zoo with
animals including alpacas. There were also
free hotdogs, ice-creams and ice-lollies – which
proved very popular in the hot weather!
4
Our fun day was supported by partners including
Newcastle City Council, Keepmoat, Newcastle
Futures, Your Homes Newcastle and Bell Group
who helped out on the day giving out goody
bags.
Kieran (4), James (4) and Logan (4) had a great time and loved the tea cups.
Tracy Carr was the lucky winner
of the signed NUFC shirt.
Jill Haley, Byker Community Trust’s Chief
Executive, said: “It was a fantastic day and a
great opportunity for people in Byker to get
together. We were delighted at the turn out and
it has really demonstrated the strong community
spirit we have here on the Byker Estate.
“It was a great opportunity to talk to our
residents about schemes such as our
Participatory Budget – which gives them the
chance to have their say about projects which
they wish to see on the estate.”
Caitlin (5) with Snow White, Belle and Minnie
Mouse (Jackie Savoury, Lindsey Leitch, and Emily
Jude, resident liaison officers with Keepmoat).
5
Concierge Service review
The Concierge Service looks after safety, security and
cleaning for residents of the Byker Wall. We’ve asked
Gentoo to carry out an independent review to make sure
residents are getting the best possible service.
The areas that Gentoo will be looking at include the
door entry and intercom system, cleaning services,
camera surveillance equipment, and the services you
receive from your concierge team.
If you receive a concierge service you should have been
sent a questionnaire so you can tell us your views. Your
feedback is really important to us, and will help shape
the future of this service.
Over the next month, you may also receive a home visit
from a Gentoo representative to get your views on the
concierge service. All staff carry identification cards –
please do not let anyone into your home if they don’t
have ID.
If you have any questions you can contact the
Gentoo Team on 0800 5335 442 or email
research@gentoogroup.com
A fresh lick of paint for
Clive Place and Low Fold
Residents of Clive Place and Low Fold will soon start noticing a difference to
the outside of their home as an external painting programme begins. We’re
working with Bell Group UK and YHN to repair and paint the outside of the
properties and communal features. As part of this
Bell Group will also be carrying out external timber
repairs.
A consultation event was arranged at the Chevron Hobby Room so
residents could give their views and opinions and have any queries
answered. Mr Reed (pictured left ) who attended the consultation, was
the lucky winner of the prize draw winning a pair of tickets to see
Newcastle United.
Bell Group has also been working with local children to teach them
about the dangers of construction sites and how to remain safe. Bell
Group is part of the Considerate Constructor scheme and Ivor Goodsite
visited children to explain the dangers of playing on construction sites
and how to play safely on and around the estate (pictured left).
6
The painting programme started on 12 August and is expected to last
16 weeks.
£7m Refurbishment of the
Byker Wall set to start
Hundreds of tenants are set to benefit
from improvements to their homes after
a contract was awarded to Keepmoat to
refurbish the Byker Wall.
Community regeneration and housing specialist
Keepmoat has been appointed to carry out
extensive refurbishment work on 400 flats and
maisonettes in a two year programme. Although
we had hoped to start the work in October
2013, this has now been slightly delayed due to
finalising technical details and getting planning
and listed building consent. At this stage it is now
planned to start the project early in the new year.
Residents will benefit from new windows, doors
and a new roof. Improvements will also be made
to communal stairwells, entrances, deck access
walkways, a new communal aerial system and a
complete repaint in line with the original
colour scheme.
Keepmoat was selected after a competitive
tender process and the company will be
working with local contractors to provide
training and employment opportunities during
the works, including nine apprenticeships. Any
site vacancies will be advertised locally before
external applications are considered and anyone
interested should register with Newcastle Futures.
Chief Executive Jill Haley, said: “The
refurbishment of the wall was one of our key
promises to the people of Byker when we asked
them to vote on how the estate should be owned
and managed.
“It will be the most significant investment made
to the Byker Wall in its history and will make a
real difference to the people living within the
wall – as well as the many who like to admire its
fantastic design from a distance!
“The improvements we are making to the
wall will mean increased energy efficiency for
residents with minimal disruption; we are looking
forward to the end result adding to the legacy of
the Byker Estate.”
Keepmoat and Your Homes Newcastle will have
dedicated Resident Liaison Officers working
on the project keeping residents up to date on
progress and supporting community initiatives.
Consultation events will also be arranged for
residents and everyone affected by the work will
receive a home visit.
They will also visit local schools before and
during the construction works, with events at
Byker Primary School and St. Lawrence’s RC
Primary School to help educate children about
construction and building site safety.
Graham Scanlon, Business Development Director
for Keepmoat North East, added: “We have a
strong history of working in Byker and look
forward to continuing our involvement in the
physical, social and economic improvements of
the area.”
77
MP launches
£1m COMMUNITY
BUDGET scheme
You decide who gets the cash.
A new initiative giving Byker residents
the power to decide how to spend
a £1m budget was launched by
Newcastle MP Nick Brown on 20 June
during a visit to the estate.
Every household has received a leaflet
about the Participatory Budget
Scheme explaining how you can
be involved.
Funding can be for projects which
address an array of needs in the
community.
The deadline for applications for
the first £200,00 of funding was 9
August and 23 applications were
received. A scrutiny panel made up
of four tenants including two Board
members, Byker Community Trust
Officers, Your Homes Newcastle
Launch of the £1m Participatory Budget Scheme
with (l-r) George McLanders (tenant), Jim Coulter
(BCT Chair), Jill Haley (Chief Executive of BCT)
and Nick Brown MP.
Officers, a Newcastle City Council Officer and a
Byker ward Councillor will soon start shortlisting the
applications.
Residents will have the opportunity to vote for their
favourite projects. This will include an event, ballot
box, text and telephone voting and voting via the
BCT website.
Successful bidders will then be informed they
have the go ahead to deliver their projects.A
monitoring process will be managed by the scrutiny
panel to ensure project leaders report back at
regular intervals with updates, outcomes and key
milestones.
Hobby Rooms could have new role
Some of Byker’s Hobby Rooms could soon
be transformed into social enterprise units
for local residents.
A feasibility study last year into the 64 hobby
rooms, originally designed by architect Ralph
Erskine to provide a variety of places where
community activity could take place, found the
vast majority were used as either community
facilities or for storage purposes.
This follows enquiries by 11 residents and local
organisations regarding the availability of social
enterprise units within the Byker estate.
Four further hobby rooms have also been
located, which appear to have been former
architect’s offices integral to a stairwell in the
Byker Wall, and surveys are to be carried out
on them.
A £210,000 budget has been identified for
From community buildings to underground
investment in the hobby rooms as part of the
units, they are used for everything from pottery estate’s regeneration scheme over the next
classes to photography groups.
five years.
We have now asked for further information
on both current and potential uses to assess
the possibility of converting a small number
of currently empty hobby rooms into social
enterprise units for let.
88
Once the surveys are undertaken and the
proposal completed, a recommendation will go
to the BCT Board for consideration.
Cheaper energy bills
soon to become reality
Cheaper household energy bills will soon
become a reality for all Byker residents
with an overhaul of the district heating
systems and a new charging policy.
Savings will be achieved by a number
of measures being undertaken by Byker
Community Trust. They include:
• Usingwoodchipasafuelaswellasgas
• Sellingelectricitygeneratedbyoneofthe
new boilers to the National Grid
continued efforts will be made to buy in gas
and woodchip as cheaply as possible.
Next Spring will see the start of a series of
works to improve efficiency, which will include
a two year programme to renew 4km of
underground mains, a seven month project
to overhaul nine heat transfer stations, and a
two year scheme of internal improvements to
residents’ homes.
These will include, where required, new
radiators, pipework and thermostatic valves,
• Continuedeffortstobuyingasandwoodchip and the installation of controls to enable
more cheaply
residents to regulate their own energy use.
• Upgradestopipework/infrastructure
None of the internal or external works will take
• Internalimprovementsinindividualproperties place during the winter months, to minimise
disruption.
• Bidsforexternalgrantfundingfor
Environmental improvements to follow
improvement works
completion of district heating works
• ReviewofchargestomaximiseHousing
Meanwhile plans continue to be developed for
Benefit eligibility
the long term environmental improvements
The newly installed one megawatt biomass
to the estate. These will include new fencing,
boiler which burns woodchip will make money improvements to car parking, refuse and
for the BCT as it generates a subsidy for using
recycling management, shrubbery and tree
this type of fuel.
improvements, new play areas and improved
street lighting.
Improved competition in the market means
Home improvement works COMPLETE
for tenants who missed out
Tenants
who missed out on the Modern
Homes Programme of internal home
improvement works delivered before the
launch of Byker Community Trust have
benefited from recent improvements to
their home.
new contract to have their home modernised
internally.
We appointed housing regeneration firm
Galliford Try to carry out the works.
Surveys were arranged for the properties
to develop kitchen designs and to establish
requirements for those requiring a temporary
move.
Records indicated a number of current
residents had not been included in the Modern
Homes Programme delivered by Your Homes
Newcastle for various reasons including serious The residents who opted in for the new
modernisation scheme have now benefited
medical conditions.
from the improvement work to their homes.
Nineteen residents have been included in a
9
New apartments for rent
accommodation by a Community Mental
Health Resource Service. But residents will
soon be moving into their new purpose built
accommodation at Scrogg Road.
Plans are being developed for the
conversion of Chirton House to provide
new flats for rent.
We will shortly be issuing a design brief for
contractors to tender for this work. Subject
to grant funding applications it is hoped the
refurbishment will start early next year.
We have identified a need for one and two
bedroom accommodation on the estate due
to the recent welfare reform changes (mainly
the bedroom tax), and initial layouts for
Chirton House show that a conversion could be
achieved to create this type of accommodation.
Chirton House was originally built by
Newcastle City Council as a care home
and is currently being used as temporary
FORCES VETERANS
move into
Avondale House
The first tenants are moving into
Avondale House following its
transformation into a transition
housing facility for Armed
Forces veterans.
After the completion of a four month
refurbishment by Keepmoat, the
Grade II listed building now boasts 34
affordable housing units and a range
of facilities including office space,
a lounge, kitchen, large enclosed
communal garden and a laundry.
We are working with the Armed Forces
and Veteran Estates organisation to
develop Avondale House into a hub for
the local and the veteran community,
with the provision of support networks,
a drop-in centre and a comprehensive
range of advice services.
The new facility is designed to help
ex-servicemen and women readjust
to independent living before moving
on to long-term homes, with access to
services that help improve health and
wellbeing, literacy, employability and
financial management.
10
Lee Swift: Avondale House Manager.
Ex-serviceman Lee Swift, who served around the
world for 22 years in the Army with roles including
managing a 30-strong engineering section, is the
new live-in Avondale House Manager. He is currently
interviewing prospective tenants and the first five
flats have already been let.
Lee, who has also worked with the United Nations,
on the Newcastle Building Schools for the Future
programme and as an NHS health trainer, said: “I
am delighted to be appointed as Avondale House
Manager. This is a very exciting time to help support
veterans and their integration with the Byker
community, as we move forward together.”
Helping make Byker
cleaner and safer
YHN carried out a survey of Byker residents
before the estate was transferred to the
Byker Community Trust.
The main things you said you were concerned with were fly tipping,
rubbish and litter, graffiti and dog fouling.
We’ve listened to your concerns and are working with Newcastle
City Council to improve environmental standards across Byker. In
the next few months a new Rapid Response Team will work in
Byker to respond quickly to problems that can make a place look
untidy or make it feel unsafe.
The Rapid Response Team will sweep streets, remove litter and
graffiti, and collect bulky items free of charge to reduce fly tipping.
How clean an area is makes a huge difference to the quality of life of local people. We all want to
live in places that are clean, green and safe, and we’re confident the Rapid Response Team will
make a big difference to Byker.
Report it to the Wardens!
Neighbourhood Wardens are out on patrol in Byker tackling environmental
crime, criminal damage, and anti-social behaviour (ASB). They can also help
reduce the fear of crime.
You can report ASB, estate management or environmental problems to the Neighbourhood Wardens
by calling the hotline 0191 277 3970 or emailing wardens@newcastle.gov.uk
Pay your rent… and win!
There are lots of ways you can pay your rent:
•In person – at the East End Customer Service Centre
at 83-85 Shields Road
•By swipecard – at any Post Office or PayPoint outlet
•By Standing Order – speak to the Byker Community
Housing Office for more information
•By phone – call 0191 278 7878 – make sure you have
your 11 digit reference number and a valid debit or
credit card
•Online – follow the ‘Do it online’ link at
www.newcastle.gov.uk
If you pay your rent by Direct Debit you could win £50
in a monthly prize draw. Entry is free as long as you pay
by Direct Debit. Sign up is easy, just call 0191 278 7749.
Your chance to
win £250!
If you pay your rent on time and
have a clear rent account you will
automatically be entered in a £250
free prize draw, which runs every three
months.
A tenant from Byker won the last £250
prize. They said: “I’ve been a Byker
tenant for a long time and pride myself
in always keeping my rent account up
to date. It was such a lovely surprise to
win £250 and I’m looking forward to
treating myself with it!”
11
Welfare benefit advice –
update from Andrew Young
I’ve been working with Byker
Community Trust residents for six
months now, and the demand for
welfare benefit and money advice
is growing day by day.
Since January 2013, I’ve seen 148 residents with
issues ranging from Employment and Support
Allowance appeals and backdating requests, to
general benefit checks and budgeting advice.
During this time, I’ve secured over £32,000 in
benefits, including grant funding, backdating
following appeal successes, Discretionary
Housing Payments and unclaimed benefits.
Some of the biggest changes in Welfare Reform
have already been introduced but there’s still
more to come in the form of the Benefit Cap and
Universal Credit. It’s vital that if you have any
doubts at all about your benefits, if you would like
any reassurance that your benefits are correct, or
you want to discuss the upcoming changes, that
you contact me now, so that we can spend time
looking at your individual circumstances.
Andrew Young - Welfare Benefit Caseworker,
Byker Community Trust
Phone: 0191 290 3910
Email: andrew.young@newcastlecab.org.uk
Changes to the Social Fund
Newcastle City Council has introduced two new schemes to replace the
Social Fund:
Supporting Independence
Scheme (SIS)
Crisis Support Scheme
(CSS)
Replaces the Community Care Grant scheme.
This can help if you are on a low income and
need to resettle in the community after a stay in
an institution; remain in the community rather
than enter an institution, or set up home in the
community, as part of a planned resettlement
programme, following an unsettled way of life.
Replaces the Crisis Loan scheme. This can
help if you have suffered a disaster or crisis and
there is a risk to your (or a member of your
household’s) personal health and safety. The
CSS is a cashless grant and provides food, fuel
for home heating, clothing and travel costs in
emergency situations.
Find out more by requesting a copy of Newcastle City Council’s Replacement
Social Fund leaflet. Call the Active Inclusion unit on 0191 277 1707 or visit
www.newcastle.gov.uk/sis
12
Credit where credit’s due
Would you like to start saving for a holiday, Christmas or a special
occasion? Joining a credit union is a great way to save, and they also
offer affordable loans.
Credit unions are small non-profit financial
organisations set up by members with
something in common (like living in the same
town or working in the same industry) to benefit
their community. They are owned and controlled
by their members, so they have no outside
shareholders to pay. Instead of earning interest
on your savings you receive a share of the credit
union’s annual profits.
Moneywise is Newcastle’s local credit union.
It’s free to join and is a good way to save if you
can only afford to put a small amount of money
away each week. You can save as little as £1 per
week, and you can withdraw your money at any
time. Saving with Moneywise is safe and secure,
and some employers will let you to pay into your
savings directly out of your wages.
You can also borrow money at a much lower
interest rate than doorstep lenders or pay day
loans, with no hidden fees or charges.
For more information about Moneywise and how you could start saving with
a credit union, drop in to the office at 187 - 189 Shields Road, between 10am 4:30pm Monday – Friday, visit www.moneywise.org.uk or call 0191 276 7963.
Changes to housing management
services – tell us what you think
Your Homes Newcastle delivers housing management and related
services to Byker Community Trust residents on our behalf. YHN is
currently looking at how they can change the way they provide these
services to better meet your needs, in light of the government’s welfare
benefit changes. Before the Byker Community Trust Board considers
the proposals we would like to get your views.
YHN is looking to change their approach to housing
management, where residents will receive a more
specialised and expert service. Rather than dealing
with one YHN Housing Officer for everything to do
with your tenancy, you would contact specific teams.
So, for example, if you had any questions about your
rent account, it would be easier for you if you could
contact a team that specifically deals with rent. The
same would apply for anti-social behaviour or for
residents who wanted to move home. You might deal
with more than one Housing Officer, but YHN’s aim is
that you’ll receive an improved, more dedicated service.
These proposed changes won’t take place until April 2014 and will be discussed
at our Board meeting on 24 October. We’d like to hear what you think. You can
email us at enquiries@bykerct.co.uk, call free on 0800 5335 442, or drop into
our office at 23 Raby Cross with your views.
13
Alan (left) and Callum are enjoying their new jobs working on the Byker Estate.
bykEr lads callum aNd alaN
start apprENtIcEshIps oN thE EstatE
Callum Bailes and Alan Brodie have started plumbing
apprenticeships with the Building and Commercial Enterprise
section of Newcastle City Council. Both live on the Byker Estate
and are already proving to be excellent additions to their team.
The four year apprenticeship will see Callum
and Alan developing skills in a number of areas
connected to plumbing – from more general
ones associated with residential kitchens and
bathrooms to highly technical skills relating
to repairs and maintenance of Byker’s district
heating system. They will also attend college and
study towards an NVQ, Key Skills and a technical
certificate.
Callum and Alan were up against over 100
applicants for the apprenticeships, and celebrated
their job offers by leaping around their living
rooms.
Callum had applied for more than 100 positions
before securing the apprenticeship. He said: “I was
originally interested in becoming an electrician but
after applying for so many roles without getting
anywhere I spotted the plumbing apprenticeship
online and decided to give it a go. I can’t believe
how much I’ve learnt in the short time since I
started the role – I knew nothing before and I’ve
already learnt loads of new skills. I just couldn’t be
happier to have this opportunity.”
Alan was recently made redundant from a
similar role. He said: “I was absolutely over the
14
moon when I heard I’d got the apprenticeship.
It’s brilliant working on my own estate, I literally
live just round the corner from the depot and
helping in people’s homes in my own community
is excellent too, I’m really enjoying meeting
everyone.”
Jill Haley, Chief Executive of the Byker
Community Trust, said: “We are thrilled to have
two lads who live here directly helping their
neighbours with issues in their homes and dealing
with maintenance across the community.
“The apprenticeships demonstrate very clearly
that the people of Byker are at the heart of
everything we do. We hope other young people
who live on the estate will see how proud Callum
and Alan are to be working in their local area and
consider applying for similar opportunities in the
near future.”
Need help or support getting
into work or training?
Call James Malia at Newcastle
Futures on 07814 439 986.
£25 prIZE WordsEarch
Complete the wordsearch to win a £25 Eldon Square
voucher to spend on whatever you fancy!
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Resort
Sandcastles
Strawberries
Summer
Sunbathing
Sunshine
Swimming
Travel
Walking
Warmth
Wimbledon
Name:
Address:
Postcode:
✁
Ms Andisen was the
lucky winner of last
issue’s wordsearch
competition.
Ms Andisen (pictured
with BCT Chief
Executive Jill Haley)
wins a £25 Eldon
Square voucher –
congratulations!
Daytime telephone number:
Send your completed puzzle along
with your name, address and a daytime
telephone number to:
Byker Community Trust News
competition, Byker Community Trust, 23
Raby Cross, Byker, Newcastle upon Tyne,
NE6 2FF by 29 November 2013.
Please note: competitions are only open
to tenants and leaseholders with no rent
arrears.
15
Free training courses
Introduction to computers
and the internet
Gardening/Community
Environmental
This one day course will build your confidence
and give you the basic skills to use a computer
or the internet.
Learn the basic skills and knowledge about
gardening and community environmental work
with this two week course taking place early
next year. On completion of the course you’ll be
guaranteed an interview for a six month paid
placement at YHN. The course will cover:
introduction to computers
•Basic
Typing
•Settingletters
up e mail accounts
•Basic skills
to use the internet.
•
Applicants must be over 16
Jamie Oliver’s
Ministry of Food
Learn to cook recipes
from scratch and develop the all important
cookery skills needed to follow practically any
recipe.
The 90 minute course will run once a week for
eight weeks and is suitable for absolutely anyone.
You’ll learn about food, nutrition and health, and
at the end of each class you’ll have cooked a meal
for two that you can take home and enjoy. At the
end of the course you’ll receive a certificate in
food hygiene through Newcastle College.
Applicants must be over the age of 16
and wanting a career in catering and
hospitality
Want to book a place
or find out more?
Please contact Jill Davie by:
•Phone: 0191 278 8723
•Text: ‘Training’ with your name
and address to 0781 578 4037
•E mail: getinvolved@yhn.org.uk
Training courses are open to all Newcastle City
Council tenants and leaseholders. We can offer
support to help you attend our courses like
signers and interpreters. If you feel you need any
additional support, just ask.
handling
•Manual
first aid
•Emergency
SHARPs
and
asbestos awareness
•Dealing with difficult
situations
•Entry level 3 IT qualification
•Health and safety awareness
•Green Deal energy efficiency awareness.
•
Applicants must be over 19,
unemployed and in receipt of benefits
National Careers Service
This half day course will be held in the city
centre and will help you:
•Write a CV that stands out from the crowd
you identify the different skills you can
•Help
offer an employer
•Research jobs that suit you
your confidence, communication
•Improve
and motivation skills.
23 Raby Cross
Byker
Newcastle upon Tyne
NE6 2FF
Tel: 0800 5335 442
email: enquiries@bykerct.co.uk